knetbooks reviews

50 customer reviews of knetbooks.com

They deserve zero stars Knetbooks deserve zero stars. I payed for a book and never received it. They wouldn't do anything about it at all. Said that it was USPS's fault. They have the worst shipping; UPS then to USPS? Online scam. I highly recommend Chegg for rental books. I doubt that anyone stole my book after delivery; I live in a quiet suburb area. They probably have someone that tracks the packages in each city then steals them. What kind of people steal from college students? They won't last long. The low cost isn't worth it stay away. These cases are rare and they should have just paid for it!

AVOID THESE SCAM ARTISTS! I am very dissatisfied with this company and how Knetbooks shipped an order I canceled the same day of ordering. I submitted an online form to the company requesting to cancel my order the same day of ordering Jan 3,2017. The next day (Jan. 4,2017) around midday they email me back stating that the book was already shipped out but failed to provide a tracking number. I then got an email almost 7 hours later with the tracking number. I knew from the time they failed to provide the tracking number from the first email stating that they could not cancel, this company was a complete scam. I called UPS on (Jan. 5,2017) asking if they could reroute the package that I already cancelled. They informed me that the company would have to authorize that. I called the company directly after and the rep said that was something they could not do, once again another LIE. Then I go online to knetbooks.com to try to request a return for a book that I should not even have the hassle of sending back because I cancelled the order even before they shipped it clearly. I paid $17.96 in total for the book and they said they could only refund $4.66. What world do these people live in to think that this is ok! To have the nerve to take it upon themselves to still send a book I no longer wanted and expressed that to them in length of the same day, and have the nerve to still send the book out over a day later. The proof is in the pudding because for a book that I will never open, just simply want sent back which should of never been sent and receive that amount is OUTRAGEOUS! I will dispute the payment with my bank and contact the Better Business Bereau (BBB) to express my anger towards this company and them preying on college students like myself. Never had a problem with a book company either if it was to cancel a order, or receiving money that was wrongfully taken from my account such as this situation.

Ordered 3 weeks before class and book didn't ship until week 2 of class I ordered my textbooks as soon as possible from Knetbooks and eCampus (3 weeks prior to classes). One of my books was cancelled from Knetbooks and later eCampus a week after each order. When I hadn't received a shipping notice on the first day of classes I decided to buy them elsewhere and tried to cancel my order. I was told I couldn't cancel because the book would be shipped soon. I could request a refund but there MAY be a 10% fee. There was. So not only did I have to pay full price for the book elsewhere because these guys didn't properly communicate how long it takes them to ship, but I also had to pay to return the book that was too late to be used. Never renting from this website again.

Had to order another copy of the book else where I ordered a digital copy of a book, which apparently takes a barcode that has to be sent via snail mail instead of an email. This shipment took about three weeks before it arrived to my doorstep. In the meantime, I had to purchase an additional book so that I could continue with the class. When the Knetbooks purchase finally arrived, I attempted to return it. Dealing with their customer service was a nightmare because I was told that I could not return the book because I was returning the purchase after their 20-day return window. Which was incorrect because I had one more day left in "their" return window. One thing to note is that Knetbooks includes the transit time as apart of their return window, including the week that it sat in their offices. I know because there was tracking info that I and the customer service rep went through. After multiple examples were provided that I was within their return window and that the company had the duty to return my money, the customer service rep hung up on me. I reattempted to call back to their support line several times before I thought that I had found sanity. A final customer service rep helped me complete the return process. A new shipping label was provided and I sent back my barcode (which was never used to activate the digital copy of the book). I that was several months ago and I have not received a return for my purchase early in the semester, not can I find any administrative documentation of the return on my account on Knetbooks' site. Please stay away and save your money for ramen and tutors.

