how to write review on zomato app

How to Increase Zomato Ratings and Reviews

• August 29, 2022

We live in a world where being a good restaurant that offers delicious food might not be enough for you to gain customers and scale up. Due to the digital revolution the world has gone through in the past couple of years, what is relevant in the digital space alone is applicable in reality as well. Customers select restaurants heavily based on their online ratings, especially on trusted websites like Zomato. So if you do not have a presence in these spaces, then it’s high time you do. Get yourself listed with Zomato and see how drastically it changes your restaurant game! 

How exactly does Zomato work?

We know that Zomato is one of the most relevant food aggregators available online. But how exactly do things happen here? It’s quite simple actually. Once a customer logs into Zomato by creating their very own account, Zomato shows them a list of restaurants with dine-in and takeout options available. Customers then look for dishes that have a good rating and decent quality. The ratings given for the dishes by other customers serve as a guide for this.

Once the customer decides on which food item to order, they add it to their cart and proceed to checkout. They then receive a notification from the app that their order has been accepted by the restaurant. Live updates on the status of the food will be provided to the customers so thee know where exactly their food is at the moment. Once the order is delivered to the customer, the application asks them to review the total experience including the delivery experience, taste of food, and quality. That’s pretty much it. 

Why do reviews matter?

If you are in the restaurant business, then the single most important thing driving your business may be the reviews and ratings your restaurant and food receive online. Even though word-of-mouth publicity still works, if you are looking forward to gaining a larger number of customers quickly, then ratings are the way to go. When deciding on which restaurant to go to, almost all customers rely heavily on the ratings and reviews the restaurant has received. It gives them an almost unbiased and clear idea of what they are in for. Even an increase in half a star rating can do wonders for your business. It drives a lot of customers to your restaurant not just for online orders, but for the dine-in experience as well. 

How to Increase your Reviews and Ratings on Zomato?

Zomato usually has two different types of ratings available, which are the delivery ratings and the restaurant ratings. The former is based on how quickly the food was delivered, how well the delivery agent behaved, and if they were following the safety protocols. The more important kind of rating which is relevant to the restaurant owners is the restaurant ratings. Customers can eat at the restaurant anywhere from 1 to 5 stars. The way the food is packaged, the quantity of food available, and obviously the taste of food are the major factors that a customer weighs in before giving the rating. It is important to note here that Zomato uses the weighted average method to calculate the ratings of customers. 

1. Customer experience is the ultimate savior

At the end of the day, it is the customer who does the rating. This is why restaurants have to focus on customers in order to increase their reviews and ratings. If the customers decide to dine in, make sure to give them the ultimate experience by putting your best foot forward. You have a better chance to impress the customers this way. If the customers have ordered a takeaway, see small but effective ways to stand out from the rest of the competitors and provide some special elements in their food. This will surely get you good ratings on Zomato because a happy customer is always excellent for business. 

2. Never leave social media out of the mix

In today’s time, no discussion can be complete without adding the social media element to it. Now that you have been officially listed on Zomato, customers can easily view your restaurant provided you have made it easy for the customers to locate the same. To make it easier for them, leave the link to your Zomato listing anywhere on social media which makes it easy to find. This will lead to more customers in your restaurant. Put your efforts into being active on various social media platforms and promoting your restaurant there, focusing on the links. You can also post pictures of your bestsellers with attractive descriptions so that customers have an idea of what to expect when they visit your restaurant. Make sure to hire professional photographers when you do this, as taking pictures from your mobile phone might not give a polished and professional finish. 

3. Focus on the listing

While you get listed on Zomato, you will have to fill up a form that asks you a couple of questions. Be as detailed as you can over here, as this is what separates your restaurant from the rest of the competition. The pictures that you have taken of your restaurant can be added here as well. Otherwise, all the images that are available of your restaurant might be the ones that customers have clicked, which may not be a good thing. Next, showcase your best dishes and give a brief explanation of the same as well. Then double-check the address and contact details that you have entered for the restaurant. Finally, try getting a safety badge which is given out by Zomato for restaurants that follow strict safety protocols. That ought to do the trick. 

4. Microbloggers to the rescue

Remember the weighted average topic that I mentioned in the beginning? It’s time to discuss that in detail. Zomato has a foodie level system where each customer is awarded a rank from anywhere between level 1 and level 13 (you become a Connoisseur here). The level of the customer on Zomato will have an impact on the rating as Zomato follows the weighted average method. This means that the higher level the customer is, the more impact their reviews have. Microbloggers might have a medium to a high level on Zomato, so you can send some of your top dishes for them to review and ask them to post their rating on Zomato. This is by far one of the most effective ways to quickly increase your ratings. 

