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New relic announces date of first quarter fiscal year 2024 financial results conference call and participation in an upcoming investor conference.

SAN FRANCISCO, July 18, 2023 --( BUSINESS WIRE )-- New Relic (NYSE: NEWR), the all-in-one observability platform for every engineer, announced it will report its financial results for fiscal year 2024 first quarter, which ended June 30, 2023, after market close on Tuesday, August 8, 2023. The company will host a conference call at 2:00 p.m. PT / 5:00 p.m. ET to review the financial results and business outlook with the investment community. A live webcast and replay of the event will be available on the New Relic investor relations website at http://ir.newrelic.com .

New Relic also announced that it will participate in the following investor conference:

Event: Canaccord Genuity 43rd Annual Growth Conference Date: Thursday, August 10, 2023, at 6:00 a.m. PT / 9:00 a.m. ET Details: Fireside chat and one-on-one meetings (Ingo Friedrichowitz, SVP, Investor Relations & Corporate Finance)

A live webcast of the fireside chat presentation will be accessible under the "Events & Presentations" section of the New Relic investor relations website at http://ir.newrelic.com . Following the event, a replay will be made available at the same location.

About New Relic

As a leader in observability, New Relic empowers engineers with a data-driven approach to planning, building, deploying, and running great software. New Relic delivers the only unified data platform that empowers engineers to get all telemetry—metrics, events, logs, and traces—paired with powerful full stack analysis tools to help engineers do their best work with data, not opinions. Delivered through the industry’s first usage-based consumption pricing that’s intuitive and predictable, New Relic gives engineers more value for the money by helping improve planning cycle times, change failure rates, release frequency, and mean time to resolution. This helps the world’s leading brands including adidas Runtastic, American Red Cross, Australia Post, Banco Inter, Chegg, GoTo Group, Ryanair, Sainsbury’s, Signify Health, TopGolf, and World Fuel Services (WFS) improve uptime, reliability, and operational efficiency to deliver exceptional customer experiences that fuel innovation and growth. www.newrelic.com .

View source version on businesswire.com: https://www.businesswire.com/news/home/20230718908537/en/

Media Contact Kerry Baker New Relic, Inc. [email protected]

Investor Contact Ingo Friedrichowitz New Relic, Inc. [email protected]

New Relic, Inc. 2023 Q3 - Results - Earnings Call Presentation

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The following slide deck was published by New Relic, Inc. in conjunction with their 2023 Q3 earnings call.

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New Relic agrees to go private in $6.5B all-cash deal

In this photo illustration a New Relic of an US software

New Relic , the San Francisco-based observability software company, has reached an agreement with private equity firms TPG and Francisco Partners to go private in a $6.5 billion all-cash deal.

As reported by CNBC , TPG and Francisco Partners were able to salvage a deal that initially fell through months ago after securing enough debt financing to meet New Relic’s desired valuation. Major shareholders, including founder and executive chairman Lew Cirne and activist hedge fund Jana Partners, have signed off.

Under the terms of the agreement, New Relic will have a 45-day “go-shop” period during which it can entertain offers from other qualified bidders. But should it close as proposed — likely in late 2023 or early 2024, subject to customary closing conditions — New Relic shareholders will receive $87 per share, a 7.5% premium over the stock’s closing price on Friday.

“We are pleased to partner with Francisco Partners and TPG, who are committed to continuing to build upon New Relic’s strong foundation and achieve its full potential,” Cirne said in a press release.

New Relic, which Cirne founded in 2008, provides software to monitor web and mobile apps in real time, with support for custom-built plugins to collect arbitrary telemetry and performance data. The company partners with companies like IBM, AWS, Azure and Rackspace as well as mobile app back-end service providers such as StackMob and Parse to build connectors and handle observability data flows.

In 2014, after raising nearly $200 million in venture capital from investors including Insight Venture Partners, T. Rowe Price, Benchmark Capital and BlackRock, New Relic went public. In the years following, the company used part of the proceeds to make several acquisitions, snatching up Pixie Labs, a service for monitoring cloud-native workloads, and CodeStream, a developer collaboration tool.

2021 saw New Relic undergo a restructuring plan to move away from a software subscription sales model to a consumption-based model, which included laying off nearly 160 employees. But in its most recent fiscal quarter, the company showed steady gains, growing fiscal year Q1 2024 revenue 12% year-over-year to $242.6 million.

Bill Staples, the CEO of New Relic, said in a canned statement: “New Relic has made significant progress on its consumption business transition and, together with Francisco Partners and TPG, we will have the resources and flexibility to not only complete the final chapter of this transition, but also accelerate our strategy and provide customers with a standardized data-driven practice that any company can benefit from.”

New Relic’s move private comes as the observability market heats up, spurred by a growing desire by enterprises to invest in data-driven decision-making and mitigating the complexity of their data infrastructure. By one estimate , observability companies raised nearly $2 billion in capital over the past two years.

Among some of the more successful observability startups are Honeycomb and Acceldata , which raised $50 million each within the last year for their tools that enable devs to monitor apps and data for performance issues. There’s also Cribl , which raised $150 million last May; Monte Carlo , which nabbed $135 million the same day as Cribl; and Coralogix , which snagged $142 million just a week later than Cribl and Monte Carlo.

Markets and Markets projects that the market for observability tools and platforms will be worth $4.1 billion by 2028, close to doubling from $2.4 billion this year.

