technical writing class high school

ENGL210: Technical Writing

Course introduction.

• Time: 86 hours
• Free Certificate

Because the goal of this course is to improve your ability to write clear, comprehensible examples of technical writing, most subunits include short writing activities that will give you hands-on experience in many different writing tasks. Each unit also includes a series of writing self-assessments that will allow you to evaluate your own writing based on specific criteria and provide examples and commentary on how to write successfully. This practical focus on specific writing skills will help you learn the writing skills you will need in the workplace. By the end of the course, you will feel comfortable tackling a wide variety of workplace communications.

Course Syllabus

First, read the course syllabus. Then, enroll in the course by clicking "Enroll me". Click Unit 1 to read its introduction and learning outcomes. You will then see the learning materials and instructions on how to use them.

Unit 1: Audience Analysis

Imagine needing to make a phone call but not knowing what number to dial. Beginning a communications project without first establishing your audience is a lot like that phone call without a phone number. If you don't first know who you are communicating with, you can't determine what information they need and in what format. In this unit, we walk through the steps of audience analysis to determine who we are writing to, what they know, what they need to know, and the best ways to reach them.

When we first take on a writing project, we must first consider who we are communicating with. We should ask ourselves who they are, what they know, and what they need to know to take action.

After we conduct this audience analysis, the next steps in the process apply this analysis to writing choices. Different audiences require different approaches to word choice, tone, and formatting. We also use our audience analysis to anticipate issues and any concerns or questions the audience might have after accessing the communication we have created.

Completing this unit should take you approximately 7 hours.

Unit 2: Internal Communication: Writing Memos and Emails

Two of the most common forms of technical writing that you will encounter are the memo and the email. After completing an audience analysis, you must determine which form would be best for sending the message; memos and emails often rely on smaller amounts of information or requests for more information. In this unit, we cover the best practices for creating effective memos and emails.

Once the dominant form of communication in the workplace, memos typically serve as internal communication within an organization. Memos can update policies and procedures, announce meetings or organizational changes, or inform the internal audience as needed. Memos must typically be brief, concise, organized for readability, and addressed to targeted audiences with specific subject lines.

Emails, which often replace memos for internal communication, can be sent internally or externally. While this form of business communication must take into account the time constraints most readers face as a result of high email volume, people use emails to communicate issues both large and small. Emails must make use of strong subject lines, clear formatting, and concise writing. Email also presents some ethical challenges as the forwarding and BCC function enables you to easily share communications with larger audiences quickly and in a way that is documented for the longer term.

Completing this unit should take you approximately 9 hours.

Unit 3: External Communication: Formal Letters

While memos are used for internal communication and emails for both internal and external communication, formal letters are mainly used as an external means of communication. Understanding when a communications context requires the more formal delivery of a physical letter falls under the initial considerations of the audience analysis and design/formatting stages of the writing process.

Letters can range from friendly introductions to more formal announcements with accompanying legal documents. In their more serious capacity, letters seek to create a formal and documented chain of communication. 

Two main formats exist for letters: the block format and the indented format. Both require the recipient’s and sender’s full names and addresses. They begin with a formal salutation and end with a complimentary closing. Their formal structure helps to convey authority and credibility.

Completing this unit should take you approximately 6 hours.

Unit 4: Using Visuals to Convey Information

Words are not the only way to present and share information with an audience. Technical writing often utilizes visuals to accompany written information and further deliver information to the audience. This unit leads you through the types of visuals available and the best practices for using them.

Visuals take many forms; they can be as simple as a photograph of a plant specimen or pie chart breaking down enrollment data or as complex as an embedded video or multi-page, hyperlinked, organizational chart. Visuals must be carefully selected to support the audience's understanding of the topic.

However strong they are on their own, visuals must be integrated into the text of the document. The written word supports the visuals, and the visuals further exemplify the meaning of the text. The two work in tandem to support the main idea of the document.

This unit will also cover the important tools needed to properly label, title, and document visuals used in a given communication context.

Completing this unit should take you approximately 11 hours.

Unit 5: Process Documentation

One of the most common formats of technical writing is the process document. The process document explains either how to do something or how something was accomplished. This can be used to teach people or to document a process for the record. These documents vary in level of formality based on audience, but they all share elements of formatting to keep the communication organized and effective. This unit takes you through the ways to create process documents.

Formatting is probably the first design concern for a process document. The writer must distinguish whether or not the audience will have the directions with them as they accomplish the task or if they must commit the task to memory. Beginning nursing students, for example, are taught the proper way to wash hands in a roughly 1,500-word document. This document details not just the steps of handwashing, but also explains why each aspect of the process is critical to overall handwashing success. This extra detail helps to embed the proper procedure into new nurses' minds; they will, after all, be washing their hands countless times during the day without the instructions handy. Recipes, on the other side of the spectrum, anticipate that the audience will have them close by as they prepare the food; as a result, these feature lots of white space and step by step formatting.

Process documents must also pay special attention to anticipating potential trouble spots or questions from the audience. Anticipating these moments enables the writer to save time overall and increases the chances that the audience can complete the process without difficulty. Note that in this unit we will work through the writing process to develop complete process documents. We'll start with planning before moving to initial drafting, then revising.

Unit 6: Writing Proposals

Proposals are another common form of technical writing. These reports can either be formal or informal depending on the context. Some examples of proposals can be simple estimates for home improvement projects to more complex and formal business plans. This unit covers how to craft proposals.

Like process documents, proposals also rely on formatting to help them convey professionalism and appeal to the audience. Appealing to the audience is key given the persuasive nature of proposal writing. Proposals seek to persuade the audience to take action on a requested item or task. 

Like other forms of technical writing, a proposal begins with audience analysis and moves through the steps of planning, writing, and revision.

Completing this unit should take you approximately 4 hours.

Unit 7: Communicating on the Internet

As the Internet rapidly expands, so does the opportunity for businesses to share information and reach audiences online. Technical Writers are increasingly called upon to craft communications to reach a broad online audience. The unit explores how the Internet is used to communicate and how to apply the foundations of technical writing effectively to reach online audiences.

Reading and writing for the Internet presents certain challenges that the printed word doesn't. The largest concern is the shortened attention span of Internet-based readers and reduced reading comprehension. Given the scrolling feature and the ease of clicking away, savvy writers for the Internet tailor their communications with headings, short paragraphs, clear and engaging visuals, and links for further development. 

Additional points to consider when writing for the Internet are how to use social media as a tool for both communications and marketing. Given how easy it is to share communication online, the technical writer should be well versed in the social media tools and the common practices for writing on each of the interfaces. For example, what works on a blog post would not work in a tweet. The technical writer must learn how to translate the same idea for several different types of social media and in a way that reaches the intended audience.

Completing this unit should take you approximately 12 hours.

Study Guide

This study guide will help you get ready for the final exam. It discusses the key topics in each unit, walks through the learning outcomes, and lists important vocabulary terms. It is not meant to replace the course materials!

Course Feedback Survey

Please take a few minutes to give us feedback about this course. We appreciate your feedback, whether you completed the whole course or even just a few resources. Your feedback will help us make our courses better, and we use your feedback each time we make updates to our courses.

If you come across any urgent problems, email [email protected].

Certificate Final Exam

Take this exam if you want to earn a free Course Completion Certificate.

To receive a free Course Completion Certificate, you will need to earn a grade of 70% or higher on this final exam. Your grade for the exam will be calculated as soon as you complete it. If you do not pass the exam on your first try, you can take it again as many times as you want, with a 7-day waiting period between each attempt.

Once you pass this final exam, you will be awarded a free Course Completion Certificate .

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• technical-writing

Online OER text adapted for use in ENGL 145 - ENGL 145 …

Online OER text adapted for use in ENGL 145 - ENGL 145 Technical and Report Writing by Amber Kinonen for Bay College.

© 2017 Bay College and Content Creators. Except where otherwise noted this work is licensed under the Creative Commons Attribution 4.0 International License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/.

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This course focuses on an exploration of the role that communication plays …

This course focuses on an exploration of the role that communication plays in the work of the contemporary engineering and science professional. Emphasis is placed on analyzing how composition and publication contribute to work management and knowledge production, as well as the "how-to" aspects of writing specific kinds of documents in a clear style. Topics include: communication as organizational process, electronic modes such as e-mail and the Internet, the informational and social roles of specific document forms, writing as collaboration, the writing process, the elements of style, methods of oral presentation, and communication ethics. Case studies used as the basis for class discussion and some writing assignments. Several short documents, a longer report or article, and a short oral presentation are required.

Design Discourse: Composing and Revising Programs in Professional and Technical Writing addresses …

Design Discourse: Composing and Revising Programs in Professional and Technical Writing addresses the complexities of developing professional and technical writing programs. The essays in the collection offer reflections on efforts to bridge two cultures — what the editors characterize as the "art and science of writing" — often by addressing explicitly the tensions between them. Design Discourse offers insights into the high-stakes decisions made by program designers as they seek to "function at the intersection of the practical and the abstract, the human and the technical."

Learn how to create everything from work instructions to user manuals. We’ll …

Learn how to create everything from work instructions to user manuals. We’ll help you avoid the most common pitfalls of tech writing, from poor planning to outdated publishing. This manual is written by the CEO and Lead Writer at IFixit, an openly-licensed repair manual. IFixit works with technical writing classes to add to IFixit content while allowing students to engage in real-life technical writing projects.

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This course is the scientific communications portion of course 7.02, Experimental Biology and Communication. Students develop their skills as writers of scientific research, skills that also contribute to the learning of the 7.02 course materials. Through in class and out of class writing exercises, students explore the genre of the research article and its components while developing an understanding of the materials covered in the 7.02 laboratory.

Students take part in a hypothetical scenario that challenges them to inform …

Students take part in a hypothetical scenario that challenges them to inform customers at a local restaurant of how their use and disposal of plastics relates/contributes to the Great Pacific garbage patch (GPGP). What students ultimately do is research information on the plastics pollution in the oceans and present that information as a short, eye-catching newsletter suitable to hand out to restaurant customers. This activity focuses on teaching students to conduct their own research on a science-technology related topic and present it in a compelling manner that includes citing source information without plagiarism. By doing this, students gain experience and skills with general online searching as well as word processing and written and visual communication.

This course is designed to improve the student's ability to communicate technical …

This course is designed to improve the student's ability to communicate technical information. It covers the basics of working with sources, including summarizing and paraphrasing, synthesizing source materials, citing, quoting, and avoiding plagiarism. It also covers how to write an abstract and a literature review. In addition, we will cover communication concepts, tools, and strategies that can help you understand how engineering texts work, and how you can make your texts work more effectively. This course is limited to MIT graduate engineering students based on results of the Graduate Writing Exam.

Technical writing courses introduce you to some of the most important aspects …

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This Pressbook provides an introduction to and examples of technical communication. It …

This Pressbook provides an introduction to and examples of technical communication. It is aimed at college-level and professional learners.

Welcome to Mindful Technical Writing: An Introduction to the Fundamentals, an open …

Welcome to Mindful Technical Writing: An Introduction to the Fundamentals, an open textbook designed for use in co-requisite course pairings of developmental writing and introductory technical writing, or indeed in other lower-division college writing courses that focus on building study skills alongside effective workplace and academic writing skills. It offers a no-cost alternative to commercial products, combining practical guidance with interactive exercises and thoughtfully designed writing opportunities.

This book’s modular design and ample coverage of topics and genres means that it can be used flexibly over semester-long or stretch courses, allowing instructors and students to select the chapters that are most relevant for their needs. By blending new material with reviews of key topics, such as academic integrity, the chapters provide fresh perspectives on matters vital to the development of strong writing skills.

This book was made possible through grant support from Montana Technological University and the TRAILS OER program, funded by the Office of the Commissioner for Higher Education, Montana University System.

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Folder of openly licensed course documents including syllabus and assignment prompts. Course …

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• Technical Writing
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Free technical writing courses

Every software engineer is also a writer. Improve your technical writing skills by taking one of Google's free technical writing courses. We've aimed these courses at people in the following roles:

• professional software engineers
• computer science students
• engineering-adjacent roles, such as product managers

The courses are free, fun, and valuable to your career. Thousands of Google software engineers have taken and loved these courses. Note that these courses focus on technical writing, not on general English writing or business writing.

You need at least a little writing proficiency in English, but you don't need to be a strong writer to take these courses. You will find these courses easier to understand if you have at least a little background in coding, though you don't need to be an expert coder.

We're currently offering the following courses:

• Technical Writing One, which covers the critical basics of technical writing.
• Technical Writing Two, which covers intermediate topics in technical writing.
• Tech Writing for Accessibility, which covers how to make your documents more accessible for everyone.

Each course consists of the following two parts:

• self-paced online pre-class material
• virtual live session

To attend a virtual live session, you need to join the class using a Google Account with access to Google Meet and Google Docs. You can turn captions on in Google Meet.

Though not a requirement, we strongly recommend studying the self-paced online pre-class material prior to attending a virtual live session. Click one of the following links to access the self-paced online pre-class material:

• Technical Writing One
• Technical Writing Two
• Tech Writing for Accessibility

Facilitators

Some of the public courses listed in the "Schedule" section are facilitated by people who don't work for Google. We are very grateful to these volunteers! As these volunteers are not Google employees, Google can't accept any responsibility for false or misleading statements made during these public classes.

Thank you to all the facilitators who led technical writing classes in 2023 and to all of our wonderful students.

A big thank you to our external teachers, Kevin McGrail and Charlene Kuye, for leading wonderful classes in 2023!

We don't offer a way to preregister for virtual live sessions. To attend a virtual live session, consult the following table and click the appropriate Google Meet link at the specified time.

• PT: United States Pacific Time ( UTC -7 )
• ET: United States Eastern Time ( UTC -4 )
• GMT: Greenwich Mean Time ( UTC +0 )
• CEST: Central European Summer Time ( UTC +2 )

Train the Trainer

A Train the Trainer session helps prepare you to teach Technical Writing One or Technical Writing Two. During a Train the Trainer session, an experienced trainer will explain how to teach a course and will answer any of your questions.

Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License , and code samples are licensed under the Apache 2.0 License . For details, see the Google Developers Site Policies . Java is a registered trademark of Oracle and/or its affiliates.

Last updated 2024-05-16 UTC.

Technical Writing

(28 reviews)

Annemarie Hamlin, Central Oregon Community College

Chris Rubio, Central Oregon Community College

Copyright Year: 2016

ISBN 13: 9781636350653

Publisher: Open Oregon Educational Resources

Language: English

Formats Available

Conditions of use.

Learn more about reviews.

Reviewed by Amine Oudghiri-Otmani, Instructor, Marshall University on 10/15/22

This text offers a good amount of instruction (though at times limited) underlying effective workplace and technical writing/communication. Having personally examined a number of technical writing materials, this is by far one of the very few... read more

Comprehensiveness rating: 4 see less

This text offers a good amount of instruction (though at times limited) underlying effective workplace and technical writing/communication. Having personally examined a number of technical writing materials, this is by far one of the very few texts that incorporate a section about texting. Freshman students will benefit from this introductory-level text and will appreciate the authors' emphasis on conventional technical documents including emails, letters, memos, reports, and proposals. The textbook, however, may not satisfy the needs of students in advanced technical writing courses looking for guidance on complex documents beyond the conventional ones identified here. Visual representation of information could be improved, and the organization of chapters could be more strategic. A separate section about reports with important introductory information, for instance, could precede the progress reports and technical reports sections.

Content Accuracy rating: 2

A full citation guide is not provided, which may not reflect well on the credibility of the authors and/or the accuracy of the information provided. The attribution information at the end of each chapter is the only reference provided, contradicting the authors' recommendation to support one's writing with material from outside research.

Relevance/Longevity rating: 4

Although the materials are relevant to orthodox technical writing contexts, the text could benefit from a separate section that introduces writing in the digital world to reflect the evolving nature and changing landscape of technical communication. As part of the additional section, for instance, the authors could discuss potential similarities/differences between documents produced traditionally (e.g., pencil and paper, in addition to those developed by means of regular Word processor) and those produced digitally using various contemporary media. Similarities and/or differences could be discussed in light of prose and rhetorical strategies, among others.

Clarity rating: 5

The authors use simple, clear, and easy-to-understand prose. After all, sentence structure in technical writing is expected to be short, concise, and to the point. This text fits under this category of direct and unambiguous language. In addition to the authors identifying and covering essential technical terminology, the reader will appreciate the combination of descriptive (i.e., regular declarative) and direct (i.e., imperative, instructional) language. The memo, for instance, "has a header that clearly indicates who sent it and who the intended recipients are," and the reader is asked to "always consider the audience and their needs when preparing a memo."

Consistency rating: 4

Consistency is off a few times throughout the text. At the beginning of the first chapter, "Professional Communications," for instance, the authors write, "From text messages to reports, how you represent yourself with the written word counts." In this first chapter, however, only texting, emails, memos, and letters are discussed. Reports are mentioned only briefly under the cover letter to a technical report section, but no prior background about reports is provided.

Modularity rating: 5

Consistent use of headers and special highlights (e.g., boldface, etc.) helps chapter sub-sections and other important information stand out. The headings and sub-headings minimize potential distractions or other inconsistencies in modular presentation of chapter content.