5. The old-fashioned method

As customers visit your restaurant, make sure to leave a review and rating behind before they leave. This is a small step but most restaurants are reluctant to ask customers for a review. You have the customers right before you, so asking them to spare a few minutes to give a quick review of your restaurant may not be such a bad idea. Ask your staff to make it a priority to do this activity, and you will be impressed by how impactful this small step is. 

6. Last but not the least, Food Quality

This is an obvious point, but cannot be left out of the list. Even if you follow everything listed out, if you do not provide tasty and quality food to the customers, then it might not give you lasting results. At the end of the day what really matters is a comprehensive dining experience and some tasty food. If you are able to provide the customers with these two elements, your restaurant is sure to get more reviews and soon be on the list of the top restaurants ranking on Zomato!

Nothing comes easily and this is true for the restaurant business as well. It is better to slowly increase your stings with authentic steps like the ones mentioned above rather than use gimmicky ways to get better ratings in a short span of time. If you want lasting results, then you must be willing to put in the extra time and effort for the same.

Zomato Revises Reviews and Ratings System, Will Show Separate Delivery and Dining Ratings

The new ratings by zomato are currently live in india, united arab emirates, and lebanon..

Zomato is trying to improve reviews and ratings on its platform

• Zomato is offering Delivery ratings in red and Dining ratings in black
• The new ratings won’t be available in all Zomato markets
• Zomato has also improved its algorithm to curb fake reviews

Zomato has updated its reviews and ratings system and will now offer separate Delivery and Dining ratings. With this change, the company is trying to incorporate some of the feedback it has received from users as well as restaurant owners, the Gurugram-based restaurant aggregator said in a blog post on Thursday. Users will see the two ratings on the restaurant pages, in black and red colour scheme. Zomato will offer the ratings on a contextual basis, which means there won't both Delivery and Dining ratings for cloud restaurants.

The ratings change by Zomato is currently live in India, United Arab Emirates, and Lebanon. The company hasn't revealed any plans to expand the system to other markets. However, it mentioned in the blog post that in the rest of its markets, it will continue to show a single unified rating that will be powered by an improved algorithm.

Zomato has started showing Delivery and Dining ratings

Zomato asked its users and restaurant partners to provide feedback on the new ratings system in February. “However, as the food delivery industry matured, we have started noticing a significant disparity between the average dining rating, and the average delivery rating for the same restaurant,” Zomato Co-founder and CEO Deepinder Goyal had said at that time.

• Zomato to Lay Off 13 Percent of Its Workforce as an Outcome of COVID-19

The change in the ratings comes amid the coronavirus outbreak and nationwide lockdown, both of which have severely hampered restaurant operations across the country. However, it will certainly be useful in cases when users want to know how good a restaurant is in terms of offering deliveries as people can still order food deliveries through Zomato and other food delivery apps at most locations in the country.

You need to update your Zomato app to see the new ratings. There are Delivery ratings in red and Dining ratings in black colour.

Algorithm improvements In addition to its new ratings system, Zomato has improved its algorithm to “identify and remove fake reviews comprehensively”. Zomato's Global Head for New Products and Growth Riddhi Jain said in the blog post that the company noticed bad actors in the system that attempt to make bogus reviews which ultimately impact the market.

• Zomato Said to Target Push Into Alcohol Deliveries

In some cases, Jain noted that users offer five star reviews in exchange for money or free meals, restaurants approach users with a high Foodie Level on the platform to write positive reviews, and PR agencies farm users to write reviews for their clients. All these bad actors will be identified “retrospectively” through the latest change in the algorithm, the executive claimed.

“If a restaurant has engaged in review solicitation of any kind in the past, they will see a negative impact on their ratings with immediate effect,” Jain said.

Zomato will also add a banner on the listing of the restaurants who demonstrate “a repeated pattern of solicitation”. This will help users identify those restaurants at a glance and place orders accordingly. Moreover, the change seems similar to what the company announced last year as well.

• Zomato Extends Gold Subscriptions by a Further 4 Months Amid Pandemic
• Zomato Starts Highlighting Body Temperature of its Delivery Executives

This is notably not the first time when Zomato has improved its ratings system to limit fake reviews. The company made some changes in its algorithm back in 2016 and 2018 as well. However, some people found loopholes in those changes.

How are we staying sane during this Coronavirus lockdown? We discussed this on Orbital , our weekly technology podcast, which you can subscribe to via Apple Podcasts or RSS , download the episode , or just hit the play button below.

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What are good guidelines to follow when writing app reviews?

I want to start reviewing apps and games on my personal blog for a change, but I've never reviewed an app before. I usually write whatever comes to mind when I blog, but I have been browsing around, and I've seen people write over 1000 words of reviews for a simple app or game.

Is there a guide or a template I should follow when reviewing an app? Or should I develop it as it goes?

What do people usually look for in a review say for free or paid apps?