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  • IT systems management and monitoring

new relic presentation

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New Relic CEO sets observability strategy for the AI age

Former proofpoint ceo sets an ai-focused agenda, including an nvidia partnership launched this week, while denying layoff rumors and speculation about a merger with sumo logic..

Beth Pariseau

  • Beth Pariseau, Senior News Writer

The executive that replaced Gary Steele as CEO at Proofpoint when Steele left for Splunk has now followed Steele's path from cybersecurity to the helm of an observability company.

Ashan Willy was appointed CEO at New Relic in December, a month after the completion of a $6.5 billion deal to take the company private by Francisco Partners and TPG. That was also a month after New Relic released an early access version of an application performance monitoring tool for AI.

Under Willy's leadership, that product -- New Relic Monitoring for AI -- became generally available in April with features such as response tracing, real-time user feedback and model comparison for AI applications. This week, New Relic launched a partnership with Nvidia to integrate it with the GPU giant's NIM microservices orchestration framework.

TechTarget Editorial sat down with Willy between this year's product updates to get a sense of his long-term strategy for the company, and to set the record straight on speculation in the industry about the company's hiring strategy and a rumored combination with Sumo Logic.

Let's start with where you came from. Proofpoint obviously gives you some experience in security. What perspective are you bringing from that to New Relic?

Ashan Willy, CEO, New Relic

Ashan Willy: When I took over Proofpoint as CEO, it was a similar size to New Relic, and I was able to double revenue in [just under two] years by focusing on product and the customer experience of the product. That doesn't seem hard, but executing on that is important. New Relic's in a bit of the same place -- there's a lot of experiences I can bring in from that standpoint.

Editor's note : Proofpoint was also taken private by Thoma Bravo in 2021.

The security market is a fragmented market, which is similar to the observability market. Observability is more fragmented than security, which I could hardly believe when I first came here. Security was a $130 billion market with 6,000 vendors [in 2023, according to the "Global Security Market Size & Outlook, 2023-2030" report by Grandview Research]. In observability, the top five vendors have 36% of [market] share, which is the lowest of any major category [according to Gartner's "Market Share: All Software Markets, Worldwide, 2022" report]. In that security space, I was able to maybe un-fragment it, if you will, and move Proofpoint to the leader pack . I think I can do the same here.

Then the other thing is that at Proofpoint, we made security a big data problem. [Observability] is very much a big data space and with AI now you can make the product better. I went through that journey, and I'm excited to bring that here.

Private equity is often known for cost efficiencies and cost cutting, and I've been told that some of the growth and innovation units at New Relic were let go during the transition to a private company. Long-term, are you planning to reduce or grow headcount?

Willy: First, I can unconfirm those rumors. I certainly wouldn't have come if that was the case. In this space, you have to invest north of 20% of your revenue on R&D to compete. We will end the year with more people [there] than we began the year [with]; the moves I made were elsewhere. That's key.

I would put private equity in two camps. There's the traditional camp in private equity, [where] you buy companies to optimize value. The second camp is a growth camp. The partners that we have right now -- Francisco Partners and TPG -- this is their biggest investment. The only way they get anything out of it is growth.

New Relic shares a private equity partner with Sumo Logic, and that's led to speculation the two companies will be combined. Is there any truth to that?

Willy: That's a good question, and a common question. I've seen over 100 customers since I've come, and I would say about half of them asked me exactly the same question. That's not the case. Usually when they buy these companies, there are some cases where it's preordained that they will want to combine them. But in our case we work independently. Just to put a punctuation point on that, we're in different funds in Francisco Partners, therefore we have different investors [including TPG], so it'll be an independent investment outcome.

As far as that growth strategy, how will New Relic differentiate itself going forward from those top five players you mentioned that have the largest share of the market?

Willy: We're in the top five ; we need to get more [market share] of the top five. The next big era is AI. The second thing that I feel is important is that you have to be on the right side of history. The companies I've been at -- WebEx, for example. In the early years, it was one of the largest cloud enterprise companies in the market. A big part of that was that they had moved into the cloud before anybody else in the space. New Relic [was in] the cloud [as a SaaS service] very early on, in 2008.

Then New Relic moved to a single platform , and the engineering work has been good. I did a lot of due diligence on the engineering work before I came here. They moved to a pricing model that -- just like when we went to subscription back in the late 2000s. This whole market is going to go to a [consumption-based pricing model] -- true consumption, not just, 'We charge you for overages.'

That journey had almost been completed. New Relic started about four years ago. We've done the hard work around the consumption model and moving to a platform. Now if we can use AI intelligently, we can drive some better outcomes, whether it's fast response times, predictive observability or cost controls.

If New Relic almost completed that move to single platform and is in that top five, why did it go private?

Willy: No bones about it: We weren't growing as fast as our peers. That's the main reason we went private. There are two reasons for that.

The first reason is, observability has moved beyond the IT practitioner to business buying centers. You hear people trying to link observability to business outcomes. You also have more [companies] that have embraced observability from different places, whether it's infrastructure, business metrics, etc. New Relic was very practitioner-focused, which meant it built great technology. But it needed to go beyond that.

The second one, which was more internally driven, was that the move to consumption pricing consumed a lot of calories. As other players will have to make this journey, it's going to consume calories. Now that we're private, it allows me to take a bit longer-term view on building New Relic.

New Relic and its competitors have been talking about AI the longest of any of the markets that I cover in IT ops. What's going to be different going forward with New Relic and AI?

