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Sudoku for Beginners: How to Improve Your Problem-Solving Skills
Are you a beginner when it comes to solving Sudoku puzzles? Do you find yourself frustrated and unsure of where to start? Fear not, as we have compiled a comprehensive guide on how to improve your problem-solving skills through Sudoku.
Understanding the Basics of Sudoku
Before we dive into the strategies and techniques, let’s first understand the basics of Sudoku. A Sudoku puzzle is a 9×9 grid that is divided into nine smaller 3×3 grids. The objective is to fill in each row, column, and smaller grid with numbers 1-9 without repeating any numbers.
Starting Strategies for Beginners
As a beginner, it can be overwhelming to look at an empty Sudoku grid. But don’t worry. There are simple starting strategies that can help you get started. First, look for any rows or columns that only have one missing number. Fill in that number and move on to the next row or column with only one missing number. Another strategy is looking for any smaller grids with only one missing number and filling in that number.
Advanced Strategies for Beginner/Intermediate Level
Once you’ve mastered the starting strategies, it’s time to move on to more advanced techniques. One technique is called “pencil marking.” This involves writing down all possible numbers in each empty square before making any moves. Then use logic and elimination techniques to cross off impossible numbers until you are left with the correct answer.
Another advanced technique is “hidden pairs.” Look for two squares within a row or column that only have two possible numbers left. If those two possible numbers exist in both squares, then those two squares must contain those specific numbers.
Benefits of Solving Sudoku Puzzles
Not only is solving Sudoku puzzles fun and challenging, but it also has many benefits for your brain health. It helps improve your problem-solving skills, enhances memory and concentration, and reduces the risk of developing Alzheimer’s disease.
In conclusion, Sudoku is a great way to improve your problem-solving skills while also providing entertainment. With these starting and advanced strategies, you’ll be able to solve even the toughest Sudoku puzzles. So grab a pencil and paper and start sharpening those brain muscles.
This text was generated using a large language model, and select text has been reviewed and moderated for purposes such as readability.
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Everybody can benefit from having good problem solving skills as we all encounter problems on a daily basis. Some of these problems are obviously more severe or complex than others.
It would be wonderful to have the ability to solve all problems efficiently and in a timely fashion without difficulty, unfortunately though there is no one way in which all problems can be solved.
You will discover, as you read through our pages on problem solving, that the subject is complex.
However well prepared we are for problem solving, there is always an element of the unknown. Although planning and structuring will help make the problem solving process more likely to be successful, good judgement and an element of good luck will ultimately determine whether problem solving was a success.
Interpersonal relationships fail and businesses fail because of poor problem solving.
This is often due to either problems not being recognised or being recognised but not being dealt with appropriately.
Problem solving skills are highly sought after by employers as many companies rely on their employees to identify and solve problems.
A lot of the work in problem solving involves understanding what the underlying issues of the problem really are - not the symptoms. Dealing with a customer complaint may be seen as a problem that needs to be solved, and it's almost certainly a good idea to do so. The employee dealing with the complaint should be asking what has caused the customer to complain in the first place, if the cause of the complaint can be eliminated then the problem is solved.
In order to be effective at problem solving you are likely to need some other key skills, which include:
Creativity. Problems are usually solved either intuitively or systematically. Intuition is used when no new knowledge is needed - you know enough to be able to make a quick decision and solve the problem, or you use common sense or experience to solve the problem. More complex problems or problems that you have not experienced before will likely require a more systematic and logical approach to solve, and for these you will need to use creative thinking. See our page on Creative Thinking for more information.
Researching Skills. Defining and solving problems often requires you to do some research: this may be a simple Google search or a more rigorous research project. See our Research Methods section for ideas on how to conduct effective research.
Team Working. Many problems are best defined and solved with the input of other people. Team working may sound like a 'work thing' but it is just as important at home and school as well as in the workplace. See our Team-Working page for more.
Emotional Intelligence. It is worth considering the impact that a problem and/or its solution has on you and other people. Emotional intelligence, the ability to recognise the emotions of yourself and others, will help guide you to an appropriate solution. See our Emotional Intelligence pages for more.
