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Navigating PNC Bank Teller Assessment: Your Career & Interview Guide

PNC is a bank holding company that approaches the hiring process with a relationship-building mindset. This consequently affects the style of questioning and assessment that you will be required to undergo when applying.

Preparation is key for a prestigious job such as this. This article will walk you through the exact processes and assessments in place so that you can showcase your skills and talents. Specifically, it will help you ace the PNC Bank Teller Assessment so that you can get a head and shoulders above other candidates!

Read on to discover all you need to know about preparing for and passing the PNC interview and assessment test.

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Table of Contents

What is the hiring process for PNC?

• Send resume and cover letter
• Phone interview
• PNC’s online assessments
• Panel interview

What should I include in a cover letter?

If you are applying for a position at PNC via a job site, you will have usually uploaded your resume to the site, which will be available to prospective employers. Most job postings will also ask for a cover letter, and it is important to include one.

A cover letter should give an employer a brief overview of your personality as well as a personal introduction.

You can include details such as hobbies, your beliefs and principles, and any career plans or objectives. These details may not seem directly related to the position. But, they will give the employer an insight into who you are as a person and how well you will fit into the company’s culture.

What should I expect during the phone interview?

It may take a week or two for you to get a response after sending your resume and cover letter, but the process will most likely begin with a t elephone interview .

A phone interview is the perfect opportunity for hiring managers to efficiently screen potential candidates. The interviewer will ask questions about:

• Salary expectations
• Prior work experience
• Availability

During this phone call, you can also decide if the salary offered meets your needs and whether you are a fit for the company.

It is very important to make a good impression during the call. Make sure that you schedule it for when you have free, uninterrupted time in a calm and quiet space.

What should I expect in the PNC assessment tests?

For a new position within PNC, you will be asked to take an aptitude test. These assessments are done online in order to save time and money.

Aptitude tests can be tricky because:

• Some questions involve logic and abstract thinking
• Strict time limits imposed when taking the test
• Questions and their formats may be unfamiliar

Job Test Prep offers a host of free and paid practice aptitude tests. Find sample questions and take timed exams to ensure that you are fully prepared — practice makes perfect.

What is an aptitude test?

An aptitude test is the general term applied to a pre-employment exam. These tests measure your cognitive ability and also evaluate your ability to make connections and recognize patterns. They will also record the knowledge and skills you have accumulated through education and your work experiences.

Some questions will be logical and straightforward, such as solving equations or asking about simple machines, whilst others will require you to analyze abstract patterns. There are a wide variety of subjects and test providers for these aptitude tests and therefore, no two tests are the same.

However, they may bear some similarities to tests that you will have taken when applying to colleges, such as SATs and ACTs .

The tests are completed online and will be timed. The time limits are often pretty strict. Unfamiliarity with question types or strategies for answering could lose you precious points when trying to complete the test.

The most common forms of aptitude tests are numerical, verbal, and logical but this will often be dictated by the position for which you are applying. You should still expect variety within these categories and you may even be asked to take multiple tests so that the company can evaluate your results via a composite score.

How can I prepare for an aptitude test?

Whilst aptitude tests are designed to assess your intelligence or cognitive ability — and much of this will be innate — it is still important to prepare for the test.

Learning strategies to answer the questions will enable you to answer more efficiently and give you a competitive edge over other candidates.

There are two main steps that will help you to adequately prepare yourself:

1. Complete as many practice questions as you can prior to the test.

It is crucial that you complete these practice tests under strict timed conditions in order to be adequately prepared. The time limits imposed on the test are, in fact, an integral element of the assessment process because without it, the exam would, of course, be much easier.

2. Review all of your answers very carefully.

This will give you an opportunity to make and recognize any necessary corrections but you should also take the time to think about whether there was an easier way to answer certain questions. These tests are all about efficiency and it is therefore crucial to practice that skill.

Why do companies use aptitude testing in the hiring process?

It is an unfortunate fact that no matter how much time and care you take when writing your resume, one resume can end up looking very much like any other.

You can only put so much information into a one-page document and this doesn’t always reflect much of your character beyond facts such as location, education, and work history.

Employers appreciate the importance of hiring good employees – employees who are hard-working and fit well into company culture, community, and ethics. The process of hiring and training workers can be a costly one, both in terms of money and time, and employers are keen to get it right the first time. Re-hiring after a poorly recruited candidate can lead to more loss in terms of money, productivity, and company morale.

The most important qualities for an employee include intelligence, personality, and dedication. The ability to learn quickly, remember large amounts of information, and handle responsibility are much sought after by employers looking for suitable employees.

Aptitude tests are completely automated and will not necessarily mean that you secure the job. But they will help you through to the interview round. There it will be up to you to impress and place yourself above your competitors in terms of your suitability.

Aptitude tests have proven to supply accurate results and therefore employers can rely heavily upon them. Not everyone works well in a test situation which is why it is so important to prepare.

What other tests should I expect during the PNC application process?

There will be different tests depending on the position for which you are applying but these may include:

Numerical test

This will include calculation questions involving addition, subtraction, multiplication and division with whole numbers, fractions, decimals and percentages. The test will be in a multiple-choice format requiring you to choose the correct equation from a set.

Get some practice with this free Numerical Reasoning test from Job Test Prep.

Verbal test

This test will measure your comprehension ability when reading. You may also be asked to compare and analyze different texts and to identify inferred meaning.

Try Job Test Prep’s free Verbal Reasoning test .

Logical reasoning

Testing your ability to see patterns and relationships within presented information. Job Test Prep will enable you to become familiar with the structure of these tests by giving you the opportunity to take multiple practice tests .

What is the format for the PNC face-to-face interview?

The face-to-face interview for PNC can be quite daunting if you do not know what to expect or are unprepared.

There can be up to seven people on the interview panel and these will include team leaders and managers asking a range of questions designed to evaluate how well you will fit into company culture, along with your understanding of the various aspects of the position for which you are applying.

It is also during this panel interview that you will be able to ask any questions you may have about the specifics of the job. The formal interview is the perfect opportunity for you to stand out as an ideal candidate by asking relevant and well-informed questions that can begin a dialogue or discussion about the position.

What questions can I expect at the panel interview?

There will be a range of questions designed to evaluate how you might react in different workplace situations. You will be asked to give examples of ways in which you have resolved and avoided conflict in previous jobs and how you have worked together with colleagues.

Questions about your hobbies or interests will give PNC employers further insight into how you might fit into company culture. PNC is committed to building teams that work well together and so interests can provide valuable insight as to how this may be achieved.

Some example interview questions might include:

• What do you know about the company?
• Why did you apply to PNC?
• How do you set priorities to complete a task?
• Explain your organization systems
• Where do you see yourself in your career in 5-10 years?
• Give an example of a conflict you faced in a previous workplace and how you resolved it
• How would you handle a situation where employees were in disagreement?
• Have you ever had to overcome a challenge?
• What is something you have done that you regret and why?

How can I prepare for my PNC panel interview?

Make sure that your resume is fully up to date and that you are well aware of specifics. This will make things much easier if you are asked any questions about your resume during the interview.

Make sure you have done your research about the PNC position you are applying for and what will be required of you. Knowing what the job description contains will give you an advantage when answering questions about it.

It is very important to be confident during the formal interview. Be prepared to demonstrate the skills you have and how they relate to the job. Have answers ready to provide examples of how and where you have used your skillset to achieve results.

Research PNC as a company with regard to its history, values, ethics, and services. It would be good to cite any relevant or up-to-date information that may have been in the news or similar to show that you really have your finger on the pulse of the company.

At the end of the interview, you will be asked if you have any questions yourself and it is very easy to go blank at this point if you do not have any pre-prepared questions just in case none have arisen during the interview itself.

Try to make your questions different with those that could easily be answered by just glancing at the PNC website for example, as this could make you appear ill-informed. As much as PNC will be interviewing you, it is important to remember that you are also interviewing them in a way to ensure that they are a good fit for your skills and ambitions.

History of PNC

PNC traces its history back to 1845 as part of the Pittsburgh Trust and Savings Company founded in Pittsburgh, Pennsylvania. The Great Fire of Pittsburgh delayed full operations until 1852 when it opened offices on Liberty Avenue and 12th Street.

The company prides itself on its:

It takes its legal responsibilities and those of its clients and shareholders seriously.

In summary, around one in three candidates are successful when applying for a position with PNC . We recommend the resources available at Job Test Prep to fully prepare you for working within such a prestigious company and enable your strengths to shine through during the interview process.

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Written by Karen Stanley

​​Karen is a former teacher of 20 years and ten times published author. She writes content for educational organisations and businesses, nationally and internationally. She coaches new and budding writers through to publication and is passionate about creativity; she runs creative writing workshops in schools and fostering agencies.

Sarah is an accomplished educator, researcher and author in the field of testing and assessment. She has worked with various educational institutions and organisations to develop innovative evaluation methods and enhance student learning. Sarah has published numerous articles and books on assessment and learning. Her passion for promoting equity and fairness in the education system fuels her commitment to sharing insights and best practices with educators and policymakers around the world.

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Learn about the different types of questions asked in the PNC Bank Teller Assessment Test with this sample practice test. Good luck!

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PNC Assessments

Prepare for the PNC recruitment process with tailor-made practice materials.

Online Application

Online Assessment

Phone Interview

Panel Interview

• Careers at PNC

PNC provides financial services such as asset management, wealth management, estate planning, loan servicing, and information processing. They describe themselves as an employer that provides “work with meaning”.

“PNC” comes from the names of the bank's two predecessor companies - Pittsburgh National Corporation and Provident National Corporation, which merged in 1983.

For more than 25 years, PNC has had a set of values that drive our behavior and reflect our priorities. PNC core values include:

• Performance
• Quality of Life
• Customer Focus
• Diversity & Inclusion

PNC financial services have more than 62,418 employees and 2,945 branches across the world.

If you are looking for a financial career you might want to consider applying for a role at PNC.

• PNC Application Process

PNC's application process is something you should get familiar with and prepare for. The hiring process is competitive and so ensuring you stand out and perform well in each stage is critical to your success - particularly the aptitude tests.

PNC offer a variety of career opportunities on their website including:

• Branch Sales
• Out of Branch Banker
• Teller Part-time
• Branch Sales & Service
• Investment Advisor
• Branch Manager

Some parts of the recruitment process will be role-dependent depending on which route and job you apply for.

PNC Online Application

Once you've decided which role suits your skills it's time to apply. You'll need to create an online application and fill out some basic personal information along with a snapshot of your education and work experience.

You might also be asked some competency and motivational-based questions so that the recruiters can understand why you want to work at PNC.

It's important at this stage you do lots of error checking as attention to detail is important and you should also ensure that you meet the minimum qualification criteria.

• PNC Aptitude Tests

The next stage of the recruitment process is the online assessments. This is an opportunity for PNC to shortlist applicants using test data. The higher your test scores, the more likely you are to be shortlisted. This is why it's so crucial that your practice test beforehand and are prepared for the format

The PNC online assessments include:

• Situational judgment test (SJT)
• Personality test
• Numerical test
• English proficiency

PNC Situational Judgment Test

A situational judgment test is a helpful assessment for hiring managers to assess how well you make decisions.

The multiple-choice test presents different workplace scenarios where you need to choose the best and worst responses to the situation.

The test is typically timed, so in addition to your judgment, the test helps assess how efficient and effective you are at making decisions quickly.

PNC Personality Test

PNC's personality test is a way for recruiters to assess your personality traits, qualities, work ethic, and cultural fit.

Although there are no right or wrong answers, it's important to be strategic when answering.

PNC Numerical Test

The numerical reasoning assessment is a test of your ability to solve math problems using mathematical concepts.

For example, questions might involve addition, subtraction, multiplication, and division as well as questions on fractions, decimals, and percentages. You will also be tested on how well you can work with facts and figures in statistical tables.

The test is a multiple-choice format and timed - to add a complexity of time pressure and challenge to the test. This replicates similar situations you might have to deal with.

PNC English Proficiency

English proficiency is an additional test you might be expected to take if English isn't your first language. Test results are used to determine if you are proficient in the English language.

PNC Verbal Reasoning Test

A verbal reasoning test is an assessment of your ability to read and comprehend in-depth text. You will also be asked to make inferences from the text and decide if a statement is true, false or if you cannot tell.