Lie about in-stock books…rent books from Amazon KNETBOOKS ARE A RIP-OFF! I purchased 2 books to have for the start of my semester about 2wks before classes start. Knetbooks CLAIMED that both books were in stock but after 4-5days only shipped 1 book. I called to see when my other book would be shipped and they told me in was out of stock and that they had to order it from AMAZON. What? I could've ordered from Amazon myself. So, I asked when will they ship the book and they told me "we don't know and don't have a time frame". I asked for a partial refund since they didn't even ship the book out yet (and don't even have it in their possession) and they told me no and said I can return for a refund once I get the book (which who knows when that will be). Not to mention they take 10% of your refund when you return a book (which is $10 for a $36 rental). STAY AWAY FROM KNETBOOKS! THEY ARE CROOKS! And I will be writing a bad review on EVERY site I found them on! Soon as I get the book they did send I'll be sending that right back to their crooked shady selves!

Think again before u rent! I have rented from them several times, and up until recent I had no problems; however I recently returned a rental, only to find out later than I erroneously sent them the wrong book back (lab book instead of actual book, easy mistake.) Knetbooks notified me by email of the mistake, and advised I would need to pay $10 to have the book returned to me. I contacted them to do so, and mentioned that they charged my card to purchase the book ($298). The agent said that i can still return the book and be credited or refunded. I attempted to do so, but the return shipping document would not appear in the website. When I called them back to advise, a different agent now is advising me that I cannot return because I purchased it. Not very happy with the service or outcome. Don't think I will rent from them again except to use my other credit.

NOT! Books Got one star because I had to pick one... I ordered my Spanish book to include access to Supersite. Upon receipt I opened the book and the envelope with the access code to Supersite. Code did not work. Discovered that the code I needed was for Supersite Plus. I spoke with Knetbooks and was advised to return for refund. In the meantime I had to purchase the book and the proper code at a cost of $218. A few weeks later I contacted Knetbooks only to find out that I could not receive ANY money back because the envelope and the book had been opened. There was no way I could have known that I had the wrong site code without opening the site code envelope. So in addition to having to shell out $218 for the right code and book, I am out $70.99 for the wrong stuff I received from knetbooks. Do yourselves a favor and just get your books from your school bookstore. Most if not all of them now rent textbooks.

Good price but every else is terrible. I ordered a rental book as it was the best price by far anywhere I could find. I paid the extra 5 dollars to get the better shipping, but after a week it hadn't arrived so I emailed the company to ask why my order hadn't been shipped yet. Knetbooks said it wasn't even in stock, despite their wedsite not saying it was out of stock and allowing me to pay for faster shipping when they didn't even have it in stock. Once it shipped I waited and it hadn't come in even though the advertised shipping said it would, so I inquired again and was told it was being delivered that day. 4 days after that I finally got my book and... it is a loose leaf book, not the paperback as advertised. I am now in the process of trying to return the book, and they won't be giving me as full refund as they are charging an 11 dollar restocking fee and are not giving back the money I spent to get the "faster" shipping on an out of stock product that still took over a week to arrive once shipped. I will not be ordering from them again.

Don't rent/buy from them, you'll regret it. I have by far THE WORST experience with them, my book order got cancelled because my shipping address and billing address are different. Naturally I understand that it can be a security worry for them, but AS SOON as I received notice that Knetbooks cancelled I called them to understand why. They explained and I confirmed that I do have different addresses and this was not a mistake. They then said they are completely sold out of the book. This is INSANELY unfair and actually wrong. Now I will have to spend much more on my book because it is way closer to when I actually need it. I am extremely disappointed and will not be doing business with them unless they prove that they can improve their systems because this is absurd

SCAM out to charge you for books you return! Waits months to tell you I have always rented my books for the last 4 years from another company With no issues. I decided to give Knetbooks a try because Knetbooks were just A little cheaper on 2 books that I needed. I had a summer class and Returned them in August. At the end of December, I receive an email Stating they "never got them" but showed that the return postage was Printed and now that it's so late, you can't even track the shipping Number (after 120 days). They decided to charge my cc $121! For a $15 Rental! SCAM! I will never use them again. I should have known not to Rent from a different place. 4 years of no problems with other rentals And the one time I try something new... this happens. NEVER AGAIN!