Risk Management. Solving a problem involves a certain amount of risk - this risk needs to be weighed up against not solving the problem. You may find our Risk Management page useful.
Decision Making . Problem solving and decision making are closely related skills, and making a decision is an important part of the problem solving process as you will often be faced with various options and alternatives. See Decision Making for more.
The measure of success is not whether you have a tough problem to deal with, but whether it is the same problem you had last year.
John Foster Dulles, Former US Secretary of State.
What is a Problem?
The Concise Oxford Dictionary (1995) defines a problem as:
“ A doubtful or difficult matter requiring a solution ”
“ Something hard to understand or accomplish or deal with.”
It is worth also considering our own view of what a problem is.
We are constantly exposed to opportunities in life, at work, at school and at home. However many opportunities are missed or not taken full advantage of. Often we are unsure how to take advantage of an opportunity and create barriers - reasons why we can't take advantage. These barriers can turn a potentially positive situation into a negative one, a problem.
Are we missing the 'big problem'? It is human nature to notice and focus on small, easy to solve problems but much harder to work on the big problems that may be causing some of the smaller ones.
It's useful to consider the following questions when faced with a problem.
Is the problem real or perceived?
Is this problem really an opportunity?
Does the problem need solving?
All problems have two features in common: goals and barriers.
Problems involve setting out to achieve some objective or desired state of affairs and can include avoiding a situation or event.
Goals can be anything that you wish to achieve, or where you want to be. If you are hungry then your goal is probably to eat something. If you are the head of an organisation (CEO), then your main goal may be to maximise profits and this main goal may need to be split into numerous sub-goals in order to fulfil the ultimate aim of increasing profits.
If there were no barriers in the way of achieving a goal, then there would be no problem. Problem solving involves overcoming the barriers or obstacles that prevent the immediate achievement of goals.
Following our examples above, if you feel hungry then your goal is to eat. A barrier to this may be that you have no food available - so you take a trip to the supermarket and buy some food, removing the barrier and thus solving the problem. Of course for the CEO wanting to increase profits there may be many more barriers preventing the goal from being reached. The CEO needs to attempt to recognise these barriers and remove them or find other ways to achieve the goals of the organisation.
Our problem solving pages provide a simple and structured approach to problem solving.
The approach referred to is generally designed for problem solving in an organisation or group context, but can also be easily adapted to work at an individual level at home or in education.
Trying to solve a complex problem alone however can be a mistake. The old adage " A problem shared is a problem halved " is sound advice.
Talking to others about problems is not only therapeutic but can help you see things from a different point of view, opening up more potential solutions.
Stages of Problem Solving
Effective problem solving usually involves working through a number of steps or stages, such as those outlined below.
This stage involves: detecting and recognising that there is a problem; identifying the nature of the problem; defining the problem.
The first phase of problem solving may sound obvious but often requires more thought and analysis. Identifying a problem can be a difficult task in itself. Is there a problem at all? What is the nature of the problem, are there in fact numerous problems? How can the problem be best defined? By spending some time defining the problem you will not only understand it more clearly yourself but be able to communicate its nature to others, which leads to the second phase.
Structuring the Problem:
This stage involves: a period of observation, careful inspection, fact-finding and developing a clear picture of the problem.
Following on from problem identification, structuring the problem is all about gaining more information about the problem and increasing understanding. This phase is all about fact finding and analysis, building a more comprehensive picture of both the goal(s) and the barrier(s). This stage may not be necessary for very simple problems but is essential for problems of a more complex nature.
Looking for Possible Solutions:
During this stage you will generate a range of possible courses of action, but with little attempt to evaluate them at this stage.
From the information gathered in the first two phases of the problem solving framework it is now time to start thinking about possible solutions to the identified problem. In a group situation this stage is often carried out as a brain-storming session, letting each person in the group express their views on possible solutions (or part solutions). In organisations different people will have different expertise in different areas and it is useful, therefore, to hear the views of each concerned party.
Making a Decision:
This stage involves careful analysis of the different possible courses of action and then selecting the best solution for implementation.
