cover letter it support engineer

15 IT Support Cover Letters That Will Get Hired (NOW)

Are you are looking to write a cover letter for IT Support jobs that will impress recruiters and get you noticed by hiring managers? You need one to apply for a job, but you don’t know what to say.

A cover letter is a short, introductory text that accompanies a resume. Job seekers write cover letters to introduce themselves and seek consideration for a job vacancy. A good cover letter should briefly tell the hiring manager why you would be a good fit for the position they offer, convey a sense of your personality, and include information about your relevant skills and experience. The last sentence is typically a request for an interview or an application form.

Here are 15 amazing IT Support cover letters that are professionally written and will help you stand out and get that job!

IT Support Cover Letters

Each cover letter is written with a different focus. Review all of them and pick the ones that apply to your situation. Take inspiration from multiple samples and combine them to craft your unique cover letter.

IT Support Sample 1

Hello I am applying for the IT Support position. I am confident that my work experience in this field will prove to be beneficial to your team. I have 6 years of experience, most recently at _________. My goal is to work in an environment where I can grow professionally and help others with their challenges. Thank you for taking the time to review my qualifications, and please do not hesitate to contact me if you have any questions or need any additional information.

IT Support Sample 2

Dear Hiring Manager,

I am writing to express my interest in the IT Support position that was advertised on your company website. I have over two years of experience troubleshooting common computer problems with a thorough understanding of Microsoft Windows and Apple OS X operating systems. If you are looking for someone who is quick to learn new software, has excellent problem-solving skills, and can work well with others, I would be an excellent choice for the position.

My attached resume summarizes my qualifications in detail. Please contact me at xxx-xxx-xxxx if you would like to schedule an interview or need more information about me as an applicant. Thank you for considering me!

IT Support Sample 3

Dear Sir or Madam, I am writing in response to the position of IT Support Specialist advertised on Linkedin. As a graduate of XXXX with a degree in Computer Science, I am confident that my experience will be of great benefit to your business. I have over five years’ experience providing technical support for both Mac and PC systems, including troubleshooting operating system problems and issues with software installation. Additionally, I specialize in network administration for Microsoft Windows environments. I have worked closely with wireless networking equipment from various vendors, including Cisco Systems Inc., Netgear Inc., and D-Link Corporation. Through my work at XYZ Technology Firm where I was employed as the lead IT technician this past year, I

IT Support Sample 4

Dear Human Resources,

I am writing to express my interest in the IT Support position at ABC Corp. I have experience troubleshooting problems with Windows and Mac OSX operating systems; Microsoft Office; hardware, including wired network connectivity (routers, switches), wireless networks (wireless routers, access points) and printers; VoIP calls using Skype for Business; Cisco networking technologies (cables, switches); remote access tools like TeamViewer or GoToMyPC; web browsers like Chrome or Firefox.  I am also proficient with many of the most popular applications–WordPress, Quicken, Excel–and provide excellent customer service skills.

Best regards

IT Support Sample 5

Dear Esther,

I am a recent graduate and I am looking for an opportunity to grow and shine in your IT Department. I have had previous experience in the field assisting with installation of new technology, troubleshooting problems and providing general support. As a recent college graduate, I am looking for a company that will allow me to learn and grow my skills while gaining hands-on experience.

Thank you for your time and consideration.

IT Support Sample 6

I am writing to express my interest in the open position for IT Support. I have a strong background in computer applications and know that this would be the perfect place for me. I’m looking forward to hearing from you soon!

IT Support Sample 7

I am a recent graduate from Michigan State University with a degree in Computer Science and IT Systems Administration. I have previous experience working in IT support for a large retail company, and have also done freelance work to support my own personal technology needs. I am confident that I can help your team provide the best customer service across all of your services.

IT Support Sample 8

Dear _________, I’m attaching my resume in response to your recent IT Support position ad.  I would be an excellent candidate for this position because of my past experience with both hardware and software support. These skills are necessary in order to provide the best service for your clients which is what you want. A major strength is my ability to think quickly on my feet when something goes wrong.  One example of this was when a major computer crash disrupted our entire company’s workflow process by being able to organize all necessary information in one location so that the rest of the team knew where they needed to go next, while also understanding what had gone wrong with the system in order to fix it.  This saved hours of time and

IT Support Sample 9

To: ********@gmail.com

Subject: IT Support Professional Cover Letter Dear *****, I am writing in response to your job posting for a IT Support professional. I have experience with the following skillsets that you are looking for: ­­­­­­Windows, Linux, and Mac OSX Operating Systems; MS Office Suite; Active Directory Management and Configuration; Active Directory Federation Services Administration; VMware ESXi Host Management and Configuration; Vmware Workstation Administration and configuration. I am interested in exploring the opportunity to work with you in the IT support role. Please let me know if I can provide you with any additional information to help this process along. Thank you!

IT Support Sample 10

My name is Kristina and I am very interested in the position of IT Support. I have experience in customer service, data entry, and computer repair. This would be a perfect fit for me as I enjoy helping people find solutions to technical problems. If you would like to learn more about my skills or services please feel free to contact me by phone or email anytime.

IT Support Sample 11

Dear Mr. Logan,

I am writing to express my interest in the IT Support position you advertised online. As a recent graduate, I am looking for an opportunity to gain experience in the IT field and would be honored to work with your company. My skills are broad and varied, ranging from researching technical problems online to providing detailed instructions on how to fix them. The academic knowledge I acquired at XYZ University has helped me develop strong analytical abilities that would be an asset in this position. Additionally, my excellent oral and written communication skills would allow me to work well with both customers and coworkers alike. If you feel that my qualifications meet your expectations for this position please contact me so we can arrange for a meeting or interview at your convenience

IT Support Sample 12

I am proud to be an IT professional with over six years of hands-on experience in Microsoft Server Administration, Sys Admins, Desktop Support and Networking. I have the technical skills and ability to perform any task that may arise in your company. I am ready to be a part of your team!

IT Support Sample 13

I hope you are well. I am a recent graduate with a Bachelor’s degree in Computer Science and a minor in Mathematics from the local university. I have been employed by the IT department of the XYZ company for over five years and have gained significant experience with troubleshooting hardware, software, operating systems, networking equipment, and server administration. In addition to my technical skill set, I have also developed strong interpersonal skills through training courses on customer service and sales techniques. Given these qualifications, I would be very interested in being considered for an entry-level position as an IT Support Specialist at your organization.

IT Support Sample 14

I would like to offer my skills and experience as a candidate for your IT Support position. You can find my resume attached to this document. I have an Associate degree in General Technology and four years of industry experience working with both Windows and Mac platforms, so I am confident I could contribute to your business’s sustainability and growth.

IT Support Sample 15

Dear Mr. Smith,

I am writing to you with regards to the IT support position that was posted on the company website. I am confident that my experience and qualifications will make me an excellent candidate for this position with your organization.

I have over 2 years of experience in the computer field, I obtained my certification as an “A+ Certified Technician” in July 2012 and maintain my A+ certification by recertifying every 3 years. I am also certified as a Microsoft Certified Professional (MCP). My most recent work history includes working at XYZ Computer Services for 1 year, where I was responsible for troubleshooting computers, installing operating systems and software updates, repairing hardware problems and backing up data.

Recruiters and hiring managers receive hundreds of applications for each job opening.

Use the above professionally written IT Support cover letter samples to learn how to write a cover letter that will catch their attention and customize it for your specific situation.

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IT Support Engineer Cover Letter Example

Writing a cover letter to apply for a job as an IT support engineer can seem overwhelming. However, with the right approach, you can craft a letter that makes a positive impression on the hiring manager and increases your chances of getting selected for an interview. This guide will provide you with a step-by-step process for writing a professional cover letter, as well as an example to help you get started.

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IT Support Engineer Cover Letter Sample

Dear [Hiring Manager],

I am writing to apply for the position of IT Support Engineer. I am confident that my experience, qualifications and enthusiasm for technology make me an ideal candidate for this role.

I have five years of experience working in the IT industry, providing technical support for software, hardware and networking solutions. I am experienced with installing, maintaining and troubleshooting systems and networks, as well as providing user support. I have excellent problem- solving and communication skills and am able to work with a variety of users with different levels of technical knowledge.

I am proficient with a wide range of IT systems and software, including Windows and Linux operating systems, Microsoft Office applications and various other programs. I am equally comfortable troubleshooting hardware and software problems, as well as diagnosing and resolving network issues.

I am confident that I would be an excellent addition to your team. I am organized, reliable and able to work quickly and efficiently. I am passionate about technology and enjoy staying up to date with the latest IT trends and developments.

I look forward to discussing my qualifications and experience with you further. Please do not hesitate to contact me if you have any questions.

Sincerely, [Your Name]

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What should a IT Support Engineer cover letter include?

A IT Support Engineer cover letter should serve as an introduction to the candidate’s skills and qualifications for the position. It should demonstrate the applicant’s knowledge and experience in the IT field, and highlight why they are the best candidate for the role.

The cover letter should begin by showcasing the applicant’s knowledge and experience within the field of IT support. This should include any relevant certifications, experience managing complex IT systems, or experience providing technical support to customers.

The cover letter should also demonstrate their commitment to staying current on IT trends, their ability to troubleshoot difficult problems quickly and efficiently, and their attention to detail in document management, software installation, and system maintenance.