3-5 Business Days for Delivery is a Lie Knetbooks advertises on their site that you would receive your order in 3-5 days, but Knetbooks don't mention that it takes 3-5 business days for them to locate the book and then ANOTHER 3-5 business days for you to receive it. It's been over a week now and i still have not received my shipping confirmation email, so they must still be trying to locate my book. Meanwhile i have homework due this week. This is truly unacceptable. I should've just ordered off amazon--i would've paid a little more, but at least i would've received it last week, so i could do my readings and do my homework in a timely manner.

Will Keep My Rental I recently purchased or rented a book from these scumbags. I printed each and every email confirmation, invoice and tracking status. Not only did I pay an extra $26 for overnight delivery "which took 4 days to arrive". But my computer book, which had several old and new and worst of all! DIFFERENT ISBN numbers taped over each other contained the the lab access code that was for a different course. Needless to say that I had to purchase a new code at double the cost of what these lying, thieving, fraudulent C)(K3uckers stole from me. So all you starving students out there that are looking to save a buck on textbooks? The # 1 website and scam to avoid is KNETBOOKS.com. And if any one could pass along the owners information I would be ever so greatful. Nothing like meeting the perp in person. Now that would be fun. Rabbeye Rabbeye41

DO NOT RENT FROM THIS COMPANY! TERRIBLE CUSTOMER SERVICE! I rented two books and returned them prior to the due date. I had my UPS tracking number and receipt to follow my shipment. It was received at the Knetbooks warehouse and located there. I received a text from Knetbooks charging me $200.00 for the books that I had returned and Knetbooks received. I spoke with multiple customer service representatives and I was informed that there were different books in my return other than what I rented. This was a complete lie. When I asked to speak to a manager, I was informed that no managers are there or are available. I also requested the contact information of the owner and it would not be released. So they got my money for my rentals, plus the books, plus an extra $200! Please take my advice and do not give them any business!

DO NOT USE THIS COMPANY I ordered my book on June 14 and received it June 29. I needed it by June 25 before I left for a month on the road. I did not receive it as promised. Their excuse was that USPS has been slow lately. If Knetbooks knew this, why not use another carrier? Now they tell me if I do not return it before I get home, I cannot get a refund. They actually told me to have a neighbor do it for me. WHAT? Inconvenience a neighbor for their error? For the trouble they have caused, they should honor the return after I get home. I have recently ordered from Chegg who will deliver my book, on the road, in 2 days. I will NEVER use KnetBooks again. STEER CLEAR!

Late Return Feedback I am a week late on returning my rental. I totally forgot and noticed this after my account was charged $200. I called the number listed on my bank statement and spoke with customer service about receiving a refund if I return the book asap. Knetbooks said they would only refund 50% and to me that is still too much money for me, being a college student without employment. I pleaded with the representative letting him know I did not see any reminders but that didn't change anything. It wasn't until I asked to speak with a supervisor to discuss if there was anyway to get a full refund that things changed. The representative put me on hold for 10 secs and was like we can do 75%. I felt like it was a scam but at least its better than 50%. I wonder if I actually spoke with a supervisor if I could have gotten a full refund. Lesson learned, return your rental on time and if you are late ask to speak to someone willing to help you to get better results. Hope this help someone!

Charged for Damage that existed when book was received. Do not do business with this company. Scam I rented a textbook from this company. It came with significant water damage. The previous renters invoice, papers, and a used star bucks gift card inside. The book was usable so I used it. I have now been charged for the damage to the book that was present when I received it. When contacting customer service I was disconnect through chat and told Knetbooks could do nothing for me. When I called customer service they said the same thing. I was apparently supposed to report damage to the book when received, however nothing in the invoice said this. Apparently, it is not the rental companies responsibility to review the books they are sending out or receiving. After reviewing multiple other reviews I am convinced this company is a scam. I will be contacting my credit company to dispute the charges. I will also be contacting the better business bureau to report this scam of a company. Do not do business with this company. I have been renting textbooks for many years from other sites with no issue. I have no problem paying for damage I am responsible for, but that is not the case.