This is perhaps the most complex part of the problem solving process. Following on from the previous step it is now time to look at each potential solution and carefully analyse it. Some solutions may not be possible, due to other problems like time constraints or budgets. It is important at this stage to also consider what might happen if nothing was done to solve the problem - sometimes trying to solve a problem that leads to many more problems requires some very creative thinking and innovative ideas.
Finally, make a decision on which course of action to take - decision making is an important skill in itself and we recommend that you see our pages on decision making .
This stage involves accepting and carrying out the chosen course of action.
Implementation means acting on the chosen solution. During implementation more problems may arise especially if identification or structuring of the original problem was not carried out fully.
The last stage is about reviewing the outcomes of problem solving over a period of time, including seeking feedback as to the success of the outcomes of the chosen solution.
The final stage of problem solving is concerned with checking that the process was successful. This can be achieved by monitoring and gaining feedback from people affected by any changes that occurred. It is good practice to keep a record of outcomes and any additional problems that occurred.
Continue to: Identifying and Structuring Problems Social Problem Solving
See also: Project Management Risk Management Effective Decision Making
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Problem solving: the mark of an independent employee
Last updated: 24 Aug 2023, 08:40
Problem-solving abilities are essential in virtually any graduate role you can think of. Discover how to develop your problem-solving skills and demonstrate them to eagle-eyed recruiters.
Interviewers will be interested to discover how you'd approach problems that could arise in the workplace.
Problem solving is all about using logic, as well as imagination, to make sense of a situation and come up with an intelligent solution. In fact, the best problem solvers actively anticipate potential future problems and act to prevent them or to mitigate their effects.
Problem-solving abilities are connected to a number of other skills, including:
- analytical skills
- innovative and creative thinking
- a lateral mindset
- adaptability and flexibility
- resilience (in order to reassess when your first idea doesn’t work)
- teamworking (if problem solving is a team effort)
- influencing skills (to get colleagues, clients and bosses to adopt your solutions).
Identifying a problem is often the kernel for a new business or product idea – and, as such, problem solving is an essential ingredient of entrepreneurialism . It is also a key component of good leadership .
Short on time? Watch our one-minute guide to problem solving
- how to answer problem-solving interview questions
- how to think of examples of your problem-solving skills
- a problem-solving technique you can use in any work or life situation.
Our targetjobs careers expert gives you a quick guide to showing off your problem-solving skills in a job interview.
Why all graduates require problem-solving skills in the workplace
Some graduate careers revolve around finding solutions – for example, engineering , management consulting , scientific research and technology . Graduates in other careers, meanwhile, will be expected to solve problems that crop up in the course of their jobs: for example, trainee managers should deal with operational problems (such as delays in the supply chain) or resolve conflict between team members.
In fact, the ability to solve problems is an essential part of any employee’s skill set, even if it isn’t specified on the job description.
Get the insights and skills you need to shape your career journey with Pathways. Learn and practise a selection of simple yet effective reasoning strategies to take your problem solving to the next level.
How will employers assess your problem-solving skills?
Your problem-solving abilities can be assessed in three ways: by asking for examples of times when you previously solved a problem; by presenting you with certain hypothetical situations and asking how you would respond to them; and by seeing how you apply your problem-solving skills to different tests and exercises.
Competency-based application and interview questions about problem solving
You may be asked for an example of when you solved a problem on an application form – for instance, an engineering firm’s application form has previously included the question ‘Please tell us about a time when you have used your technical skills and knowledge to solve a problem’. But these questions are more likely at interview. Typical problem-solving competency-based questions include:
- Give me an example of a time when you ran into a problem on a project. What did you do?
- Give me an example of a difficult problem you had to solve outside of your course. How did you approach it?
- Tell me about a time you worked through a problem as a team.
- Have you ever had a disagreement with a team member? How was it resolved?
- Give me an example of a time when you spotted a potential problem and took steps to stop it becoming one.
- Give me an example of a time when you handled a major crisis.
- Give me an example of your lateral thinking.
Hypothetical interview questions about problem solving
Interviewers will also be interested to know how you would approach problems that could arise when you are in the workplace. The precise interview questions will vary according to the job, but common ones include:
- How would you deal with conflict in the workplace? (This is especially likely to be asked of trainee managers and graduate HR professionals.)
