personal presentation requirements for a flight attendant

personal presentation requirements for a flight attendant

• What is Cabin Crew Course

A cabin crew course is a comprehensive training program designed to prepare individuals for careers as flight attendants or cabin crew members in the airline industry. These courses provide aspiring cabin crew members with the knowledge, skills, and abilities necessary to ensure the safety, comfort, and satisfaction of airline passengers during their flights. In this detailed explanation, we will delve into various aspects of cabin crew courses , including their objectives, curriculum, training methods, and career prospects.

1. Course Objectives:

The primary objectives of a cabin crew course are as follows:

• Safety: Ensure the safety of passengers and crew members by understanding and implementing safety procedures, emergency protocols, and first aid techniques.
• Service Excellence: Provide exceptional customer service, including serving meals and beverages, assisting passengers with their needs, and maintaining a positive and professional demeanor.
• Cultural Competence: Develop cultural sensitivity and interpersonal skills to interact effectively with passengers from diverse backgrounds.
• Communication: Master effective communication skills, including language proficiency and clear communication during emergencies.
• Teamwork: Work cohesively as part of a cabin crew team to handle various situations that may arise during flights.
• Regulatory Compliance: Understand and adhere to aviation regulations and guidelines set by relevant authorities, such as the Federal Aviation Administration (FAA) in the United States or the European Union Aviation Safety Agency (EASA).

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2. Curriculum:

Cabin crew courses typically cover a wide range of topics to equip students with the necessary skills and knowledge for their roles. Here are some key components of a typical cabin crew course:

a. Safety and Emergency Procedures:

• Firefighting techniques
• Evacuation procedures
• Handling medical emergencies
• Use of safety equipment such as life vests and oxygen masks

b. Customer Service:

• In-flight service procedures
• Conflict resolution
• Dealing with difficult passengers
• Cultural awareness and diversity training

c. Communication Skills:

• Effective communication with passengers and crew
• Multilingual abilities, if applicable
• Announcements and public speaking

d. Aviation Regulations:

• Understanding aviation laws and regulations
• Security procedures and protocols
• Airport and aircraft security

e. First Aid and CPR:

• Basic first aid
• Cardio-pulmonary resuscitation (CPR)
• Handling common in-flight medical issues

f. Aircraft Familiarization:

• Different aircraft types
• Cabin layout and equipment
• Aircraft systems and controls

g. Service Etiquette:

• Table service and meal presentation
• Beverage service and handling dietary restrictions
• Handling special requests and VIP passengers

h. Teamwork and Crew Resource Management:

• Working as a team with other crew members
• Problem-solving and decision-making skills
• Effective communication within the cabin crew team

i. Grooming and Appearance:

• Personal grooming and hygiene standards
• Uniform care and presentation

3. Training Methods:

Cabin crew courses typically use a combination of training methods to ensure that students are well-prepared for their roles. These methods may include:

a. Classroom Instruction: Instructors provide theoretical knowledge through lectures, presentations, and discussions. Topics such as aviation regulations, safety procedures, and customer service techniques are covered in the classroom.

b. Practical Training: Students participate in hands-on exercises and simulations to practice safety procedures, emergency responses, and service protocols. Practical training often takes place in a mock cabin environment.

c. Role-Playing: Role-playing scenarios are used to simulate in-flight situations, such as dealing with difficult passengers or handling medical emergencies. This allows students to apply their knowledge in a realistic setting.

d. Language Training: If the course is designed for international travel, language proficiency is crucial. Language classes or assessments may be included to ensure that cabin crew members can communicate effectively with passengers.

e. On-the-Job Training: Some cabin crew courses may include a period of on-the-job training or internship with an airline. This provides students with real-world experience and exposure to the daily responsibilities of cabin crew members.

4. Duration and Certification:

The duration of a cabin crew course can vary depending on the institution and the depth of training. Typically, these courses last anywhere from a few weeks to a few months. Upon successful completion of the course, students are awarded a certification or diploma, which is often recognized by aviation authorities and airlines. Some courses may also include examinations and assessments to ensure that students meet the required standards.

5. Career Prospects:

Completing a cabin crew course opens up various career opportunities in the airline industry. Here are some potential career paths for cabin crew members:

a. Flight Attendant: The most common career choice for cabin crew course graduates is to become a flight attendant. Flight attendants are responsible for ensuring the safety and comfort of passengers during flights. They also provide in-flight services such as serving meals and beverages.

b. Senior Flight Attendant: With experience, flight attendants can advance to senior positions, where they may take on supervisory roles and mentor junior crew members.

c. In-Flight Supervisor or Manager: Some cabin crew members may pursue careers as in-flight supervisors or managers, overseeing the entire cabin crew team and ensuring that all operations run smoothly.

d. Corporate Flight Attendant: Corporate flight attendants work on private jets and charter flights, catering to the needs of executives and high-net-worth individuals. This role often involves higher pay and more personalized service.

e. Ground Crew: While not directly related to cabin crew roles, some graduates may choose to work in ground operations, including roles such as check-in agents, gate agents, or airline customer service representatives.

f. Cabin Safety Trainer: Experienced cabin crew members may transition into roles as cabin safety trainers, educating new recruits on safety procedures and emergency protocols.

6. Conclusion:

In summary, a cabin crew course is a comprehensive training program designed to prepare individuals for fulfilling and dynamic careers in the airline industry. These courses cover a wide range of topics, including safety procedures, customer service, communication skills, and aviation regulations. Graduates of these courses can pursue careers as flight attendants, corporate flight attendants, in-flight supervisors, and more. The training methods used in these courses combine theoretical knowledge with practical experience, ensuring that cabin crew members are well-prepared to handle the challenges and responsibilities of their roles. Whether you dream of traveling the world while ensuring the safety and comfort of passengers or are seeking a dynamic career in aviation, a cabin crew course can be the first step towards achieving your goals in the airline industry.

Cabin Crew Diploma Course in Malaysia

A cabin crew diploma course is a specialized training program designed to prepare individuals for careers as flight attendants or cabin crew members. These courses provide comprehensive training in various aspects of airline operations, safety procedures, customer service, and communication skills. In this detailed explanation, we will explore the key components of cabin crew diploma courses, including their curriculum, benefits, career prospects, and the skills and knowledge they impart.

1. Introduction to Cabin Crew Diploma Courses:

Cabin crew diploma courses are structured programs offered by aviation training institutions, flight academies, or airlines to educate and train individuals aspiring to work as flight attendants. These courses typically cover a wide range of topics and skills to ensure that cabin crew members are well-prepared to perform their duties effectively and efficiently.

2. Curriculum and Course Structure:

A typical cabin crew diploma course covers a diverse range of subjects to equip students with the necessary knowledge and skills. The curriculum can vary from one institution to another but often includes the following components:

2.1. Safety and Emergency Procedures:

• Firefighting techniques.
• Evacuation procedures.
• First aid and CPR.
• Handling emergency situations.

2.2. Customer Service and Hospitality:

• Interpersonal skills.
• Conflict resolution.
• In-flight service protocols.
• Passenger communication.

2.3. Aviation Regulations and Compliance:

• Understanding aviation laws and regulations.
• Security protocols.
• Cabin crew responsibilities under international aviation guidelines.

2.4. Aircraft Familiarization:

• Learning about various aircraft types.
• Understanding cabin layouts and equipment.
• Safety features and equipment location.

2.5. In-Flight Service Training:

• Food and beverage service.
• In-flight entertainment systems.
• Handling passenger requests.

2.6. Cultural Sensitivity and Diversity Training:

• Understanding and respecting diverse cultures.
• Handling passengers from different backgrounds.

2.7. Communication Skills:

• Effective communication with passengers and crew members.
• Announcements and instructions.
• Language proficiency (English is often a requirement).

2.8. Teamwork and Leadership:

• Working cohesively with fellow crew members.
• Leadership in emergency situations.

2.9. Grooming and Personal Presentation:

• Uniform and grooming standards.
• Personal hygiene and appearance.

2.10. Practical Training: – Mock-up aircraft for hands-on practice. – Role-playing exercises to simulate in-flight scenarios.

3. Duration and Intensity:

The duration of cabin crew diploma courses can vary, but they typically last anywhere from 6 weeks to several months. The intensity of the training may also differ, with some programs offering full-time courses, while others provide part-time or weekend options to accommodate students’ schedules.

4. Benefits of Cabin Crew Diploma Courses:

Pursuing a cabin crew diploma course offers several benefits for individuals aspiring to work in the airline industry:

4.1. Industry-Specific Knowledge: These courses provide in-depth knowledge of aviation regulations, safety procedures, and customer service standards specific to the airline industry.

4.2. Skill Development: Students acquire a wide range of skills, including communication, problem-solving, conflict resolution, and teamwork, which are valuable not only in aviation but in various career paths.

4.3. Increased Employability: Completing a cabin crew diploma course enhances a candidate’s competitiveness in the job market, making it easier to secure a position as a flight attendant.

4.4. Networking Opportunities: Students often have the chance to connect with industry professionals and build a network that can be advantageous in their future careers.

4.5. Career Advancement: The training received in these courses can serve as a foundation for career advancement within the airline industry, such as moving into supervisory or managerial roles.

4.6. Personal Growth: Cabin crew training promotes personal development, including increased confidence, adaptability, and cultural sensitivity.

5. Admission Requirements:

To enroll in a cabin crew diploma course, candidates typically need to meet certain eligibility criteria, which may include:

5.1. Educational Qualifications: Most programs require a high school diploma or equivalent educational qualification.

5.2. Age Limit: Candidates are often required to be at least 18 years old, as this is the minimum age for flight attendants in many countries.

5.3. Physical Fitness: Airlines may have specific health and fitness requirements that candidates must meet, including height, weight, and vision standards.

5.4. Language Proficiency: Proficiency in the English language is commonly required, as English is the international language of aviation. Some airlines may also require proficiency in additional languages.

5.5. Background Check: Candidates must undergo background checks and security clearances, as cabin crew members are responsible for the safety and security of passengers.

6. Training Facilities and Institutions:

Cabin crew diploma courses are offered by a variety of institutions, including:

6.1. Aviation Training Schools: These specialized schools focus on aviation-related education and training. They often have state-of-the-art facilities, including aircraft mock-ups for hands-on training.

6.2. Airlines: Some airlines have their own training academies where they offer cabin crew training to their future employees.

6.3. Community Colleges and Vocational Schools: These institutions may offer cabin crew diploma courses as part of their curriculum.

6.4. Online Courses: In recent years, some institutions have started offering online cabin crew courses, allowing students to complete their training remotely.

7. Certification and Licensing:

Upon successful completion of a cabin crew diploma course, graduates are typically awarded a certificate of completion. However, to work as a flight attendant, they often need additional licenses and certifications, which may include:

7.1. Air Operator Certificate (AOC): This certificate is issued by the aviation authority of a specific country and allows the airline to operate commercial flights. Cabin crew members work under the AOC of their employing airline.

7.2. Safety and Emergency Procedures Certification: Flight attendants must demonstrate their knowledge of safety and emergency procedures and pass regular proficiency checks.

7.3. First Aid and CPR Certification: Flight attendants are usually required to maintain current first aid and CPR certifications.

7.4. Recurrent Training: Cabin crew members must undergo recurrent training to stay up-to-date with safety procedures and regulations.

8. Career Prospects and Opportunities:

A cabin crew diploma opens doors to a career in the airline industry with various opportunities for growth and advancement:

8.1. Flight Attendant: The most common career path for cabin crew graduates is to become a flight attendant, responsible for ensuring the safety and comfort of passengers during flights.

8.2. Senior Flight Attendant: With experience, flight attendants can advance to senior positions, where they may take on supervisory roles and mentor newer crew members.

8.3. In-Flight Supervisor: Some airlines have in-flight supervisors who oversee the cabin crew’s operations on a specific flight.

8.4. Ground Staff: Cabin crew members may also transition to ground-based roles, such as customer service representatives, check-in agents, or airline operations roles.

8.5. Corporate Flight Attendant: Experienced cabin crew members may choose to work as corporate flight attendants on private jets, serving high-net-worth individuals and corporate clients.

8.6. Cabin Crew Trainer: Those with extensive experience and knowledge can become cabin crew trainers, teaching the next generation of flight attendants.

9. Skills Acquired in Cabin Crew Diploma Courses:

Cabin crew diploma courses are designed to equip students with a wide range of skills and competencies, including:

9.1. Safety Skills: Graduates are well-versed in safety protocols and emergency procedures, ensuring the safety of passengers during flights.

9.2. Customer Service: Cabin crew members are trained to provide exceptional customer service, addressing passengers’ needs and ensuring a pleasant flying experience.

9.3. Communication Skills: Effective communication with passengers and crew members is a fundamental skill taught in these courses.

9.4. Problem-Solving: Cabin crew members learn to handle unexpected situations and resolve conflicts calmly and efficiently.

9.5. Teamwork: Working as part of a team is essential in the aviation industry, and graduates are trained to collaborate effectively with colleagues.

9.6. Cultural Sensitivity: In a global industry, understanding and respecting diverse cultures is crucial for providing top-notch service to passengers from around the world.

9.7. Time Management: Cabin crew members must manage their time efficiently to ensure that in-flight services run smoothly.

10. Conclusion:

In summary, cabin crew diploma courses provide comprehensive training for individuals aspiring to work as flight attendants or cabin crew members in the airline industry. These courses cover a wide range of topics, including safety procedures, customer service, and communication skills. Graduates of these programs are well-prepared for the challenges and responsibilities of their roles, and they often enjoy a rewarding career with opportunities for growth and advancement within the aviation industry. Pursuing a cabin crew diploma is not only an investment in one’s career but also a pathway to personal growth and development.

Centuria Malaysia

Address:  No.820, Level 8, Block A4, Leisure Commerce Square, Jalan PJS 8/9, Bandar Sunway, 46150, Selangor Darul Ehsan, Malaysia.