• Have you done other types of reviews? Are you asking what's special about reviewing apps in particular (versus movies, restaurants, books, operating systems...)? –  Monica Cellio Commented Sep 27, 2013 at 1:27
• @minica I've done some but never for apps, just for some softwares i use on mac personally so was wondering how to actually do for apps, but i've written already and got some good feedback :) –  incoe Commented Sep 29, 2013 at 20:42
• just be awesome and it will come naturally. It always does for me. I just did one about babies and I don't even have a baby –  Mama Bear Commented Apr 13, 2017 at 14:57
• Thanks for your comments, this information is really helpful. . –  Jade Teach Commented May 27, 2020 at 13:21

-The word count is not the most important thing. It is your blog, your review, your opinion. It is not a college assignment that it should have a word limit.

-The best idea to write a review for an app or a game is to "develop it as it goes" like you mentioned.

-The idea is to give your views about the app or the game.

-A couple of things that readers might want you to include in your review are:

• The main tasks that the app can do (what is the app supposed to do)
• How good is the app at doing what it is supposed to do
• How "smooth" is the app (how smoothly/effortlessly would the app run under specified conditions)
• What are the minimum requirements for the app
• Is the app paid or free
• How does the app compare to similar apps (names of similar apps, is this app better than them etc.)
• If the app is paid, is it worth paying for?
• For how long would you expect the app to stay in the market (is it something novel that may not have competitors for sometime or is it just another app that has come and will go)
• Any problems or missing features with the app
• Anything unique about the app that others do not have
• Any updates planned (if you have info on this, that is)
• A rating out of 5 or 10 (for some reason people like rating out of 5)
• Your final verdict (to go for the app or not)

-Write it in free flowing manner that comes naturally to you. It is your blog, after all. You are not writing an academic paper so you do not have to plan like one. Blogging can be done free style.

Hope this helps! If you need more details, feel free to say so! Cheers!

Not the answer you're looking for? Browse other questions tagged reviews or ask your own question .

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How to Put Zomato Reviews on Your Website

Zomato Reviews provide high-quality content generated by the customers who had an impactful experience at your restaurant. We’ll show you how to put the best of these reviews on your website, where they matter the most.

Potential customers nearly always turn to a business’ website for more information about what an experience there is like. Including reviews from more platforms, like Zomato, shows you really care about what your customers think. It tells them that you take their feedback seriously.

If you’re a restaurant of any kind and you’re not already using Zomato, chances are that your listing exists anyway. Claim your listings across as many platforms as you can manage to help protect your online reputation. Zomato is a particularly important platform for restaurants because it’s used similarly to Yelp. Except Zomato only caters to the food-service industry.

Here’s how you can include your Zomato reviews on your website.

Step 1: Get WP Business Reviews if You Don’t Have It

To begin, you need a comprehensive way to embed reviews on your website from all platforms. WP Business Reviews does just that. If you already have our reviews plugin, skip ahead to step two.

Our general tutorial on how to put reviews on your website covers how to set up and use WP Business Reviews. Or you can book a demo with our Customer Success Team to learn more in a one-on-one appointment.

Step 2: Connect Zomato Reviews Using the API

Once WP Business Reviews is set up, you can connect to Zomato using their API. You’ll need to create your own account on Zomato to get an API key . Once you’ve done that, add it to your Reviews settings in your WordPress Dashboard.

First, make sure your global Zomato settings are activated. Find the Zomato settings by going to Dashboard > Reviews > Settings > Platforms . From there you can enable the Zomato Reviews global settings. Then choose the Zomato tab so you can enter your API key.

If you need more help, check out our documentation on setting up Zomato.

Step 3: Create a Zomato Collection

Next, head to Reviews > Collections > Add Zomato Collection . On this page you can search for any restaurant to pull in their Zomato Reviews.

Keep in mind that the Zomato API has limitations. So, you can only pull in the latest five reviews and use the API 1,000 times per day. That means you can only search for 1,000 restaurants on a daily basis. If you exceed 1,000 searches per day on a single site, please get up and stretch a little before you create a new API key.

Even though Zomato only pulls in the latest five reviews, you can always add single reviews and assign the Zomato platform to them. WP Business reviews also provides the option to automatically pull in new reviews on a daily or weekly basis to add your new reviews over time.

Step 4: Choose Your Settings and Save Your Collection

Now that you’ve pulled in the latest five Zomato Reviews, you can style them however you’d like. In this example, we chose to use the gallery format for a coffee shop Zomato Reviews collection. Each review was limited to only the first 100 characters to save space. We also went with dark mode because we like our coffee black.

Step 5: Add your Zomato Reviews to Your Tagged Collections

Lastly, add your Zomato Reviews to your other tagged collections using tags. It helps to mix your Zomato, Google, Yelp, Facebook, and Custom Reviews together. Mixing up the platforms provides more variety and proves to your customers that you’re listening, on all platforms.