Organization/Structure/Flow rating: 3

Chapter organization throughout the text consists of introduction and discussion. A conclusion in which a general, targeted final reflection is provided, however, is missing. Although the same chapter structure is used throughout the text, which will help keep the reader focused as they navigate subsequent chapter content, the authors could discuss chapter presentation, structure, and framework prior to the first chapter. The introduction section could benefit from a few sentences previewing this across-the-board structure.

Chapter lineup could also be more strategic. The chapter "Ethics in Technical Writing," for instance, could go first before "Information Literacy" and "Citations and Plagiarism."

Interface rating: 4

Readers may be distracted by the number of blank pages at the end of chapters. Readers looking to print individual chapters with ample text on each page (or those simply interested in saving trees by minimizing the number of pages printed in multiple jobs) may be disappointed. Text navigation and individual chapter selection, however, are made easy thanks to the hyperlink attached to each line/item under "Contents." Readers looking to go to a specific chapter do not need to engage in much scrolling and are given the opportunity to jump straight to the specific chapter or chapter sub-section by clicking the link.

Grammatical Errors rating: 4

No grammar errors have been detected. The authors' occasional use of the "conversational" tone may not be an issue, especially in terms of deciding whether the language matches the universal, agreed-upon conventions of technical writing. The textbook being an introduction to technical writing is meant to provide a general overview of the field, and technicality at the clause level is not required. The latter is expected to be a feature of advanced-level texts. The authors, however, could consider adding a separate section that discusses style and tone (in addition to orthodox grammar/sentence structure error patterns like splices, fragments, etc.). That the language used in the text may not match the conventions of technical writing - in terms of style and tone - could also be emphasized.

Cultural Relevance rating: 5

Chapter 13, "Communicating Across Cultures," introduces the reader to the importance of considering the variety of cultures and culture uniqueness (and peculiarity) in technical communication, which I believe does the job. Advanced-level texts may delve deeper into the requisite component of culture and culture sensitivity in both drafting certain technical documents and deciding on the style/tone to be used, context dependent. This textbook subscribes to the general/introductory category in this (i.e., discussion of culture) respect.

Reviewed by Sylvia Hayes, English Instructor, Midlands Technical College on 7/26/21

This book is concise and covers an array of Technical Communication topics and genres. This text provides flexibility in the fact that it focuses on Technical Communication for a more generalized audience and therefore this would work well as a... read more

This book is concise and covers an array of Technical Communication topics and genres. This text provides flexibility in the fact that it focuses on Technical Communication for a more generalized audience and therefore this would work well as a Technical Communications text for a First-Year Writing course at a 2 or 4-year college. The organization of the section is not very logical, luckily most instructors do not use textbook chapters in order. The text could use more examples for students in the medical and legal fields. It could use more visual support within the chapters.

Content Accuracy rating: 4

The information presented in this text is accurate, error-free, and unbiased; however, there are no references to original sources for most of the content.

Relevance/Longevity rating: 5

The content of this text is written so students can use the information in many different technical communication settings.

Clarity rating: 4

The text is clear, the prose is accessible and it defines and provides adequate context for concepts college-level students may find unfamiliar. There are multiple instances of the text directing you to a hyperlink to another resource that explains the concept in more depth. However, the text does not model the level of clarity necessary for technical communication. There are various sections that are underdeveloped and need more graphics and examples.

Consistency rating: 3

Due to the sheer number of contributing authors, it is hard to create a consistent framework for the chapters. They each seem to be designed by the separate contributors in ways that make sense to them and are not uniform to the book. In terms of terminology, the text is consistent.

Modularity rating: 3

This text is broken up into sections and subsections, that can be assigned at different points within a course. As the organization of the chapters is chaotic, I believe most instructors would have to move sections around as assign them individually instead of starting at chapter 1 and working through the textbook.

Organization/Structure/Flow rating: 1

The organization of chapters is confusing. Why are citations in between Proposals and Progress Reports? Chapters refer to students learning of concepts found later in the textbook.

Interface rating: 2

Not all sections are set up the same, which makes it harder to navigate and find information. In some versions of the text, you can't see the graphics. You cannot search the text using normal search indicators "AND," "NOT," etc. this makes searching this text much more difficult than some others. Why are there so many blank pages in the PDF, if someone was to print the text they would waste about 1/4 of the pages.

Grammatical Errors rating: 3

There weren't any noticeable grammatical errors. The sentence structure is varied, however, there were some long, wordy, confusing sentences. The tone is very casual and not professional.

Cultural Relevance rating: 3

There is no culturally insensitive or offensive language in the text, however, the text is not inclusive of a variety of races, ethnicities, and backgrounds in its examples or images.

Reviewed by Mary Larsen, Instructor, Pittsburg State University on 5/14/21

This textbook highlights important components of technical writing, including various forms of technical writing in the workplace and also approaches to audience analysis, graphics, and ethics within the writing of these documents. This text also... read more

Comprehensiveness rating: 5 see less

This textbook highlights important components of technical writing, including various forms of technical writing in the workplace and also approaches to audience analysis, graphics, and ethics within the writing of these documents. This text also includes information about resumes and employment, which is very applicable to technical writing and provides readers with a dual layer of content.

Content Accuracy rating: 5

Content within this text is accurate and mostly error-free. The content is based off of multiple authors rather than one single-viewpoint, which provides additional insights into topics versus only one limited view. Content is cited and derived from David McMurrey, who has experience and a plethora of knowledge in all aspects of technical writing.

The text is relevant to writing in the workplace as it covers aspects of "netiquette," which is something technical writers will encounter more and more as workplace functions are moved more to online formats. The formats covered are also frequently used forms of communication in the workplace, such as email, letters, memos, proposals etc. This provides a large scope of relevant documents that readers could encounter when writing in the workplace.

This text is written in plain language and easy to read. Content is sectioned off pretty well for easier readability and there were few, if any, areas of jargon or overly technical language. Tips are provided in various sections that assist readers in actually applying the content.

Consistency rating: 5

How text and visuals are presented and the sense of organization of various chapters and sections are all consistently presented within.

Modularity rating: 4

Subheadings are used within for easier readability; however, content is text-heavy at times. Content jumps around some, but is otherwise organized into a logical progression of points (such as discussing audience and types of documents in the beginning and saving design and employment content for later in the text).

Organization/Structure/Flow rating: 5

The organization follows a logical progression of ideas and concepts that would be presented within a technical writing course. The Table of Contents includes easily recognized sections and page numbers and each new section is noted at the top of the page. At times the images presented conflict with the text and spacing on pages, but is otherwise easy to attribute to the content pertaining to the image.

Interface rating: 5

Some of the images / videos are pixelated. The textbook includes links to videos and images that further touch upon the concepts of a chapter, which is very helpful and engaging. Images link to direct PDF files for easier access of a document. Seems to be some unnecessary space left on pages or between section changes.

Text is mostly free of grammatical errors, although a few minor grammar mistakes were present. For example, "insure" is used instead of "ensure" in Section 3.7.

Chapter 13 of the text is "Communication Across Cultures," which lends to its response to cultural sensitivity. The text seems to keep in mind readers of various races and backgrounds and uses relevant pop culture references that are inclusive. If anything, the textbook could incorporate aspects of gender in relation to technical writing in the workplace.

This textbook covers most all of the content I currently use in my own technical / professional writing courses and I am considering adopting this textbook in future courses that I teach.

Reviewed by Bjorn Smars, Career Instructor, University of Oregon on 7/2/20

As far as I can tell, this textbook does not include an index or glossary. However, each chapter is broken into separate sections with descriptive titles and headings, so navigating to specific concepts and ideas is not difficult without the use... read more

As far as I can tell, this textbook does not include an index or glossary. However, each chapter is broken into separate sections with descriptive titles and headings, so navigating to specific concepts and ideas is not difficult without the use of an index. My only complaint about this text, at least in regards to its comprehensiveness, is that many of the sections or pages are underdeveloped or do not contain sufficient explanation and/or examples to illustrate important concepts. For example, the chapter on communicating across cultures provides useful tips that students can use to think critically about cross-cultural communication, but these suggestions are limited in that they are designed to apply broadly to most situations in which cross-cultural communication occurs and therefore do not offer clear guidelines or practical strategies for students to learn about and identify a particular culture's communication norms.

As far as I can tell, the information presented in this text is accurate, error-free, and unbiased. The purpose of this textbook is to serve as an introduction to technical writing, and as such is designed to provide students with practical strategies for engaging in effective technical communication.

As I mentioned in an earlier comment, most of the content in this textbook is written in such a way that it can be applied practically and broadly to a variety of situations in which students may find the need to engage in technical writing and/or communication. The focus is more on providing practical strategies and helping students develop critical thinking skills than it is about using a particular software.

The prose is clear and accessible to college-level readers, and unfamiliar concepts are either defined in-text by the textbook's authors or via hyperlink to another source. For example, in chapter "13.2 Understanding Cultural Context," the authors provide a link to a YouTube video that explains the differences between high-context and low-context cultures in more depth.

The textbook uses consistent terminology and frameworks throughout.

As I mentioned in an earlier comment, the organization of the textbook is easy to navigate and understand. Each chapter is broken into separate sections with descriptive titles and headings. My only complaint is that there is some inconsistency between the lengths of each chapter's subsections. Some sections are very short (150-300 words max) while others are much longer, ranging in the 2,000-3,000 word range. That said, each section is clearly labeled, and the headings are highly descriptive.

See previous comment.

Each chapter's subsection has navigational arrows that allow the reader to move on to the next section easily, and the table of contents is easily accessible on every page. However, locating the table of contents may not be intuitive for some students, and some students may not know how to navigate through each chapter's subsections.

Grammatical Errors rating: 5

I did not notice any grammatical errors.

Cultural Relevance rating: 4

As I mentioned in an earlier comment, this text could provide more examples to help students better understand cultural differences in terms of communication. More examples that are relevant to students attending one of Oregon's many colleges or universities would help to illustrate these cultural differences and provide students with a practical, real-world strategies for engaging with their peers, professors, and other folks from other cultures and/or regions.

Overall, I found this textbook very useful, though I had to supplement much of the information either with links to other sources or with material I developed personally. It's a useful and accessible introduction to technical writing for most undergraduate students, but it is not a comprehensive document and therefore may require the instructor to provide additional information or resources.

Reviewed by Elizabeth Aydelott, Part-Time Instructor, Lane Community College on 6/26/20

This text covers almost every topic that I would cover in a Technical Writing Class for generalized studies. A class geared toward a specific aspect of the field - engineering or a medical field, for example - would need to add material. This text... read more

This text covers almost every topic that I would cover in a Technical Writing Class for generalized studies. A class geared toward a specific aspect of the field - engineering or a medical field, for example - would need to add material. This text provides a solid basis for any course in technical writing, though.

The information is accurate, the citation guide up-to-date, and most material is relevant to any aspect of the field.

The content is almost all up-to-date. I would suggest adding a section on conference calls in the chapter on Professional Communications. That format has its own specific netiquette rules, ethics, and audience considerations. And conference calls, in a variety of formats, are increasingly essential to the working life.

Clear, common sense prose. The beginning of each chapter should probably be titled "Overview" or something similar, perhaps with a brief outline, for more clarity.

The book's structure changes with each format. I suggest that the instructor designate a preferred version for the class. Within the text, however, it becomes fairly easy to navigate through the material.

This text would be easy to assign in appropriate chunks for the students.

The text has a logical order, but I would assign the last chapters first since I usually begin with employment application materials and then cultural awareness almost immediately afterwards.

Interface is fairly straightforward and clear. Some of the videos, particularly in the beginning, are a bit referential to a specific course rather than to the topic in general.

Grammar has no problem. I wish, though, that a general chapter on grammar was included for the students.

I really appreciated the chapter on Communicating Across Cultures, but I wish it had been included earlier in the book. Perhaps a reference to Cultural Literacy within the chapter on Audience.

I'm confused about why the Open Textbook Library lists the book with only one author instead of the seven listed in the book itself.

Reviewed by Christopher Schott, Assistant Teaching Professor, University of Missouri - St. Louis on 4/23/20

This book really does cover a great deal of ground. However, I found the pacing and the organization of the section to be a little sporadic, especially if the book were to be read linearly by students. This may not be a serious concern as,... read more

This book really does cover a great deal of ground. However, I found the pacing and the organization of the section to be a little sporadic, especially if the book were to be read linearly by students. This may not be a serious concern as, especially in a digital format, the book can be navigated easily from topic to topic. Many chapters are short (some are quite detailed, though), which can be a real asset, but the lack of technical writing theory might be a concern for instructors looking to balance practice with understanding approach. While the book does cover a great of texts that are useful for students studying engineering and computer science, it may provide fewer examples and cover less in terms of students looking for technical communication instruction in medical fields, journals, legal fields. Another issue, when it comes to comprehensiveness, is the lacking of exercises and assignments. For my own teaching, this is not an issue (I try to craft assignments that fit the culture of my students' academic programs), but I could see it limiting the use of this book for other professors who would like corresponding assignments and readings.

As a reader, this book seems unbiased to me. That said, there are some prescriptive outlooks on crafting documents that may lead a reader to believe there is a one-size-fits-all way to compose a text. For example, there is a recommendation that emails are limited to three paragraphs, which is a very narrow view of that genre (shouldn't it depend on the rhetorical context, audience, etc.?). Overall, the content in the book appears accurate, even if a little prescriptive at times. However, this can be remedied through instruction from the professor.

The information that is presented in this book is very similar (and in some cases, exactly the same) as the information I've been teaching for the ten years I've been teaching technical communication. Some concepts in this course, such as audience, purpose, tone, precision--these will forever be touchstones of any professional writing course, technical writing is no exception. I very much am happy to see a chapter on information literacy, which is honestly and unfortunately absent from a surprising amount of existing (and expensive) technical writing textbooks. Some of the information does seem to not work (some links, for example), which may hurt longevity, but the authors do note this might be a possibility when using the book.

This book is clear. As a technical communication text, I would hope it would be and I was happy to see the authors not utilize jargon, instead stick to very explicitly presented ideas, sentence structure, and offering simple language that will appeal to readers, make them feel smart, all while retaining the level of academic rigor a text like this needs.

The chapters in this book are all formatted relatively the same. This offers readers a consistent and predictive reading experience (which, in itself, is a valuable technical communication skill). Each chapter starts with a very useful introduction, leading nicely into the rest of the chapter. There are, at times, inconsistencies in how thoroughly topics are treated and covered, but that is to be expected with many textbooks.

This text seems to be designed for purposeful fragmentation in a course. By this, I mean that the text does not have to be read linearly to be useful for students. In fact, and this is something the authors may have had in mind when writing, but most textbooks are not read and interacted with linearly anyway. Chapters are skipped, brought back, and revisited. I think this is just fine and, in many ways, provides a more fruitful reading experience.

Along with the previous idea of Modularity, I do not think the text is perfectly organized. One could argue that a textbook should move from more simple to more complex concepts. However, I disagree and do not think this needs to be the case. Instead, while the chapters here might seem a bit out of order in terms of their "difficulty," to do seem to be ordered nicely in terms of some theoretical understanding (though, very little) into more genre-based writing. Because the text can function in ways that benefit the class, this is not an issue.

The book is incredibly easy to navigate and use. Some links are broken, which can be frustrating, but it doesn't distract from the usefulness of the book overall.

I did not notice any grammar and mechanical errors in the text.

Despite an opening comment in the Introduction that claims students will learn to write "in such a way that even Grandad can understand," a which is a bit insulting to grandpas everywhere (it's ageist), the book seems to be culturally respectful and appropriate. I am a big fan of the cultural sensitivity section in the book, which I think is very carefully and thoughtfully presented to readers. There are topics that can be included that were not. In technical communication, it's important to remember that standards are always changing in business and this will undoubtedly shift the way professionals communicate, interact, and write. For example, a section on language inclusivity would be useful.

I'm grateful for this book. The authors have really put together a text that is useful in terms of what it can do in different kinds of technical communication classroom. I've seen many different kinds of technical writing courses and they are all taught differently. It seems this book has the unique ability to fit many different kinds of teaching styles, learning environments, and student abilities--and the book's design and functionality allows for professors to be very malleable in their pedagogy.

Reviewed by Brian Ballentine, Professor, West Virginia University on 4/20/20

The book is being reviewed the book in the web PDF format. At least one other reviewer has noted that there are inconsistency issues across various formats in which the book is offered. The web PDF format functions as expected in Acrobat reader... read more

Comprehensiveness rating: 2 see less

The book is being reviewed the book in the web PDF format. At least one other reviewer has noted that there are inconsistency issues across various formats in which the book is offered. The web PDF format functions as expected in Acrobat reader with the sidebar thumbnails and toc providing hyperlinks to specific pages and sections. This format does not have a much-needed index or glossary. The book does not have the same comprehensive content that a student would find in one of the large, mainstream, and admittedly costly technical communication texts by authors like Markel and Selber, Lannon and Gurak, or Anderson. There isn't enough or any coverage on important topics like instruction sets, technical procedures or definitions, user experience testing (including testing instruction sets and other technical documentation), and oral presentations. Documents like instruction sets are mentioned but only in passing. E.g., "Examples are one of the most powerful ways to connect with audiences, particularly in instructions" (2.3). There is content on preparing PPT slides but no content on giving a presentation.