Awful, terrible experience. Stay far away. This company works in ways that completely disgust me! Knetbooks do their best to take your money and their company makes so much money off from poor college students, I don't see how someone hasn't investigated them yet. Since I had to extend my order on 12/21/15, I have been on the phone with their company 25 times and have only talked to a real person three times. Yesterday was the 3rd time after trying to contact them for at least a week. Their customer service is despicable, I wouldn't even call it customer service. You're on hold forever and most of the time they don't respond to your emails. Do not ever buy a book from here because once you do they have your credit card on file and the second you are late with a book you don't even get charged a late fee or an extension fee, you get charged THE FULL PRICE of the book. They do not except returns they only offer store credit which is garbage if you ask me. So now I have this book that I don't need anymore but because I was late returning it they charged me full price and will not let me return it. There are so many other better book companies to go with, AVOID THIS COMPANY AT ALL COSTS! You may save a little money with them now but later you will pay for it when they charge your card hundreds of dollars. They also operate through ecampus.com, biggerbooks.com, sellbackbooks.com and obviously knetbooks.com. Avoid them all, you will regret renting from them it's not worth it. Your company is garbage! Tip for consumers: They do not accept returns, they do not answer the phone when you call, they do not respond to your emails. What they do do is take money from your credit card without a warning and usually tell you a day or two after they've taken it out. They won't ever give you a refund only store credit.

Terrible Despite not using the provided tracking slip, I sent my book back a week in advance. I was still charged a late. I called and was told that Knetbooks could not locate the book. Told me I had to find a tracking number. So after hunting that down, I was told that this information had to go to the guy who "handles this type of situation". After another couple days of nothing I called back and spoke with a girl named Kiana who informed me that the book was late and that I would not receive a full refund. I told her that this was impossible as I had sent the book out a week in advance and was told it would get there by the due date. She then stated, "alright. But it will be 3 to 7 business days." Your customer service is terrible and thank you for depriving me of $53 that I could have used for Christmas. I may not have used the label but I had the book back, in good shape, on time. But you are taking your time giving me back my money. Gee, thanks a lot. Us college students must make enough and can do without I suppose. Merry Christmas.

Never Again! I rented my nursing textbooks from this company. I was 1 day late with my rental extension, and went online to extend since at the time of my original rental agreement Knetbooks did not offer a period that covered my entire semester. At the time, the computer allowed my extension, even though it was 1 day late. Several days later I received a charge from the company of $215.00. I called the company and pleaded with them to accept my extension, and to please refund me the money they had withdrawn. As many can relate, any demanding college program can have you spread pretty thin so remembering the date of extension was not at the top of my priority list. They told me the best that they could do is give me 75% percent refund, if I sent the books back to them now. (granted, I have 6 more weeks of my semester). Another issue aside from them refusing to accept my extension due to a 1 day technicality is that if I decided to purchase the books before that date, the charges would've been $120.00 less than what they charged me (that is not including the money I already paid to rent the books) This company has no consideration for struggling students. I will never provide them with my business again, and I will be sure to let my fellow students know about my experience.

AWFUL I had the worst experience with knetbooks which I am very disappointed because I have rented with them for many years, and Knetbooks treat loyal customers like crap. I was in the hospital for emergency surgery with no access to call or return my items which were five days late. This company charged me the entire amount of the book without notice nor did the policy state this was a thing. The amount was about $300 after I was discharged from the hospital I called and explained to them what happen and they didn't care the lady stated that if I got to a phone that they would have offered me an extension but since I didn't that they couldn't do anything. That's ridiculous if I would have called it could be late, but I didn't so they charge me $300 without notice I call that stealing and fraud. I went into an emergency surgery and they did not care. I will not recommend this company to anyone ever again. WHAT A SCAM!

Ok unless you need customer service Horrible customer service. I thankfully ordered my textbook with plenty of time and I received the wrong book and the worst part was that it included the other customers personal info (address apt num etc) in the inside packing slip. Mistakes happen right? Okay fine, but as a working busy student I tried reaching out by email first. Close to a week went by and I hotbed absolutely no reply. Nothing. I decided to chat and the rep was indifferent at best. No apology was offered and the only thing Quann said was Knetbooks could either replace or refund AFTER the book was received. Totally unacceptable! I needed this book NOW and they were still being completely unreasonable! The rep just said sorry about inconvenience when ending the chat. This was a few days ago, I haven't received any confirming emails that the right book is being dispatched and finally another idiot rep finally emailed me back saying " I seen you been service, contact us with any other questions-Trish" again no apologies for original issue, delay or even an reiteration or update on what took place. Sounds like their employees are poorly trained in customer service. With so many competing companies it's a shame. I'll stick to googling the ISBN number and checking out a few sites before going with this horrible company who doesn't consider customer service as an important matter.