As other players will have to make this journey, it's going to consume calories. Now that we're private, it allows me to take a bit longer-term view on building New Relic. Ashan Willy CEO, New Relic

Willy: ML and AI was used a lot for anomaly detection . Those models are getting better. That gives you the ability to do predictive analysis. That's the step all of us are on, and then the idea is to generate responses as a result.

Now what I find in the response space, because I lived in the security space where this concept of SOAR -- security, orchestration, automation and response -- was around for a decade before it took off because it tried to solve broad-based cases. Now the idea is to solve some narrow cases deeply, and then you get a response that's more useful. That's where we're spending a lot of R&D right now.

We're also looking at new models. We do model monitoring, whether it's your own models or an LLM [ large language model ] -- we're in OpenAI , we're in [Amazon] Bedrock , all of them. … The advantage we have in that space is, we actually monitor the entire application, and we monitor the LLM calls as a part of the application. We're looking at that end-to-end experience, and the ultimate aim is to get better responses.

You talked about having conversations with customers. What do they tell you you're missing that you need to work on?

Willy: The first thing customers tell me is, 'Look, you have built a platform, [but] you have to let us know how you get to an observability maturity story with your platform.' We provided infrastructure; we added long-term log storage recently. About a year ago, we moved into vulnerability management and application security . There's some things that we've done in the platform itself to make people discover what we're doing.

The issue is, typically, if you're sitting in DevOps and you're doing your job, you may not want to be exposed to the rest of the platform, or you may not feel the need for it. The No. 1 thing that we're being asked when I talk to customers is, 'Hey, I know you do this. [Now tell] the rest of [my] organization.'

The second area in which we're putting a lot of effort is further enhancing the work that we're doing on the infrastructure side. More and more of our customers are running large, Kubernetes-oriented shops. We bought an eBPF company [named Pixie ], and they want us to invest more there. We're going to make it easy to instrument, manage, configure and maintain all of that with not just one single pane of glass but also all in one go, including OpenTelemetry .

Given your background in security, what's your vision in that area for New Relic?

Willy: When you're [included] in [application] code, there's a lot of things you can do. Security is one of them. Most security vendors, when they get application information, they get it via APIs. That is way after the fact. The fact that we sit in code and can look at changes and anomalies in the code itself gives us a major advantage in terms of application security.

Just to be clear on this, because I see some of our competitors getting distracted with it: We will not get into the SIEM market. That's a complicated market -- a tough market -- and it's changing a lot. But in the SIEM market, you collect a bunch of log data and then you run some analytics to drive a response. Essentially you're going right of the [DevSecOps] chain after an attack or an incident has happened. Our view is, we can stay to the left on that chain. That's where we add value.

Beth Pariseau, senior news writer for TechTarget Editorial, is an award-winning veteran of IT journalism covering DevOps. Have a tip? Email her or reach out @PariseauTT .

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Alerts notification integrations

Alerts notification integrations allow you to connect specific services and platforms to the New Relic platform. You can use these connections to send notifications from New Relic. Through these notifications you get information about issues that need a review or that help you to take a decision about a detected problem.

Integration details .css-21sua1{background:none;border:none;width:0;padding:0;}

Read more about each of our specific notification integrations.

Atlassian Jira .css-vk52vh{margin-left:0.5rem;position:relative;} .css-1o9hz83{display:block;color:inherit!important;} .css-si0spv{fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;display:block;color:inherit!important;} .css-1rt4bl8{width:1em;height:1em;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;display:block;color:inherit!important;}

Integrate New Relic with Atlassian Jira (Cloud) and automatically create, update, and close Jira issues.

Permissions

This integration doesn't support JIRA on-premises or data center installations.

The required permissions from the Jira API-Token are BROWSE_PROJECTS , ASSIGN_ISSUES , CLOSE_ISSUES , CREATE_ISSUES , EDIT_ISSUES , RESOLVE_ISSUES , TRANSITION_ISSUES , USER_PICKER , and ADD_COMMENTS .

To enable the two-way sync toggle, the provided Jira API-Key must have an Admin role.

Set up a Jira destination

Create Jira issues, then enable Jira and New Relic to share updates, and stay synced.

To create a Jira destination follow these steps:

  • > Alerts , click Destinations , and then select Jira .

Enter the following information:

Name: Custom name to identify the destination.

  • URL: The URL of the destination.
  • Username: The email address of the user.
  • API token: generated from your Atlassian account.

Before saving the destination, we recommend you click the Test connection button to check your connection.

A screenshot of a Jira destination configuration.

Two-way sync

Two-way sync is applicable for workflows. To enable it, turn on the two-way integration toggle.

Sync with New Relic workflows

  • Closure of a New Relic issue triggers when the Jira issue status changes to done .
  • Acknowledgment of New Relic issue triggers when the Jira issue status changes to in-progress .

Configure the message template in Workflows

To configure a template for a Jira issue follow these steps:

  • > Alerts > Workflows and click on an existing workflow, or click the + Add a new workflow button.
  • Choose an existing destination or create a new one.
  • Once you've connected to the destination, choose a project, then select the Jira issue type to use.
  • After selecting the issue type, the configured project's fields automatically map to your Jira instance.

To help you get started, we automatically populate the required and recommended fields and values. Ensure that you've included a value in all required fields before proceeding.

Send a test notification

Click a test notification with default field values to see the Jira issue. If successful, you'll have a link to view the incident in Jira.

