ups customer service report a problem

United Parcel Service, Inc. is the world's largest package delivery company and a provider of supply chain management solutions. The global logistics company is headquartered in Sandy Springs, Georgia, which is part of the Greater Atlanta metropolitan area. UPS delivers more than 15 million packages per day to more than 7.9 million customers in more than 220 countries and territories around the world.

 UPS complaints contacts

Call Customer Care on 1-800-742-5877 (1-800-PICK-UPS®)

Email Customer Services on [email protected]

Tweet UPS Customer Care

 Comments

Use this comments section to discuss problems you have had with UPS, or how they have handled your complaints. Initial complaints should be directed to UPS directly . You can find contact details for UPS above.

Comments are moderated so may not appear immediately. Please do not post any personal information relating to yourself, or employees of UPS as these comments will not be approved.

How to report a missing UPS package and file a claim online to earn a refund

• The sender or receiver of a missing UPS package can open a claim with the company for a full refund.
• The entire claim process with UPS takes an average of 10 days to be completed. 
• You can report a missing UPS package and file a claim at the UPS claims site . 

When sending a package, UPS provides complete tracking information and delivery confirmation signatures when selected, allowing shippers and buyers to be confident that goods will get where they're meant to go. 

Unfortunately, parcels do get delayed or even lost in transit, at which point you'll need to file a claim with UPS. However, before you file a claim, you'll need to wait at least 24 hours after the expected delivery date. 

You must also ensure you've checked all the places your package could have been left, including outdoor spaces like porches and garages, as well as checking with neighbors who may have accepted it on your behalf. Should the package still be lost and it's been less than 60 days since the package was supposed to be delivered, you can proceed to file a claim by following these steps. 

When you're ready to begin your claim, you can do so by visiting the UPS claims site and completing these steps.

How to file a missing package claim with UPS

1. Visit the UPS claims website and sign in to your account. If you don't already have a UPS.com account, you'll need to sign up for one to proceed. 

2. Go to the "Start a Claim" section of the website to get started. 

3. Fill in the details as requested, including tracking number and your status (e.g., shipper, receiver, or a third party).

4. Select which problem you're reporting. In this case, it will be a lost package. 

5. Click Next. 

6. Upload any documentation or evidence you have supporting your claim, including photos, payment receipt, and product descriptions. 

7. Submit your claim. 

How to track your UPS missing package claim 

UPS claims tend to take about ten days to investigate and process completely, at which point you could receive a full refund should your claim prove successful. The shipper, receiver, or a third party can file a claim. Documentation and other evidence such as photos, receipts, or invoices must be provided for the case to be decided in the filer's favor. 

After submitting your claim, you'll be updated regularly on its status via your preferred communication method. You can also check the status at any time by utilizing the Claims Dashboard , though you will need to be logged in to your UPS.com account to access this page. 

Should you have further questions, you can contact UPS via the website for additional help.

Related coverage from  Tech Reference :

How to track down a missing fedex package by filing a claim, how to track a ups order, leave instructions for delivery, or find a missing package, how to track a fedex order online or contact fedex for delivery issues, how to track a usps order, get updates on your expected delivery, and find a missing package, how to track your amazon order on a computer or mobile device.

Watch: An online shop sells handmade tiaras inspired by Disney princesses

• Main content

• PRO Courses Guides New Tech Help Pro Expert Videos About wikiHow Pro Upgrade Sign In
• EDIT Edit this Article
• EXPLORE Tech Help Pro About Us Random Article Quizzes Request a New Article Community Dashboard This Or That Game Popular Categories Arts and Entertainment Artwork Books Movies Computers and Electronics Computers Phone Skills Technology Hacks Health Men's Health Mental Health Women's Health Relationships Dating Love Relationship Issues Hobbies and Crafts Crafts Drawing Games Education & Communication Communication Skills Personal Development Studying Personal Care and Style Fashion Hair Care Personal Hygiene Youth Personal Care School Stuff Dating All Categories Arts and Entertainment Finance and Business Home and Garden Relationship Quizzes Cars & Other Vehicles Food and Entertaining Personal Care and Style Sports and Fitness Computers and Electronics Health Pets and Animals Travel Education & Communication Hobbies and Crafts Philosophy and Religion Work World Family Life Holidays and Traditions Relationships Youth
• Browse Articles
• Learn Something New
• Quizzes Hot
• This Or That Game
• Train Your Brain
• Explore More
• Support wikiHow
• About wikiHow
• Log in / Sign up
• Education and Communications
• Postal System
• Business Shipping and Delivery

What to Do When Your UPS Package Is Missing (But Says Delivered)

Last Updated: March 20, 2024 Fact Checked

Why Your Missing Package Is Marked as “Delivered”

Looking for a missing package, filing a claim with ups.