Pay Attention to Diners on Zomato  

No matter how you choose to include Zomato in your marketing strategy, make sure you’re at least paying attention to the reviews it generates. This platform is full of restaurant-goers who take their dining experiences seriously.

If you want to put your Zomato Reviews on your website but you don’t have WP Business Reviews yet, book a demo with our Customer Success Team to learn more. They’re happy to show you how easy it is to convert more customers using your online reviews on-site.

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A customer, regardless of whether they’re right or wrong, wants to be heard and wants to be acknowledged. As a business, when you are prompt with your responses, you are invariably showing them that you care. And caring about customers’ experiences is a key aspect of hospitality. A positive review or not, by responding to them, you get to express gratitude, share your side of the story, or even apologize if needed. Customers come on to Zomato to share their experiences, and as the ones who are a part of those experiences, you get to engage with them.

Responding to a positive review is a piece of cake. But here’s a pro tip – do away with those canned responses, because customers can smell it from a mile away, and it loses the effect. Take that extra minute to personalise the message, and thank them. Little things like these go a long way in keeping those customers coming back for more.

Negative reviews, however, are a slightly different story. Here are a few handy tips on how to handle them…

Don’t ignore them

One thing you mustn’t forget is that an interaction between you and the customer, about a review, draws plenty of eyeballs from other customers who are reading reviews. If you choose to ignore a negative review and respond to only positive ones, it shows you in bad light. It will look like you don’t care about your customers and their feedback.

Don’t take it personally

Don’t take it personally. It isn’t about you, it’s about your restaurant. Someone dined at your restaurant and had a bad experience. Sit back, take a deep breath and look at it objectively. Read the review thrice if you need to, and address every single problem. The only way to get rid of any negativity is to face it. The more you let it linger, the more it’s going to affect your business.

Treat this as real-time feedback

Negative reviews more often than not, is feedback. Particularly, when it’s about service and specific experiences with food – like if a diner found something in their plate, or if their food was served cold, and the likes. As right as you may be about being extremely cautious of how food is served at your restaurant, give the benefit of doubt to the customer. Acknowledge, apologize, and ensure that feedback makes its way to your staff.

Look at it as an opportunity

Look at a negative review as an opportunity for conversion. When someone’s complaining, they want to be heard and even pacified. And when you do address their issues, there is closure – for them, and for you. When they see your concern for them and how you value their feedback, there is a high possibility of them returning to give your restaurant another chance. Now, it’s up to your staff to ensure the customer has the best experience.

All reviews are subjective opinions. You can’t possibly believe that every single customer that walks into your restaurant has had an amazing time. Someone won’t like the food, there will be another who didn’t like the music, and another who thought the staff wasn’t friendly enough. It’s a given that you can’t please every palate. If a customer didn’t like your spaghetti alla carbonara because it wasn’t spicy enough, you can respond by telling them that a carbonara isn’t meant to be spicy. If they aren’t convinced, it’s alright. Let this one go.

There’s another side to negative reviews as well. The kinds that aren’t genuine. For most of such cases, Zomato has checks in place.

• Tracks each user’s activity by their ratings and reviews pattern
• Assigns a Credibility Score to users based on their activity and followership
• Users with low credibility score have little impact of your rating
• Only reviews by high-credibility users will appear on the popular reviews tab

Either way, your safest bet is to respond to reviews without dwelling on them. You have a restaurant that needs to be run. Don’t let the negativity take up your time and peace. You can’t control what one says online, but you can salvage the situation with damage control. Since all good end things on a sweet note, here’s an example of good responses to a negative as well a positive review.

More for you to read

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Increasing app speed by 30%: a key ingredient in Zomato’s growth recipe

Zomato is an Indian multinational restaurant aggregator and food delivery company serving customers across 500 cities in India alone. With over 43M+ active customers and 1.5M+ average orders a day, it’s one of the most popular food ordering and delivery services in the country. This also means customers use a varied range of devices and have differing network availability. Besides speedy deliveries, this also makes having a smooth and seamless experience on the app imperative.

Users expect fast app open times and responsiveness . Improving this metric not only directly impacts the App Vitals, but ensures more order completions and supports Zomato’s strategy - expanding to new markets and enabling a better experience on low to mid-range devices.This ultimately helps them capture their next billion users. App open times also act as a predictor for an increased funnel size as their users travel further down the sales funnel.

And Zomato got some impressive gains from focusing on App Vitals. For e.g., speeding up the app loading time by 30% led to an improvement in Day 1 customer retention by about 90% !