This helps PNC assess how you might perform in similar workplace situations such as if you were given a report to summarise and present back to your team.

PNC Logical Reasoning Test

Logical reasoning tests help PNC measure your ability to see patterns from information (presented in the form of shapes and images). The multiple-choice test requires you to spot trends and identify the next sequence.

It's a useful test to see how you cope under time pressure whilst also solving abstract problems.

Of all the tests, logical reasoning is perhaps the most difficult and should receive plenty of practice beforehand to help practice solving them.

PNC Interviews

There are a variety of interviews you might have to participate in depending on the role you've applied for. Interviews you might participate in include a phone interview (during the pre-employment phase) and a panel interview.

PNC Phone Interview

As part of the pre-screening process, you might be invited for a short telephone interview (typically lasting between 15-25 minutes). A telephone interview is a useful shortlisting technique as it helps PNC find out further background information as well as specific things like your availability, salary expectations, and previous work experience. You should also use this as an opportunity to ask any questions you may have and find out more about the position and company.

PNC Panel Interview

The panel interview typically involves 3-7 people from managers to leaders who will ask you questions in an attempt to evaluate and understand your technical and interpersonal aspects for the role. They will also be assessing if you are the right cultural fit.

To prepare for the panel interview it can be helpful to have some questions prepared about the company and anything about the role you're unclear on. It also allows you to discuss an issue related to the position to show your knowledge.

During the interview you may also be asked to share examples from your previous work experience - for example, you might be asked questions on how you have worked in teams, resolved conflict, and other behavioral questions. When answering you should refer to the STAR technique to structure your responses (situation, task, action response).

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• PNC Assessments Sample Questions

PNC Assessments Tips

Pnc assessments faqs, more employer tests.

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Sample PNC Assessments question Test your knowledge!

A client has a loan outstanding with a remaining balance of $25,555 that requires monthly payments. If the interest rate is fixed at 3.6% annually and the client pays $500 per month, how long will it take to fully repay the loan?

If a client invested $40,000 in a portfolio that yielded 5.5% annual interest, compounded annually, what would be the total value of the investment after 2 years?

After reading the provided text, what inference can you make about the primary goal of estate planning based on the passage?

Estate planning involves the process of arranging the management and disposal of a person's estate during their life and after death. The planning includes the bequest of assets to heirs and the settlement of estate taxes. Most estate plans are set up with the help of an attorney experienced in estate law.

• To minimize legal challenges to the will
• To ensure the disposal of assets in an environmentally friendly manner
• To arrange the distribution of assets and settlement of taxes efficiently
• To avoid paying any estate taxes

When presented with a series of statements, which of the following would be a logically valid conclusion?

All fund managers are audited annually. Some of the audited individuals are award-winning economists. Therefore:

• All award-winning economists are fund managers.
• Some fund managers could be award-winning economists.
• Being an award-winning economist guarantees annual auditing.
• No audited individuals are fund managers.

What is the next number in the following series: 5, 10, 20, 40, 80...?

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Marcus used Fintest to help pass his aptitude tests for Accenture.

Before you even glance at a practice test, make sure you have a solid understanding of the financial services industry. Companies like PNC value candidates who show a keen insight into asset management, wealth management, and other services they provide. A deeper understanding of these areas will not only make it easier to tackle industry-specific questions, but also demonstrate your commitment and passion for a career at PNC.

PNC prides itself on providing 'work with meaning.' So, when you’re brushing up for your test, make sure you're aligning your practice with PNC's company values and mission. Getting to know the company, its culture, and its goals can give you a competitive edge. Use the insights to tailor your approach to problem-solving during the test.

On Fintest, we take pride in offering practice exams that mirror the real-world conditions you'll face in the financial sector's hiring process. Maximize this opportunity by simulating the environment you expect at PNC. Find a quiet spot, set a timer, and work through the tests without distractions. This way, when test day arrives, you'll feel right at home.

Remember, practice makes perfect. After each practice test on Fintest, take the time to go through your answers, especially the ones you got wrong. Understand why the correct answer is what it is, and how you can spot the right choice next time. This approach turns every wrong answer into a learning opportunity and hones your instinct for correct answers in the future.

Stress can be your worst enemy during exams, affecting your performance more than you'd think. A relaxed mind is more effective at solving complex problems. Use calming techniques that work for you, such as deep breathing or positive visualization, and maintain a confident mindset while taking practice tests and, ultimately, during the actual exam at PNC.

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At a PNC interview, expect a mix of behavioral, situational, and technical questions that focus on your experience, problem-solving abilities, customer service skills, and knowledge of the banking and financial industry.

PNC 7 core values are:

• Quality of life
• Customer focus
• Diversity and inclusion

Candidates should try to demonstrate these values throughout the PNC hiring process.

You can practice free PNC test questions to get familiar with the format and improve your test score using our online platform - no credit card required.

MockQuestions

PNC Bank Mock Interview

To help you prepare for a PNC Bank job interview, here are 35 interview questions and answer examples.

PNC Bank was updated by Kevin Downey on July 16th, 2022. Learn more here.

Question 1 of 35

How was your attendance at your last job?

What You Need to Know

1st answer example, 2nd answer example.

A person's track record for attendance says a lot about their work style and ethic. It speaks to their time management skills, project management skills, how much they value their job, and the responsibility they take for their actions. A team's functionality relies on every team member showing up on time, ready to support each other by performing at their best. If you had attendance issues in the past, explain how you've overcome them. Never blame extenuating circumstances on what you are ultimately responsible for, such as missing a bus that didn't stop at your stop.

"My attendance has been impeccable, personally and professionally. I always show up early. I am the first one to work and the first one at a party. Always."

"Attendance is important to me, and I have a track record of showing up early to my shifts. I keep my day organized and stick to my routine as much as possible. I almost always get to work early, often with donuts. Just spending that bit of time to strategize my week allows things to feel more sustainable. I'm proactive, I guess. Stress is a pet peeve of mine because so often, it's avoidable and of one's own making. Why be stressed about something you saw coming? That makes no sense to me."

Next Question

35 PNC Bank Interview Questions & Answers

Below is a list of our PNC Bank interview questions. Click on any interview question to view our answer advice and answer examples. You may view 10 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

Table of Contents

• 1.   Attendance Questions
• 2.   Availability Questions
• 3.   Behavioral Questions
• 4.   Career Goals Questions
• 5.   Communication Questions
• 6.   Customer Service Questions
• 7.   Education Questions
• 8.   EQ Questions
• 9.   Experience Questions
• 10.   Leadership Questions
• 11.   Logistics Questions
• 12.   Product Knowledge Questions

1. How was your attendance at your last job?

Written by Kevin Downey on July 16th, 2022

Availability

2. What is your availability? Are you able to work evenings, some weekend days, and occasionally overtime?

They're gauging your flexibility, your expectations, and if you'll be a reliable employee. They're also interested in uncovering any scheduling conflicts you may have that would conflict with their schedule and overburden the rest of your team if your attendance is a problem. It is best to be honest. If you have other priorities or demands on your time that aren't agreeable to working lots of overtime or covering other shifts, clarifying this now is better for all concerned earlier rather than later.

"I have open availability. Whatever hours I'm needed, I'll be there."

"I have open availability, though I would prefer two days off back to back rather than split days off. Is that an option, or does the schedule vary with little consistency?"

3. How well do you perform in environments with people different from you?

The banking industry thrives on team players with communication and listening skills who can help build internal and customer relations with individuals of diverse backgrounds. This question tests your cultural competence. Give an example of how you led a team or collaborated with a group for a school project to show PNC Bank that you are perceptive and sensitive to the needs of others. Focus on inclusion, acceptance, and the unifiers of the human experience.

"I have worked with people from all backgrounds and personalities. Whenever I join a new team, I make a point to get to know each person and find ways we can connect. I'm outgoing and friendly with everyone I meet while respecting their different styles and any ideas they may bring to the team."

Written by Rachelle Enns

"Diversity is all around us, whether at work or home. I treat everyone equally and give everyone the respect and positive attitude that I would expect to receive from them."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

Amanda's Feedback

4. What interests you about this position?

The interviewer at PNC Bank wants to learn more about how your educational or professional background led you to apply for this position. Share your motivators for pursuing a job with them over another company. Recruiters are interested in bringing on employees who already embody the culture of their brand, embrace their values, and want to work for them. Share why PNC bank is at the top of your list, and what you're most looking forward to about the role and how it relates to your previous experience or future goals.

"I enjoy problem-solving and helping people. I worked as a customer service representative in a call center for Wells Fargo in college, and the experience motivated me to learn more about how to help my clients by understanding investing, saving, and using banking services to meet their needs. Working as a personal banker will give me a great foundation to start my career within the banking industry."

"Both the job description and the idea of working for PNC Bank piqued my interest. This role offers the growth and advancement I have desired for some time. I especially like that I would be responsible for A, B, and C. I am ready for those responsibilities in my next position."

5. What are your top three strengths? How will you use them to make an impact at PNC Bank?

Reviewing the job description and exploring the company website, especially its core values, motto, and mission statement, should provide you with some working knowledge of the qualities PNC Bank values. Once you've learned them, think about how they apply to yourself, your moral code, and how well you'd be able to naturally and inherently represent their brand. Share your most valuable strengths, which are transferable to this position. Explain how your strengths will help PNC accomplish its goals and complement your career growth.

"I have exceptional attention to detail and great communication skills. I am also quick to solve problems, which allows me to easily handle customer issues. These strengths will help me to build relationships and maintain customer satisfaction."

"I plan to make an impact at PNC Bank through my strong customer service skills, excellent negotiation skills, and ability to call on referrals for new business."

6. Tell me about a time you showed integrity in your work.

Integrity is best displayed through honesty and consistent moral values. The banking industry relies on employees who are trustworthy and reliable. Give an example that shows how you have demonstrated these qualities in the past. If there were situations where your integrity was put to the test, or you found yourself in an ethical quandary, share that and how you set the example for the appropriate course of action.

"In my last position, I was responsible for the cash deposit every day. There was never a discrepancy in the four years I worked there. I have proven reliable through my consistency, always showing up on time, meeting deadlines, and keeping my word."

"I show integrity in my work in everything that I do. It's important that my employer and colleagues see me as trustworthy, with a strong moral compass."

7. Tell me about a time you demonstrated trustworthiness.

Before PNC trusts you with the responsibility of handling large volumes of cash and introduces you to their teams whose trust you'll also need to earn, they need to know you are up to, and worthy of, such responsibility. Not only do they need to verify your honesty and integrity, but they also need to ensure you are responsible and are up to protecting the bank's assets. To exhibit reliability, share an example from your work experience that is relevant to the position.

"In my last role, I was responsible for reconciling the banking at the end of the day. Last month, there was an overage, and I demonstrated my true character by reporting this to the management. We partnered to research where this happened and collaborated to coach the team member who caused the error. We adjusted the accounts accordingly."

"Every successful day in the banking industry is an opportunity to show that I am trustworthy. In my five years within banking, I have never been involved in a discrepancy."

8. Are you a people person or an animal person?

Many may volunteer an unfiltered answer without understanding the nuance behind this question, claiming to prefer the company of animals over people any day, and even label themselves a misanthrope (a person who dislikes people). This question is asked to determine how well you'll present to their customers and whether you are an introvert who prefers solitary distraction-free tasks or an extrovert who enjoys interacting with the public in a customer centric environment. The ideal tone to strike is that of balancing yourself between both spheres.

"Both. It helps me balance things in life. I love my little furry friends. I also love hanging out with my regular friends, at work or outside of work. We all need both time to be interactive and some quiet time."

"I love all living things, great and small. I don't claim to be an animal lover, which is often code for being a misanthrope. I'm happy being alone with my pooch or working as part of a team. I'd say I'm a dog person, a cat person, and a people person."

9. What are the benefits of banking with PNC Bank?

The interviewer wants to know that you're familiar with PNC Bank, their products and services, and what makes them stand apart. Ascertaining your familiarity should demonstrate why you are pursuing an opportunity with them as opposed to their competitor. Review their website to learn more about their products and services, and share your knowledge while exhibiting enthusiasm and belief in the quality of what they have to offer over their competitors.

"I have a great experience whenever I visit one of your branches. As a customer of PNC Bank, I am impressed by the consistency and care of the bank tellers. I also love how easy it is to access my account online and make updates to my credit card whenever I travel. The level of service demonstrated in PNC Bank's values is evident."