Totally Scam Page Totally scam page Totally SCAM page. I would give 0 star if I can. I ordered a book and asked to return right away when I realized I didn't need the book anymore. I asked the agent from the side right away even when the book was still on its way and didn't arrive to my place yet. The agent from this side told me I can return for refund with only small fee deducting since it's still within the refund frame. I got the shipping label from them and shipped back within 15 days as Knetbooks said. Then now when the book arrived to them, they claimed that the book is not within time frame for refund anymore. They said the book counting as the time it's arrived but not the time it's shipped. Which shop would ever count the day it's arrived but not the day it's shipped? I'm a customer I have no control over the timeframe of shipping. And most of all, they issued the shipping label themselves to me. They intentionally chose the slow one so they can refuse to refund me. TOTALLY SCAMMING AND SHOULD NOT BE ALLOWED TO SELL BOOKS TO CUSTOMERS ANYMORE

HORRIBLE! I ordered 2 books! And just arrived ONE! And another one not even ship yet! And I contact them with live chat and ask when their going to mail if not I want cancel it! Knetbooks said they will email me! And I just got the email said it's going to delay didn't tell me about how long I will get my another book! And I try to cancel the order they don't let me! And call them wait for above 30 min no one answer! Because I didn't get my text book I didn't get my 2 quizs full piont! If I'm not pass this class, I can't graduate this semester, I going to sue!

Absolutely rude and horrible company. Zero $#*!ing stars ZERO STARS. After not receiving my book even though it was in my town for 5 days, I went to the post office. To find out, my book was lost! Even though their website stated it was in my town. Mind you, I needed this book for school 2 weeks ago. I emailed customer service and was told it was a 4-8 business shipping time and that Knetbooks still had time to get it to me. Not sure how that is possible when it's lost?! I asked for a refund and they stated I have to wait the 4-8 business days. I already re ordered my book with a new, and better, company. Their customer service people do not give a $#*! about their customers. I'm beyond pissed that I asked for a refund and was told to wait out the shipping deadline. Absolutely not, they already LOST my book, how the hell is it going to show up when it can't even be tracked? Incredibly unprofessional and I hope their company understand that, as a college student, I will be informing my fellow classmates not to purchase from here as well as the following I have on all social media. You are a terrible company.

NEVER do business with Knetbooks. I ordered a book a NEED for every one of my classes on a Wed morning. The book was supposed to be shipped out within 48 hours. That would be a Friday. The following Monday evening I got an email saying that Knetbooks hadn't even received the book to ship out to me. When I called them, they were not able to give me any date as to when they would receive the book, and took zero accountability for the problem. They did absolutely nothing to compensate for their poor business. Bad business. No accountability. Do you really want to leave your success in these people's hands? I don't think so.

Sends USED books, but won't accept them back? I'm assuming I can leave a review here since I don't see a place for it. I rented a book (first time) and I received a used book for my summer semester use. The book arrived clearly USED (which is what I expected of course). It had markings in it (highlighting, underlining, frayed binding, typical things you'd find in a used graduate program book). I thought nothing of it since it was, and let me emphasize again, a USED book. When the semester was over, I sent the book back just as I received it, and I was blamed and charged for the damages. (the full price of a NEW book!). When reaching out to customer service, it took several days to get a response, and I was told by Monica that I should have brought those issues up when I received the book originally. Why would I? It's a USED book! Most have markings and appear to have been USED. I would expect those things as should they. I'm beyond angry and disappointed in the poor customer service, and I will never do business with this company again.