The content does not cite original sources. Each chapter and even sub-section has author attributions for the book itself but rarely does it reference external sources. This becomes particularly obvious for writing instructors in parts of the book like chapter 14 that contend with genre, genre analysis, and genre systems but with no references to the writing scholars we attribute to genre studies (Miller, Bawarshi, Russell). This is not to say that the content is automatically inaccurate but one of the points the authors themselves make about the need to cite sources is the importance of using those sources to build confidence in the audience.

Relevance/Longevity rating: 1

The book opens with content on texting and email but then largely abandons digital communication platforms. Again, in larger technical communication textbooks instructors would expect to find chapters dedicated to "blogs, wikis, and web pages" and "social media" platforms as in offerings by Lannon and Gurak. A more contemporary text would no doubt include online collaborative tools and meeting platforms like Slack and Microsoft Teams. The recommendation here would be to create a separate chapter or chapters dedicated to technology platforms with the idea that it would be easier to update in the future.

Clarity rating: 2

The writing is more conversational than professional. The book does not model the level of clarity needed for technical writers. E.g., section 9.2 on "Presentation of Information" begins with a longer paragraph that attempts to summarize the space shuttle Challenger disaster as an example of why clear communication is important. The textbook authors write: "Possibly the engineers were just poor writers; possibly they did not consider their audience; or possibly they did not want to look bad and therefore emphasized all the things that were right with the Challenger. (Incidentally, the O rings had worked fine for several launches.)" Edward Tufte's now famous case study of the Challenger contradicts this summary. The rocket company and its engineers did indeed make a no launch recommendation (their first in 12 years) precisely because they had data showing the O-rings failed in cold temperatures. It is moments like these in the textbook that give me pause.

Consistency rating: 2

The multiple authors on this textbook likely pose challenges for creating consistency across the project. For example, in the chapter dedicated to Proposals, the first section is titled "Some preliminaries" and it offers a narrative overview of proposals and the roles they may play. In the chapter dedicated to "Progress Reports," the first section offers "functions and contents of progress reports" that has just two bullet lists. Students like to become acquainted with a consistent format across a book's chapters so they know where to find answers/resources that they need, regardless of the topic.

The textbook does contain self-referential content but overall the chapters could be used in a modular fashion to supplement other learning materials/readings in a technical writing course.

Organization/Structure/Flow rating: 2

Even if the textbook was designed to be modular, it is still prepared and presented in a specific order (with linked toc in the PDF version). Concepts of genre and genre analysis are presented as fundamental to understanding the writing process yet they come at the end of the text. Audience analysis comes much earlier (chapter 2) but not before texts, emails, and netiquette. Proposals are in chapter 3 but information literacy, including instruction on how to begin research for a proposal isn't until chapter 4. Organizing a textbook toc must be incredibly challenging but there are many models out there that overcome some of these organizational challenges.

Interface rating: 3

The PDF version of the textbook works as expected in terms of the links in the toc and the thumbnails visible in Acrobat. It can be challenging to orient yourself in the text especially because there are many pages with minimal content. The PDF version has 242 pages but I would recommend to students that they only print selectively as many pages are blank.

Despite having many authors (and some open source content), the book does not have an abundance of grammatical errors. As mentioned before, the more casual tone of the textbook does not help with modeling technical and professional communication. There are grammatical issues (or perhaps more stylistic issues) that could be edited. E.g., the book uses the opening phrase, "In other words..." ten times throughout the book. Overall, though, the book scores high in the grammatical category.

Chapter 13 is dedicated to "Communicating Across Cultures" and offers students an overview of "culture" as a term as well as some important guidance on global communication. The book does break some of its own advice in these sections with references to authors with no attribution. E.g., "Geert Hofstede views culture as consisting of mental programs, calling it softwares of the mind, meaning each person 'carries within him or herself patterns of thinking, feeling, and potential acting which were learned throughout their lifetime.'” This chapter could make more specific references to technical communication and globalization. A longer paragraph in 13.4 on intercultural communication uses sheep as an example when there are so many ways to talk about the importance of good technical writing in support of technical products and services when they go global.

I would like to thank all of the authors as well as David McMurrey for their efforts in writing and editing this open source textbook. I will likely use chapters or sections to supplement other course materials in an effort to save students money on textbook costs. It may be possible to pair chapters from this textbook with one of the smaller "handbooks" on technical communication out there. While the ratings here aren't overly high, the standard of comparison was challenging. I am looking for options to supplant one of the large, mainstream technical communication textbooks and that is a high bar.

Reviewed by Lars Soderlund, Associate Professor of English, Western Oregon University on 3/7/19

The book has a strong balance of topics. In addition to the mix of genres that it discusses, the book is also effective in its coverage of different aspects of writing such as audience, context, ethics, etc. read more

The book has a strong balance of topics. In addition to the mix of genres that it discusses, the book is also effective in its coverage of different aspects of writing such as audience, context, ethics, etc.

The book contains no inaccuracies as far as I could tell, nor any political or social bias.

The book is relevant in a way that seems sustainable. It is not at the cutting edge of technical writing technologies or software, but it is the sort of book that would have (and probably has) helped students a decade ago and will still be useful in another decade owing to its coverage of general topics and its emphasis on writing fundamentals.

The book is extremely easy to read, and should not hold any students back.

The book's format changes occasionally, probably owing to the various authors involved, but it is not especially noticable and does not affect the book in a negative way.

The book seems to have been designed for modular use, and indeed that is how I plan to use it in my future classes. The way that the book starts with a quick reference guide to genres and then moves into the big-picture writing theory is evidence that the writers want the book to be immediately useful.

The book's organization seems maximally effective for teachers and students. As I mentioned above, the book starts by covering genres with relative swiftness, then it digs into essential writing topics, and then it covers larger genres in more detail. It ends with a section on "Thinking About Writing" that is pretty clearly designed for more advanced readers, and I think that's an effective choice.

The book was extremely easy to navigate and to use.

The book is very well-written and contains no grammatical errors.

The book is fairly dry, and so I did not notice cultural issues that might be of note.

The book is very good, and I look forward to using it.

But I do want to say that although above the book got 5-stars across the board, I'm not sure if I would give it a perfect review if I were to rate it. Basically, I find that students seem to flourish when a class (and a textbook) regularly comes back to explicitly stated themes, and the book didn't necessarily have those. They were there (audience, genre, etc.), but they weren't really up-played in a way that students will definitely get.

Still, again, this is a very strong book and I plan to redesign my future Technical Writing class with it.

Reviewed by Kathryn Northcut, Professor, Missouri University of Science and Technology on 1/13/19

The book is offered in various formats, and they aren't parallel. The organization of chapters in the web-native version defies logic. The expandable table is tricky to get used to because the hyperlink from the Chapter title goes to the chapter... read more

Comprehensiveness rating: 1 see less

The book is offered in various formats, and they aren't parallel. The organization of chapters in the web-native version defies logic. The expandable table is tricky to get used to because the hyperlink from the Chapter title goes to the chapter but the arrow on the right shows the subsections. It's hard to remember where you are as you navigate. I did not locate a glossary or index, and the book is not fully searchable in the web-native version because all sections can't be expanded onto one screen.

Content Accuracy rating: 1

Almost none of the content has references to original sources, and far too little theory is made explicit. Too much of the writing is chatty and conversational to provide a model of technical writing for university students.

The first section includes both platforms and genres. However, currently relevant platforms like Twitter are excluded from this section. Mixing platforms and genres seems odd logically. Later chapters jump between concepts and genres with no obvious logic to the order.

The style is accessible but not professional. The writing attempts to be engaging but is not rich enough in evidence, references, or good, contemporary examples for university students.

Consistency rating: 1

Unfortunately, the book consistently raises questions about whether these authors/editors have worked in technical contexts recently. Their advice seems to be off-base, including comparing omitting a conclusion to slamming down a phone on a caller. In fact, much professional writing starts with an abstract, executive summary, or cover sheet that obviates the need for a conclusion. The worst thing we can do in much scientific and technical discourse is build suspense and save the point, answer, or recommendations to the end. The way this book is designed and written does not seem to engage the exigencies of technical writing as I'm familiar with them. Other textbooks, whether consistent or not, provide better examples of practices from many industries to help prepare students from writing after college. This textbook focuses not just on the college experience, but on the Central Oregon Community College experience to the exclusion of other contexts.

Modularity rating: 2

The text does not contain modules that stand independently, despite appearing at the outset to be designed that way. Many phrases such as "as seen in the last section," make it difficult for students to follow what's happening. The videos address students in a single section writing a specific assignment and the content of the videos is not transferable to other contexts. The videos I viewed would not work in my courses, ever. Further, the textbook refers constantly to watered-down assignments that I would not assign. In my courses, students DO write a full proposal, not just an academic topic proposal. No one in industry writes topic proposals, so I would not teach that genre in my technical writing course. In fact, this textbook constantly focuses on the specific introductory assignments and methods at Central Oregon Community College, so a more ambitious, advanced curriculum would directly contradict the information in the textbook. If you wanted to teach your students to write proposals, you would be better off with online examples of successful proposals and top-of-the-head commentary than this textbook.

The organization of the textbook appears to be clear and clean, but gets difficult to manage once specific questions are asked, such as, "how should I assign readings to prepare my students for specific assignments?" One of my specializations is teaching proposals. This book doesn't handle proposal writing in a way that fits what I know of proposal writing outside of essay topic proposals used in composition courses. Why is information on Citations and Plagiarism after the chapter on proposals? Professional and academic proposals are robust documents which cite sources, so that background information would be useful earlier. Despite the textbook attempting to be modular, numbering chapters does suggest that there is a logic to the order. Non-numbered TOC might be a solution to this problem. In this book, short chapters are split up into tiny subparts, and navigation between them is tricky in the web-native version. Other Technical Writing/Communication textbooks, from Burnett's 2005 Technical Communication 5th Ed., to the current editions of Markel (and Selber) and Lannon (and Gurak) are superior in terms of internal logic, as is the Engineering Communication Manual (House et al) if the authors/editors need better examples of structure.

Interface rating: 1

I found the design appealing initially. Using it was confusing and there are many incompatibilities between the various versions available. The students would have difficulty locating the correct version of the textbook unless a PDF were provided to them by the instructor, and the PDF is problematic in terms of design and omission of content. In the web-native version, the sections are all very short and navigating to the next section requires clicking back and re-finding your place every time. Not having a "next section" button or arrow almost ensures that students will not complete the readings because they will think, incorrectly, that they are done with the (very short) chapter. The PDF version has many blank pages, making navigation cumbersome. The PDF document is much thinner than the large number of pages suggests. If a student were to print the PDF, much paper would be completely wasted and blank.

The conversational tone isn't ideal for educating students who will need to do technical writing in industry, but there are few overt typographic and spelling errors. The ones that exist are obvious and instructors can correct them if they use those chapters. Sometimes the authors refer to specific genres (like reports, in section 5.1) in a way that would confuse students (because writers cite sources in proposals, memos, and presentations, not just reports), and those errors should be addressed lest the students be misled about the conventions of the genres. Further, references to "your paper" and "paper" demonstrate lack of focus on rhetorical concepts of audience and purpose that should drive every technical communicator in every task. Most of our work is electronic/digital/online, so references to paper may not be incorrect, but they are largely archaic. When the authors refer to student assignments, they might call them "assignments," not "papers." The writing in section 5.2 needs editing. Overuse of "it" and "there" and back-referencing through pronouns ensures that students will have difficulty parsing the information. Further, students are seeing a poor example of a strong technical writing style because the sentences are written in a vague style that would lead to comprehension and translation errors. Further, the authors state that plagiarism is institution-specific, but that's only true in our academic bubble. In fact, plagiarism is an important IP (intellectual property) concern globally, so reference to international publication and copyright standards would be far more useful to students, who are students for 4 years or so, but professionals for up to 40 years.

Cultural Relevance rating: 2

Ideally, the authors would employ a plain style to avoid usability problems for non-American-dialect users. In the section (2.1 types of audiences) about audience, an opportunity is missed by not getting into user profiles and usability theory. Contrary to what is stated, technicians do not always lack sophisticated theoretical knowledge. It is not true that executives are always the audience for whom our students will or should write. The lack of robust user-based terminology is a problem with this book. I wonder if any of the authors are currently active in the technical communication community or have worked in nonacademic technical environments on communication design tasks. If they have, I would implore them to use better industry examples and the jargon of writers in technical professions. The authors should also focus on plain language in this book, and exemplify it in their prose. Karen Schriver's work is a good starting point.

I recommend this book (only) to instructors at Central Oregon Community College, where it perhaps serves a useful, important purpose. Its structure and content is unsuitable for majors in professional fields including engineering and science, and therefore is not a good choice for instructors teaching at most institutions where the course is offered. The emphasis on MLA style demonstrates the limited appeal of the textbook (to English majors). To be clear, MLA is not used in a single industrial or professional context I am aware of, outside English departments and literature-oriented professions. No mention is made of IEEE, which is the largest professional society in the world and which publishes professional ethics and authorial style guides that many professionals will encounter. It's great to include APA, but that social-science emphasis should be balanced with another professional style such as ASME or IEEE. The authors may have heard this, because they mention ASME in section 5.1, but they give no examples of what ASME looks like in practice. I worry that this textbook potentially does a disservice to the technical communication field as well as to open-access materials, which should be of high quality and represent best practices based on an awareness of the range of communication tasks working professional undertake. David McMurrey's work was far more technical and usable in its time; I'm sad to conclude that this textbook does not build productively on his legacy.

Reviewed by Jennifer Wilde, Adjunct instructor, Columbia Gorge Community College on 12/18/18

The text does many things very well, but it is too uneven to be truly comprehensive. It will work best as an introduction to technical communication and business writing. It is less helpful, I think, to students going into health care fields and... read more

The text does many things very well, but it is too uneven to be truly comprehensive. It will work best as an introduction to technical communication and business writing. It is less helpful, I think, to students going into health care fields and the social sciences. Chapters are brief and pragmatic, with no discussion of theory, no instruction on clarity or sentence structure, and little discussion of diction and style. The index is helpful; there is no glossary, but this does not seem to be an omission as there is little jargon used throughout the book. Some of the chapters are extremely brief and rudimentary, while others are detailed and nuanced. An example of the former is the section headed "Types of audiences", and an example of the latter is the section on ethics of technical writing. One of the earliest chapters is about texting. There are useful chapters dedicated to resumes, incident reports, proposals, and several other genres - and there is an interesting, though perhaps not as practical, discussion of genres in writing. Like most other technical writing resources, this book has nothing to say about case reports, medical or nursing notes, letters to the editor or position papers for professional and trade journals, all of which are pertinent to the daily work of many professionals in human services or advocacy. Another issue with the book is the lack of writing exercises and assignments. There are some areas with a "Try This" section, but not very many of them, and the assignments lack an assessment component.

The book seems unbiased, although some advice feels a little arbitrary, such as the recommendation to limit emails to three paragraphs. I do not find any errors of content. There is a technical error in the middle of the book, where the author refers to a graph about voting in Australia; that graph does not exist on the page but there is this editorial comment that was no doubt not intended for publication: [“How to vote…” – this image is on a blog that is CC-licensed but I don’t think the author used the image with permission. Is it possible to find a sub?] Who is who? Which Australian are we voting for?

Much of the advice will be appropriate forever: know your audience, know your purpose in writing, be respectful, be specific and clear rather than general and vague. The sections about how to present information visually are helpful: contrast, repetition, alignment and proximity are given the unfortunate acronym CRAP (so no doubt the reader will never forget it!) I also appreciate the chapter on information literacy, which includes information on scholarly, professional and general publications. This includes trade journals, something that WR 121 classes tend not to mention but are important for technical writing students. Of course, there is some information about PowerPoint that is likely already past its best-buy date, but the authors discuss that and point the reader towards existing and upcoming technologies other than PowerPoint. I was able to see the video on the writing situation but not all of the other links worked. The authors include a caveat that not all links will work, so that seems fair, but a comprehensive resource would not rely on links to external sources with all their potential foibles.

The authors resist the temptation to use jargon, and they stick to simple sentence structures for the most part. In that sense, they exemplify the sort of simple, crisp (if unexciting) prose that technical communication strives for. There is abundant use of the colon to introduce lists, and the authors use bullet points frequently.

The book is highly consistent. Each chapter starts with a brief introduction to what comes in the sections included in the chapter. That means that the first segment of each chapter is extremely short, followed by more detailed segments. What is not consistent is the amount of time spent on various elements of technical writing, which, as mentioned in the section on comprehensiveness, varies quite a bit.

Chapters could be read out of order, and instructors can certain assign some sections and not others. I would be most inclined to use the chapters on ethical issues, research, and proposals. I think that's OK, but the book is almost too modular. Chapters do not relate to one another and the order in which they appear feels arbitrary. There is some redundancy - for example, the issue of audience is addressed repeatedly without adding anything new on the subject. I generally prefer a text in which each chapter leads logically to the material in the next chapter and adds to the student's understanding of technical writing, but there are advantages to a source like this, too.