"After researching PNC Bank products and what your customers are saying, I believe that the benefits of banking with PNC Bank include low fees, no fuss banking, and no sales pitches. Your organization is genuine and has an interest far beyond the bottom line."

Career Goals

10. Where do you see yourself in five years?

If you are still in college, a recent college graduate, or starting a new career, you may or may not know where you'd like to be in five years. Career minded individuals will set goals out in a career plan. This is done by breaking large macro goals into easily attainable micro goals. Think about the milestones have you achieved so far and the milestones you hope to accomplish by working with PNC Bank. Show that you think about the future and are actively working towards your goals. Better yet, they want to know how working for them will help you accomplish your goals! Share how this job will help you get one step closer to achieving your goals.

"I plan to continue working in the banking industry as a branch manager, working my way up through attending training and participating in your leadership development program. I am excited to start in ABC position because I am confident it will help me achieve my goal and broaden my skill set."

"Being in a leadership role is important to me, so I plan to work in a management-based position at PNC Bank in the future. I will achieve this through continued education and leadership training while proving my value to you through my everyday work ethic."

11. What do you want to accomplish at PNC Bank?

If you do not have a defined career plan or path, set some goals before your interview so you can share how this position at PNC Bank will help you achieve them and how you will add value to PNC Bank along the way.

"First and foremost, I want to deliver top quality service to customers of PNC Bank and perform my responsibilities with best-in-class service. I want to work at PNC Bank to become a financial advisor. Starting as a professional banker will give me valuable experience resolving client account issues and providing financial assistance, from investments to savings and travel advice."

"My primary goal is to achieve a leadership position within the banking industry. To do this, I will continue my related education and take any training opportunities that come my way."

12. Why do you want to pursue a career in the banking industry?

PNC Bank is looking for motivated individuals who want to grow within the company. Before your interview, take time to think through your career goals. Even if this is not a long-term opportunity for you, think about what you hope to accomplish and learn from this opportunity that would help you further yourself in your career and what kind of commitment you can offer them. Share your career plans, what you can offer them, and what you hope to gain in your career by working with them. Talk about how this position will help you achieve your goals!

"I am passionate about finance and accounting and have an unwavering passion for quality customer service. The banking industry allows me to tap into both areas and have a lot of fun making positive customer experiences along the way."

"Careers in banking run in my family! My mother was a banker, and my father was a financial advisor. It always fascinated me how smart they both were. It's in my blood!"

13. What is the greatest challenge you have faced in your career so far? How did you overcome it?

Consider sharing a professional challenge, educational challenge, or a situation that displays what you learned. Think about what those lessons would lend to your future performance in your career. Interviewers want to hear about the results. Provide an example that demonstrates your perseverance and proactive approach to facing a challenge or conflict.

"At my last company, we had a drastic shift in leadership that required the organization to adapt quickly to new ways of doing things. That required me to tap into my ability to lead change management for my work and my team. To make this process smoother, I scheduled frequent updates with my team, peers, and leadership to ensure all deliverables were met on time and the transition to new processes was handled with the utmost professionalism not to impact the level of service our clients received. It was a great learning experience for the entire organization."

"The greatest challenge I have faced in my career was the culture of nepotism in my previous position. It is very challenging to overcome morality-based difficulties in the workplace while maintaining a positive attitude and staying motivated. I overcame these feelings by getting to know my co-workers on a more personal level. Making strong connections with others, who were facing the same difficulties as I was, was very helpful."

Communication

14. How would you respond to a customer complaint?

The interviewer aims to evaluate your customer service skills and ensure you can professionally handle delicate customer-centric issues. This question also aims to evaluate your EQ (emotional intelligence) and communication skills. Provide your philosophy and approach to customer service, and offer an example of a time you helped resolve a customer's issue with excellence.

"A customer called me very frustrated about an issue with their bank account. I listened and told them I would be happy to help. I asked more questions to understand the problem and then made a few suggestions once I knew what might solve it. The customer was relieved and grateful that I took the time to listen and make sense of the issue. I plan to provide consistent customer service in the same way when I work for PNC Bank."

"Each customer complaint is unique; however, I have been trained to handle each customer with the same method - listen, be empathetic, and use phrases such as 'If I understand your concern...' and repeat their words back to them. This method has always worked for me."

Customer Service

15. Give me an example of a time you delivered a great customer service experience.

Your answer will reveal your attitude and passion for working in a customer-centric environment. The interviewer wants to know what customer service in action looks like for you. It is important to represent their brand with positive enthusiasm while respecting a customer's privacy and the company's policies and protecting the company's assets.

"I have a great attitude, which I'm told is affectatious. I am very happy-go-lucky and naturally friendly. I am empathic and enjoy being around people. I am genuinely interested in people, positivity, and always present with a warm smile."

"There was a customer that wanted several overdraft fees reversed. Looking at their history, I saw they'd been using their debit card as a cash advance, hoping their transactions would pend long enough for them to get money in their account. It was clear they'd been working the system. But on this occasion, it seemed to be an honest mistake. A transaction that had been canceled and disputed had gone through. I offered them several options, including turning off overdraft protection and setting up direct deposit. When they agreed to set up these options on their account, it was clear they were trying to turn the corner. I reversed two out of three overdrafts but explained how long it would be before more could be reversed. By actively listening, empathizing, and explaining the situation on my end with transparency, they felt heard and expressed gratitude."

16. How would you deal with an irate customer?

Finances often create stress for people. Therefore, when engaging with customers in the banking industry, keeping customers calm is a required skill. This is where your confidence, relaxed demeanor, and ability to empathize will come into play. PNC Bank wants to hear about a situation where you used your customer service skills to handle an angry customer tactfully, resulting in a much calmer and amicable situation than it began. Share how you address such emotions fueling a customer's concern and what techniques you employ to deescalate.

"I had a customer complain about waiting in line for so long on a busy Monday morning. She was so upset because now she was late for work, and her schedule for the day was thrown off. I listened and let her know I understood where she was coming from, ensuring her I would move as quickly as I could to complete her transaction. Listening and empathizing helped her to calm down and ease the tension."

"If I faced an irate customer, I would spend my time listening to their concerns. Usually, people just want to be heard. If things escalated to the point where the customer became threatening, I would call in a supervisor or security."

17. In the banking industry, customer service is essential. Give me an example of a time you provided excellent customer service.

Think about what customer service means to you. The expression that the customer is always right is a simplified way of saying a customer who exhibits brand loyalty should always feel validated, empathized with, understood, and heard. PNC Bank wants to know you'll treat their loyal customers with respect, have strong communication skills, and exhibit patience, mediation skills, and diplomacy. Explain your philosophy and approach, breaking down some of the elements of customer service that you possess, such as empathy and patience.

"I was working as a bank teller when a woman came in, upset about her account. I could tell she needed to vent, and I wasn't quite sure what the actual problem was, so I listened first. Then I asked questions to figure out what was going on. She was so appreciative because I was able to think on my feet and troubleshoot to solve the problem quickly. She even apologized for raising her voice and thanked me for my patience."

"In my current position as a bank teller, customers are encouraged to provide feedback via a survey app after each in-branch visit. For the past three months, I have received the highest ranking for overall customer satisfaction. Delivering excellent customer service is a must for me, and I look forward to bringing this level of service to the customers at PNC Bank."

18. Tell us how you keep your knowledge current with ongoing changes in the banking industry.

Due to the competition within the banking industry, PNC Bank strives to stay relevant by adapting their products and services to meet their customer's evolving needs. Consider exploring relevant media and reading news articles, press releases, or blogs to learn more about the industry. A company blog or interviews with their executives are especially worth exploring.

"I am interested in learning about helping my customers with their investments. I like to read financial blogs to stay on the cutting edge of the latest trends. I also enjoy reading the latest books with a financial scope and listening to financial advice. I also follow PNC Bank on Twitter and keep abreast of relative headlines."

"I am an avid reader, and my top go-to books for banking-related knowledge are A, B, and C. I also listen to a few investment-related podcasts every week. I understand the importance of staying on top of the latest trends and news in the banking industry."

19. What do you know about PNC Bank?

Perform research on PNC Bank's website and explore its values and mission. Incorporate their keywords into your answer. Discuss how they stand apart from their competition and what achievements they are most proud of. Share their enthusiasm for their accomplishments.

"I was impressed by the variety of services you offer your customers and the mission statement at PNC Bank. I found the mobile app extremely user-friendly, and I like the new features that help customers save money."

"I've read great things about working there, and I'm excited for the opportunity to work in such a fun environment. Your employee reviews are strong, and I understand that you spend a lot of time with community outreach programs."

View This Question and Answers

20. Tell me about your education. How has it prepared you for this opportunity with PNC Bank?

Share some highlights from any of your relevant courses from high school, college, university, or on-the-job training. Explain how your experiences will aid your performance.

"Getting a Bachelor's Degree in Business Finance was a great experience. I especially enjoyed my accounting courses because they challenged me to think more critically and furthered my analytical skills. I know these skills will help me handle work at PNC Bank and advise clients on important financial decisions."

"Most of my education has been on-the-job training with my current company. They value continued education and have a tuition reimbursement program which I am happy to have taken advantage of. This year I have taken additional courses in calculus, negotiations, and building a sales pipeline. All these courses will help me in this role with PNC Bank because you are customer service focused and need employees who understand banking related concepts and calculations."

21. The banking industry can be stressful. Tell me about a time you worked in a high-pressure situation.

While working at PNC Bank, you might find yourself stressed by customers or the fast pace of the work environment. You will probably face long lines and busy customers who are annoyed by being inconvenienced or in a hurry, having not properly managed their time. Share your attitude and approach to working under such pressures, showcasing emotional stability, especially where things don't go according to plan. Share with pride how you shine under high-pressure situations.

"Working as an administrator at a financial firm was a very high-pressure environment. I handled one highly sensitive case that required me to pay extra attention to detail. I had limited time to prepare the paperwork, but I was still able to support the lawyer and the client by staying calm and carefully providing everything they needed. I asked questions to clarify the deadlines that needed to be met and set daily goals to meet them."

"Almost every day in my banking career has been filled with high-pressure situations. When I face a stressful situation, I remind myself to slow down, breathe, and assess the situation before jumping in with both feet. Customers seem always to appreciate my calm and methodical approach."

22. Describe a difficult problem and how you approached it.

Interviewers at PNC Bank like to see employees coming up with creative solutions. This question evaluates how resourceful you are, how self-guided you are in your work, whether you are an outside-of-the-box thinker, and how you'll collaborate with the rest of the team towards innovation. Problem-solving skills are highly regarded within the banking industry. Use an example that explains the complexity of the situation. You can also use the job description as a guide for some of the challenges you may encounter in this new role. Try to keep it relevant and relatable to the position.

"I took a call with a client with a history of poor customer experiences with the organization. The customer was left frustrated with our banking processes and voiced their concerns unpleasantly. I took the initiative to listen and understand their frustrations, then partnered with the different departments in the company to resolve the concerns and save the customer relationship."

"While attending university, I was assigned a group project with a group of less than motivated individuals. My grades and performance were significant to me, so I approached the group with a leadership and mentorship mentality. I uncovered what motivated everyone on the team and took the initiative where others would not."

Chad's Feedback

23. How do you check your work for accuracy?

This is another work style question focusing on your methods for ensuring your attention to detail and methods for cross-checking the accuracy of your work. Exhibit the experience level required to perform in this role. Elaborate on the tips and tricks of the trade you implement to ensure you meet the high-quality standard of work you've set for yourself. Share not only the systems and processes you've implemented but also share any occasions where others in the workplace, or the workplace itself, have adopted your methods or systems. Exhibit your experience and professionalism in this regard. Advertise that you are more than equipped to handle any challenge that comes your way.

"I take pride in any work with my name attached to it and therefore always review my work before I submit it. Whether I am typing an email or handling cash, I always check my work twice and sometimes even ask a coworker to review it first. Being detail oriented and thorough are two of my greatest skill sets."

"I always proof my work before sending it out, and I double-check everything. I'll use a calculator when necessary and ask for help if I am unsure of my accuracy."

24. Tell me about your experience in the banking industry.

This is an excellent opportunity to elaborate on what you've listed on your resume. Too often, the etiquette for composing a resume requires leaving out a substantive amount of information that sings your praises. Take this opportunity to share those extra details and showcase the deeper levels of your banking experience. Show PNC Bank you have what it takes to be successful in the field!