- What would you do if there is an unexpected delay to one of your projects because of supply chain issues? (This is particularly likely to be asked in construction, logistics or retail interviews).
- What would you do if a client or customer raised a complaint?
- What would you do if you noticed that a colleague was struggling with their work?
- How would you react if given negative feedback by a manager on an aspect of your performance?
- How would you judge whether you should use your own initiative on a task or ask for help?
Problem-solving exercises and tests for graduate jobs
Different tests that employers could set to gauge your problem-solving skills include:
- Online aptitude, psychometric and ability tests . These are normally taken as part of the application stage, although they may be repeated at an assessment centre. The tests that are most likely to assess your problem-solving skills are situational judgement tests and any that assess your reasoning, such as inductive reasoning or diagrammatic reasoning tests.
- Video ‘immersive experiences’ , game-based recruitment exercises or virtual reality assessments. Not all of these methods are widely used yet but they are becoming more common. They are usually the recruitment stage before a face-to-face interview or assessment centre.
- Case study exercises. These are common assessment centre tasks. You’d be set a business problem, typically related to the sector in which you’d be working, and asked to make recommendations for solving it, either individually or in groups. You’ll also usually be asked to outline your recommendations in either a presentation or in written form , a task that assesses your ability to explain your problem-solving approach.
- In-tray (or e-tray) exercises. These always used to be set at an assessment centre but nowadays can also be part of the online testing stage. In-tray exercises primarily test your time management skills, but also assess your ability to identify a potential problem and take actions to solve it.
- Job-specific or task-specific exercises, given at an assessment centre or at an interview. If set, these will be related to the role you are applying for and will either require you to devise a solution to a problem or to spot errors. Civil and structural engineering candidates , for example, will often be required to sketch a design in answer to a client’s brief and answer questions on it, while candidates for editorial roles may be asked to proofread copy or spot errors in page proofs (fully designed pages about to be published).
How to develop and demonstrate your problem-solving skills
Here are some tips on how to develop the problem-solving techniques employers look for.
Seek out opportunities to gain problem-solving examples
Dealing with any of the following situations will help you gain problem-solving skills, perhaps without even realising it:
- Sorting out a technical problem with your phone, device or computer.
- Resolving a dispute with a tricky landlord in order to get your deposit back.
- Carrying out DIY.
- Serving a demanding customer or resolving a complaint.
- Finding a way round a funding shortfall in order to pay for travel or a gap year.
- Turning around the finances or increasing the membership of a struggling student society.
- Organising a student society’s trip overseas, overcoming unforeseen difficulties on the way.
- Acting as a course rep or as a mentor for other students.
There should also be opportunities for you to develop problem-solving skills through your studies. Many assignments in subjects such as engineering and computer science are explicitly based around solving a problem in a way that, for example, essay topics in English literature aren’t. But, then, English literature students may also encounter academic problems, such as difficulties in tracking down the best source material.
Some professional bodies (for example, those in construction) run competitions for students, which often ask students to suggest solutions for problems facing the industry; entering these can provide good evidence of your problem-solving skills.
Games such as Sudoku and chess can also strengthen your ability to think strategically and creatively.
Practise recruitment exercises beforehand
Any candidate, no matter how high-flying, may be thrown by undertaking an online test or attending an assessment centre for the first time, so do everything you can to practise beforehand. Access our links to free and paid-for practice tests. Contact your careers service and book in for a mock-interview or mock-assessment centre.
Keep in mind this problem-solving technique
If you’re provided with a scenario or a case study during the graduate recruitment process, you could try using the IDEAL model, described by Bransford and Stein in their book Ideal Problem Solver . It breaks down what you need to do to solve a problem into stages:
- Identify the issue
- Define the obstacles
- Examine your options
- Act on an agreed course of action
- Look at how it turns out, and whether any changes need to be made.
Give detail in your answers
You will need to explain how you identified the problem, came up with a solution and implemented it. Quantifiable results are good, and obviously the more complex the situation, the more impressive a successful result is. Follow the STAR technique outlined in our article on competency-based interview questions .