Organization/Structure/Flow rating: 4

The book is highly modular and the chapters do not flow into one another. I'm not sure why the chapters are ordered this way. I would tend to put some basic information about what constitutes technical writing at the beginning, followed by some guidance around doing research and writing ethically, followed by chapters on different types of technical writing: texts, emails, case reports, letters, resumes, proposals, recipes, instruction manuals, position papers, abstracts, encounter notes from a visit or interview, letters to the editor, mini-biographies and autobiographies ("about the author"), annotations. I would include an appendix about conventions: when to use a colon, how to convey numbers, the rules of capitalization, and the like.

The navigation was extremely simple and easy to use. The charts and images that are used are minimal but every one is highly useful and easy to see. Some links are broken.

I am prone to noticing grammatical and punctuation errors, but nothing jumped out at me in this textbook.

There is an ageist comment about "so easy that Grandpa could understand it" in the early pages defining technical vs academic writing. There is a very thoughtful section on cultural sensitivity. The authors use an interesting example of cultural differences, using a world map to illustrate the different meanings of the color red in different countries. However, it seems like a serious omission to leave out a discussion of inclusive language. Things in that field are always changing, but the authors could provide information about where to find the most up-to-date recommendations on inclusive language, such as the acceptability of "they" as a singular personal pronoun for gender nonbinary people, and what language is appropriate to describe ethnic groups etc.

The book is quite well written and useful, but not comprehensive. I would love to see this text updated with more sections. Chapters on lab/case reports, medical/interview notes, abstracts, introductions, mini-biographies, position papers and letters to the editor would enhance this text and broaden its appeal to new audiences, especially social science/health care students. I would love to see sections on effective sentences, collaborative writing, inclusive language, and grammatical conventions. Finally, an effective text on this topic should include assignments along with discussion of how to assess the assignments.

Reviewed by Cynthia Kimball Davis, Chair of the Integrative & Interdisciplinary Studies (IES) Department, Southern Utah University on 8/2/18

Comprehensiveness - Appears to offer all of the standard technical writing topics with an excellent easy bulleted table of contents. It also contains an excellent index and glossary. read more

Comprehensiveness - Appears to offer all of the standard technical writing topics with an excellent easy bulleted table of contents. It also contains an excellent index and glossary.

Content Accuracy - Appears to provide accurate content.

Relevance Longevity - Information appears to fit the relevant longevity category with the exception of the Professional Communication chapter; however, that would be an easy update.

Clarity - Information is presented in a simple and clear format.

Consistency - Information was not found to be incongruent in any way.

Modularity - The text is laid out in chapters with clear and simple sub-headings underneath each one.

Organization Structure Flow - The flow of the text is easy to follow.

Interface - The images could be more ascetically pleasing to the eye. In come cases, it appears that a high school student made them. Investing in a graphic designer might make the graphics more ascetically appealing. Furthermore, breaking the text apart with colorful questions and answers, activities, quotes, etc., is suggested.

Grammatical Errors - There were no grammatical errors found.

Cultural Relevance - The text appears to be culturally sensitive of all races, nationalities and ethnicities.

A text I definitely want to consider for my Technical Writing course. :)

Reviewed by Adam Karnes, Adjunct Instructor, Linn-Benton Community College on 6/19/18

The book covers the typical range of topics for a technical writing guide. At times, the balance feels off. A significant amount of the length is dedicated to topics usually covered in other classes (including research, citations, outlining). I... read more

The book covers the typical range of topics for a technical writing guide. At times, the balance feels off. A significant amount of the length is dedicated to topics usually covered in other classes (including research, citations, outlining). I would have preferred to have more info about the modes typical to technical writing, but what the book has is useful. Also, while the book has examples, I would appreciate even more examples. The book has a dropdown menu with a table of contents and a search feature in the reader.

The book is accurate. I did not observe inaccuracies.

On the whole, the book is relevant and should remain so for several years without the need for updates.

One important consideration regarding relevancy is the thematic dominance of references to Oregon. While the frequent mention of things related to the Pacific Northwest does not limit the readability of the text, this reoccurring theme makes the book more relevant for readers from this area than from others.

The book is clear and written with appropriate vocabulary for the typical student of technical writing. The body of the text goes into an adequate depth in the explanation of key concepts. Crucial terms are adequately explained. Examples are frequently included, although even more examples would be a welcome addition. The book lacks a glossary, which would also be a helpful addition.

The text is adequately consistent from beginning to end, but at times the sections feel disconnected. In this respect, the text works well as a modular book with distinct sections. The various parts do seem separate, however. The crossover between chapters could be stronger. This is probably the case due to chapters being derived from other sources. The differences do not render the text unreadable, just lack cohesive than the average textbook.

This text excels as a modular work. The sections are distinct and could be read independently. Teachers can easily pick and choose between sections without assigning the entire text.

The order in which the book’s contents are presented is somewhat arbitrary. (The section on resumes, for example, comes at the end—in many technical writing texts, this would come at toward the beginning.) Still, the ordering of the text is not confusing.

Navigating the text can be slow, with lots of scrolling and clicking through. Some of the sections are particularly long, and can be tiresome to scroll through. However, the table of contents is accurate and helpful. The book also has a search feature.

The text has no grammatical errors. The overall quality of editing is high.

The text is geared towards an American culture. However, the text discusses at length the importance of audience awareness and cultural differences in writing, particularly applications that span multiple cultures.

The greatest value this book offers is the ease with which teachers can select limited portions to assign to students based on the class objectives. This could easily replace a standard technical writing textbook in many courses, particularly if other texts further supplemented the class.

Reviewed by Susan Engel, Instructor, St. Cloud Technical and Community College on 6/19/18

Although an index/glossary is not provided, the Table of Contents organizes the material and allows for readers to see the breadth of areas and subjects within the Technical Writing textbook. Topics common to technical writing courses are explored... read more

Although an index/glossary is not provided, the Table of Contents organizes the material and allows for readers to see the breadth of areas and subjects within the Technical Writing textbook. Topics common to technical writing courses are explored in this text and include an important section (4.6) on evaluating sources as well as sections on plagiarism and the importance of citing sources. Topics that could perhaps be added to the text include social media (LinkedIn in Chapter 12: Employment Materials, for example) and technical writing for web pages or using online technologies.

Overall, the content appears accurate, error-free, and generally unbiased. Figure 13 in Chapter 11.4, however, doesn’t offer a resume sample for the exercise and simply states “Text of fake resume here”.

Content appears to be mostly relevant and offers up-to-date information on information literacy and other important technical writing concepts. Some of the content could be further updated, however. For example, chapter 12 discusses the idea of the cover letter being potentially outdated but then proceeds to offer guidance on writing one. This and other sections could offer updates, particularly regarding electronic and online documents.

The text is accessible and concise in delivery. Further clarification is offered through examples/samples in the sections on emails, memos, outlines, cover letters, technical reports, and others. Examples could be given in sections on proposals, progress reports, and other sections to offer further clarity.

The text offers consistency through the organization of the chapters and sections. Some chapters have features that others do not have, however. For example, Chapters 11 and 13 are structured with interactive activities not found in other chapters. The “activity” and “try this” in these chapters would be helpful in other chapters, too.

Chapters and sub-units within this text are clearly labeled. Although some overlap is offered, overall chapters and sections can be used individually in a course.

The organization is clear, user-friendly, and easily navigable using all-cap chapter headings and numbers and lower case section headings and numbers.

This text is offered in various formats which likely will help eliminate interface issues with certain sections. The section on resumes and cover letters, for example, might offer display differences depending on the format.

Grammatical errors were not detected.

Much of the text appeared to be neutral, and sections were dedicated to discussing cultural sensitivity within workplace writing. With that said, additional work on representation could be added within the examples. Also, ideas for inclusivity through accessibility in design of workplace documents might be added, too, as well as an updated discussion on gender in written communications beyond using Mr. or Ms. in the sections on email, cover letters, and audience.

This text is well organized with topics appropriate to technical writing, and I will consider using it in technical writing and workplace writing courses for first- and second-year students.

Reviewed by Erica Stone, English Instructor, Technical Writing, University of Missouri Kansas City on 6/19/18

The textbook is comprehensive; however, it seems to cover both technical writing and professional or workplace writing. It is absolutely appropriate for a comprehensive service course, but the authors should consider another title. Perhaps... read more

The textbook is comprehensive; however, it seems to cover both technical writing and professional or workplace writing. It is absolutely appropriate for a comprehensive service course, but the authors should consider another title. Perhaps Technical and Professional Writing would be more accurate.

There are a few minor typos and notes from a previous editor in the document and a few leftover editing notes. Regarding bias, the entire text does seem to be written for a particular course. While it is generalized, it does refer to particular assignments and contexts, sometimes without an example given.

The content is up to date; however, it may require revision as technologies evolve and change. For example, the texting section may need to be updated within the next year to account for newer texting apps and conventions.

The entire textbook is clear and accessible. In some places, it is conversational; however, I find that quality increases its accessibility and approachability, which is necessary for a technical writing service course.

The framework and organization of the textbook is consistent and easy to follow.

The modularity is helpful, and the text is well-organized.

All of the topics are presented in a logical and clear fashion.

All of the available interfaces work well.

I did not see any grammatical errors during my review. I did, however, see a few leftover notes from the editor.

The text is culturally appropriate and all example are relevant and inclusive.

In some places, the example links do not work. When there is time, the editors and/or authors should review the book to check for errors and broken links.

As mentioned in my first comment, the textbook could benefit from separating technical writing and professional writing as they are separate disciplines.

Reviewed by Michael Nern, Associate Professor, Emeritus, Ohio University Zanesville on 2/1/18

The book does not contain an index or a glossary. The book's primarily focuses on the proposal but also covers other traditional technical writing assignments such as the cover letter and resume. read more

Comprehensiveness rating: 3 see less

The book does not contain an index or a glossary.

The book's primarily focuses on the proposal but also covers other traditional technical writing assignments such as the cover letter and resume.

The content is accurate. I would not call the book error free.

The book contains relevant content that could be updated with relative ease.

The book's prose is not tightly edited, but the prose is accessible.

The book's content is consistent.

The text is well-organized for assigning smaller sections of reading at different points within a course.

The book's organization is solid and clear.

The text does not have interfacing issues.

The book needs a careful and close editing by one person.

I found the short chapter on ethics to be presented almost as an afterthought and believe it would be of little help to students.

I would use the book as a resource but not as a textbook for students. I might assign certain sections for reading but would more than likely use information from the book to add to already existing lectures and discussions, of course, giving credit to the authors.

In general, I believe both the Web and open source materials provide enough material to work with that textbooks in writing courses are unnecessary.

Reviewed by Jennifer Dareneau, Assistant Teaching Professor, The Pennsylvania State University- Berks on 2/1/18

Based on the Table of Contents, all subject areas mentioned there were covered adequately. However, there are several mentions of the technical report being the main document produced at the end of the term (which is true) and mentions of several... read more

Based on the Table of Contents, all subject areas mentioned there were covered adequately. However, there are several mentions of the technical report being the main document produced at the end of the term (which is true) and mentions of several prefatory documents needed for benchmarking along the way. Only a couple of those mentioned documents are detailed or explained in the book.

There are a few minor typos and notes from a previous editor in the document, including a question about permission to use a chart. Content itself seemed accurate.

Content is up to date. With the inclusion of sections on MLA and APA citation style as well as the job application chapters, it would need to be updated in about 5 years to reflect changes to those areas.

Clarity of language and expression of concepts is well done. Language is easy to understand but remains at a college student's level. Special terms are explained and defined.

For the most part, the book is internally consistent. There are some inconsistent elements- some chapters include links to samples, but not all; there is a link to one video only; some chapters include an activity prompt, but others do not.

Modularity is well done. Each larger unit is broken into smaller, easily understood and relevant sub units.

Organization is simple and logical.

I did not experience any navigation problems. Some images had an editor's note next to them, or were quickly covered by a small icon in the top right. The chapters on graphics had some photos that did not connect well to technical writing, and I suspect students in a class would struggle to understand the rhetorical significance of them (particularly the sections with Obama and the girls gymnastics team).

I noticed only one or two minor typos. There were some fragments and sentences beginning with And or But, which I hope were stylistic choices.

There were no culturally insensitive examples or remarks.

Reviewed by Ethan Jordan, Lecturer, Bowling Green State University on 2/1/18

The book covers a broad range of technical communication genres, and it covers everything I would hope to cover in my upcoming course. read more

The book covers a broad range of technical communication genres, and it covers everything I would hope to cover in my upcoming course.

Due to the objective nature of most technical writing, this book certainly follows suit and contains little in terms of bias or subjectivity. The document genres covered fit with standards in the field, and I have found very few errors.

I agree that this book will remain relevant over time. Certainly, notions of "netiquette" and online forms might change, but the essential tech comm genres covered will remain an essential component of workplace literacies, and as such, this book should remain relevant and be easy to update as needed.

The textbook is written in a voice that is straightforward and no-nonsense for students. It isn't the most scintillating reading, but a book on technical writing clearly doesn't need to be! The voice of the text is one that I feel students would appreciate - let's get to the point!

I don't see any major inconsistencies. The text works to reinforce technical communication concepts both in its subject matter and in the style of the text itself. Clarity and intelligibility are essentials, and the text appears to work within those frameworks.

I appreciate the way the sections aren't overly extended or complicated - the individual components make up the larger whole and could easily be reconfigured to suit the needs of instructors. I feel like this is less of a textbook to read in order, but a set of modules for instructors to customize.

The overall structure of the piece makes sense, and I found myself following the process outlined within the overall book structure. It also is able to be modified quite easily if needed, so that's a plus.

Some of the graphics are a bit low-res, but nothing that would inhibit meaning... it's well presented overall.

Very few that I can see!

I see no issues here - it's quite objective overall.

I'm really happy I found this one! It will be a huge help in my upcoming course, and I'm excited to use this as a supplement to my in-class discussions!

Reviewed by Elizabeth McClure, Lecturer, University of Maryland, College Park on 2/1/18

This text includes several sections that I would expect to see in a technical writing textbook: job search materials, reports, proposals, using graphics, professional communications, and audience analysis. It also includes a couple of sections I... read more

This text includes several sections that I would expect to see in a technical writing textbook: job search materials, reports, proposals, using graphics, professional communications, and audience analysis. It also includes a couple of sections I wouldn't necessarily expect, but that would be very useful in any professional writing class: discussions of the ethics involved in report writing, information literacy, and document design. However, there was no section related to manuals or instructions, which is a large gap.

In terms of usability in relation to comprehensiveness, the table of contents is nicely detailed, but no index appears so locating overlaps of information among and between chapters would not be as simple or straightforward as it could be.

In general, the information in the text is accurate, although some areas and issues would benefit from more nuanced or complex discussion. For example, in the section on job materials, professional advice varies widely related to the design of resumes, but this text does not discuss any of the variety of advice.

One minor note: There are several sentence-level errors (i.e., subject-verb agreement) that don't compromise communication but are occasionally jarring.

The content generally seems up-to-date, and the chapter organization and breakdown appear to lend themselves to easy updating.

Clarity rating: 3

The text’s language is clear and accessible. Sufficient background information is presented to give context for new concepts.

Other structures that would enhance clarity are not consistently present, however. For example, not all chapters provide examples to illustrate concepts or discussion/reflection questions to encourage students to apply concepts to other situations. Additionally, most chapters have no graphic material – pull-out text boxes, illustrations, summary lists, etc. – that would offer a different presentation method for readers.

This text is consistent in its approach, terminology, and framework.

This text is divided into sections in such a way that individual sections could easily be assigned out of order and at different points in a course. There are few, if any, instances in the text that refer to earlier material in a way that would make non-consecutive reading unworkable or unwieldy. In general, sections are relatively short and are organized under useful headings. Few subheadings are used within the text itself, although chapters are broken down into sections, each of which is labeled on the page and in the table of contents with a heading. These headings should make finding relevant sections in the text fairly easy.

The topics in this text progress clearly enough to avoid confusion, but less clearly than they could. For example, starting with Audience Analysis rather than with a variety of workplace communication genres (text, email, memos, etc.) would be more rhetorically sensible. The progression from Proposals to Information Literacy (research) to Citations to Progress Reports makes sense in that it follows the progression one might follow in a particular workplace project. However, while the order of chapters follows the process of writing a workplace document (proposal, research, progress report, technical report), it doesn’t necessarily follow the order of writing skills. For example, research is usually an integral part of developing a writing topic rather than something that happens at a single defined point mid-way through a project; likewise, a discussion of ethics should happen before a technical report is underway, perhaps in relation to an analysis of audience or to a discussion of the rhetorical situations present in professional writing generally. Because these chapters can be read out of order, the problem isn’t serious, but the chapter order doesn’t make as much use of logical development as it could.

In general, the text’s interface is user-friendly. There are a couple of places, however, notably in the chapter on design, where graphics don’t appear above the caption.

The text is overall clean but there are a handful of grammatical errors.

