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Healthy Prestatyn Iach - Ty Nant

Nant Hall Road

Tel: 03000 850001

Disabled Access: Yes

Website: http://healthyprestatyniach.co.uk/

GP Out Of Hours Service Telephone Number for Patients

Raising a Concern:   If you have a concern about services that you have received from you GP, you should ask the practice to look into this for you. If you feel you require further advice, you can contact the health board via  Complaints – Betsi Cadwaladr University Health Board  for further information and next steps.

GP Out Of Hours Service Telephone Number for Patients : 111 - Betsi Cadwaladr University Health Board

Health Board : Betsi Cadwaladr University Health Board

Is this service available in Welsh? : This is subject to availability. Please contact the service directly to discuss provision / access to the service in the medium of Welsh.

Times covered by Out of Hours Service Provider : 6.30pm to 8.00am Monday to Thursday (weeknights), 6.30pm to 8.00am Friday to Monday (weekends) and Bank Holidays

Last Updated: 21 February 2024 12:39 by NHS 111 Wales

Normal Opening Hours

Services offered, receive this service's address and phone number via email or mobile (free of charge).

Pioneering Healthy Prestatyn Iach opens its doors to patients

Apr 4, 2016

A pioneering new health service for Prestatyn has opened its doors to patients.

And the team behind Healthy Prestatyn Iach say the town’s 23,000 patients will get a better deal, with a new drop-in centre and a range of specialists.

Betsi Cadwaladr University Health Board (BCUHB) has taken over two GP surgeries in the town for the new service, the first of its kind in Wales.

It was launched from its Central Surgery base on Ffordd Pendyffryn and the former Seabank practice on Rhodfa Wyn, along with two satellite surgeries in Meliden and Ffynnongroyw.

The team will move to Denbighshire County Council’s Ty Nant by the end of the year, once the building is refurbished.

BCUHB area medical director Dr Chris Stockport is leading the Healthy Prestatyn Iach team, which will run in tandem with Healthy Rhuddlan Iach where another GP surgery has also been taken over by BCUHB.

There are nine GPs among the 60-plus team of staff, with many familiar faces for patients as well as new recruits.

Patient Ray Wharton, 73, of Gronant, says he’s delighted with the new service and believes it will be better for patients and GPs.

He said: “I come to Central Surgery once a month for blood tests as I’m taking a cancer drug and have suffered a heart attack in the past.

“I do think people rush to see a doctor when they don’t need to. This new service means patients can be directed to the right health professional without having to necessarily see a GP first.”

Ray, a retired retail general manager, added: “Things have to change if the NHS is to survive. I joined this practice in December and I fully support the new service. Let’s hope it will save GPs a great deal of time and be better for patients too.”

Dr Stockport, who is a former GP, says the new model will radically change how the GP practice operates in Prestatyn.

He said: “We are adopting a holistic approach with GPs leading teams that include advanced nurse practitioners, nurse practitioners, occupational therapists, pharmacists and other professionals. With time we will be adding more professionals.

“Historically a patient would book a GP appointment and go to see his or her GP who would too often only be able to reach for the prescription pad because other options were unavailable.

“Now we are going to ensure patients see the right professional at the right time. GPs will no longer just be acting as gatekeepers.

“For too long we have had GPs dealing with issues they don’t need to address. The problem then becomes ‘medicalised’ and very often that simply isn’t the right thing to do.

“When a GP sees, for example, a diabetic patient it’s no good just prescribing tablets we need to address the underlying issues. We can only do that by taking time to get to the root cause of the problem.

“So as GPs instead of simply prescribing tablets we will instead be prescribing social and lifestyle interventions. That has to be better for patients and better for the health service as we will be working in structured teams with professionals working together.”

He added: “One of the other issues is that young GPs don’t want to be self-employed and have to deal with all the extra pressure that comes from being contracted to the NHS but running surgeries as independent businesses.

“We have talked to young GPs and listened to their concerns. What many want is to be employed and not be self-employed, which is an option we are offering here.” Dr Sue Kidd, started work as one of the new Healthy Prestatyn Iach GP’s, and previously worked at a Wirral practice.

She said: “I have transferred here because I believe in Healthy Prestatyn Iach and the approach to holistic care.

“Working as part of a close team of health professionals means we will better treat patients while still having that personal interaction. And that personal touch is important. I want to get to know patients and their families.”

She added: “I really believe the new service has to be the way forward and will provide better care for patients. My husband Dr Nick Shah is joining me here in May once he finishes his work at his Birkenhead practice.”

Pharmacist Silvia Caldwell joined Healthy Prestatyn Iach after managing medicine at other GP practices.

She said: “This new system is multi-disciplinary and means health professionals working more closely together which has to be better for patients.

“My role within my team is to make sure medicine related problems are addressed and I answer the questions patients have with regard to prescribed medicines.

“In the past a patient would ask to see their GP and he or she would have to deal with any queries but now I will relieve my GP of that additional work.”

She added: “The aim is any patient can walk in and see a pharmacist the same day and have their concerns or questions answered.