If you tackled a problem as part of a team, explain how your role was important in ensuring the positive solution, but also explain how your group worked together. This could be an opportunity to promote your teamworking skills as well.
targetjobs editorial advice
This describes editorially independent and impartial content, which has been written and edited by the targetjobs content team. Any external contributors featuring in the article are in line with our non-advertorial policy, by which we mean that we do not promote one organisation over another.
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7 Problem-Solving Skills That Can Help You Be a More Successful Manager
Discover what problem-solving is, and why it's important for managers. Understand the steps of the process and learn about seven problem-solving skills.
1Managers oversee the day-to-day operations of a particular department, and sometimes a whole company, using their problem-solving skills regularly. Managers with good problem-solving skills can help ensure companies run smoothly and prosper.
If you're a current manager or are striving to become one, read this guide to discover what problem-solving skills are and why it's important for managers to have them. Learn the steps of the problem-solving process, and explore seven skills that can help make problem-solving easier and more effective.
What is problem-solving?
Problem-solving is both an ability and a process. As an ability, problem-solving can aid in resolving issues faced in different environments like home, school, abroad, and social situations, among others. As a process, problem-solving involves a series of steps for finding solutions to questions or concerns that arise throughout life.
The importance of problem-solving for managers
Managers deal with problems regularly, whether supervising a staff of two or 100. When people solve problems quickly and effectively, workplaces can benefit in a number of ways. These include:
Increased job fulfillment
Satisfied clients or customers
Better cooperation and cohesion
Improved environments for employees and customers
7 skills that make problem-solving easier
Companies depend on managers who can solve problems adeptly. Although problem-solving is a skill in its own right, a subset of seven skills can help make the process of problem-solving easier. These include analysis, communication, emotional intelligence, resilience, creativity, adaptability, and teamwork.
As a manager , you'll solve each problem by assessing the situation first. Then, you’ll use analytical skills to distinguish between ineffective and effective solutions.
Effective communication plays a significant role in problem-solving, particularly when others are involved. Some skills that can help enhance communication at work include active listening, speaking with an even tone and volume, and supporting verbal information with written communication.
3. Emotional intelligence
Emotional intelligence is the ability to recognize and manage emotions in any situation. People with emotional intelligence usually solve problems calmly and systematically, which often yields better results.
Emotional intelligence and resilience are closely related traits. Resiliency is the ability to cope with and bounce back quickly from difficult situations. Those who possess resilience are often capable of accurately interpreting people and situations, which can be incredibly advantageous when difficulties arise.
When brainstorming solutions to problems, creativity can help you to think outside the box. Problem-solving strategies can be enhanced with the application of creative techniques. You can use creativity to:
Approach problems from different angles
Improve your problem-solving process
Spark creativity in your employees and peers
Adaptability is the capacity to adjust to change. When a particular solution to an issue doesn't work, an adaptable person can revisit the concern to think up another one without getting frustrated.
Finding a solution to a problem regularly involves working in a team. Good teamwork requires being comfortable working with others and collaborating with them, which can result in better problem-solving overall.
Steps of the problem-solving process
Effective problem-solving involves five essential steps. One way to remember them is through the IDEAL model created in 1984 by psychology professors John D. Bransford and Barry S. Stein [ 1 ]. The steps to solving problems in this model include: identifying that there is a problem, defining the goals you hope to achieve, exploring potential solutions, choosing a solution and acting on it, and looking at (or evaluating) the outcome.
1. Identify that there is a problem and root out its cause.
To solve a problem, you must first admit that one exists to then find its root cause. Finding the cause of the problem may involve asking questions like:
Can the problem be solved?
How big of a problem is it?
Why do I think the problem is occurring?
What are some things I know about the situation?
What are some things I don't know about the situation?
Are there any people who contributed to the problem?
Are there materials or processes that contributed to the problem?
Are there any patterns I can identify?
2. Define the goals you hope to achieve.
Every problem is different. The goals you hope to achieve when problem-solving depend on the scope of the problem. Some examples of goals you might set include:
Gather as much factual information as possible.
Brainstorm many different strategies to come up with the best one.
Be flexible when considering other viewpoints.
Articulate clearly and encourage questions, so everyone involved is on the same page.
Be open to other strategies if the chosen strategy doesn't work.