• Filing for Reimbursement

Preventing Future Package Mixups

This article was co-authored by wikiHow staff writer, Sophie Burkholder, BA . Sophie Burkholder graduated from Boston University in 2020 with dual degrees in Spanish and Modern Foreign Language Education. For three years, Sophie worked as a classroom teacher and strived to foster a love of learning and self-empowerment in her students. With that same purpose but a new audience, she now writes for the content team at wikiHow. She's passionate about giving readers the tools they need for any goal, big or small. This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed 8,090 times. Learn more...

So the package you’ve been anxiously awaiting finally got delivered, and…it’s nowhere to be found. Aside from this disappointing feeling, you may wonder where your package is and (understandably) want to track down the item you spent your time and money on. Fortunately, UPS has a thorough investigation and claims process to help you. After following the steps below to make sure your package didn’t get delivered, you can use this comprehensive guide to get in touch with UPS and get your package as soon as possible.

Things You Should Know

• File a claim with UPS if your package says it’s been delivered and you can’t find it, even after the delivery window has passed. UPS will investigate your delivery.
• Thoroughly search the area around your house or buildings and check with neighbors. UPS drivers often leave packages in less visible locations to avoid theft.
• Look for a UPS slip in your mailbox or around your front door. This notice means that your delivery was unsuccessful and will provide you with next steps.

• Incorrect status: In this case, your package has been mistakenly marked as delivered. Wait for the package delivery period to pass before moving on to next steps.
• Misdelivered parcel: Check with your neighbors or other possible recipients of your package.
• Stolen package: So-called “porch pirates” who steal packages after delivery are increasingly common, especially if you live on a busy street or in an urban area.
• Failed delivery attempt: Your driver couldn’t access your building or needed you to be home to receive it.
• Driver deception: In extremely rare cases, a driver may mark a package as delivered before it actually was in order to avoid having late deliveries on their record.
• Damaged package: If your package was extremely damaged and the contents fell out, a driver may have seen that empty box and assumed the delivery had already been completed.

• Out for Delivery means that UPS still has your package. It may be delivered late in the evening or even the next day.
• On the Way means that the shipment is still working through the UPS network and will likely not change status until it’s out for final delivery.
• Sometimes an item says “Delivered,” but it’s just an error in the tracking system. If you don’t find your package by following the steps below, wait a day or two before contacting UPS .

• Track your package to find out where it got redirected to. Use your original tracking number or the UPS Delivery Notice number.
• Find the delivery details included by your driver. They may have checked one or more boxes indicating where to pick up your package or when they will reattempt delivery.
• Release your package for delivery by signing the delivery slip in the indicated space and putting it back where the driver originally placed it. You can only release a package if it doesn’t require a signature from an adult who is 21 years old or over.

• If you are signed up for UPS My Choice® , you should also be able to view a photo of the delivery location on your UPS dashboard. [4] X Research source

• The porch or deck
• The front, back, side, and garage doors
• Behind outdoor furniture or under doormats and planters
• In a mailroom or other mailboxes, if living in an apartment building
• Inside a screened porch or sunroom
• Around or behind trash and recycling bins
• Other places within 20–30 feet (6.1–9.1 m) of your home, such as the side of your house, behind bushes, or further down your driveway.

• Report the undelivered package via the UPS Help and Support Center . You can also start a live chat with a UPS customer service representative by clicking Ask UPS anywhere on the website.
• Call UPS Customer Service directly at 1-800-742-5877 and explain that your package says it’s been delivered, but you can’t find it.
• If you know your neighborhood UPS delivery driver, you could also ask them what happened with the delivery and where they may have left it.

• Sign into your UPS.com profile or create an account .
• Provide Package Details: Your contact information, the pickup date and package weight, the number of lost items, the tracking number, and the merchandise value.
• Your Role in the Claim: Whether you are the sender, receiver, an appointed representative of the sender, or a third party. When looking for a missing package, you are most likely the receiver.
• Send Supporting Documentation: Receipts, invoices, purchase orders, and a description of included merchandise or the contents of the package.
• Submit Your Claim: UPS will notify you by phone or email and update your claims process via your dashboard.