The challenge

Zomato’s rapid pace of development and focus on feature additions, albeit great for customers, resulted in a need to optimize their codebase and UX. While in pursuit of adding new features, Zomato wanted to keep their performance up to par as well. With multiple SDKs consuming resources that weren’t always required, there was a need to streamline and rationalize the codebase.

All this was underpinned by Zomato’s expansion into Tier 2 and Tier 3 cities in India, where people largely use low to mid tier devices with relatively limited processing capacity. With the inclusion of these devices the team had to ensure the same world class user experience as was in higher tier devices.

What did they do?

Zomato used a simple rubric to analyze their overheads - which solution can give the best return on investment vs the effort by the development team. Using this rubric, the team started with a 4-month long optimization and improvement journey.

The first step was to look into the system traces to find issues, time-based analysis and prioritise accordingly. Perfetto is the perfect tool to analyse, profile and trace Android processes. Zomato utilised the tool to trace all the SDKs being initialized during app startup and point out those that can be removed or loaded lazily.

Removing the legacy SDKs and unused 3P libraries was the top priority as it was a low-effort, high-gain task. This approach helped Zomato in saving precious 20% in the app startup time.

Many third-party libraries use content providers to initialise on the app start, which affects the app startup time. Zomato uses Facebook SDK for login, but the user also has other login options, so initialising the SDK at the startup is inefficient. With the introduction of the App Startup library , Zomato only loads the SDK if the user is going for the Facebook login option. This helped them in reducing startup time by ~6%!

The next step was improving the inflation time of the views as the rendering and inflation of the view itself can take a significant time in a complex UI structure like Zomato’s. Viewstub helps in increasing the efficiency as it allows views to be created but not added to the view hierarchy unless required. Viewstubs are more efficient than using View. GONE as even if the view is in GONE state, it will be getting inflated and will eat up memory and CPU usage. Zomato flattened their view hierarchy and merged layouts along with viewstubs in their login activity. These changes significantly improved the inflation time by 7%.

Android profiler helped in optimising memory usage, as it allows tracking CPU activity, memory and network in real-time. The profiler enabled them to identify the root issue for the locking situations and memory overheads and fix it accordingly. Zomato also worked on their caching mechanism to achieve a massive drop of 60% in out of memory issues.

App startup time = App initialization + Libraries load time + View inflation time

Zomato’s performance gains helped them create a much smoother experience. Further UI improvements and caching, reduced the janking too.

App to homepage (clicking on the app icon to a fully loaded and usable homepage) is a key business metric that Zomato tracked internally. After the improvements were implemented, they saw a meaningful uptick in this metric. Customers that landed on a fully loaded page increased by about 20% during this period.

This led to an improvement in Day 1 customer retention by about 90%! These improvements had a trickle down effect on their forward funnels as well - the overall order through rate (home -> menu -> cart -> order) improved by ~1.5 percentage points i.e around 600K orders MoM.

According to Firebase performance’s cold startup metric, there was an improvement of 25% on average, and for low/mid end devices, the cold app startup time improvement reached up to 30%.

App startup time performance is an important metric affecting user perception and investing efforts to optimize performance can lead to a significant impact on the business as well.

“At Zomato, providing and building towards an amazing customer experience has always been at the center of our ideology. We believe performance is one of the key levers and hence our team strived towards engineering excellence to improve app load times using Google’s developer tools and saw substantial results in real time. With this, we hope to provide a blazing fast app for India’s online ordering needs and set a benchmark for our future development.” — Sajal Gupta, Engineering Manager, Zomato

Content and code samples on this page are subject to the licenses described in the Content License . Java and OpenJDK are trademarks or registered trademarks of Oracle and/or its affiliates.

Last updated 2022-01-21 UTC.

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Order food and it was hot and delicious…

Order food and it was hot and delicious just like home

Date of experience : June 24, 2024

I am using this app and I have some bad…

I am using this app and I have some bad and some good experience with this. I places an order and i have already mention my two contact number with them they will reach me. They didn't dial my number and they will send me the number of the valet whom i called more than 4 times no one receive the call. And some time we have good experience with them the food was good and they will serve on time too..

Date of experience : May 29, 2020

An excellent Indian startup is zomato

An excellent Indian startup is zomato. While their services are still quick and they still provide a reasonable discount now and then, they no longer do so for renowned eateries. and they cost far more than genuine restaurants do. price.

Date of experience : July 05, 2023

Average service by Zomato

I am using Zomato app and I have ordered food from here many times. I have faced some issue in the beginning due to some location problem. Delivery agent's google map was not working properly and he couldn't deliver food on time. I have faced the same issue two times from Zomato. Delivery boy was too friendly and humble person first time but the second time delivery boy was very rude, shouting and teasing me like anything so I contacted customer care and informed about the issue with delivery boy and they promised me that you won't get this issues in future.