"When I worked as a bank teller, I learned how to deal with difficult customers and handle various transactions, from ordering foreign money for travel to removing overdraft fees and educating customers on our products. I used my careful attention to detail to keep my drawer balanced and manage my daily tasks without error."

"I have 12 years of experience in the banking industry, first as an administrative assistant, then a bank teller, and now; a financial advisor. I have learned a great deal along the way and look forward to putting my experience to work for PNC Bank."

25. How do you stay organized?

This is another question designed to offer a glimpse of your work style. The systems that you set in place for yourself to maximize your performance should be effective at helping you stay organized. Discuss how you track where you pick up and leave off on a task, crosscheck the accuracy of your work, manage your time, and your attention to detail. Focusing on your organizational skills, share a few tools that have helped you stay on task and on time.

"I prioritize my workload against deadlines to stay organized, always putting the customers' needs first."

"I work closely with my peers to share responsibilities and ensure key tasks are delegated, should there be an important deadline to consider."

26. When has your attention to detail protected your company's assets?

In a job where money exchanges hands throughout the day, PNC needs to know you are up to the job. This equates to high functioning multitasking and a well above average attention to detail. Explore your experience for examples of handling your work with diligence and efficiency. Break down your organization skills, systems approach, and methodology to your attention to detail. Share the standard you set and adhere to for your work.

"At my last bank, a customer came in who seemed nice at first, but I soon realized was a pretty crafty short change artist. I was listening in on what was happening a couple of counters away. As soon as I sensed something was up, I stood close, being a second set of eyes, and said, 'Hey, this got confusing fast. Why don't I double-check these numbers for you? Let's start over.' We started over, and the short change artist stopped their games and bowed out."

"I was going over orders. I'm a math and numbers nerd, and I noticed that a tally number punched into our system didn't match up with the running total on the page. I located the mis-punch, for a high-ticket item that doesn't move and is prone to shrinkage. My boss was present when I discovered it, so I scored points. Since then, I've been responsible for proofing all orders."

27. Give me an example of how you keep track of details while engaging in conversation.

Share a situation that demonstrates your ability to handle the daily responsibilities of a busy banking environment. The interviewer is evaluating how effectively you track several details at once, especially when large amounts of cash exchange hands. Not only do you want to advertise how effective your system for protecting their assets is, but you'll also want to place equal emphasis on accurately tracking your customer's assets. This question also aims to evaluate your attention to detail.

"A customer came into the branch with multiple requests. To ensure that I addressed each of their needs, I wrote down a few notes for myself to gather the information. That was also helpful because when I needed to answer the phone in the middle of the transaction, I didn't forget any of the important details and was able to resolve both requests promptly. All the while, I kept the customer engaged and made sure their banking experience was enjoyable."

"To keep track of transaction details, while engaging in conversation, I will ask the customer questions or repeat what they say to me. That helps me commit their needs to memory while still appearing engaged and in the moment."

28. Tell me about your cash handling experience.

Being entrusted with high-level cash handling is a big deal. Share the details of your experience and your track record for protecting the company's assets. If you have examples in this regard where you shined, share those anecdotes to let your experience and integrity shine.

"As a bank teller, I have handled cash as a part of customer transactions for the past two years. I have experience with deposits, savings withdrawals, cashing checks, and issuing traveler's checks. I am excited to learn more about PNC Bank cash handling procedures."

"The majority of my cash handling experience includes my time in retail. I was a cashier at Store ABC for three years. As far as the banking industry goes, I have some experience handling cash from my three months with Bank XYZ."

29. Tell me about a goal you achieved and what steps you took to ensure a successful outcome.

The banking industry offers a variety of opportunities for those who are motivated and self-guided in their work. PNC Bank is seeking individuals who think about the future of their careers and are looking for long-term employment with opportunities for professional growth. Think about something you accomplished through hard work and dedication. Your example should be relevant to the role and advertise your merits.

"Early in my career, I strived to get to know the banking and thrifts systems from a 360-degree view. I worked hard to partner with my peers in learning how their roles contributed to the organizational flow. I set a goal to become head teller within the first five years of working in this industry. I hope to continue that career path with PNC Bank and am excited for the opportunity to do so."

"A few years ago, I set the goal to complete my Bachelor's in Finance while working full time. I achieved this in just four years by spending a lot of time on online studies between working as a bank teller. I am very proud of the discipline and dedication I was able to put towards this goal."

30. How does a bank make a profit as a business?

This question tests your understanding of why PNC does things the way they do and explores your emotional investment in the success of your company and your team. Your answer will help them ascertain whether you are fully vested in this interview or if you are simply playing the numbers in trying to land any job anywhere. Do your homework even if you think you know the answer. It is best to be sure and come off as a pro. The trick to delivering a great interview is to come off as well-versed and not rehearsed. Knowledgeable and ahead of the curve is the impression you want to make.

Answer Example

"Well, there are countless ways a bank generates revenue, from service charges to various fees depending on the products. Then there's money from debt interest from secured or unsecured loans, to name a few. But the system is intricately nuanced. As they say, you can't make money without spending money. And when you have money, there are countless ways to let your money make you more money."

31. How do you respond to problems that require a quick solution?

The interviewer is curious about how quickly you think on your feet. This question also evaluates how adept you are at prioritizing urgent tasks over less urgent ones. Offer an example that demonstrates your confidence and strength as a decision maker and a problem-solver. Showcase your adaptability and leadership skills or leadership potential.

"I can think quickly and do mental math, problem-solve, and mention other products and services to offer the customers. In the case of an urgent matter, I trust my instincts and can quickly evaluate situations to recognize the next steps and act accordingly. I feel secure in my ability to think and act quickly while working in ABC position for PNC Bank."

"When faced with a situation where a quick solution is required, I rely on my training, memory, and instincts. I am confident in my ability to find a solution to last minute, or unexpected, problems."

32. Tell me about your favorite manager. What did you enjoy most about working with them?

PNC Bank wants to hear what excites you and keeps you motivated in a co-working relationship with your boss. It also will offer insights into the type of leader who might serve as a role model whom you might emulate your leadership style after. If you aren't interested in growing into a leadership role, it could offer insights into the leadership style that is most effective in motivating you. They are interested in your values and want to hear about your experience developing relationships with managers.

"I love my current boss because she leads with a collaborative and team-oriented style. We have regular team huddles to provide ongoing communication about process changes or upcoming events."

"My favorite manager was my very first manager when I worked at Company X. She was attentive and spent a lot of time mentoring me. I feel that many of my positive work-based skills and qualities are because of how she interacted with and trained me."

33. How do you define success?

Determine if your model of success is based on checking off your to-do list or embraces the bigger picture. Discuss your definition of success. Be sure to tie your answer to the performance level you plan to bring to this position and what you strive to achieve in this role.

"I define success through my ability to reach the goals set out for me. On a personal level, these goals are the things I wish to achieve in my life. On a work level, they are the targets set out for me and the professional development I seek."

"For me, success is achieved when I can be proud of what I have accomplished in the day and the attitude I kept while meeting those accomplishments."

34. Is there anything that would inhibit you from standing for long periods of time?

Thanks to the ADA (Americans with Disabilities Act of 1990), it's illegal for an interviewer to ask about any disabilities or medical conditions you may have during the interview process. This question is a workaround to seek to reveal the same information without asking it directly. Regardless of a disability, the applicant would need to be able to perform the basic functions of a job with reasonable accommodation. Speak with confidence about your ability to perform the required functions of this role. If you have a disability that you don't believe should hinder your success, say so.

"There is nothing that would prevent me from performing the functions of this job in a way that would go above and beyond expectations. Do you mind if I ask what situations this job would require standing for long periods to perform the basic functions of the job?"

"On most days, no. Is it required to stand, or are there accommodations for occasions where a person is unable to stand? For example, does it impede the inner workings of the business for a bank teller to sit on a stool at the window instead of standing?"

Product Knowledge

35. Out of all of our products at PNC Bank, which one would you be most likely to use? Why?

This question tests your product knowledge and whether you embrace their brand. If hired for this role, you'll be expected to inform their customers at all levels about the benefits of their products and services. Learn as much as you can about what makes PNC Bank stand out above other financial institutions. Their reputation is their customer service. They offer a comprehensive spectrum of financial products, so if you are interested in investments, find out more about what they offer. Knowledge is power! It will impress your interviewer and give you an advantage in the interview process!

"I would be interested in opening a savings account through PNC Bank. I want to buy a house in the next two years, and I would greatly benefit from talking to one of your financial advisors about it. It's nice to know that I can do my banking, investing, and get a loan in the same place that offers the support I will need to make those big decisions!"

"Of all your products, I would be most likely to open a mortgage with PNC Bank because your rates are incredible, and you make the rules surrounding lending easy to understand."

WORKNEARYOU.NET

PNC Bank Interview Questions

If you are looking for PNC Bank Interview Questions you have come to the right place.

We all know interviews are stressful and competition is intense.

However, with preparation you can ace the PNC Bank Interview.

Here we will discuss how to answer PNC Bank Job Interview Questions.

PNC Bank Interview Questions and Answers

1. What can you tell us about PNC Bank?

About PNC Bank

• PNC Bank offers retail banking, asset management, and corporate and institutional banking.
• As of 2021, PNC Bank boasts 2100 branches and 8900 ATMs.
• PNC Bank has assets of $474 billion as of March 31, 2021, making it one of the largest banks by assets.
• The head office is in Pittsburgh PA.
• PNC is traded on the New York Stock Exchange as NYSE: PNC.
• On November 16, 2020, PNC announced a definitive agreement to acquire BBVA USA Bancshares, Inc., including its U.S. banking subsidiary. BBVA USA, from the Spanish financial group BBVA S.A. for a fixed purchase price of $11.6 billion in cash. BBVA USA operates more than 600 branches in Texas, Alabama, Arizona, California, Florida, Colorado, and New Mexico. T

2. Can you tell me about yourself?

Answering this question is probably the best chance you have to sell yourself.  You can do this by using the PPF formula.

Here’s how it works

• P ast – state what you have studied in college or previous work experience (hopefully your studies will are related to business or banking).
• P resent – state your current work experience and how this experience will benefit the bank.
• F uture – say why you are excited about this opportunity and how it will help your future career goals.

3. Why should we hire you?

4. Why is there a gap in your resume?

• The best approach when answering this question is to be honest because being truthful about your situation gives the employer a sense of your integrity and confidence.

5. What is your greatest strength? 

This question is an invitation to explain why you are the best-qualified candidate for this job!

The answer should be broken down into three parts

• The Strength – state the strength
• Proof of the strength – an example of how you have used this strength.
• The strength’s relevance to THIS job.

6. What is your greatest weakness?

Don’t Say

• You don’t have a weakness
• You can’t think of a weakness
• Something unrelated to the job
• Do not state a weakness that is critical for the job
• Something related to the job
• Steps to improve your weakness

My greatest weakness is I take criticism too personally. I have learned to resist overreacting and to reflect on what someone said. I have found that I have become a better employee when I learn from feedback.

7. Where do you see yourself in five years?

• There will be a lot of opportunities for advancement at PNC Bank. Why not look at their career website and find a job you can see yourself doing in five years? This is a great answer because it shows you have ambition and the company will want to retain its employees as training can be expensive if they have a high turnover rate.

8. What are your salary expectations? 

• This is a stressful question because if you ask for too much, you will not get the job, and if you ask for too little, they will happily underpay you.
• Be sure to research salary expectations for your role before you go into the interview. There are plenty of sites that discuss salary ranges.
• Ask about the salary range if you don’t know what to say.  You can then counter with the high end of the range.
• Note most entry-level jobs will pay minimum wage.

9. Do you have questions for us?

• What do you like best about working here?
• How do you describe your ideal candidate for this position?
• What about this position is the most important?
• How do you measure my success, and what could I do to meet your expectations?
• Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
• What opportunities will I have to learn and grow?

Phone Interview Questions

• A face-to-face interview and phone interview questions are not that different.  If you do have a phone interview study the questions above and you will do fine.  However, make sure you have a quiet room with no distractions.

PNC Bank Interview Process

The interview process is pretty standard and PNC Bank. After you apply a recruiter will contact you and schedule an interview.  Some interviews are by phone and others are face-to-face.