The text is inoffensive. Its examples aren’t culturally specific – examples don’t refer to particular groups at all, so diversity does not seem to be at issue.

Reviewed by Pam Orel, Senior Lecturer , University of Maryland College Park on 2/1/18

This is a very compact book, with easily managed lessons in basic concepts that are a quick and easy read for most students in the sciences and technology fields (STEM). Where it summarizes the key details, it does so with general clarity and the... read more

This is a very compact book, with easily managed lessons in basic concepts that are a quick and easy read for most students in the sciences and technology fields (STEM). Where it summarizes the key details, it does so with general clarity and the links to other, more detailed resources appear to be effective, although one or two are dated. It is not designed as a comprehensive or exhaustive resource on technical writing and avoids a heavily academic tone.

The book’s advice, while brief, is extremely solid, backed up by authoritative evidence, and easy to follow. Students would appreciate the very good detail in the table of contents as well as the ease of navigating from section to section as needed. Charts, where used, easily help students find the key differences in concepts, which is something that more detailed, less approachable textbooks tend to overlook.

In general I don’t teach with a textbook, so my comments should be taken in the context of someone who uses texts more as a resource than a work that guides the entirety of our semester’s journey as writers. This is a very relevant work for busy writers who need to grasp the essentials quickly, and get leads on how to find more detail as needed. It is particularly good at using graphics to shape ideas which is a factor in more and more writing courses. If I had to point to one area where it might need updating, it might be in allowing more space for instructions, presentations and video content, as these are emerging as valuable tools and I am not seeing a lot in the text. It appears to focus a lot on the preparation of reports and print materials, but is a good basic resource in those areas.

Very clear, with short, effective paragraphs and guides to other resources clearly labeled as such. As noted earlier, graphics are well supported in the version that I reviewed. It should be noted that different formats might have issues relating to page presentation, as I have noticed that in other primarily online references I have seen.

It can be inconsistent in terms of the amount of space given to, say, some issues over others. However, in general the issues which are not treated in great detail are those for which often there are other, key resources focusing on general principles involved that are attached. Also, in some instance (plagiarism is one example) there are a wealth of other resources available in most higher education communities.

The sections in the book are effectively broken into segments which are short but emphasize key points in about a page or so. This is one of the areas where it might be most attractive to students who rely on it as a reference rather than a week-to-week resource. Teachers who wish to use, say, one or two segments while not using others would find this a very helpful resource.

This is an area of strength for this publication, as it shapes very well around ideas for most proposal writers as well as the ethics of the field as we know it today. Ethical concepts are generally brief, but clear as to impact on the STEM fields. It would be stronger with a little more emphasis on presentations and video, as noted, which are important as digital communications tools for STEM majors.

The online interface I used was generally very easy; with both arrows and a table of contents, writers can easily move to where they need to get their information. It is noteworthy that it does not have questions in the back of each section, so it’s not designed for, say, test development or study for exams. But most technical writing courses don’t focus on exams (there may be quizzes on concepts) so that is not a significant barrier.

I was not able to find any significant errors in grammar.

This could be stronger in its approach to culture across the STEM communities, which is not a small issue in a global economy. However, one challenge with that is attempting to keep it current -- culture, like everything else in science and technology, changes very rapidly.

I have taught from a range of different resources, which change from year to year as it’s important to keep a course relevant in the rapidly evolving STEM fields. I have had trouble finding resources, particularly open source ones, that are approachable but convey the key concepts in an easy to access format. Students in my classes use a text as needed, rather than as the foundation of an entire course. This has worked very well in that role in this semester, and I am hoping to keep it on my list of resources moving forward.

Reviewed by Amanda Izenstark, Professor, Reference & Instructional Design Librarian, University of Rhode Island on 2/1/18

This text covers numerous facets related to technical writing, including basic business correspondence and determining how best to reach the audience for the particular type of technical writing being done. The authors cover related and integral... read more

This text covers numerous facets related to technical writing, including basic business correspondence and determining how best to reach the audience for the particular type of technical writing being done. The authors cover related and integral elements that help writers produce better documents, including using outlines and graphics as well as information literacy skills that writers should have. While there is no index or glossary, the table of contents clearly displays the content of the text. It’s worth noting that the table of contents on the Open Textbook Library website does not include the two final sections of the book, which cover “Design and Readability of Publications” and “Employment Materials.”

The book is accurate, and even in sections where elements might change - such as screenshots in the Information Literacy chapter - they are general enough that even if the interface changes, the instructions will be relatively similar.

The topics in the book are not likely to become dated immediately. Some of the basic material related to communication and being concise will be consistently useful. While some of the linked material may change over time, that isn’t the fault of the authors. When I reviewed this text, the links tested were still working and relevant.

The text is written at a level accessible for college-level students, and perhaps some high school students. The materials are logically arranged and easy to understand.

As some of the material includes elements remixed from other open texts, there are some differences in the language and layout of chapters. For example, some of the elements of chapter 12 related to cover letters and resumes use color, and have more modern examples than those in chapter 1, which focuses on online etiquette.

Many of the chapters will do well on their own. I plan to adopt this for my information literacy and writing course, and anticipate re-arranging sections to fit the course structure.

This may be a result of my background as a teacher of information literacy first, but it might make more sense to start with the sections on information literacy and citations, then progress to audience analysis and outlines. It seems the chapter on “Professional Communication” might fit better toward the end. Otherwise the flow and structure are generally logical.

The online version of the book is hosted on the Pressbooks platform, which is intuitive to use, but long sections require significant scrolling. The PDF version of the book works as expected, with functioning links in both the table of contents and the text.

There are no grammatical errors in the text, which is what one would expect from a writing textbook.

As appropriate, the book highlights cultural issues to consider when writing for an audience. Examples don’t highlight a variety of backgrounds, but neither are they so pervasive that it’s a problem.

Given the appropriately broad coverage of this text, I can envision it being useful to students after they leave my course and have jobs in their chosen fields.

Reviewed by Jim Crawford, Adjunct English Instructor, Germanna Community College on 2/1/18

I examined this textbook as a resource for a 100-level Technical Writing class. In this context, questions of comprehensiveness arose almost immediately. The authors offer no discussion of theory, despite a claim on page 1 that theory underlies... read more

I examined this textbook as a resource for a 100-level Technical Writing class. In this context, questions of comprehensiveness arose almost immediately. The authors offer no discussion of theory, despite a claim on page 1 that theory underlies technical writing. There was no mention of the writing process, a confusing oversight on two fronts. First, the omission raised questions about course level. Did the textbook assume students already understood writing as a process? That would put this text higher than entry-level; writing as a process is usually taught in 100-level English. Or, by omitting the writing process, does the textbook defy modern writing pedagogy and emphasize the products of technical writing over the process?

There was also no mention of the rhetorical situation: the amalgamation of purpose, stance and tone, genre, media, and, of course, audience. The text offers a separate chapter on analyzing the audience, but no holistic examination of the roles that purpose, stance and tone, genre, and media play in reaching the audience.

Omitting a discussion of the rhetorical situation elicits more questions about course level and students’ prerequisite knowledge. Does the text assume students understood the interaction of purpose, stance, and genre in a writing project? The textbook mentions purpose, almost in passing - the purpose of a memo, for instance, or a report. Stance - how the writer feels about the topic versus how she expresses it through her tone - was not addressed at all. Given that technical communicators may be asked to write about things they don’t care about or may disagree with (e.g., an environmentalist writing a press release on new oil exploration), a discussion of stance and tone is important.

Lacking an essential discussion of theory and concept, the textbook covers a limited range of genres, another writerly term that is not mentioned. The first chapter reviews types of correspondence, starting with, oddly enough, texting. Next, comes e-mail, then an interjection about netiquette, followed by brief discussions of memoranda and letters. Later chapters describe proposals and progress reports. A recent revision added a chapter on employment-related documents, such as résumés.

While this is an adequate list of technical genres, the choices seemed limited and specific. Why the focus on progress reports? A broader chapter covering incident or recommendation reports seems more thorough. Other key genres are missing entirely. Instructions get no mention, although giving directions and documenting procedures are common workplace tasks. Presentations are another key genre for technical communication that is overlooked in the textbook.

Among the genres that are discussed, accuracy falters due to a handful of random, undocumented prescriptions. On page 12, for example, the authors declare,” a good e-mail should get to the point and conclude in three small paragraphs or less.” Really? According to who? In my 30 years of experience in the technical workforce, I have read, and written, countless e-mails longer than three short paragraphs. While I agree that students should keep e-mails short and direct, especially when corresponding with the instructor, there is nothing inherently wrong about a longer e-mail message. Some arguments cannot be made in three short paragraphs. Are the authors saying that longer arguments are better suited for a memorandum or a letter? If so, that indicates a need to discuss the conventions of genre. If the authors are recommending the abbreviated length as a best practice for emerging technical communicators, they should say so. If the authors proclaim the three-paragraph limit as their personal preference, they should say that, too. However, they must also inform students that they may occasionally need to write, and read, longer e-mails in the workaday world.

A similar prescription occurs on page 36, with the decree that “an average between 15 and 25 words per sentence is about right. Sentences over 30 words are to be mistrusted.” Again, I wondered, “Says who?” Had the authors cited evidence — a study finding that sentences over 25 words are ignored by readers, for instance — the claim might be more compelling. Lacking documentation, it’s puzzling at how five additional words can separate an effective sentence from an untrustworthy one.

Furthermore, while conciseness is an essential feature of technical and professional writing, establishing an arbitrary sentence length may encourage students to emphasize conciseness at the expense of clarity and accuracy. It would be more effective to educate students on the relationship between clarity, conciseness, and accuracy, and teach them to use the shortest, clearest, most direct language needed to effectively address the audience and accomplish the purpose of the text. But this relationship is impossible to discuss with this text, since overarching concepts and conventions are never introduced.

The digital nature of the textbook assures easy editing and the potential for long-term relevance. In fact, between July 2017, when I downloaded a PDF copy for review, and October 2017, when I began writing the review, the authors added chapter 11 on design and readability, and chapter 12 on writing employment materials. They also expanded chapter 10, adding information about successful report design.

As with comprehensiveness and accuracy, clarity is marred by odd omissions. Page 12 advises that “professional communications require attention to the specific writing context” but there is no explanation of what context is. Again, a question about prerequisite knowledge arises. Can the authors assume that students understand what context is, and how it impacts a writing product?

Another missed opportunity occurs on page 16, where the authors admonish “culture and even gender can play a part in how people communicate.” While this is undoubtedly true, two questions arise. First, can instructors assume that students will recognize this intricate interaction? Second, can instructors assume that students will tailor their writing to navigate the interaction and improve communication? Lacking examples, explanations, or a declaration of prerequisite knowledge, the answer to both questions is “no.”

Clarity is further diminished by Inconsistencies within the text. Chapter 8, “Creating and Integrating Graphics,” recommends “including identifying detail in the graphics” (128), yet does ignores its own advice. The sample bar chart on page 123, depicting types of produce grown in Sisters, Oregon, has axis titles, but the y-axis, entitled “Percentage produced in 2015,” has no scale. The chart shows that potatoes are the most plentiful crop. Its bar towers over that of carrots, the closest competitor, by about two-thirds. But, without a scale, the value for potatoes could be 30 percent, or 3 percent, compared to carrots at 10 percent or 1 percent.

A pie chart on page 122 shows a similar dearth of detail. The chart is entitled, simply, “Success with Vegetables Grown.” Potatoes account for 60 percent of vegetables grown; carrots for 23 percent. But percent of what? The pie chart doesn’t say. Is it percent of all total crops grown? Is it percent of crop yield, compared to crops planted? Students are left guessing, and, from this, may learn to create charts that inspire their own guesswork. More subtle inconsistency arises in the textbook’s formatting. Chapter 1, on correspondence, uses at least three different formats for bullet points. Pages 12-13 list characteristics of e-mail with bullets featuring a bolded opening phrase. Pages 15-16, on netiquette, uses headings, along with simply, un-bolded bullet points. Meanwhile, page 24 presents a list of correspondence types with no bullets at all; the different types are simply bolded. These inconsistencies model poor document design for students. This is especially problematic given the text’s emphasis on longer documents, such as the progress reports, which require consistent formatting throughout.

Formatting inconsistencies notwithstanding, the text is well-marked for modularity. Clear, consistent headings and sub-headings are used throughout. Students should have no trouble identifying a reading assignment such as “chapter 9, sections 9.1 through 9.3.”

Alas, the headings and sub-headings demarcate a haphazard arrangement of content. Topics are not grouped according to theory (should there be any) and practice, strategies and genres, or from easiest material to more challenging. The chapters appear randomly, with an early chapter often referring to material that has not been introduced yet. Chapter 1, on correspondence, advises, “careful consideration should be given to the audience...” (9), but the chapter on audience analysis follows 14 pages later.

Considering the recent addition of chapters on design and employment documents, it appears that chapters are organized in the order that they’re added. New chapters are simply tacked on at the end. While such labor-saving is understandable, it may be worth the effort to reorganize the textbook by introducing overarching concepts, such as audience, research methods, and ethics at the beginning, with specific writing strategies (e.g. outlining) and genres to follow.

This review was prepared from a print-out of a PDF file generated on the textbook’s Web site. Although the charts and graphics conveyed when printed, the videos, understandably, did not. It would have been helpful to include URLs for the videos, so that students preferring a paper-based text could find and watch the videos while reading.

The interface for the Web version of the book is clear, simple, and unobtrusive. [Home] and [Table of Contents] buttons are fixed on the right-hand side, allowing students to easily jump among sections. Gray “forward” and “backward” arrows, on the right and left, respectively, make it easy to flip pages. A “search” box, almost invisible in the upper, right-hand corner, offers quick full-text searching. A search for “audience” returned a list, itemized by clickable links to specific sections containing the term. Traditional search conventions, such as double-quotes to find phrases, work as expected. However, more sophisticated search operators, such as “AND,” “OR,” “NOT,” and “NEAR” do not work, though this is not a major shortcoming.

There were no noticeable grammatical errors, though there were occasional long, wordy, confusing sentences. The sentence describing crop yields in Sisters, Oregon was a staggering four lines long, strung together with “and” between three independent clauses (121).

Generally, the text is inoffensive. There was, however, one off-putting cliché: the notion that older people are slow to grasp technical concepts. The book’s Introduction advises, “…plan to write in such a way that even Grandad can understand!” (3). While this was surely a throwaway attempt at levity, the cliché may be discouraging to older students, while cultivating the bias of younger ones.

Reviewed by Linda Stewart, Instructor, Portland Community College on 6/20/17

The text covers proposals and progress reports in depth with links to examples of other types of technical writing including resumes and instructions (but no discussion of these forms in depth). The text does not cover multi-cultural audience in... read more

The text covers proposals and progress reports in depth with links to examples of other types of technical writing including resumes and instructions (but no discussion of these forms in depth). The text does not cover multi-cultural audience in any depth and does not consider disabled audiences (including visually impaired audiences). The text does not include an index or glossary.

The book is accurate, error-free, and unbiased.

The text begins with the most common kinds of professional communication, including texts and e-mails, which demonstrates an understanding of current workplace needs. This section may need updating since technology brings changes to workplace communications. The section on research rightly emphasizes electronic sources, and this too, may need updating as library databases and other electronic sources may change. Other sections, like the ones on audience and ethics, will not need updating.

Students would enjoy the bulleted lists and simple, readable prose. The authors provide some excellent, labeled figures and graphics so that students can comprehend the main ideas quickly. The authors do a good job of defining terms, but students will need to read the text to discover the important terms; no sidebars or lists are used to call attention to specialized vocabulary.

The formatting and tone are consistent with good use of numbered sub-topics and bulleted lists in each chapter. The sources provided as links are not consistent with the formatting of the main text. For instance, the link to examples (titled "Online Technical Writing: Contents") uses yellow background and blue lettering, and does not include any explanatory text. This linked resource is not formatted as professionally as the main text. The terminology is internally consistent.

The text is well organized and clearly divided into smaller reading sections that can be assigned at different points within the course.

Problems with organization: Since the topic of "ethics" is one that applies to all forms of technical writing, it seems out of place as "Chapter 9." It also seems that "Outlines" might be addressed sooner since those could apply to writing proposals as well as progress reports. Finally, it seems odd to separate the chapters on graphics and document design (they are chapters 8 and 10 with the ethics chapter in between them.

The overall organization progresses logically from shorter forms of technical writing to longer, more complex ones.

The text is free of significant interface issues, including navigation problems or problems with display.

The authors observe standard conventions of grammar.

The text is not culturally insensitive or offensive. The authors could do more to include a variety of races, ethnicities, and backgrounds as part of their discussion of "audience"

The text does an especially good job of explaining how to write proposals and reports in a clear, step-by-step manner.

Reviewed by Carol Jacobson, Instructor, Century College on 6/20/17

The text covers all areas that are part of the technical writing curriculum. There is a detailed Table of Contents that lays out the subjects that are covered. There is no index or glossary. read more

The text covers all areas that are part of the technical writing curriculum. There is a detailed Table of Contents that lays out the subjects that are covered. There is no index or glossary.

Content is accurate and error-free.

