servicenow resume

• ServiceNow Developer Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on ServiceNow Developer Resumes:

• Design, develop, and implement ServiceNow applications, including customizations, integrations, and workflow automation
• Develop custom applications and reports using ServiceNow scripting languages, such as JavaScript, HTML, and CSS
• Troubleshoot and debug ServiceNow applications and integrations
• Create and maintain technical documentation for ServiceNow applications
• Monitor and optimize ServiceNow performance
• Develop and maintain ServiceNow security policies and procedures
• Develop and maintain ServiceNow integrations with other systems
• Develop and maintain ServiceNow automation processes
• Develop and maintain ServiceNow customizations and custom objects
• Develop and maintain ServiceNow reports and dashboards
• Develop and maintain ServiceNow training materials and user guides
• Develop and maintain ServiceNow best practices and standards

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ServiceNow Developer Resume Example:

• Developed and implemented a custom ServiceNow application for a client, resulting in a 25% increase in efficiency and a 15% reduction in errors.
• Collaborated with cross-functional teams to troubleshoot and debug ServiceNow applications, resulting in a 30% reduction in downtime and improved user satisfaction scores.
• Created and maintained technical documentation for ServiceNow applications, ensuring compliance with industry standards and best practices.
• Developed and maintained ServiceNow integrations with other systems, resulting in a 20% increase in data accuracy and a 10% reduction in manual data entry.
• Developed and maintained ServiceNow automation processes, resulting in a 30% reduction in manual tasks and improved team productivity.
• Developed and maintained ServiceNow customizations and custom objects, resulting in a 15% increase in system flexibility and improved user satisfaction scores.
• Designed and developed a ServiceNow reporting dashboard, resulting in a 25% increase in data visibility and improved decision-making processes.
• Monitored and optimized ServiceNow performance, resulting in a 20% increase in system speed and improved user satisfaction scores.
• Developed and maintained ServiceNow security policies and procedures, ensuring compliance with industry standards and best practices.
• ServiceNow Application Development
• ServiceNow Integration
• ServiceNow Automation
• ServiceNow Customization
• ServiceNow Reporting and Dashboards
• ServiceNow Performance Optimization
• ServiceNow Security and Compliance
• Cross-functional Collaboration
• Troubleshooting and Debugging
• Technical Documentation
• Industry Standards and Best Practices
• Process Improvement
• Team Productivity
• User Satisfaction
• Data Accuracy and Visibility

Top Skills & Keywords for ServiceNow Developer Resumes:

Hard skills.

• ServiceNow Development
• ServiceNow Administration
• ServiceNow Scripting
• ServiceNow Workflow
• ServiceNow Reporting
• ServiceNow Security
• ServiceNow Catalog Management
• ServiceNow Service Portal
• ServiceNow Performance Analytics
• ServiceNow ITSM Implementation

Soft Skills

• Problem Solving and Critical Thinking
• Attention to Detail and Accuracy
• Collaboration and Teamwork
• Adaptability and Flexibility
• Time Management and Prioritization
• Communication and Interpersonal Skills
• Analytical and Logical Thinking
• Customer Service and Support
• Self-Motivation and Initiative
• Creativity and Innovation
• Active Listening and Feedback Incorporation
• Continuous Learning and Improvement

Resume Action Verbs for ServiceNow Developers:

• Troubleshot
• Implemented
• Streamlined
• Collaborated
• Architected

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Resume FAQs for ServiceNow Developers:

How long should i make my servicenow developer resume, what is the best way to format a servicenow developer resume, which keywords are important to highlight in a servicenow developer resume, how should i write my resume if i have no experience as a servicenow developer, compare your servicenow developer resume to a job description:.

• Identify opportunities to further tailor your resume to the ServiceNow Developer job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for ServiceNow Developers:

Servicenow developer, cloud developer, cloud engineer, application developer, backend developer, full stack developer, software developer, software engineer.

Servicenow Developer Resume Samples

A ServiceNow Developer is responsible for the organization’s core system configuration. The job description entails gathering and documenting user and process requirements, developing technical requirements; and functional requirements . A well-drafted Servicenow Developer Resume indicates the following duties – developing workflow customization; supporting the service transformation teams, resolving problems, and integrating new applications; customizing Servicenow application and facilitating the rollout of new applications and modules; ensuring latest release is installed in the systems; participating in ongoing production support; and maintaining improvement of standards, policies and working methods.

Required skills for the post include – working knowledge in ServiceNow and in the following areas – Perl, Python, SQL, and AJAX; knowledge of database security procedures and protocols; the ability to present technical information to non-technical staff in a clear way; and excellent analytical skills. A degree in computer science and a few years of experience is commonly seen on resumes.

• Resume Samples
• Servicenow Developer

Servicenow Developer Resume

Summary : A Qualified IT Professional with 7 years of experience,including 4+ years of experience as a Service-Now suite developer and administrator. Experience in Configuring Applications using Service-Now tool, used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.

Skills : JavaScript, Java, Linux/UNIX, PHP, Bmc Remedy Administration.

Description :

• Provided leadership and direction across the Configuration management, Integrations, incident management and Support issues.
• Designed and implemented below Service-Now Custom solutions: Downstream impact Assessment application for Applications and business Services to be used by the configuration management team and Critical response team.
• Proposed change functionality for better impact assessment by the Change approvers and Change governance board & historic report ability.
• Changed management, workflow customization to accommodate the various compliance requirements.
• Identified and implemented new processes to improve the reliability, repeatability, and efficiency of Configuration Management.
• Worked with Configuration management stakeholders to identify and implement business requirements.
• Responsible for Coordination with Command center and other stakeholders to continuously work on improving the processes and aligning to the best practices.

Sr. Servicenow Developer Resume

Summary : A competent professional with around 8+ years of IT experience including 5+ years of extensive experience in Service-Now working with different modules such as Incident Management, Service Catalog, Problem Management, Change Management, Project Management and CMDB. Good understanding and knowledge on all phases of the software development life-cycle (SDLC) and also familiar with methodologies like Waterfall, Agile/Scrum.

Skills : Management, Service Catalog, Problem Management.

• Worked on internal portal for accessing all the business services by using ServiceNow Content Management Application.
• Configured Mid Servers on local Windows servers for Servicenow Integrations and Discovery Application.
• Individually implemented Discovery Application for populating CMDB.
• Migrated the update sets to Production and handle Release Management activities.
• Customized the forms and lists of Incident and Problem Management tables.
• Customized the used Change Application to personalize menus and rules as per process requirements.
• Extensively worked writing Sever side scripts, developing Business Rules, UI Action to achieve business rules in ServiceNow.

Jr. Servicenow Developer Resume

Headline : Over 3+ years of experience in IT Industry, experienced in designing, development and implementation of ITSM. Experience on various IT Services of Service-Now tool like Incident and Problem Management, Service Catalog Requests, Service-Now Administration, Configuration Management, Knowledge Management, Reporting, Asset Management, Integration with Web Services.

Skills : Configuration Management, Knowledge Management, Reporting.

• Used UI Macros to create pages as templates on the requirement.
• Worked on CMDB, SLM from the scratch.
• Worked on Update sets, UI scripts, Notifications as part of customizing the SNOW.
• Configured SLA workflow for the advance SLA configuration.
• Used Glide Record to retrieve and update data on different business conditions.
• Developed ESS functionality and implemented appropriate workflow.
• Coordinated Service Catalog options, including two-step checkout, cart controls, variables.

Asst. Servicenow Developer Resume

Summary : IT Industry with 3 years of experience in ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service-Now) A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.

Skills : IT Service Management Solutions, Asset Management.

• Developed of Service catalog which includes creating new catalog items, designing workflows and execution plans.
• Interacted with Stakeholders, Users, Customers for gathering requirements to arrive at design solution.
• Worked on Modules of ServiceNow like Incident Management, Change Management, Service Catalog, and Reporting and few other custom applications.
• Provided design, technical solutions for the user requirements at ClientName and made recommendations to improve their current processes.
• Wrote Client Scripts, UI policies, Business Rules, Security Rules and UI Actions, UI Pages/Macros.
• Worked on JDBC Extracts, SQL queries, Data sources, external connectivity using SN data source, Web services, Email integrations, LDAP etc.
• Designed many catalog items out of which few catalog items involves integration using SOAP Web services, Restful API.

Associate Servicenow Developer Resume

Objective : Software Development Life Cycle SDLC, quality management systems and project life cycle processes. 7 years of hands on experience in BMC Remedy platform as both Developer and Administrator. Configured Applications using BMC Remedy tool used in ITIL Management. Strong understanding of ITIL V3.

Skills : BMC Remedy tool used in ITIL Management. Strong understanding of ITIL V3.

• Created reports, workflows, data imports for Incident, Problem, Service Request, and Change Service Now modules Experience in Implementing ServiceNow Discovery and CMDB and integration.
• Created and Maintained foundation data - User Accounts, Approvers, Support Groups, Sites, Production Categorizations, and Templates.
• Responsible for preparing design level, program-level and user-level documentation.
• Built Reports, Gauges and Home Pages.
• Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and business processes.
• Worked with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by java script Performing quality assurance testing and user acceptance testing.
• Created reports, workflows, data imports for Incident, Problem, Service Request, and Change Service Now modules.

Servicenow Developer/Technician Resume

Summary : Experience in Designing, Developing and Administering ITIL and ITSM tool which includes ServiceNow, Remedy and HPSM. Experience in various IT Services of ServiceNow tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Change, Incident and Problem Management, Knowledge Management, Reporting, Integration with Web Services.

Skills : Administering ITIL, IT Services.

• Responsible for maintaining and growing data held within Service Now such as our users, locations, configuration items, service catalog items.
• Managed system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing, user acceptance testing and third party integration for ServiceNow platform.
• Contributed to the architecture and technical aspects of the ServiceNow implementation and operation project, independently making project related decisions, provides project status reports to project sponsor.
• Designed the most complex user system interfaces and business application prototypes.
• Worked very closely with ITSM Process Architect, customer personnel, Business Analysts, IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITSM processes and ServiceNow are in a controlled and predictive manner.
• Used Import Sets for data loading from external file or database to the ServiceNow.
• Performed day to day administration of the Service-Now tool Maintain business services and configuration item relationships in Service-Now tool.

Servicenow Developer II Resume

Objective : 4+ years of expertise in implementing end- to-end Service Catalog, Incident Management, Problem Management, Change Management, Service Level Agreements and monitoring Platform Performance. Experience working in different Service Now implementations handling multiple clients at the same time.

Skills : Problem Management, Change Management, Service Level .

• Integrated with Active Directory for SSO using SAML 2.0.
• Gathered requirements from users for attributes needed to develop Service Catalog items.
• Accountable for producing Technical Design Documents that includes application architecture details.
• Developed and managed application code, user interface, and third-party integration components.
• Developed necessary development documentation as needed e.g.technical design, developer notes, etc.
• Managed users, groups and roles Manages data with Tables, the CMDB, Import Sets, and Update Sets.
• Created Workflow activities and approvals.

Servicenow Developer I Resume

Summary : Over 8+ years of experience in design and development of web-based applications. Over 4+ years of experience as a Service-Now developer and administrator. Wide range of implementation experience with many global clients in the Service Now suite development including SOAP/REST integration, Discovery, Service Catalogs, Business Rules, Update sets, Workflow.

Skills : SOAP/REST integration, Discovery, Service Catalogs, Business Rules, Update sets, Workflow.

• Worked as a developer in design and develop the form for the business users as per their requirement in the finance department using service catalog and providing support in the customization of various record producers at Campbells.
• Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module.
• Implemented new workflows that use a variety of activities to understand how records are generated from workflows.
• Performed migration activities Dev to QA, QA to Prod.
• Coordinated Service Catalog options, including two-step checkout, cart controls, and variables.
• Investigated performance issues, learn troubleshooting tools, and use system logs to find issues Coordinates installation of ServiceNow upgrades and/or service packs.
• Developed and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.

Lead Servicenow Developer Resume

Summary : A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.

Skills : Asset Management, Change Management.

• Responsible for on-going enhancement and maintenance of the ServiceNow platform.
• Performed the most complex and advanced applications programming techniques.
• Ensured the configuration and customization to ServiceNow - adhere to the goals/strategy determined by the SN Architect and SN Product Owner.
• Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and Business processes.
• Customized UI Appearance for Problem and Change Management Application which is simple, intuitive and easy to use.
• Developed new configurations with SPRINT cycle.

Summary : IT Industry with 3+ years of experience in ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service-Now). A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.

Skills : Incident Management, Configuration & Asset Management, Change Management.

• Developed operational requirements documentation and train operational staff to maintain solution.
• Configured Service Level Agreements to define certain levels of service from both internal and external providers.
• Responsible for maintaining and growing data held within Service Now such as our users, service catalog items.
• Performed ServiceNow portal development with CMS.
• Implemented Email notifications, inbound actions.
• Worked on the defects post upgrade and fixed the defects.