A screenshot of the Jira-specific custom variables menu.

Jira notification message template.

AWS EventBridge

Set up an eventbridge destination.

To create an AWS EventBridge destination follow these steps:

  • > Alerts , click Destinations , and then select AWS EventBridge .

AWS region: This is your AWS regional endpoint. Select the region where your event source is hosted.

AWS account ID: Your AWS account ID. This is a 12-digit number.

AWS EventBridge destination

Choose your event source

Once you've configured your EventBridge destination with your AWS account ID, when you create a new event source, it's available in EventBridge.

Select or create a destination name.

Select or create an event source.

When you create a new event source, it's created in your AWS EventBridge account as an integration partner event source.

Associate the event-source in your AWS account, and create a rule

To associate the event source with an event bus:

In the AWS EventBridge console, choose Partner event sources in the navigation pane.

Select the button next to the partner event source and then choose Associate with event bus .

The status of the event source changes from Pending to Active , and the name of the event bus updates to match your event source name. You can now start creating rules that match events from New Relic.

Create a rule for the event bus.

To react to notifications sent from New Relic, you need to create rules with an event-pattern that filters-in New-Relic events.

A screenshot of rule Event pattern.

  • for more detailed instructions.

Configure the message event template in workflows

Navigate to Workflows , click on an existing workflow or the Add a new Workflow button, and choose the EventBridge destination. When you send notifications from New Relic to EventBridge, you can use a message template to customize that notification.

You can use the default template or customize your own. Choose Variables from the variables menu and apply handlebars syntax to enrich your events.

The EventBridge API requires JSON, and the template preview displays the rendered JSON. Once the event template conforms to a valid JSON, you can send a test notification to AWS EventBridge. See our JSON usage examples for more information.

The email destination is created automatically when you choose Email as the notification channel for a workflow , so you don't need to configure that from the Destinations menu. Each email destination is unique to the workflow associated with it, and this means that it may appear as a duplicate in the destinations feed.

To send an email notification:

  • > Alerts .

Select Workflows on the left navigation panel.

Click + Add a workflow .

Configure your workflow

Name your workflow. This field is mandatory and needs to be unique.

Filter the data you need. You can choose between Basic and Advanced options to add the issues you want to send.

Click Additional settings to enrich your data. Enable Enrich your data to build a NRQL query.

Click Save and exit .

Select Email as notification method.

A screenshot of the email settings.

Add the emails you want to send notifications to. You can add one or more recipients.

  • You can find users with New Relic accounts by searching for their email address.
  • To add a user without a New Relic account or email distribution list, enter their full email address.
  • Each list of email addresses added to the email settings will create its own unique destination, which will appear in the destination feed.
  • When you create a destination with an email address already associated with an existing destination, a prompt will appear offering the option to merge the two. Selecting Merge will combine the destinations, ensuring notifications are efficiently routed to the intended recipient.
  • You can follow the email notifications per destination in the notifications log .

Customize the email message.

  • For the email subject, you can use the default payload or customize it to contain the required data.
  • The email body includes default data that can't be changed but you can also add your own customized additional details. These customizations appear under the Custom Details section.
  • To enrich the email, pick variables from the variables menu and apply handlebars syntax .

Click Send test notification to make sure the email notifications reach the inbox.

Click Save .

Click Activate workflow .

From the Workflow main page, you can enable, edit, delete, or copy workflow id to clipboard the created workflow.

New Relic mobile push

Send push notifications to your New Relic iOS or Android mobile apps.

Set up a mobile push destination

To create a mobile push destination, you need the following:

Push destination name: A unique destination name.

User id: This will be automatically filled in based on the current logged in user.

Currently, you can only create mobile push destinations for the current logged in user with modify capabilities . You can also only create a single push destination for your user. If you try to create more then one, an error will display. Before saving the destination, we recommend you test the connection using the Test connection button.

Configure when to receive push notifications in workflows

Webhook template for atlassian opsgenie.

Integrate New Relic with PagerDuty to automatically create, update, acknowledge, and resolve PagerDuty incidents.

We offer two ways to integrate with PagerDuty:

  • Account level integration using REST API Keys (recommended) : This fully automatic integration supports two-way sync and the ability to define multiple PagerDuty services on a single New Relic destination.
  • Service integration using Events API keys : This single service integration uses the service level integration key, and requires a separate New Relic destination for each unique PagerDuty service.

Account level integration

This fully automatic integration supports two-way sync and the ability to define multiple PagerDuty services on a single New Relic destination.

This integration requires permission to perform the following actions:

This integration requires a REST API Key. PagerDuty has two types of REST API keys:

For personal user tokens, we recommend you use a dedicated integration user that does not belong to a real user.

Set up a destination

To create a PagerDuty destination:

  • > Alerts , click Destinations , and then select PagerDuty .
  • Name : Custom name to identify the destination.

Before saving the destination, we recommend testing the connection by clicking the Test connection button.

A screenshot of a PagerDuty account-level destination configuration

To enable two-way sync, turn on the two-way integration toggle. When turned on, a PagerDuty subscription is created at a later stage for the selected PagerDuty service (see customize a message template ). The webhook contains access details to New Relic (URL and New Relic API key). By default, any change of state to the PagerDuty incident created by New Relic will sync back to New Relic.