“I will also be looking after blood tests. Lots of drugs need patients to have their blood tested so we can monitor patients and ensure their treatments are safe.

“Again, by dealing directly with blood tests as part of the team it takes the pressure and additional work off GP’s.”

Healthcare assistant Darryn Thomas, who as part of his role will co-ordinate the work of his Healthy Prestatyn Iach team, says he’s delighted with the pioneering new system.

He said: “I have worked at Central Surgery for 10 years but this new service is going to be so much better for patients, GPs and other health professionals.

“My role is to coordinate patient care to ensure patients are matched with the right professional that can best address their needs.

“Patient are allocated to teams and we can now ensure they get the help they need from the right professional at the right time.

“It saves time, streamlines the system and, as patients see the right person from the outset, it means they get the right treatment sooner.

“Of course there is still the option of booking an appointment, in confidence, with a GP if they prefer. If a patient is unsure who they need to see then I, as team coordinator, can direct them.”

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Vaughan Gething visits ground breaking Healthy Prestatyn Iach

Cabinet Secretary for Health and Well-being Vaughan Gething today visited a ground breaking new primary care centre in Prestatyn.

This was published under the 2016 to 2021 administration of the Welsh Government

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“Healthy Prestatyn Iach draws upon the skills of many health professionals who can offer expert advice, whilst freeing up GPs to treat people with the most complex conditions.  It’s the first model of its kind in North Wales and the staff here can be proud of what they have achieved.   “I know that Dr Chris Stockport and his team have worked hard, together with the health board and the local authority, to improve the service that is on offer.   I want us to use the learning from this model across Wales.”

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Pioneering Prestatyn health service opens its doors

A pioneering new health service for Prestatyn has opened its doors to patients.

And the team behind Healthy Prestatyn Iach say the town’s 23,000 patients will get a better deal, with a new drop-in centre and a range of specialists.

Betsi Cadwaladr University Health Board (BCUHB) has taken over two GP surgeries in the town for the new service, the first of its kind in Wales.

It was launched from its Central Surgery base on Ffordd Pendyffryn and the former Seabank practice on Rhodfa Wyn, along with two satellite surgeries in Meliden and Ffynnongroyw.

The team will move to Denbighshire County Council’s Ty Nant by the end of the year, once the building is refurbished.

BCUHB area medical director Dr Chris Stockport is leading the Healthy Prestatyn Iach team, which will run in tandem with Healthy Rhuddlan Iach where another GP surgery has also been taken over by BCUHB.

There are nine GPs among the 60-plus team of staff, with many familiar faces for patients as well as new recruits.

Patient Ray Wharton, 73, of Gronant, says he’s delighted with the new service and believes it will be better for patients and GPs.

He said: “I come to Central Surgery once a month for blood tests as I’m taking a cancer drug and have suffered a heart attack in the past.

“I do think people rush to see a doctor when they don’t need to. This new service means patients can be directed to the right health professional without having to necessarily see a GP first.”

Ray, a retired retail general manager, added: “Things have to change if the NHS is to survive. I joined this practice in December and I fully support the new service. Let’s hope it will save GPs a great deal of time and be better for patients too.”

Dr Stockport, who is a former GP, says the new model will radically change how the GP practice operates in Prestatyn.

He said: “We are adopting a holistic approach with GPs leading teams that include advanced nurse practitioners, nurse practitioners, occupational therapists, pharmacists and other professionals. With time we will be adding more professionals.

“Historically a patient would book a GP appointment and go to see his or her GP who would too often only be able to reach for the prescription pad because other options were unavailable.

“Now we are going to ensure patients see the right professional at the right time. GPs will no longer just be acting as gatekeepers.

“For too long we have had GPs dealing with issues they don’t need to address. The problem then becomes ‘medicalised’ and very often that simply isn’t the right thing to do.

“When a GP sees, for example, a diabetic patient it’s no good just prescribing tablets we need to address the underlying issues. We can only do that by taking time to get to the root cause of the problem.

“So as GPs instead of simply prescribing tablets we will instead be prescribing social and lifestyle interventions. That has to be better for patients and better for the health service as we will be working in structured teams with professionals working together.”

He added: “One of the other issues is that young GPs don’t want to be self-employed and have to deal with all the extra pressure that comes from being contracted to the NHS but running surgeries as independent businesses.

“We have talked to young GPs and listened to their concerns. What many want is to be employed and not be self-employed, which is an option we are offering here.” Dr Sue Kidd, started work as one of the new Healthy Prestatyn Iach GP’s, and previously worked at a Wirral practice.

She said: “I have transferred here because I believe in Healthy Prestatyn Iach and the approach to holistic care.

“Working as part of a close team of health professionals means we will better treat patients while still having that personal interaction. And that personal touch is important. I want to get to know patients and their families.”

She added: “I really believe the new service has to be the way forward and will provide better care for patients. My husband Dr Nick Shah is joining me here in May once he finishes his work at his Birkenhead practice.”