Content is current for the technical market. It covers current topics and concerns, but also includes all the traditional topics expected for Technical Writing courses.

The text gives full explanation of the content.

The text was consistent with its terms.

The text is divided into multiple sections that are each on a different topic or focus so these sections could be easily assigned at different point for a course.

The topics of the text are ordered in a logical way, beginning with topics that should be covered first in a Technical Writing course.

Some of the images are blurry and hard to see. The 2 videos are designed by an instructor for a specific course and reference specific assignments for that course so these are not good choices for this textbook that is meant to be a general source for any Technical Writing course.

The text contains no grammatical errors.

The text is presented in a neutral way with no offensive or insensitive words or examples.

The format of the content is very text heavy in paragraph structure, which is odd for a Technical Writing book because a general rule in Technical Writing is to use shorter, concise paragraphs with more lists, bullets, and tables for easy reading and referencing of the information. In addition, the text needs more real-life example that demonstrate the points being made in each section.

Reviewed by Shannon Kelley, English Faculty, Chemeketa Community College on 6/20/17

The text covers a good amount of information related to technical writing; some of the sections are more in depth than others. Many sections would benefit from further inquiry to assist students with more complex issues in the field of technical... read more

The text covers a good amount of information related to technical writing; some of the sections are more in depth than others. Many sections would benefit from further inquiry to assist students with more complex issues in the field of technical writing and communications. While all of the topics are relevant, it sticks to the basics of each topic without exploring innovations and trends in the field. The topics covered are appropriate for a low-level, introductory course in technical writing.

The book is accurate and unbiased. It is a straight-forward text that introduces the basics of technical writing in a clear, error-free format. Each chapter provides references and is accurately cited. The examples are neutral and helpful.

Relevance/Longevity rating: 3

The content is relevant, but not exhaustive. The text does not cover new trends in the field. Many technical writing students, particularly in community college courses, are entering a variety of fields. While this text provides the basics of technical writing, it does not help with a variety of concerns students may face in their chosen fields.

The text is arranged in way that will allow for necessary updates moving forward. The text seamlessly incorporates modalities, like video links, that prove helpful as examples. More of these new modalities are desirable as writing and reading moves to the Internet. There are places in the text that could benefit from utilizing new, innovative examples.

The text is written clearly and concisely. Each chapter is divided into sections. The section and chapter headings create parallelism that helps its overall clarity. The table of contents is clear and easy to use. There is not a lot of technical jargon present; the lack of technical writing terminology is one reason the book reads like introductory material.

The text is consistent in its layout. It is easy to use and access. The structural framework of the text is effective for online reading.

The text is not self-referential, but it does reference information only relevant to COCC. The text is divided in a way that feels manageable for students. The downside is the text borders on being too modular. The sections felt purposefully shortened and many chapters left me wanting more information. For instance, visual rhetoric and page layout were lumped together with audience. And in terms of this topic, topics like those deserve their own exploration.

The text works itself through the basics, from small workplace writing tasks like emails and memos, up through more complex writing like proposals and reports. Thought was given to the order of the text and it is logical and predictable.

There were no interface issues as I reviewed the text. i downloaded it as a PDF and also read some parts online.

The text contains no grammatical errors. It was edited well. The grammar is basic and reads at an introductory level reading.

The text remains neutral and uses voice or cartoon like figures in some of the videos. I would have liked to see more examples throughout the text. Visuals and page layout are important features of a lot of technical writing and this text doesn't take advantage of opportunities to incorporate a variety of examples. There are opportunities throughout the book that allow for incorporation of examples from fields of nursing, human services, engineering, computer science, and education.

It should be noted that I am reviewing this text for a 200 level course. At Chemeketa Community College students enter technical writing after completing two-three levels of prerequisite writing courses. Technical writing is the highest level of writing students receive before they enter their professional fields or transfer to four-year universities. The book is well written, clear, useful, and comprehensive for an introductory course, but not for a higher level technical writing course. Much of the focus felt repetitive and covered skills students in technical writing should already possess. There were missed opportunities to expand some of the more relevant topics, like the importance of visual rhetoric in page layout; solicited and unsolicited proposals; and, analytical report writing like feasibility studies.

Reviewed by Daniel Hocutt, Web Manager & Adjunct Professor, University of Richmond School of Professional & Continuing Studies on 4/11/17

The text does not include an index or glossary, but does provide a comprehensive table of contents. The text introduces itself as an introductory text to technical writing (or communication), and provides a definition of technical communication... read more

The text does not include an index or glossary, but does provide a comprehensive table of contents. The text introduces itself as an introductory text to technical writing (or communication), and provides a definition of technical communication that is limited to the types, content, and coverage of texts created. A more comprehensive text would address some of the responsibilities of technical writing as it relates to the technical writer herself: team building and collaboration, intermediary across multiple departments and divisions; and negotiator of meaning in workplace cultures. Also missing from the text are generous examples of document types generated by technical writers, like websites, brochures and flyers, and other types of written communication. The text's focus on report writing seems limiting, and its approach to technical writer as largely autonomous does not accurately reflect the complexity of technical writing workplaces.

The content is up-to-date and appears to be thoroughly accurate. Its authors clearly understand and practice technical communication, and its integration of external tools and links are current, complete, and appropriate to the content of the text itself. Chapters in the text address real-world examples and seek to connect communication techniques to workplace and technical contexts. Of particular importance is the text's approach to communication as audience focused and customized; this reflects theoretical accuracy and currency in technical and professional writing and, more broadly, in rhetoric and communications.

The applicability of this question to a text on technical communication is somewhat misplaced; technical writing handbooks must follow technical advances that will necessarily render older technologies less relevant. For example, the section on texting would not have appeared in earlier editions of this text, while the section on memoranda feels somewhat dated in paper-less or paper-reduced workplaces. As a result, the content will regularly have to be updated as modes and media of communication and writing evolve. This is a problem of all technical writing texts, but it's particularly acute as it relates to an online text, which will likely be expected to be current, relevant, and inclusive of the latest trends in technology and writing.

The text is remarkably approachable to its intended audience, those entering into the field of technical writing or those who will, by virtue of their technical positions, be required to compose technical artifacts. Its prose is clear and specific, and it follows the guidelines for writing technical prose that it presents to reader: clear, concise, and effective.

The field of technical and professional communication tends to use terms somewhat synonymously, so the conflation of certain terms in the text is not unusual in the field. For example, “writing” and “communication” are often used largely synonymously in the field, and that practice is also followed throughout this text. The same is true of “business” and “professional” as it relates to writing and communication. An introductory text should seek to better follow consistency while explaining the issues that exist in the field.

The text is quite modular, to the point that certain parts of it might be combined to keep from creating extremely short chapters or sections. This is especially true of several introductory sections. In general, segments are only a few paragraphs in length, with modules easily excerpted for re-use or revised usage. I could definitely see the potential of a teacher taking certain sections and incorporating them into class notes or as a customized resource. But I also see the value of using the entirety of the text as a stand-alone text; I believe the text’s structure enables both uses with little revision or customization necessary.

The text’s organization is not as clear or logical as I would expect. Given that modules or sections can be reordered on demand, this is not a significant drawback. However, I found the default order of modules confusing, shifting between more general, theoretical approaches (like audience analysis and information literacy) and more specific practical approaches (like proposals and progress reports) without a clear rationale for shifting from one to the other. A more logical structure might be to address the general theory in an opening section that includes examples for illustration, then to include a second section to address specific genres and types of technical writing. The structure is not off-putting, but as someone who might consider teaching from this text, I question the rationale behind the logic but am given little explanation.

The text’s interface is clean and clear. Serif fonts are a little unusual in web documents, but the type style used is quite readable online. Table formats don’t always fit on the page, and this requires left/right scrolling to access some of the columns. The text includes few images; most are linked to accessible PDF versions, which are full-screen and easy to read. Embedded videos appear to function as expected; the interface could benefit from a column-width inline viewer that would keep the video window from being narrower than the text columns. This is likely a result of making the interface mobile responsive, and represents what is often a necessary compromise.

Like its prose, the grammar appears to be clean and normalized to American standard English. The tone can be academic, but that is to be expected from a text used in an introductory classroom. I found no grammatical errors.

I did not encounter ethnicity- or gender-specific language in the text. The examples provided represent a number of different document types and genres, generally focused on the professional workplace or the academic environment. However, no text will free itself completely from ideology; I might like to have seen the text more directly address this issue as it relates to business writing. The text could do more to explore cultural contexts in which technical documents are planned, prepared, and consumed, especially given increasing internationalization of workforces. This may reflect an issue with the field — we tend to classify international communication differently from general technical communication — but a section on writing in the global community and for cross-cultural audiences might be useful.

I did not expect to find an open textbook as useful or well-constructed as this is. While its cover and design are unassuming — which, for a text on technical writing, might be a drawback — its content is erudite and targeted to its primary audience and purpose. I would consider using this text in an introductory technical writing class, with the addition of several notable sections identified elsewhere in this review.

Reviewed by Ruth Perkins, Adjunct instructor, Chemeketa Community College on 4/11/17

The text clearly focuses on research and report writing in a business context. These are appropriately and adequately covered. The table of contents is detailed and accessible on each page with a link to each section. The chapters lead students... read more

The text clearly focuses on research and report writing in a business context. These are appropriately and adequately covered. The table of contents is detailed and accessible on each page with a link to each section. The chapters lead students through the steps of producing a formal report including research, proposals, citation, and progress reports. There is a useful section on information literacy and conducting research beyond the first items in a Google search.

The importance of keeping readers in mind is stressed throughout. In addition to a link to an audience worksheet, there is a clear explanation of how reports might be used by different readers.

Chapter 10 includes a link to a wide variety of examples of technical writing.

Missing are sections on topics often included in technical writing: instructions, procedures, descriptions and definitions. These could be easily fit into the overall structure of the text although obviously other sources of information would need to be found.

The principles of professional communication are accurately presented. The authors make the useful point in several places that a business, agency, journal etc. will likely have its own preferences for professional communications but that some aspects, such as avoiding plagiarism, doing proper research, are consistent.

The content is up-to-date since there are not apt to be quick changes to the principles of technical writing nor to the precepts of e-mail, texting etc. and their place in business. Any changes could be quickly made.

There are links that are specific to or have comments that are specific to COCC that instructors will probably want to point out and substitute their institution’s or their class policy. Examples are the links in 1.3 and 6.2.

The book is clearly written in an informal, conversational tone that should appeal to students. The terminology is basic without down-writing. Any specialized terms are defined.

The link in 8.4 to visuals that need revision is probably not useful for most classes. Figures 1 and 2 are very specialized.

The text is consistently organized. There are clear signals that link each section to the main section. The emphasis is on professional communication throughout so chapters are linked through that context.

In section 4.1 there is inconsistency in terminology where “academic” and “scholarly” are used interchangeably.

The book is clearly arranged into chapters with clear titles and headings. The table of contents is linked to each section for quick finding. The pages have ample white space and large readable type.

The book is clearly organized around the perspective of researching and writing a final report. The chapters can easily be rearranged according to an instructor’s preference since the table of contents is linked to each section.

However, the book is arranged in a logical progression through the different aspects of research and writing the formal report.

The book is posted in 4 different formats which makes it readily accessible to students. There is an important missing link in 9.2. This link in 4.3 is no longer valid: The Research Cycle derived from A Cycle of Revolving Research by UC Libraries, CC: BY-NC-SA 3.0 Otherwise there are no issues.

There are grammatical errors in section 9 as well as confusing switches in point of view.

Grammar errors: 9 “Writers . . . she” 9.3 “. . .your employer to pursue and action” and “the groups’ goal”

Point of view First, chapters 1-8 and 10 are written in second person. Chapter 9 is written partly in second person, partly in third person. While some references to “the writer” are logical, it inconsistently directly addresses readers or talks about writers in general.

Second, there is inconsistency in an attempt to be gender neutral in the third person. In 9 “she” and “he” are used interchangeably. 9.3 uses “her/himself,” “s/he,” and “his/her.”

The examples in the text and references to writers are neutral. There is nothing to identify a particular culture, race or ethnicity.

The book doesn't completely fit the course in technical writing that I teach but I would consider using if it did. However, I do have some problems with Chapter 9, ethics in technical writing, that I would like to see addressed. These are in addition to the grammatical issues.

In 9.1 General Principles, the authors give examples of ethical dilemmas that range from trivial to life and death. These do more to complicate the subject than clarify it. Part of this is due to the phrasing about the friend’s haircut, “This lie, though minor, preserves . . .” What is “though” doing in this sentence? It signals a contrast which isn’t there.

More of a concern though is the phrasing of the third choice of saving lives. The person might “risk [her life] to save her children” but to save the stranger, she would have to “choose to die.” Risk and certainty are not equal choices.

The second paragraph concludes that “If you would . . . lose your job. . . the action is probably unethical” oversimplifies -- one can lose a job for being ethical as well.

Section 9.2 includes the Challenger disaster as an example of unethical writing. The missing link is vital here since there are definitely different accounts of the underlying causes beyond the O rings. The authors speculate about possible motives of the engineers with no source information to support their conjectures. They make statements about the priority of information in the engineers' report which imply that they are in a position to make that judgment.

I suggest deleting or re-writing this section of the book.

Reviewed by Corrine Holke-Farnam, Instructor, University of Northern Iowa on 2/8/17

The text provides an adequate overview of the field for beginners in technical writing. read more

The text provides an adequate overview of the field for beginners in technical writing.

The content is accurate and straight forward.

The text is up-to-date and covers the range of topics addressed in introductory technical and professional writing courses.

The information is presented effectively in clear, concise language. Provides accurate definitions and many links to examples for easy understanding.

I found no internal inconsistencies.

Text is user-friendly. Effective use of white space. Employ small chunks of text, bullet point lists, and hyperlinks.

Many technical writing textbooks begin with audience analysis. Hamlin, Rubio, and DeSiva begin with common types of professional communication like email and memo format; doing so provides an effective context for beginning writers. The chapters of the book could be easily reorganized to fit user needs and/or preferences.

The text is free of interface issues. Navigation between and within chapters is smooth. Website links opened easily.

Technical Writing contains no grammatical errors.

The text revolves around professional communication. Does not contain offensive or insensitive material or links.

This text seems like a good fit for students in my Technical Writing for Electrical Engineering Technologists course. Practical information, concise presentation.

Reviewed by Jennifer Barton, Advanced Instructor, Virginia Tech on 2/8/17

The book appears to be written for a course designed around a specific major project that asks students to write a proposal for a technical report and then to research and write the report itself. Those sections are adequate, but I would like to... read more

The book appears to be written for a course designed around a specific major project that asks students to write a proposal for a technical report and then to research and write the report itself. Those sections are adequate, but I would like to see more content in general.

In particular, I would like information on writing instructions and technical descriptions, as well as the finer points of correspondence writing, like strategies for persuasion, or handling negative news, or emphasizing reader benefits. I would also like to see information on team writing—a must for the modern workplace. The book would also benefit from a section on presentations and a broader section on document design. The current section on design is specific only to reports and is really about organization, not design.

The content is accurate. The book sticks to the basic writing principles which don’t change much over time. I especially appreciate the repeated emphasis on audience and that while particular elements are expected for particular genres, organization and approach can and should be modified to suit the writer’s purpose and the needs of the audience.

The core principles aren’t likely to go out of date any time soon. The limited scope and lack of discussion about the design expectations of the modern audience does make the book feel dated.

Although the concept of linking to examples and additional information is an excellent use of this medium, the choice of links could be improved. For example, many of the linked reports are nearly twenty years old, and while they may demonstrate many of the writing principles that stay constant over time, they do not demonstrate contemporary expectations for design, and the topics are so dated as to make them seem irrelevant to most students.

The authors do an excellent job of adhering to plain language principles. The style is clear, simple, and direct. It reads like the authors are speaking directly to the audience.

As mentioned previously, the book reads as though it were designed for a very specific class. It shifts quite a bit between universal advice about writing for a professional audience and specific advice about writing for an instructor. That’s confusing and limits the book’s applicability.

The book is divided into logical sections that would make it easy to customize for a course if not for the problem previously cited of its being designed around a specific course’s project.

Follows a familiar and standard organization for workplace writing textbooks, beginning with basic correspondence and working towards longer and more complex reports.

Some easily correctable issues here: Many widowed headings (which the text advises to avoid). Figures and tables are not always labeled correctly.

The visual weight of “Chapter Attribution Information,” which is currently the same as chapter titles, should be reduced. In some chapters, that information is repeated before every section, which adds visual clutter.

There are additional problems in the pdf version that make it the pdf only partially usable: Text boxes tend to exceed the width of the page and cannot therefore be read. Everything is rendered as plain text, which means that table formatting is screwy and all images (including images of example documents) are missing. Citations get embedded directly into the text.

Grammar looks fine.

Deals very little with cultural issues, which is surprising given the global ventures of many companies and the increasingly diverse workforce in the US.

The book has the potential to be quite good, but I don't think it’s yet ready to compete with the for-profit options. I look forward to seeing subsequent editions.