Table of Contents

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Servicenow Administrator Resume Example & Writing Guide

Use this Servicenow Administrator resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

The term “administrator” can be used to describe someone who manages a team of people or a person who oversees an entire department. It can also be used as a job title for someone who maintains and supports an organization’s computer systems or infrastructure.

Because there are so many different ways to define this role, it’s important to tailor your resume to the specific position for which you’re applying. Here are some tips and an example to help you write a great serviceNow administrator resume.

Seasoned ServiceNow administrator with experience implementing and managing the ServiceNow platform in both private and public sector organizations. Proven ability to streamline service management processes, increase efficiency, and improve end-user satisfaction.

• Managed the implementation of Servicenow across multiple business units and ensured that all projects were delivered on time, within budget, and to a high standard.
• Provided technical support for users in relation to the use of Servicenow including training, problem solving, and issue resolution.
• Developed relationships with stakeholders at various levels throughout the organization to ensure effective communication during project delivery.
• Ensured compliance with internal policies and procedures related to IT security standards as well as external regulations such as GDPR where applicable.
• Assisted in developing new processes using existing tools or introducing new solutions when required by liaising closely with other teams involved in delivering projects e.g Project Management Office (PMO).
• Worked with the sales team to create a new process for creating and updating customer records
• Created an automated system that tracked all changes made to service requests, reducing errors by 40%
• Managed Servicenow’s help desk ticketing system, ensuring customers received timely responses from qualified agents
• Implemented a new tracking method for project status updates, increasing productivity 15% over 3 months
• Reduced average ticket response time by 25% through improved communication between departments
• Acted as the primary point of contact for ServiceNow and its associated applications.
• Configured, tested and implemented ServiceNow and associated applications according to best practices.
• Maintained ServiceNow and associated applications according to best practices.
• Certified ServiceNow Administrator
• Certified Salesforce.com Administrator
• Certified in ITSM with ITIL

Industry Knowledge: ITIL, ITSM, ITSSC, CA Service Desk, Service Catalog, ServiceNow, ITIL, CRM, Incident Management, Problem Management, Change Management, Release Management Technical Skills: ServiceNow, ServiceNow API, Microsoft SQL, Oracle, Java, HTML, CSS, JavaScript, jQuery, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Google Analytics, Microsoft Excel, Microsoft Word Soft Skills: Communication, Leadership, Teamwork, Problem Solving, Time Management, Critical Thinking, Attention to Detail, Creativity, Problem-Solving, Written and Verbal Communication, Decision Making

How to Write a Servicenow Administrator Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “managed customer accounts,” you could say you “managed customer accounts for top-tier client, reducing customer complaints by 20% in first six months and achieving 98% customer satisfaction rating.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work.

Identify and Include Relevant Keywords

When you apply for a job as a serviceNow administrator, your resume is likely to go through an applicant tracking system (ATS). This system will scan your resume for specific keywords related to the job opening. If your resume doesn’t include enough of the right terms, the ATS might not submit it to the hiring manager.

One way to make sure your resume makes it past the ATS is to include relevant keywords throughout all of the sections. You can find some of the most commonly used keywords in the list below:

• IT Service Management
• Windows Server
• Troubleshooting
• Administration
• Service Desk
• Technical Support
• ITIL Certification
• Incident Management
• Change Management
• Service Delivery
• Service Management
• IT Operations
• Software Development Life Cycle (SDLC)
• Business Analysis
• Business Process
• Oracle Database
• Microsoft SQL Server

Showcase Your Technical Skills

As a ServiceNow Administrator, you will be responsible for configuring, managing, and troubleshooting the ServiceNow platform. In order to be successful in this role, you will need to be proficient in the use of the ServiceNow platform, as well as other relevant software programs and systems. Additionally, you will need to have strong communication and problem-solving skills.

Patient Access Director Resume Example & Writing Guide

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• Sample Resumes

ServiceNow Resume Samples

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Our expert-approved industry's best downloadable templates are suitable for all levels - beginner, intermediate and advanced professionals. IT Professionals or IT beginner can use these formats to prepare their resumes and start to apply for IT Jobs.

ServiceNow Resume Samples Resume Templates:

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Resume tips for ServiceNow Developers

By Andy Fury

The technology industry has a higher turnover rate than any other job sector in the world, and those working with ServiceNow are no different. Companies stand still, others invest in new stacks that appeal to ambitious professionals, and the temptation to brush up your resume and start looking elsewhere quickly turns into hitting “send” on a few tentative emails.

ServiceNow is a growing technology, offering fantastic opportunities to professionals looking to move on. If you want to stand a chance of landing your dream job or make the next significant step in your career, it’s worth making sure you have a few fundamentals in place first.

Here’s some of our top tips when putting together your resume for that great ServiceNow Developer role you’ve just seen.

This section should appear pretty high up on your resume, it’s headline-grabbing information that summarises you as a potential candidate. Essentially, it’s a list of what you’re technically proficient in, as well as how many years experience you have of each component. Although it’ll mostly contain jargon, don’t abbreviate anything—you don’t want to miss out on any automated searches.

Remember to keep this section brief. It just needs to be a list of the areas you’re proficient in and how many years you’ve spent working with them. Occasionally, a busy hiring manager will use this section to immediately rule you in or out of the interview stage, so matching your skillset to what they’re looking for is the sole purpose of this section. You may think you’ve included everything that an employer could possibly want, but it pays to have a look through the job description to be doubly safe. They might want a specific amount of experience with, say, API Integrations, which rules you in or out. Similarly, there may be something you’d completely forgotten about or thought was irrelevant, just because you don’t use it in your current role.

A job ad is your best friend during any application. You may not be able to gauge whether or not you’ll be a good fit culturally, but when you’re given a list of requirements by an employer it’s a basic mistake to omit something that could get you in front of a hiring manager. Make sure that any specific technical skills you possess that are mentioned on the ad, are also included on your resume.

A desirable trait for a ServiceNow Developer will be the ability to write clearly structured sentences explaining the business outcome of specific applications/modules you have built, as well as why and how they were implemented. While your immediate priority is showcasing your technical skills, be aware that written communication will be something an employer is looking for, and this is a great place to demonstrate this. Nobody’s looking for War and Peace, but an ability to clearly and concisely summarise your experience is a great way to show off this skillset.

Outline projects you’ve been involved with and look to show off things outside of the usual skillset for a Developer. For instance, if you’ve taken the lead on a project then it points towards desirable traits for a company who are keen on developing their staff and see long-term value in their hires. If you’ve led workshops, then that’s usually the sort of thing that a Project Manager or Analyst will do, but gives a hiring manager confidence that you could be put in front of a client face-to-face. It’s not a common trait within the tech community, so it’s incredibly desirable and will make your resume stand out.

It’s also essential to focus on the verticals you’ve been involved in, if you don’t wish to name the companies you’ve worked with. Was your previous ServiceNow role within HR? Then it needs to be in there; if the hiring company has specific requirements that it wants to achieve from its stack, then your experience really comes into play. It’ll really make you stand out, particularly if it’s outside of ITSM. More and more organizations are seeing the benefit ServiceNow has to the wider business, so if you’ve experience of implementing it beyond just ITSM, be detailed and talk about how you used it. Partners and enterprises are now looking for expertise beyond just ITSM; if you have ITOM, ITBM, SecOps, HR or GRC, make sure you talk about it!

Another often overlooked aspect here are the direct benefits that you brought to the business as a result. Look at the modules you have experience in and detail the projects you were part of. If you made something leaner or meaner, increased revenue, saved money or improved service levels, then you should always include the direct results. Someone who’s hiring a ServiceNow Developer will be doing it within the wider remit of how it impacts the company, so presenting yourself as someone with acumen for business outcomes is appealing.

This section is also useful to map your career progression. If you’ve moved around companies frequently, a recruiter may worry that you’re unlikely to stay in the long-term. If you can present a history that isn’t just bouncing around looking for a pay rise every couple of years, then they’ll look at you as someone with ambition to progress and look at ways they can support this.

Having a degree isn’t essential to landing the job—a resume packed full of experience and certifications will cover it—but most employers are looking at your education. They want to see that you’ve studied and can apply yourself to learning. After all, ServiceNow is a platform with constant new releases, so a resume without any study on it will jump out for all the wrong reasons. Include any IT-related qualifications; your education doesn’t need to be 100% aligned to your career but again, it’s desirable.

As for ServiceNow, be sure to include your certifications, and whether they’re current for the latest release. The platform is updated so frequently that there isn’t room for embellishment here, so keep it honest. If you’re going through the certification program, you’re showcasing a willingness to invest time in your professional development, so employers will be just as interested in the breadth of your qualifications as they will how up to date they are.

Our most recent Nelson Frank Salary Survey revealed that 63% of employers paid for their workforce’s certifications in full, so even if yours aren’t for the current release, being able to demonstrate a track record of your desire to gain them may end up with further investment in your future as part of your new job.

Check, check and check again

It may sound simple, but take your time before finally hitting send. Go through the entire document forensically for any spelling or grammar errors. They might not directly stop you from getting through to an interview, but it leaves a bad impression on whoever is sorting through resumes. Let’s be honest – being unable to spell where you got your degree won’t stop you getting a job, but it looks sloppy and will leave an interviewer with serious reservations about your attention to detail.

Finally, make sure everything is clear. Do your roles and experience make sense? Is it relevant to this specific role? Are the certs you’ve mentioned up to date, do they refer to the current release? If something’s unclear, an employer won’t call you for clarification, they’ll simply move you to the “no” pile.

It’s such a simple mistake, but the number of error-ridden resumes that land in hiring managers’ inboxes is one of their biggest bugbears on a day-to-day basis. Even if you’re unsure how your application will compare against your peers, leaving a good first impression will give you a great head start!

Still in doubt? Ask the experts

If you’re still unsure of what needs to go where, or how to best appeal to potential employers, why not seek out a recruiter? Sure, that might seem like obvious advice from us, but our consultants work closely with companies and know what they find desirable. They’ll be able to speak with you, find out your skills and experience, and present your resume in a way that is guaranteed to get it under employers’ noses.

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• • Directed the integration of CMDB data across ITIL frameworks, increasing operational efficiency by 25%.
• • Pioneered the implementation of an automated audit process, reducing data inconsistencies by 40%.
• • Collaborated with cross-functional teams to deploy ITSM tools, resulting in a 30% improvement in ticket resolution times.
• • Spearheaded the CMDB data cleanup project, enhancing the reliability of 10,000+ configuration items.
• • Generated comprehensive asset management reports, providing insights that led to a 15% cost reduction in IT expenditure.
• • Trained over 50 IT professionals in CMDB data management and best practices, achieving a 10% increase in department productivity.
• • Managed the CMDB module for ServiceNow, enhancing the accuracy of data representation by 20%.
• • Designed and enforced data entry standards, ensuring a consistent approach to the CMDB use.
• • Developed and tracked key performance indicators for CMDB health, reducing critical errors by 15%.
• • Led a team of analysts in the pursuit of continual service improvement, leveraging CMDB data to optimize service delivery.
• • Facilitated ITSM process integration with CMDB, improving incident and problem management outcomes.
• • Monitored and analyzed IT service delivery metrics, contributing to an annual 10% increase in service quality.
• • Implemented a new reporting system for IT asset utilization, driving better asset lifecycle management.
• • Contributed to the development of CMDB data standards and processes, enhancing data quality and usefulness.
• • Assisted in the rollout of ITSM tools to streamline IT service management processes.

5 Servicenow Business Analyst Resume Examples & Guide for 2024

When crafting a ServiceNow business analyst resume, it’s crucial to highlight your mastery of ServiceNow's platform. Demonstrate your experience with business process configuration and optimization within the platform. Your resume should showcase your analytical skills through past project successes. Clearly articulate your ability to translate business needs into technical solutions on ServiceNow.

All resume examples in this guide

Traditional

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a ServiceNow Business Analyst, you might struggle to showcase your expertise aligning business needs with technical solutions on a resume. Our guide provides you with actionable tips and examples to help you highlight your achievements and tailor your experience to the ServiceNow platform, ensuring your resume stands out to recruiters.

• Aligning the top one-third of your servicenow business analyst resume with the role you're applying for.
• Curating your specific servicenow business analyst experience to get the attention of recruiters.
• How to list your relevant education to impress hiring managers recruiting for the servicenow business analyst role.

Discover more servicenow business analyst professional examples to help you write a job-winning resume.

• Demand Planning Manager Resume Example
• Solution Manager Resume Example
• Strategic Sourcing Manager Resume Example
• SAP Business Analyst Resume Example
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• Planning Manager Resume Example
• Director of Business Development Resume Example
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• Compliance Manager Resume Example
• Hotel Operations Manager Resume Example

Designing your servicenow business analyst resume format to catch recruiters' eyes

Your servicenow business analyst resume will be assessed on a couple of criteria, one of which is the actual presentation.

Is your resume legible and organized? Does it follow a smooth flow?

Or have you presented recruiters with a chaotic document that includes everything you've ever done in your career?

Unless specified otherwise, there are four best practices to help maintain your resume format consistency.