In addition to showcasing their technical qualifications, the cover letter should also make clear the applicant’s enthusiasm and interest in the role. This should include any relevant personal or professional experiences that have led to a passion for IT support, as well as a willingness to work in a fast- paced environment.

Finally, the cover letter should end by summarizing why the applicant is the best candidate for the position. This should include any unique skills or experiences the applicant can bring to the role, as well as the applicant’s commitment to providing top- notch customer service.

IT Support Engineer Cover Letter Writing Tips

Writing a cover letter for your IT support engineer role can be daunting, especially if you’re not sure what you should include. To help make the process easier, here are our top tips for writing a strong and effective IT support engineer cover letter:

• Research the company: Before you even start writing the cover letter, take some time to research the company. It’s important to know their values and what they are looking for in a candidate. You can use this information to tailor your cover letter and highlight the skills and experiences that you have that align with the company’s values.
• Summarize your skills: In the body of your cover letter, be sure to provide a brief summary of your IT support engineer skills. Showcase your technical knowledge, communication skills, and problem- solving abilities.
• Illustrate your experience: When it comes to IT support positions, employers want to see that you have the right experience. Be sure to illustrate your experience by providing examples of the work you have done in the past.
• Use the right keywords: Employers often use applicant tracking systems to filter and read resumes and cover letters. To make sure your cover letter is read, use the same keywords and phrases as the job description.
• Focus on the company’s needs: Show the employer that you understand the company’s needs and are the right candidate for the job. Explain why you are the best fit for the role and how you can help the company meet their goals.
• Proofread: Once you’ve written your cover letter, be sure to read it through and check for any spelling and grammar mistakes. It’s important to make sure your cover letter is free of errors so that the employer can take you seriously.

By following these tips, you can create a strong and effective IT support engineer cover letter that will help

Common mistakes to avoid when writing IT Support Engineer Cover letter

The job of an IT Support Engineer is a highly sought after and competitive one. A well- crafted cover letter is the first impression that you make to the potential employer and as such, it is important to make sure that it is strong and error- free. To help you create a winning cover letter for IT Support Engineer position, here are some of the most common mistakes to avoid:

• Not Customizing the Cover Letter: A generic cover letter that you send to each company will not grab the attention of a potential employer. Instead, you should customize the letter to the specific company and the position you are applying for.
• Not Writing a Unique Cover Letter: A cover letter should not be a regurgitation of your resume and should include new information not found anywhere else in your application. Showcase your accomplishments, skills, and qualifications that match the job requirements.
• Not Showing Enthusiasm: A cover letter should demonstrate your enthusiasm and passion for the position. Show the employer that you are genuinely excited and motivated to work for the company.
• Not Proofreading Your Cover Letter: You should always proofread and edit your cover letter for spelling and grammar errors. You should also ask someone else to review the letter to help you identify any potential mistakes.
• Not Including a Call to Action: You should include a call to action in your cover letter such as requesting an interview or asking the employer to contact you. This shows that you are confident in your abilities and eager to start the hiring process.

By avoiding these common mistakes, you can create a strong and effective cover letter that will help you stand out from the competition and get the position you desire.

Key takeaways

Writing an impressive cover letter for IT Support Engineer is an important part of the job application process. A cover letter gives you the opportunity to highlight your relevant skills and experiences and explain why you are an ideal candidate for the role. Here are some key takeaways for writing an impressive IT Support Engineer cover letter:

• Include a brief introduction that explains why you are the right person for the role.
• Focus on the skills and qualifications that make you a great fit for the job.
• Highlight any relevant technical certifications or qualifications that you possess.
• Be specific about the experience you have in IT support engineering.
• Make sure to explain how the skills and experience you have can benefit the company.
• Demonstrate your passion for the job and the industry.
• Showcase any successful projects or initiatives you have worked on.
• Mention any professional, technical, or industry related awards or recognitions you have earned.
• Provide examples of how you have solved problems and resolved customer issues.
• End the letter by thanking the hiring manager for their time and expressing your enthusiasm for the position.

Frequently Asked Questions

1.how do i write a cover letter for an it support engineer job with no experience.

Writing a cover letter for an IT Support Engineer job with no experience can be an intimidating task. It is important to remember that your cover letter should be tailored to the position you are applying for and should focus on the skills and abilities you can bring to the job. Begin your letter by introducing yourself and highlighting your qualifications, such as any certifications, knowledge of specific software, or training you have received. Be sure to mention any relevant volunteer or part- time experience in related fields.

Next, explain why you are the right person for the job by emphasizing your passion for technology and problem- solving skills. Provide concrete examples of how your skills can benefit the company and help you stand out from the competition. Finally, express your appreciation for the hiring manager’s time and consideration and express your eagerness to learn more about the job.

2.How do I write a cover letter for an IT Support Engineer job experience?

When writing a cover letter for an IT Support Engineer job with experience, it is important to focus on the specific qualifications that you can offer the company. Begin by introducing yourself and highlighting your relevant skills and experience. Make sure to emphasize any technical certifications, relevant coursework, or other training that you have completed.

Next, explain why you are the ideal candidate for the job by emphasizing your accomplishments. Include any previous projects or initiatives that you have been involved in and how you were able to positively impact the organization. Finally, end the letter by expressing your appreciation for the hiring manager’s time and consideration and expressing your enthusiasm for the role.

3.How can I highlight my accomplishments in IT Support Engineer cover letter?

When highlighting your accomplishments in an IT Support Engineer cover letter, it is important to focus on the specific strategies and processes that you have implemented.

In addition to this, be sure to check out our cover letter templates , cover letter formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

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IT Support Engineer Cover Letter Example

Refrain from drafting a formulaic cover letter rather than make it interesting in order to grab the attention of the prospective hiring manager. A candidate must summarize his strongest job interest and relevant expertise giving employer reasons to hire him. Your IT Support Engineer Cover Letter must touch base on all your aspects that communicate your job qualifications. The below presented IT Support Engineer Cover Letter Sample is a potential example that meets the company’s requirements and helps you fulfill your career dreams.

An IT Support Engineer is an integral part of the IT department of a company. He is required to handle major hardware, software, and networking issues efficiently. He ensures that the customer issues are resolved promptly.

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What to Include in a IT Support Engineer Cover Letter?

Roles and responsibilities.

Some of the substantial duties of an IT Support Engineer are mentioned below:

• Address the technical issues faced by the end-users promptly .
• Set up and install new networking systems, software, and hardware.
• Update the existing systems on a regular basis.
• Troubleshoot networking, OS, hardware, and software issues.
• Taking backup of the data from time to time.
• Prepare and share weekly reports with the manager.

Education & Skills

It support engineer skills:.

• Outstanding technical knowledge to work on hardware and software.
• Service-oriented in order to deliver the best customer support.
• Excellent communicator to coordinate with the key stakeholders.
• Amazing problem solver to diagnose the hardware and software issues and resolve them promptly.
• Great mentoring skills to guide the new hires.
• Cooperative in nature to provide assistance to coworkers in handling urgent tickets.

IT Support Engineer Educational Requirements:

• Bachelor’s degree in computer engineering, information technology, or a related stream.
• Certification in advanced computer courses from an accredited institute is preferred.
• Prior experience of 1-2 years is a plus.
• Solid knowledge of different operating systems.
• Well acquainted with various applications and software.
• Skilled in coding.

IT Support Engineer Cover Letter Example (Text Version)

Dear Mr./Ms.,

Please accept this job application for the open position of IT Support Engineer with your firm. Being an experienced professional in a similar role, I have a solid record of offering unparalleled IT Support. I also hold a Bachelor’s degree in Information Technology that has well-positioned me to serve as your IT Support Engineer.

Here’s the summary of my role responsibilities for your consideration:

• Address the queries of the end-users regarding the software applications and hardware issues.
• Install and configure new systems and software as per the clients’ requirements.
• Escalate the complex issues to the senior support team.
• Log and prioritize the helpdesk tickets.
• Prepare a weekly report for the manager’s review.
• Modify the networking systems as and when required.
• Perform other duties as instructed by the manager.

My in-depth knowledge of installing and maintaining computer systems, hardware, and software, deadline orientation to timely address and resolve technical tickets, and superior communication to maintain good client relations. I am confident to translate my skills readily to your work environment.

Thank you for reviewing my job qualifications. Please read through my attached resume to get a sneak peek at my education and professional journey. I am hopeful to receive a chance to discuss my job fitness further.

Best Regards, [Your Name]

Indicate your educational qualifications and technical skillset in your cover to make yourself ahead of your competitors. Learn to compose a convincing and compelling resume with the assistance of our job-winning IT Support Engineer Resume Sample .

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Technical Support Engineer Cover Letter Example

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Start your Technical Support Engineer cover letter by addressing the hiring manager by name, if possible. Then, introduce yourself and state the position you're applying for. You should also briefly mention where you saw the job posting. In the first paragraph, highlight your most relevant skills and experiences that make you a strong candidate for the role. For instance, you could say, "As a Technical Support Engineer with X years of experience in providing high-level support in the tech industry, I have developed a strong expertise in network troubleshooting, system administration, and problem-solving." This will immediately grab the reader's attention and make them want to learn more about your qualifications.