Table of Contents

• 1. Professional Communications
• 2. Audience Analysis
• 3. Proposals
• 4. Information Literacy
• 5. Citations and Plagiarism
• 6. Progress Reports
• 7. Outlines
• 8. Creating and Integrating Graphics
• 9. Ethics in Technical Writing
• 10. Technical Reports: Components and Design
• 11. Basic Design and Readability in Publications
• 12. Employment Materials
• 13. Communicating across Cultures
• 14. Thinking about Writing

Ancillary Material

About the book.

This open textbook offers students of technical writing an introduction to the processes and products involved in professional, workplace, and technical writing. The text is broken up into sections reflecting key components of researching, developing, and producing a technical report. Readers will also learn about other professional communication, designing documents, and creating and integrating graphics. Written especially for an academic setting, this book provides readers with guidance on information literacy and documenting sources. This book was collected, adapted, and edited from multiple openly licensed sources.

About the Contributors

Annemarie Hamlin is an Associate Professor of English at Central Oregon Community College.

Chris Rubio is an Assistant Professor at Central Oregon Community College in Bend, OR.

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East Bay Chapter

The friendly chapter, technical writing in science class: the handbook.

T. R. Girill [email protected] Technical Literacy Project September, 2018 (ver. 9)

Introduction

“Every science and engineering lesson is in part a language lesson…” U.S. National Academy of Sciences, Framework for K-12 Science Education , August, 2011, p. 3-20, http://www.nap.edu/catalog.php?record_id=13165

Effective communication is a key part of success in scientific research, and it is vital for successful science applications in engineering, medicine, and forensics. That is why the U.S. National Academy of Sciences in their K-12 Framework insists that “every science and engineering lesson is in part a language lesson” (see reference above). It is also why the Common Core State Standards , now implemented in 46 of 50 U.S. states, bring very specific technical reading and writing expectations into K-12 classrooms (science as well as ELA) across the whole curriculum.

This online handbook responds to these demands that science students develop effective communication skills. It offers a focused approach, along with classroom-tested, award-winning, authentic activities for teaching nonfiction (technical) writing well.

This handbook summarizes the background and tools that you need to effectively teach technical writing to high-school science students. It features:

• Context. A brief but solid explanatory framework (usability concepts, cognitive apprenticeship techniques) to give you a research-based strategic approach to technical communication.
• Authenticity. Writing activities adapted and scaffolded for high-school students but derived from real-world science-communication situations and cases. Bringing authentic technical writing problems and solutions into the classroom, where they are both revealing and motivating, is a prime goal here.
• Practical Focus. Skill-building moves and tools, most derived from engineering design, which help even seriously underperforming student writers gradually develop competence and confidence, applicable immediately in school (e.g., to notes) and just as valuable later for employees and citizens.
• Standards Integration. An excellent fit with Next Generation Science Standards (NGSS) and with Project Lead The Way (PLTW) engineering texts as well as with the technical reading and writing requirements of the Common Core State Standards (CCSS) for K-12 nonfiction communication.
• Quality. Material with a proven track record in high-school classes from special-education through AP levels, as well as in science-teacher professional development workshops at a national laboratory (see Project History below for details.

Part 1 below explains the many ways in which technical writing is relevant to high-school science classes. It clarifies key literacy terms and distinctions, summarizes the empirical research applied here, and introduces the engineering approach to teaching writing. Part 2 helps students build their personal nonfiction writing skills (focused on crafting instructions and descriptions, from which everything bigger is constructed) by applying checklists, just the performance aids that working professionals use to make their own practice more reliable in medicine, flight and lab operations, forensics, and construction. Part 3 extends and overtly applies our basic techniques and insights to the important communication tasks that science students already undertake in most classes (abstracts, notes, talks, posters). This completes the circle of authenticity, since these classroom writing efforts are also just the ones that scientists and engineers produce in professional life.

Brief Project History

The content for this handbook grew out of a community service project. The underlying teaching techniques and student activities discussed here have emerged from a literacy outreach effort in several San Francisco bay area high schools that has been jointly sponsored since 1999 by the East Bay Chapter of the Society for Technical Communication (STC) and by the Computation Directorate of Lawrence Livermore National Laboratory (LLNL).

This on-going Technical Literacy Project sought to improve the basic (nonfiction) writing skills of underperforming high-school students by adapting real-world science instructions and descriptions into skill-building classroom activities. Later, to expand the project’s reach, we added teacher-training workshops hosted by the Edward Teller Education Center (ETEC, part of the University of California Davis School of Education). In 2007, a one-time grant to LLNL from the U.S. Department of Energy’s Office of Science afforded the chance to organize both the student learning materials and the teacher support effort into a professional development “academy” (under the former Academies Creating Teacher Scientists program). Annual revisions and extensions followed, yielding LLNL’s current “Technical Writing for Science Class” two-day teacher workshop each summer. This effort has now twice received a Pacesetter Award for program quality from the international Society for Technical Communication.

Part 1: Technical Writing Meets K-12

Technical writing explained.

This chapter introduces writing’s place in science, and hence in science classes. A comparative tour of the “universe of text” shows you and your students just how technical writing overlaps with yet differs importantly from other written communication familiar in school and in life. This overview thus provides a good mental model of technical writing’s benefits as well as its learnability.

School Standards That Support Technical Writing

This chapter spells out the official support for building technical literacy now found (1) in high-level education-policy initiatives (such as the Natural Science Education Standards ), (2) in mid-level benchmarks for policy implementation (such as those of the American Association for the Advancement of Science), and (3) in the Next Generation Science Standards for specific grade levels from elementary through high school, as well as the literacy-oriented Common Core State Standards.

Usability: How Technical Writing Succeeds

This chapter explains why readers judge technical text just as they rate tools, appliances, or computer software, by its effectiveness, efficiency, and “user” satisfaction. A brief history of such text usability connects it both to its engineering roots and to its skill-building value for struggling student writers. Also introduced here are the three empirical features that make science text usable: ease of understanding, ease of access, and reader relevance.

The Cognitive Apprenticeship Teaching Strategy

By “revealing the magic” needed to design effective (usable) science prose (through such proven teaching techniques as externalization, scaffolding, iterative refinement, and connecting to life beyond school), cognitive apprenticeship builds writing skills in science class in the same reliable way that traditional apprenticeship builds trade skills. This chapter also summarizes several classroom successes that used this approach and links it to several nationwide school-improvement efforts.

How Technical Communication Helps ESL Science Students

English learners often have academic language problems that undermine their performance in science classes. This chapter reveals how overt technical writing practice addresses their special needs and helps ESL students develop their cognitive maturity, their ability to use appropriate text signals and science idioms, and the quality of their note taking.

Part 2: Technical Writing Guidelines for Students

These two chapters contain student-oriented overt guidelines (checklists) that make explicit for young learners the questions they need to ask or the actions they need to take to craft effective instructions and descriptions .

Instructions (like kitchen recipes, for procedures) and descriptions (of things, events, processes or observations) form the basis of virtually all nonfiction writing in science and engineering. Students will find many ways to apply their instruction- and description-writing skills, both in school and in life after school (professionally, and as a parent or citizen). In fact, these writing checklists mirror those that working professionals use on their jobs to improve performance reliability and consistency (see the description chapter for more details).

Part 3: Extensions and Applications

More applications.

The basic text-design principles itemized in this project’s description-writing guidelines also apply to several common school communication activities with real-life analogs:

• Taking notes effectively,
• Giving technical talks,
• Designing effective abstracts,
• Preparing science posters.

The checklists aim to gradually develop basic technical writing skills, foundational skills that all high-school students should have. The applications listed above assume those basic skills and then add others (some visual, some verbal). These situations also add more demanding constraints that call for applying one’s skills with greater complexity and sophistication. And science class is often where students encounter these greater communication demands.

For example, underperforming science students are often limited by their poor note-taking or weak technical presentation skills. Such literacy limits then thwart adequate work in class science projects (or adequate communication with peers and teachers about science topics or problems). Integrating usability-based note-taking or talk-giving lessons into science class can thus directly build prerequisite science-enabling skills that make more technical work possible. ESL science students find these communication challenges even greater and hence they stand to gain even more from overt attention to these needs.

Extended Cases

This handbook’s Extensions and Applications chapter introduces the role of these extended cases in the science classroom and as preparation for life beyond school. It explains the importance of engineering constraints to teaching and learning these cases.

The extensions and applications in this section best play a different pedagogical role than basic skill building, namely, motivation. Some students can’t imagine why they should bother with the basic instruction and description cases. Project abstracts , technical talks , or science posters , however, give those students a reason within the context of better school performance. The “extensions” here all reveal several ways to reapply basic technical-writing skills, with just minor refinements, to get an immediate return on their time investment. Those “little” underlying writing skills really do enable success on numerous complex school communication projects.

Integrating the “extended cases” treated in this section with the guideline-anchored, skill-building activities elsewhere in this handbook shows frustrated students how they can “grow their literacy intelligence.” Seeing talks, posters, abstracts, etc., as extensions and applications of basic techniques that they have already tried on a smaller scale can encourage their persistence here. And the scaffolding suggestions offered in this section help “reveal the magic” in play in these more complex challenges. In these ways an integrated approach seeds student confidence that improvement is possible and discloses a gentle, iterative path to better personal performance.

Available application cases and support resources include:

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Writing Technical Instructions

• Resources & Preparation
• Instructional Plan
• Related Resources

Learning to write technical instructions is challenging. Writers must consider audience, purpose, context, length, and complexity—plus the specific content of the instructions, such as the steps in using a stapler. In this lesson, students walk through the process of creating technical instructions by first analyzing existing instructions. They then select an item and an audience for which they will write technical instructions. After writing their own instructions, students conduct usability tests of each other's instructions, providing user feedback. Finally, students use this user feedback to revise their instructions before publishing them.

Featured Resources

Analyzing Technical Instructions : Students can use the questions on this handout as a guide when they analyze sample technical instructions. Technical Instructions Planning Sheet : This handout explains the process for working with a partner to plan the technical instructions they will write. Conducting a Usability Test : This handout includes instructions for testing the technical instructions students have written.

From Theory to Practice

Teaching students how to write technical instructions helps them see that "to write, to engage in any communication, is to participate in a community; to write well is to understand the conditions of one's own participation-the concepts, values, traditions, and style which permit identification with that community and determine the success or failure of communication" (Miller 22). Similarly, in discussing finding meaningful writing activities for the English classroom, Weber writes: "The technical writing approach is one of many avenues to this goal. It engages my students in the total communications process: creating, planning, writing, editing, presenting, listening, sharing, and evaluating." Understanding discourse communities requires students to analyze the audience for a written work, and learning to write instructions is one such way students can learn about both audience analysis and technical writing. This lesson works toward building students' understanding of the importance their writing has on real audiences. Further Reading

Common Core Standards

This resource has been aligned to the Common Core State Standards for states in which they have been adopted. If a state does not appear in the drop-down, CCSS alignments are forthcoming.

State Standards

This lesson has been aligned to standards in the following states. If a state does not appear in the drop-down, standard alignments are not currently available for that state.

NCTE/IRA National Standards for the English Language Arts

• 1. Students read a wide range of print and nonprint texts to build an understanding of texts, of themselves, and of the cultures of the United States and the world; to acquire new information; to respond to the needs and demands of society and the workplace; and for personal fulfillment. Among these texts are fiction and nonfiction, classic and contemporary works.
• 4. Students adjust their use of spoken, written, and visual language (e.g., conventions, style, vocabulary) to communicate effectively with a variety of audiences and for different purposes.
• 5. Students employ a wide range of strategies as they write and use different writing process elements appropriately to communicate with different audiences for a variety of purposes.
• 6. Students apply knowledge of language structure, language conventions (e.g., spelling and punctuation), media techniques, figurative language, and genre to create, critique, and discuss print and nonprint texts.
• 8. Students use a variety of technological and information resources (e.g., libraries, databases, computer networks, video) to gather and synthesize information and to create and communicate knowledge.
• 9. Students develop an understanding of and respect for diversity in language use, patterns, and dialects across cultures, ethnic groups, geographic regions, and social roles.
• 11. Students participate as knowledgeable, reflective, creative, and critical members of a variety of literacy communities.
• 12. Students use spoken, written, and visual language to accomplish their own purposes (e.g., for learning, enjoyment, persuasion, and the exchange of information).

Materials and Technology

• Sample technical instructions (Manuals, user guides, etc.)
• Household items for writing instructions
• Access to computer with Internet connection, Microsoft Word or Publisher, and printer
• Large white paper (Chart-sized sticky notes work well for hanging items on wall)
• Digital camera (optional)
• Analyzing Technical Instructions
• Sample Technical Instructions Rubric
• Technical Instructions Planning Sheet
• Visually Drafting Your Instructions
• Using ReadWriteThink Notetaker to Draft Instructions
• Conducting a Usability Test

Preparation

• Collect a variety of written technical instructions for household items for students to use to analyze. Try to collect both effective and ineffective examples. Examples are also available online, at the Websites listed in the Resources section . Review the examples to familiarize yourself with their features and effectiveness.
• Prepare three or four examples of effective and ineffective written technical instructions, using those you gathered or online examples, to be shown on an overhead or a document camera.
• Make sure students have access to computer labs during sessions two through five.
• Prepare copies of all handouts for distribution in class.
• Test the Notetaker on your computers to familiarize yourself with the tool and ensure that you have the Flash plug-in installed. You can download the plug-in from the technical support page.

Student Objectives

Students will

• analyze technical instructions to learn what makes them effective or ineffective for an audience.
• analyze and describe the audience for a set of instructions, noting what that audience needs from that document.
• understand the difference between technical writing and other genres of writing.
• use document and audience analysis, drafting, peer response/user feedback, and revision to create effective technical instructions.
• reflect on their writing process, noting how this assignment will be useful to them in future writing.

Session One

• Ask students to talk about their experiences reading and using different types of written texts.
• How are these different?
• How do these genres speak to different audiences?
• How do these types of writing work toward different purposes?
• Ask students to focus on technical writing as a genre and to brainstorm the different kinds of written instructions they have seen or used in the past. Record their responses on the board or an overhead transparency.
• What were they using the instructions for?
• How helpful were they?
• What were the best parts of the instructions?
• What parts were difficult or hard to use?
• What did they do if they had trouble using the instructions?
• Arrange the class in groups of two to four students each, and give each group a set of instructions from those that you gathered. If the class meets in a computer classroom, share the links to instructions included in the Resources section.
• Pass out copies of the Analyzing Technical Instructions , and ask students to analyze their instructions and record their observations on the handout.
• When students complete their analysis, bring the class together and have each group report on their set of instructions.
• On a sheet of chart paper, make a list of the top five effective and top five ineffective things students noticed about the instructions.
• Hang this paper on the wall in the classroom for reference during the next three class sessions.
• Ask students to bring one common household item to the next class session. Explain that students will write their own instructions for the item, so they should bring items that do not already have written instructions.
• Brainstorm and discuss with students what would make good items and what would be too complex.
• Encourage them to bring items that are not overly complex but not too simple either. Examples may include a stapler, clock, paper punch, flashlight, mechanical pencil, etc. Students should be able to write instructions for operating 2–3 features of the item. (For example, how to use a stapler and how to replace staples when cartridge is empty.) Encourage students to be creative in their choices.
• Gather some extra items from the classroom or your home before the next session so you have options for students who forget to bring items.

Session Two

• Review the top five effective and ineffective things about technical instructions from previous session with the class.
• Spend more time with this topic, asking students to create a rubric determining what makes technical documents effective or ineffective. Use the Sample Technical Instructions Rubric as a model or starting point for the task.
• Ask students to take out their household item, and spend five minutes freewriting about why they chose that item and how difficult it may or may not be to write instructions for it.
• Arrange students in pairs, and ask them to share the item they brought and their thoughts from the freewriting.
• Have students interview each other, using the Technical Instructions Planning Sheet to take notes about each other’s items.
• Once interviews are complete, have students begin drafting their instructions. Give them large pieces of white paper for them to design, or mock up, their rough drafts.
• Pass out copies or share an overhead transparency of the Visually Drafting Your Instructions sheet. Explain that students will draw separate boxes for each part of the item they want their instructions to cover, following the information on the handout.
• Demonstrate how to use the ReadWriteThink Notetaker to document the steps in instructions, sharing the Using ReadWriteThink Notetaker to Draft Instructions handout with the class.
• Have students use their notes on the Planning Sheet and their copies of the Visually Drafting Your Instructions handout to begin writing. Students can use the Notetaker to draft their instructions.
• After students have outlined their instructions using Notetaker , ask them to print their work. Work cannot be saved in the Notetaker .
• For homework, ask students to continue drafting their outlines using the Notetaker . Students should bring printed copies of Notetaker outlines to next session.