• The top one third of your servicenow business analyst resume should definitely include a header, so that recruiters can easily contact you and scan your professional portfolio (or LinkedIn profile).
• Within the experience section, list your most recent (and relevant) role first, followed up with the rest of your career history in a reverse-chronological resume format .
• Always submit your resume as a PDF file to sustain its layout. There are some rare exceptions where companies may ask you to forward your resume in Word or another format.
• If you are applying for a more senior role and have over a decade of applicable work experience (that will impress recruiters), then your servicenow business analyst resume can be two pages long. Otherwise, your resume shouldn't be longer than a single page.

Upload & Check Your Resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

The more time and effort you've put into obtaining the relevant certificate, the closer to the top it should be listed. This is especially important for more senior roles and if the company you're applying for is more forward-facing.

Essential sections that should make up your servicenow business analyst resume include:

• The header - with your contact details (e.g. email and telephone number), link to your portfolio, and headline
• The summary (or objective) - to spotlight the peaks of your professional career, so far
• The experience section - with up to six bullets per role to detail specific outcomes
• The skills list - to provide a healthy mix between your personal and professional talents
• The education and certification - showing your most relevant degrees and certificates to the servicenow business analyst role

What recruiters want to see on your resume:

• In-depth knowledge of ServiceNow platform capabilities, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
• Experience in requirements gathering, process design, configuration, customization, integration, testing, and implementation within the ServiceNow environment.
• Understanding of ServiceNow Development APIs, scripting, and the ability to create ServiceNow reports, dashboards, and homepages.
• Demonstrated ability to translate business needs into technical specifications and develop innovative solutions using ServiceNow.
• Strong project management skills and experience coordinating with cross-functional teams, stakeholders, and vendors.

What is the resume experience section and how to write one for your past roles

The experience section in a servicenow business analyst resume is critical for your profile and overall application. It should not only display your work history, but also highlight your achievements in previous roles .

Many candidates either simply list their duties or provide excessive details about past, irrelevant jobs. A more effective approach involves first examining the job advertisement for keywords - specifically, skills essential for the role . Then, demonstrate these key requirements throughout different parts of your resume, using accomplishments from your roles.

Format each bullet point in your experience section by starting with a strong action verb . Follow this with a description of your role and its impact on the team or organization.

Aim to include three to five bullet points for each role.

Finally, gain insights into how professionals have crafted their servicenow business analyst resume experience sections by exploring some best practice examples.

• Redesigned the incident management process using ServiceNow, leading to a 30% reduction in average resolution time for critical issues.
• Conducted comprehensive workshops to gather business requirements for new ServiceNow modules, streamlining company-wide adoption with a user satisfaction rate exceeding 90%.
• Developed custom ServiceNow reports and dashboards for executive stakeholders, providing insights that drove a 15% increase in operational efficiency.
• Orchestrated the ServiceNow ITSM platform migration, achieving a seamless transition without business disruption and maintaining 99.9% platform availability.
• Implemented a ServiceNow self-service portal, enhancing user autonomy and leading to a 40% reduction in L1 support ticket volume.
• Structured and led the ServiceNow training program for internal staff, ensuring optimal system utilization and bolstering staff productivity by 25%.
• Spearheaded the successful integration of ServiceNow with external vendors' tools, fostering a centralized control environment and reducing process redundancies by 20%.
• Led the demand management enhancement project within ServiceNow, contributing to a 35% improvement in project prioritization and allocation of resources.
• Assisted in the financial modeling of ITSM investments on ServiceNow, enabling leadership to make informed decisions that led to a 10% cost saving.
• Supported the rollout of ServiceNow Problem Management module by collaborating with IT teams, reducing repeat incidents by 50% within a year of implementation.
• Performed in-depth data analysis within ServiceNow to identify service bottlenecks, proposing solutions that enhanced service delivery speed by 25%.
• Created detailed documentation for ServiceNow processes which became the standard reference for the IT department, enhancing overall process adherence.
• Coordinated the rollout of the ServiceNow Configuration Management Database, achieving a data accuracy level of 98% within six months post-deployment.
• Analyzed and re-engineered business processes for asset management in ServiceNow, leading to an overall asset utilization increase by 20%.
• Implemented an enhanced incident reporting feature in ServiceNow that decreased the mean time to log incidents by 35%.
• Guided global teams through the development of strategic ServiceNow solutions that streamlined HR service delivery, impacting over 10,000 employees.
• Customized ServiceNow workflows for change management, drastically reducing unauthorized changes and service outages by 80% in high-risk environments.
• Leveraged business intelligence tools within ServiceNow to derive actionable insights, leading to a strategic overhaul of IT services catalog that improved customer experience.
• Introduced a comprehensive asset lifecycle management process in ServiceNow, optimizing asset tracking and achieving a 15% reduction in asset lifecycle costs.
• Custom-built ServiceNow applications to align with unique business processes, empowering departments to increase their productivity by up to 30%.
• Collaborated with cross-functional teams to revamp the service catalog in ServiceNow, which optimized the user journey and increased catalog adoption by 60%.
• Facilitated the transition to a unified IT service management platform via ServiceNow, which consolidated disparate systems and saved the company approximately $200,000 annually.
• Implemented a custom ServiceNow application tracking system for compliance issues, which significantly reduced regulatory breaches by 90% within the first year of deployment.
• Enhanced the change management process through ServiceNow automation, directly leading to a reduction in change-related incidents by 75%.

Quantifying impact on your resume

• Detail the number of ServiceNow implementations you have actively contributed to, showcasing your breadth of experience.
• Include the percentage of increased efficiency or reduced process time through your ServiceNow solutions, demonstrating efficiency gains.
• Specify any cost reductions in operational expenses due to optimizations made in ServiceNow, underscoring financial impact.
• List the number of modules or applications of ServiceNow you are proficient in, illustrating your depth of knowledge.
• Quantify the size of the user base supported by your ServiceNow projects, highlighting your capability at scale.
• Mention the number of custom applications developed in ServiceNow, evidencing your innovative use of the platform.
• Report the percentages of incident reduction from your ServiceNow process improvements, reflecting your focus on quality.
• State the number of cross-functional teams you’ve collaborated with on ServiceNow projects, emphasizing teamwork and communication skills.

Action verbs for your servicenow business analyst resume

What can candidates do about their resume, if they have no experience

Job requirements can sometimes be answered by other elements you could make more prominent in your servicenow business analyst resume.

Thus, you'd be substituting your lack of experience with your relevant:

• Education with details of skills you've obtained that align with the job
• Internships and short-term jobs that are once more dedicated to putting your expertise in the spotlight
• Skills section answering basic and - potentially - more specific job qualifications
• Strengths or accomplishments to show the unique value you present, even as a candidate with less or no professional experience in the industry.

Recommended reads:

• How to List Continuing Education on Your Resume
• How to List Expected Graduation Date on Your Resume

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

Creating your servicenow business analyst resume skills section: balancing hard skills and soft skills

Recruiters hiring for servicenow business analyst roles are always keen on hiring candidates with relevant technical and people talents. Hard skills or technical ones are quite beneficial for the industry - as they refer to your competency with particular software and technologies. Meanwhile, your soft (or people) skills are quite crucial to yours and the company's professional growth as they detail how you'd cooperate and interact in your potential environment. Here's how to describe your hard and soft skill set in your servicenow business analyst resume:

• Consider what the key job requirements are and list those towards the top of your skills section.
• Think of individual, specific skills that help you stand out amongst competitors, and detail how they've helped you succeed in the past.
• Look to the future of the industry and list all software/technologies which are forward-facing.
• Create a separate, technical skills section to supplement your experience and further align with the servicenow business analyst job advert.

Top skills for your servicenow business analyst resume:

ServiceNow Platform Knowledge

IT Service Management (ITSM)

Business Process Analysis

Requirements Gathering

Workflow Design

Reporting and Analytics

Data Integration

Agile and Scrum Methodologies

ServiceNow Configuration and Customization

Project Management Tools

Analytical Thinking

Problem-Solving

Communication

Attention to Detail

Time Management

Adaptability

Customer Service Orientation

Stakeholder Management

The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.

Listing your education and certifications on your servicenow business analyst resume

Don't underestimate the importance of your resume education section . As it may hint at various skills (and experience) that are relevant to the job. When writing your education section:

• Include only higher education degrees with information about the institution and start/end dates
• If you're in the process of obtaining your degree, include your expected graduation date
• Consider leaving off degrees that aren't relevant to the job or industry
• Write a description of your education if it presents you with an opportunity to further showcase your achievements in a more research-focused environment

When describing your certifications on your resume, always consider their relevancy to the role. Use the same format to describe them as you would for your education. If you're wondering what the best certificates out there are for servicenow business analyst roles, check out the list below.

The top 5 certifications for your servicenow business analyst resume:

• ServiceNow Certified System Administrator (CSA) - ServiceNow
• ServiceNow Certified Implementation Specialist (CIS) - ServiceNow
• ITIL Foundation Certification (ITIL) - AXELOS
• Certified Business Analysis Professional (CBAP) - International Institute of Business Analysis (IIBA)
• Agile Certified Practitioner (PMI-ACP) - Project Management Institute (PMI)

Always remember that your servicenow business analyst certifications can be quantified across different resume sections, like your experience, summary, or objective. For example, you could include concise details within the expertise bullets of how the specific certificate has improved your on-the-job performance.

• Should You Include Eagle Scout On Your Resume?
• How to List GPA on Your Resume

Best practices to your servicenow business analyst resume summary or objective

To start, how do you know if you should include a resume summary or a resume objective ?

• Resume summaries are ideal for servicenow business analyst professionals with more experience, who'd like to give a quick glimpse of their biggest career achievements in the top one-third of their resumes.
• On the other hand, resume objectives serve as a road map for recruiters. Candidates use the objective to show how their experience aligns with the servicenow business analyst role they're applying for while showcasing the North Star of their career (or where they want to be as a professional in the next couple of years).

The resume summary or resume objective could be the perfect fit for your servicenow business analyst resume. The function of both is to highlight your professionalism succinctly. So, keep your writing specific: include no more than four sentences and target your application to the role. Here's how these specific resume sections help the servicenow business analyst candidates stand out.

Resume summaries for a servicenow business analyst job

• With over eight years of dedicated experience as a ServiceNow Business Analyst, I have honed my skills in ITSM, ITIL frameworks, and ServiceNow administration. My proudest achievement includes leading a cross-functional team to successfully automate incident management processes, achieving a 30% cutdown in response times for a Fortune 500 company.
• An accomplished professional with five years of ServiceNow implementation experience, specializing in developing custom applications and workflow configurations. I bring a track record of streamlining operations that resulted in a 25% increase in process efficiency for a multinational financial firm.
• Transitioning from a project management background with over ten years of experience, I am eager to leverage my expertise in team coordination and process optimization to enhance ServiceNow solutions. My career is marked by successful deployment of a company-wide ERP system, improving project delivery timelines by 40%.
• As a former software developer with six years of experience pivoting into a ServiceNow Business Analyst role, I aim to blend my technical acumen with business analysis proficiency. I've contributed to an award-winning SaaS product launch and now wish to focus on delivering top-tier ServiceNow solutions.
• Seeking to launch a career in ServiceNow business analysis, I bring an enthusiastic approach to learning and applying cutting-edge IT service management tools. With a solid academic background in Information Technology, I am eager to develop tailored solutions that will streamline and enhance business operations.
• Eager to embark on a ServiceNow Business Analyst journey, my objective is to leverage my strong analytical skills and passion for technology to contribute to impactful service management solutions. Equipped with a bachelor's degree in Computer Science, my goal is to grow into a valuable asset by ensuring optimized system performances and user satisfaction.

Additional valuable servicenow business analyst resume sections to stand out

When assessing candidate applications, recruiters are often on the lookout for elements that go beyond meeting standard requirements and technical expertise.

This is where extra sections could play a key role in showcasing your unique skill set and personality.

Make sure to include sections dedicated to:

• How you spend your free time, outside of work. The interests resume section also goes to show your personality and transferrable skills; and may also serve to fill in gaps in your experience;
• Most innovative work. The projects resume section brings focus to what you're most proud of within the field;
• How you're able to overcome language barriers. The language resume section is always nice to have, especially if communication would be a big part of your future role;
• Industry-wide recognitions. Remember that the awards resume section should highlight your most noteworthy accolades and prizes.

Key takeaways

• The format and layout of your servicenow business analyst resume should reflect on both your career and what matters most to the job you're applying for;
• Use the resume summary and objective to hint at your most prominent accomplishments;
• Always be specific about your experience and consider what value each bullet you curate adds to your servicenow business analyst application;
• Consider how your academic background and technical capabilities could further showcase your alignment to the role;
• Your soft skills should contribute to your overall servicenow business analyst profile - aligning your personality with skills and results.

Looking to build your own Servicenow Business Analyst resume?