PNC Bank Interview Tips

• Don’t ask about time off.
• Studies reveal successful applicants mix speaking and listening fifty-fifty in the interview. SO DON’T RAMBLE! 
• Don’t ask about salary [ask this when offered the job] as you don’t want this to be the deciding factor.
• Twenty-Second to Two-Minute Rule. Studies have revealed that when it is your turn to speak or answer a question you should not plan on speaking for more than two minutes.
• Don’t tell any jokes
• 101 Great Answers to the Toughest Interview Questions (affiliate)
• The Interview Checklist
• General Interview Q&A
• The Behavioral Interview
• Interview Tips
• Search for Jobs

Interview Clothes

• Casual Interview Outfit Female
• Casual Interview Outfit Male

Interview Questions

• General Interview Q&A
• Internship Interview

• AON Hewitt G.A.T.E.
• PI Cognitive Assessment (PLI Test)
• Korn Ferry Leadership Assessment
• Berke Assessment
• Ergometrics
• Thomas International
• Predictive Index (PI)
• NEO Personality Inventory
• Leadership Assessment
• Gallup’s CliftonStrengths
• Sales Personality Tests
• Personality Management Tests
• Saville Wave
• McQuaig Word Survey
• Bell Personality Test
• Myers Briggs Personality Test
• DISC Personality Test
• Management SJT
• Supervisory SJT
• Administrative SJT
• Call Center SJT
• Customer Service SJT
• Firefighter SJT
• Numerical Reasoning Tests
• Verbal Reasoning Tests
• Logical Reasoning Tests
• Cognitive Ability Tests
• Technical Aptitude Tests
• Spatial Reasoning Tests
• Abstract Reasoning Test
• Deductive Reasoning Tests
• Inductive Reasoning Tests
• Mechanical Reasoning Tests
• Diagrammatic Reasoning Tests
• Fault Finding Aptitude Tests
• Mathematical Reasoning Tests
• Critical Thinking Tests
• Analytical Reasoning Tests
• Raven’s Progressive Matrices Test
• Criteria’s CCAT
• Matrigma Test
• Air Traffic Controller Test
• Administrative Assistant Exam
• Clerical Ability Exam
• School Secretary Tests
• State Trooper Exam
• Probation Officer Exam
• FBI Entrance Exam
• Office Assistant Exam
• Clerk Typist Test
• Police Records Clerk Exam
• Canada’s Public Service Exams
• Firefighter Exams
• Police Exams
• Army Aptitude Tests
• USPS Postal Exams
• Hiring Process by Professions

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Bank Assessment Tests & Hiring Process Preparation – 2024

What Is the Hiring Process for Banking Positions?

Banks employ a strenuous hiring process for prospective candidates. There are about three total stages. These stages assess areas like social, emotional, and cognitive capabilities . The hiring process takes on average about two weeks to two months. The hiring process follows the outline below.

Application Process

The application is the company’s first impression of the applicant. Here, the candidate should describe their work experience, education, and other necessary information. Some companies require a tailored CV and cover letter as well.

At the bottom of the application form, there may be some questions. These questions will be both competency-based and personal inquiries about the candidate.

Banking Positions’ Assessments

The assessments are sent to the candidate after the application has been submitted. The results of the tests are reviewed hand-in-hand with the application form.

Applicants will receive the assessments via email with the request that they are completed within three to five days. These assessments are used because they offer the company an objective measure of the candidate’s behavior and aptitude.

Banking positions have a handful of tests in place because the nature of the job is important and sometimes sensitive. The online assessments used for banking positions include the following:

• Clerical Aptitude This aptitude test is similar to a checking assessment. The test taker will be presented with a handful of similar numbers and documents. The objective is to identify identical sets of numbers and documents. Each question is timed and multiple-choice.
• Numerical Comprehension The numerical aptitude test ensures that the candidate has a basic understanding of mathematics. The questions concern fundamental operations, statistics, and percentages. The majority of the questions are accompanied by charts, tables and graphs. The candidate must demonstrate their ability to analyze this data and draw conclusions from it.
• Personality Questionnaire The personality exam is a behavioral assessment that gauges the candidates work preferences and temperament. There are several statements that the candidate must rank based on how much they agree with them and how well they relate to the statement. The answer options range on a five-point scale from “Strongly Agree” to “Strongly Disagree”.
• Reading Comprehension The reading comprehension assessment ensures the candidate understands novel and ambiguous information. The test presents a paragraph followed by three to five multiple-choice questions. The candidate must read the paragraph and establish a connection between the questions and the information. Learn more about Reading Comprehension for Bank Exams and take a few free sample questions .
• Situational Judgment Test (SJT)   The SJT is a behavioral assessmen t that gauges how someone acts in a work environment and under pressure. The test presents a series of hypothetical situations. These scenarios can play out conflicts or everyday occurrences and are followed by a response to the situation. The response must be marked by the candidate based on how appropriate they believe it was for the given situation.

The interview is the final stage of the selection process for open banking positions. Interviews are held in person at one of the company’s main offices. The assessors are usually a hiring manager and a senior member of the department.

Questions during the interview range from competency-based to job-specific. The job-specific questions will present a hypothetical problem and ask the candidate to propose a course of action or strategy to remedy the problem. The competency-based questions inquire about past behavior as a way to predict the candidate’s future behavior. Example interview questions are:

• Describe a time you have had to deal with an irate customer.
• Describe a time when you and a coworker disagreed on something. How did you handle this?
• Why are you interested in our company?
• What skills do you have that make you an asset to our company?

How to Prepare for the Tests for Banking Positions?

The online assessments are regarded as one of the most difficult obstacles in the entire interview process. The combination of the questions and the time limits create a barrier for those who find themselves underprepared when it comes time to take the tests. The stakes are especially high on account of the large cuts made during this stage. About fifty percent of candidates are not invited to the next stage of the interview process due to their scores on the tests.

Preparing for these assessments creates a monumental difference in your scores. One of the most popular methods of preparation includes online practice tests. Online practice tests simulate the assessment’s conditions. This way, you get the full testing experience before you actually have to take the tests. You will get the opportunity to become comfortable with the questions and time limits, and you will be able to work out all of the kinks and get silly mistakes out of the way. Practicing this way also helps you predict how well you will do on the bank’s online assessments. The practice tests give you the chance to see your score you, so you estimate your performance. Plus, your score is an indication of how much more practicing you should do before test day.

The behavioral tests are difficult to prepare for in the same way as aptitude tests because of the difference in how they are scored. Behavioral tests are much more subjective. This means that one company could prefer one kind of answer while another company prefers a different answer for that same question. For the SJT and personality questionnaire, there are no definite right answers. The best way to be successful on these tests is by doing some background research on the company. Review the company’s values and other relevant information, so you can align your answers with the company’s expectations. If you feel you need more practice, run through some sample questions to get an idea of how you can work the company’s preferences into your answers.

Learn more about the hiring process in specific banks:

Banking Positions Hiring Process Tips

Banks are prestigious institutions that have been given great responsibility. To maintain their reputations, they try their best to only hire high-quality people to join their team. If you want to present yourself in this light, you must put in some dedicated preparation.

First off, the company will ask a handful of questions about the job itself and the competencies required to successfully complete the job. This information should be listed in the role description and possibly on the company’s website. Some general competencies that banks look for include:

• Customer-Focus
• Commercial Awareness
• Good Judgment
• Confidentiality
• Communication

You should try your best to exude these qualities during the interview and in your answers. Practice answering the questions with these qualities by using the STAR (situation, task, act, result) method. Common interview questions for banks are:

• Where do you see yourself in five years?
• What are some major deals our bank has completed in the past year?
• What do you believe this job entails?
• Describe some of the stocks you follow. Why these stocks? Should I buy them?
• Where do you believe the global economy is headed?
• What are some of your failures? What have you learned from them?
• Describe a time you worked in a team. What strategy did you implement to make it better?
• What is your leadership style?
• How do you handle stress?
• What qualities do you find important for working in banking?

These questions give you a great opportunity to put your best foot forward and mold yourself into the most favorable candidate. With enough time and practice, you should be able to go into the hiring process as confident as can be. Best of luck!

Related Links:

• Situational Judgement Tests (SJT)
• Job Personality Tests
• Aptitude Tests
• Civil Service Exams
• Police Officer Exams
• Firefighters Exams
• Assessment Companies
• Assessment Centers Guide – 2024
• Hiring Companies – Find an Employer

Application Process: PNC Financial Services

The selection process at PNC is aimed at finding and hiring the best candidates for job openings

Every company wants to reduce the time it takes to hire new talent.

What are the steps in the hiring process? How long does the hiring process take? What is the most important step in the hiring process?

Steps in the interview process

For some positions, you will be asked to complete one or multiple online assessment tests. The tests assess both personality and ability.

Companies may differ in their hiring process

• Apply & Make an ​​​​​​​Authentic Connection
• Upload your Personal Information
• Selection process
• HR Interview
• Pre-employment Assessments

Pre-Employment Assessment Test Preparation

The assessment interview is very similar to a regular job interview but Focuses on your personality and cognitive ability.

Prepare yourself and practice before your interview.

Aptitude tests , Hogan , SJT

PNC Financial Services Group is an American bank holding company and financial services corporation based in Pittsburgh, Pennsylvania. Its banking subsidiary, PNC, offers a wide range of services for individuals and small businesses, corporations, and government entities. Headquarters : Pittsburgh, Pennsylvania, United States

Subsidiaries

• Harris Williams is an American multinational independent investment bank and financial services company specializing in advisory services and financings for middle-market companies.
• Allegiant Capital is a private investment bank with a focus on mergers and acquisitions
• Fidelity Capital Trust Banking Organizations, Financial Statutory Trust
• PNC Real Estate offers a comprehensive set of commercial real estate finance solutions

​​​​​​​Career Opportunities

Applying for a job at PNC

• Branch Sales
• Out of Branch Banker
• Teller Part-time
• Branch Sales & Service
• Invstmnt Advisor
• Branch Manager

https://careers.pnc.com/global/en/our-hiring-process?lnksrc=topnav

During an interview, put your best foot forward!

Teller bank assessment

What is the bank teller assessment test? Bank Teller aptitude and assessment test help employers to assess the aptitude skills to make sure they have the skills necessary to succeed in the teller job.

The Teller test includes:

• Situational Judgement Test
• Personality test
• English proficiency
• Numerical tests

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Ace Your PNC Financial Services Group Personal Banker Interview: 25 Common Questions and Example Answers

Below is a list of our PNC Bank interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, youll be asked to upgrade to view the rest of our answers.

Getting hired as a Personal Banker at PNC Financial Services Group can be a competitive process. You’ll need to demonstrate not just your skills and experience, but also how your values and work ethic align with PNC’s culture. One of the key ways to showcase this fit is by acing the interview.

To help you put your best foot forward, we’ve compiled a list of the top 25 personal banker interview questions commonly asked at PNC, along with examples of strong responses. With insights into what recruiters look for in candidates, you can craft winning answers that highlight why you’re an ideal choice for the bank.

1. What strategies would you employ to cross-sell PNC’s products and services to existing customers?

Cross-selling is critical for any personal banker, and PNC is no different It demonstrates your product knowledge, needs assessment skills, communication abilities, and commitment to customer satisfaction.

In your response, emphasize listening to customers’ needs first before making recommendations. Explain how you’d keep clients informed about new offerings relevant to them. You could also discuss using special offers and promotions to incentivize cross-selling, while ensuring alignment with customers’ requirements.

2. How do you plan on maintaining a deep knowledge of all the financial products PNC offers?

At PNC, familiarity with their wide range of financial services is vital for advising clients effectively Mention using internal resources and training programs to stay updated Also highlight cross-departmental interaction for insights into different products. Client feedback provides real-world perspective, so interacting with customers directly can enhance your understanding too.

3. Can you describe how your previous experience aligns with our commitment to exceptional client service at PNC?

PNC looks for candidates whose experience has prepared them to deliver superior service. Discuss how you’ve prioritized client needs in the past through active listening, tailored solutions, timely issue resolution, and relationship building. Emphasize how these abilities allow you to provide exceptional experiences for PNC customers.

4. Based on what you know about PNC’s culture, how do you see yourself fitting in as a Personal Banker here?

Show that you’ve researched PNC’s values like customer focus, collaboration, and community involvement. Then explain how your own values and work preferences align. As a personal banker, highlight how you’ll contribute through strong customer relationships, needs-based recommendations, and engagement with local initiatives.