Business Hours: 8:30am – 5:00pm (Daily)

Enquiries:   012-663 0605  |  016-2011 018

Tel (Office):   +6(03) 7875 7877

Email:  [email protected]

Website:   www.CabinCrew.my

Cabin Crew Academy Malaysia – Centuria

Cabin Crew Training Exams

Cabin crew training exams ordinarily cover a great many points connected with the obligations and obligations of cabin crew individuals. The particular questions might change relying upon the airline or training program, however here are a few normal points and model questions that you could experience in a cabin crew training test:

Wellbeing and Crisis Procedures: a. What are the essential obligations of cabin crew during a crisis clearing? b. Depict the appropriate activity of the airplane’s crisis exits. c. What moves ought to cabin crew make in case of a decompression crisis? d. Make sense of the “hold onto something” position and when it ought to be utilized. e. How might cabin crew handle raucous travelers during a flight?

Medical aid and Health related Crises: a. What is the underlying reaction to a traveler encountering a respiratory failure? b. Depict the means for directing cardiopulmonary revival (CPR). c. How could cabin crew handle a traveler who is encountering a serious unfavorably susceptible response? d. Make sense of the procedures for helping travelers with a potential irresistible illness installed. e. What supplies are normally remembered for a cabin crew’s clinical unit?

Client support: a. How could cabin crew welcome travelers and cause them to feel appreciated? b. What steps can cabin crew take to handle traveler objections or tough spots? c. Depict the legitimate help of dinners and drinks during a flight. d. What are the vital components of powerful correspondence with travelers? e. How might cabin crew help travelers with extraordinary necessities or solicitations?

Airplane Frameworks and Hardware: a. Make sense of the elements of the different fastens, switches, and controls in the cabin. b. Portray the sorts of wellbeing hardware accessible in the cabin and their purposes. c. What is the job of cabin crew in setting up the cabin for departure and landing? d. How could cabin crew answer smoke or fire in the cabin? e. What are the procedures for working the airplane’s crisis oxygen framework?

Security: a. What are the safety efforts cabin crew ought to follow to forestall unapproved admittance to the cockpit? b. Portray the procedures for handling dubious things or travelers. c. How might cabin crew answer bomb dangers or commandeering endeavors? d. Make sense of the significance of crew carefulness and correspondence in keeping up with security. e. Which job really do cabin crew play in guaranteeing traveler and crew security during fierce circumstances?

Flight Guidelines and Company Arrangements: a. What are the administrative prerequisites for cabin crew qualifications and training ? b. How does the airline’s particular arrangements and procedures influence cabin crew’s liabilities? c. Depict the job of cabin crew in agreeing with wellbeing and security guidelines. d. What are the impediments on liquor utilization for cabin crew individuals? e. How might cabin crew handle irreconcilable situations and moral predicaments?

If it’s not too much trouble, note that these are general models, and the genuine questions in a cabin crew training test might shift relying upon the airline and the particular training program. It’s crucial for audit the materials gave during your training and study the airline-explicit guidelines and procedures to guarantee your outcome in the test.

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FOR IMMEDIATE RELEASE

Contact: [Shirley Hew] [CEO] [Centuria Academy] [[email protected]] [6012-663 0605]

Official Press Release

Centuria Academy Malaysia Launches Three Major Courses on cabincrew.my

[Petaling Jaya, Selangor] – Centuria Academy, a leading provider of aviation and hospitality education, is delighted to announce the launch of three major courses on their website, cabincrew.my. These courses cater to individuals seeking a rewarding career in the aviation and hospitality industry, offering comprehensive training and expertise in the field. This innovative course offers an array of resources and modules tailored to equip future cabin crew members with the essential skills and knowledge needed to excel in their roles.

The three flagship courses introduced by Centuria Academy are as follows:

Cabin Crew Diploma : The Cabin Crew Diploma is designed to equip aspiring flight attendants with the necessary skills and knowledge to excel in their roles. This intensive course covers a wide range of topics, including safety procedures, customer service, in-flight service, and communication skills. Graduates of this program will be well-prepared for a dynamic and exciting career in the airline industry.

Cruise Operating Skill Course : The Cruise Operating Skill Course is perfect for individuals who dream of working on luxurious cruise ships. This course provides a comprehensive understanding of cruise operations, guest services, and safety protocols. Students will learn about cruise ship management, event planning, and how to deliver exceptional customer experiences in a maritime setting.

General Management Diploma Course : The General Management Diploma Course is ideal for those looking to advance their careers in the aviation and hospitality sectors. This program covers essential management principles, leadership skills, and business acumen. Graduates will gain a competitive edge in the industry by acquiring a deep understanding of general management practices.

“At Centuria Academy, we are committed to providing top-notch education and training to aspiring professionals in the aviation and hospitality fields,” said [Shirley Hew], [CEO] at Centuria Academy. “Our newly introduced courses are tailored to meet the evolving needs of the industry and prepare our students for successful careers.”

Key highlights of the courses include:

Comprehensive Curriculum: The course includes a wide range of modules, covering topics such as in-flight safety procedures, passenger service, emergency response, and cultural sensitivity.

Interactive Learning: Students can engage in interactive online lessons, quizzes, and assignments, providing a dynamic learning experience.

Experienced Instructors: The course is led by experienced cabin crew trainers who bring real-world insights and knowledge to the virtual classroom.

Flexible Scheduling: Centuria Academy understands the need for flexibility in today’s busy world. The course offers flexible scheduling options, allowing students to balance their studies with other commitments.

Career Development: Upon completion of the course, students will receive a certificate of achievement, enhancing their prospects for a successful cabin crew career.

Job Placement Assistance: Centuria Academy is committed to helping its students succeed. They offer job placement assistance and guidance to help graduates find employment opportunities in the aviation industry.

Centuria Academy has a team of experienced instructors who bring their industry expertise to the classroom, ensuring that students receive high-quality education and practical training.

To learn more about these courses and enroll, visit the official Centuria Academy website at https://cabincrew.my .

For media inquiries, please contact:

[Shirley Hew] [CEO] [Centuria Academy] [[email protected]] [6012-663 0605]

About Cabin Crew Course: Centuria Academy is a leading platform dedicated to providing high-quality cabin crew training. With a commitment to excellence and a team of experienced professionals, Centuria Academy is the go-to destination for individuals aspiring to embark on a rewarding career in the aviation industry with a commitment to excellence and a team of experienced instructors, Centuria Academy offers comprehensive training programs that prepare students for successful careers in aviation, cruise ship operations, and general management.

Airline flight attendants or cabin staff (also called stewards/stewardesses, air hosts/hostesses, cabin attendants) are customers associated with an aircrew utilized by airlines mainly to guarantee the protection and comfort of travellers aboard commercial plane tickets, on go for business jet aeroplanes, and on some armed forces aircraft.

Overview The principal role of any trip attendant is to ensure traveler safety. Furthermore, flight attendants tend to be tasked with customer support obligations such as portion meals and beverages, as a second responsibility.

The amount of air travel attendants required on plane tickets are mandated by international security laws. For planes with up to 19 traveler seats, no air travel attendant is necessary. For bigger planes, one airline flight attendant per 50 traveler seats is necessary.

Nearly all flight attendants for some airlines are feminine, though a considerable number of guys have got into the industry since 1980.

Before each flight, airfare attendants be present at a protection briefing with the pilots and lead airfare attendant. In this briefing, each goes over basic safety and disaster checklists, the locations and levels of disaster equipment and other features specific compared to that aeroplanes type. Boarding particulars are confirmed, such as special needs travellers, small children going as unaccompanied or VIPs.

Climate are reviewed including expected turbulence. Before each flight a basic safety check is conducted to ensure all equipment such as life-vests, torches (flashlights) and firefighting equipment are up to speed, in the right variety, and in proper condition. Any unserviceable or lacking items must be reported and rectified prior to takeoff. They need to screen the cabin for just about any unconventional smells or situations. They help with the launching of carry-on baggage, examining for weight, size and dangerous goods.

They make sure those resting in emergency leave rows are prepared and in a position to help out with an evacuation and move those who find themselves not ready or able from the row into another seats. They then should do a safety demo or monitor people as they watch a safeness video. Then they must “secure the cabin” guaranteeing tray desks are stowed, chairs are in their vertical positions, armrests down and carry-ons stowed effectively and seats belts are fastened prior to takeoff. All of the service between boarding and take-off is named Pre Remove Service.

Once up in air, flight attendants will most likely serve refreshments and/or food to people using an flight service trolley. You should definitely performing customer support duties, journey attendants must routinely conduct cabin assessments and listen for just about any unusual sounds or situations. Assessments must also be achieved on the lavatory to guarantee the smoke detector was not disabled or ruined and restock items as needed.

Regular cockpit bank checks must be achieved to guarantee the health and protection of the pilot(s). They need to also react to call lights interacting with special demands. During turbulence, trip attendants must be sure the cabin is secure. Ahead of getting, all loose items, trays and rubbish must be gathered and anchored along with service and galley equipment. All hot fluids must be removed. Your final cabin check must then be completed preceding to landing.

It really is essential that air travel attendants stay aware as nearly all emergencies appear during takeoff and getting.Upon landing, airline flight attendants must stay stationed at exits and keep an eye on the aircraft and cabin as people disembark the aircraft. In addition they assist any special needs people and small kids off the aircraft and escort children, while following a proper paperwork and Identification process to escort these to the selected person picking them up.

Journey attendants are trained to cope with a multitude of emergencies, and are been trained in medical. More regular situations can include a bleeding nose area, illness, small accidental injuries, intoxicated passengers, extreme and anxiousness stricken passengers.

Disaster training includes declined takeoffs, crisis landings, cardiac and in-flight medical situations, smoke cigarettes in the cabin, fires, depressurization, on-board births and fatalities, dangerous goods and spills in the cabin, crisis evacuations, hijackings, and normal water landings.

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Top 10 Flight Attendant Requirements – The Ultimate Guide

• Aspiring Flight Attendant
• by Deanna Castro

Flight Attendant Requirements

Knowing the flight attendant job requirements is essential to have a career as a flight attendant.

You can  become a flight attendant even if you have no experience , but you must meet the minimum qualifications for the flight attendant position to get the job.

This post will define the 10 ten flight attendant requirements you need to get hired as a flight attendant. 

As a bonus, I’ve added United, Delta, and American Airlines requirements.

Why Are Flight Attendant Requirements Important?

Being a flight attendant is a demanding and challenging profession. Airlines need flight attendants who can execute their responsibilities effortlessly and without limitations.

Apart from being responsible for the safety of passengers, flight attendants also serve as the face of the airline and are considered brand ambassadors. They are some of the few customer-facing employees interacting with the customers directly.

It is a coveted job, and airlines always look for outstanding flight attendants who can represent their brand as safety and service professionals.

Flight Attendant Basic Requirements

I will be doing a deep dive into all the basic flight attendant requirements you need to have, but first, let’s list the basic requirements the flight attendant job description covers.

•  2. Education
•  3. Previous Work Experience
•  5. Appearance
•  6. Citizenship
•  7. Physical Requirements
•  8. Height & Weight
•  9. Language
• 10. Ability to Pass 10-Year Background Check

Let’s dive into each basic requirement, and I will help you identify if you possess the qualifications to become a flight attendant.

Age Requirements

At some airlines, the minimum age requirement to be a flight attendant is 18 -19, but for most, it’s 20 -21.

As a flight attendant, age is just a number. You can be too young to be a flight attendant but not too old if you are in good shape and can work long hours and do some heavy lifting.

How Old Is Too Old to Become A Flight Attendant?

As long as you are in good physical shape, you will never be too old to be a flight attendant.

Airlines hire flight attendants in their 30s, 40s, 50s, and 60+ years of age.

Many flight attendants start after retirement as a second career.

However, there are flight attendants of all ages, so don’t let your age stand in your way if you want to be a flight attendant.

You might also like The Best Flight Attendant Age Limit Advice You Ever Heard.

Airlines That Hire at 18

Some airlines hire flight attendants at 18, and that’s a great place to start for aspiring flight attendants fresh out of high school.

Airlines that hire flight attendants starting at 18:

Education Requirements

A GED works just as well, and not all airlines require their flight attendants to have a college degree.While some college is preferred, not all flight attendants have a college degree.

Flight attendant training is brutal, comparable to a college-level course (with an added layer of trauma).

So, even if you don’t have a degree, having the capacity to study and learn in a fast-paced environment is necessary if you want to pass initial training.

Previous Work Experience

While it may not be universally required to have previous job experience to fly, airlines appreciate the depth of knowledge and real-life skills that prior work can bring to the position for this flight attendant requirement. 

If you’re wondering what kinds of jobs make a good fit, remember the two top traits airlines seek in their flight attendants:  safety and customer service.

Consider roles where you’ve had to prioritize safety policies and procedures, such as h ealth care professionals, lifeguards, or even police officers or security guards. 

These positions spotlight your ability to stay calm under pressure, apply critical thinking in emergency situations, and deliver results when they matter most.

Similarly, jobs in hospitality – like hotel staff, baristas, or restaurant servers – emphasize your customer service skills. 

Here, your roles may have revolved around solving problems, communicating effectively, catering to diverse needs, and creating a pleasant experience for your clients, qualities that echo the demands of the flight attendant role.

Overall, however valuable previous work experience is, it’s not a make-or-break factor. 

If your past jobs capture the essence of safety and service, they become potent springboards, catapulting you ahead in your flight attendant journey. 

If not, don’t fret – let your passion guide you and frame your transferable skills in the context of safety and service.

Flight Attendant Skills

As an aspiring flight attendant, possessing the right skills is your passport to success.

Communication ,  problem-solving, time management, and teamwork  are the foundation of your career, elevating the passenger experience and revealing your potential as a flight ambassador.

Effective communication  is essential in the aviation industry.

Being an articulate and empathetic communicator is critical to creating a connection and building trust with passengers.

Problem-solving capabilities  will enable you to tackle unexpected challenges and turn them into seamless solutions confidently.

Time management  is crucial in a dynamic environment like the aviation industry.

Staying organized and punctual requires focus , adaptability , and a commitment to ensuring that every flight runs smoothly.

In aviation, if you’re on time, you’re late!

Finally,  teamwork  is essential in creating an unparalleled travel experience for passengers.

Embrace  collaboration  with your crew to  cultivate an atmosphere of unity and excellence.

By harnessing these skills, you can step into the role of a flight attendant as the ideal candidate.

Appearance Requirements

Flight attendants are required to look professional at all times.

Most airlines don’t allow unnatural hair colors (think blue, pink, or purple, not blonde or brunette).