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ServiceNow Resume for Admin Developers Tester HRSD Freshers

Building a good resume is one of the most important aspects before applying for any job and getting shortlisted for a role. In this article, we will share some key aspects of building a good ServiceNow Resume for developers, administrators, experienced, freshers, and Testers. This article will be based on the experience of various interviewers we have known from all over the world.

Table of Contents

ServiceNow Resume

ServiceNow is one of the fastest-growing companies and there is a huge number of job profiles available in ServiceNow. There are companies that provide ServiceNow product services like HCL, Cognizant, Accenture, KPMG, and IBM, and they also month hire a lot of ServiceNow professionals. Thus a lot of people are searching for ServiceNow resume samples that can help them to structure their resumes for applying for a new job in the ServiceNow profile.

Whenever a resume is shared with a recruiter, most of them try to analyze whether skills fit the job description or not. Based on that only a recruiter will shortlist your resume. A good ServiceNow resume should highlight your skills and also the management skills you have performed in your current job with the certification you have acquired over the years. Certification provides validation that you have gone through the necessary training and exam. Some companies have a mandatory certification policy for any job profile.

ServiceNow Resume Samples

If you are applying for any ServiceNow profiles then you should have these highlights in your resume

Programming Language : HTML, CSS, Java, JavaScript, XML

Certification : Certified ServiceNow Administrator (CSA)

Optional Certification or Good to have certifications

Certified Implementation Specialist – IT Service Management

ITIL v4 Foundation

Should have written and verbal communication skills.

ServiceNow Interview Questions

ServiceNow CMDB Interview Questions

ServiceNow Resume Samples For Freshers

For freshers, it is important to share the certification and the knowledge they have about ServiceNow. Programming Languages like C, Java, JavaScript, API, Angular will be beneficial. SDLC Methods (Agile, Waterfall).

ServiceNow Business Analyst Resume

Modules : Incident, Problem, Change, Knowledge Management, SLA, Service Asset and Configuration Management, Service Catalog Management

Should know and highlight in resume about requirement gathering experience, ITIL framework, and ITSM processes, software development cycles (e.g., Agile, Waterfall, etc.) Gap analysis, Process mapping via ITIL, Business process reengineering, ITIL Foundations Certified v2 or v3 or V4, Microsoft Office applications

Additional Certification

Certified Associate in Project Management (CAPM)

Project Management Professional (PMP)

Scrum Master

Download ServiceNow Business Analyst Sample Resume

ServiceNow Administrator Resume

Modules : Incident, Problem, Change, Knowledge Management, SLA, CMDB

Should know and highlight in resume work done on creating service requests, configure SLA, Import records, User and Group management, Upgrade, Update sets, Patching, Troubleshooting.

ServiceNow Admin Interview Questions

Download ServiceNow Administrator Sample Resume

Senior ServiceNow Developer Resume

Developers or Senior ServiceNow Developers Should know and highlight the work done on Business Rules, Client Scripts, ACL’s, Notifications, UI Pages, UI Macros, Script Includes, Formatters, UI Policies, UI Actions, Service Portal, LDAP, Integrations – Rest and SOAP, PA, Agile Development, AJAX, JSON, XML.

ServiceNow Certified Application Developer

ServiceNow Developer Interview Questions

Download ServiceNow Developer Sample Resume

ServiceNow Tester Resume

Should highlight and know the work done on ITSM, Notifications, ServiceNow ATF test cases, Flow Designer, Workflow, Rest APIs, Agile Development, familiar with all browsers, AJAX, JSON, Upgrade, Activation of new plugins and modules. Create test cases and results achieved, functional module knowledge.

Additional Certifications

ServiceNow Micro-Certification – Automated Test Framework Fundamentals

Download ServiceNow Tester Resume Sample

ServiceNow HRSD Resume

Should know and highlight the relevant experience in HR and also should know the process of onboarding and offboarding of a resource, holidays, different types of leaves, legal rights of an employee, etc. Should have worked in HR module or developed, Implement the HR processes in ServiceNow.

ServiceNow Certified Implementation Specialist – HR (CIS-HR)

or any other HR professional certification.

Download ServiceNow HRSD Resume Sample

ServiceNow SecOps Resume

Should know and highlight working of Incident, Security Incident, Major Incident Management, Security incident, Security Service request, Integration with security tools ex- Virus Total, IBM QRadar, Splunk, Qualys, Tenable, etc and best practices and standards like NIST, MITRE ATT & ACK, SANS Etc

ServiceNow Certified Implementation Specialist – Vulnerability Response

ServiceNow Certified Implementation Specialist – Security Incident

Download ServiceNow SecOps Resume Sample

ServiceNow Resume Points

Resumes should be digital which means the file type you are sharing should be in doc, Docx, pdf, txt. Most of the HR and recruiters have recruitment software that can process your resume and fill information in the tool and most of the tools have pre-defined formats which they can accept.

Every resume should always contain below information

Contact Information

LinkedIn Profiles are a must to share nowadays.

Objective or Summary

Work history or professional history

Education history

Technical Skills

Certification

Achievements or Awards or Hobbies or any additional details

All the information written in the resume should be crisp and clear to the HR, recruiter, interviewer. You can download the resumes shared for different job profiles and edit them based on your experience and the position you are applying for.

Where to apply for ServiceNow Jobs

ServiceNow Developer

ServiceNow Administrator

We hope that the information shared above will help you in your professional journey. Do not hesitate if any case you want to correct some information on the article or you want to share your experience with us through comments. All the very best for your future and if in any case, you need help with any topic related to ServiceNow that we can help do lets us know.

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ServiceNow Developer CV example

You’re a ServiceNow expert and you’re ready to showcase your skills. But first, you need to land the job.

Being able to design, code and troubleshoot is pretty impressive to most people, but you need to grab the recruiter’s attention if you want to stand out from the competition.

To help you do this, we’ve put together some of our top tips, as well as a ServiceNow developer CV example below.

CV templates 

ServiceNow Developer CV example

Before you start writing your CV, take a look at the example ServiceNow Developer CV above to give yourself a good idea of the style and format that recruiters and hiring managers prefer to see.

Also, take note of the type of content that is included to impress recruiters, and how the most relevant information is made prominent, to ensure it gets noticed.

ServiceNow Developer CV layout and format

Think your CV is just about the content within it? Think again.

Your CV needs to look professional and be easy for recruiters to read, meaning the structure and format of your CV are just as important as the written content within it.

Facilitate ease of reading by using a simple structure which allows anybody to easily navigate your experience.

CV formatting tips

• Length: While there’s no ‘official’ CV length rule, the majority of recruiters agree that less is more. Aim for two pages of A4 or less. This is just enough room to showcase your suitability to the role, without overwhelming recruiters with irrelevant or excessive content.
• Readability : Help out time-strapped recruiters by formatting your CV for easy reading. Using lots of bullet points and lists will help them to skim through your info, while clearly formatted headings will allow them to navigate towards the content which is most useful to them.
• Design: When it comes to CV design, it’s best to keep things simple and sleek. While elaborate designs certainly command attention, it’s not always for the right reasons! Readability is key, so whatever you choose to do, make sure you prioritise readability above everything.
• Avoid photos: Logos, profile photos or other images aren’t necessary and rarely add any value – save the space for written content, instead!

Quick tip: Formatting your CV to look professional can be difficult and time-consuming when using Microsoft Word or Google Docs. If you want to create an attractive CV quickly, try our quick-and-easy CV Builder and use one of their eye-catching professional CV templates.

CV structure

For easy reading, write your CV to the following CV structure:

• Contact details – Make it easy for recruiters to get in touch with you by listing your contact details at the top of your CV.
• Profile – A short and snappy summary of your experience and skills, showcasing what makes you a good fit for the position.
• Work experience / career history – Note down all your work history, with your current position first, then working backwards.
• Education – A short list of your academic background and professional/vocational qualifications.
• Interest and hobbies – This is an optional section, which you can use to highlight any relevant hobbies or interests.

Now I’ll tell you exactly what you should include in each CV section.

CV Contact Details

Kick-start your CV with your contact details, so recruiters can get in touch easily. Here’s what you should include:

• Mobile number
• Email address – Make sure it’s professional, with no silly nicknames.
• Location – Your town or city is sufficient, rather than a full address.
• LinkedIn profile or portfolio URL – Ensure they’ve been updated and are looking slick and professional.

Quick tip: Avoid listing your date of birth, marital status or other irrelevant details – they’re unnecessary at this stage.

ServiceNow Developer CV Profile

Recruiters read through countless applications every day.

If they don’t find what they’re looking for quickly, they’ll simply move onto the next one.

That’s what makes your CV profile (or personal statement , if you’re an entry-level/graduate candidate) so important.

This short and snappy summary sits at the top of your CV, and should give a high-level overview of why you’re a good match for the job.

This way, you can ensure that busy recruiters see your suitability from the outset, and so, feel your CV is worth their time.

Tips for creating an strong CV profile:

• Keep it concise: When it comes to CV profile length, less is more, as recruiters are often time-strapped. Aim for around of 3-5 persuasive lines.
• Tailor it: Before writing your CV, make sure to do some research. Figure out exactly what your desired employers are looking for and make sure that you are making those requirements prominent in your CV profile, and throughout.
• Don’t add an objective: Leave your career objectives or goals out of your profile. You only have limited space to work with, so they’re best suited to your cover letter .
• Avoid cliches: Cheesy clichès and generic phrases won’t impress recruiters, who read the same statements several times per day. Impress them with your skill-set, experience and accomplishments instead!

Example CV profile for ServiceNow Developer

What to include in your servicenow developer cv profile.

• Summary of experience: To give employers an idea of your capabilities, show them your track record by giving an overview of the types of companies you have worked for in the past and the roles you have carried out for previous employers – but keep it high level and save the details for your experience section.
• Relevant skills: Highlight your skills which are most relevant to ServiceNow Developer jobs, to ensure that recruiters see your most in-demand skills as soon as they open your CV.
• Essential qualifications: If the jobs you are applying to require candidates to have certain qualifications, then you must add them in your profile to ensure they are seen by hiring managers.

Quick tip: Struggling to write a powerful profile? Choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder . All written by recruitment experts and easily tailored to suit your unique skillset.

Core skills section

In addition to your CV profile, your core skills section provides an easily digestible snapshot of your skills – perfect for grabbing the attention of busy hiring managers.

As ServiceNow Developer jobs might receive a huge pile of applications, this is a great way to stand out and show off your suitability for the role.

It should be made up of 2-3 columns of bullet points and be made up of skills that are highly relevant to the jobs you are targeting.

Top skills for your ServiceNow Developer CV

Fault resolution – Identifying the root cause of the fault and implementing a fix which ensures the system continues to run optimally.

Application management – tracking, managing and analysing enterprise-wide applications within the ServiceNow portal.

Service mapping – gaining enterprise-wide visibility into the relationships between applications, IT components and cloud services.

Vulnerability management – identifying, prioritising and responding to software issues and misconfigurations that could be exploited by attackers, lead to inadvertent release of sensitive data or disrupt business operations.

Technology planning – align new technology with existing technology to build strategies for project delivery.

Quick tip: Our quick-and-easy CV Builder contains thousands of in-demand skills for every profession that can be added to your CV in seconds – saving you time and greatly improving your chances of landing job interviews.

Work experience/Career history

Next up is your work experience section, which is normally the longest part of your CV.

Start with your current (or most recent) job and work your way backwards through your experience.

Can’t fit all your roles? Allow more space for your recent career history and shorten down descriptions for your older roles.

Structuring your roles

Lengthy, unbroken chunks of text is a recruiters worst nightmare, but your work experience section can easily end up looking like that if you are not careful.

To avoid this, use my tried-and-tested 3-step structure, as illustrated below:

Start with a brief summary of your role as a whole, as well as the type of company you worked for.

Key responsibilities

Using easy-to-read bullet points, note down your day-to-day responsibilities in the role.

Make sure to showcase how you used your hard sector skills and knowledge.

Key achievements

Round up each role by listing 1-3 key achievements , accomplishments or results.

Wherever possible, quantify them using hard facts and figures, as this really helps to prove your value.

Example job for ServiceNow Developer CV

Recruited by the $500m, ASX listed oil company to design, develop, implement and configure both baseline and custom applications to enhance the platform.

Key Responsibilities

• Work alongside the product team and business leaders to analyse existing ways of working and create effective ways to improve processes and resolve problems.
• Act as the technical bridge between operations and technology teams, driving strong collaboration to understand problems prior to end-user story development.
• Customise ServiceNow configurations including custom scripts, workflows and oversees project activities to drive adherence to agreed timelines.
• Create ServiceNow reports, dashboards and homepages, utilising Performance Analytics to collate historical data and enhance trend reporting.

Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.

Education section

At the bottom of your CV is your full education section. You can list your formal academic qualifications, such as:

• GCSE’s

As well as any specific ServiceNow Developer qualifications that are essential to the jobs you are applying for. Note down the name of the qualification, the organisation at which you studied, and the date of completion.

Interests and hobbies

The hobbies and interests CV section isn’t mandatory, so don’t worry if you’re out of room by this point.