5. How have you handled situations where clients were dissatisfied with their banking experiences in your past roles?

Share an example demonstrating your listening skills, empathy, and problem-solving abilities. Explain how you identified the root cause, offered alternative solutions, and turned a negative scenario into a positive outcome. Emphasize resolving issues ethically while upholding your employer’s reputation.

6. In your opinion, what is the most important quality for a personal banker at PNC to possess?

Trustworthiness allows clients to rely on your discretion, integrity, and advice. Explain why this level of trust is foundational to personal banking relationships. Discuss how being dependable and transparent helps ensure you always act in customers’ best interests.

7. Explain a situation where you had to convince a customer to switch to a different product or service that better suited their needs.

Recruiters want to see your persuasive skills in guiding customers to solutions that fit them. Share an example of when you successfully convinced a client to switch to a better suited product after explaining its benefits over their current option. Emphasize making recommendations based on needs, not commissions.

8. What methods would you use to attract new clients to PNC Financial Services Group?

Demonstrate your marketing savvy and competitive insight by discussing multifaceted strategies to attract prospects. Ideas include digital campaigns to boost visibility, hosting educational events to build trust and expertise, and developing tailored solutions to differentiate PNC.

9. Describe an instance when you helped a client make a significant financial decision.

Providing sound financial advice is critical in personal banking. Share a scenario where you guided a customer through a major money decision, like funding a child’s education or retirement planning. Discuss how you presented options, explained pros/cons, and ensured they made an informed choice.

10. How familiar are you with digital banking platforms and how would you promote them to PNC clients?

Highlight your proficiency with digital banking and comfort explaining the platforms to clients. Address common concerns like security and discuss ways to promote benefits like convenience and accessibility. Tailoring your approach is key to overcoming objections and encouraging platform adoption.

11. Which regulations governing banking operations do you think will greatly impact your role as a Personal Banker at PNC?

Prove you understand today’s complex regulatory environment by discussing laws like Dodd-Frank, Bank Secrecy Act, and CFPB rules. Explain how these regulations shape policies on money laundering, transactions, compliance, and customer interactions which all impact your day-to-day role.

12. Can you share specific examples of how you’ve managed risk while handling customer transactions in the past?

Managing risk is crucial for personal bankers. Share examples that demonstrate abilities like identifying red flags in transactions, escalating concerns appropriately, and guiding customers away from products with excessive risk. Emphasize your vigilance in protecting the bank and customers.

13. Keeping PNC’s core values in mind, how would you handle a conflict of interest scenario in this role?

Conflicts of interest test your integrity. Convey you’ll uphold PNC’s principles by identifying issues transparently and promptly removing yourself from related decisions. Seek guidance on managing similar situations in the future. Show commitment to ethical conduct.

14. Please explain a time when you successfully identified a fraudulent activity and how did you manage it?

Fraud identification is key in banking. Share a situation where you noticed suspicious account activity and responded appropriately by notifying supervisors, verifying with the customer, and freezing the account. Discuss how you quickly contained the fraud.

15. How would you approach educating customers about various investment options offered by PNC?

Highlight your ability to explain complex products simply, aided by tools like charts or metaphors. Emphasize ongoing communication to ensure comprehension and comfort asking questions. Recommending options aligned to needs builds trust and enables informed decisions.

16. Discuss a time when you provided a solution to a complex financial problem for a client.

Share an example like consolidating debt or restructuring investments that simplified a customer’s finances. Discuss how you analyzed their situation, tailored the solution, and explained it in understandable terms. This showcases your problem-solving skills and client relationships.

17. What measures would you take to uphold data privacy standards and confidentiality of customer information at PNC?

Ensuring data protection is crucial in banking. Discuss measures like secure storage, access controls, third-party oversight, and employee training. Convey your understanding of privacy policies and commitment to their implementation within your team.

18. Share your strategy to maintain excellent relationships with high-value customers to ensure their loyalty to PNC.

I would focus on highly personalized service, understanding their unique needs and preferences. Regular communication about beneficial products keeps customers engaged. Swift issue resolution strengthens trust. Expressing genuine appreciation through exclusive perks can help retain top clients.

19. How would you handle a situation where a customer is unwilling to adopt digital banking solutions offered by PNC?

Highlight that you’ll listen to their concerns without pressuring, while explaining the security measures and convenience of digital banking. However, emphasize respecting their preference and reminding them you can assist if they reconsider digital solutions. Patience is key.

20. Can you discuss an instance where your recommendations significantly improved a client’s financial health?

Share an example like debt consolidation or portfolio diversification that reduced debt burden and improved returns for a customer. Concrete stories demonstrate your positive impact through tailored financial advice, positioning you as a strategic advisor.

21. Describe how you’ve used data analysis in previous roles to inform decision-making, and how you’d apply this at PNC.

Discuss analyzing customer data to identify usage patterns and how this informed staffing or marketing. Explain how you’ll leverage analytics at PNC for client profiling, risk assessment, and sales performance. This strategic mindset is valued in personal banking.

22. What steps would you take to ensure compliance with all bank policies and procedures at PNC?

Prove your commitment to compliance by discussing thorough policy review, ongoing training, seeking guidance when unsure, and self-auditing. Promoting adherence within your team and leading by example are also important. These practices mitigate regulatory risks.

23. How would you address a scenario where a long-standing client wants to close their account with PNC due to dissatisfaction?

Share how you’d respond with empathy, reviewing their history to understand issues and proposing solutions like account types with lower fees. However, emphasize respecting their choice while encouraging they remain open to repairing the relationship.

24. Given the competitive nature of the banking industry, how do you plan on ensuring that PNC stands out to potential clients?

Position yourself as a strategic marketer by discussing differentiated approaches like personalized service, technology-enabled experiences

PNC Bank Practice Interviews

Choose one of our practice interviews to help you better prepare for your upcoming interview

Be sure to check out our other company interview question sets

These are the jobs that this company usually hires for. Use these practice sets that are specific to those jobs to help you get the job.

If you want to ace your upcoming interview, practice with our topical-based interview question sets.

Find additional company focused interview questions by practicing from one of our industry sets

Top 20 Personal Banker Interview Questions and Answers for 2024

What interview questions does PNC ask?

How many rounds of interviews are there at PNC?

Is it hard to get hired at PNC?

How do I prepare for an interview at PNC Financial Services Group?

Prepare yourself for your interview at PNC Financial Services Group by browsing Interview questions and processes from real candidates.

What questions do you ask at PNC Financial Services Group?

Mostly behavioral questions about problem solving, can you take a problem and analyze it to come to a solution. Tell me about a time where you led a project or took initiative. I applied through college or university. I interviewed at PNC Financial Services Group five 30 minute interviews each day. Everyone is very friendly.

How many interview questions does PNC Financial Services Group have?

Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. PNC Financial Services Group interview details: 2,544 interview questions and 2,264 interview reviews posted anonymously by PNC Financial Services Group interview candidates.

How long was the interview process at PNC Financial Services Group?

My promoti… 1 interview with Recruiter, 3 separate behavioral type interviews with management, and negotiation acceptance. Process took about 6 weeks total. Tell me about yourself. The interview questions were focused on expectations and requirements of the position. What was your interview with PNC Financial Services Group like?

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PNC Bank Interview Questions and Answers

PNC Bank interview questions are not difficult, but it does require some preparation and practice to get the most out of your experience.

The PNC Bank interview questions are designed for candidates who have completed their education or training in any field related to banking and finance.

What do Interviewers look for in a PNC Bank Interview?

Here are important things interviewers look for at PNC Bank:

• Good Communication skills
• Knowledge about banking and finance
• Ability to think critically
• Ability to work under pressure
• Ability to follow instructions
• Ability to take initiative.

10 Most Common PNC Bank Interview Questions (and Answers)

Here are commonly asked PNC Bank interview questions:

• Tell me about yourself

I am a seasoned professional with more than 15 years of experience in the financial services business.

My background includes working as a branch manager, assistant vice president, senior vice president, and regional managing director.

I also hold several leadership positions within my company, including serving as its chief operating officer.

In addition, I have held various leadership roles at the state level, such as chairperson of the Pennsylvania Financial Services Commission (PFSC).

2. Why did you choose this career?

I chose this career because I enjoy helping people solve problems. I like being able to help others achieve their goals and dreams.

And I love the challenge of solving complex problems that require creative thinking.

3. How would you describe your management style?

I’m very hands-on when it comes to running our business. I believe that if we can make decisions quickly, then we can move forward more efficiently.

This means that I will be involved in every decision made by our team members. However, I expect everyone on my team to report directly to me and to support my decisions.

4. Describe a time when you faced a problem and overcame it successfully.

When I was first hired as a branch manager, I had to learn how to manage a large number of employees.

At first, I found this challenging. But after learning from other managers, I developed a system that worked well for us.

We were able to grow our branch into a successful operation.

More Common PNC Bank Interview Questions (and Answers)

5. If you could go back and change something about your previous job, what would it be?

I wish I had been given more responsibility earlier in my career. It has helped me become a better leader and manager.

6. What are your strengths and weaknesses?

My strength is communication. I’ve always enjoyed speaking with clients and colleagues. I find it easy to explain complicated concepts in simple terms.

As a result, I’m good at explaining things to others. My weakness is that I sometimes don’t listen carefully enough.

7. What kind of person do you want to hire?

I want someone who takes initiative and makes smart decisions. I’m someone who can successfully communicate and collaborate with others.

8. What is your greatest achievement?

The success of my family is my biggest achievement. I feel very fortunate to have raised two wonderful children.

They both graduated from college and are now married and starting families of their own.

9. What is your greatest fear?

My greatest fear is losing my wife. She is both my dearest friend and my business partner.

10. What is one thing you would not want anyone to know about you?

That I’m afraid of heights!

More Samples of PNC Bank Interview Questions

Here are additional samples of PNC Bank interview questions that you can apply in your preparation:

Behavioral Interview Questions for PNC Bank Interview

• Tell me about yourself.
• What do you see yourself doing in 5 years?
• What are your hobbies?
• What do you want to be in ten years?
• What is your biggest accomplishment?

Case PNC Bank Interview Questions

• What are some of the most important skills you need to develop?
• What are the major challenges facing your organization today?
• What does your organization stand for?
• What are your organization’s three primary functions?
• Why should an applicant choose your organization over another?

Competency-Based PNC Bank Interview Questions

• Who are the key players in your organization?
• What is your vision for the future?
• What is your company’s mission statement?
• Why did you join our organization?
• What are your long term goals?

Problem-solving PNC Bank Interview Questions

• How would you define a problem?
• How would you approach a problem-solving situation?
• What tools or resources would you use to solve a problem?
• What would happen if you didn’t solve the problem?
• What would be the impact on the business if the problem wasn’t solved?

Situational PNC Bank Interview Questions

• Describe a situation where you made a mistake.
• What did you learn from the experience?
• How did you handle the situation?
• What is the difference between making mistakes and being human?
• What advice would you provide to someone just starting out in their career?

Communication Skills PNC Bank Interview Questions

• Explain how you communicate with customers.
• Describe how you communicate with employees.
• What is the most effective way of communicating with people?
• Are there any situations when you prefer to talk rather than write?
• How do you deal with difficult people?

Interpersonal Skills PNC Bank Interview Questions

• Give me an example of a time when you had to make a decision that affected other people.
• Describe how you handled a conflict with someone else.
• How do you respond when you are criticized?
• What kinds of problems could arise during a work assignment?
• What type of person do you want to work for?

Company Culture PNC Bank Interview Questions

• Define culture.
• How do you think culture affects performance?
• How can we create a positive culture at work?
• What makes a good team leader?
• What types of behaviors contribute to a positive company

Finance PNC Bank Interview Questions

• Tell me about a time when you were faced with a financial challenge.
• What was your role in solving this problem?
• How have you learned to manage money?
• What type of budgeting process do you use?
• Have you ever been given a raise? If so, what factors influenced it?

PNC Bank Interview Success Tips

The following tips will help you prepare well for your job interview at PNC Bank:

• Prepare a list of questions before going into the interview. It will help you stay focused and not get lost in the details.
• Know your personal strengths and weaknesses. You should know yourself very well before going into an interview. This will enable you to know the areas to improve on.
• Practice answering interview questions. The more you practice, the more you are prepared, and the more your chances of success are.
• Practice interviewing skills. You may want to ask friends or family members to act as interviewers. They can provide feedback on your communication skills.
• Dress appropriately. Make sure you dress professionally but also comfortably. Wearing too much jewelry or cosmetics is not a good idea.