The best way for Technical Support Engineers to end a cover letter is by expressing gratitude for the reader's time and consideration, reaffirming their interest in the role, and indicating their eagerness to further discuss their qualifications. For instance, they could say, "Thank you for considering my application. I am very interested in the Technical Support Engineer position and I am confident that my skills and experience make me a strong candidate. I look forward to the opportunity to discuss my application further." This ending is professional, shows enthusiasm for the role, and encourages the next step in the hiring process. It's also important to end with a formal closing such as "Sincerely" or "Best regards," followed by their name.

Technical Support Engineers should include the following elements in their cover letter: 1. Contact Information: At the top of the cover letter, include your full name, address, phone number, and email address. If applicable, also include your LinkedIn profile or professional website. 2. Professional Greeting: Address the hiring manager by name if possible. If not, use a professional greeting such as "Dear Hiring Manager." 3. Introduction: Start by introducing yourself and stating the position you're applying for. Mention how you learned about the job opening. 4. Relevant Skills and Experience: Highlight your technical skills that are relevant to the job description. This could include knowledge of specific software, hardware, systems, or programming languages. Also, discuss your experience in providing technical support, troubleshooting issues, and working with customers or clients. 5. Accomplishments: Include specific examples of your achievements in previous roles. For instance, you might mention a time when you solved a particularly challenging technical issue, improved system performance, or received positive feedback from customers. 6. Understanding of the Company: Show that you've researched the company and understand its mission and values. Explain why you're interested in working there and how you can contribute to its goals. 7. Soft Skills: In addition to your technical skills, highlight your soft skills such as communication, problem-solving, and teamwork. These are crucial for a Technical Support Engineer, who often has to explain complex technical issues in a way that non-technical people can understand. 8. Closing Statement: In your closing paragraph, express your enthusiasm for the role and your interest in an interview. Thank the hiring manager for considering your application. 9. Professional Closing: End with a professional closing such as "Sincerely" or "Best regards," followed by your full name. 10. Postscript: A postscript (P.S.) is optional, but it can be a powerful way to include an additional piece of compelling information that sets you apart from other candidates. Remember, your cover letter

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Technical Support Engineer Cover Letter Examples

Use these Technical Support Engineer cover letter examples to help you write a powerful cover letter that will separate you from the competition.

Technical support engineers provide technical support to customers or clients. They work with customers to identify and solve technical problems.

In order to be a successful technical support engineer, you need to be patient, organized, and have excellent problem-solving skills.

Use these examples to write a cover letter that will help you stand out from the competition.

Formal/Professional Writing Style Example

With a strong background in technical support and engineering, combined with my passion for problem-solving and customer satisfaction, I believe that I am an ideal candidate for the Technical Support Engineer role.

As a graduate in Computer Science from XYZ University, I have developed a solid foundation in programming languages, networking, and hardware troubleshooting while acquiring the ability to quickly adapt to new technologies. Over the past three years, I’ve maintained and improved my skills through practical experience in customer-facing roles, assisting clients in resolving their technical issues with patience and professionalism.

My previous role as a Technical Support Specialist at ABC Company enabled me to hone my communication skills and excel in providing exceptional technical assistance to a wide variety of clients. I successfully reduced the average call resolution time by 15%, resulting in increased customer satisfaction ratings. I also had the opportunity to collaborate on the development of a new knowledge base, which improved resolution efficiency for the entire team.

I am confident that my ability to grasp complex technical concepts and translate them into actionable solutions, combined with my experience in managing and fostering relationships with clients, will make me an invaluable asset to your organization. I am excited about the opportunity to contribute to your team and to continue developing my skills as a Technical Support Engineer.

Thank you for considering my application. I look forward to the opportunity to discuss my suitability for this role in more detail. I am available at your earliest convenience for an interview, and I have attached my resume for your review.

[Your Name]

Entry-Level Writing Style Example

As a recent graduate from the University of Tech with a Bachelor’s degree in Computer Science, I am eager to begin my career in a dynamic organization such as yours. This position is an excellent fit for my technical background and customer service skills, and I am confident that I will contribute effectively to your team.

During my academic career, I have had the opportunity to work on a variety of projects that have nurtured my problem-solving skills and enhanced my understanding of diverse technologies. Furthermore, my coursework in Networking, Operating Systems, and Programming has provided me with a robust knowledge base necessary for this role. I am also well-versed in Windows, Linux, and macOS environments, as well as proficient in programming languages such as Python and Java.

In addition to my technical expertise, I have extensive experience in customer service from my part-time jobs while pursuing my degree. This background has equipped me with the ability to communicate complex information in a clear, concise manner, and to establish rapport with a wide range of clients. I believe my combination of strong technical knowledge and excellent interpersonal skills make me an ideal candidate for the Technical Support Engineer role.

I am eager to learn more about your organization and discuss how I can contribute to your team. Thank you for considering my application. I look forward to the opportunity to further discuss my qualifications in an interview setting.

Networking/Referral Writing Style Example

I was referred to this opportunity by my former colleague, Jane Smith, who has been working as a Network Engineer at your company for the past three years. Our time working together at XYZ Solutions was truly rewarding, and we have continued to stay in touch, with her recently highlighting the positive work culture and growth opportunities at your organization.

I strongly believe that my technical expertise, gained through over five years of experience in troubleshooting and resolving hardware, software, and network issues, makes me a viable candidate for this role. Jane witnessed my diligence, problem-solving skills, and ability to communicate technical information to users of all levels of proficiency during our time working together. She has repeatedly mentioned how she believes that my skills and attitude align well with that of your company.

In my previous role at XYZ Solutions, I played a key part in reducing ticket resolution times by 30%, consistently maintained a 95% customer satisfaction rate, and was awarded the ‘Employee of the Quarter’ twice due to my dedication to providing exceptional customer support.

I am eager to bring my technical support and customer service expertise to your organization and make a meaningful contribution to your team’s success. Thank you for considering my application. I look forward to the opportunity to speak with you further about my suitability for the Technical Support Engineer position.

Enthusiastic/Passionate Writing Style Example

As a lifelong tech aficionado, I have eagerly followed the tremendous growth of your company and have been consistently impressed with the innovative products and exceptional customer support you provide. It would be a dream come true to join your team and contribute to your continued excellence in the tech industry.

During my time at XYZ Technologies, I have gained invaluable experiences and honed the technical and soft skills necessary to excel in the role of Technical Support Engineer. I understand the importance of quickly diagnosing complex issues, delivering effective solutions, and providing outstanding service. The exhilaration I feel when solving a customer’s issue fuels my passion for this career path.

My analytical approach, persistent problem-solving abilities, and dedication to client satisfaction are just a few of the qualities I am eager to bring to your company. Additionally, my excellent communication skills and desire to continually expand my knowledge make me confident in my ability to improve customer experiences.

I firmly believe that your company’s mission and values align perfectly with my passion for helping others while challenging myself in a dynamic and exciting field. The opportunity to contribute to the growth and success of your organization as a Technical Support Engineer is not just a role for me; it is my dream job. I am excited at the prospect of making a meaningful impact within your team!

Thank you for considering my application, and I look forward to the opportunity to further discuss my suitability for this unique and fulfilling position.

Warm regards,

Problem-Solving Writing Style Example

As a dedicated and proactive professional with over three years of experience in technical support and engineering, I am confident that my expertise aligns closely with the challenges faced by your company and that my ability to create practical solutions would add significant value to your team.

In my thorough research of your organization, it came to my attention that your customer support department has recently experienced a high volume of support requests, which may be resulting in extended waiting times and decreased customer satisfaction. My background in providing excellent technical support, as well as my in-depth knowledge of networking principles and troubleshooting techniques, makes me the ideal candidate to help you overcome this challenge.

I understand how frustrating and damaging these issues can be for your customers and your company’s image, and that resolving them quickly and accurately is critical. Throughout my previous roles, I have received accolades for my ability to diagnose complex technical issues swiftly, often exceeding customer expectations and reducing overall support request processing time.

Moreover, my experience with managing multiple support channels and providing clear, step-by-step instructions tailored to individual user needs ensures that I can effectively communicate solutions to customers across a diverse range of technical expertise.

My technical proficiency, combined with my passion for delivering outstanding customer service, would greatly contribute to the growth and continued success of your company. I am eager to leverage my technical skills and experiences to help your company excel in providing top-notch customer support and maintaining a reputation for excellence.

Thank you for considering my application. I look forward to the opportunity to discuss in greater detail how my expertise can effectively address your organization’s challenges and contribute to its continued success.

Storytelling/Narrative Writing Style Example

As a child, I often found myself taking apart gadgets to understand their inner workings, much to my mother’s dismay. This curiosity for technology only grew as I got older, and soon I found myself in college pursuing a degree in computer engineering.

One summer, during a power outage caused by a severe thunderstorm, my neighbor knocked on my door, laptop in hand. She was desperate for help as her computer had crashed while she was working on a crucial presentation due the next day. I welcomed her in, and even in the dim light of the lanterns, my passion for technology shone through. My hands worked meticulously, checking each component and troubleshooting the issue. Time seemed to stand still as I traced the problem to a faulty driver that had caused her system to crash. With a sigh of relief, I successfully booted her laptop, and her presentation was saved. The joy and gratitude on her face reminded me of the impact technology can have on people’s lives, and I knew that a career in technical support was my calling.