However, if you have an interesting hobby , or an interest that could make you seem more suitable for the role, then certainly think about adding.

Be careful what you include though… Only consider hobbies that exhibit skills that are required for roles as a ServiceNow Developer, or transferable workplace skills.

There is never any need to tell employers that you like to watch TV and eat out.

Writing your ServiceNow Developer CV

Creating a strong ServiceNow Developer CV requires a blend of punchy content, considered structure and format, and heavy tailoring.

By creating a punchy profile and core skills list, you’ll be able to hook recruiter’s attention and ensure your CV gets read.

Remember that research and relevance is the key to a good CV, so research your target roles before you start writing and pack your CV with relevant skills.

Best of luck with your next application!

Servicenow Architect Resume Sample

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Work Experience

• Functional knowledge on Filed Service Management, Project Portfolio Management and HR Management
• Enterprise/large Service Management implementations experience
• Establish standards and IT Hygiene within Service now i.e. maintenance routines, development standards and code reviews
• Participate in all technical aspects of the Service Now program and solution delivery utilizing SCRUM (agile)
• Proven track record in architecting Service Now solutions and designing web-based solutions
• Working knowledge of Active Directory, LDAP and Single Sign-On (SSO) Integrations with Service Now
• Experience in custom build integrations with Service Now using MID Server, JDBC and ODBC
• Experience in defining SLA’s and OLA’s
• Experience in configuring/customizing Amazon and VMware Service Now cloud provisioning service catalog applications
• Bi-directional integration experience with Atrium CMDB and Other monitoring tools
• Architect ServiceNow technical solutions
• Develop and analyze functional requirements for systems implementations and convert the functional requirements into ServiceNow technical design
• Perform quality reviews to ensure requirements are documented properly
• Design, Development and Implementation of ServiceNow customization including, but not limited to: core setup, workflow administration, reporting, data imports, LDAP integration, custom scripting, ebonding, and third party software integrations
• Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc
• Manage the work of ServiceNow technical team
• Experience with implementing solutions on ServiceNow platform across various modules – ITSM, CMDB, HR, Asset, Demand & Resource and custom applications
• Understanding of key technologies relevant to ServiceNow integrations – SSO, LDAP, REST, SAML etc
• Extensive experience in an environment engaging with senior leadership
• Experience with building ServiceNow platform roadmap
• An expert providing input into platform performance and optimizations
• An architectural input into Integrations
• An advisor on options, risk and impacts on business processes
• A ServiceNow leader, mentor and technical guide to team

Professional Skills

• Able to rely on his/her strong analytical and problem-solving skills
• Strong leadership and workshop facilitation skills
• Building effective relationships with IT vendors and negotiation skills
• Demonstrated experience with applying and managing tasks associated with ITIL
• Demonstrated experience ensuring service performance and delivery are meeting service level agreement requirements
• Demonstrate hands on experience with designing and implementing integrations to 3rd party systems, such as SailPoint
• Demonstrated experience leading trend and performance analysis processes which drive the implementation of service improvement strategies

How to write Servicenow Architect Resume

Servicenow Architect role is responsible for security, technical, servicenow, business, architecture, interpersonal, solutions, leadership, development, negotiation. To write great resume for servicenow architect job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Servicenow Architect Resume

The section contact information is important in your servicenow architect resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Servicenow Architect Resume

The section work experience is an essential part of your servicenow architect resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous servicenow architect responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular servicenow architect position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Servicenow Architect resume experience can include:

• Excellent communication skills with strong presentation and facilitation skills
• Exhibit the ability to operate effectively in a team selling/ working environment
• Strong interpersonal skills, customer-centric attitude
• Combine business knowledge and analytic insight with programming skills to develop applications to meet specific business requirements
• Proven problem-solving abilities and strong attention to detail and quality work output
• Experience in IT Service Management (ITSM) systems & tools – 5+yrs experience

Education on a Servicenow Architect Resume

Make sure to make education a priority on your servicenow architect resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your servicenow architect experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Servicenow Architect Resume

When listing skills on your servicenow architect resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical servicenow architect skills:

• Demonstrated interpersonal skills, customer centric attitude, and ability to deal with cultural diversity in a global team
• Strong ability to quickly learn and comprehend business processes and problems to effectively develop technical solutions to the requirements
• Effective communication skills to interact with all levels - from C-level executives to developers
• Work effectively as a team, supporting other members of the ServiceNow Platform team in achieving business objectives and providing client services
• Demonstrable Advanced Design and Trouble Shooting Skills with ServiceNow APIs
• Proactive leader recognized for team building skills and superior client service

List of Typical Experience For a Servicenow Architect Resume

Experience for servicenow solution architect resume.

• Strong teamwork skills, with the ability to build quick and effective work relations
• Strong communication skills with internal- and external stakeholders
• Expert stakeholder management skills
• A desire to learn new technologies and willingness to share knowledge and skills with others
• Experience of handling customer interactions for detailing the requirements, Gap analysis, clarifications and participating in acceptance testing
• Structure and custom implementation of configuration management database (CMDB), including required attribute tracking and multiple source consolidation
• Demonstrate ServiceNow Depth of Knowledge across the platform including integrations with leading technologies
• Experience in back-end integration, web services and Cloud interfacing (e.g. JSON, XML, RESTful interfacing)
• Experience with large scale Discovery/Service Mapping infrastructures

Experience For IT Servicenow Architect Resume

• Presentations for customer (write and demonstrate) Leadership over engineers, their process estimation, consulting and tasks control
• Experience in cloud applications and security associated with cloud computing (SaaS/PaaS environment)
• Experience and understanding performance and capacity requirements
• Practical experience of setting up ServiceNow API’s and MID servers
• Work on continuous improvements by sharing experience and knowledge with the team
• Experience in IT for at least 5 years (preferably in a system integrator)
• Demonstrated ability to achieve high level of stakeholders’ Satisfaction on all engagements

Experience For Servicenow Solution Architect, Platform Owner Resume

• Subject Matter Expert (SME) in ServiceNow architecture – 5+yrs experience
• Experience with middleware and discovery technologies
• Good SQL & RDBS knowledge
• Deliver a positive and value-added experience to clients in every interaction
• Proven capability to work well under pressure and within tight deadlines
• Ensures product backlog has appropriate technical stories and participates in their prioritization
• Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog, Workflow, SLAs, Reporting
• Experience in development including full life cycle activities

Experience For Servicenow Architect / Consulting Resume

• Experience with systems integration, data mapping, report design and database design
• Domain Separation Experience
• Professional experience in design and development in ServiceNow
• AngularJS and/or JavaScript development experience
• Previous IT Service Management experience in large (Financial Services) enterprise IT environment
• Experience with ServiceNow Implementations and a documented record of at least 40 successful Phase-1 and Phase-2 Deployments or equivalent as lead
• Advanced experience in JavaScript or related application development
• 3 yor more years’ experience with ServiceNow configuration

Experience For Servicenow Solutions Architect Resume

• Architecture experience
• Progressively responsible and directly related work experience
• ServiceNow experience
• Experience with both ITSM and ITOM modules
• Knowledge of technical components such as LDAP, SSL, SAML/SSO and experience with Integrations into ServiceNow
• Demonstrated ability to influence and consult to garner the best step forward

Experience For Nds-servicenow Practice Architect Resume

• Integration experience with: LDAP, SCCM, SCOM
• Excellent knowledge of web languages: JavaScript, Ajax, HTML, CSS and ServiceNow APIs
• Strong process background specifically within the ITSM domain
• Service Portal implementation experience
• Advanced experience with ServiceNow or ITSM tool configuration and custom development
• Relevant experience in professional services or customer support operations
• ITSM systems integration and/or implementation experience

Experience For Servicenow Consultant / Architect Resume

• Advanced experience with ServiceNow or ITSM tool configuration and custom
• Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)
• Information technology architecture analysis experience (like security and design patters; sequence, component, and activity diagrams; UML; etc.)
• Experience with REST and SOAP API integrations
• ServiceNow integration and/or system administration experience
• Solutions architecture experience

Experience For Watson Servicenow Architect Resume

• Hands on experience of multiple implementations of the core suite of ITSM applications
• Implementation experience with other ServiceNow applications: e.g. Orchestration, Service Watch, etc
• Experience as a Technical Architect
• Strong familiarity with Service Desk Operations and Processes
• Develop strong client relationships and business opportunities

Experience For Servicenow Architect Remote Resume

• Experience of ServiceNow development and / or ServiceNow implementation
• Experience with ITIL, Service Management, HTML and CSS
• Experience in ServiceNow implementations
• Experience and knowledge of the ServiceNow platform development, administration, workflow and web services
• Effective communicator to the client, team members and management
• Strong knowledge of software development principles and design patterns

Experience For Servicenow Functional / Solution Architect Resume

• Mentoring and supporting the delivery team performing scoping activities, and reviewing their outputs
• Supporting sales calls and performing detailed scoping engagements
• Working knowledge of developing in ServiceNow, Java Scripting, AngularJS, CMDB Architecture
• Producing scoping outputs such as Statements of Work and Solution Designs
• Building proposals and designing tools and techniques for client presentation
• Working knowledge of systems and network performance and availability monitoring and analysis as well as configuration management
• Programming expertise in Java, JavaScript or other functional programming languages

List of Typical Skills For a Servicenow Architect Resume

Skills for servicenow solution architect resume.

• Demonstrable experience and have proven ServiceNow Architecture skills within a large multi-site global financial environment
• Strong Portal development skills including HTML 5, CSS, CGI, PHP, JavaScript, D3.js, etc
• Excellent conflict management and negotiation skills to consistently achieve “win-win” results
• Experience with proven ServiceNow implementation and development experience
• Strong presentation development and Customer Presentation skills
• Strong interpersonal skills, customer-focused attitude and ability to deal with ambiguity
• Strong analytical skills and the ability to solve complex technical problems

Skills For IT Servicenow Architect Resume

• Advanced experience with ServiceNow and/or experience with other ESM software in a similar role (5+ years in similar role based on level)
• Strong Implementation experience on all core modules of the IT Service management product
• Proven ITSM product/solution development management experience
• Strong knowledge of, and deep experience with, ServiceNow ITSM modules, processes, data models and migration strategies
• Demonstrated experience with ServiceNow Import Sets and Transform Maps

Skills For Servicenow Solution Architect, Platform Owner Resume

• Experience with ServiceNow, to include extensive IT operational experience
• JavaScript / HTML experience and 2+ years of experience in ServiceNow customization and configuration in an enterprise environment
• Demonstrated ability to develop and maintain excellent long-term client / supervisor / peer relationships
• Exhibit deep sales and/or sales operations skills with a focus on profitability
• Ensures that solutions delivered have an excellent customer experience, are secure and scalable, comply with best practices and open standards

Skills For Servicenow Architect / Consulting Resume

• Experience in driving, supporting a governing major transformation
• Experience managing technical teams in complex, dynamic environments; collaborating with and managing teams across multiple projects
• Experience in building out ServiceNow Implementation and Support Strategies, Plans and staffing models
• ITIL Foundations Certification or existing knowledge, experience and/or training to enable attainment of certification within 90 days
• ServiceNow Administrator Certification or existing knowledge, experience and/or training to enable attainment of certification within 90 days
• ServiceNow Implementation Specialist Certification or existing knowledge, experience and/or training to enable attainment of certification within 90 days

Skills For Servicenow Solutions Architect Resume

• Experience with user acceptance testing (UAT), including test script creation, execution and signoffs
• Experience building and coding Configuration Management Databases (CMDB)
• Experience with other ServiceNow products including: Enterprise Service Management, Business Service Management and IT Operations Management
• Experience configuring tables, forms, views, workflows, notifications to deploy and automate IT and business services delivered
• Proven approach to choosing the right ServiceNow classes, levels, attributes and relationships
• Demonstrated understanding of ITIL practices

Skills For Nds-servicenow Practice Architect Resume

• Experienced in using needed tools and development toolkits to build services on an enterprise-class platform
• Create and maintain strong relationships with your stakeholder network, ensuring products and services are relevant and meet the required outcomes
• Proven success working in Enterprise level ITSM projects
• BS in Computer Science, Engineering, or Information Technology or equivalent experience
• Identifies opportunities to combine similar solution needs or consolidate existing platforms into the ServiceNow ecosystem
• Business Service mapping experience

Skills For Servicenow Consultant / Architect Resume

• Experience with the following modules: GRC, CSM, Sec-Ops, ITOM, HR
• Extensive experience with ServiceNow Reporting and Performance Analytics
• Experience working with ITSM solutions in an enterprise environment
• Mentors and drives ServiceNow developers in determining effective governance model and most efficient solution delivery processes
• Participate in human-centered design when appropriate to build understanding of user experience

Skills For Watson Servicenow Architect Resume

• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Experience implementing best-practices and procedures
• Organize and prioritize development efforts, interfacing with vendors and management developers and system administrators
• Solve unique and complex problems that have a broad impact on the business requiring a solid technology design solution
• Demonstrated ability to influence and consult, while providing thought leadership to stakeholders
• MBA, BSc/BA IT or Computer Science, or equivalent related experience
• ITSM Experience: Incident, Problem, Change Management, Knowledge, Service Request Management, Configuration, Asset and Event Management

Skills For Servicenow Architect Remote Resume

• Enterprise Architecture Development – Skilled (ServiceNow)
• Information Security - Skilled
• IT Management – Skilled
• Service Level Management - Skilled
• Technical Specialism - Skilled
• Commercial Awareness - Skilled
• Experience and knowledge of ServiceNow client and server-side scripting, APIs
• Experience integrating multiple systems in an organization with ServiceNow through SOAP and REST APIs

Skills For Servicenow Functional / Solution Architect Resume

• Experience with ServiceNow configuration
• Experience with ServiceNow development
• ErviceNow development experience and 3-5 years ITSM and Java development
• Strong understanding of ITIL concepts and policies for managing information technology infrastructure, development, and operations
• Experience designing and implementing enterprise software applications
• Customer Deployment Experience leading complex ServiceNow implementations
• Experience with all Aspects of the ServiceNow Platform Architecture including but not limited to
• Advanced Platform Integration experience required including SOAP, REST, JDBC, FTP, and Scripted
• Experienced and Comfortable Presenting to large Audiences

List of Typical Responsibilities For a Servicenow Architect Resume

Responsibilities for servicenow solution architect resume.