Flight attendants wear uniforms, and the purpose is to look  uniform . 

Each airline has its exact requirements, from the color of  flight attendant shoes  to acceptable hairstyles and makeup.

A good rule of thumb is to err on the side of conservative hair, makeup, shoes, and accessories.

A flight attendant represents the airline brand, and the only other acceptable brand or logo you will see on a flight attendant is  flight attendant luggage , which is often black.

One of the most frequently asked questions is,  “Can Flight Attendants Have Tattoos?”  So I’ve written an in-depth post that explains airline tattoo policies to answer that question.

Citizenship Requirements

Flight attendants at all US-based Airlines must comply with strict travel documentation requirements. 

These requirements ensure that flight crews can smoothly traverse international boundaries and comply with all applicable laws while performing their duties. Here are the key items you will need to meet the flight attendant requirements:

Valid Passport

Regardless of nationality, you must hold a valid U.S. or Foreign Passport, meaning the expiration date should remain valid throughout the training process and your employment period. 

Applicable VISAs

Ensure your passport has the necessary VISAs or permits for all countries serviced by the airline. As a flight attendant, it is crucial to smoothly travel in and out of the countries on your job assignments without any legal hiccups.

Right to Work in the United States

As an employee of a U.S.-based airline, you must possess legal authorization to work there. A right to work in the United States typically means being a U.S. citizen, a green card holder, or having an appropriate work visa.

Unrestricted International Travel

Airlines service numerous countries, and as part of the flight crew, you must be able to travel freely to and from any of the serviced locations without limitations.

Meeting these requirements ensures compliance with airline travel documentation policies and citizenship requirements, allowing for seamless travel experiences across various destinations.

Physical Requirements

Different Climates & Locations

The nature of the job requires working in diverse climates and geographical locations around the globe, constantly changing time zones and work hours.

Physical Strength & Flexibility

The job demands the physical ability to stand, walk, kneel, bend, stoop, stretch, reach, and lift heavy objects.

Handling Emergency Exits & Aircraft Doors

Flight attendants need to be able to open heavy emergency exits and close aircraft doors, which may weigh up to 60+ pounds. 

They must also be able to handle a food/beverage cart that requires applying a force of 32 pounds when pushing or pulling, with the cart potentially weighing up to 250+ pounds.

Hearing and Vision Requirements

Though not a universal requirement among airlines, some do necessitate flight attendants to pass hearing and vision tests.

Working Hours

Flight attendants must be able to work flexible hours, including nights, weekends, holidays, and extended hours when needed.

Overall Physical Demand

The flight attendant role is physically demanding and often entails frequent standing, walking, bending, stooping, pushing, pulling, reaching, and lifting, such as mobilizing beverage or food carts and lifting and opening emergency aircraft doors.

Stowing Items  

Flight attendants must be able to retrieve and store items in the overhead bins, which can be as high as 74+” from the floor.

These requirements ensure flight attendants can adequately handle the broad range of physical tasks necessary for their duties aboard the aircraft and optimize the safety and comfort of passengers during flight.

Height & Weight Requirements

Airlines typically have certain qualifications for flight attendants that are not solely based on height or weight.

Rather, they assess a candidate’s ability to perform their duties safely and efficiently, taking into consideration factors such as being able to operate and use equipment.

However, here are some key factors that are used for flight attendant height and weight requirements:

Body Proportions

Height and weight must allow for the safe operation of the aircraft and not exceed specific aircraft dimensions. 

Specific body proportions allow a flight attendant to:

• Comfortably sitting in a jumpseat and fastening the harness.
• Freely moving throughout the cabin aisle.
• Operating emergency exits.

Vertical Reach

Flight attendant height requirements include a vertical reach of 74 to 82 inches (depending on the airline) without shoes on is typically required to operate all equipment and machinery within the aircraft.

Language Requirements

It is important for aspiring flight attendants to have proficiency in language. These critical points are necessary to consider.

Proficiency in English

All U.S. airlines require their flight attendants to be proficient in English; this is a non-negotiable requirement. 

This proficiency explicitly includes a high level of spoken and written English skills.

English is the universal language of aviation, and flight attendants must communicate effectively regarding safety instructions, emergency protocols, and common English terminologies used in the industry.

Additional Languages

Proficiency in additional languages is a huge plus and a requirement for LOD (Language of Destination) or Foreign Language Speaker flight attendant positions. 

Airlines that service specific geographic locations hire LOD (Language of Destination) or Foreign Language Speaker flight attendants. 

Having flight attendants who speak the local language enhances passenger service and comfort, especially during in-flight announcements and personal interactions.

Importance of Language Proficiency  

Communication is indeed one of the top skills for flight attendants. They must relay important information, ensure passenger safety, and provide quality service. 

Clear communication also helps mitigate misunderstandings and potential disputes with passengers. A misunderstanding in an emergency situation could have dire consequences.

Language Testing

Airlines often conduct language proficiency testing as part of their recruitment process, ensuring that flight attendants can effectively communicate in the languages they use most often on duty. 

In some cases, airlines also offer language incentive pay or bonuses for those fluent in a second language.

Ongoing Language Training

Some airlines offer in-service language learning opportunities to assist flight attendants in improving their language skills and career development.

Taken together, these points emphasize the crucial role that language proficiency, especially in English and additional languages, plays in the job of a flight attendant.

Background Check Requirements

10-Year Employment Verification

Airlines typically require a 10-year employment verification for all flight attendant candidates. This includes checking employment history, references, and any considerable gaps in employment that need further explanation.

Criminal Background Check

This is mandatory for the aviation industry in many countries, including the U.S. It also includes FBI fingerprinting to identify any past criminal activities.

Credit Check

Some airlines perform a credit check. This isn’t necessarily to scrutinize one’s financial status but to identify any potential issues that might indicate irresponsibility or instability.

Drug and Alcohol Testing

Pre-employment drug and alcohol screening is standard in the aviation industry. Airlines also conduct random substance abuse tests during the tenure of employment.

In the United States, flight attendants must pass a security threat assessment conducted by the Transportation Security Administration.

Passing such comprehensive background checks is of critical importance due to several reasons:

Given the highly sensitive nature of the job, flight attendants have to be completely trusted by the airline and the passengers. Therefore, ensuring they have no criminal history or substance abuse issues is paramount.

Responsibility

Flight attendants are given significant responsibilities that include the safety and comfort of all passengers on board. A clear background check indicates that the candidate is likely to handle their duties responsibly.

Trustworthiness  

The credit check, while not aimed at financial scrutiny, helps decide whether the candidate is reliable and can handle the pressures and responsibilities that come with the job.

Regulatory Compliance

Regulatory bodies like the TSA in the United States require airline employees to pass certain background checks to comply with national security requirements.

The background checks for becoming a flight attendant are comprehensive, including aspects from employment history and criminal records to financial stability and substance use.

Passing these checks is essential for ensuring the flight crew’s safety, efficiency, and trustworthiness.

United Airlines Flight Attendant Requirements

United Airlines is one of the best airlines for flight attendants.

In addition to all the other qualifications, United Airlines has some specific qualifications and requirements.

Are you dreaming of working as a United Airlines flight attendant? If so, you must meet some essential criteria to become one.

Firstly, you should be at least 20 years old at the time of your application and hold a high school diploma or equivalent. Having two or more years of college education is preferred.

Secondly, you should have previous work experience in the service industry, such as customer service, retail, hospitality, food, aviation, safety, social service, healthcare/medical, or military experience.

Regarding appearance, tattoos are prohibited on the head, hands, or neck, including behind the ear. However, visible tattoos on your arms, wrists, legs, and feet are permitted as long as they are no larger than a credit card or employee badge. And, of course, they should not be offensive.

In addition, decorative covers, adornments, and jewelry on teeth or in the mouth are not permitted.

You should also be able to operate electronic devices (phones, tablets, laptops, etc.) to complete required tasks.

Having a passport is a must. You should possess a valid U.S. or foreign passport book with applicable visas and eligibility to travel globally without restrictions.

In addition to English, speaking a second language such as Arabic, Chinese (Cantonese and Mandarin), Dutch, French, German, Greek, Hebrew, Hindi, Italian, Japanese, Korean, Portuguese, Spanish, and Tagalog is an asset.

You should also be able to reach at least 82 inches vertically, without shoes on, to reach and operate all necessary equipment and machinery. Sitting in an assigned jumpseat with a seatbelt and shoulder harness fastened is also a requirement.

Lastly, you must be able to serve and sell food and beverages (including alcohol) diligently and professionally. You must also be willing to complete pre-employment vision and hearing tests and demonstrate an evacuation drill in the water (pool) during training.

If you meet these requirements, you may be on your way to becoming a flight attendant!

Delta Flight Attendant Requirements

Like United and American Airlines , Delta Airlines is among the Top 5 Best Airlines For Flight Attendants .

To become a Delta Flight Attendant, you must meet specific requirements.

You must be at least 21 years old, hold a high school diploma or GED, and be able to speak, read, write, and understand English fluently. You should also have a valid passport and pass a background check and drug test.

As a Flight Attendant, you should be physically fit and able to handle the job’s demands, which include frequent standing, walking, bending, stooping, pushing, pulling, reaching, and lifting. You must also be able to use a food or beverage cart that requires a minimum of 32 pounds of force when pushing or pulling.

You should respect personal data privacy and embrace diversity in people, thinking, and styles.

Safety and security should be a top priority for both yourself and others. You must also be willing to work flexible hours, including nights, weekends, holidays, and extended hours if needed.

In addition to the basic requirements, Delta prefers candidates with one or more years of experience in jobs with similar responsibilities to those of a Flight Attendant. Completion of a degree beyond high school or GED is also preferred.

If you’re willing to relocate or commute and adapt to the job’s demands, becoming a Delta Flight Attendant could be a rewarding career choice.

American Airlines Flight Attendant Requirements

To be considered for the Flight Attendant role at American Airlines, there are certain minimum requirements that must be met.

These include the ability to fluently speak, read, and write in English, as well as the capacity to handle difficult situations and resolve complaints.

Additionally, excellent communication skills, a friendly demeanor toward all customers, and a professional appearance are also important.

This means that visible tattoos, facial or upper ear piercings, extreme hair color or style, or other potentially unprofessional physical features are not allowed while in uniform.

Furthermore, Flight Attendants must meet certain physical requirements, such as height and weight restrictions, to ensure safe operation of the aircraft.

Flight attendant candidates must also be able to work in various climates and locations across the globe and be able to work variable shifts.

Those who are selected for the role must be able to attend up to 6 weeks of unpaid training in Dallas/Fort Worth, Texas, and move immediately to the city to which they are assigned as a base.

While a high school diploma or GED equivalent is required, those with a college education or two years of customer service experience are preferred.

Prior airline experience is not necessary.

Applicants must be at least 20 years of age, possess a valid US or Foreign Passport with applicable VISAs, and must have the right to work in the United States.

It is also important to note that as a global airline, all flight crew members must possess the legal right to travel unrestricted to/from all countries that are serviced by American Airlines.

Vaccination Requirements

During the pandemic, some airlines made it mandatory for their flight attendants to be fully vaccinated against COVID-19, however now these restrictions have been lifted.

So there you have it, a complete guide to flight attendant requirements. 

Becoming a flight attendant is an exciting and rewarding career choice for many people. But it also requires hard work, dedication, and perseverance.

To become a flight attendant, you must meet certain requirements and possess specific skills.

But don’t let these requirements discourage you.

If you have a passion for travel, a love for people, and a desire to provide exceptional customer service, then you have what it takes to become a flight attendant.

And with the right training and guidance, you can turn your dreams into reality.

So, if you’re serious about becoming a flight attendant and want to give yourself the best chance of success, check out Future Flight Attendant’s Course & Coaching Program today!

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How To Become a Flight Attendant

Flying staff.

A flight attendant is shown here explaining airline safety protocols. [Credit: Unsplash]

Becoming a flight attendant crosses the mind of many job seekers for numerous reasons. The fact that the job doesn’t require a college degree and comes with perks like free travel, hotel rooms and meals are just a few reasons why there are so many applicants hoping to get hired as flight attendants. Even though the perks of becoming a flight attendant are clear, there are some drawbacks that come with it as well. For more insights about how to become a flight attendant, keep reading.

Find your dream flight attendant job. Send your well crafted resume to 145 employers through one single dashboard, and learn how to pass your flight attendant exam.

What Is a Flight Attendant? 

Nearly every flight that takes the sky has flight attendants on board. A flight attendant is someone who helps ensure the safety, security and well being of a flight’s crew and passengers. While flight attendants benefit from having the opportunity to enjoy a somewhat non-conventional job, they’re often subject to long hours and extended periods away from home.

What Does a Flight Attendant Do? 

A flight attendant keeps both crew and passengers on flights safe and comfortable. Some of the specific responsibilities that the job entails includes:

• Explaining safety procedures and providing instructions on how to use emergency devices.
• Ensure that passengers are following all safety protocols.
• Assist in helping passengers store carry-on baggage.
• Provide special assistance to individuals in need, like seniors and people with disabilities.
• Generally provide great service and hospitality to guests.

What Do You Need to Be a Flight Attendant? 

Although having a college degree isn’t a necessity for becoming a flight attendant , there are still numerous requirements an individual should be aware of upon applying to become a flight attendant. For instance, any applicant should be able to complete a pre-employment drug screen and submit to an FBI fingerprint check. More of those requirements include:

• At least 18 years of age.
• High School Diploma or GED.
• Completion of Airline orientation/training program.
• FAA issued Certificate of Demonstrated Proficiency.

What Is the Average Flight Attendant Salary? 

The median flight attendant salary as of 2020 was $59,050 per year. That number can skew up or down depending on variables including tenure, location and the airline they work for. 

Pros & Cons of Becoming a Flight Attendant 

Becoming a flight attendant is appealing for numerous reasons, but what many newcomers don’t realize are the drawbacks that come with the position. For instance, even though flight attendants are able to travel often, many times that can interfere with celebrating holidays and special occasions. Another benefit of becoming a flight attendant is the fact that they’re subject to discounted flights at discounted rates. On the other hand, the path to becoming a flight attendant may be longer than applicants anticipated. Even though a college degree isn’t required for becoming a flight attendant, the application and training process can be highly selective, and plenty of applicants are regularly turned down.