Stay positive throughout the process.
3. Explore potential solutions.
Once you've defined the goals you hope to achieve when problem-solving , it's time to start the process. This involves steps that often include fact-finding, brainstorming, prioritizing solutions, and assessing the cost of top solutions in terms of time, labor, and money.
4. Choose a solution and act on it.
Evaluate the pros and cons of each potential solution, and choose the one most likely to solve the problem within your given budget, abilities, and resources. Once you choose a solution, it's important to make a commitment and see it through. Draw up a plan of action for implementation, and share it with all involved parties clearly and effectively, both verbally and in writing. Make sure everyone understands their role for a successful conclusion.
5. Look at (or evaluate) the outcome.
Evaluation offers insights into your current situation and future problem-solving. When evaluating the outcome, ask yourself questions like:
Did the solution work?
Will this solution work for other problems?
Were there any changes you would have made?
Would another solution have worked better?
As a current or future manager looking to build your problem-solving skills, it is often helpful to take a professional course. Consider Improving Communication Skills offered by the University of Pennsylvania on Coursera. You'll learn how to boost your ability to persuade, ask questions, negotiate, apologize, and more.
You might also consider taking Emotional Intelligence: Cultivating Immensely Human Interactions , offered by the University of Michigan on Coursera. You'll explore the interpersonal and intrapersonal skills common to people with emotional intelligence, and you'll learn how emotional intelligence is connected to team success and leadership.
Tennessee Tech. “ The Ideal Problem Solver (2nd ed.) , https://www.tntech.edu/cat/pdf/useful_links/idealproblemsolver.pdf.” Accessed December 6, 2022.
This content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.
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Home » Blog » Problem solving skills: the ultimate guide
Problem solving skills: the ultimate guide
- July 31, 2023
What are problem-solving skills in a work context?
Surprisingly, some people who are excellent at solving problems in their personal lives might not be expert problem solvers in the workplace. People who have problem-solving skills in the workplace can handle challenges and adapt well to unforeseen circumstances by calmly evaluating the situation. Because these skills enhance the work and morale of colleagues and help keep companies on track during uncertain times, employers are keen to recruit expert problem solvers.
But problem-solving is not just one skill. Like many soft skills, problem-solving is a big skill created by various smaller soft skills, such as:
- Being an active listener
- Having an analytical mindset
- Having a talent for research
- Tackling problems creatively
- Being a good communicator
- Being able to make quick and effective decisions
In this article, we’ll look into these soft skills that help people become effective problem solvers and explain how candidates can illustrate their problem-solving skills on their CV.
How to be a good problem solver at work
Active listening is important in every aspect of life but is especially important in the workplace. When you listen to an issue presented to you by a boss or colleague, you can take in all the information needed to solve a problem of any size. What’s more, people feel valued when they are listened to. Actively listening means you can slow the situation down, build trust with your team, increase your knowledge of the situation and come up with novel solutions to a problem.
Active listening is also a highly useful skill to have if you regularly have to interview someone for a job (read our handy ‘ how to interview someone ‘ guide to become a master interviewer).
Someone with an analytical mindset can often solve problems by breaking down the bigger picture into bite-size chunks, dissecting data, and connecting the current problem to previous problems they’ve handled to come up with novel solutions. Analytical thinkers are highly valued as they can logically and effectively deal with problems that might stress workmates or even managers.
Researching a problem is an important step in solving it. By being a good researcher, you can pinpoint the root of the issue and thoroughly comprehend it. There are many ways to research and comprehend a problem. You can start by brainstorming solutions with your team, catching up with more knowledgeable colleagues, or simply reading up on how to handle the issue. There’s a good chance other people have been in your situation.
Some problems don’t have a straightforward solution, and challenging situations often require a creative response. While some people are naturally more creative than others, creativity is a soft skill that can be learnt and sharpened over time. So, if you’re more of a logical thinker, don’t be afraid to experiment with creative solutions and work with more creative colleagues. You’ll likely find that creative and logical thinking will complement each other to find a perfect solution to a problem.