If you are preparing for a job interview at PNC Bank, it is important to practice with sample questions to improve your chances of doing very well at the interview.

This post has provided lots of sample PNC Bank interview questions to help you to effectively prepare for a job interview with the Company.

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Top 25 PNC Financial Services Group Personal Banker Interview Questions & Answers

Get ready for your Personal Banker interview at PNC Financial Services Group with a list of common questions you may encounter and how to prepare for them effectively.

A career as a Personal Banker at PNC Financial Services Group is more than just managing transactions; it’s about building relationships with clients, understanding their financial needs, and providing tailored solutions that lead to their financial success. To land this role, you’ll need to demonstrate not only your banking knowledge but also your customer service skills, sales abilities, and problem-solving prowess.

In preparation for the interview process, we’ve put together a list of potential questions specific to a Personal Banker position at PNC Financial Services Group. We’ll provide insights into what recruiters might be looking for in your responses, so you can make a great impression and increase your chances of securing the job.

Common PNC Financial Services Group Personal Banker Interview Questions

1. what strategies would you employ to cross-sell pnc’s products and services to existing customers.

Cross-selling is a critical skill for any personal banker, and PNC Financial Services Group is no exception. It’s not just about selling more—it’s about deepening relationships with customers and ensuring they’re getting the most value from their banking experience. This question helps the interviewer gauge your understanding of PNC’s products and services, your ability to identify customers’ needs, and your skills in communicating and persuading. It’s also a way to explore your initiative and problem-solving abilities, as well as your commitment to customer satisfaction.

Example: “To cross-sell PNC’s products and services, I would first ensure that I have a deep understanding of our offerings. This includes knowing the benefits, features, and potential drawbacks of each product or service.

Next, I would focus on building strong relationships with existing customers. By understanding their needs and financial goals, I can recommend relevant products or services that could help them achieve these objectives.

It’s also crucial to communicate effectively about new products or changes in existing ones. Regular updates via email newsletters or personalized messages can keep customers informed.

Lastly, creating a sense of urgency through limited-time offers or exclusive deals can encourage customers to consider additional services. However, it’s important to ensure any promotion aligns with the customer’s needs to maintain trust and satisfaction.”

2. How do you plan on maintaining a deep knowledge of all the financial products PNC offers?

Diving deep into the financial sphere, it’s vital for a personal banker to stay on top of all the products that a company offers. This is because your role is to advise clients on the best products to meet their financial needs. If you’re not familiar with all the products, you can’t effectively advise your clients, potentially missing an opportunity to provide the best service. In the case of PNC, this is particularly important given their wide range of financial services and products.

Example: “To maintain a deep knowledge of all the financial products PNC offers, I plan on regularly checking updates and changes in product information through internal resources. Participating in training sessions and workshops will also help me stay updated.

Moreover, engaging with colleagues from different departments can provide insights into their specific product areas. This cross-functional interaction will enhance my understanding of our offerings.

Lastly, directly interacting with customers gives practical exposure to how these products work for them. Their feedback is invaluable for gaining real-world perspective.”

3. Can you describe how your previous experience aligns with our commitment to providing exceptional client service at PNC?

This question is designed to evaluate if you’re not just equipped with the right skills, but also the right mindset to meet the high standards of customer service that PNC expects. It’s not just about having banking knowledge but about understanding and empathizing with clients, solving their problems, and building meaningful relationships. PNC seeks candidates whose past experiences have prepared them to deliver this level of service.

Example: “In my previous role, I prioritized client service by actively listening to their needs and providing tailored financial solutions. This aligns with PNC’s commitment to exceptional client service.

I also have experience in cross-selling banking products based on customer requirements which can contribute to PNC’s growth strategy.

Moreover, I am skilled at resolving customer issues promptly, ensuring satisfaction and maintaining the company’s reputation, mirroring PNC’s dedication to superior client service.

My ability to build strong relationships with clients will help me engage them effectively, enhancing their overall banking experience with PNC.”

4. Based on what you know about PNC’s culture, how do you see yourself fitting in as a Personal Banker here?

The question brings to light two key aspects. Firstly, it tests your knowledge about PNC’s culture, values, and work environment. Secondly, it assesses whether your personality, work style, and professional values align with the company’s culture. This is important because a good cultural fit could lead to increased job satisfaction, better performance, and longer tenure.

Example: “PNC’s culture of putting customers first aligns with my personal belief in prioritizing customer satisfaction. I appreciate the emphasis on teamwork and collaboration, as I thrive in environments where collective efforts drive success.

As a Personal Banker, I can contribute by leveraging my skills to deliver exceptional service while fostering long-term relationships with clients. My ability to understand unique financial needs will help me provide personalized solutions for our customers.

I am also drawn to PNC’s commitment to community involvement. As someone who values giving back, I see this as an opportunity to engage with local initiatives, further strengthening ties between PNC and its community.”

5. How have you handled situations where clients were dissatisfied with their banking experiences in your past roles?

Dissatisfied customers are a reality in any service industry, and banking is no exception. The key to handling such situations effectively lies in your ability to empathize, actively listen, and find solutions. By asking this question, the hiring team wants to gauge your problem-solving skills, your ability to maintain composure under pressure, and your commitment to providing exceptional customer service. They are interested in learning how you turn a negative situation into a positive one, while upholding the reputation and standards of the company.

Example: “In my experience, handling dissatisfied clients involves active listening and empathy. I always ensure to understand their concerns fully before offering a solution.

For instance, there was a client who was upset due to unexpected fees on his account. Instead of immediately defending the bank’s policies, I listened to his grievances, acknowledged his frustration, and then explained why the charges were applied.

I also offered alternatives such as different banking packages that might better suit his needs. This approach not only resolved the issue but also strengthened our relationship, as he felt valued and understood by the bank.

So, my strategy is always to listen, empathize, explain, and offer solutions where possible.”

6. In your opinion, what is the most important quality for a personal banker at PNC to possess?

A personal banker’s role is all about trust. The interview question pinpoints your understanding of the personal attributes that foster trust between the banker and client. Whether it’s integrity, excellent communication skills, or financial acumen, your answer will reveal your perception of what’s vital in this role and how well you align with PNC’s values and expectations.

Example: “In my view, the most critical quality for a personal banker at PNC is trustworthiness. This role involves handling sensitive financial information and advising clients on important decisions. Therefore, it’s crucial that customers feel they can rely on their banker’s integrity and discretion.

Moreover, being trustworthy also means providing accurate and honest advice. Clients need to know that their banker has their best interests at heart and isn’t merely trying to sell them products or services they don’t need. In essence, building and maintaining this level of trust forms the foundation of effective client relationships in banking.”

7. Explain a situation where you had to convince a customer to switch to a different product or service that better suited their needs.

The question aims to assess your skills in persuasion, customer service, and sales. As a personal banker, your job isn’t just to sell products but to guide customers towards financial solutions that truly fit their needs. Sometimes, this involves persuading a customer to switch products or services. This question helps the hiring team gauge your ability to do so effectively and ethically, which is critical in maintaining PNC Financial Services Group’s reputation for superior customer service.

Example: “In my experience, I had a customer who was unsatisfied with the returns on his savings account. He wanted to invest but was wary of market risks.

I introduced him to our Certificate of Deposit (CD) options which offered higher interest rates than regular savings accounts and were less risky compared to stocks or mutual funds.

After explaining how CDs work and their benefits, he decided to switch. This not only met his needs better but also strengthened his relationship with our bank.”

8. What methods would you use to attract new clients to PNC Financial Services Group?

The ability to attract new clients is key to the role of Personal Banker. This question is designed to assess your creativity, initiative, and understanding of the banking industry. It’s also a test of your knowledge of the specific services and benefits that PNC Financial Services Group can offer to potential clients. By asking this, the hiring manager wants to see how well you would represent and promote the company in a competitive market.

Example: “To attract new clients to PNC Financial Services Group, I would employ a multi-pronged approach.

One method could be leveraging digital marketing strategies such as SEO and social media campaigns to increase visibility and reach potential customers online.

Another strategy could involve hosting financial literacy workshops or webinars, positioning PNC as a thought leader in the industry and building trust with prospective clients.

Lastly, developing personalized banking solutions tailored to individual needs can also help differentiate PNC from competitors, attracting clients looking for more bespoke services.”

9. Describe an instance when you helped a client make a significant financial decision.

In the banking sector, one of the most important aspects of a personal banker’s role is guiding clients through important financial decisions. By asking this question, the hiring team is seeking to understand your experience and ability in this critical area. They want to see if you’re able to provide sound financial advice, demonstrate empathy, and build trust with clients, all of which are key to success in a role with PNC Financial Services Group.

Example: “In my banking experience, I once advised a client who was considering liquidating her retirement savings to fund her child’s college education.

I explained the potential long-term impact on her financial security and suggested alternatives like student loans, scholarships, or part-time work for the child.

After our discussion, she decided against using her retirement funds. This decision preserved her future financial stability while still supporting her child’s education.”

10. How familiar are you with digital banking platforms and how would you promote them to PNC clients?

The rise of digital banking has transformed the way financial institutions operate, and PNC Financial Services Group is no exception. They need to know that their personal bankers are not only familiar with the latest digital banking platforms, but also comfortable promoting them to clients. This question is designed to assess both your technological proficiency and your salesmanship skills, as the promotion of digital platforms can help the bank by reducing operational costs and improving customer satisfaction.

Example: “I am well-versed in digital banking platforms, having used them extensively both personally and professionally. I understand their benefits such as convenience, speed, and security.

To promote these to PNC clients, I would highlight these advantages while also addressing any concerns they may have. For instance, for those worried about security, I’d explain the measures taken to protect user data.

For less tech-savvy clients, I would offer assistance in navigating the platform until they are comfortable using it independently. By tailoring my approach to each client’s needs, I believe I can effectively encourage the use of digital banking at PNC.”

11. Which regulations governing banking operations do you think will greatly impact your role as a Personal Banker at PNC?

Regulations are a fact of life in banking, and understanding them is essential to the role of a personal banker. By asking this question, hiring managers aim to gauge your awareness of the regulatory landscape and its impacts on the day-to-day operations. They want to ensure you’re capable of maintaining compliance while still delivering excellent customer service. It also helps them assess if you can navigate the complexities of the banking world, where PNC Financial Services Group operates, while remaining vigilant about potential changes in regulations.

Example: “The Dodd-Frank Act is a significant regulation that would impact my role as a Personal Banker at PNC. It has brought about increased transparency and accountability in the financial system, which directly affects customer interactions and how we conduct business.

Another key regulation is the Bank Secrecy Act (BSA), requiring banks to assist government agencies in detecting and preventing money laundering. This impacts our day-to-day operations, especially when dealing with large transactions.

Moreover, understanding Consumer Financial Protection Bureau (CFPB) regulations will be critical for ensuring we are providing services that meet regulatory standards while also addressing customer needs effectively.

These regulations shape banking policies and procedures, influencing my responsibilities around compliance, risk management, and customer service.”

12. Can you share specific examples of how you’ve managed risk while handling customer transactions in the past?

Risk management is a crucial aspect of banking, and personal bankers are expected to have a keen eye for it. This question seeks to assess your ability to identify potential fraudulent activities or errors that could lead to financial loss. It also explores your attention to detail, your decision-making skills, and your commitment to maintaining the integrity and reputation of the financial institution.

Example: “In my experience, managing risk in customer transactions often involves strict adherence to compliance procedures. For instance, while processing a large withdrawal request, I noticed inconsistencies in the client’s identification documents. Instead of proceeding with the transaction, I escalated it to our fraud department.

Another example was when a regular customer wanted to invest a significant amount in a high-risk product. Understanding their conservative risk profile, I suggested diversifying their portfolio instead. This way, they could still explore growth opportunities without exposing their investment to excessive risk.

These instances highlight my commitment to protecting both the customers and the bank from potential financial risks.”

13. Keeping PNC’s core values in mind, how would you handle a conflict of interest scenario in this role?

Conflict of interest scenarios serve as a test of your integrity, a core value of PNC Financial Services Group. They want to ensure that you’ll prioritize the company’s best interests and abide by their ethical guidelines. These scenarios also assess your judgment and decision-making skills, as managing conflicts of interest often requires careful navigation and diplomacy.