8 Steps to Becoming a Flight Attendant

The process of how to become a flight attendant can differ across the board. Ultimately the two main aspects of becoming a flight attendant that are universal are successfully completing the pre-hire orientation and training upon receiving an offer from an airline, and having successful customer service experience prior to applying to become a flight attendant. Keep reading for more specific details about how to become a flight attendant.

Step 1: Earning a College Degree (Not Required, But Beneficial)

Even though a college degree isn’t required to become a flight attendant, earning one can certainly help bolster a candidate’s resume. Although a college degree isn’t required, applicants are required to have their GED or High School Diploma in order to become flight attendants. What airlines find more valuable in flight attendant candidates than anything else is proven customer service or hospitality experience. 

Step 2: Attain Customer Service Skills

There’s no replacement on a resume for high level customer satisfaction or service positions. One of the best ways for prospective flight attendants to stand out in the mind of airlines hiring flight attendants is to come to the table with a wide range of customer service skills that have been put to the test with real customers. The more customer service experience a candidate has amassed over time, the more likely that candidate is to be equipped to have the skills prospective employers are looking for.

Step 3: Search for Prospective Employers

Finding a job as a flight attendant can be just as hard as finding a job in any other industry. A few good places for prospective flight attendants to search for jobs include LinkedIn, job boards and directly on the websites of leading airlines. After finding airlines searching for new flight attendants, it’s time to go through the application process. Factors like working conditions and salary are likely to vary depending on the airline.

Step 4: Apply to Desired Jobs

Applying to become a flight attendant can be overwhelming at times. Some applications contain confusing questions that can take hours to complete. Additionally, applications are usually accompanied with a resume and cover letter. Ultimately there are hundreds of thousands of candidates applying for the opportunity to become flight attendants, so the goal should be to present an application that stands apart from the crowd.

Step 5: Train for Certifications

After completing the application and interview process, the next step to becoming a flight attendant is to train for the necessary certifications. One option for applicants without hospitality experience who are hoping to stand out to airlines hiring new attendants is to complete a flight attendant training program before applying for positions. Otherwise, flight attendants typically receive new hire training at the flight training center of the airline they’ve been hired by. Most training programs take about six weeks to complete.

Step 6: Complete FAA Certification Exams

After completing airline-required training, the next step to boarding a flight as a flight attendant is to secure FAA certification. The director of operations of an airline can apply for Certificate of Demonstrated Proficiency from the FAA for new flight attendants that have shown proficiency in key areas of their new hire training like applying first-aid and evacuation techniques. After receiving their Certificate of Demonstrated Proficiency, flight attendants are responsible for maintaining their certification with routine testing.

Step 7: Start Reserve Status

Upon receiving FAA certification, flight attendants begin their careers under reserve status. Flight attendants who are placed on reserve status are often relied on to fill in for call-offs. After about a year, good performance can see flight attendants get removed from reserve status which allows them to move away from their base airport and work more desirable shifts.

Step 8: Advancing Your Career

Many of the perks that come with becoming a flight attendant only come to fruition after spending a considerable amount of time with one airline. Similar to other career fields, the best way to move up the ladder is by continuing to learn skills that coincide with the role. For example, one way to begin working flights traveling to and from Canada would be to learn French. Tenure and a dedication to learning valuable skills are the best ways to advance as a flight attendant.

Why Becoming a Flight Attendant is a Worthwhile Career Choice

The opportunity to travel while earning a livable salary is appealing to lots of people. Taking that into consideration, flight attendant’s salary and travel aren’t the only reasons why the role is appealing. The fact that becoming a flight attendant doesn’t take the investment of several years in college or tens of thousands of dollars in specialized training is even better. The popularity of the career field is steadily increasing, too. Anyone interested in making a shift in their career would benefit from exploring opportunities in becoming a flight attendant. If you’re new to aviation and learning all the ins and outs of becoming a knowledgeable pilot or if you’re touching up as an expert, FLYING Magazine has it all.

How can I find a job as a flight attendant?

On airline websites, job boards and LinkedIn.

How do I become a flight attendant with no experience?

By attending classes or gaining customer service experience in other areas.

How long does it take to become a flight attendant?

Usually at least 6 months.

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Begin the career of a lifetime, flight attendant hiring process, get to know delta flight attendants, frequently asked questions.

A virtual interview should be treated as much like a professional in-person interview as possible. Keep the following tips in mind when preparing for a virtual interview:  

• This interview will be self-recorded 
• Wear clean, pressed and professional clothing 
• Be mindful of your presentation and communication throughout your experience and always portray professionalism 
• Ensure you are in a quiet and professional environment free from distractions. Keep in mind, your location of choice should have a neutral background and good lighting. 
• Virtual interviews are dependent on having a good internet connection. Test your connection before the interview and make sure your microphone and webcam are functioning correctly.  
• Video is required for all interviews. Ensure you're not blocked, and that your webcam is at eye level (not angled up or down at you). Put yourself in the center of the frame. 
• Answer questions clearly, honestly and accurately. Avoid pre-writing interview answer and reading your interview answers directly off from a piece of paper and/or another screen.  

As you prepare to join our team in Atlanta for the in-person Event Day, we recommend that  you keep in mind the following things: 

• Consider the way our flight attendants dress and use that as inspiration. Wear clean, pressed, and professional clothing. If you are an internal candidate, do not wear your Delta uniform. 
• Our uniform policy does not allow for visible tattoos and we recommend keeping that in mind as you prepare for Event Day. 
• Wear a two-piece suit and tie 
• Dark, professional colors such as black, gray or navy are recommended 
• A two-piece suit with skirt or tailored shift dress 
• Skirts and dresses should be mid-calf or knee-length 
• Dress shoes with dark socks, if applicable, or flats, pumps or sensible heels 
• Ensure facial hair is clean-shaven or neatly trimmed 
• Eat a well-balanced meal prior to joining us for Event Day as you will be with our team for a few hours. Snacks and water will be provided throughout the day.  

Flight attendants have a variety of base options with Delta’s numerous hubs located across the U.S. Details on base availability are provided prior to training and assignments are offered based on operational needs.

Current bases include ATL (Atlanta), BOS (Boston), CVG (Cincinnati), DTW (Detroit), FLL (Fort Lauderdale), HNL (Honolulu), JFK (New York City), LAX (Los Angeles), LGA (LaGuardia), MCO (Orlando), MSP (Minneapolis), PDX (Portland), SEA (Seattle), SFO (San Francisco), and SLC (Salt Lake City). 

Base availability will change throughout the year, meaning not all bases may be available to each training class, also, base options could vary if hired as a Bilingual (also known as Language of Destination/LOD) flight attendant. Bilingual flight attendants are required to remain assigned to their base for a minimum of 4-years after initial base assignment. 

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements. Supporting medical or religious documentation will be required where applicable. To request a reasonable accommodation, please  click here .

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Do you dream of traveling for work, touching down in a new city every day and experiencing different cultures regularly? Do you love helping people, and live for customer interactions (even the not-so-pleasant ones)?

If so, you might want to consider a career as a flight attendant.

Despite their glamorous TV and movie reputation, flight attendant jobs are difficult. They're also competitive to get. In this article, I'll break down how to become a flight attendant by first deciding if a job as a flight attendant is right for you and, if so, how to apply for flight attendant jobs. Becoming a flight attendant is an exciting, unique career path that has the potential to transform your life.

Feature image: flight attendant / Pixabay

Interested in Becoming a Flight Attendant? Consider These Questions First

Flight attendant jobs are exciting, unique, and well-respected. They can also be exhausting and intense and require you to make significant sacrifices in your personal life. Before beginning the lengthy application process to be a flight attendant, consider these questions.

Are You Okay With Working Long, Difficult Hours?

A flight attendant's schedule, at best, includes long, difficult work days. At worst, a flight attendant's schedule can be unpredictable and exhausting.

Once becoming a flight attendant, you'll be responsible for having specific days where you'll have scheduled trips to complete. You'll also be responsible for a handful of days each month where you must be on-call to jump on a trip if required . Your on days, and your on-call days, can be any days - weekdays, weekends, holidays, etc.

As a first year flight attendant, you'll likely have to be on or on call for most major travel days, and have less seniority in picking which trips to fly. That means that you'll probably be working on holidays and almost definitely be working on at least some weekends.

The trips you take will often be extremely difficult and tiring on your body. If you mainly fly short, national flights, you'll likely have two or more flights in a day and be responsible for overseeing the customer service needs of hundreds of customers. If you fly international trips, you'll probably only have to fly one trip a day, but you'll typically have a quick turnaround time before you have to be on your next flight. The toll of traveling to so many different places so quickly can heavy on your body, as you'll often be adjusting to different time zones and getting up extremely early or staying up very late.

Are You Able to Commit to an Intense Training Process?

Flight attendant training is a long, intense process. For flight attendant training, you'll need to move to a specified training location, where you'll live with other flight attendant trainees for the duration of the training, which can last for several months. Most airlines only have two or three training facilities, so you'll likely be far away from home for the entirety of your training.

Training days themselves are mentally and physically exhausting. You'll be learning rules about how to keep people safe in the air, as well as practicing the physical skills you'll need to help pack the planes or conduct safe evacuations.

Would You Be Okay Moving For Work?

Airlines have hubs where many of their flights originate, and their flight crews are often required to live nearby so that they can be ready to jump on a flight at a moment's notice.

If you don't live near your airline's hub, you'll likely have to move , at least for the part of the month where you're on-call. That can mean leaving your friends and family behind for large amounts of time.

Do You Like Dealing With Customers?

As a flight attendant, you'll have to deal with customers all the time — and they won't always be pleasant or happy to work with you. If you don't like dealing with customers, being a flight attendant probably isn't the right job for you.

How to Become a Flight Attendant: Flight Attendant Requirements

Still want to be a flight attendant? Applying for a job as a flight attendant is highly competitive. For instance, Delta regularly receives 100,000 applications during its open enrollment periods, from which they only accept several hundred trainees. Many airlines have strict requirements for their flight attendants. In this section, I'll talk about what some of those requirements are. Keep in mind, however, that every airline has different requirements of its attendants.

Flight Attendant Requirements for Minimum Age

All airlines have minimum age requirements from applicants. These can range from 18 to 21 years old, depending on the airline. There is no maximum age requirement for flight attendants at any US airline.

Flight Attendant Requirements for Physical Ability

One of the greatest myths about being a flight attendant is that you need to be a beautiful supermodel in order to be a flight attendant. Not true!

Airlines don't have physical appearance requirements, but they do want you to look neat and well groomed. Normally, airlines tend to look for conservative, classic styles of dress and appearance. That means that your hair should be dyed a natural color and you shouldn't have any visible tattoos or piercings, besides ears.

In terms of height and weight, airlines require that you'll be able to reach the overhead bins to store luggage and that you can fit into the jump-seat easily. Other than that, there are no hard or fast cutoffs for height or weight.

Airlines require their flight attendants to have 20/20 vision , which can be achieved either naturally or through the use of contacts and/or glasses.

Finally, some airlines may require you to undergo a medical or physical fitness test to ensure that you're in good enough health to fulfill the job's requirements.

Flight Attendant Requirements for Education

All US airlines require that you have a high school diploma or GED to apply. You must also be able to pass a full background check and drug screening.

How to Become a Flight Attendant: Finding a Job

Flight attendant jobs can be difficult to find. Airlines often have hiring windows throughout the year during which they accept applications. Very few US airlines are hiring year-round. To that end, here are some tips for finding the flight attendant job of your dreams.

Decide Which Airlines You'd Like to Work For

First, you should decide what airlines you'd like to fly for. All of the US airlines are very different. When considering which airline you'd like to fly with, think about the following questions.

#1: Where do I want to fly? Not every airline flies the same places. If you've got your heart set on making it out to the Pacific Northwest, make sure you're applying to an airline that flies there. #2: What's my customer service philosophy? Each airline has its own philosophy about customer service. Read up on the airlines to see which matches your own customer service philosophy. :3: What're other flight attendants saying about working for this airline? You can use online company review sites like Glassdoor to get a sneak peek into what it's like to work at a different airline. These reviews can help you see the positives and negatives a company, so you can make a more informed decision about where to apply. Always take these reviews with a grain of salt, however–just because someone else had a bad experience, doesn't mean you will, too.

Use Job Search Sites

Job sites like Indeed.com and Monster.com can help you find out when companies are hiring flight attendants. You can also check Flight Attendant Career, a website that provides information about open applicant periods for all airlines in one place.

Check the Websites of Airlines You're Interested In

Another great way to find flight attendant jobs is to watch the websites of the airlines that you're interested in applying to. They'll often have information about open positions on their sites.

How to Become a Flight Attendant: Applying for Jobs

As I mentioned, applying to be a flight attendant is very competitive. In this section, I'll talk about how you can stand out from the crowd during the application and interview process.

How to Present a Polished Flight Attendant Application

Hiring managers at airlines have to look through hundreds of thousands of applications. Here are a few tips to make your application stand out.

Show Off Your Skills

Airlines are often looking to hire flight attendants who have special skills, like exceptional customer service ability or a passion for travel. If you've proven yourself to be able to work with people in different situations, you'll definitely want to highlight this on your application. For instance, if you've encountered and had to serve people from different backgrounds in a previous job, it'll show that you've got what it takes to deal with people.

Similarly, airlines are looking for candidates who will enjoy traveling, which will obviously be a large part of your job description. If you've traveled a lot, highlight that, even if it's in a later section of your resume, such as personal interests or skills.

Finally, if you're looking to fly internationally, fluency in another language can help you truly stand out from the pack , as you'll have to help customers whose first language isn't English. Make sure that your application reflects any unique skills you have that'll help you standout from the crowd.

Highlight Your Experience

If you have previous experience as a flight attendant or in other high-stress customer service fields, make sure you note that on your application and resume . Airlines are looking for flight attendants who'll be able to provide exceptional customer service to all of their customers.

When highlighting your customer service experience, make sure you provide context. For instance, if you've worked in a shop before, quantify the number of customers you dealt with on busy days, which'll show that you can handle numerous customer interactions in one day. Even if you've worked in a less relevant position, highlight how you've had to be flexible and helpful to different groups of people.