If you're a PagerDuty Event Intelligence or Digital Operations customer using Intelligent Alert Grouping on a given service, potential mismatches in PagerDuty incidents sent back to New Relic may occur.

The closure of a New Relic issue is triggered when the PagerDuty incident is resolved.

The acknowledgment of a New Relic issue is triggered when the PagerDuty incident is acknowledged.

Configure the message template in workflows

To configure the message template:

  • > Alerts> Workflows and click on an existing workflow, or the + Add a new workflow button and choose the PagerDuty notifier.
  • Choose a destination, or create a new one.
  • Select a PagerDuty service.
  • Select a user. New Relic will post notes in behalf of selected user.
  • Send details to the Custom Details section in Pagerduty. You can use the default payload or customize it using free text or dynamic variables from the issue payload. Pick variables from the variables menu and apply handlebars syntax to enrich your payload. The preview section on the right hand-side shows an expected payload after the template is rendered. If the payload doesn't form a valid JSON, an error will be shown and it won't be possible to save the template.

Custom details in PagerDuty alerts are automatically populated.

You can see how the PagerDuty incident will appear by clicking a test notification with default field values. If successful, an incident will be created and a link will appear.

A screenshot of a PagerDuty service-level workflow configuration.

Service integration

This integration requires to set up a New Relic PagerDuty integration in the service you would like New Relic to create incidents in. To create a New Relic integration in the PagerDuty service:

Go to Services > Service Directory and select the service where you'd like to add the integration.

Select the Integrations tab and click Add an integration .

Find and mark the New Relic integration in the list and click Add .

New Relic integration.

Click on the right to view and copy your Integration Key .

New Relic integration key.

Configure the message template

  • > Alerts > Workflows and click on an existing workflow, or click the + Add a new workflow button and choose the PagerDuty notifier.
  • (Optional) Edit the default incident summary.

Note that custom details in PagerDuty Alerts is automatically populated.

You can see how the PagerDuty incident will appear by clicking a test notification with default field values.

ServiceNow (Incident-Management)

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We don't recommend you to install this integration. Instead, we recommend you use the new certified integration with New Relic workflows. See how to install and use it, in the next section .

Integrate New Relic with ServiceNow ITSM and automatically create, update, and resolve ServiceNow incidents.

As part of the integrations, we fetch fields from the your ServiceNow incident table, and other optional values. We require the following permissions:

Full read permissions for the tables sys_dictionary , sys_choice , sys_user , and task .

Read/write permission to incident .

To fetch users for the caller column, we need read permissions for the sys_user table.

The out-of-the-box non-granular roles personalize_choices , personalize_dictionary , rest_service or snc_platform_rest_api_access , and itil have the above permissions. Read/write permissions to the api_key_credentials table are required to enable two-way integration. The roles credentials_admin and discovery_admin provide these.

To create a ServiceNow destination:

  • > Alerts , click Destinations , and then select ServiceNow .
  • Destination Name: Custom name to identify the destination.
  • Domain: The URL of the destination.
  • Username: The name of the user.
  • Password: The user's password.

To configure the two-way integration :

Turn on the two-way integration toggle.

  • , which includes the business rule triggering events back to New Relic.

In the ServiceNow sidebar menu, go to System Definition > Business Rules .

Click the menu icon in one of the column headers, select Import XML , and upload the XML file you downloaded.

Once you save the destination, a New Relic API key is kept in api_key_credentials . The key is sent in a header as part of the REST callback call to New Relic.

Sync with workflows

  • When the ServiceNow incident state changes to resolved triggers the closure of New Relic issue.
  • When the ServiceNow incident state changes from open triggers the acknowledgment of New Relic issue.
  • > Alerts > Workflows and click on an existing workflow, or the + Add a new workflow button

Choose a ServiceNow destination.

Upon a successful connection, ServiceNow incident table columns are fetched from your account and automatically mapped to your ServiceNow instance.

To help you get started, the required and recommended fields are pre-populated with default values. When you add a custom value for a supported field, you can add a dynamic value from the issue payload or write your own value. You can remove any non-required field and add your own.

Click Send test notification to see ServiceNow incidents with default field values. If successful, you'll see a link with the created incident.

A screenshot of some recommended ServiceNow-incident fields and values.

Select, edit, or remove fields for the ServiceNow-Incident template.

ServiceNow (Certified application)

The certified ServiceNow integration with New Relic workflows is available in the ServiceNow store. When using ServiceNow, remember the following:

The ServiceNow instance stores the New Relic issue notifications as New Relic Issues .

You can configure routing policies in ServiceNow to generate tasks or other records to represent or correspond to those issues when they match a given policy.

The acknowledgment or closure events in ServiceNow can acknowledge or close the issue in New Relic.

You can automatically convert New Relic issues to actionable tasks in ServiceNow.

ServiceNow can receive updates from New Relic on issues.

  • as they come in.

Match entities to configuration items and relate them to the task table available.

From ServiceNow you can send and see as images the New Relic enrichments.

  • for more details, tips, and best practices.

New Relic destination type

ServiceNow

Webhook

Payload

Controlled by New Relic

JSON payload managed by you

Ability to update New Relic from ServiceNow

Included. A New Relic connection is automatically created when the destination is created.

Included. You need to create the New Relic connection manually.

Routing policies

Included

Included

Ability to update the target fields directly

Yes, using the tags on entities along with the default New Relic Flow designer.

Yes, using the tags on entities and specifying in the webhook payload along with the default New Relic Flow designer.