Example: “In a conflict of interest situation, I would first identify the issue and assess its potential impact. Transparency is key in such scenarios, so I’d communicate the matter to my supervisor or relevant department promptly.

I believe that PNC values integrity and ethical conduct, therefore it’s crucial to ensure these conflicts do not compromise our commitment to customers. If needed, I’d recuse myself from any decisions where personal interests could interfere with objective judgement.

Moreover, I’d actively seek guidance on how to handle similar situations in future, aligning my actions with PNC’s policies and core values. It’s important to learn from these experiences to prevent recurrence.”

14. Please explain a time when you successfully identified a fraudulent activity and how did you manage it?

Fraud is a major concern for any financial institution, including PNC Financial Services Group. By asking this question, hiring managers want to assess your ability to recognize fraudulent activities, your investigative skills, and how you handle such sensitive situations. They’re interested in your attention to detail, your knowledge of fraud detection techniques, and your ability to protect the bank’s assets and its clients.

Example: “In my banking experience, I once noticed a series of large transactions from an elderly customer’s account. Something seemed off as the client typically made small, infrequent withdrawals.

I immediately informed my supervisor and contacted the client discreetly to verify these activities. It turned out that she was unaware of such transactions.

We quickly froze her account and initiated an investigation with our fraud department. The incident resulted in catching a scammer who targeted senior citizens. By staying alert and proactive, we were able to protect our client’s assets.”

15. How would you approach educating customers about various investment options offered by PNC?

Assessing a candidate’s ability to educate customers about various investment options is vital. It’s about more than just knowing the ins and outs of the products and services. It means understanding how to communicate complex information to people who may not have a background in finance. The question aims to gauge your communication skills, your patience, and your ability to translate financial jargon into everyday language that customers can easily understand. Furthermore, the interviewer wants to see your ability to foster strong relationships with customers, which is key to successful cross-selling and up-selling in a banking environment.

Example: “To educate customers about PNC’s investment options, I would first ensure that I have a comprehensive understanding of our offerings. Then, I’d identify the customer’s financial goals and risk tolerance to tailor my advice accordingly.

I believe in using simple language to explain complex concepts. For instance, instead of saying “diversification”, I might talk about not putting all eggs in one basket.

Interactive tools can also be useful for visual learners. If available, I’d use these to demonstrate potential outcomes of different investments.

Lastly, it’s crucial to maintain open communication and provide ongoing support. This way, customers feel comfortable asking questions and making informed decisions.”

16. Discuss a time when you provided a solution to a complex financial problem for a client.

Diving into the financial world can often feel like navigating a labyrinth for clients. As a personal banker, you act as a guide, helping them overcome complex issues and make sound financial decisions. When you’re asked about providing a solution to a complex financial problem, interviewers are looking to see if you have that problem-solving ability. They want to understand how you approach these kinds of challenges, how you interact with clients, and how innovative or resourceful you can be in financial problem-solving. They’re interested in your ability to not just solve the problem, but also explain the solution in a way that makes sense to the client. This is central to the role of a personal banker.

Example: “In my experience as a Personal Banker, I had a client who was struggling with high-interest debt across multiple credit cards. They were unable to meet their monthly payments and it was causing them significant stress.

I proposed a debt consolidation plan which involved taking out a personal loan at a much lower interest rate than the combined rates of all their credit cards. This allowed them to pay off their debts more quickly and efficiently.

The solution not only simplified their financial situation but also significantly reduced their monthly payments. The client was relieved and grateful for this strategy, which ultimately helped them regain control over their finances.”

17. What measures would you take to uphold data privacy standards and confidentiality of customer information at PNC?

When it comes to sensitive information, the stakes are incredibly high. Especially in the banking industry, where mishandling customer data can lead to serious legal consequences and damage the trust between the bank and its customers. Thus, interviewers want to ensure that you understand the significance of data privacy standards and have the ability to diligently uphold them. This question is designed to assess your awareness of data protection measures, your commitment to confidentiality, and your ability to adhere to the company’s policies and procedures.

Example: “To uphold data privacy standards and confidentiality at PNC, I would ensure strict adherence to the company’s policies and procedures related to information security. This includes using secure methods for communication and storage of customer data.

I’d also advocate for regular training sessions on data protection laws and best practices to keep all staff updated. It is crucial that we understand the implications of mishandling sensitive information.

For any technology or third-party services used, I would verify their compliance with our privacy standards before integration. Regular audits can help identify potential breaches and rectify them promptly.

Lastly, fostering a culture of accountability and respect for privacy within the team is key. Everyone should be aware of their role in maintaining customer trust through proper data handling.”

18. Share your strategy to maintain excellent relationships with high-value customers to ensure their loyalty to PNC.

Hiring managers want to understand your approach to building and maintaining relationships with high-value customers. The quality of these relationships directly impacts the bank’s reputation, customer loyalty, and overall business growth. PNC values long-term relationships with its customers, so your ability to demonstrate that you can nurture these relationships effectively is key to showcasing your suitability for the role.

Example: “To maintain excellent relationships with high-value customers, I would focus on personalized service. Understanding their needs and preferences is crucial to provide them with suitable solutions.

Regular communication is also key. By keeping them informed about new products or services that could benefit them, we show our commitment to their financial success.

Moreover, resolving issues promptly can strengthen the relationship. It’s not just about fixing problems but turning a negative situation into a positive experience.

Lastly, showing appreciation for their loyalty is vital. This could be through exclusive offers or simply thanking them for their continued support. The goal is to make them feel valued and important to PNC.”

19. How would you handle a situation where a customer is unwilling to adopt digital banking solutions offered by PNC?

The question is aimed to assess your ability to guide and educate customers about the benefits of digital banking solutions without pushing too hard. It also helps determine your patience and skills in dealing with customers who might be resistant to change. As a personal banker, it’s important to strike that balance between promoting the bank’s services and respecting the customer’s preferences.

Example: “Understanding the customer’s concerns is crucial. I would ask them about their apprehensions and try to address each one individually. For example, if they’re worried about security, I’d explain PNC’s robust safety measures.

It’s also important to highlight the benefits of digital banking – convenience, 24/7 access, quicker transactions, etc. Demonstrating how it can make their life easier might encourage adoption.

However, not all customers may be open to change. In such cases, I’ll respect their choice while ensuring they know that we are always available to assist should they decide to explore digital solutions in the future.”

20. Can you discuss an instance where your recommendations significantly improved a client’s financial health?

Financial institutions, such as PNC Financial Services Group, are deeply invested in ensuring their clients’ financial health. When they ask this question, they’re looking for evidence of your ability to provide effective and beneficial financial advice. It’s not just about selling a product or service, but about building trust, demonstrating expertise and adding value to the client’s financial journey.

Example: “In one instance, a client was struggling with high credit card debt and poor investment returns. After analyzing their financial situation, I suggested they consolidate their credit card debt into a lower-interest personal loan. This reduced their monthly payments significantly.

I also recommended diversifying their investment portfolio to include more stable assets. Over time, this strategy improved their return on investments. The client’s financial health improved considerably due to these changes. They were able to manage their debt effectively and saw an increase in their investment income.”

21. Describe how you’ve used data analysis in previous roles to inform decision-making, and how you’d apply this at PNC.

Unearthing patterns from heaps of data and transforming them into actionable insights is an essential component of a Personal Banker’s role. The ability to analyze data effectively can lead to better decision-making, more targeted strategies, and ultimately, enhanced customer satisfaction. By asking this question, hiring managers are keen on understanding your analytical prowess and how you’ve leveraged it in the past to drive positive outcomes. They’re also interested in how you plan to apply this skill in their context to help PNC maintain its competitive edge.

Example: “In my past experience, I’ve used data analysis to identify trends and patterns in customer behavior. For instance, by analyzing transactional data, I was able to pinpoint peak service times and recommend staffing adjustments accordingly.

At PNC, I’d apply this skillset to enhance client relationships and drive sales. By analyzing clients’ financial habits and needs, I can provide personalized banking solutions. This approach not only improves customer satisfaction but also contributes to the bank’s profitability.

Moreover, using data analysis for risk assessment would be crucial. It could help detect any unusual activity, thus ensuring compliance with regulations and safeguarding both the bank and its customers from potential fraud.”

22. What steps would you take to ensure compliance with all bank policies and procedures at PNC?

This question is about your understanding and commitment to adhering to the policies, procedures, and regulations that govern the banking industry. As a Personal Banker, you’ll be tasked with handling sensitive customer information and transactions. Potential employers, in this case, PNC, want to ensure you have a strong ethical compass and a high degree of integrity. They also need to confirm that you understand the importance of compliance in maintaining the bank’s reputation and trust with its customers.

Example: “To ensure compliance with PNC’s bank policies and procedures, I would start by thoroughly familiarizing myself with all relevant guidelines. Regularly attending training sessions and staying updated on policy changes is crucial.

I believe in maintaining open communication with my team and superiors to clarify any doubts regarding the procedures. If faced with a situation that isn’t clearly outlined in our guidelines, I would seek advice from the management or compliance department.

Regular self-audits can also be beneficial for identifying potential areas of non-compliance. By doing so, we can address these issues proactively rather than reactively.

Finally, fostering a culture of compliance within the team is essential. This involves leading by example and encouraging others to prioritize adherence to policies and regulations as well.”

23. How would you address a scenario where a long-standing client wants to close their account with PNC due to dissatisfaction?

This question is designed to gauge how well you can handle high-pressure situations, maintain customer loyalty, and offer solutions that benefit both the client and the bank. It’s all about balancing empathy and understanding with the ability to provide concrete solutions that can potentially turn a negative experience into a positive one.

Example: “In such a scenario, I would first apologize for any inconvenience caused and express our desire to rectify the situation. It’s important to listen attentively to their concerns, demonstrating empathy and understanding.

Next, I’d conduct an in-depth review of their account history to identify potential issues or areas where we fell short. This analysis will help me understand their dissatisfaction better.

I would then propose solutions based on their feedback and our findings. For instance, if fees were an issue, I may suggest different account types with lower costs.

If they’re still inclined to leave, I’d ask them to consider staying while we work on improving their experience. However, it’s crucial to respect their decision if they choose to close the account, ensuring a positive last impression which could lead to future re-engagement.”

24. Given the competitive nature of the banking industry, how do you plan on ensuring that PNC stands out to potential clients?

To thrive in the banking industry, you need to demonstrate that you can think strategically about positioning PNC Financial Services Group in the market. This question assesses your understanding of the industry, the company’s unique selling points, and your ability to communicate these points effectively to potential clients. It demonstrates your potential to contribute to the company’s success by attracting and retaining clients.

Example: “To ensure PNC stands out, I would focus on personalized customer service. Understanding the unique needs of each client and tailoring solutions to meet those needs can set us apart.

Moreover, leveraging technology for seamless banking experience is crucial. This includes mobile banking, online services, and AI-based assistance.

Lastly, educating clients about our diverse range of products and services can help them make informed decisions, fostering trust and loyalty.”

25. Discuss any experience you have with portfolio management and how it will help you succeed as a Personal Banker at PNC.

Portfolio management is key to a career in banking. It requires a deep understanding of financial products and investment strategies, along with the ability to assess risk and client needs. Personal Bankers, especially in a competitive and customer-oriented environment such as PNC, need to demonstrate a high level of proficiency in portfolio management. This ability is essential for providing sound financial advice to clients, helping them grow their wealth, and ultimately driving the success of the bank.

Example: “I have extensive experience in portfolio management, specifically focusing on diversification and risk assessment. I’ve managed portfolios with a wide range of assets including equities, bonds, and mutual funds.

This skill set will be beneficial at PNC as it enables me to provide insightful financial advice to clients. Understanding their financial goals and risk tolerance is key in creating an investment strategy that suits their needs.

Moreover, my ability to monitor and adjust portfolios based on market trends ensures optimal performance. This proactive approach not only helps in retaining existing clients but also attracts new ones, contributing to the growth of the bank.”

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Assessment for a part-time bank teller position ...

Question is from a skills assessment test for a part-time bank teller position at PNC Bank. I just don't understand how these types of questions will help a hiring manager objectively tell if someone is good with customers, can sell and balance a cash drawer.