With over five years of experience in technical support, I have honed my skills in problem-solving, customer service, and team collaboration. I pride myself on my ability to diagnose and resolve complex technical issues while maintaining a calm and empathetic demeanor. I am confident that my passion for technology, combined with my strong interpersonal skills, would make me a valuable addition to your team.

I am excited about the opportunity to contribute to your company’s mission and support your customers in their time of need. Thank you for considering my application. I look forward to the opportunity to discuss my qualifications further.

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Technical Support Engineer Cover Letter Example (Free Guide)

Create an technical support engineer cover letter that lands you the interview with our free examples and writing tips. use and customize our template and land an interview today..

Do you need help crafting the perfect technical support engineer cover letter? Our guide is here to help. We'll provide you with the tools and knowledge you need to create an effective cover letter that will set you apart from the competition. With our help, you can get the job you want.

We will cover:

• How to write a cover letter, no matter your industry or job title.
• What to put on a cover letter to stand out.
• The top skills employers from every industry want to see.
• How to build a cover letter fast with our professional Cover Letter Builder .
• What a cover letter template is, and why you should use it.

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Technical Support Engineer Cover Letter Sample

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Dear Hiring Manager,

I am writing to apply for the Technical Support Engineer position at ABC Company. With my experience in troubleshooting hardware and software issues, I am confident I would make a great addition to your team.

Currently, I am working as a Technical Support Engineer for XYZ Company. In this role, I provide technical support and troubleshooting for over 1,000 clients. My responsibilities include resolving hardware and software issues, installing and configuring software, and providing customer service. Additionally, I provide training and guidance to junior Technical Support Engineers.

Prior to my current position, I worked as a Technical Support Engineer for ABC Company. There, I managed the repair and maintenance of more than 200 computers. My experience also includes troubleshooting and resolving hardware and software issues for customers. I have a proven track record of providing timely, efficient, and high-quality support to customers.

I possess excellent problem-solving and communication skills. I am confident in my ability to quickly and accurately troubleshoot and resolve technical issues. My knowledge of hardware and software systems allows me to quickly assess customer needs and provide the most effective solutions.

I am excited by the opportunity to join your team as a Technical Support Engineer. I am confident that my skills and experience make me an ideal fit for this position. I look forward to speaking with you about this position and how I can help you meet your goals.

Thank you for your time and consideration.

Sincerely, John Doe

Why Do you Need a Technical Support Engineer Cover Letter?

A Technical Support Engineer cover letter is an important part of your job application as it helps to showcase your skills, qualifications, and experience to potential employers. Here are some reasons why you need one:

• It provides a professional introduction to your credentials and qualifications.
• It highlights your experience and expertise in the field.
• It helps to differentiate you from other applicants.
• It allows you to demonstrate your technical knowledge and proficiency.
• It shows your enthusiasm and commitment to the position.
• It helps to demonstrate your communication and problem-solving skills.

A Few Important Rules To Keep In Mind

• Keep your cover letter brief and to the point. Aim to use no more than three or four short paragraphs.
• Include a professional salutation. Use the hiring manager’s name if you have it. If not, use a generic “Dear Hiring Manager” salutation.
• Focus on the job requirements and your qualifications. Explain how your experience has prepared you to excel in the role.
• Highlight your technical skills. Include specific examples of times you have used technical support tools or resolved complex technical issues.
• Use active language. Verbs like troubleshoot, diagnose, and resolve demonstrate your ability to handle technical tasks.
• End your cover letter with a call to action. Ask for a meeting or suggest a time to call the hiring manager.
• Proofread your cover letter carefully. Make sure there are no spelling or grammar errors.
• Save your cover letter as a PDF. Some word processors have formatting issues when viewed on different computers.

What's The Best Structure For Technical Support Engineer Cover Letters?

After creating an impressive Technical Support Engineer resume , the next step is crafting a compelling cover letter to accompany your job applications. It's essential to remember that your cover letter should maintain a formal tone and follow a recommended structure. But what exactly does this structure entail, and what key elements should be included in a Technical Support Engineer cover letter? Let's explore the guidelines and components that will make your cover letter stand out.

Key Components For Technical Support Engineer Cover Letters:

• Your contact information, including the date of writing
• The recipient's details, such as the company's name and the name of the addressee
• A professional greeting or salutation, like "Dear Mr. Levi,"
• An attention-grabbing opening statement to captivate the reader's interest
• A concise paragraph explaining why you are an excellent fit for the role
• Another paragraph highlighting why the position aligns with your career goals and aspirations
• A closing statement that reinforces your enthusiasm and suitability for the role
• A complimentary closing, such as "Regards" or "Sincerely," followed by your name
• An optional postscript (P.S.) to add a brief, impactful note or mention any additional relevant information.

Cover Letter Header

A header in a cover letter should typically include the following information:

• Your Full Name: Begin with your first and last name, written in a clear and legible format.
• Contact Information: Include your phone number, email address, and optionally, your mailing address. Providing multiple methods of contact ensures that the hiring manager can reach you easily.
• Date: Add the date on which you are writing the cover letter. This helps establish the timeline of your application.

It's important to place the header at the top of the cover letter, aligning it to the left or center of the page. This ensures that the reader can quickly identify your contact details and know when the cover letter was written.

Cover Letter Greeting / Salutation

A greeting in a cover letter should contain the following elements:

• Personalized Salutation: Address the hiring manager or the specific recipient of the cover letter by their name. If the name is not mentioned in the job posting or you are unsure about the recipient's name, it's acceptable to use a general salutation such as "Dear Hiring Manager" or "Dear [Company Name] Recruiting Team."
• Professional Tone: Maintain a formal and respectful tone throughout the greeting. Avoid using overly casual language or informal expressions.
• Correct Spelling and Title: Double-check the spelling of the recipient's name and ensure that you use the appropriate title (e.g., Mr., Ms., Dr., or Professor) if applicable. This shows attention to detail and professionalism.

For example, a suitable greeting could be "Dear Ms. Johnson," or "Dear Hiring Manager," depending on the information available. It's important to tailor the greeting to the specific recipient to create a personalized and professional tone for your cover letter.

Cover Letter Introduction

An introduction for a cover letter should capture the reader's attention and provide a brief overview of your background and interest in the position. Here's how an effective introduction should look:

• Opening Statement: Start with a strong opening sentence that immediately grabs the reader's attention. Consider mentioning your enthusiasm for the job opportunity or any specific aspect of the company or organization that sparked your interest.
• Brief Introduction: Provide a concise introduction of yourself and mention the specific position you are applying for. Include any relevant background information, such as your current role, educational background, or notable achievements that are directly related to the position.
• Connection to the Company: Demonstrate your knowledge of the company or organization and establish a connection between your skills and experiences with their mission, values, or industry. Showcasing your understanding and alignment with their goals helps to emphasize your fit for the role.
• Engaging Hook: Consider including a compelling sentence or two that highlights your unique selling points or key qualifications that make you stand out from other candidates. This can be a specific accomplishment, a relevant skill, or an experience that demonstrates your value as a potential employee.
• Transition to the Body: Conclude the introduction by smoothly transitioning to the main body of the cover letter, where you will provide more detailed information about your qualifications, experiences, and how they align with the requirements of the position.

By following these guidelines, your cover letter introduction will make a strong first impression and set the stage for the rest of your application.

Cover Letter Body

As a Technical Support Engineer, I am highly motivated and skilled in providing the best customer service and technical support. I have a passion for working with cutting-edge technology and helping customers solve their technical problems.

I have a degree in Computer Engineering and a strong background in software development. Additionally, I have experience working with a wide variety of companies, from small start-ups to large corporations. I have a strong understanding of various operating systems, networking protocols, and computer hardware components.

My experience in technical support has taught me to be highly organized, pay close attention to detail, and think on my feet. I am comfortable troubleshooting hardware and software issues and resolving customer inquiries in a timely manner. I also have the ability to explain technical solutions in an easy-to-understand way.

I am eager to join a team that is committed to providing excellent customer service and technical support. I am confident that I can make an immediate and positive contribution to your organization.

Below are some of my key strengths that make me an ideal candidate for the Technical Support Engineer role:

• Technical Knowledge: I have a solid understanding of computer hardware and software components as well as various networking protocols.
• Problem-Solving Skills: I am able to quickly identify and solve complex technical problems.
• Customer Service: I am skilled in providing clear and concise technical solutions to customers.
• Organization: I am organized and detail-oriented, with the ability to prioritize tasks and stay on track.

I am confident that my technical background, customer service skills, and problem-solving ability make me an ideal candidate for the Technical Support Engineer role. I am eager to discuss the position in more detail and look forward to hearing from you.