Set up the ServiceNow application destination

If you don't have access to create a new destination, send an email to [email protected] with your account name and account number for assistance.

To create a ServiceNow destination, follow these steps:

  • in the ServiceNow store.

Create a user inside ServiceNow. Make sure you enable the Web service access only option and grant the x_newre_core.inbound_api role to the created user. Copy and save the generated password.

Create a ServiceNow destination

Click Next .

Add the domain, username, and password. The domain should include *.service-now.com . Add the password you copied in step 2.

Name the destination.

Click Save destination .

Use this destination with your notification workflows.

You can update ServiceNow attributes directly in the target table, such as Incident directly from New Relic. To do this, tag related entities such as alert conditions, APM entities, synthetics, hosts, etc., with serviceNowFields.[serviceNow_value] or serviceNowFields.dv_[serviceNow_name] . For example, to populate your APM entity as a configuration item in the incident table, tag it with serviceNowFields.dv_configuration_item : my_ci .

Set up the webhook destination

To create a webhook destination, follow these steps:

  • > Alerts , click Destinations , and then select Webhook .

Fill in the following fields:

Webhook name : A name to identify the webhook.

Endpoint URL : The endpoint URL of the destination. It should include *.service-now.com/api/x_newre_core/new_relic/issue/notification , for example, https://my_instance.service-now.com/api/x_newre_core/new_relic/issue/notification .

Use authorization : Enable the Basic authorization option and enter the username and the copied password to authenticate ServiceNow.

Create a webhook destination

You can see the short video below that shows how to create a Webhook destination:

To add the serviceNowFields in a Webhook payload:

  • > Alerts , click Workflows .

Click the Webhook channel.

Modify the default payload by adding the serviceNowFields attributes you need to.

Adding the `serviceNowFields` attributes

Click Send test notification to check your changes.

Click Save message .

Send notification messages to your Slack channels. See how to migrate from your old Slack webhook destination to the new Slack app for more information.

Prerequisites

Set up a slack destination.

  • > Alerts , click Destinations , and then select Slack .

Click the Authenticate in one click button to go to the Slack landing page, and continue the OAuth2 authentication process. If you're not signed into the required workspace, you're redirected to Slack to sign in.

A screenshot of the one-click Slack authentication.

Add your workspace name or select the relevant workspace, and click Continue .

add a workspace.

When signed in to the selected workspace, allow New Relic to perform the specified actions.

A screenshot permissions configurations.

Click Allow , and return to the destination page.

A screenshot completed authentication.

Configure the Slack message template in workflows

  • > Alerts > Workflows and click on an existing workflow, or the + Add a workflow button.

Select a destination (Workspace) and a Slack channel to send messages. You can create a new destination if there is no pre-defined destination for the required workspace. For privacy reasons, users need to be authenticated once to select private channels. When selecting a private channel, the bot will automatically be added to the channel.

You can use the default notification or enrich it with custom details. Pick variables from the variables menu and apply handlebars syntax to enrich your payload.

Click the Send test notification button to send a test notification with a pre-defined example payload to the channel. This creates a message in the selected Slack channel.

Slack settings, user is not authenticated.

Splunk on-call (VictorOps)

Webhook template for splunk on-call.

You should use a webhook notifier in workflows to send notification messages to a specified HTTPS endpoint. By default, the notifier assumes that the content type of the request is JSON and makes an HTTP POST request to the given endpoint. When you start configuring it, the webhook notifier provides a default JSON payload structure that you can use out of the box. However, if you require more customization, you can modify the payload using Handlebars template syntax. This allows you to populate variables within the payload dynamically, tailoring it to your specific needs.

In addition to the payload, you also have the ability to include additional HTTP headers in the webhook request. This can be useful for passing extra information or authentication tokens to the receiving endpoint. Here is a video tutorial for setting up webhooks.

Set up a webhook destination

To create a webhook destination follow these steps:

  • Webhook name: Reference name for your webhook.
  • Endpoint URL: The endpoint of the target application where an HTTP POST request will be sent.
  • Use authorization: (Optional) You can choose between Basic Authentication or Bearer Token .

If you're building a new service to consume this payload you must test it locally. Using local tunnels is a good idea for testing and debugging webhooks in a local environment before deploying to a production server. These tunnels allow you to receive incoming webhook requests from New Relic on your local machine, eliminating the need for a publicly accessible server during development. Tools like Beeceptor or ngrok enable you to create a temporary public URL that forwards requests to your local server by specifying the desired application port or address. This expedites iteration and debugging, as you can directly observe and analyze webhook payloads in your local development environment.

For notifications sent from workflows, you can acknowledge or close issues using Nerdgraph . When testing two-way sync with webhooks, you can use Beeceptor's customized response status and payload templates. This allows you to draft a desired response when acknowledging the received events.

You can add sensitive information in the URL’s path and parameters, such as service ID or API keys. To avoid having these secrets exposed, we've added an option that encrypts sensitive information past the domain from both users and internal metrics collection alike.

The service only uses the full URL when when it sends notifications. Once the secure URL has been saved, however, you need to manually update the URL so it completely overrides the saved URL.

Webhook destination secure URL

Custom Headers Authentication

Some users may pass sensitive information in their headers, such as API keys and personal IDs. To secure sensitive information from exposure, you can create custom headers that encrypt values and mask data from users and internal logs. Keep in mind that:

  • If the values for encrypted information changes, you'll need to completely delete and rewrite the value.
  • If you added same header key to both the destination and the channel, the destination will take precedence. The channel won’t be used.