Date of experience : June 03, 2020

I use Zomato to order food quite often…

I use Zomato to order food quite often and my experience is good. Never faced any issue just a minor problem like delay in food service but that is okay sometime it is difficult to locate the exact location📍

Date of experience : March 17, 2021

As i have used it and as per me I have…

As i have used it and as per me I have mixed experience some times it is good food on time delivery but few times it is not up to the mark there is a scope of improvement

Date of experience : May 22, 2020

Better than swiggy.

Better than swiggy.. very good support team.. keep it up guys

Date of experience : January 17, 2024

they need to improve with cake delivery…

they need to improve with cake delivery system, delivery boys on bikes are spoiling the cakes

Date of experience : August 26, 2022

i liked the food very much

Date of experience : July 28, 2023

Bad prices. Good delivery. Decent customer service. Good variety.

Date of experience : January 01, 2021

Great experience

Date of experience : December 06, 2023

Just about Average

Date of experience : August 27, 2021

hellowcccccc

Date of experience : July 18, 2021

Cheating and Looting at Zomato platform

In addition to an increase in platform fee, they are charging much higher rates of the product than you purchase from the shop directly, GST and Restaurant charges are also charged separately which shopkeeper doesn't charge, packing charge which the shopkeeper doesn't charging. It means ZOMATO is looting and cheating with the consumers. It's high time to initiate stern action against the ZOMATO by Ministry of Consumers Affairs Govt of India immediately.

Date of experience : April 01, 2024

Shame on you guys

The worst pathetic service ever. We order through restaurant trusting on these names (zomato) but when it comes to service these guys behave patnetic. They are not even sharing the complaints process on chat support as they dont want to help anything. Replying like robots . Shame on you guys

Date of experience : September 09, 2022

Restaurants owners are the new slaves for Zomato

So I can never complaint zomato app for not delivering food or quality as they are just a 3rd party. My issue is that Zoamto is treating restaurants, especially new ones, as s**t. They falsely lower the rating of their dishes and when the restaurants complaints they even more bring down theor ratings, which I think is a system to forece then to run ads or what ever. Now when we complaint them as per their TICKETS process they never give a preper answer and if you are a stuburn person like me they will even close all your tickets even without replying. View the attached twitter chat scrsheet for more details.

Date of experience : February 16, 2023

Order Cancelled by Zomato and Money not Refunded

Your service is pathetic. I paid for order, order wasn’t delivered and they cancelled my orders just because incompetent drivers can’t find the address inspite of full address given. I wish to have refund. Your customer care is at another level of stupid people because they keep on writing one line, I can’t do anything order is cancelled. I didn’t cancel it. If your driver can’t find address, not my problem. Refund my money back!

Date of experience : February 03, 2023

I had been experiencing the good…

I had been experiencing the good services ( Including nice offers ,good customer services, etc) since long back and years. However since last couple of months it's been terrible in the service and problem solutions. I always giving them all kind and type of feedback to improve but no improvement . So finally took the decision to look for something else . And leaving my experience here .

Date of experience : February 05, 2022

Very bad customer service

Date of experience : May 03, 2019

its a ford company i just placed to…

its a ford company i just placed to Chinese king pune, the address got wrong i want talking to the customer care the cancelled my order and didnt even refund my money. thief looting people money. do not use this its a totally ford app when i asked the customer care for refund they disconnected me. they dont even worth rating

Date of experience : December 02, 2019

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Table of content

What is Zomato?

How does zomato work, features offered by zomato , zomato's business model, zomato's revenue model, wrapping up, frequently asked questions(faqs), what is zomato & how does it work.

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Given the current situation, the on-demand business model's bubble is unlikely to burst anytime soon. It has gained much traction after the pandemic disrupted the usual business activities. Today, almost everyone is unaware of Uber's widely adopted business model and success story. 

Similarly, Zomato is a popular on-demand food delivery app that allows consumers to find new restaurants and deliver them to their door. There is something for everyone on the app. Hungry? Go to Zomato and grab a meal of your choice. 

The online food delivery market is expected to increase at a 15.4 percent yearly rate by the end of 2025. To know why and how Zomato makes so much money solely by delivering food, let's take a closer look at how Zomato operates and how it's grown so quickly in recent years. More and more business owners are joining the online food delivery system bandwagon because it is pocket-friendly and saves travel and food.

So, let us begin! 

Zomato is one of the most comprehensive and user-friendly apps for finding nearby restaurants and cafés to dine in or to order food online. It also gives menus, reviews, and ratings to acquire factual information on eateries. 

Users can use this information to place orders and enjoy delectable food in the comfort of their own homes. Zomato offers timely delivery to customer's doorstep, a joy for foodies. Customers no longer have to wait in restaurants for hours. 

Zomato is one of the most popular online food delivery systems, with users in nearly 22 countries. On the other hand, Restaurant owners can boost their internet presence by registering with the Zomato app. 