Complimentary Close

The conclusion and signature of a cover letter provide a final opportunity to leave a positive impression and invite further action. Here's how the conclusion and signature of a cover letter should look:

• Summary of Interest: In the conclusion paragraph, summarize your interest in the position and reiterate your enthusiasm for the opportunity to contribute to the organization or school. Emphasize the value you can bring to the role and briefly mention your key qualifications or unique selling points.
• Appreciation and Gratitude: Express appreciation for the reader's time and consideration in reviewing your application. Thank them for the opportunity to be considered for the position and acknowledge any additional materials or documents you have included, such as references or a portfolio.
• Call to Action: Conclude the cover letter with a clear call to action. Indicate your availability for an interview or express your interest in discussing the opportunity further. Encourage the reader to contact you to schedule a meeting or provide any additional information they may require.
• Complimentary Closing: Choose a professional and appropriate complimentary closing to end your cover letter, such as "Sincerely," "Best Regards," or "Thank you." Ensure the closing reflects the overall tone and formality of the letter.
• Signature: Below the complimentary closing, leave space for your handwritten signature. Sign your name in ink using a legible and professional style. If you are submitting a digital or typed cover letter, you can simply type your full name.
• Typed Name: Beneath your signature, type your full name in a clear and readable font. This allows for easy identification and ensures clarity in case the handwritten signature is not clear.

Common Mistakes to Avoid When Writing a Technical Support Engineer Cover Letter

When crafting a cover letter, it's essential to present yourself in the best possible light to potential employers. However, there are common mistakes that can hinder your chances of making a strong impression. By being aware of these pitfalls and avoiding them, you can ensure that your cover letter effectively highlights your qualifications and stands out from the competition. In this article, we will explore some of the most common mistakes to avoid when writing a cover letter, providing you with valuable insights and practical tips to help you create a compelling and impactful introduction that captures the attention of hiring managers. Whether you're a seasoned professional or just starting your career journey, understanding these mistakes will greatly enhance your chances of success in the job application process. So, let's dive in and discover how to steer clear of these common missteps and create a standout cover letter that gets you noticed by potential employers.

• Failing to tailor the letter to the specific job description.
• Using a generic, overly-formal tone.
• Focusing too much on your own qualifications and not enough on the employer’s needs.
• Submitting a letter with spelling and grammar mistakes.
• Making the letter overly long and redundant.
• Forgetting to include contact information.
• Neglecting to mention relevant skills and experience.
• Including irrelevant personal information.

Key Takeaways For a Technical Support Engineer Cover Letter

• Highlight technical qualifications and certifications.
• Demonstrate excellent customer service and communication skills.
• Detail troubleshooting and problem-solving abilities.
• Describe experience with hardware and software.
• Outline knowledge of network and internet technology.
• Showcase experience with customer-facing roles.
• Mention a commitment to customer satisfaction.
• Emphasize a proactive approach to customer support.

Resume Worded   |  Career Strategy

14 technical support engineer cover letters.

Approved by real hiring managers, these Technical Support Engineer cover letters have been proven to get people hired in 2024. A hiring manager explains why.

Table of contents

• Technical Support Engineer
• Senior Technical Support Engineer
• Customer Support Specialist
• IT Support Technician
• Junior Technical Support Engineer
• Technical Support Specialist
• Alternative introductions for your cover letter
• Technical Support Engineer resume examples

Technical Support Engineer Cover Letter Example

Why this cover letter works in 2024, efficient problem-solving.

This cover letter highlights the applicant's ability to diagnose and resolve complex issues efficiently. Job seekers should emphasize their problem-solving skills, as it is a highly valued trait in the tech industry.

Showing Excitement for the Role

Expressing genuine enthusiasm for the role and the company's products helps show that the applicant is genuinely invested in the position. Job seekers should always try to convey their passion for the industry and role.

Showcase tangible achievements

Here's the thing, we're not just looking for someone who can do the job, we're looking for someone who can make a real impact. Quantifying your achievements, like this candidate did with reducing resolution time by 30%, gives us a clear picture of what you're capable of. It's an effective way of showing us that you're not just talking the talk, you're walking the walk.

Highlight innovative solutions

Leading initiatives like creating a comprehensive knowledge base that improves self-service support shows us that you're not just problem-solving but also innovating. It's about being proactive, not just reactive. It tells us that you're someone who doesn't wait for problems to happen, you anticipate them and come up with creative solutions.

Align your values with the company’s

When you express how your values align with ours, it makes us feel like you ‘get’ us. It shows that you’ve done your homework and you truly understand what we're about. More than that, it tells us that you're not just looking for any job, but a job with us specifically. That's attractive to an employer.

Showcase your problem-solving skills

It's not just about demonstrating your technical ability, it's about how you approach and solve problems. Your approach is unique to you and showing that can highlight your value in a unique way.

Highlight growth and adaptation

Showing your adaptability in the transition from a large corporation to a startup is impressive. It shows that you're not afraid of change and are willing to take the initiative and innovate.

Align with the company's mission

Highlighting how deeply the company's mission resonates with you is powerful. It shows your passion and that you're not just there for the paycheck.

Express your passion

Stating that you're not just looking for a job, but a place where your passion can thrive shows drive and commitment. It's a clear sign that you're invested in your work.

Express enthusiasm and confidence

Expressing strong belief in the fit between you and the role adds a touch of confidence to your application. It shows that you're not just applying to any job, but have found something special that resonates with you.

Show your passion for the company's mission

Sharing a personal connection with the company's goals, like your own experiences with customer support, shows you're not just looking for any job – you care about improving the experience for others.

Highlight your technical support achievements

Detailing specific successes, such as solving a recurring issue, demonstrates your ability to impact positively and showcases your technical proficiency and initiative.

Emphasize your problem-solving skills

Stating your proactive approach and problem-solving capabilities indicates you're a forward-thinker who can handle challenges efficiently, an essential trait for a technical support engineer.

Express eagerness to learn and grow

Showing a genuine interest in mastering new technologies highlights your commitment to personal and professional development, making you a potentially valuable long-term team member.

Convey gratitude and eagerness to contribute

Ending your cover letter by thanking the reader and expressing eagerness to discuss further demonstrates professionalism and a strong interest in the role, leaving a positive final impression.

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Show enthusiasm for the company

Your admiration for our customer service solutions immediately makes me interested in learning more about how you can contribute to our mission.

Demonstrate your technical and communication skills

Explaining how you've simplified complex tech for others proves you have the technical support engineer skills we need for both problem-solving and user education.

Proactive problem-solving shines

Sharing examples of your proactive initiatives, like creating video tutorials, tells me you're not just reactive but actively seek ways to improve customer support.

Your passion for using technology to transform businesses aligns perfectly with our goals, suggesting a good fit with our company culture.

Eagerness to contribute to success

Expressing your desire to discuss how you can help us succeed demonstrates serious interest and initiative, traits we value highly.

Show your direct experience with the product

When you talk about using the company's product, it shows you know what the job involves. This makes me think you can start helping customers right away.

Detail your technical support achievements

Listing specific achievements, like reducing response times, tells me exactly what you can do. It's important to see how you solve problems and improve things.

Highlight your confidence in your skills

Saying you're confident in your abilities makes me more confident in you too. It's good to see you believe you can make a big difference in our team.

Express excitement about the company's industry position

Your excitement about where we stand in the industry makes me interested in you. It's great when a candidate cares about not just the job, but also about where we're headed.

Close with a strong call to action

Asking to discuss how your skills align with our goals makes me want to reply. It's a good way to end your letter, pushing for the next step.

Senior Technical Support Engineer Cover Letter Example

Provide leadership evidence.

Telling us about your leadership experiences is good, but showcasing how you've led your team to significant improvements, like reducing downtime and ramping up customer satisfaction scores, is better. It shows us that you lead with purpose and can motivate your team towards reaching tangible targets.

Spotlight efficiency improvements

When you tell us about implementing a new system that increased your team's efficiency, it makes us think, 'Hmm... this candidate could help us do things better, faster, and cheaper'. It shows us that you have an eye for optimization and that you're always looking for ways to improve processes.

Demonstrate readiness for bigger responsibilities

By stating your readiness to influence the customer experience on a larger platform, you are showing ambition. It gives us the impression that you're someone who's not afraid of challenges and is ready to step up. It signals that you're prepared to grow with us and handle the responsibilities that come with the role.

Demonstrate how you create value

By mentioning how you crafted experiences, not just solved technical issues, you show you're thinking about the bigger picture. This adds depth to your technical capabilities and shows you understand the larger impact of your work.

Showcase innovative thinking

Showing that you went above and beyond to anticipate and resolve potential issues before they became problems is a great way to demonstrate innovative thinking. It shows you're proactive, not just reactive, which is a valuable trait in any role.

Highlight leadership and strategic thinking

Moving into a leadership role and handling explosive growth shows you can handle pressure and strategize effectively. It also shows you're capable of thinking at a higher level and can handle the challenges of a senior role.

Connect your skills to their mission

By stating how your skills can contribute to Microsoft's mission, you're aligning your professional goals with the company's. This shows you're looking for a purposeful role and not just a paycheck.

Express alignment with career aspirations

Expressing how the role aligns with your career aspirations and passion for technology shows an emotional investment in the role. It gives an impression of long-term commitment and dedication.

Customer Support Specialist Cover Letter Example

Share a memorable first experience.

Talking about your initial encounter with the company’s product in a positive light can instantly make your application memorable and shows a genuine interest in the company.

Demonstrate your customer support expertise

Describing your role in resolving a significant technical issue not only highlights your technical skills but also your leadership and calm under pressure, crucial traits for a customer support specialist.

Show enthusiasm for the company's vision

Expressing excitement about contributing to the company's goals indicates you've researched and align with their vision, suggesting a good cultural fit.