• ServiceNow design and development experience
• Designs effective application solutions within the agile project lifecycle
• Collaborate with stakeholders to track, prioritize, and implement enhancement requests
• Experience as a key technical resource for large scale ITSM solutions
• Experience as a ServiceNow Architect or ServiceNow Solution Consultant
• Extensive experience with Incident Management, Service Request, Problem Management, Change Management, Discovery, and CMDB

Responsibilities For IT Servicenow Architect Resume

• Proven successful oversight of ServiceNow implementations
• Experience in a sales or customer facing role
• Experience in managing budgets (is there a better way to say this?)
• Knowledge of new and emerging technologies and industry good practice for architecture within and related to ServiceNow platform
• Practical experience with Web Technologies (XML, HTML, JavaScript, etc.) and relational databases
• Experience with ServiceNow Content Management System
• Coordinating, administering and supporting activities related to data planning and recovery of IT projects

Responsibilities For Servicenow Solution Architect, Platform Owner Resume

• Creating, documenting, and communicating Architectural Information workflows to all stakeholders
• Being involved in solving moderately complex problems and/or conducting moderately complex analysis
• Managing a range of consulting activities with magnitude of revenue [amount range] [currency]
• Providing guidance to design and development resources in converting architecture to design, development and implementation
• Defining strategic solutions and tactical implementation approaches to support client needs
• Owning detailed project effort estimates and associated resource plans

Responsibilities For Servicenow Architect / Consulting Resume

• Understanding of various modules provided by ServiceNow with knowledge of how to integrate them together
• Leading teams in excess of [number] people
• Understanding of suite of modules provided by ServiceNow with a knowledge of how to integrate them together
• Creating integrations with 3rd party and internal tools
• Maintaining awareness of current business and industry issues / trends and incorporate into architecture design as appropriate
• Understanding of SOAP, REST, JSON technologies
• Assist in gathering and/or reviewing clients process requirements and assisting on how they map to ServiceNow, driving platform expansion and adoption
• Provide mentoring and training to peers and colleagues in the organization
• Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies

Responsibilities For Servicenow Solutions Architect Resume

• Participate in growing and enhancing internal process for successful client delivery
• Leads and provides design for, but not limited to: screen tailoring, workflow administration, portal design, application & data integration, custom scripting
• Architect new ways of solving problems using the ServiceNow platform
• Support and enhance reporting solutions within ServiceNow and through external reporting solutions to support business goals
• Advances architecture roadmap for business area(s) by recommending third party/cloud solutions and Prototyping initiatives

Responsibilities For Nds-servicenow Practice Architect Resume

• Plays an active role in creating and communicating new technical solutions to business partners
• Complete release documentation (developing and maintaining all incremental enhancements, instrumentation and functionality per module)
• Lead architecture and solution design review and development for new and existing initiatives
• Establishes auditing procedures and periodic external reviews to ensure continued system and data integrity.
• Performs solution walkthroughs with Process Owner(s) and testing team/s
• Identifies opportunities to improve the product offerings from a quality, controls & capabilities perspective while also defining best practices
• Provides leadership and participates in vetting new requirements on the ServiceNow platform

Responsibilities For Servicenow Consultant / Architect Resume

• Develop working relationship with internal Sales and Client Account Leads
• Support pre-sales meetings with prospective and existing clients
• Leverage and adapt existing assets for new opportunities
• Formulate testing approach, test cases and document them
• Participate / conduct code walkthroughs. Develop coding standards
• Conduct in-person and virtual training sessions for stakeholders as appropriate
• Coordination of production version updates from Calgary release through Fuji, including analysis of upgrade issues to Geneva
• Automation of routine tasks through ServiceNow including design, creation and administration of key components such as

Responsibilities For Watson Servicenow Architect Resume

• Actively participates in pre-sales process in scoping new opportunities,
• Complete job responsibilities utilizing predefined release and change management processes
• Contribute to continuous improvement of processes, standards, policies, working methods, and tools
• Relentless pursuit of quality and complete adherence to coding and quality standards
• Stay current with capabilities of ServiceNow platform and be proactive about knowledge sharing
• Assist in defining service management strategy for the enterprise
• Deep understanding of ServiceNow platform capabilities
• Participates in efforts to set technical direction and build capabilities in the engineering organization

Responsibilities For Servicenow Architect Remote Resume

• Drive technical excellence and implementation of best engineering practices for the ServiceNow Platform
• Ensures the tool planning meets the strategic need of the implementation effort
• Coordinates technology product selections and tailoring
• Supports cross team early launch planning from a technology perspective
• Identifies ongoing support and maintenance for technologies chosen

Responsibilities For Servicenow Functional / Solution Architect Resume

• Provides information on new and changing technologies to implementation teams
• Assist customers with understanding ServiceNow, and Agile approaches
• Designs and develops ServiceNow technical solutions, including integrations with external systems
• A ServiceNow Administrator / Architect with an understanding of core ITIL practices
• Lead requirement gathering, analysis and translate them into functional specification
• Integrations using web-services and MID server
• Any one of the following certifications
• Accountable for operational performance of support and development partners ensuring they meet their contractual obligations and relevant Service Levels

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Servicenow Business Analyst Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the servicenow business analyst job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Provide Subject Matter Expert (SME) guidance of ServiceNow to technical, process, and business groups
• Support the engagement manager for the execution of the master implementation plan per standard implementation methodologies
• Provides cost effective and timely on-boarding for Clients to our ITSM systems
• Plan and design effective end-to-end service management solutions that drive business value across complex and heterogeneous environments
• Provides input on processes, procedures, or new approaches
• Works across various technical towers to ensure the best solution is implemented and that timely implementation is achieved
• Assist with Process definition and documentation
• Opportunity to enhance or establish a professional network with managers and senior managers, regionally & globally
• Coordinate communication between the various departments to ensure awareness and approval for releases, enhancement, defects and any other changes that impact the various environments that we support
• Essential - Support the execution of the Configuration Management (CMDB) process, ensure it remains consistent with the ITSM strategy, global process goals and ensure coordination with all other IT processes
• Assist and Manage communications with the team, as well as stakeholders and business and IT management
• Assist with Implementing and facilitating change management within assigned projects
• Define IT Services and develop processes to manage, protect and measure the ServiceNow Service
• The team has a high management focus both at direct and senior management level
• Good oral and written communication skills to enable effective communication between peers, seniors and non-technical contacts
• Professional, adaptable and innovative leader with a focus on deliver
• Experience of providing over-sight with offshore test teams (review Test Scenarios and Test Script documentation, assist Test Manager with stakeholder support during UAT)
• Ability to run discovery workshops with business and technology representatives covering current tools, processes, contracts, integrations, data & third party suppliers
• Ability to run discovery workshops with business and technology representatives covering current tools, processes, contracts, integrations, data and third party suppliers
• Good organisational skills to enable multiple tasks to be addressed concurrently
• Thorough attention to details, ability to multitask, and effective time management skills
• Good data analytical skills to spot data discrepencies to aid data quality initiatives
• Experience of providing over-sight with offshore test teams (review Test Scenarios & Test Script documentation, assist Test Manager with stakeholder support during UAT)
• Strong customer service and exemplary communication ability, both written and verbal

15 Servicenow Business Analyst resume templates

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• Essential - Determine and define business needs and global requirements to develop and continue the growth of a multi instance ServiceNow environment with primary focus on the Configuration Management process. Though this can expand to other process areas such as Change, Incident, Problem, Knowledge, SDLC, Reporting, Requests, Visual Task Boards, and Service Catalog
• Essential - Drive the requirements gathering efforts (either development or implementation), including managing the expectations of the Process Owner, the stakeholders, the development team and executive management
• Work with the Lead Developer to analyze all potential opportunities to enhance, improve and refine the requirements gathering processes
• The Business Analyst will continue to enhance functionality, on-board new customers, and focus on providing business leaders quantifiable data to improve business operations
• Implement standardized support processes and configure ServiceNow instanced based on ITIL best practices to meet business requirements
• Develop solutions to ensure information relating to ServiceNow is kept current, applicable and available through efficient use of Intranet and SharePoint sites
• Opportunities to directly and indirectly influence change in our organization
• Opportunity to enhance or establish a professional network with managers and senior managers, regionally & globally
• Broaden understanding of the Technology Infrastructure organization regionally and globally
• Operational experience in a multi-business & multi-regional environment
• Ability to improve all aspects of process and procedures within the Organization
• Career opportunities for our talented staff within the organization or in the wider Business areas
• Essential – Proven working knowledge and experience of the Configuration Management process and CMDB
• Essential - Experience in data analysis, able to interrogate spreadsheet data spot trends, anomalies, gaps etc
• Essential - Experience in on-boarding data to ServiceNow e.g. migrating legacy system data or setting up data feeds to import data
• Essential - Proven, demonstrable experience of working in an organization running multiple ServiceNow applications / modules (min. 5 years)
• Proven, demonstrable experience in owning at least one Major ServiceNow delivery and/or ITSM project
• Experience of taking ownership for core ServiceNow module delivery with minimal management support
• Essential - Experience of running data loads to import data to ServiceNow, understands how transform maps and scripts work
• Essential - Able to analyze large volumes of spreadsheet data, utilizing tools to aid like vlookup
• Essential - Experience in troubleshooting process and data issues, identifying root cause and remediation actions
• Ability to run discovery workshops with business and technology representatives covering current tools, processes, contracts, integrations, data & third party suppliers
• Able to guide clients through the foundation data gathering process prior to go live and act as the coordination point for gathering data
• Document existing processes and tools to assess gaps against the global solution prior to the ServiceNow roll out
• Provides regular, clear updates to all stakeholders
• Work with process owners and SME's to define requirements and design solutions, mapping them to the ServiceNow tool
• Actively manage application specific enhancements / defects as assigned to the BA (i.e. ITSM processes)
• Experience of providing over-sight with offshore test teams (review Test Scenarios & Test Script documentation, assist Test Manager with stakeholder support during UAT)
• Hands-on testing experience to progress changes through testing environments through to implementation to Production
• Service Management IT industry knowledge, ITIL aware (Foundation minimum)
• Educated to a minimum of higher national diploma level (Degree 2:2 preferred or equivalent)
• Supports business design activities related to application software, data and packaged solutions (Business)
• Coordinates acceptance testing and creates high complexity test scripts for the business area that contain multiple cases and cycles (Business)
• Contributes to applying the Catalyst framework, in the role played, to determine the methodological steps that are appropriate for an engagement (Methodology)
• Leads a team of 3-5 company resources, in area of expertise, to conclusion of a project phase (Management)
• Designs and reviews designs for the user system interface (USI) for business applications (Technical)
• Establishes credibility at all levels with clients and builds problem-solving partnerships with clients and colleagues (Relationship Management)
• Understands sales process, information and support requirements, and assists sales staff in identifying leads (Leverage)
• Communicates in formal presentation settings including medium sized groups, internal and external project teams and business unit events; develops written communications to address varied styles and information needs (Communication)
• Bachelor's degree in business, computer science or related field preferred
• Three or more years of experience in business analysis and design, preferably within a consulting environment
• Experience working with issues and considerations for selecting business application packages and vendors
• Experience working with delivery assurance principles and procedures
• Ability to manage competing priorities in a complex environment
• Ability to convey a strong presence, professional image, and deal confidently with complex business problems
• Determine and define business needs and global requirements to develop and continue the growth of a multi instance ServiceNow environment with CMDB, Change, Incident, Problem, Knowledge, SDLC, Reporting, Requests, Visual Task Boards, and Service Catalog
• Drive the requirements gathering efforts (either development or implementation), including managing the expectations of the Process Owner, the stakeholders, the development team and executive management
• Experience of Service Management implementation / transformation programs as a business analyst (min 5 years) - this can include other tool sets (such as BMC Remedy, HP SM etc.)
• Proven, demonstrable experience of working in an organization running multiple ServiceNow applications / modules (min. 5 years)
• Working business knowledge of consulting services (including working with offshore development teams)
• Proven track record in ITSM project management, with a strong background in delivering strategic IT Service management solutions across multiple process areas
• Minimum three years of previous business analyst experience
• Ability to translate technical specifications into business requirements and vice-versa
• Knowledge of Service Management frameworks such as ITIL®
• Working or advanced knowledge of ServiceNow
• Consulting experience strongly preferred
• Bachelor’s degree in Informatics, Information Systems, or similar preferred
• Overall responsibility for the successful execution of all configuration of the ServiceNow platform for a Client solution
• Interacts with Client and account teams as required to agree the Foundation Data, solutions to issues
• Manages the development of agreed solutions required to address unique Client needs working with the technical teams to agree a resolution to delivery issues
• Act as a liaison between the customer and the development team to drive the technical implementation, translate customer requirements to internal systems and processes, and help on-board new customer accounts onto the ServiceNow platform
• Possess a deep understanding of IT Service Management (ITSM) software applications on the market , specifically ServiceNow
• Works with the team to select or create appropriate scenarios to test all results to determine whether system changes met project specifications; uses scenarios to assist the end user in acceptance testing
• Ensures that documentation is updated when change requests are approved for the project
• Formulates and defines systems scope and objectives based on both Client needs for Steady State requests and a thorough understanding of business systems, applications and industry requirements
• Operates as a liaison between technical personnel and the appropriate Client and / or account teams
• Supports team information sharing and on-boarding of colleagues as the team grows
• Overall responsibility for the successful execution of all configuration of the SOM platform for a Client solution. Provides cost effective and timely on-boarding for Clients to our ITSM systems
• Interacts with Client and account teams as required to agree the Foundation Data, solutions to issues and represents the SOM team on all Transition led calls
• Support the Transition teams for the execution of the master transition plan per standard operating procedures and standard transition methodologies owning the SOM specific tasks
• Works with the transition team to select or create appropriate scenarios to test all results to determine whether system changes meet project specifications; uses scenarios to assist the end user in acceptance testing
• Formulates and defines systems scope and objectives based on both Client needs for Steady State requests and a thorough understanding of business systems, applications and industry requirements. Operates as a liaison between technical personnel and the appropriate Client and / or account teams
• Responsible for financial discipline to ensure target budgets are met for SOM related costs within the transition budget
• Provides direction and acts as a point of escalation for other SOM managed teams who are responsible for the transition tasks
• Supports pre-sales efforts which include deal certification, Client interaction, and advising Solution Architects as needed to identify start-up and transition tasks, risks, and associated cost and schedule
• Supports Steady State issues where appropriate and works closely with Service Management in assisting closing issues with delivery challenges
• Capture and document business requirements from multiple business partners for enhancements, features, and tasks in projects
• Lead requirements gathering sessions and ensure that all use cases are captured prior to design work beginning
• Determine and define business needs and requirements to develop and continue the growth of a multi instance ServiceNow environment with primary focus on CMDB, workflow automation and the Configuration Management process
• Help define each project's scope, goals and deliverables
• Communicate with IT resources and ensure a full understanding of the business requirements and deliverables
• Identify, document, escalate and address risks and issues
• Test completed solutions to ensure that business objectives have been met
• Strong influencing skills with people located in geographically disperse locations
• Ability to quickly develop and leverage business and technical acumen
• Demonstrated problem solving ability and experience leading groups through problem solving methodology
• Excellent interpersonal communication, negotiation, and presentation skills
• Strong prioritization and time management skills