• Even if UPS doesn’t find your package within that period, they will never delete it from the system and will alert you if they ever find it.
• In the meantime, UPS will investigate your claim by checking where your delivery was scanned, contacting the driver, and checking if your package was left with a neighbor or in an alternate secure location.
• For high-value packages containing expensive merchandise, UPS may even involve local law enforcement.
• UPS wants to seem like a reliable carrier, so it’s in their best interest to close your claim as soon as possible.

Requesting a Refund

• The UPS representative will guide you through the most updated steps to request your refund, including instructions to file your reimbursement claim online.
• Claims are more likely to be approved if your package requires a signature or if your package was insured by either you or the sender.
• If you haven’t heard from UPS within 15 days of filing your claim, check your claims dashboard for any updates on your package.

• If your package was not insured, UPS may decide they’re not liable for your lost item, or at least not for the entire dollar value.
• You may also reach out directly to the shipper of your package, who may provide you with a refund or additional evidence that they correctly shipped the package.

• Tracking your package to see when it will arrive and try to be home at the scheduled time.
• Requesting photo proof of delivery and delivery location.
• Adding delivery instructions, such as a secure place where drivers can leave your packages.
• Requiring a signature for important packages (make sure you’re home to sign for them!).
• Using an address with a concierge service or have packages delivered to your work instead of your home.
• Having packages delivered to a UPS location when convenient for you.
• Notifying UPS if you’ll be out of town when a delivery is expected.
• Install a video doorbell or Ring camera to deter theft.

Expert Q&A

• UPS frauds are unfortunately common. Be cautious of any urgent texts or calls claiming to be from UPS. When in doubt, go to the UPS website and contact them directly about the message you received. Thanks Helpful 0 Not Helpful 0
• When requesting a reimbursement, account for the full value of your missing contents. This may include taxes and shipping fees in addition to the sale price of the items. Thanks Helpful 0 Not Helpful 0

You Might Also Like

• ↑ https://bestlifeonline.com/usps-package-not-delivered-news/
• ↑ https://www.ups.com/us/en/support/tracking-support/where-is-my-package/understanding-tracking-status.page
• ↑ https://www.ups.com/us/en/support/tracking-support/where-is-my-package/how-to-use-infonotice.page
• ↑ https://www.ups.com/us/en/track/ups-my-choice.page
• ↑ https://www.ups.com/us/en/support/file-a-claim.page
• ↑ https://www.refundretriever.com/blog/how-do-i-request-a-ups-guaranteed-service-refund-gsr

About This Article

• Send fan mail to authors

Did this article help you?

Featured Articles

Trending Articles

Watch Articles

• Terms of Use
• Privacy Policy
• Do Not Sell or Share My Info
• Not Selling Info

Get all the best how-tos!

Sign up for wikiHow's weekly email newsletter

AT&T resolves service issue reported across US

The "nationwide issue" that affected communication between AT&T customers and other non-AT&T customers was resolved Tuesday, the company said.

AT&T customers reported a loss or disruption to services Tuesday afternoon, with those serviced by the carrier writing on social media that they could not make calls or send texts. The total number of customers impacted by the issue was not immediately available.

The company said they were "working as quickly as possible to diagnose and resolve the issue," reporting a couple hours later that "the interoperability issue between carriers had been resolved."

"We collaborated with the other carrier to find a solution and appreciate our customers patience during this period," an AT&T spokesperson shared with USA TODAY.

AT&T customers were still able to make calls between other AT&T customers and calls to emergency services.

The Federal Communications Commission chimed in as the situation developed, writing on X that the agency would be investigating why "consumers in multiple states are unable to make wireless calls."

Verizon customers also report service loss

AT&T wasn't the only telecommunications company dealing with network issues. Verizon customers began to report disruption and loss of service around the same time.

A Verizon spokesperson said its network was operating normally, but that customers "in the Northeast and Midwest, are experiencing issues when calling or texting with customers served by another carrier." And that they would continue to monitor the situation accordingly.

Verizon could not be reached for comment Tuesday night.

AT&T, Verizon customers were over it, react accordingly

At&t customers were left in the dark earlier this year.

Millions of AT&T customers experienced issues with their service earlier this year, when the company reported that a "technical error" was the reason why customers were unable to make calls or send messages for most of Feb. 22, USA TODAY reported.

The company formally addressed the outage days later, stating that "the application and execution of an incorrect process" was the reason for the malfunction. And that they were not victims of a "cyberattack."

A $5 rebate was offered to customers who were impacted by the outage.

This is a developing story, check back for updates.