Connect your skills to the company's needs

Illustrating how your background can aid in achieving the company's objectives shows you've thought critically about your potential role and impact within the company.

Express your desire to make a positive impact

Concluding with a statement of your eagerness to contribute to the company's mission of customer success underscores your commitment and fits the role of a customer support specialist.

Share your admiration for the company

Telling us you admire our work makes your application stand out. It shows you're not just looking for any job, but you're interested in what we do specifically.

Explain your understanding of customer challenges

When you talk about understanding customer challenges, it shows you're patient and thoughtful. This is exactly what we need in someone who will be helping our customers.

Show enthusiasm for the role

Your excitement about the job makes me excited about you as a candidate. It's good to know you're already thinking about how you can help us.

Demonstrate your ability to simplify technical terms

Being able to make complex things simple is a key skill. Your ability to do this is very valuable to us, as it's crucial for helping our customers.

End with a polite thank you and call to action

Thanking us for our time and asking to discuss your application further is polite and proactive. It leaves a good last impression, making me more likely to respond.

IT Support Technician Cover Letter Example

Show your passion for the industry.

Telling me about your interest in how technology changes businesses makes me believe you'll be invested in our work, not just doing a job.

Highlight your problem-solving skills

Describing your success in tackling technical issues shows you're not just a thinker but a doer who can handle real-world problems.

Express excitement for specific opportunities

When you mention eagerness to work with our e-commerce platform, it tells me you've done your homework and are genuinely interested in what we do.

Confidence in your ability to contribute

Asserting your belief in your capacity to keep our systems efficient makes me more confident in your potential impact on our team.

Openness to discuss your fit for the role

Your invitation to talk more about how you match our needs suggests you're ready to engage further, indicating strong interest in the position.

Show your personal connection to the it support role

Talking about how you use a company's product in your personal life is a good way to show you understand and value their work. This personal touch can make your cover letter more memorable.

Highlight your technical problem-solving skills

When you mention specific technical issues you've solved, it proves you have the skills needed for an IT support technician role. This detail helps me see you're ready for the job's challenges.

Stress the importance of teamwork in technology support

Emphasizing your ability to work well with others shows you're not just technically skilled but also a team player. In IT support, working together often leads to the best solutions.

Connect your values with the company’s mission

When you talk about how a company’s goals match your own, it tells me you’re likely to be a dedicated and motivated employee. This shows me you're not just looking for any job, but the right fit.

Close with a forward-looking statement

Ending your cover letter by expressing eagerness to discuss how you can contribute shows confidence and initiative. It also makes a smooth transition to the next step in the hiring process.

Junior Technical Support Engineer Cover Letter Example

Show your dedication to the field.

Expressing a strong interest in the company's mission shows you're not just looking for any job but are passionate about what they do. This makes you more appealing as a candidate.

Explaining how you approach and solve complex issues demonstrates your analytical abilities and patience, key traits for a junior technical support engineer.

Connect your skills to the company's goals

Mentioning how your personal qualities align with the company's objectives indicates you've thought about how you can contribute to their success, making your application more compelling.

End with a polite call to action

Closing your letter by expressing interest in further discussing how you can meet the company's needs is a polite way to signal your eagerness about the opportunity.

Technical Support Specialist Cover Letter Example

Demonstrate your impact on past roles.

Sharing your achievements and the passion that drives you to excel in customer support positions you as a candidate who will add value and not just fill a role.

Emphasize your listening and diagnostic skills

Stressing your ability to understand and efficiently resolve customer issues shows you have the technical and interpersonal skills necessary for the role of a technical support specialist.

Show enthusiasm for the company culture

Expressing excitement about the company's environment and products suggests you're a good fit for the team and will integrate well, enhancing your appeal as a potential hire.

Invite further discussion

Ending your letter by suggesting a conversation about your fit for the role demonstrates proactivity and a genuine interest in contributing to the company's success.

Use a professional closing

A formal sign-off respects the recipient's time and positions you as a courteous and respectful candidate.

Alternative Introductions

If you're struggling to start your cover letter, here are 6 different variations that have worked for others, along with why they worked. Use them as inspiration for your introductory paragraph.

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Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

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IT Support Officer Cover Letter Samples & Examples That Worked in 2024

Getting that dream job starts with a compelling IT support officer cover letter that reels in hiring managers right from the start. 

But how do you strike the balance between professional and personable? Fear not, we've got the nitty-gritty on how to transform your cover letter from an average document to a game-changer.

Read on and learn all about:

• IT support officer cover letter format
• The perfect cover letter header
• An effective IT support officer cover letter headline
• A personalized greeting on a cover letter
• A compelling IT support officer cover letter introduction
• Presenting skills & accomplishments in an IT support officer cover letter
• A strong IT support officer cover letter conclusion
• Cover letter mistakes to avoid
• Average salary and job outlook for IT support officers

1. How to format your IT support officer cover letter

Your IT support officer cover letter should be like a well-annotated code: clear, logically structured , and easy to understand. Here's how to get the formatting just right:

• Length: Just like with coding, brevity can be key. Keep your cover letter to one page, ensuring it's concise yet comprehensive.
• Alignment: Making sure all your text aligns to the left grants your cover letter a clean, professional appearance.
• Margins: Adopt one-inch margins on every side. This makes your cover letter appear neat and well-organized.
• Font: Opt for a professional, legible font such as Arial, Times New Roman, or Calibri. A font size between 10 and 12 points will hit that readability sweet spot.
• Sections: A well-put-together cover letter will typically have three segments: an introduction, the main body, and a closing. Think of these sections like the elements of a program — each fulfilling a specific function.
• Avoid dense text blocks: Maintain short, manageable paragraphs. Utilize bullet points where fitting to break down information.

If you shape your IT support officer cover letter correctly, the document will navigate the reader through your skill set smoothly, persuading the potential employer that you're the perfect candidate for the role.

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2. how to create a header for your it support officer cover letter.

The header of your IT support officer cover letter can be seen as the metadata of your document. It's the first thing a hiring manager sees and sets the professional tone for the rest of the letter. So, what should it contain and how should you format it?

The correct header should contain the following details presented in a neat and professional manner:

• Your full name
• Your professional title (if applicable)
• Your contact information: address, phone number, email, LinkedIn profile (optional)
• The date of writing
• The recipient's full name, their professional title (if you know it), the company name, and the company address

Let's look at an incorrect and correct example of a header for an IT support officer cover letter.

Incorrect IT support officer’s cover letter header example

James Smith IT Support Officer Boston [email protected] April 20, 2022

To Whom It May Concern

Why is this example incorrect? In this example, the address is incomplete without including the street, state and ZIP code. Moreover, the email address appears to be unprofessional. And finally, “To Whom It May Concern” is widely considered as a last resort. It's always best to make every effort to find the hiring manager's name for a personalized touch.

Correct IT support officer header example

James Smith IT Support Officer 123 Main Street Boston, MA 01234 (123) 456-7890 [email protected] April 20, 2022

To: Ms. Jane Doe Hiring Manager Tech Done 123 Lane, Chicago, IL

In the correct example, full names are used and each piece of information is clearly separated and presented. A correct date is included and the recipient’s name, title, company name, and address are also given. This example gives the reader a professional first impression, signaling that the rest of the letter will also be well-crafted.

Simply put, a well-structured header can set your IT support officer cover letter up for success from the get-go.

3. How to craft a proper headline for your IT support officer cover letter

As crucial as a strong hook in a well-designed program, the headline of your IT support officer cover letter serves as the pivotal point in capturing the attention of the hiring manager . A well-crafted headline can set the stage for the unique value proposition you bring to the table.

The headline should encompass your primary value as an IT support officer — your unique selling point, if you will. It's about conveying your key strength, special expertise, or standout achievement relevant to the role in a compelling way.

Here's how you can craft an irresistible headline:

• Be specific: State your professional designation and how you’re suited for the role. Generic headlines are less likely to grab attention. 
• Use relevant keywords: Include keywords from the job ad to show that your skills align perfectly with what they're looking for.
• Keep it brief: A long-winded headline may actually deter the reader. Aim for a concise yet impactful sentence.

Incorrect IT support officer example

Skilled IT Guy Ready for a Challenge

Why is this example incorrect? While this headline sounds fun and easygoing, it’s hardly appropriate for a formal job application. It lacks details about the candidate's abilities or past work, and the term "IT Guy" is too casual even for a skilled IT guy. Focus on a more professional tone and provide specifics about the role you're applying for.

Correct IT support officer example

Experienced IT Support Officer Specializing in Network Troubleshooting with a Proven Track Record in Reducing System Downtime

Why is this example correct? This headline is specific, conveys expertise, and shares a measurable accomplishment. It positions the candidate as a reliable, result-oriented professional, which would compel a hiring manager to keep reading.

Remember, the headline is like the first line of code in your program — crucial for a killer first impression. If it's engaging and compelling, it sets the tone for the rest of the cover letter. By demonstrating your capability and relevance from the get-go, you're already off to a strong start.

4. How to write a personalized greeting on a cover letter

A personalized greeting can be your secret weapon in catching a hiring manager's attention. It shows that you've invested time in research, displaying a serious interest in joining their organization. 