Pharmacist Silvia Caldwell joined Healthy Prestatyn Iach after managing medicine at other GP practices.

She said: “This new system is multi-disciplinary and means health professionals working more closely together which has to be better for patients.

“My role within my team is to make sure medicine related problems are addressed and I answer the questions patients have with regard to prescribed medicines.

“In the past a patient would ask to see their GP and he or she would have to deal with any queries but now I will relieve my GP of that additional work.”

She added: “The aim is any patient can walk in and see a pharmacist the same day and have their concerns or questions answered.

“I will also be looking after blood tests. Lots of drugs need patients to have their blood tested so we can monitor patients and ensure their treatments are safe.

“Again, by dealing directly with blood tests as part of the team it takes the pressure and additional work off GP’s.”

Healthcare assistant Darryn Thomas, who as part of his role will co-ordinate the work of his Healthy Prestatyn Iach team, says he’s delighted with the pioneering new system.

He said: “I have worked at Central Surgery for 10 years but this new service is going to be so much better for patients, GPs and other health professionals.

“My role is to coordinate patient care to ensure patients are matched with the right professional that can best address their needs.

“Patient are allocated to teams and we can now ensure they get the help they need from the right professional at the right time.

“It saves time, streamlines the system and, as patients see the right person from the outset, it means they get the right treatment sooner.

“Of course there is still the option of booking an appointment, in confidence, with a GP if they prefer. If a patient is unsure who they need to see then I, as team coordinator, can direct them.”

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GP Test Requesting in Healthy Prestatyn

• An audit trial, so they know who ordered a test
• If a patient loses they blood request form, a new one can easily be printed off
• The doctor gets what they ordered - in the past, the handwritten note could be difficult for a laboratory to interpret and some tests were missed, but now the doctor knows they will get all the tests they request.
• If a patient’s been in hospital, the GP can see any blood tests they’ve had, and import the results into the patient’s GP records
• If a patient’s been to a diabetic clinic, the GP can access the diabetic clinic results
• Details such as the patient’s date of birth and address are automatically completed as part of the test request

Opening Hours

BACK TO MAIN INDEX

Surgery Working Hours

Telephone 8.00am - 6.30pm (Emergency Line only from 5.30pm) Surgery Opening 8.30am - 6.00pm Appointments available 8.30am - 6.30pm

For non-urgent pre-bookable appointments please complete an AccuRx via our Online services or alternatively telephone the Surgery.

Urgent on the day appointments please complete an AccuRx via our Online services, this service runs between the hours of 8.00am - 11.00am, unfortunately in times of increased demand the sevice may be suspended sooner than the stated time, to resume at 8.00am the following morning.

We are closed on Saturdays and Sundays

Out of hours and weekends.

Outside normal surgery hours, it remains the responsibility of the Betsi Cadwaladr University Health Board to provide medical cover for Primary Care problems developing Out of Hours, often carried out by local GP’s.

The system is operational between 18:30 and 08:00 Monday to Thursday and from Friday 18:30 to 08:00 Monday and all Bank Holidays. This service is only for urgent situations that cannot wait until normal surgery hours and is not an alternative to your own surgery appointment system. For logistical reasons to minimise delay to patients it is not a drop-in centre and we would ask you please, if you develop problems after the surgery has closed, to contact the Out of Hours service on 111 . Your call will be answered by an experienced nurse who will ask a series of questions to help assess your problem and decide an appropriate course of action.

The Out of Hours service is the most appropriate point of contact for any illnesses where, during the working week, you would seek advice or treatment from your own GP.

 When We Are Closed

 Planned Closures and Bank Holidays

CONTACT DETAILS

Healthy Prestatyn Iach Ty Nant Nant Hall Road Prestatyn Denbigshire LL19 9LG

Telephone:  0300 085 0001

PRACTICE POLICIES

Find out more about our policies and procedures 

READ OUR POLICIES

PATIENT FEEDBACK

Let us know what you think of the practice and where we could improve

LET US KNOW YOUR THOUGHTS

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Healthy Prestatyn Iach teams up with nearby Parkrun to help improve patients’ wellbeing

Tuesday, 16 april 2019.

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Healthy Prestatyn Iach - Seabank Surgery (Denbighshire) - Health

Your GP can provide a wide range of services. This can include advice on health problems, physical examinations, and diagnosing symptoms, prescribing medication or other treatment or referring you to specialist services. Each GP practice will have practice leaflet outlining what services and care can be expected or a website with practice details.

Is there a charge to use this service?

Depends - NHS services are generally free at the point of delivery. There may be specific aspects of service which you may be charged for e.g. some services provided via your dentist or optician etc.

 Website

https://111.wales.nhs.uk/LocalServices/ViewLocalService.aspx?id=5067

 Address

 you can visit us here:.

Healthy Prestatyn Iach - Seabank Surgery 4 - 6 Rhodfa Wyn Prestatyn Denbighshire LL19 7UN

Contact methods

•   01745 852775

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For more information please refer to the full terms and conditions .

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