Check Your Application Carefully

Because hiring managers need to quickly screen hundreds of thousands of candidates at one time , you'll need to make sure that your application is free of errors or mistakes that may automatically disqualify you from the position. Check for typos or other easy-to-correct errors that'd make your application look less professional.

Make Sure You Fulfill the Requirements

Before applying, make sure you fulfill all the requirements for employment. For instance, if the airline requires that you have a passport, make sure you've got one. If you don't, the hiring managers will likely get rid of your application right away.

How to Stand Out at Your Interviews

Flight attendant interview days can be stressful affairs. You'll often be interviewed amongst hundreds of your peers who're applying for the same limited spots. Follow these tips to stand out from the pack.

Make Sure You Look Professional

As I mentioned previously, airlines place a high value on having their flight attendants be neatly groomed. Make sure you're wearing a professional outfit, that your hair is neatly combed, and that you are awake and alert during the interview.

Practice Flight Attendant Skills

Airlines may have you demonstrate flight attendant skills during your interview, such as making an announcement on the PA loudspeaker of an airplane or dealing with an unruly customer. Prepare for these scenarios ahead of time by practicing what you'd say over the loudspeaker (remember to speak slowly and clearly) or how you'd deal with an angry customer. Coming in prepared for any scenario will help you stand out and give you a sense of calm during the interview process.

Demonstrate That You Can Work Well As Part of a Team

Flight attendants are part of a team. They work with other flight attendants on the plane, as well as with the captains and first officers who fly the planes. Make sure that you demonstrate your ability to be a good teammate during the interview process. Be prepared to highlight specific examples from your previous work where you've had to collaborate with other employees or positively resolve a workplace conflict. If there are any group activities, treat your other applicants cordially and respectfully, even though you're competing for the same job.

Training to be a Flight Attendant

Once you've been provisionally hired as a flight attendant, you still have to complete the long and difficult training. Not everyone who's accepted to training makes its all the way through to officially become a flight attendant. Knowing what you'll face when going into training can help prepare you.

Flight attendant training is an intense, multi-week program. You'll be in training from anywhere from 2 to 8 weeks. You'll likely have to move away from home to be at the training, which means you'll be away from your friends and family.

Your training will consist of educational and physical portions. You'll learn about the codes, rules, regulations, and theories you need to know to safely transport passengers from one place to another.

You'll also go through the physical requirements of being a flight attendant. You'll learn how to evacuate a flight, how to stow and remove luggage, and how to protect and see to passengers in the event of an emergency.

To complete your training, you'll be required to pass a safety, emergency, and evacuation test administered by the FAA. For most airlines, you must pass with a 90% or higher in order to be accepted as a flight attendant.

Review: Is a Career as a Flight Attendant Right for You?

If you're wondering how to become a flight attendant, it's first important to understand if being a flight attendant is right for you. Flight attendant jobs are quite difficult, and the path to becoming a flight attendant is long and competitive. Make sure that your application is polished and competitive so that you standout from the pack.

Hayley Milliman is a former teacher turned writer who blogs about education, history, and technology. When she was a teacher, Hayley's students regularly scored in the 99th percentile thanks to her passion for making topics digestible and accessible. In addition to her work for PrepScholar, Hayley is the author of Museum Hack's Guide to History's Fiercest Females.

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Taking flight: your ultimate guide to starting a career as a flight attendant.

Ready for the adventurous life of a flight attendant? Picture yourself meeting customers worldwide and handling unpredictable situations thousands of feet above the ground.

If traversing time zones and traveling into different states, countries, and even continents during a typical workday sounds exciting to you, becoming a flight attendant may be a great career choice. Keep reading to learn what it takes and what it’s like to be a flight attendant, begining with the basic qualifications.

Basic Qualifications for a Career as a Flight Attendant

Let’s start by reviewing the basic qualifications needed to become one, plus some tips for what airlines look for in a candidate. 

1. Minimum Education Requirements

Most airlines will require at least a high school diploma or equivalent experience to be hired as a new flight attendant. However, completing a higher level of education could be the resume item that sets you apart. 

2. Physical & Health Standards

Maintaining great health is important for attendants, as the job can be more physically demanding than some may realize. Airlines typically want flight attendants to fit within a certain heigh-weight range so they can handle things like reaching the overhead bins while fitting comfortably in the aircraft. Besides wearing the airline uniform, you may have noticed as a passenger that attendants are typically required to meet certain physical appearance standards as part of their job. This can include keeping a groomed head and facial hair, wearing only modest jewelry, or having no visible tattoos. 

3. Age and Legal Qualifications

The general rule is that flight attendants must be at least 18 years of age. Besides that, the only legal requirement is to have authorization to work in the country the airline is based in, plus a passport if you’ll be working international flights. 

4. Nice-to-have Qualifications for Standing Out

The aviation industry is competitive, especially if you have a particular airline you’re hoping to work for. Here are some assets that might help set your application apart:

• Language : Proficiency in multiple languages is a huge asset, especially for international airlines. 
• Customer service experience: A large part of a flight attendant’s role is customer-facing, which requires patience and grace. Having previous hospitality or customer service experience can help demonstrate that you’ll know how to interact with passengers and handle difficult situations confidently. 
• Certifications: While you’ll go through the airline’s training program after being hired, you can also earn certifications beforehand to show your commitment. Organizations like the Inflight Institute offer courses that may help get you ahead of the game.

It’s important to be aware of the qualifications for becoming a flight attendant before starting your career path. Keep in mind that each airline will have unique preferences and specific requirements for flight attendants.

Applying to Become a Flight Attendant

You’ve learned the basic requirements for becoming a flight attendant… now it’s time to begin the application process! Let’s walk through it together. 

Airline Research

We mentioned above that every airline has its own set of criteria and preferences for flight attendants. Before applying, take some time to research different airlines. Specifics to look into while you research could be: 

• Company culture – Like any company, airlines have unique values, quirks, and workplace environments. 
• Route options – Do you want to fly domestically or internationally or both? Some airlines travel extensively to international destinations, and others only fly close to home. 
• Specific criteria – During your research, look for unique details  in the flight attendant policy of each airline. You never know what might be a personal dealbreaker. 

Resume & Cover Letter

Making a great first impression is key. When you apply to the airlines you’re interested in working for, it’s critical that you have a strong cover letter along with a well-crafted cover letter. Be sure to highlight your relevant experience and showcase the skills important for flight attendants , like customer service, problem-solving, communication, and more. Moreover, writing a tailored cover letter for each airline you apply to will level up your application. You can impress the airline by demonstrating why you want to be a flight attendant on their aircrafts, specifically. 

Applying & Interviewing for Flight Attendant Roles

These days, most job application can be found online, and the same goes for flight attendant positions. Most of the major airlines have online application portals that can be found on their websites. However, there are other ways to begin the application process. 

For example, some airlines work with professional recruitment agencies that specialize in hiring for aviation or flight attendant positions. Sometimes, airlines will also participate in job fairs, where you may meet recruiters or hiring managers face-to-face. 

Once you’ve submitted your applications to the positions you’re interested in, you’ll wait to hear back for an interview. If you get called back, you can likely expect an initial screening, group interviews, one-on-one interviews, and scenario simulations. 

The application and interview process for flight attendants is relatively standard across US airlines. Spend lots of time preparing and practicing for each one so you can stand out against the competition. 

Training & Certification

Let’s dive right into what happens after an airline selects you as a flight attendant. This exciting phase of your career as a flight attendant will equip you with all the skills and expertise needed to excel while you’re in flight. 

Flight Attendant Training: What to Expect

Most airlines offer comprehensive training programs for newly hired flight attendants, which are most often held at the airline’s training center.

While the exact duration and curriculum of the program will vary depending on the airline, flight attendants can expect at least a month of training that includes a range of subjects, such as: 

• Safety protocols: Airlines must emphasize the importance of safety training to ensure the well-being of passengers. 
• In-flight services: Newly hired flight attendants will learn the procedures for meal services and how to assist passengers with any onboard questions and amenities. 
• Customer service: Even if you have years of experience in customer service, there are specific skills you’ll need during a flight to develop to best address customer needs and ensure a positive experience. 
• Cultural awareness: Especially for international flights, attendants must be properly trained to respectfully engage with customers of diverse backgrounds. 

Flight Attendant Certification

Simply attending the training program won’t land you your first shift on an aircraft. First, you’ll have to pass a series of exams that test the knowledge and practical skills you gained during training. 

Below are a few tips for successfully completing the training and preparing for the exams. 

• Study regularly: Don’t wait until the last minute to cram. Instead, review your notes periodically throughout the training. 
• Buddy up: When you can, collaborate with other trainees in the program to practice your skills. 
• Stay curious: Ask lots of questions – especially in areas of the training you find most challenging.

Bring your enthusiasm for becoming a flight attendant with you to training. Commitment and determination will allow you to become a confident and capable flight attendant. 

A Day in the Life as a Flight Attendant

Wondering what flight attendants really do during a shift (besides what you may have observed as a passenger or in the movies)? Here’s a sneak peek into what your average day might look like as a flight attendant:

• Briefing: Before the flight, attendants get together to discuss the flight details, safety protocols, and any special passenger needs. 
• Aircraft checks: Prior to boarding any passengers, flight attendants must ensure that all emergency equipment is in order and the plane is prepped for guests.
• Safety routines: The flight attendants are responsible for overseeing the procedures for take-off and landing. This can include securely guiding passengers on and off the aircraft, and every safety precaution in between. 
• Service routines: During the flight, attendants are responsible for maintaining the passengers’ comfort. You’ll handle meals, drink services, and any other needs passengers have. 

Post-Flight

• Debriefing: Once everyone’s off the plane, you’ll have a brief meeting to cover anything notable that happened during the flight. 
• Rest: Time to relax! Depending on the flight route, layovers can range from a few hours to a few days. This is a chance to rest, explore, and rejuvenate.

In addition to the typical schedule of a flight attendant, you should also be aware of the common challenges and benefits that come with the profession. For example, being constantly on the move throughout different time zones certainly causes jet lag. On the other hand, you’ll have the opportunity to travel the world.

While managing difficult passengers comes with the territory of being a flight attendant, interacting with new people every day can expand your personal connections and be incredibly rewarding. Another common challenge for flight attendants is the physical strain of the job. However, having a flexible schedule that allows for breaks of multiple days at a time is a huge plus and can balance some of the challenges. It’s always important to weigh pros and cons based on what matters most to you.

Conclusion & Additional Resources

Hopefully, after reading this, you’re even more excited or curious about the prospect of becoming a flight attendant. It’s a unique, exciting, and rewarding profession that has room for growth and advancement. 

If you have more questions about the career of a flight attendant, head to careervillage.org to get answers from real professionals. 

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How to become a flight attendant – your ultimate guide

For many people who have a passion for travel, customer service and adventure, becoming a f light attendant is a dream job. Flight attendants are the public face of airlines, ensuring the safety and comfort of passengers during their journeys. 

If you’re interested in pursuing a career as a flight attendant, this comprehensive guide will walk you through the steps and provide essential insights to help you achieve your goal. 

What Is a flight attendant? 

A flight attendant, also known as a cabin crew member or steward/stewardess, is a trained airline professional responsible for ensuring the safety, comfort and well-being of passengers during flights. Their primary role is to assist and attend to passengers throughout the journey, from the moment they board the aircraft until they disembark. 

Understanding the role 

Before you set off on your journey to becoming a flight attendant, it’s essential to have a clear understanding of the role. Their duties include: 

• Ensuring passengers’ safety by providing pre-flight safety demonstrations and responding to emergency situations. 
• Observing passengers for unusual behavior. 
• Assisting passengers with boarding, seating and stowing carry-on baggage. 
• Assisting passengers with young children or specific health needs.  
• Serving food and beverages and attending to passengers’ requests. 
• Maintaining a clean cabin. 
• Providing excellent customer service and resolving passenger issues. 
• Ensuring the cabin is secured during takeoff and landing. 
• Assisting passengers in disembarking safely after landing. 

What requirements do you need to meet to become a flight attendant? 

To pursue a career as a flight attendant, you need to meet specific minimum requirements: 

• Age : candidates are required to be a minimum of 18 to 21 years of age.  
• Education : a high school diploma or equivalent is required, although some airlines may prefer candidates with post-secondary education. 
• Language Skills : fluency in English is essential, and proficiency in other languages can be an advantage, particularly if you plan to work for international airlines. 
• Physical Requirements : flight attendants must meet certain physical requirements, such as height (to reach the overhead bins) and weight restrictions to perform their duties effectively. Also, it’s necessary to have good, clear vision – at least 20/40. 
• Legal Eligibility : you must be legally eligible to work in the country where the airline is based. 
• Clear criminal background check . 
• Willingness to relocate , if necessary. 
• Completion of airline-specific training programs . 

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Gain relevant skills and experience 

To stand out as a flight attendant candidate, it’s beneficial to acquire relevant skills and experience: 

• Customer Service : develop your customer service skills, as this is a fundamental aspect of the job. 
• First Aid and CPR Certification : many airlines require flight attendants to have certification in First Aid and cardiopulmonary resuscitation (CPR). 
• Communication : enhance your communication and interpersonal skills to effectively interact with passengers and crew members. 
• Conflict Resolution : learn conflict resolution techniques, as dealing with difficult passengers can be part of the job. 

10 steps to become a flight attendant  

Here’s a list of 10 common steps to follow on your journey to becoming a flight attendant: 

Complete your education 

To become a flight attendant, you’ll need at least a high school diploma or GED (General Educational Development) test. While it’s not obligatory, having a bachelor’s degree could enhance your chances of being hired. Particularly advantageous degrees include those in fields such as marketing, hospitality, public relations, tourism, or communication. 

Gain some work experience 

To boost your resume, it’s beneficial to have relevant work experience. Numerous airlines require a minimum of two years of experience in roles related to hospitality, customer service or sales. Airlines seek work experience that demonstrates your ability to endure extended periods on your feet, work extra hours when necessary, offer problem-solving skills and consistently deliver exceptional customer service. 

Research airlines and their requirements 

Different airlines may have varying requirements for flight attendant candidates. It’s worth researching various airlines to understand their specific qualifications, such as height and language preferences. Some airlines may also require candidates to relocate to a specific base city. 