Contributing: Mike Snider

• Skip to main content
• Keyboard shortcuts for audio player

Former President Trump is found guilty in historic New York criminal case

Ximena Bustillo

Andrea Bernstein

Former President Donald Trump appears for his hush money trial at Manhattan Criminal Court on Thursday, before a jury of New Yorkers convicted him on 34 felony counts. Steven Hirsch/Pool/Getty Images hide caption

For live updates about the verdict,  follow NPR's live blog .

NEW YORK — Former President Donald Trump has been found guilty of 34 counts of falsifying business records to influence the outcome of the 2016 presidential election, a historic verdict as Trump, the presumptive Republican presidential nominee, campaigns again for the White House.

This is the first time a former or sitting U.S. president has been convicted of criminal charges.

On Thursday, 12 New York jurors said they unanimously agreed that Trump falsified business records to conceal a $130,000 hush money payment to adult-film star Stormy Daniels to influence the 2016 contest.

The decision came after about a day and a half of deliberations.

4 takeaways from the historic felony conviction of Donald Trump

As the verdicts were read, Trump remained silent and still. But the former president spoke to reporters outside the courtroom, calling the trial a "rigged, disgraceful trial" and saying that the "real verdict" will be rendered on Election Day.

Trump's legal team signaled it would appeal the conviction.

New York Judge Juan Merchan set sentencing for July 11 — just four days before the start of the Republican National Convention. Trump faces a maximum sentence of four years in prison, but as a first-time, white-collar offender, no prison time is necessary, and he could receive probation instead.

The jury heard from 22 witnesses during about four weeks of testimony in Manhattan’s criminal court. Jurors also weighed other evidence — mostly documents like phone records, invoices and checks to Michael Cohen, Trump’s once loyal “fixer,” who paid Daniels to keep her story of an alleged affair with the former president quiet.

The facts of the payments and invoices labeled as legal services were not in dispute. What prosecutors needed to prove was that Trump falsified the records in order to further another crime — in this case, violating the New York election law that makes it a crime for “any two or more persons [to] conspire to promote or prevent the election of any person to a public office by unlawful means.” The jurors were able to choose whether those unlawful means were violating the Federal Election Campaign Act, falsifying tax returns or falsifying other business records.

Trump’s defense focused intently on the credibility of Cohen and argued that influencing an election is not illegal.

The verdict came more than a year after a grand jury indicted Trump on March 30, 2023, marking the first time a former or sitting president faced criminal charges.

Republicans dismissed the indictment as an overreach of power by Democratic District Attorney Alvin Bragg, who had brought the charges. On Thursday, following the conviction, Republican elected officials quickly rallied around Trump again.

At a news conference Thursday evening, Bragg said: "While this defendant may be unlike any other in American history, we arrived at this trial — and ultimately today at this verdict — in the same manner as every other case that comes through the courtroom doors: by following the facts and the law, and doing so without fear or favor."

What the jury heard

In August 2015, two months after Trump announced his 2016 presidential bid, David Pecker, then the publisher of the National Enquirer tabloid, met with Trump and Cohen at Trump Tower, according to testimony from Pecker and Cohen.

At that meeting, Pecker testified, it was agreed that he would be the “eyes and ears” of the Trump campaign. His job was to look out for negative stories from women that he could “take off the marketplace” by buying up the rights to the stories but never publishing them.

The plan, as Pecker outlined it, was that he would suppress these stories and at the same time publish negative stories about Trump’s opponents. Some of these stories, Pecker said, were sent to Trump and Cohen for approval prior to publication.

Over the next year, Pecker said, he carried out this role. His testimony was corroborated by Keith Davidson, an attorney who represented both Daniels and former Playboy model Karen McDougal. In about June 2016, McDougal considered going public with her story of a yearlong affair with Trump. But Pecker bought the rights to that story, with the expectation that he would be reimbursed by Trump. That never happened.

In early October 2016, according to the testimony of former Trump communications aide Hope Hicks, the campaign was rocked by the release of the Access Hollywood tape, where Trump could be heard boasting, “When you’re a star, they let you do it. You can do anything. Grab ’em by the p****.”

The next day, according to Pecker, Cohen and Davidson, Daniels threatened to go public with accusations that she'd had a sexual encounter with Trump in 2006 in a Lake Tahoe hotel suite during a celebrity golf tournament.

In her testimony, Daniels said there was a “power imbalance” when, after leaving the suite’s restroom, she found Trump on the hotel bed in his underwear. That’s when, Daniels said, they had sex.