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Years of experience.

• Creations of MVP/POC’s for projects related to Research factory's, (designing back-end architecture, setting up software development processes, onboarding new programmers in the team, code review, negotiations of requirements, task working time estimation).
• Managing a team of developers ( interview with new candidates, organization of workshops for developers, setting of development paths for juniors / mid developers, technical support for mid / junior developers).
• Private Cloud monitoring and alerting system.
• Private cloud automation engine.
• Design and implementation solutions base on micro service architecture for Complex quality control driven by AI for the automotive industry that detect errors and configuration errors.

Employment history

-Creations of MVP/POC’s for projects related to Research factory’s, (designing back-end architecture, setting up software development processes, onboarding new programmers in the team, code review, negotiations of requirements, task working time estimation) -Managing a team of developers ( interview with new candidates, organization of workshops for developers, setting of development paths for juniors / mid developers, technical support for mid / junior developers) -Stack: Python, Flask, FastAPI, Celery, Elastic, PostgreSQL, AWS (S3), K8, GitHub, Argo CD Frameworks: Agile, Scrum

In my previous role, I was deeply involved in a variety of projects aimed at enhancing cloud infrastructure management and automation. One significant endeavor was centered around developing a Hybrid Cloud management platform utilizing RedHat CloudForms, which I dedicatedly contributed to until IBM’s acquisition of RedHat led to the discontinuation of support for the CloudForms platform. Throughout this project, which encompassed a vast network of over 30,000 servers boasting an impressive provisioning success rate of approximately 98%, my responsibilities spanned diverse facets of automation processes for enterprise cloud services management.

This encompassed intricate tasks such as designing and implementing integration processes for provisioning, configuring, and recovering Virtual Machines. Additionally, I spearheaded the design and implementation of processes for inventory discovery across Private clouds, seamlessly integrating the platform with Service Now for streamlined operations. The technological stack utilized in this endeavor comprised a blend of RoR, Bash, PowerShell, ServiceNow, CMDB, Python, Vmware, OpenStack, VCD, Hyper-V, Azure, CFME, IPAM, REST, SOAP, all orchestrated within a Kanban framework.

Another pivotal project I contributed to was the Billing Platform, where I initially served as an Integration Architect before assuming the role of Solution Architect for the Back-end site. This initiative aimed to deliver a robust solution for collecting performance and capacity data across private clouds, leveraging a micro-service architecture. My involvement encompassed the thorough analysis of business requirements, negotiation with Platform and Business sites, solution design, core functionality implementation, integration with external systems, code review, testing, and release coordination. Key technologies employed included Python, Flask, Keycloak, ServiceNow, PostgreSQL, InfluxDB, VMvare, and Docker, orchestrated under a Scrum framework. Furthermore, I played a pivotal role in the development of a Private Cloud monitoring and alerting system, focusing on designing the integration aspect to collect and unify data from disparate sources such as Sensu, DataDog, and Prometheus, and integrating it with PagerDuty. Responsibilities included defining alert management processes, implementation of integration components, and conducting code reviews, all orchestrated within a Scrum framework using Python, Elastic, Celery, PagerDuty, Sensu, DataDog, and Salt.

Another significant contribution was towards the Private Cloud automation engine, initially aimed at generic cross-platform automation tasks and later evolving into an Orchestration tool utilized for executing Ansible Playbooks. This entailed the design and implementation of backend components based on a micro-service architecture, along with the development of the engine using Python, Celery, RabbitMq, Flower, and Redis. Additionally, I assumed the role of Site Reliability Engineer (SRE) towards the project’s culmination.

In addition to these major initiatives, I also lent my expertise to projects involving storage management, vCloud Director connector implementation, IPAM connector development, and various MVP/POC endeavors related to AWS, Hyper-V, security, and ServiceNow integration. Throughout these diverse projects, my focus remained on delivering robust, scalable solutions tailored to meet the evolving needs of cloud infrastructure management.

Design and implementation solutions base on micro service architecture for Complex quality control driven by AI for the automotive industry that detect errors and configuration errors. -Implementation solutions for processing real-time image analysis -Implementation solution for collecting and processing thousands of GB of data per day -Implementation solutions for monitoring -Implementation solutions for integration system with external components -Cooperating with University scientist to optimize algorithms for defect detecting -Stack: Python, Flask, FastApi, C, C++, PostgreSQL, Docker, K8 Frameworks: Waterfall

PanelView Plus Graphic Terminal – I joined as a part of scrum team for one of the project from Katowice RA campus. -Implementation new modules for PanelView Plus Graphic Terminals according to buisness requirements -Main reviewer for PanelView Plus Graphic Designer -Implementation some Java services, for processing signals from terminal -Bug fixing -Stack: C++, Qt, C#, Java, Python, GDB, Git, RQM, Code Colaborator, QT Creator, Visual Studio Frameworks: Scrum

SAZ 2000 – Implementation software for collecting data from high-voltage line substations -SAZ 2000 graphic designer for control electrical substations -Multi-threading and multiprocessing service for control and collecting data from electrical -Substations based of IEC 61850 standard -Troubleshooting, code review, testing, supporting other teams -Stack: C++, Qt, Git, Visual Studio Frameworks: Waterfall

Medicus – my main duties was development of a web service used for registration hospital patients using Clarion. Stack: NetTalk, Clarion, SQL, JavaScript, DB2 Frameworks: Waterfall

Education history

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Servicenow itom consultant/developer resume.

• A Certified ServiceNow, competent professional with around 8+ years of IT experience including 5+ years of extensive experience in Service - Now working with different modules such as Incident Management, Service Catalog, Problem Management, Change Management, Project Management, CMDB, Service Portal and Custom Application Development.
• Wide range of implementation experience with many global clients in the Service Now suite development including SOAP/REST integration, Discovery, Service Catalogs, Business Rules, Update sets, Workflow.
• Supporting Power Shell Scripting in workflows.
• Working experience of various phases of Software Development Life Cycle (SDLC) such as Design, Code Construction and Testing Methodologies and good working knowledge on Software Development Methodologies like RUP, Agile Scrum, Waterfall and V-model.
• Web development experience with HTML, JavaScript and CSS, working with different aspects of Web Services likes WSDL
• Good experience in application development using Java/J2EE, JSP, Struts and spring.
• Experience in Service Portal, Content Management System (CMS) on widgets, Sites and Layouts using UI Macros, Navigation Menus, UI Pages, UI Scripts and Jelly Scripting.
• Hands on experience on various IT Services of Service-Now tools like SLM, SCRUM, Configuration Management Database, Asset Management, Content Management, Incident and Problem Management, Knowledge Management, Service-Now Administration, Reporting, Integration with Web Services.
• Immense knowledge about the concepts like LDAP, MID Servers, Workflow administration, Reporting, Form/UI configurations, Notifications, data imports, custom scripting.
• Familiar with the concepts of CMDB and Asset Management Services: Business Services and Configuration item relationships.
• Administration and Production support in ServiceNow environments.
• Implementation experience and functional knowledge of ITSM and ITIL frameworks.
• Experience with rational databases such as MS SQL, Oracle.
• Knowledge and experience to deliver end-to-end methodologies within ServiceNow, which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing with vendors and management, and coordinating effort of administrators.
• Possess strong interpersonal and excellent communication skills, ability to work independently as well as in a team, easily adaptable to changing environments.
• Experience in Service Management tools such as BMC Remedy, HP SM, and BMC Remedy on Demand.
• Experience in integrating ServiceNow with other IT systems, implementation of Discovery on remote desktops and developing code for the mid-tier servers.
• Experience working in Software as a Service (SaaS) environment.
• Working experience on Glide Ajax, Glide Record.
• An extensive hand on various scripting API's present in ServiceNow platform.
• Experience with ServiceNow - versions (Calgary, Aspen, Berlin, Dublin, Eureka, Istanbul, Helsinki and Fuji).
• Good experience in application development using Java/J2EE, Microsoft .NET
• Experience various implementations of SDLC- AGILE (Scrum based) and Waterfall models
• Strong communication skills, with the ability to convey concepts/requirements between technical and non- technical stakeholders.