Webhook destination custom headers authentication

Configure the webhook event template

Pick a webhook destination from the list, and configure the HTTP-POST request.

The request configuration requires you to:

  • Set a name for the template.
  • Select a pre-configured destination from the destinations list or create a new one.
  • Add custom headers (optional).
  • Configure the request's payload.

Customize the webhook payload in workflows

The request's content-type is JSON by default, so the payload needs to be in JSON format too. To get familiar with the format, see our usage examples .

You can use the default payload or customize it to contain the required data. Pick variables from the variables menu and apply handlebars syntax to enrich your webhook. The Preview section on the right hand-side shows an expected payload after the template is rendered. If the payload doesn't form a valid JSON, there'll be an error and you couldn't save the template.

A screenshot of an invalid Json payload.

Undefined type errors may indicate that the attribute wasn't indexed recently or doesn't exist. To fix the error, try adding an if else statement. For example, "closed_at": {{#if issueClosedAtUtc}} {{ json issueClosedAtUtc }} {{else}}"None"{{/if}}

If the webhook payload conforms to a valid JSON, you can send a test notification to your defined webhook destination. We recommend sending a test notification to make sure that everything's connected correctly.

A screenshot of a test webhook notification template.

Webhook template for xMatters

Send notifications from workflows to xMatters using a webhook template.

Migrate your legacy Slack destinations to the new Slack destination

To migrate your legacy Slack destinations to the new Slack destination follow these steps:

Set up a new Slack destination.

For each workflow that sends to the legacy Slack destination, do the following:

  • Find the Slack channel that was sent with the legacy notification, and save it.

Migrate Slack, create a new workflow.

Test the notification to see it works.

Remove the existing legacy Slack notifier.

Migrate Slack, remove the existing legacy slack notifier.

Click Test workflow to confirm with a real issue matching the filter (if they exist).

Save the workflow.

API options

You can also use our NerdGraph API to view and configure destinations and notification channels .

IMAGES

  1. New Relic, Inc. 2020 Q3

    new relic presentation

  2. PPT

    new relic presentation

  3. New Relic Architecture Diagram

    new relic presentation

  4. What's changed with New Relic?

    new relic presentation

  5. New Relic Foundational Design: Operating in AWS

    new relic presentation

  6. What is New Relic and use cases of New Relic?

    new relic presentation

VIDEO

  1. A new relic 5* #mcoc #trend

  2. Where Do Your Classes Stack up? DPS of ALL Specs on ALL Bosses

  3. Relic Parker Senior Exhibition

  4. Relic Parker Senior Exhibition

  5. GET THESE RELICS FOR ACHERON

  6. FFXIV: 6.55 Content & Where To Find It!

COMMENTS

  1. New Relic to be Acquired by Francisco Partners and TPG for $6.5 Billion

    Press Release. New Relic to be Acquired by Francisco Partners and TPG for $6.5 Billion. New Relic Shareholders to Receive $87.00 Per Share in Cash. SAN FRANCISCO - July 31, 2023. New Relic (NYSE: NEWR), the all-in-one observability platform for every engineer, today announced that it has entered into a definitive agreement to be acquired by ...

  2. New Relic Announces Fourth Quarter and Full Fiscal Year 2022 Results

    May 12, 2022 04:05 PM Eastern Daylight Time. SAN FRANCISCO-- ( BUSINESS WIRE )--New Relic, Inc. (NYSE: NEWR), the observability company, today announced financial results for the fourth quarter ...

  3. Get started with New Relic

    Interactive Application Security Testing (IAST) New Relic IAST probes your applications by running your code for exploitable vulnerabilities. Use IAST to prevent cyberattacks, hide threads, and see all protected and unprotected applications. IAST comes with pre-built dashboards. They are thorough and show all high priority vulnerabilities.

  4. What's new in New Relic

    Tune in live or watch the recording of our Day One Keynote presentation. May 17, 2022. Big News—New Relic unveils our bold new brand. New Relic reveals our new brand, delivering Data for Engineers to help better plan, build, deploy, and run amazing software. ... If you use New Relic's Infrastructure Monitoring with Amazon Web Services (AWS ...

  5. New Relic to Present at Upcoming Investor Conferences

    New Relic, Inc. (NYSE: NEWR), the all-in-one observability platform for every engineer, today announced that members of its management team will present at the following investor conferences: Credit Suisse 26th Annual Technology Conference on Tuesday, November 29, 2022, at 1:20 p.m. PT / 4:20 p.m. ET (David Barter, CFO).

  6. New Relic's sale tells us much about the value of ...

    In its Analyst Day presentation, New Relic pitched its new fiscal year as a period of "acceleration" and forecast more than 30% growth in consumption revenue and free cash flow of $150 million ...

  7. Watch our FutureStack keynote livestream

    Watch our FutureStack keynote livestream. May 18, 2022. Tune in live or watch the recording of our Day One Keynote presentation. If you weren't able to join us in Las Vegas, you can tune in to our FutureStack Day One Keynote livestream at 9:00AM - 12:00PM PST on Wednesday, May 18, or catch the recording afterwards (using the same links):

  8. New Relic Stockholders Approve Acquisition by Francisco Partners and

    New Relic (NYSE: NEWR), the all-in-one observability platform for every engineer, announced that its stockholders have voted to approve the acquisition of New Relic by Francisco Partners and TPG in a special meeting held yesterday. As previously announced, under the terms of the merger agreement, New Relic stockholders will receive $87.00 per share in cash for each share of New Relic common ...