Since 2008, Zomato has grown swiftly and is one of India's most successful startups. Even seasoned business owners and entrepreneurs are curious about how it operates and earns large profits despite offering attractive discounts. Zomato's primary function is recommending local and neighboring eateries to users and taking orders from them. 

Users can place orders from their preferred restaurant based on previous customers' ratings and feedback. It may be why many entrepreneurs are interested in creating a Zomato-like app. It provides users with convenience and assists business owners in taking their local food business to new heights. 

Zomato's working model is simple. To enjoy a lip-smacking meal, customers have to follow these five simple steps- 

Users may browse and order food from various restaurants via the desiccated app or website. 

When restaurant owners receive an order request, they prepare a dish. 

As the food is prepared for delivery, it is given to delivery companies. 

The delivery service delivers food to the customer's preferred location. 

Customers can make purchases and provide evaluations based on their experience using the payment options. 

Suggested Reading: Business Model of Zomato

Zomato offers a variety of distinctive features that cater to user needs. They give you access to the best app, which supports restaurant pick-up, reservations for tables, discoveries, and more. Here are a few distinctive aspects of Zomato that you should be aware of.

Quick, simple, and easy onboarding process

After downloading the Zomato app, the user can log in quickly and easily. Either manually entering information such as an email address is required for login, or social login can also be used.

After logging in, the user can access the dashboard and use the services. The drivers and vendors that will function as intermediaries between you and the end user can also easily log into the app.

Search filter

Zomato makes it very simple and quick for customers to purchase food online, saving them a tonne of time. Zomato's user interface is cleverly designed. The app is incredibly simple to use and navigate. The search filter promotes a fantastic user experience.

The user can navigate directly to the item or similar items they are looking for, thanks to the search filter. For instance, a customer does not need to browse the entire menu if they only want the burger. All the goods that feature burgers will appear on their screen as soon as they mention them in the search filter. 

Table reservation

One of the essential elements needed to develop a successful restaurant business is table booking. Users of Zomato can quickly reserve tables whenever they wish. User convenience and disappointment prevention are both provided by reservations for tables.

There are more than 1.4 million restaurants on Zomato's list, so you may easily discover one to reserve a table that suits your needs. The majority of eateries allow reservations for tables of 2 to 8 people.

Observe your friends

Everyone enjoys eating their favorite dish. Foodies have the opportunity to follow their pals on Zomato so that they can learn what their friends eat and enjoy. Additionally, they can learn more from their surroundings.

Affordable membership plans

Zomato has enticing membership plans. The majority of its subscriptions include free delivery. Additionally, you also receive priority deliveries when you join.

Secure payment options

You don't have to be concerned about transactions with the restaurant, thanks to Zomato's secure payment infrastructure . In case of an unlawful money deduction, you can get it returned to your account by contacting customer care.

Simple to use user interface

Zomato's user interface is lovely. You can immediately notice the vibrant colors and bold lettering on their smartphone app. The users have a seamless experience because the navigation buttons are easily visible.

Zomato's Business Model is divided into three categories.

• Users : An online platform that allows users to identify nearby eateries is ideal for those who wish to have food delivered to their doorstep.
• Local Restaurants : The Zomato platform is essential for restaurant owners who want to market their business and attract the attention of their target audience.
• Providers of Delivery : They can establish a reasonable revenue stream by providing part-time/full-time services.

Key Partners

Zomato was originally only a listing platform and a restaurant directory. Restaurants that joined the platform were able to earn advertising money due to this. 

Zomato now charges restaurant commissions to be featured prominently on the feed after food delivery and restaurant bookings rollout. 

Restaurants can pay to advertise their events or special deals alongside their main banner, increasing visibility and conversions among Zomato users.

The key partners of Zomato include: 

• Restaurant owners
• Retail grocery stores 
• Delivery providers

Key Activities  

Zomato charges restaurants a commission based on the number of orders placed through its food delivery service. Restaurants pay a commission for each delivery, which is subsequently split between the delivery partner and the corporation, while users pay a delivery fee. 

Restaurant commissions differ depending on whether Zomato completes the delivery or the restaurant utilizes its riders. Due to fierce competition and the requirement for steep discounts, this is claimed to generate only a small portion of the company's total revenue. Hence, other key activities include:

• Partnerships with restaurants and retailers
• Managing and hiring delivery providers
• Collecting data of users for smooth delivery and payments

Key Resources

Zomato opened up a consistent revenue stream through Zomato Gold for consumers and users and subscription alternatives for eateries. Restaurants pay a monthly charge to be part of Zomato's bouquet of deals. Users pay a subscription fee to enter the Zomato Gold loyalty program, which provides unique discounts.