Create a standout resume and cover letter 

Craft a compelling resume (with cover letter) that highlights your qualifications, skills and relevant experience. Tailor your application materials to each airline you apply to, showcasing why you’re an ideal fit for their particular team. 

Apply for open positions 

Some valuable platforms for aspiring flight attendants to explore job opportunities are LinkedIn, online job listings and the official websites of major airlines. Be prepared to submit your application promptly when positions become available.  

Prepare for the interview process 

Once you receive an invitation for an interview, prepare diligently. Flight attendant interviews typically include group exercises, one-on-one interviews and assessments of your customer service and problem-solving skills. Dress professionally and be ready to demonstrate your passion for the role. 

Attend flight attendant training 

If you successfully pass the interview process, you’ll undergo rigorous training provided by the airline. Training covers safety procedures, emergency protocols, and the specific policies of the airline. Be prepared for three to six weeks of intense training for eight hours a day, both in the classroom and through hands-on experience.  

Pass background checks and medical exams 

Airlines conduct thorough background checks and medical exams to ensure candidates meet their safety and security standards. You’ll be expected to provide references and undergo medical evaluations, including drug and alcohol testing. 

Pass FAA certification exams 

After finishing your training, if you are in the United States, your employer will submit an application to the Federal Aviation Administration (FAA) for your Certificate of Demonstrated Proficiency. You will need a distinct certificate for each type of aircraft you are qualified to operate. To sustain your certification, you must also undertake annual training. 

Prepare to be put on a reserve line 

Flight attendants on reserve status frequently step in to cover shifts when colleagues are unable to work. After approximately a year, exceptional performance can lead to flight attendants being relieved of reserve duties, granting them the flexibility to transfer from their base airport and secure more favorable work schedules. 

How much do flight attendants earn? 

The salary of a flight attendant can differ significantly based on factors like experience, location, and the airline. However, the average annual salary for a flight attendant in the United States is around $84,146, though typically it varies between $71,577 and $100,019. Bear in mind that this figure can differ widely. 

How long does it take to become a flight attendant? 

The time it takes to become a flight attendant can vary. The training program provided by airlines usually lasts several weeks. However, the overall process, including the application, interviews and background checks, may take a few months, or up to one year.

What’s a flight attendant’s schedule like? 

Flight attendant schedules can be irregular and may include weekends, holidays and overnight flights. They often work in shifts, and their schedules can vary from month to month. 

Reserve flight attendants are typically on reserve duty for about 18 to 20 days each month, although it could be fewer. As reserve flight attendants accumulate more seniority, they may have the opportunity to enjoy additional days off. 

It’s important to mention that flight attendants also frequently enjoy complimentary hotel accommodation during layovers, which is one of the perks of their job.

Do you need a college degree? 

While a college degree is not usually a strict requirement for becoming a flight attendant, having one can be an advantage, especially when competing for positions at major airlines. However, many successful flight attendants only have a high school diploma.

What are airlines looking for in applicants? 

Airlines typically look for candidates who possess: 

• Strong customer service skills 
• Excellent communication abilities 
• Adaptability and the ability to work well in a team 
• A commitment to safety and professionalism 
• Cultural sensitivity and language skills for international routes 

Additionally, airlines may have specific requirements and preferences based on their individual needs and routes.

Pros & cons of becoming a flight attendant 

Pros: .

• Travel opportunities 
• Meeting diverse people 
• Competitive benefits like health insurance 
• Flexible schedules 
• Discounts on flights for personal travel 

Cons: 

• Irregular work hours 
• Time away from home and family 
• Physically demanding job 
• Dealing with difficult passengers 
• Entry-level pay may be modest 
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Flight Attendant

Flight attendants provide routine services and respond to emergencies to ensure the safety and comfort of airline passengers.

Flight attendants typically do the following:

• Participate in preflight briefings with pilots to discuss cabin conditions and flight details
• Conduct preflight inspections of emergency equipment
• Demonstrate the location and use of safety equipment and emergency equipment
• Ensure that passengers have their seatbelts fastened when required and that all other safety requirements are observed
• Serve beverages and snacks
• Sell and serve beverages and meals, if available
• Take care of passengers, particularly those with special needs
• Reassure passengers during the flight, such as when the aircraft hits turbulence
• Administer and coordinate emergency medical care, if needed
• Direct passengers, including for evacuating the aircraft in an emergency

Airlines are required by law to have flight attendants aboard aircraft for the safety and security of passengers. The primary job of flight attendants is to keep passengers safe, ensuring that everyone follows security regulations and that the flight deck is secure. Flight attendants also try to make flights comfortable for passengers. At times, they may deal with passengers who display disruptive behavior.

Before takeoff, the captain (pilot) may conduct a preflight briefing with flight attendants about relevant flight information. Details include the number of hours the flight will take, the route the plane will travel, and weather conditions. Flight attendants check that emergency equipment is working, the cabin is clean, and there is an adequate supply of food and beverages on board. Flight attendants greet passengers as they board the aircraft, direct them to their seats, and help as needed.

Flight attendants demonstrate the location and proper use of safety equipment to all passengers, either in person or through a video recording before the plane takes off. They also check that seatbelts are fastened, seats are locked in the upright position, and all carry-on items are properly stowed in accordance with federal law and company policy. They answer questions about the flight and generally assist all passengers, including those with special needs.

A flight attendant’s most important responsibility, however, is to help passengers in the event of an emergency. This responsibility ranges from dealing with unruly passengers to directing evacuations. Flight attendants also are trained to perform first aid, extinguish fires, and protect the flight deck.

Before the plane lands, flight attendants once again ensure that seatbelts are fastened, seats are locked in the upright position, and all carry-on and galley items are properly stowed.

After passengers deplane, flight attendants survey the condition of the cabin. They submit reports on any medical, safety, or security issues that may have occurred during the flight.

Flight attendants held about 106,300 jobs in 2021. The largest employers of flight attendants were as follows:

Flight attendants work primarily in the cabins of passenger aircraft. Dealing directly with passengers and standing for long periods may be stressful and tiring. Occasionally, flights encounter air turbulence, which may make providing service more difficult and cause anxiety in some passengers. Handling emergencies and unruly customers also may be difficult and stressful.

Flight attendants may spend many nights away from home. Employers typically provide meal allowances and may arrange sleeping accommodations, such as in hotels or apartments shared by a group of flight attendants.

Injuries and Illnesses

Flight attendants have one of the highest rates of injuries and illnesses of all occupations. Common injuries include sprains, strains, and bruises. To avoid injury, these workers must follow safety procedures. For example, they must ensure that overhead compartments are closed, especially during turbulence, so that carry-on items don’t fall and present a risk to everyone in the cabin. Attendants also ensure that carts are properly stowed and latched during emergencies to prevent injuries to passengers and themselves.

Work Schedules

Flight attendants may have variable schedules, and part-time work is common. They often work nights, weekends, and holidays because airlines operate every day and have overnight flights. They may spend several nights per week or per month away from home. In most cases, a contract between the airline and the flight attendant union determines the total daily and monthly workable hours.

On-duty shifts per day may vary from 4 to 18 hours or longer, such as for international flights. The  Federal Aviation Administration  (FAA) requires specific hours of rest between duty periods based on the duration of a completed duty period. Each month, flight attendants may fly a specified number of hours and generally spend another specified number of hours on the ground preparing flights, writing reports, and waiting for aircraft to arrive.  

A flight attendant’s assignments of home base and route are based on seniority. New flight attendants must be flexible with their schedule and location. Almost all flight attendants start out working on call, also known as reserve status. Flight attendants on reserve usually live near their home airport, because they may have to report to work on short notice.

As they earn more seniority, flight attendants may have more control over their schedules. For example, some senior flight attendants may choose to live outside their home base and commute to work. Others may choose to work only on regional flights. On small corporate airlines, flight attendants may work on an as-needed basis.

Flight attendants receive training from their employer and must be certified by the  Federal Aviation Administration  (FAA). Flight attendants typically need a high school diploma or the equivalent and work experience in customer service.

Applicants must meet minimum age requirements, typically 18 or 21; be eligible to work in the United States; have a valid passport; and pass a background check and drug test. They must have vision that is correctable to at least 20/40 and often need to conform to height requirements set by the airline. Flight attendants also may have to pass a medical evaluation.

Flight attendants should present a professional appearance, which may be defined by the employer.

A high school diploma is typically required to become a flight attendant. Some airlines may prefer to hire applicants who have taken some college courses or who have a college degree.

Those working on international flights may need fluency in a foreign language. 

Prospective attendants may enroll in flight attendant academies.

Work Experience in a Related Occupation

Flight attendants typically need 1 or 2 years of work experience in a service occupation before getting their first job as a flight attendant. This experience may include customer service positions in restaurants, hotels, or resorts. Experience in sales or in other positions that require close contact with the public and focus on service to customers also may help develop the skills needed to be a successful flight attendant.

After a flight attendant is hired, airlines provide initial training that typically lasts for several weeks or a few months. The training usually takes place at the airline’s flight training center and is required for FAA certification.

Trainees learn emergency procedures such as evacuating aircraft, operating emergency equipment, and administering first aid. They also receive specific instruction on flight regulations, company operations, and job duties.

Toward the end of the training, students go on practice flights. They must complete the training to keep a job with the airline. Once they have passed initial training, new flight attendants receive the FAA Certificate of Demonstrated Proficiency and continue to receive additional on-the-job training as required by their employer.

Licenses, Certifications, and Registrations

All flight attendants must be certified by the FAA. To become certified, flight attendants must complete their employer’s initial training program and pass an exam. Flight attendants are certified for specific types of aircraft and must take new training for each type of aircraft on which they are to work. In addition, attendants receive recurrent training every year to maintain their certification.

Advancement

Career advancement is based on seniority. On international flights, senior attendants frequently oversee the work of other attendants. Senior attendants may be promoted to management positions in which they are responsible for recruiting, instructing, and scheduling.

Flight attendants typically have an interest in the Helping , Persuading , and Organizing interest areas, according to the Holland Code framework. The Helping interest area indicates a focus on assisting, serving, counseling, or teaching other people. The Persuading interest area indicates a focus on influencing, motivating, and selling to other people. The Organizing interest area indicates a focus on working with information and processes to keep things arranged in orderly systems.

If you are not sure whether you have a Helping, Persuading, or Organizing interest which might fit with a career as a flight attendant, you can take a career test to measure your interests.

Flight attendants should also possess the following specific qualities:

Attentiveness. Flight attendants must be aware of passengers’ needs to ensure a pleasant travel experience. They must also be aware of any security or safety risks.

Communication skills. Flight attendants should speak clearly, listen attentively, and interact comfortably with passengers and other crew members.

Customer-service skills. Flight attendants should have poise, tact, and resourcefulness to handle stressful situations and meet passengers' needs.

Decision-making skills. Flight attendants must be able to act decisively in emergency situations.

Physical stamina. Flight attendants may need to lift baggage and stand and walk for long periods. They often need to conform to height and weight requirements and have vision that is correctable to at least 20/40. Flight attendants may have to pass a medical evaluation.

Flight attendants should present a professional appearance and not have visible tattoos, body piercings, or an unusual hairstyle or makeup.

The median annual wage for flight attendants was $61,640 in May 2021. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $37,020, and the highest 10 percent earned more than $81,400.

In May 2021, the median annual wages for flight attendants in the top industries in which they worked were as follows:

Flight attendants receive an allowance for meals and accommodations while working away from home. Although attendants may be required to purchase an initial set of uniforms and luggage, their employer usually pays for replacements and upkeep. Flight attendants generally are eligible for discounted airfare or free standby seats through their airline.

Flight attendants may have variable schedules, and part-time work is common.

Employment of flight attendants is projected to grow 21 percent from 2021 to 2031, much faster than the average for all occupations.

About 18,100 openings for flight attendants are projected each year, on average, over the decade. Many of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire. 

Much of the projected employment growth in this occupation is due to recovery from the COVID-19 recession of 2020 and is likely to occur early in the projections decade. A return to normal patterns of travel following the pandemic is expected to support job growth of flight attendants, who will continue to be needed to ensure the safety and comfort of passengers on flights.

For more information about flight attendants, visit the career webpage of any airline company, contact its personnel department, or visit

Association of Flight Attendants—CWA  (AFA-CWA)

Association of Professional Flight Attendants  (APFA)

Federal Aviation Administration  (FAA)

Where does this information come from?

The career information above is taken from the Bureau of Labor Statistics Occupational Outlook Handbook . This excellent resource for occupational data is published by the U.S. Department of Labor every two years. Truity periodically updates our site with information from the BLS database.

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There are many excellent tools available that will allow you to measure your interests, profile your personality, and match these traits with appropriate careers. On this site, you can take the Career Personality Profiler assessment, the Holland Code assessment, or the Photo Career Quiz .

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Flight Attendant Professional Goals

Getting started as a flight attendant.

• What is a Flight Attendant
• How to Become a Flight Attendant
• Certifications
• Tools & Software
• LinkedIn Guide
• Interview Questions
• Similar Job Titles
• Work-Life Balance
• Professional Goals
• Flight Attendant Resume Examples
• Flight Attendant Cover Letter Examples

Track Your Goals with Teal

Log your goals and career aspirations on an ongoing basis to keep career groth front of mind with Teal.

Why Every Flight Attendant Should Have Goals

Different types of career goals for flight attendants, customer service excellence goals, safety and compliance goals, professional development and advancement goals, health and wellbeing goals, global and cultural awareness goals, what makes a good career goal for a flight attendant , career goal criteria for flight attendants, service excellence and safety proficiency.