Much like active listening, communication is about working closely with your team to solve a problem. Communicating the details of a problem to others and offering solutions is an effective way to solve problems. Good communication keeps everyone in the loop, ensures everyone agrees on the method of solving a problem and promotes healthy teamwork. Sometimes, a problem might be stressful for people in the workplace. Working together as a team is a healthy way to share the burden.
Making decisions quickly
Although you should never rush to solve a problem, it makes no sense to ruminate too much, either. Some problems, such as delayed orders or customer complaints, need quick resolutions. Thankfully, it’s easy to make quick decisions by drawing upon the skills already mentioned in this post. Learning these soft skills over time will help you jump into action during emergencies.
How to demonstrate problem-solving skills when applying for a job
When applying for a job that requires problem-solving skills, don’t just write that you’re good at solving problems. Instead, break these skills down into the other soft skills mentioned in this post that make you a good problem solver. You should also mention real-life examples when you solved a problem in the workplace. Here’s an example.
While working in my previous marketing role, my team and I had a problem with a lack of engagement on social media. Past experience taught me that fixing this issue would result in heightened brand awareness, more visits to our website and potentially more customers.
To overcome this problem, I set up a meeting with my team and asked them to use their creative skills to pretend they were potential customers looking at our social media channels for the first time. I actively listened to what they thought and soon discovered that our social media pages lacked a real brand identity, and the posts were too sporadic and general to be engaging.
After the brainstorming session, I researched how to make a successful social media page and looked at our competitors’ social media pages to analyse what made them more successful. I found that their success was due to posting diverse content regularly and engaging with customers. Using my research, I created a content calendar and organised further brainstorming sessions to come up with creative posting ideas with my team. Since then, our social media engagement has risen by 20% and is still increasing.
How to improve problem-solving skills in the workplace
As we’ve established, problem-solving skills can get you far in life and at work. However, don’t worry too much if you’re not a natural problem solver, as these skills can be learned and practised. If you want to become an expert problem solver, here’s a good place to start.
Look for problems to solve
Looking for problems to solve doesn’t mean you should try to fix things that aren’t broken. But, if you can see your colleague or even manager fixing a problem, offer them some help. Not only will they be grateful for the offer, but it will teach you problem-solving skills on the job.
Research problem-solving skills
Many recruitment websites have problem-solving scenarios that you can practise. These problems are normally very common in many job sectors. You might be very surprised with just how well you do.
Learn a few problem-solving models
Like a song on a musical instrument, you can learn how to solve problems with various models. Here’s one for you to consider;
- Define the problem
Observe and evaluate the circumstance to get an understanding of what the problem is. Does the problem stem from one issue, or is it a result of many small issues? Most importantly, try to understand the negative effect this problem is having on management, your team and yourself.
- Think of possible solutions
Dig further by talking to your team, finding the underlying cause of the issue and collecting data. You don’t need to solve the problem at this stage. All you’re doing is gathering evidence.
- Assess your solution
Before taking action, you must consider the advantages and disadvantages of doing so. Also, ask yourself what tools you will need to execute your plan, how long it’ll take you to implement the solution, and how many – if any – people you need to help you along.
- Put your solution into practice
Before putting your solution into practice, consider the following:
Once this issue is resolved, will it cause or cure more problems down the road? Are your teammates and managers happy to implement this solution? Will putting the solution into practice be too complicated to make it viable? Does the solution adhere to the rules and regulations of the business?
The Bottom Line
Problem-solving is a key skill in any industry because workflows and processes are prone to problems. Thankfully, these are problems that are often easily fixed by using an arsenal of skills that are easy to learn and perfect. Do you have awesome problem-solving skills, or do you think you could use a bit of practice?
At Clevry, We can help you identify your personal soft-skills strengths with our free industry-leading psychometrics and career development tools. When you know your soft-skills strengths, you can find the job that brings you the most joy. Give it a quick try now by taking our Soft-skills quiz – it only takes two minutes to get your free soft-skills strengths profile.
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What Are Problem-Solving Skills?
Definition & Examples of Problem-Solving Skills
Alison Doyle is one of the nation’s foremost career experts.
- Problem-solving skills help you determine why an issue is happening and how to resolve that issue.
Learn more about problem-solving skills and how they work.