Session Three

• Review outlines created using ReadWriteThink Notetaker with students.
• Ask students to discuss how they will organize their notes into instructions, how many pages they will need, whether they need to include pictures to illustrate instructions.
• The Process of Writing a Technical Manual
• Instructions: How to Write for Busy, Grouchy People
• After students review the site, ask them to write down three things they learned that they will consider as they write their own instructions.
• Invite students to share their observations and discuss the advice as a whole class.
• Review the expectations for the project using the rubric students created during the previous session. Answer any questions that students have about the project.
• Explain the options that students have for creating polished drafts of their work. Point out the available software (e.g., Microsoft Word, Publisher) that students can use to type and format their instructions. (Depending on the class, instructors may need to instruct students on using the software to do this).
• inserting Clip Art images.
• drawing diagrams of their items using the computer or drawing by hand.
• labeling parts or connecting the diagrams to the instructions.
• importing images taken with a digital camera.
• Ask students to print copies of their instructions when finished.
• If additional time is needed, ask students to finish drafting their instructions for homework.
• Remind students to bring a copy of their instructions and the related item to the next class.

Session Four

• Students will bring a copy of their printed (complete) instructions and their household item.
• Pass out copies of the instructions for Conducting a Usability Test and review the instructions with students.
• Ask students to use the remaining class time to conduct at least two usability tests. Ensure that students understand that two different students will read and test their instructions for using the household item.
• If time allows, students can begin revising their instructions in class and consult with the testers as appropriate.
• For homework, students can continue working on revising their instructions. Students will finish revisions during the next session and submit their work.

Session Five

• Have students revise their instructions, using the available resources—word processing software, clip art, and so forth.
• Encourage students to consult the notes from their usability testing as they revise.
• As students revise, circulate through the room, meeting with student to discuss revisions and offer suggestions.
• Ask students to print their technical instructions, staple or attach pages as needed, and present final products to the class or school by the end of the session.
• Spend additional time exploring document design by exploring alternative publishing options such as pamphlets, brochures, and different-sized documents.
• Rather than writing instructions for operating a common household item, ask students to write instructions for completing a basic task, such as making a sandwich or addressing an envelope.
• For a humorous break, share this Wendy’s training video and ask students to discuss what was effective and ineffective about those instructions. Be sure to discuss when the video was produced and how the video fit (or didn’t) the needs of the audience at the time it was produced.

Student Assessment / Reflections

• Collect students’ worksheets, including the Analyzing Technical Instructions and the Technical Instructions Planning Sheet , and the notes taken during the Usability Test . Review the work for completion and understanding of the basic goals of the lesson, including comprehension of the role that audience and purpose play in effective technical writing.
• During class discussion and students’ work in pairs, listen for comments that show students can think critically about the goals and effective strategies for technical writing in general and specifically for instructions.
• For a formal assessment, use the rubric created by the class during Session Two, which was based on the the Sample Technical Instructions Rubric .
• Student Interactives
• Lesson Plans

Useful for a wide variety of reading and writing activities, this outlining tool allows students to organize up to five levels of information.

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• Kindergarten K

Fundamentals of Technical Writing

If you have a knack for explaining complex subjects in a way that makes them easy to understand, you should consider entering the well-paying field of technical writing. This course will teach you the fundamental techniques that all successful technical writers use.

Details + Objectives

Course code: tec.

Do you have a knack for explaining complex subjects in a way that makes them easy to understand? If so, you should consider entering the well-paying field of technical writing. This course will teach you the fundamental techniques that all successful technical writers use. You will learn how to translate complex information into easily understood language, and how to become a wizard at marrying the art of publishing with the science of technology.

You will also learn the secrets of successful technical writers, including technical writing conventions, interviewing skills, desktop publishing and formatting techniques, key tips for developing graphics and templates, documentation management, and how to publish documents both on paper and electronically.

What you will learn

• How to translate complex information into easily understood language.
• The secrets of success, including writing conventions, interviewing skills, desktop publishing, and formatting techniques.
• Key tips for developing graphics and templates, documentation management, and creating high-quality documentation with less work.
• How to get your first job as a technical writer.

How you will benefit

• Learn technical writing skills and techniques that are useful in nearly any position or industry.
• Master a new form of communication to enhance your resume and your job prospects.
• Be inspired to continue your education with classes like Business and Marketing Writing or Research Methods for Writers.

How the course is taught

• Instructor-Moderated or Self-Guided online course
• 6 Weeks or 3 Months access
• 24 course hours

Technical writing is a relatively new profession, but people have been writing technical documents for centuries. In the first lesson, you will learn the fascinating history of technical writing and how technical writing employs both the logical and creative sides of your brain.

Technical writing requires preparation. In this lesson, you will learn the basics of project management for your documentation project and key questions to help you analyze your reading audience, and how to organize this information.

In this lesson, you will learn powerful communication skills that will help you get the information you need. You will also learn how to ask questions that help you get the answers you need more efficiently, and how to apply principles of adult learning when you're analyzing the information you've gathered.

Do you ever get writer's block? Most writers do. In this lesson, you will learn how to shut off your internal editor and give yourself permission to write your first draft more quickly and easily. You will discover tips that can help you keep writing even when you don't have all of the information you need.

Every profession has rules and conventions that separate the novices from the pros. In this lesson, you will learn all about time-honored technical writing conventions, such as using parallel structure, an inverted pyramid style of writing, effective headings, and lists.

Should you save your graphics as BMPs, GIFs, or JPGs? This lesson goes over the difference between the most popular graphics file formats and guidelines for using each. You will also learn about a new file format called PNG and how to create and manipulate screenshots on your PC.

Formatting your document can be critical to its success. In this lesson, you will learn how to choose the typeface or typefaces you want to use and principles for using type effectively in your document. You will learn about the things you need to keep in mind when laying out your pages.

Microsoft Word has nearly a 93% market share for PC-based word processing. Chances are high that you will use it at some time in your technical writing career. In this lesson, you will learn how Microsoft Word is different from other word-processing applications and how to use, modify, and create in Word.

When companies use Microsoft Word for their documentation, they expect you to know how to use and create Word templates. In this lesson, you will learn how to build templates and other Word skills such as recording macros, customizing your toolbar, and more.

Did you know that indexes are the most widely read section in any technical document? In this lesson, you will review indexing conventions and ways to build a great index for your document. You will also learn how to use Microsoft Word to make indexing a bit easier.

To polish your document and make it the best it can be, you need to proofread it and edit it. In this lesson, you will learn tips from professional proofreaders and editors, as well as ways you can use Microsoft Word to help you check your spelling and grammar.

Publishing your document is an exciting time. All of your hard work is almost done—or is it? Your final lesson explores different printing options and trends in publishing. You will also learn the ways you can use your technical writing skills and a four-step plan for getting your first job.

Instructors & Support

Lynn Atkinson

Lynn Atkinson earned a B.A. in English from the University of Texas at Arlington (UTA) in 1993 and an M.A. in English with an emphasis in rhetoric in 1996. A published writer and editor, including contributions to college textbooks, she considers her greatest accomplishment educating thousands of students at UTA, DeVry, Tarrant County College, Southeast Career Institute, and Everest College. She has also been nominated for and awarded "Outstanding Teacher" at several of these institutions. Lynn has developed or co-developed several writing curriculums, won writing contests, and conducted over 10,000 hours of tutoring.

Instructor Interaction: The instructor looks forward to interacting with learners in the online moderated discussion area to share their expertise and answer any questions you may have on the course content.

Requirements

Prerequisites:

There are no prerequisites to take this course.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge is also compatible.
• Any type of word processor can be used in the initial manuscript setup, however Word for Windows is used as the example (not included in enrollment).
• Adobe Acrobat Reader .
• Software must be installed and fully operational before the course begins.
• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

When can I get started?

Instructor-Moderated: A new session of each course begins each month. Please refer to the session start dates for scheduling.​ Self-Guided: Your course begins immediately after you enroll.​

How does it work?

Instructor-Moderated: Once a course session starts, two lessons will be released each week for the 6 week duration of your course. You will have access to all previously released lessons until the course ends. You will interact with the instructor through the online discussion area. There are no live sessions or online meetings with the instructor. Self-Guided: You have 3 months of access to the course. After enrolling, you can learn and complete the course at your own pace, within the allotted access period. You will have the opportunity to interact with other students in the online discussion area.

How long do I have to complete each lesson?

Instructor-Moderated: The interactive discussion area for each lesson automatically closes two weeks after each lesson is released, so you're encouraged to complete each lesson within two weeks of its release. However, you will have access to all lessons from the time they are released until the course ends.​ Self-Guided: There is no time limit to complete each lesson, other than completing all lessons within the allotted access period. Discussion areas for each lesson are open for the entire duration of the course.

What if I need an extension?

Instructor-Moderated: Students enrolled in a six-week online class benefit from a one-time, 10-day extension for each course. No further extensions can be provided beyond these 10 days.​ Self-Guided: Because this course is self-guided, no extensions will be granted after the start of your enrollment.

What do you do in a technical writing course?

Typically, activities in a technical writing class cover the principles, best practices, and real-life examples of this type of writing. While the types of documents you can create are endless, you must start with the basics of English grammar and punctuation, gathering and organizing your research, and proficiency in Microsoft Word. From there, the sky is the limit.

What software is used for technical writing?

Microsoft Word has nearly a 93% market share for PC-based word processing, and it's the de facto standard for most corporations and government agencies. Chances are high that you'll use it in your technical writing career. In fact, most companies require that you be proficient with Word when considering you for technical writing positions.

Great course! I learned so much. I wasn't sure whether to pursue technical writing, but now I'm equipped with the knowledge to make an educated opinion. I have already recommended this course to several people. I was very impressed with the instructor's technique and information.

What a valuable course! Janet boiled down the professional basics of technical writing so clearly. I have enough refreshed and new skills (including confidence) to do my own professional grade tech writing practice project, and then look for a technical writing job or contract. The course's supplementary information is great too, and will keep me busy. Thanks so much, Janet.

I've really enjoyed this course. The structure is perfect, and Janet is a beautiful writer. She is a real role model for what a technical writer and course developer should be and the results they should deliver. I have a long way to go, and I'm looking forward to taking more courses in this series - hopefully with Janet as instructor.

I loved taking this class. The information provided was up-to-date, useful, and easy to understand. The instructor was always available and I knew if I had any questions or concerns she would be there to answer them. I will highly recommend this class to anyone who is interested in pursuing technical writing.

Ms. Underwood is a gifted instructor as well as consummate professional. The instruction was better than any graduate course in my area. Not only were the assignments relevant, they were challenging enough that I couldn't wait to read her comments and other students. She personalized her comments in a very helpful way, sometimes giving very protracted answers!

I really enjoyed this course. It did exactly what I wanted by refreshing me on something I was taught in school along with the opportunity to learn the small details maybe they didn't cover in school and ideally what's current right now. I really enjoyed the class, the instructors style...You can tell the passion and experience in every lesson.

This course was great. I now know without a doubt that I like technical writing, and I feel like I have a good idea of how to start a career in it. Far more useful than any quiz or exam are the assignments. Going through the steps of creating a technical document was invaluable, and I now have work that I can be proud of and use in the future.

Janet was AMAZING!!! She is was a great instructor, writer, and was patient, responsive and made the reading interesting fun and very easy to understand. I can't say enough great things about her style of teaching and the way she conducted this online course. I would recommend it to anyone that is starting a technical career!

As a technical writer, I enjoyed this course very much. Having been out of the technical writer arena full-time for almost 10 years, there were a lot of things that I needed to review and in some instances, to learn due to the advancement of technology. Lucky me, I was taking this course while I landed a contract to edit and proofread a system manual. Needless to say this course came in handy. Professor Underwood's lectures were clear, concise and very easy to follow and understand. She was always ready to help any of her students beyond the call of duty which makes her a great teacher. I was one of those students. I would definitely referred anybody who is interested in learning more about technical writing to take her class. She is awesome!

Wow! This course is amazing! The instructor and the material is the best I've ever seen. I felt that Janet was there through every step of the course. She's very articulate, compassionate, and supportive throughout the entire course. Honestly, I was intimidated at first. But after the first lesson that went away. The discussion is was my comfort blanket. All the people in there, with the questions and answer from the instructor, made it feel like a small community with a common goal. Never once did I feel like I was judge poorly. Bottom line. I would definitely recommend this course to all who are interested in the fundamentals of tech writing. It will open your mind to things that you've never thought you know about the tech writing word. The instructor inspired me to continue to learn more about, MS Words, the English language, and most importantly, how to be write more professionally, because how you write is just as important as how you speak.

Related Courses

Technical Writing Examples for Students - Learn How to Write Technically & Clearly

• Trent Lorcher
• Categories : Help with writing assignments paragraphs, essays, outlines & more
• Tags : Homework help & study guides

Technically, That’s not Technical

• Extract the metallic pin in the like manner Odysseus extracted the Wooden Horse plan from his mind.
• Think of the fire as a tree that you really need to chop down and the extinguisher as your ax. Aim accordingly.
• Much like a tender chicken must be roasted slowly, so must the fire extinguisher lever be pressed.
• Sweep the extinguisher from side to side much in the same way Emily Dickinson uses her many-colored broom .

Thanks for teaching me all these literary devices. I hope you find them as useful as I have. As I ran out of the burning building, I realized I should have focused a little more on technical writing.

Technically, This Is Technical (Writing)

Technical writing is a type of writing that helps someone solve a problem or acquire necessary information about a specific subject. Examples of technical writing include instruction manuals, recipes, how-to guides, text books, multimedia presentations, and operating instructions. Every occupation and field of study has its own language that’s incorporated into specialized reports and other written work. This, too, is considered technical writing. The following is an example on how to write technically:

• Know your audience - This is true for all types of writing. You must know to whom you are writing. If you’re writing, for example, an instruction manual on how to program a cell phone for the general public, you’re going to use words that most people will understand. If you’re writing the same manual for a group of software designers for Verizon Wireless, you’re going to use more technical terms and more complex functions.
• Write an introduction - Keep the introduction short. Let the reader know who needs to read it and why they need to read it. If the reader belongs to the “who” group and your “why” solves his problem, then you have just grabbed his attention. (See the introduction to this how-to-example.)
• Be direct - Readers of technical writing are not looking for a life-changing literary experience. They have a problem. They want you to solve it. If it’s an instruction or how-to manual, use the imperative voice. If it’s a technical analysis or a report for the boss, leave out any unnecessary words .
• Use space - If this example was one long paragraph instead of a numbered list, you would have clicked off it immediately. Brains like order and space. Small paragraphs are good. Numbered or bulleted lists are great. If a specific order is required, use numbers; otherwise, use bullets.
• Try it before you submit it . It’s a good idea to test your technical writing, especially if it involves instructions. You can also have a friend try it. The directions must be clear enough for someone else to follow. Your tester/guinea pig/editor may point out ambiguous instructions or unclear explanations that you may not have discovered.

Technically, These Are Great Examples

Here are some technical writing examples for students to get started practicing.

Write two instruction manuals on how to use Facebook, Twitter, or any of those other social media things high school kids are so good at. Write the first manual for people like your Uncle Ned who goes to his mailbox to check his e-mail. Write the second manual for your peers.

Take a multi-step assignment from one of your classes and rewrite the instructions. Make the instructions step-by-step. Show the newly written instructions to your teacher and make sure you captured the essence of the assignment. He or she may want a copy of them. Ask for money in return.

Write a contract regarding chores around your house. Be sure to define all terms. Be specific in what you will do and what is required of the head of household. If you can get your parents to sign the contract, watch out. They probably found a loophole.

Using your class schedule, write a course catalog. Another option is to write a survival guide for a class you are taking. Use humor, if you’ve got it.

Rewrite a school policy.

Write an annual report on your accomplishments during the current school year. Be sure to provide data.

Write specific instructions on how to complete an ordinary task.

Write a recipe. This is harder than it seems. The directions must be specific enough for someone to make the food properly.

These are just a few technical writing examples for students that would make for a great assignment. I hoped they have helped you think of other possibilities as well.

• Jerz, Dennis G. “ Instructions: How to Write for Busy, Grouchy People .” Setonhill.edu. 10 November 2002. Accessed 25 May 2011.
• Image by  Wokandapix  from  Pixabay

This post is part of the series: Writing Made Easy

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• How to Make an Outline: Components of the Writing Process
• How to Write in the Active Voice & When to Write in Passive Voice
• Getting Technical With Technical Writing
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How to Teach Technical Writing

Last Updated: October 8, 2020

wikiHow is a “wiki,” similar to Wikipedia, which means that many of our articles are co-written by multiple authors. To create this article, volunteer authors worked to edit and improve it over time. This article has been viewed 27,289 times.

Technical writing is writing that describes or explains a product, service, or idea to the reader. While technical writing has some elements in common with essay writing and journalism, it is distinctive from both. Technical writing can be learned on the job but is more commonly taught in college classes and seminars. Teaching technical writing involves teaching students its importance, the types of documents produced, and the objectives technical writers strive for. The following steps cover these aspects.

Preparing to Teach Technical Writing

Technical Writing Content Objectives

Expert Q&A

• Look for online resources to assist you in teaching technical writing. One source is http://www.writing.engr.psu.edu/handbook/ which organizes resources by topic. Thanks Helpful 0 Not Helpful 0
• Consider joining an organization of teachers of technical writing to network with other technical writing teachers. One such group is the Association of Teachers of Technical Writing (ATTW), which produces books on teaching technical writing, as well as a quarterly journal and a semiannual newsletter. Thanks Helpful 0 Not Helpful 0

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• http://www.attw.org/
• Rodney Ruff, Omaha, NE; technical writer and editor

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