  9. New Relic Announces Fourth Quarter and Fiscal Year 2023 Results

    New Relic, Inc., the all-in-one observability platform for every engineer, announced financial results for the fourth quarter and full fiscal year 2023 ended March 31, 2023. I' m very grateful ...

  10. Francisco Partners, TPG to take New Relic private in $6 billion deal

    A consortium led by Francisco Partners and private equity group TPG will take software provider New Relic private in an all-cash, $87-a-share offer that values the company at nearly $6.5 billion ...

  11. New Relic Announces Date of First Quarter Fiscal Year 2024 Financial

    SAN FRANCISCO, July 18, 2023--New Relic (NYSE: NEWR), the all-in-one observability platform for every engineer, announced it will report its financial results for fiscal year 2024 first quarter ...

  12. New Relic to Present at Upcoming Investor Conferences

    The live webcasts of the presentations will be accessible from the investor relations page of the New Relic ... New Relic One delivers the only unified data platform that empowers engineers to get ...

  13. New Relic, Inc. 2023 Q3

    New Relic stockholders approve acquisition by Francisco Partners and TPG New Relic Non-GAAP EPS of $0.51 beats by $0.12, revenue of $242.8M misses by $7.86M Trending Analysis

  14. New relic

    New relic. New Relic is an application performance monitoring tool that allows users to monitor key metrics of their applications in production. It works by installing language-specific agents that collect data on code execution times, errors, and system resource usage. The agents send this data to New Relic's cloud platform once per minute ...

  15. Kubernetes observability use cases presentation

    New Relic at re:Invent—Kubernetes observability use cases. If you missed New Relic's sponsored Pixie presentation at AWS re:Invent, don't worry. In this blog, we'll cover some of the material from the presentation, including how to get past the "what" and uncover the "why" of your Kubernetes-based environment.

  16. New Relic presentations channel

    FUTURESTACK13: Mobile Apps, A DevOps Way from Jonathan Karon, Engineering Manager at New Relic. 10 years ago • 853 Views. FUTURESTACK13: Wake Up! A New Day Dawns for Alerts in New Relic from Bill Kayser, Distinguished Engineer at New Relic. 10 years ago • 1901 Views.

  17. Tutorials

    This page contains all of our tutorials. Whether you're just starting your New Relic journey, or you consider yourself an observability pro there are tutorials for everyone. Learn more about specific capabilities, push your observability to the next level, or simply learn about the power of the New Relic platform. Beginner.

  18. New Relic agrees to go private in $6.5B all-cash deal

    New Relic, the San Francisco-based observability software company, has reached an agreement with private equity firms TPG and Francisco Partners to go private in a $6.5 billion all-cash deal.. As ...

  19. EX-99.1

    EX-99.1. Exhibit 99.1. Project Crewline Press Release. NOT FOR IMMEDIATE RELEASE. New Relic to be Acquired by Francisco Partners and TPG for $6.5 Billion. New Relic Shareholders to Receive $87.00 Per Share in Cash. SAN FRANCISCO July31, 2023 New Relic. (NYSE: NEWR), the all-in-one observability platform for every engineer, today announced that ...

  20. An In-Depth Look at the New Relic Platform

    The New Relic Platform provides an SDK that makes it easy to write on-prem plugin agents. It takes care of things like communication with the New Relic data center, running the polling loop, and logging. Plugin authors only need to focus on gathering metrics and calling a simple method to report their relative values.

  21. New Relic CEO sets observability strategy for the AI age

    Ashan Willy was appointed CEO at New Relic in December, a month after the completion of a $6.5 billion deal to take the company private by Francisco Partners and TPG.That was also a month after New Relic released an early access version of an application performance monitoring tool for AI.

  22. New Relic Documentation

    Learn more about NRDB, our New Relic database, as well as details about metric and event data types, how we manage data, and how to use our APIs. Data dictionary. Look up definitions for our attributes in a variety of data sources and data types. Security and privacy.

  23. New Relic Presentation by Dylan Boren on Prezi

    New Relic increased their customer base by 13% last year. Posted third quarter revenue of $124.0 million. Previous third quarter was $91.8 million. Full fiscal revenue is expected to be between $473.6 million and $475.6 million. Dollar-Based Net Expansion Rate (DBNE) = 141%!

  24. Get to know the New Relic platform

    Now that you've created a New Relic account, and installed some observability tools, you probably want some tips for getting around the platform.. To access New Relic, go to one.newrelic.com.If you have an EU data center account, go to one.eu.newrelic.com.. Below is a 15 minute video that covers some of the more important New Relic experiences.

  25. New Relic Integrates its Observability Platform with NVIDIA NIM to

    New Relic's platform centralizes data from 60+ AI integrations to provide comprehensive observability SAN FRANCISCO—June 24, 2024 — New Relic , the all-in-one observability platform for every engineer, announced it is integrating its platform with NVIDIA NIM inference microservices to reduce the complexity and costs of developing ...

  26. Alerts notification integrations

    A New Relic connection is automatically created when the destination is created. Included. You need to create the New Relic connection manually. Routing policies. Included. Included. Ability to update the target fields directly. Yes, using the tags on entities along with the default New Relic Flow designer.