• Achieve Service Certification
• Master Emergency Protocols
• Enhance Passenger Interactions

Cultural and Linguistic Adaptability

• Achieve Proficiency in Key Languages
• Master Intercultural Communication
• Engage in Cultural Immersion Experiences

Leadership and Team Collaboration

• Master In-Flight Service Excellence
• Develop Crisis Management Skills
• Enhance Cross-Departmental Communication

Personal Wellness and Resilience

• Develop a Fitness Routine
• Master Stress-Relief Techniques
• Establish Rest and Recovery Plans

Log Your Wins Every Week with Teal

12 Professional Goal Examples for Flight Attendants

Achieve a senior flight attendant position, gain proficiency in additional languages, lead in-flight service excellence initiatives, obtain a specialized certification, master safety and emergency procedures, develop conflict resolution skills, enhance personal fitness and wellbeing, cultivate a global cultural awareness, volunteer for airline-specific committees or unions, mentor new flight attendants, pursue cross-training opportunities, attend industry conferences and networking events, career goals for flight attendants at difference levels, setting career goals as an entry-level flight attendant, setting career goals as a mid-level flight attendant, setting career goals as a senior-level flight attendant, leverage feedback to refine your professional goals, embracing constructive criticism for career advancement, integrating customer insights into your professional milestones, utilizing performance reviews to set targeted goals, goal faqs for flight attendants, how frequently should flight attendants revisit and adjust their professional goals, can professional goals for flight attendants include soft skill development, how do flight attendants balance long-term career goals with immediate project deadlines, how can flight attendants ensure their goals align with their company's vision and objectives.

What is a Flight Attendant?

More Professional Goals for Related Roles

Driving customer satisfaction, resolving issues with empathy and efficiency

Creating memorable guest experiences, driving service excellence in the hospitality sector

Crafting unforgettable journeys, tailoring travel experiences to individual desires

Fostering customer loyalty and business growth through personalized relationship management

Driving customer satisfaction and loyalty through proactive relationship management

Leading customer satisfaction, ensuring service excellence through team management

Flight Attendant Requirements (Height, Weight, Age, and More)

There are many common questions around being eligible to be a flight attendant. The requirements for the job have changed a lot over the years. This causes a lot of confusion on the part of people looking to become flight attendants.

Sometimes people think they don’t meet one of these requirements and don’t bother applying. In many cases, the requirement keeping you from applying might not even be a requirement any more. In other cases, someone might apply to a handful of airlines and get all the way to the interview before finding out they wasted their time.

In this article we cover all the major requirements for being a flight attendant. We relied on input from industry experts, experienced flight attendants, and the airlines themselves to make sure the information is accurate.

Flight Attendant Height Requirements

One of the most common concerns among people who want to become flight attendant is their height. Many people think they’re either too short or too tall to have a chance as a flight attendant.

It turns out, there isn’t really a universal height requirement for flight attendants. The requirement is to be able to reach the overhead luggage compartments without help. Although it can differ a little bit based on airline, basically this equates to being at least 4’11”.

Since this number an vary sometime by airline, your best bet if you think you’re cutting it close is to apply anyway and have that discussion with the airline when it comes up. They will let you know if they an actual height requirement or just a reach requirement where you have to be able to reach the overhead compartments which are usually 72-84 inches tall.

As far as being too tall to be a flight attendant? Most flight attendants are under 6’3. That being said, you’re best bet is to consider if you think you’d have problems with standing in the plane for an extended amount of time. If you’re 7′ tall for example, it might make it very uncomfortable for you in the first place. As long as you are 6’3 or less, I would still apply and find out more from the specific airline you interview with.

Flight Attendant Weight Requirements

There is not a specific weight requirement for flight attendants. Instead, they are required to have a proportional look. This means that although you don’t have to be skinny, you should look healthy and fit. For a good indication of this, here is a BMI calculator that lets you enter your height and weight to see if you are in the “normal” range.

The key here is that you want to look proportional and be in good enough shape to be on your feet for much of the day, perform physical duties like helping passengers with luggage, and have enough energy to make it through a long work day.

Flight Attendant Age Requirements

The minimum age required to be a flight attendant is 18 years old. Some airlines require you to be 19 or 20 when you apply, but none are allowed to make the requirement older than 21.

Another common question we get is if you can become a flight attendant later in life. After all, it does seems like most flight attendants are young. There is no maximum age to become a flight attendant. If you’re in your 40’s or 50’s and want to be a flight attendant, go ahead and apply! As long as you meet the other requirements, your age won’t be a problem.

Flight Attendant Educational Requirements

Airlines require prospective flight attendants to have a high school diploma or equivalent. Having a college degree is not required.

However, having college experience or even a college degree is seen as an advantage and can help you land a job over others with less education. Like many other jobs, more education is considered better, but don’t let your lack of a college degree keep you from applying. As you’ll see in the next section, there are other way more important things that airlines look for in a flight attendant.

Flight Attendant Appearance Requirements

Airlines look at flight attendants as the face of the airline. They are the professionals that passengers interact with the most and often leave a lasting impression.

Because of that, there are appearance standards that airlines have to make sure their brand is represented the way the airline likes it to be. Here is a brief list of requirements you should know about.

• Clean, neat, and professional : Airlines want their flight attendants to look very professional. This means a clean and well kept appearance. This includes things like your clothing being clean and ironed as well as you looking “polished”.
• Tattoos:   Airlines do not allow for flight attendants to have tattoos that are visible while wearing their airline specific uniform.
• Piercings: Airlines allow for one piercing per earlobe and nothing else. Your nose, lips, eyebrows and other visible parts of your body cannot have any piercings

Other Flight Attendant Requirements

In addition to some of common questions we get on requirements, here are some others that you might not have thought of:

• Physical Fitness: As a  flight attendant you’ll need to be on your feet much of the day, help passengers with luggage, and perform various safety procedures on the aircraft. This means that being in good physical condition and being able to perform these tasks is required.
• Fluent in English: Assuming you plan on being a flight attendant in the United States, you’ll be required to be fluent in English in order to communicate with a large majority of your passengers.
• Criminal background test: You’ll be required to pass a criminal background check to become a flight attendant
• Drug Test: Airlines will also expect you to pass a pre-employment drug screen as well as be subject to more drug and alcohol testing in the future.
• Valid Identification: You will need a valid drivers license, social security card, and sometimes passport to be a flight attendant
• Citizenship : If you plan on being a flight attendant in the United States, you’ll have to be legally authorized to work here. That means you’ll have to be a citizen or be a legal resident alien.

Great People Skills

One last requirement worth mentioning is having fantastic people skills. As mentioned above, airlines see flight attendants as the window to the organization. They want someone who has great customer service skills and is generally really good with people.

These interpersonal skills and your ability to be friendly will go a long way in getting you hired as a flight attendant. In fact, much of the interview will be focused on how you interact with others. This will include your ability to help passengers (who are often tired and frustrated) as well as work with your fellow cabin crew.

In order to become a flight attendant you have to meet more requirements than you would for many other jobs. Luckily, most people either already do or can meet these requirements if they try to. Being a flight attendant can be a great career that pay well and offers a great sense of adventure. If you’re interested in taking the plunge, you should look this list over and give it a try.

Related Reading:

• How to become a flight attendant with no experience
• The Benefits of being a flight attendant

Related Articles

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What are Flight Attendant Physical and Beauty Standards?

• There is no one answer to the question of what the beauty standard is for flight attendants, as it can vary from airline to airline.
• However, there are some general things that most airlines look for in their cabin crew. These include physical fitness, grooming standards, and age requirements.
• Being attractive is not the only criterion for being a successful flight attendant. In fact, airlines place a greater emphasis on customer service skills and personality.

Is there a standard beauty and physical requirement to become a flight attendant? There is no one answer to this question as the beauty standard for a cabin crew can vary from airline to airline. However, there are some general things that most airlines look for in their cabin crew .

Firstly, the cabin crew needs to be physically fit and able to handle the demands of the job, such as standing for long periods of time and lifting heavy luggage. They also need to be presentable and have a pleasant appearance so that they can represent the airline in a positive light.

So while the beauty standard for a cabin crew may vary from airline to airline, there are some general qualities that most airlines are looking for.

Why Airline Industry Has Strict Beauty and Physical Standards

1. height and weight requirements, 2. physical fitness requirements, 3. grooming requirements, 4. age requirements, 5. vision requirements, customer-facing role, do i have to be handsome to work as a male flight attendant, do i have to be physically attractive and pretty to be work as a female flight attendant.

There is no doubt that beauty standards play a role in many industries, but the airline industry is one of the most notorious for its stringent standards.

In order to become a cabin crew member or flight attendant, applicants must meet a long list of physical requirements.

These requirements vary from airline to airline, but they typically include features such as height, weight, and even skin tone. While some argue that these standards are necessary for creating a professional and polished image, others contend that they are outdated and discriminatory.

Whatever the case may be, there is no denying that the beauty standard for cabin crew members is one of the most controversial in the airline industry.

Cabin crew are held to a high standard when it comes to their appearance. They are expected to be well-groomed and maintain a professional look at all times. One of the most visible aspects of this is their height and weight. Cabin crew must meet certain height and weight requirements in order to be considered for the job.

These requirements vary depending on the airline, but they typically fall within a certain range. For example, Delta Air Lines requires cabin crew to be at least 5’2″ tall and weigh no more than 160 pounds.

While these requirements may seem arbitrary, they are actually based on the need for cabin crew to be proportional. This ensures that they can move easily through the airplane and perform their duties without difficulty. The height and weight requirements for cabin crew are also in place so that they can be easily seen by passengers.

Cabin crew must also meet physical fitness requirements in order to be considered for the job. This is because they need to be able to handle the demands of the job, such as standing for long periods of time and lifting heavy luggage.

Also, during safety and emergency, the cabin crew is the one responsible for evacuating the passengers from the aircraft.

As a result, it is essential that cabin crew members be in good physical condition. It is important that they are physically fit and able to perform their duties without any difficulty.

Cabin crew must also meet certain grooming requirements in order to be considered for the job. This includes maintaining a well-groomed appearance at all times. They need to have a neat and professional look so that they can represent the airline in a positive light.

Some of the specific grooming requirements that cabin crew must meet include:

• Hair must be clean and styled neatly
• Makeup must be applied conservatively
• Nails must be clean and trimmed
• Clothing must be clean and wrinkle-free
• No visible tattoos
• Good and Healthy Teeth

Cabin crew members must also meet certain age requirements in order to be considered for the job. For example, Emirates, Delta Air Lines require cabin crew members to be at least 21 years old.

This is because airlines want to ensure that their cabin crew members are mature enough to handle the demands of the job.

Any potential cabin crew member must meet a strict set of physical requirements in order to be considered for the role. One of the most important requirements is eyesight.

Cabin crew members must also have good vision in order to be considered for the job. This is because they need to be able to see clearly in order to perform their duties safely.

All candidates must have eyes that are free from any abnormalities or defects.

Additionally, they must have 20/20 vision, or be able to correct their vision to 20/20 with glasses or contact lenses. If a candidate is unable to meet these vision requirements, they will not be able to pursue a career as cabin crew.

A cabin crew is a customer-facing job, which means that professional appearance is important. The airline wants its customers to feel safe and comfortable, and they rely on the cabin crew to be their ambassadors.

This is why there are certain physical requirements that applicants must meet in order to be hired.

Aside from the above physical requirements, flight attendants also need to have excellent communication skills and the ability to remain calm under pressure.

If you can meet all of these requirements, then you may just have what it takes to be appointed as a cabin crew member.

No, you don’t have to be handsome to work as a male flight attendant, but you do need to be well groomed and have an up-to-date appearance. You should also be fit and healthy, as this is an important job requirement.

Attractiveness is often seen as an important quality for male flight attendants. After all, they are the face of the airline and are responsible for providing a welcoming and enjoyable experience for passengers.

As a result, many airlines have strict physical requirements for their male flight attendants, including height, weight, and grooming standards. While good looks may help you get your foot in the door, ultimately it is your personality and customer service skills that will determine whether you are successful in this career.

So if you’re not blessed with movie-star good looks, don’t despair; you may still have what it takes to be a great male flight attendant.

No. The role of female flight attendants has changed a lot over the years. In the early days of commercial aviation, female flight attendants were chosen primarily for their looks. They were required to be young and attractive, and they had to adhere to strict physical appearance standards.

Today, however, female flight attendants are still expected to be well-groomed and presentable, but there is much more emphasis on customer service skills and other professional attributes. While it is still important to be attractive and pretty, it is no longer the only criterion for being a successful female flight attendant.

In conclusion, there are different beauty standards for cabin crew. There is the “looks” standard and then there is the “professionals” standard. If you’re not blessed with movie-star good looks, don’t despair; you may still have what it takes to be a great male flight attendant or female flight attendant if your personality and customer service skills meet their requirements.

Airlines have different standards for the physical appearance of their flight attendants, but in general, they are looking for women who are attractive and well-groomed.

It is important to note that being pretty is not the only criteria for being a successful flight attendant. In fact, airlines place a greater emphasis on customer service skills and personality.

That said, it certainly doesn’t hurt to be easy on the eyes. If you take care of yourself and have a pleasant appearance, you will likely have an advantage over other candidates.

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Flight Attendant

Tūmau Waka Rererangi

Alternative titles for Flight Attendant:

• Cabin Crew Member
• Travel Attendant

Flight attendants make sure that passengers travelling in aeroplanes are safe and comfortable.

Flight attendants usually earn

$48K-$50K per year

Source: Seek, 2023

Job opportunities

Length of training

<1 year of training required.

Vocational Pathways More

• Services industries

About the job

Pay for flight attendants varies depending on whether they work on domestic, trans-Tasman or international flights.

• Flight attendants usually earn between minimum wage and $50,000 a year.
• Flight attendants may also receive meal, accommodation, uniform and grooming allowances.

Source: Seek, 2023.

• PAYE.net.nz website - use this calculator to convert pay and salary information
• Employment New Zealand website - information about minimum pay rates

(This information is a guide only.  Find out more about the sources of our pay information )

What you will do

Flight attendants may do some or all of the following:

• look after passengers during flights
• check emergency and safety equipment before each flight
• prepare and check the catering, bar and cabin before each flight
• greet passengers, help them stow their luggage and check that they are seated safely
• demonstrate aircraft emergency procedures and safety features to passengers
• serve and clear away food and drinks
• use their knowledge of first aid to help sick passengers.

Skills and knowledge

Flight attendants need to have:

• knowledge of flight and emergency procedures
• ability to operate emergency equipment, such as defibrillators
• hospitality skills for serving food and drinks
• strong customer service skills
• first aid and medical skills
• ability to assist people with special needs, such as young children or people with disabilities.

Working conditions

Flight attendants:

• do shift work, including evenings, weekends and public holidays. International flight attendants may be rostered up to 18 hours a shift, and may spend many days away from home depending on where they are flying
• work at altitude, often in cramped conditions
• may work in conditions that are uncomfortable or dangerous, and may have to deal with stressful or difficult situations such as turbulence
• travel locally or internationally.