PROFESSIONAL EXPERIENCE:

Confidential

ServiceNow ITOM Consultant/Developer

• Translate business requirements into technical architecture of the proposed solution taking advantage of out of box functionality minimizing required customization
• Designed CI orchestration activity layouts to automate CI processes across the ITSM spectrum from monitoring tools such as Solar winds to be able to create alerts and incidents into JIRA.
• Worked on Project Portfolio Management PPM module to view all the related projects and application Confidential the same time and track their progress by Gantt charts. Also worked on demands in the PPM module.
• Performed the task of using Discovery to load configuration information to CMDB.
• Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions.
• Configured ServiceNow discovery and orchestration
• Performs integrations and process automation using ServiceNow Orchestration.
• Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management, Service Watch/Service Mapping.
• Worked on Orchestration to automate the top and frequently used service requests.
• Integrated service watch with monitoring solutions.
• Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns.
• Experienced in Service Now Event Management by configuring Event Mapping Rules, Event Transform Rules, Alert Rules, Incident Templates.
• Worked on Discovery and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool.
• Installed and configured collectors, configured credentials and built service watch dashboards in Service watch.
• Worked on Business Service mapping and wrote scripts in the sensors to map CI's so that the end user can have a graphical representation of CI's and their relationship through BSM.
• Identify and document functional needs, technical requirements, specifications, project scope, project plans, and test plans for assigned projects.
• Performed a role of developer and implementer ServiceNow ITIL tool in project.
• Worked on Content Management System (CMS) and Self Service portal using Jelly Script and UI Macros.
• Assists in enforcement of development deadlines and schedules.
• Communicate project Status/Risks/Issues effectively with the team.
• Estimate Cost, Resource, and Time estimates for projects and enhancements.
• Contributes appropriately to conversations.
• Managed Employee Self-Service portal (ESS).
• Follows through with commitments and fosters mutual trust with fellow employees.
• Perform day-to-day administration of ServiceNow application, including making approved changes to process and work flows, building reports, managing data, personalizing lists, content management and technical support.
• Designed the layout, CSS, dynamic content for the End User Self-Service Portal design.
• Performed Architecture\Design, Software Development and System Administration for the company SaaS ITSM System called “Service First” on the ServiceNow PaaS Software Development Platform.
• Responsible for research, planning, coordination and implementation of application solutions from conceptual design requirements.
• Worked on Discovery to update computer related information on regular basis.
• Work with Business users to identify and refine Business requirements and workflows.
• Install, configure, modify, maintain, and/or administer applications, networks, databases, and other systems for ServiceNow and other assigned applications, or coordinate the resources needed to execute these tasks.
• Enable the Okta SSO integration to provide single sign-on-access.
• Worked with Application Owners to restructure CMDB based on Company's Architecture.
• Coordinate with database and system administrator to ensure adequate backup and plan for business resumption for applications.
• Played part on end user self-service portal management.
• Designing and developing the Self Service Portal.
• Implemented ServiceNow Orchestration/Run book Automation in ServiceFirst to automate changes to Enterprise Servers, Active Directory and Outlook Exchange.
• Completed the design and development of a number of Custom Applications in ServiceFirst including Real Estate Disclosures (RED) and Complaint Management System (CMS).
• Design and maintain Service Portal for user access to Knowledge Base and Service Catalog.
• Configured and maintained ServiceFirst Configuration Item Discovery, Service Mapping Discovery and the ServiceFirst Configuration Management Database.
• Acquire or prepare Technical documentation for supported applications and systems.

Confidential,SOMERSET, NJ

ServiceNow Developer/Lead

• Performed configurations and customizations of ServiceNow applications like Service Catalog, Incident and Change. Involved in working and developing of ServiceNow plugins and customizations.
• Worked on Glide Ajax and Glide Records for scripting and UI actions.
• Maintained and administered the implemented instance of ServiceNow and performed tasks such as Configuring Users, company, site, location and other existing fields, Support Groups, assignment rules, categorizations, CI data, SLA etc.
• Worked on GRC application (Governance, risk and compliance).
• Created and Tracked support cases with ServiceNow. Created a lot of client's scripts/UI policies also with a lot of high-level customizations like attaching a custom event and DOM-injection with JQuery and Prototype.
• Worked across IT and other Operations Divisions to design, develop, and implement ServiceNow solutions consistent with customer requirements.
• Contributed to the architecture and technical aspects of the ServiceNow implementation and operation project, independently making project related decisions, provides project status reports to project sponsor.
• Involved in configuring and maintaining BMC Remedy Foundation Data.
• Performed integrations and process automation using ServiceNow Orchestration.
• Working knowledge on Single Sign on (SSO) and event based integrations.
• Hands-on experience in writing jelly script to create web pages from a high-level page description using templates from the existing library.
• Collaborate with the GRC team on the development of the GRC solution.
• Implementing, configuring, onboarding, and administrating GRC plugins.
• Created Business Rule, UI Action by using Glide Script.
• Worked on LDAP integration to update the users and groups.
• Thorough understanding of ITIL/ITSM processes.
• Experience in implementing, configuring, onboarding, and administrating GRC plugins.
• Performed system and integration testing with sample and live data.
• Orchestrated users access to Databases using Orchestration.
• Implemented Software Asset Management (SAM) Extensions plug-in automatically on all new instances of ServiceNow.
• Implemented Integration of Microsoft SCCM with ServiceNow for pulling the entire configuration item into ServiceNow.
• Wrote business rules to avoid empty configuration items to be stored in CMDB after Discovery tool runs a scheduled job.
• Developed automated service mappings to schedule the load of flat files on daily, weekly and monthly basis.
• Design and implement business solutions on the ServiceNow ITSM platform.
• Communicated with external web services using SOAP Messages and REST.
• Supported ServiceNow integration using SOAP, REST web services, Import sets and transform maps, BR scripts.
• Worked on End to End implementation of CMDB module using Discovery tool in ServiceNow.
• Creating, monitoring, modifying and publishing service catalog workflows with approvals.
• Worked on Agile method environment and implemented the changes required by the business owners on a regular basis.
• Understanding of discovery results and logs, which also includes troubleshooting of them
• Designed many email templates by using html and jelly scripting and used them in notifications.
• Implemented REST API web service as a third-party application for Integration.
• Implementation of Software and Change Management, Service Now Change Management, Incident Management.
• Communicating with the end users and understanding the difficulties and as per that improving automation and efficiencies in Service Now.
• Configured IP Addresses to identify the undiscovered CI's and insert them into CMDB.
• Gathered requirements from stakeholders Confidential various phases to leverage ServiceNow within organization on End user self-enablement portal using CMS.
• Debugging the platform upgrade issues and recurring issues
• Created full documentation for ServiceNow applications.
• Created Update sets to move customizations between different systems.
• Maintained technical documentation for CMS Open text applications as per SDLC standards and procedures.

Confidential,BOSTON, MA

ServiceNow Developer/Admin

• Worked on Workflow administration, SNOW Reporting, Form/UI configurations, Notifications, data imports, custom scripting.
• Responsible for managing clone scheduling process & Asset management role request functionality.
• Maintained service level agreement (SLA) and monitoring SLA workflow. Set up the SLA for the incident, problem, change management processes as per the requirement. Created various front-end forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros.
• API Identification and Resource Definition based on REST principles for various APIs
• Responsible for providing architectural guidance to external business team in Apigee API management.
• Responsible for creating and designing APIs using Apigee Edge.
• Worked on Performance Analytics.
• Worked on building KPI reports and dashboards in ServiceNow Performance Analytics tool for various business groups.
• Configured Performance Analytics for IM, SLM and additional ad hoc reporting requirements
• Created of outbound/inbound SOAP and REST messages and invoking the script in scheduled loads.
• Involved in LDAP Integration with ServiceNow for obtaining users and groups.
• Implemented CMDB Bi-directional Web Services Integration.
• Using Integration Confidential user interface level which allows embedding of ServiceNow chats and reports.
• Worked on LDAP and Single-Sign-On integration.
• Using integration with LDAP to create user accounts by importing from Active Directory.
• Use SCRUM methodology for the development and for defect tracking.
• Worked on Service Catalog and Request Workflow Design and Configuration.
• Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and business processes. Coordinated with Offshore team and monitored the work on daily basis.
• Created and maintained foundation data - User Accounts, Approvers, Support Groups, Sites, Production Categorizations, and Templates.
• Deployed ServiceNow MID servers and developed PowerShell scripts to build ServiceNow Orchestration activities.
• Wrote Classifiers and Identifiers to direct the discovery tool to gather the information of the configuration items with no error.
• Configured ServiceNow discovery and orchestration.
• Created events, event based scheduled notifications for log entries. Integrated with HEAT using Inbound Email Actions and Outbound Email Notifications.
• Worked with Orchestration to automate New Hire process to create AD account, Email Account and other application access.
• Used Glide AJAX and Asynchronous calls in script includes for standard practices. Extensive experience on implementing the AJAX features using JavaScript, Jelly, and jQuery.
• Created customized UI Actions for user processes and makes them available on forms for restricted users.
• Installed MID Servers on remote desktop and conducted tests required for Discovery.
• Worked on order guides, to arrange them in sequential order to make the user comfortable while raising a request.
• Worked on DISCOVERY and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool.
• Configured multiple forms for Asset module using Configuration Management Database.
• Integrated ServiceNow with external SOAP based Web Services.
• Managed users, groups and roles in ServiceNow. Performed migration activities using Update Sets.
• Defined SLA, OLA and Contract for the customer.
• Defining the process for each service request.
• Re-designed workflows using workflow editor, Reconciled complicated workflows to simpler form.
• Involved in various ServiceNow customizations as per client's requirement.
• Involved in migration between various ServiceNow instances using Update Sets
• Worked to develop new service catalog items and fix bugs in incident, problem and change management.
• Worked on ServiceNow scripts by using JavaScript also used Angular JS for creating UI Scripts.
• Performs core configuration tasks including System policies, Business rules and Client scripts.
• Manages data with Tables, the CMDB, Import Sets, and Update Sets.
• Strong skill set in the Service Now suite development including SOAP/REST integration, Web services, Discovery, Workflow, CMDB.
• Gathered business and system requirements for development of the application.
• Conducted Requirement Gathering Sessions, Joint Application Development sessions and Joint Application Requirement sessions.
• Check the change management document and verify the changes.
• Assist in Release Management during product and patch releases.
• Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.
• Delivered Data flow diagrams, Database normalization theory techniques.
• Implemented ERM's talent management agenda.
• Created Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.

Confidential,MIDDLETOWN, NJ

• Supported the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathered and documented user and process requirements, developed workflow customizations, and performed quality assurance testing and user acceptance testing.
• Implemented Incident, Problem, Change management and Service Catalog in Phase-1.
• Worked with Apache Jelly to create various kinds of UI pages and Macro templates.
• Configured workflows for requests, approval automation, alerts, and notifications.
• Worked on Incidents and Stories that require enhancement and maintained SLAs.
• Experience with Transform maps and different transform scripts for data load and management.
• Configuration of Email Notification and Alerts to notify users about specific activities in the system such as updates to Change and Problem requests.
• Utilized Java Scripting in Business Rules, Client scripts, UI Policies and UI Actions to deliver solutions that automate and audit business processes and to customize the instance as per Business needs.
• Analyzed and reported on Foundational Data Quality Analysis for existing data records populated for Cost Centers from source MDRs for Cost Center table in ServiceNow.
• Successfully Implemented Release Management Application from Greenfield to Production in ServiceNow.
• Responsible for building SCCM server.
• Worked mostly on the Asset Manager Application designer as project was a new implementation. Customization included creation of page, screen, tab, Fields, Buttons
• Involved in working with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by JavaScript.
• Used scripting tools and ServiceNow functionality to create script to automate rote tasks being done in ServiceNow
• Designed Workflows, along with standard Workflow templates which can be reused.
• Designed and delivered technical methodologies around the Service Now platform.
• Created various front-end forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros.
• Created applications using Service Catalog and performed import using Import Sets.
• Different reports were developed as per the client's requirements and usage
• Performed Data migration to import data from other applications and external databases.
• Gathered requirement from stakeholders for attributes needed to develop Service Catalog items.
• Wrote business rules to avoid empty configuration items to be stored in CMDB after discovery tool runs a scheduled job.
• Configure Service-Now tool for the defined processes. Design and develop scripts for any customization required. Supporting Power shell scripting in workflows.
• Defined users, groups and roles and providing accessing permissions in ServiceNow. Participated in validating Form and Table level using UI Policies in ServiceNow.

Confidential, NYC, NY

Java Developer

• Involved in the review and analysis of the Functional Specifications, and Requirements Clarification Defects etc.
• Created user-friendly GUI interface and Web pages using HTML and CSS and JSP.
• Developed web components using MVC pattern under Struts framework.
• Used Web Services-WSDL and SOAP for getting credit card information from third party and used SAX and DOM XML parsers for data retrieval.
• Wrote JSPs, Servlets and deployed them on WebLogic Application server.
• Used JSP's HTML on front end, Servlets as Front Controllers and JavaScript for client-side validations.
• Wrote the Hibernate-mapping XML files to define java classes-database tables mapping.
• Developed the UI using JSP, HTML, CSS, AJAX and learned how to implement JQUERY, JSP and client & server validations using JavaScript.
• Used Java Messaging Services (JMS) for reliable and asynchronous exchange of valuable information such as payment status report.
• Developed JUnit test cases for all the developed modules.
• Used CVS for version control across common source code used by developers.
• Used XML Web Services using SOAP to transfer the amount to transfer application that is remote and global to different financial institutions.
• Developed Data Access Object (DAO) persistence layer using Hibernate.
• Supported the development of database schema and creation of database tables in DB2.
• Extensively used Eclipse for writing code.
• Used ANT scripts to build the application and deployed on BEA WebLogic application server 9.0.
• Involved in Unit Testing of the components using JUnit.
• Implemented MVC architecture by using Spring to send and receive the data from front-end to business layer.
• Designed, developed and maintained the data layer using JDBC and performed configuration of Java Application Framework.
• Responsible for analyzing, design and develop the solutions in Enhancements and Bug Fixing in the Project.

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