Restaurants additionally pay Zomato a monthly charge for features like live tracking, tamper-proof packaging with the Zomato logo, and more. Some of its essential resources include: 

• The large volume of data on restaurants
• Data of delivery providers and suppliers
• Active presence across seven countries
• Modern technology stack

Value Proposition 

Zomato is a comprehensive online platform allowing customers to order food from various restaurants. Zomato also helps you promote your food business if you are new to the food industry and want a strong web presence. As a result, Zomato bridges the gap between restaurant owners and customers. 

Users may follow their orders in real time with an expected arrival time. Customers can place orders without hassle thanks to advanced search and filter features. Zomato also offers Gold Membership to help businesses grow their customer base and create loyalty. Customers who subscribe to Zomato's Gold service receive additional benefits, such as substantial savings on food and beverage orders. 

Since its inception, Zomato has increased its global footprint in the culinary business. 

Zomato offers a variety of revenue streams, some of which are detailed below to help you understand how Zomato makes such a significant profit through its business model and diversification.

Advertisements on Zomato

Advertisements are one of Zomato's most reliable and essential revenue sources since they provide restaurants with advertising policies to help them increase their earnings and consumer base. 

This channel accounts for more than 70% of the company's income. It lets restaurant owners display their website banners to boost their visibility.

Subscription to Zomato

Zomato can predict user behavior using complex tools and software, such as what they are searching for, which dish is trending, which food is in more demand, etc. 

In exchange for this information, restaurant owners must pay a fee to Zomato. They can improve their services and meet client expectations based on this information.

Food Delivery Services by Zomato

Zomato takes a 20-25 percent commission from the eatery for each order placed. The commission rate may range from 5-7 percent in different areas.

Zomato Event Management

Zomato conducts various events in partnership with restaurants , such as Christmas Eve, New Year's Eve, or any other events to enhance sales. Those who wish to attend these events are required to purchase tickets.

Kitchens on Zomato

Zomato offers a kitchen infrastructure service. They collaborate with restaurant owners that wish to extend their business to more locations at a low cost.

 It means that entrepreneurs can open a restaurant in the ideal location at the lowest possible price and operating costs.

Every other entrepreneur who is still new to the Food Delivery sector can learn from Zomato's success. Zomato's process and business strategy are ideal for individuals looking to enter this business. 

It saves the customer time and provides convenience at every process step, from online ordering to delivery to the user's doorstep. 

Are you also thinking of making an app like Zomato? Do you have any other suggestions and ideas? 

If so, get in touch with  AppsRhino immediately, and we'll develop the most effective and innovative solutions to help your business grow better.

AppsRhino offers the best Tech-driven solutions for Home services, Laundry delivery, Alcohol delivery, Grocery Delivery, Food Delivery, and Taxi Services:

• Home Services
• Laundry Delivery
• Alcohol Delivery
• Grocery Delivery

How to download and use the Zomato app?

To use the Zomato app, you can download it from the respective app store for your device (iOS or Android). Once downloaded, create an account or sign in using your credentials. 

You can then enter your location, browse the available restaurants, select items from the menu, customize your order if needed, and proceed to checkout. Payment can be made online through various methods.

Can to find reviews and ratings for restaurants on Zomato?

Yes, Zomato provides reviews and ratings for restaurants to help users make informed decisions. 

Users can explore the ratings and reviews left by other customers, giving insights into the quality of food, service, and overall dining experience at each restaurant. This feature aids in selecting restaurants that meet specific preferences or requirements.

Does Zomato offer delivery services?

Yes, Zomato offers food delivery services. Users can place delivery orders through the Zomato app or website. 

Once the order is placed, Zomato's delivery partners pick up the order from the restaurant and deliver it to the specified location. The real-time tracking feature allows users to monitor the delivery progress.

Order takeout from restaurants through Zomato is available?

Yes, Zomato allows users to order takeout from restaurants. Users can browse the available restaurants, select the desired items, and choose the "takeout" option during the ordering process. 

The app provides an estimated pickup time for the takeout order, allowing users to schedule their visit to the restaurant accordingly.

Is Zomato available in multiple cities?

Yes, Zomato operates in multiple cities around the world. It has a presence in various countries and continues to expand its reach. 

Users can check the app or website to see if Zomato is available in their specific city or location.

Does Zomato provide customer support?

Zomato offers customer support to assist users with their inquiries or concerns. Users can reach out to Zomato's customer support team through the app, website, or other designated channels. 

The support team is available to address issues related to orders, deliveries, payments, or general assistance.

Does Zomato provide information about restaurant hygiene and safety measures?

Zomato emphasizes the importance of restaurant hygiene and safety. Users can find information about hygiene ratings and safety measures implemented by restaurants on the Zomato app. 

This allows users to make informed choices about the restaurants they wish to order from, especially during times when health and safety are significant concerns.

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