What's the job really like?

Jacqui chapman, travelling for work has its perks.

Jacqui Chapman thrives on the constant travel involved in her job as a flight attendant. "Many times when I've been in Wellington and there's an exhibition at Te Papa, I've thought, 'I would never have got the chance to see that otherwise.'

"If you do a six-day trip, you build up a rapport with the people you've worked with, and then you might have the opportunity to go to a Robbie Williams concert in Brisbane with four or five work buddies – it's great!"

Physical effects of working at high altitude

"This job does take a toll on your body and sleep. You need to be more proactive about your diet and sleeping habits than you normally would. So, I find out where I can buy fresh food at each stopover. You just have to be a little creative."

Watching others develop

Jacqui has moved up to the role of cabin supervisor, and helps train staff. "Sometimes I work with people who are shy, so I really enjoy seeing them gain confidence. It's not just about building up your own skills. You get an intrinsic reward from helping someone else out, and seeing them develop."

Flight steward video

Sarah Anderson talks about her career as a flight steward with the Royal NZ Air Force – 1.50 mins. (Video courtesy of Defence Careers)

How to enter the job

Entry requirements.

There are no specific requirements to become a flight attendant. However, a New Zealand Certificate in Aviation (Flight Attendants) Level 4 may be useful.

Once accepted for work on an airline, trainee flight attendants usually attend a training course and complete assessments before starting work. Each airline has its own training programme that helps flight attendants maintain and develop their skills and knowledge.

• Air New Zealand website - becoming a flight attendant with Air New Zealand
• ServiceIQ website - New Zealand Certificate in Aviation (Flight Attendants)

Secondary education

There are no specific secondary education requirements to become a flight attendant. However, languages and English are useful.

Personal requirements

Flight attendants need to be:

• customer-focused and friendly
• good communicators
• able to relate to people from a range of cultures and backgrounds
• responsible and professional
• resilient and calm in stressful situations
• able to work well in a team
• organised, resourceful and alert.

Useful experience

Useful experience for flight attendants includes:

• customer service
• tourism or hospitality work
• work in a travel agency
• work that involves speaking another language.

Physical requirements

Depending on the airline, flight attendants may need to:

• pass a lift and reach test, which usually requires flight attendants to be between 160 and 185 centimetres tall, and able to lift heavy bags and emergency equipment
• pass a medical exam
• be able to swim 50 metres under 2 minutes unaided
• have a certain standard of eyesight to carry out emergency procedures without glasses.

Find out more about training

What are the chances of getting a job.

According to the Census, 3,015 flight attendants worked in New Zealand in 2018.

Advantage if you speak more than one language

Being able to speak more than one language increases your chances of getting a job as a flight attendant.

Useful languages to know include:

Air New Zealand key employer

Air New Zealand is the biggest employer of flight attendants.

Flight attendants may also work for:

• the Royal NZ Air Force.
• Air New Zealand, careers.govt.nz interview, Jan 2021.
• Stats NZ, '2018 Census Data', 2019.

(This information is a guide only. Find out more about the sources of our job opportunities information )

Progression and specialisations

Flight attendants usually progress from working on domestic flights to working on international flights, or into senior roles such as lead flight attendant or purser. 

They may also choose to transfer to ground-based jobs such as check-in agent, or customer service roles.

Flight attendants make sure that passengers travelling in aeroplanes are safe and comfortable, and may serve them food and drink

Related jobs:

Aeroplane pilot kaiwhakahaere waka rererangi.

Aeroplane pilots fly planes that transport people and goods, or spread fertiliser or bait.

Travel Agent/Adviser Māngai Whakarite Haerenga/Kaitohutohu Whakarite Haerenga

Travel agents/advisers provide information about tourism attractions, sell travel, accommodation, tours and attractions, do ticketing, and process payments.

Waiter/Waitress Kaitiaki Tēpu Kai

Waiters/waitresses serve food and drinks in restaurants, hotels, clubs and other eating places.

Related courses:

Tourism studies, aircraft operation, food and beverage service, job vacancy websites:, view a list of job vacancy and recruitment websites.

Last updated 27 March 2024

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Reader's Digest

21 Flight Attendant Secrets Every Traveler Will Want to Know

Posted: May 22, 2024 | Last updated: May 22, 2024

Help them help you

The next time you get the urge to fly—or "blast through the sky in a pressurized metal tube," according to one hilarious airline announcement —you'll spend a good deal of time in close quarters with the cabin crew. They're a wealth of knowledge about all things flight related, which is why you can make your trip smoother by learning the things flight attendants wouldn't do on an airplane , what flight attendants first notice about you and the rules to follow when you fly . But let's be serious: Most of us are more interested in the juicy flight attendant secrets that pull back the curtain on the profession.

So we asked several seasoned vets who've worked for major U.S. airlines (and have seen it all) to share their best flight attendant secrets. (They want to keep their jobs, so they withheld their surnames to protect their privacy.) Going beyond the strange rules flight attendants have to follow , these flight attendants spilled pet peeves, insider secrets and tips to make your next flight even better.

All they want in life is for you to follow the boarding directions

Those announcements about boarding, checking luggage at the gate, stowing luggage on board, finding your seat and other things may not seem like a big deal to you, but they're designed to streamline the boarding process. And you can cause a delay if you're not paying attention to them, says Yaika B. The cabin crew may not call you on it, but they do notice—nobody is above the rules.

They're not looking for a fling in every city

Thanks mostly to Hollywood, flight attendants have gotten a wild reputation, but the truth is, most of them don't hook up in every city. "I'm married, but honestly, I'm too exhausted to go swiping through Tinder anyhow," says Ashley M. "After I land, all I want is sleep." If you're looking to snooze during your flight, find out what to wear on a plane for optimal comfort and convenience.

They're not looking for a fling with passengers either

News flash: Flight attendants aren't looking to sleep with you, so don't hit on them. Being hit on by passengers isn't one of those funny stories airline veterans tell their pals —it's annoying. "We are being friendly to you because it's part of our job, not because we're flirting with you," says Evan R. "Also, we hate 'mile-high club' jokes. Having sex in the lavatory is going to be cramped, uncomfortable, and it's gross. Your friend who said they did it? They lied."

They really don't want to go viral

Every airline has a strict social media policy that is part of the rules flight attendants must follow. While crew members are forbidden from posting anything controversial or obscene (or anything that might make the best airlines look worse) on their own socials, passengers can do as they like. But that doesn't mean flight attendants want to end up in those posts. "We don't want to be on your social media, at all, not ever, not on accident, not on purpose," says Evan, adding that it's worse if you're secretly recording them. "One of my worst flight experiences ever was when a 'famous' YouTuber filmed himself 'pranking' me."

They use sleep aids too

Air travel can really mess up your circadian rhythm, throwing off your sleep for days after you land. "I keep a bottle of melatonin gummies in my flight bag," says Evan, who also swears by an eye mask and headphones playing white noise. Flight attendants don't use these things while on the job, but you can steal this tip for your next cross-country flight. By the way, those items also make great flight attendant gifts .

The airline's app has the fastest and most accurate info

If an airline has an app, install it and use it. It'll have the most current and accurate information about your flight, including gate info, seat numbers, checked luggage and time changes or flight delays . Sometimes the app even gets updates before airline employees at the desk do, says Nicole J. Airline apps will also remind you of any travel restrictions or weather alerts and will walk you through the boarding process.

Don't make them recite the drink list for every single passenger

In general, flight attendants have to repeat themselves a lot, but you can make it a little easier for them (and faster for you!) by paying attention the first time they say something. That goes double for the drink list, says Emily C. If you can't remember it, no sweat; just ask if they have something. If they don't, it's a simple "no." And instead of asking the flight attendant to repeat the list so you can buy time to decide on your order, simply say, "Just a second, please."

Turbulence can freak them out too

Normal turbulence is expected and usually not jarring for most seasoned crew members. But here's one of the flight attendant secrets you've probably never heard: There are times when it feels severe enough that even veteran fliers get anxious and scared. "It's OK to feel scared, but you can't let the passengers see it," says Olga P. "We are trained to stay calm, even if we don't feel calm." It's helpful for you, too, to stay calm and keep your feelings in check, she adds. "It only takes one person screaming to set off a whole plane in panic," she says.

They get tired of the rules too

There are rules you need to follow when you fly, but there are also some pretty strict flight attendant rules that the cabin crew must abide by. And sometimes they're as thrilled about following them as you are. "Especially during COVID-19 , I wanted to scream over all of the cabin-sanitizing requirements because some of them were ridiculously time-consuming and really didn't do anything other than put [on] a safety show," says Carol L. But regardless of how they're feeling, they still need to follow them—and so do you.

You are not the main character

Social media has led many people to suffer from "main character syndrome." You know the deal: These people feel like they're the star of a show, must film or snap their every move and assume their needs take precedence over everyone else's. "This drives me absolutely crazy," says LynnDee F. "Don't jam the aisle trying to film your TikTok dance, talk loudly into the camera as you narrate your whole trip or force the entire plane to become the audience for your singing solo. I will make you stop."

They see you overstuffing the overhead bin, and they're not fans

Your boarding behaviors are among the first things flight attendants notice about you, so try to make a good impression. "Want to start off on the wrong foot with me?" says Beth B. "Put your carry-on in a full overhead bin, leave it sticking out 6 inches, then take your seat at the window and wait for someone else—me!—to come along and solve the physics problem you just created." If you're having trouble with your carry-on luggage , ask for assistance or choose an overhead bin with more room.

The pay can be pretty terrible

One of the harshest realities of being a flight attendant is the pay. Not only do they have a low hourly wage—it starts at between $11 and $20 an hour—but they're not even considered on the clock until the boarding door is closed and the plane starts moving. (Delta announced in 2021, however, that it would pay certain cabin crews during boarding, and hopefully other airlines will follow suit.) This means the majority of flight attendants aren't getting paid to help you put your luggage in the overhead compartment or find your connecting flight. "By the time I count all the hours I spend doing stuff that is necessary for my job but isn't 'official,' I make less than minimum wage," says Emily. "Think about that the next time you want to demand we do something extra for you."

It helps to say "hello"

Chances are high that you'll end up next to a stranger at some point in your journey, and it's best for everyone to be friendly. Start with an easy "hello," doable for even the most introverted of travelers. "I get it," says Carol. "I have social anxiety too, but I've learned through my two decades as a flight attendant that you may need that stranger to help you, and that goes a lot better if you were friendly from the beginning." You don't have to become best friends or keep talking, but if you need to borrow a charger, swap seats or use the armrest , the request will go a lot smoother if you're already on good terms. "A little kindness really goes a long way in air travel," she says.

They're not above getting other passengers to take their side

We've all seen the viral airline videos of flight attendants who snap and steal a beer, curse out passengers or even jump out of a plane (on the tarmac). Most flight attendants don't take things that far, but they are willing to get other passengers on their side when calming unruly travelers. "You disarm an unruly passenger by introducing yourself, asking his name and saying something like, 'I've been incredibly nice to you for three hours. Why are you treating me like this?'" says Beth. "That also gets the other passengers on your side—and sometimes they'll even applaud."

They "crop dust" the cabin sometimes

Everyone has to pass gas sometimes, and that includes flight attendants. But where and how they do it can be strategic, says Evan. "I've never done it, obviously, but I know flight attendants who will 'crop dust' a section of the cabin as they walk down the aisle if they feel like a particular group is being rude—or if they just can't hold it in," he says. (In their defense, holding in a fart can be bad for your health .) "Usually we go into the lavatory to pass gas," he says, "and I recommend you do that too instead of grossing out your neighbors."

They're more diverse and mature than you think

Another stereotype flight attendants are constantly fighting is the idea that they're all young, single, white women, says Ashley—who is married, 39 and Hispanic. The average age for flight attendants is 46 for women and 44 for men.

Orlando Airport, Delta Commuter Jet, Flight Attendant

Safety always comes before comfort.

"We are there for your safety first. Service comes second to us," says Alisha R. "We aren't even trained in service while we go through initial training; it is six to eight weeks of drills, tests and safety equipment knowledge only." So if you ask to do something that violates a safety policy—like bring your own alcohol on board—the answer will be an automatic "no." Airline pilots need you to know that they, too, put safety above all.

Don't expect them to fix an emergency you could have prevented

If you have a baby, bring diapers. If you have diabetes, bring syringes. If you have high blood pressure, don't forget your medication. "If you ask nicely, I will try to make a diaper out of a sanitary pad and a pillowcase or ask over the intercom if someone has a spare inhaler," says Alisha. But be as prepared as you can be. "Lack of preparedness on your part doesn't constitute an emergency on our part," says Carol.

No, you can't sit wherever you want

One of Alisha's pet peeves is passengers who see their seat assignment as a suggestion, not a rule. It's never open seating, so just sit in your assigned airplane seat , she says. Swapping after everyone is seated—say, if you're a parent and want to sit next to your child—can be OK, though. At that point, you can politely ask a flight attendant to assist you for a smoother transition.

Airplanes are grosser than you think

Dirty feet up on head or armrests. Babies getting their poop-filled diapers changed right on a seat. Gum stuck to tray tables. Spilled food. Vomit. Blood. "You name it, I've seen someone do it on an airplane," says Carol. It's one of the biggest flight attendant secrets: Practicing good hygiene isn't just about preventing COVID-19; it can protect you from myriad yucky things on airplanes. "And for the love of all that is holy, stop taking off your shoes and socks," she adds.

Just bring a reusable water bottle

Stop buying $8 bottled water in the airport terminal. A reusable water bottle is one of the best investments Nicole says she's made, and toting it on each flight is one of her top flight attendant secrets. Make sure it's empty before going through security so it doesn't get confiscated by the TSA . After that, you're welcome to refill it as many times as you like. Having your own supply of water not only keeps you hydrated—which can help your immune system fight off germy airplane air—it'll come in handy if there's a delay or if cabin service can't operate as normal.

Additional reporting by Michelle Crouch and Meghan Jones.

• Data USA : "Flight Attendants"
• Daily Mail : "Steven Slater slides from JetBlue plane after quitting in 2010"

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