She testified that Trump had dangled a possible role on his TV show The Celebrity Apprentice . This detail — that the sex wasn’t entirely wanted — caused the defense to request a mistrial, which was denied. It also provided a motive for Trump to suppress the story. Prosecutors said, “Trump knew what happened in that hotel room” and didn’t want it to come out. The adult-film actor’s testimony also included intimate details of her alleged sexual encounter, some of which Judge Merchan agreed with the defense were not necessary.

As October 2016 drew to a close, Cohen testified, he frantically opened bank accounts and tried to come up with a way to pay the $130,000 to keep Daniels quiet. But Trump, Cohen said, wanted to delay the payment until after the election, with the idea that after the election, it wouldn’t matter whether Daniels was paid.

This point, that Trump was making the payment to influence the election by keeping women voters on board, was corroborated by a number of other witnesses. Hicks testified that Trump, by then in the White House, told her that it was better the story came out in 2018, rather than 2016.

Cohen ultimately wired the money himself to Daniels, with the understanding, he said, that he would be repaid by Trump. Cohen testified to a number of conversations with Trump, backed up by phone records, including on the day he wired the payments. But the defense rattled Cohen on cross-examination when it presented evidence that one of the calls that Cohen had said was made through Trump’s bodyguard, Keith Schiller, was instead with Schiller about threats from a 14-year-old prankster.

Still, the heart of the case rested on the testimony of what happened after the election, when the records were falsified, in particular the handwritten notes and documents from the Trump Organization’s former comptroller, Jeff McConney.

McConney authenticated a key record: the bank statement showing Cohen’s wire transfer. That record included handwritten notes from Cohen and Trump’s former chief financial officer, Allen Weisselberg, describing the $130,000 payment that would be “grossed up” to cover Cohen’s taxes. That sum, combined with another reimbursement and a bonus, for a total of $420,000, was paid out over 12 months at a rate of $35,000 per month.

The payments would be described as pursuant to a “legal retainer.” (Weisselberg, who is serving jail time for perjury in Trump’s civil fraud trial, did not testify.)

On the stand, Cohen described a repayment scheme that formed the basis of the 34 counts of falsified business records: 11 falsified invoices, 12 falsified ledger entries and 11 checks falsely recording the repayment as legal “retainers.” Nine of the checks were signed by Trump himself.

Cohen said he and Weisselberg met and discussed the agreement with Trump shortly before he left for Washington, on or about Jan. 17, 2020. Cohen said Trump approved the deal, saying at the end of the meeting that “it was going to be one heck of a ride” in Washington. Cohen said he and Trump discussed the arrangement again, in early February, in the Oval Office. Photos and White House records corroborated that the two met in the Oval Office at the time.

The defense presented just two witnesses, including Robert Costello, an attorney who wanted to represent Cohen after Cohen’s home and office were searched by the FBI in 2018. Costello had been put on the stand to refute Cohen’s claim that Costello was pressuring Cohen to stay on Trump’s “team.” But Costello’s emails showed that Trump was deciding which of Cohen’s lawyers he wanted to pay and that Costello was concerned about not giving “the appearance that we are following instructions from [Rudy] Giuliani or the president,” referring to the former New York City mayor who was Trump’s lawyer at the time.

Trump verdict would likely move only a small number of votes, poll finds

How this conviction could affect the 2024 election.

Trump has continually blasted any criminal charges he faces as “election interference” affecting his 2024 presidential campaign.

The hush money case likely is the only one of Trump’s four ongoing criminal cases that will be heard ahead of Election Day in November, since federal trials in Washington, D.C., and Florida, as well as a state case in Georgia, are in various stages of delays.

This decision in New York is likely to have rippling effects as Trump campaigns as the presumptive Republican presidential nominee. For now, the other 54 criminal charges he faces have not turned off potential voters, and among some Republicans, the cases have bolstered support for him. However, a conviction may not play well with independent and swing voters.

The latest NPR/PBS NewsHour/Marist poll , from May, showed that 17% of voters surveyed said they would be less likely to vote for Trump if he were convicted, while 15% said they would be more likely to vote for him. And 67% of registered voters nationally said it makes no difference to their vote if Trump is found guilty in his hush money trial.

Ian Sams, spokesperson for the White House counsel’s office, said in a statement: "We respect the rule of law, and have no additional comment.”

President Biden's campaign, however, had a longer statement. “In New York today, we saw that no one is above the law," said spokesperson Michael Tyler. "There is still only one way to keep Donald Trump out of the Oval Office: at the ballot box. Convicted felon or not, Trump will be the Republican nominee for president."