Customizing your greeting helps to establish a human connection from the outset, taking your application from “one of many” to “a cut above the rest”.

Addressing the hiring manager by their name is more engaging and personal than generic greetings. However, always ensure you honor professional boundaries in your choice of greeting. Here are a few examples:

• If you know the hiring manager's name: "Dear Mr. Peterson," or "Dear Ms. Peterson,"
• If the hiring manager holds a specific title: "Dear Dr. Peterson," 
• If the gender of the recipient is unknown: "Dear Alex Peterson,"

What if you can't find the person's name despite your best research efforts? Consider a more department-focused greeting, such as "Dear IT Department Hiring Team," which is certainly more inviting than the detached "To whom it may concern."

Here are examples of personalized greetings for your cover letter

• Dear Mr. Peterson,
• Dear Dr. Peterson,
• Dear Alex Peterson,

Remember, your greeting is your first opportunity to make a positive impression . Start strong! Drawing the reader in from your first line can set the tone for the rest of your IT support officer cover letter.

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5. How to craft a strong IT support officer cover letter introduction

Just like a compelling software demo catches interest from the get-go, the introduction of your IT support officer cover letter should quickly captivate the reader's attention. Here's what it should entail:

• A brief snapshot of your professional and academic history
• A compelling reason why you're applying for this IT support officer position
• A mention of a mutual acquaintance, if relevant

Now, let's look at two examples of compelling introductions, one for an experienced IT support officer, and one for a fresh graduate.

Experienced IT support officer’s cover letter introduction

Dear Mr. Thompson,

As an IT Support Officer with more than seven years of experience specializing in network optimization and system troubleshooting at Tech Solutions, I've continuously improved uptime and system performances for our clients. Having worked on projects similar to those you described in your job post, I'm excited about the prospect of bringing my proven skills in systems management and customer support to XYZ Corporation.

Why is this example strong? The candidate quickly highlights their applicable experience and specialized skills, and expresses enthusiasm for the role. They also connect their experience to the job ad, showing the hiring manager that they've done their research.

Fresh graduate’s cover letter introduction

Dear Ms. Johnson,

As a newly minted IT graduate from ABC University with a recognized excellence in problem-solving projects, I'm eager to apply my academic knowledge into practice. Your IT Support Officer role caught my eye, as I'm particularly interested in how XYZ Corporation uses tech innovation to drive growth. In fact, I wrote my senior thesis, under the supervision of Professor Dean, a mutual connection of ours, on a similar subject.

Why is this example strong? This introduction expertly showcases educational achievements in lieu of professional experience, while connecting it to the role they're applying for. Plus, name-dropping a mutual acquaintance adds a personal touch. 

A compelling introduction creates a solid platform to highlight your skills and qualifications throughout the rest of your IT support officer cover letter.

6. How to present skills & accomplishments in an IT support officer cover letter

The body of your IT support officer cover letter is the main stage — it’s your opportunity to showcase your specific skills and achievements. Think of it as the core code of a program: organized, informative, and intricate.

Break down the body of the letter into two or three concise paragraphs. Each paragraph should have its own purpose and steadily build your narrative:

• Address the key skills and qualifications mentioned in the job posting, backing them up with your tangible experiences or achievements.
• Show how your unique attributes and skill set would bring value to the company .
• Use action verbs and quantify results where possible.
• Include relevant certifications or training , software proficiency, and any other technical skills.
• Showcase soft skills , like communication or problem-solving, in a context relevant to IT support.

If you lack professional experience , emphasize your educational achievements, internships, or relevant coursework. Share situations where you've demonstrated required skills .

Now, let's put these tips into practice with examples:

Experienced IT support officer’s cover letter body paragraphs example

In my current role as an IT Support Officer at Tech Solutions, I successfully capitalized on my extensive knowledge of Windows Server environments, resulting in a staggering decrease in network-related issues by 20% within the first quarter alone. 

Among my notable projects was managing an upgrade of over 200 user workstations to Windows 10, a move that increased system efficiency by an impressive 50%. My range of responsibilities also extended to leading problem resolution for hardware, software, and networking issues, which significantly contributed to achieving up to 95% in customer satisfaction ratings. 

Beyond technical expertise, I have always viewed mentorship as pivotal; I consistently provided guidance to junior staff, thereby nurturing a cooperative team environment and a commitment to continuous learning.

Remember, when expanding your paragraphs, ensure every sentence adds value and directly relates to the IT support officer role. Avoid repetition and remember to highlight what you bring to the table.

Fresh graduate’s cover letter body paragraphs example

In my final year at ABC University, I took the opportunity to put my academic skills into practical use during an IT Support Internship at Local Business Co. Here, I was integral in managing and troubleshooting the company's Microsoft server and desktop environments, gaining valuable hands-on experience in the process. 

Notably, I spearheaded a project involving a small team, focusing on the optimization of the company’s data backup procedures. Our collective efforts led to improving the reliability of data backups by 30%. 

In addition to this real-world experience, I expanded my knowledge scope by completing an advanced network security course, subsequently earning a certification in cybersecurity.

This fresh graduate example focuses on the transferable skills and knowledge from university and internships, making it relevant even without direct job experience. Remember, quality wins over quantity when it comes to showcasing your skills and accomplishments in your IT support officer cover letter.

7. How to write an effective cover letter conclusion

Just as the final lines of a program confirm its successful execution, the conclusion of your IT support officer cover letter reaffirms your interest and leaves a lasting impression. It's the final opportunity to communicate your enthusiasm for the role, showcase your value, and prompt action from the hiring manager.

A persuasive cover letter conclusion should:

• Reiterate your interest in the role and the company
• Provide details on how and when you can best be contacted 
• Suggest the next step (when you will follow up)
• Include a courteous thank-you to the reader for their time and consideration
• End with a formal sign-off

Here's an example of a strong cover letter conclusion

Given my proven record in system troubleshooting and dedication to the highest levels of IT support, I am confident I would be an asset to your team at XYZ Corporation. I look forward to the possibility of discussing this exciting opportunity with you. Please feel free to contact me at your earliest convenience at (123) 456-7890 or via email at [email protected]. I plan to follow up on my application next week and hope to hear from you soon. Thank you for considering my application.

This conclusion example is persuasive as it articulates the candidate's confidence, invites further conversation, provides clear next steps, and ends on a respectful note. Crafting an effective conclusion to your IT support officer cover letter is your final sell and can be the difference that lands you the job interview.

8. How to avoid common mistakes in your IT support officer cover letter

Even the most seasoned tech professionals can make errors when writing their job application materials. Let's look at common mistakes often seen in IT support officer cover letters and how to avoid them:

• Using a generic, one-size-fits-all cover letter: Each job application should have a uniquely tailored cover letter that addresses the specific requirements and nuances of the role. To avoid this mistake, always ensure you customize your content for each job application. Use the job description as a guideline to highlight your specific skills and experiences that directly relate to the position.
• Getting too technical: As an IT professional, it’s easy to delve deep into technical terminologies. Remember, the person reading your cover letter might not be as tech-savvy as you are. Balance your technical proficiency with clear, understandable language. 
• Neglecting to proofread: Grammatical errors and typos can undermine your professionalism and attention to detail — traits that are highly valued in the IT world. Always double-check your work or consider having a trusted friend or mentor review your cover letter.
• Being overly lengthy: It's important to be brief but powerful. Aim to keep your letter to one page. 
• Focusing only on yourself: While it's essential to mention your qualifications, remember to also highlight how you can benefit the company. Strike a balance between showcasing your skills and expressing how you can contribute to the team and organization.

By steering well clear of these common pitfalls, you're on your way to creating an engaging and effective IT support officer cover letter that stands a real chance of getting noticed.

Check also our IT support officer resume sample , or turn your polished LinkedIn profile into a resume with just one click.

9. Average salary and outlook for IT support officers

Securing a position as an IT support officer not only promises a fulfilling career but also considerable financial rewards. According to recent data from the Bureau of Labor Statistics , the median annual salary for IT support officers was $59,660 in May 2022. 

While this indicates a robust income, remember that actual earnings can vary depending on factors like level of experience, location, and size of the employer. 

In terms of job growth and opportunities, the field of IT support shows a promising future. The overall employment of IT support officers is forecasted to grow by 5% from 2022 to 2032. This growth is faster than the average growth projected for all occupations, reflecting the critical role of IT support in operating successful organizations.

Indeed, job opportunities are plentiful in this field. Approximately 66,500 openings for IT support officers are projected each year, on average, over the span of this decade. This once again underscores the promising employment landscape for workers pursuing a career as IT support officers.

IT Support Officer Cover Letter FAQ

If you can't find the hiring manager’s name after reasonable efforts, it's acceptable to use a more department-focused greeting like, "Dear IT Department Hiring Team." Avoid using generic greetings like "To Whom It May Concern" as it can make your letter appear impersonal.

While it's essential to make sure details from your resume align with your cover letter, avoid merely duplicating the same information. The cover letter should provide context and personal insights that your bullet-pointed resume may not fully convey.

If you have significant gaps in your employment history , your cover letter is a good place to briefly address them. Explain the gap in positive terms, focusing on what you learned or achieved during this time. For example, you may have gained new IT skills through independent study or freelance work.