Problem-solving skills help you solve issues quickly and effectively. It's one of the key skills that employers seek in job applicants, as employees with these skills tend to be self-reliant. Problem-solving skills require quickly identifying the underlying issue and implementing a solution.
Problem-solving is considered a soft skill (a personal strength) rather than a hard skill that's learned through education or training. You can improve your problem-solving skills by familiarizing yourself with common issues in your industry and learning from more experienced employees.
How Problem-Solving Skills Work
Problem-solving starts with identifying the issue. For example, a teacher might need to figure out how to improve student performance on a writing proficiency test. To do that, the teacher will review the writing tests looking for areas of improvement. They might see that students can construct simple sentences, but they're struggling with writing paragraphs and organizing those paragraphs into an essay.
To solve the problem, the teacher would work with students on how and when to write compound sentences, how to write paragraphs, and ways to organize an essay.
Theresa Chiechi / The Balance
There are five steps typically used in problem-solving.
1. Analyze Contributing Factors
To solve a problem, you must find out what caused it. This requires you to gather and evaluate data, isolate possible contributing circumstances, and pinpoint what needs to be addressed for a resolution.
To do this, you'll use skills like :
- Data gathering
- Data analysis
- Historical analysis
2. Generate Interventions
Once you’ve determined the cause, brainstorm possible solutions. Sometimes this involves teamwork since two (or more) minds are often better than one. A single strategy is rarely the obvious route to solving a complex problem; devising a set of alternatives helps you cover your bases and reduces your risk of exposure should the first strategy you implement fail.
This involves skills like :
- Creative thinking
- Project design
- Project planning
3. Evaluate Solutions
Depending on the nature of the problem and your chain of command, evaluating best solutions may be performed by assigned teams, team leads, or forwarded to corporate decision-makers. Whoever makes the decision must evaluate potential costs, required resources, and possible barriers to successful solution implementation.
This requires several skills, including:
- Test development
4. Implement a Plan
Once a course of action has been decided, it must be implemented along with benchmarks that can quickly and accurately determine whether it’s working. Plan implementation also involves letting personnel know about changes in standard operating procedures.
This requires skills like:
- Project management
- Project implementation
- Time management
- Benchmark development
5. Assess the Solution's Effectiveness
Once a solution is implemented, the best problem-solvers have systems in place to evaluate if and how quickly it's working. This way, they know as soon as possible whether the issue has been resolved or whether they’ll have to change their response to the problem mid-stream.
- Customer feedback
Here's an example of showing your problem-solving skills in a cover letter.
When I was first hired as a paralegal, I inherited a backlog of 25 sets of medical records that needed to be summarized, each of which was hundreds of pages long. At the same time, I had to help prepare for three major cases, and there weren’t enough hours in the day. After I explained the problem to my supervisor, she agreed to pay me to come in on Saturday mornings to focus on the backlog. I was able to eliminate the backlog in a month.
Here's another example of how to show your problem-solving skills in a cover letter:
When I joined the team at Great Graphics as Artistic Director, the designers had become uninspired because of a former director who attempted to micro-manage every step in the design process. I used weekly round-table discussions to solicit creative input and ensured that each designer was given full autonomy to do their best work. I also introduced monthly team-based competitions that helped build morale, spark new ideas, and improve collaboration.
Highlighting Problem-Solving Skills
- Since this is a skill that's important to most employers, put them front and center on your resume, cover letter, and in interviews.
If you're not sure what to include, look to previous roles—whether in academic, work, or volunteer settings—for examples of challenges you met and problems you solved. Highlight relevant examples in your cover letter and use bullet points in your resume to show how you solved a problem.
During interviews, be ready to describe situations you've encountered in previous roles, the processes you followed to address problems, the skills you applied, and the results of your actions. Potential employers are eager to hear a coherent narrative of the ways you've used problem-solving skills .
Interviewers may pose hypothetical problems for you to solve. Base your answers on the five steps and refer to similar problems you've resolved, if possible. Here are tips for answering problem-solving interview questions , with examples of the best answers.
- It's one of the key skills that employers seek in job applicants.
- Problem-solving starts with identifying the issue, coming up with solutions, implementing those solutions, and evaluating their effectiveness.
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