While it is a professional document, your cover letter doesn't need to be overly formal. Adopt a conversational, yet professional, tone that reflects your personality. This will not only make your writing more engaging but show the reader a bit about who you are as an individual.

It's rare for a candidate to meet all job criteria perfectly. If you lack a few minor qualifications but still believe you're a good fit for the role, use your cover letter to highlight your most relevant strengths and experiences. Show enthusiasm and a willingness to learn and grow in those areas where you might be lacking.

Julia Gergelova

Julia is a professional writer, translator and graphic designer. She holds degrees in translation and interpretation, and has international work experience from a number of different countries in Europe as well as China and Panama. Julia formerly taught academic writing and as a graphic designer contributed to outlets such as  The Business of Business . She has a passion for lifelong learning and good coffee.

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Professional Software Support Engineer Cover Letter Examples for 2024

Your software support engineer cover letter must demonstrate your problem-solving skills. Clearly articulate how you've successfully tackled challenging technical issues in the past. Additionally, emphasize your strong communication skills in your cover letter. Showcase specific instances where you have effectively coordinated with teams or guided customers through complex software solutions.

Cover Letter Guide

Software Support Engineer Cover Letter Sample

Cover Letter Format

Cover Letter Salutation

Cover Letter Introduction

Cover Letter Body

Cover Letter Closing

No Experience Software Support Engineer Cover Letter

Key Takeaways

Embarking on the journey for a new role, you've diligently sent out resumes only to realize a standout software support engineer cover letter is also expected. Yours should highlight not just any achievement, but the pinnacle of your career in a storytelling fashion. Balancing formality with originality, it's crucial to dodge clichés and deliver your professional narrative in under a page. Let's dive into crafting a cover letter that shines as brightly as your biggest triumph.

• Write a software support engineer cover letter that helps you stand out (and get the job);
• Understand how to start and end your software support engineer cover letter with the appropriate greeting;
• What to include in the body of your software support engineer cover letter to put your best foot forward;
• Your most important achievements - how to present them as part of your software support engineer cover letter.

And if you want to make your life even easier, simply drag and drop your software support engineer resume into Enhancv's AI cover letter generator, and it will write your cover letter for you in just a few moments.

If the software support engineer isn't exactly the one you're looking for we have a plethora of cover letter examples for jobs like this one:

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Software Support Engineer cover letter example

Andrew Green

Austin, Texas

+1-(234)-555-1234

[email protected]

• Highlighting tangible outcomes from past experience (e.g., "a 35% improvement in efficiency metrics") demonstrates quantifiable achievements, which are persuasive to hiring managers.
• Emphasizing leadership in past projects (e.g., "lead a team towards achieving and surpassing set objectives") showcases the candidate's ability to manage and direct a team, an essential skill for a role that may include supervisory responsibilities.
• Mentioning a synergy between the candidate’s values and the company’s vision ("find the alignment of my experience with your vision and objectives quite remarkable") can suggest a strong cultural fit and personal investment in the company’s goals.
• Expressing enthusiasm to contribute to the company's future projects (e.g., "The opportunity to contribute to your company's success…is compelling") indicates a forward-thinking and proactive attitude, which is attractive to employers looking for dynamic and motivated individuals.

What should your software support engineer cover letter look like - formatting and organizing your information

Have you ever wondered what are the must-have sections you need to include in your software support engineer cover letter? Our builder sets those up for you with:

• Header - dedicated to your contact information, the role you're applying for, and the date (don't forget to include your name);
• Greeting and opening paragraph - to create a personalized and memorable experience for recruiters;
• Body paragraph - emphasizing your skill set and knowledge that aligns with the role and helps you to stand out;
• Closing paragraph - leaving a great impression and ending with an optional signature.

Use a cover letter template to discover the best formatting for your software support engineer cover letter: that is single-spaced paragraphs and wrapping your content in a one-inch margin.

Ensure that both your resume and software support engineer cover letter are in the same font . Stand apart from the crowd by using modern, yet simple fonts, like Chivo and Rubik, instead of the overused Arial and Times New Roman.

Did you know that the Applicant Tracker System (or ATS) won't be assessing your software support engineer cover letter? Instead, submit your profile in PDF to recruiters to keep the same formatting and the design intact.

The top sections on a software support engineer cover letter

• Header: Include your contact information and the date to ensure the recruiter can easily reach you and knows when you've applied.
• Greeting: Address the cover letter to the specific recruiter or hiring manager by name to personalize your application and show attention to detail.
• Introduction: Start with a strong opening that highlights your enthusiasm for the software support role and provides a brief overview of your relevant experience and technical skills.
• Body: Elaborate on your technical troubleshooting capabilities, customer service experience, and any particular achievements or certifications that demonstrate your expertise and readiness for the support engineer position.
• Closing: End with a confident and polite call to action, expressing your eagerness to discuss how you can contribute to the company’s success and thanking the reader for considering your application.

Key qualities recruiters search for in a candidate’s cover letter

Proficiency in relevant programming languages and technologies: Recruiters look for strong technical skills that align with the software they support, such as knowledge of SQL, Java, or C#, to ensure that the engineer can understand and troubleshoot the software issues effectively.

Excellent problem-solving skills: Recruiters value candidates who can methodically and efficiently resolve complex software issues, minimizing downtime for clients.

Strong communication skills: Software support engineers often need to explain technical concepts in layman's terms to customers or internal team members, making clear communication a critical trait.

Demonstrated customer service experience: Having a background in providing customer support is essential, as this role involves interacting with users who may be frustrated or have little technical knowledge.

Experience with support ticketing systems: Recruiters seek individuals familiar with tools such as Zendesk or JIRA, as these are common platforms for managing support queries and documenting solutions.

Adaptability and ongoing learning: The technology sector evolves rapidly, so showing a continuous learning mindset and the ability to adapt to new software or support methodologies is highly valued.

The software support engineer cover letter salutation: how to address hiring managers

After covering the format of your software support engineer cover letter, let's look at the salutation.

Back in the day, the cordial "To whom it may concern" or "Dear Sir/Madam", might have worked out fine.

But, nowadays, your cover letter should approach hiring managers on a more personal basis.

So, what to do about your cover letter salutation ?

If you've messaged the recruiters and are on a first name basis or a more formal one, use the hiring manager's name in the greeting (e.g. "Dear Sophie," "Dear Ms. Givens", or "Dear Mr. Everett,").

Always aim to make the effort to find out the name of the hiring manager, who'd be assessing your application. Search on LinkedIn, double-check the advert on the corporate website, or message the brand on social media to find out more about the role.

If you can't find the hiring manager's name (and still want to sound professional), use "Dear HR Team,", "Dear Hiring Manager,", or the likes.

List of salutations you can use

• Dear Hiring Manager,
• Dear [Company Name] Recruitment Team,
• Dear [Department] Team,
• Good Day [Company Name] Hiring Committee,
• Respected Human Resources Manager,
• Attention: [Specific Hiring Manager's Name],

Your software support engineer cover letter introduction and the value you bring

Moving on from the "Dear Recruiter" to your professional introduction .

Use those first two sentences of your software support engineer cover letter to present the biggest asset you'd bring to the organization.

Don't go into too much detail about your achievement or the skill set, but instead - go straight for the win.

That is - what is your value as a professional?

Would you be able to build stronger, professional relationships in any type of communication? Or, potentially, integrate seamlessly into the team?

Choosing your best achievement for the middle or body of your software support engineer cover letter

Now that you have the recruiters' attention, it's time to write the chunkiest bit of your software support engineer cover letter .

The body consists of three to six paragraphs that focus on one of your achievements.

Use your past success to tell a story of how you obtained your most job-crucial skills and know-how (make sure to back these up with tangible metrics).

Another excellent idea for your software support engineer cover letter's middle paragraphs is to shine a light on your unique professional value.

Write consistently and make sure to present information that is relevant to the role.

Finishing off your software support engineer cover letter with what matters most

So far, you've done a fantastic job in tailoring your software support engineer cover letter for the role and recruiter.

Your final opportunity to make a good impression is your closing paragraph.

And, no, a "Sincerely yours" just won't do, as it sounds too vague and impersonal.

End your software support engineer cover letter with the future in mind.

So, if you get this opportunity, what do you plan to achieve? Be as specific, as possible, of what value you'd bring to the organization.

You could also thank recruiters for their interest in your profile and prompt for follow-up actions (and organizing your first interview).

The zero experience software support engineer cover letter: shifting the focus to your unique value

Don't worry if you have no conventional professional experience . Within your whole experience, there's plenty more you can write about in your software support engineer cover letter.

Take, for example, your biggest achievement or award - dedicate your cover letter body to describe it and the job-relevant skills you've learned.

Your professional ambitions could also take center stage. Describe what you plan on achieving in the next five to ten years and the efforts you're making towards your dreams.

Key takeaways

Winning recruiters over shouldn't be difficult if you use your software support engineer cover letter to tell a story that:

• Is personalized by greeting your readers and focusing on key job skills greets;
• Isn't spread all over the place, but instead focuses on one key achievement and selling your value as a professional;
• Introduces your enthusiasm for the role, passion for the job, or creativity in communication;
• Is also visually appealing - meeting the best HR practices;
• Ends with a nod to the future and how you envision your growth, as part of the company.

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• Content tailored to the job posting you're applying for
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