Unfortunate way to start my semester! This was a nightmare trying to purchase just one book. I changed my address in my account and purchased the item, then when I received a confirmation email it said it was shipping it to my old address (where I DONT have access too) so that was a great start. I contacted someone and Knetbooks basically told me I was SOL. So I had to go through the post office and eventually picked it up and sent it back. I tracked my package and saw that it had arrived to their facility. I didn't get any confirmation that it was there and checked my bank account after 3-5 days to see if I got a refund. It's been over a week and still no refund. I contacted someone via chat because their email help desk is a JOKE. They told me then when my refund was processed in my bank account, but it wasn't the full amount because they take 10%. MAYBE TELL PEOPLE THAT. Such a shame because I used this website for years and had no issue. Count me out when using this website again.

I originally purchased two books with Knetbooks I originally purchased two books with Knetbooks. My order was cancelled by Knetbooks admin and the price of my books increased dramatically - by about $160. I attempted to purchase the book at the original agreed-upon price. There was no remedy to my dilemma. I was told I would receive a call back from a supervisor within 48 hours of my first call and I never received a call back. I am quite dissatisfied with my textbook renting experience with this company and will be recommending to my fellow classmates (there are 250 of them) to not do business with this company.

First Time User I found the Knetbooks website super easy to use. I was looking for 5 different text books and found them all with no problem by typing in the ISBN number. I immediately got an e-mail with an order confirmation and within a day I got e-mails notifying me that my books had shipped and giving tracking information. The packages were easy to track and arrived within a week and the books were in good condition. I couldn't believe the difference in price between renting and purchasing used books. I will never buy books again. I look forward to the return process being just as easy as the ordering process.

STAY AWAY FROM THIS COMPANY It seems like my experience is shared by many others, this company charges an outrageous amount for late returns. This was my first time using this rental company, I should of stayed with my regular "go to" rental companies Ecampus, and Valore. I will, never, ever used them again. Please stay away from them. I admit that I returned the book 3 days later than the due date, but I was charged $250 for a book that costs between $80-$120 new. The customer service rep. Told me Knetbooks will only refund 50% of the charges. This company is receiving from me a total of $200 for a book that I don't even get to keep. STAY AWAY FROM THIS COMPANY. I read their service agreement which does not state what the late fee will be. Be aware that the fee they charge will be more than 50% of the actual book cost, plus whatever you already paid for the rental.

Write a review of Knetbooks

Knetbooks rating.

Description: Shop textbook rentals and get free shipping on every order. Use the money you saved renting textbooks to have a pizza party, fill up your gas tank or buy groceries.

Address: 2415 Palumbo Drive, Lexington, Kentucky, United States, 40509

Add contact information for Knetbooks

What are the contact emails for Knetbooks?

What are knetbooks socials.

Knetbooks reviews and rating on BBB

Is knetbooks registered on bbb.

Knetbooks is not registered on BBB. Therefore, this business has no BBB rating and accreditation.

Knetbooks Review

Based on online research and 77 Knetbooks reviews, Knetbooks' overall score is 3.9 out of 5 stars. Knetbooks' review score is based on Knetbooks' customer ratings, its brand popularity, its price competitiveness, as well as the breadth and quality of features it offers to customers. The Knetbooks review table below incorporates summarizes 77 Knetbooks ratings on 14 features . You can also compare Knetbooks against popular alternatives like eFollett , eCampus.com and AbeBooks UK . or you can view the top 50 brands in similar categories, such as entertainment services , books and textbook rentals .

Brand popularity

Ecommerce rating, payment options, shipping & returns policies, coupons & discounts, customer-specific discounts, financing options, company values, ethics & policies, customer service & brand, privacy policy & data security, loyalty, rewards & partnership programs, have you purchased from knetbooks share your own knetbooks review:, knetbooks review: knetbooks pros & cons.

Knetbooks ( knetbooks.com ) is a well-known textbook rental which competes against other textbook rentals like eFollett , eCampus.com , AbeBooks UK , VitalSource and BooksRun . Based on our in-depth Knetbooks review , when compared to its competitors, Knetbooks is one of the better-performing brands in its category, with an overall ranking of #8 out of 29 total brands. Read the full Knetbooks.com review below for more details.

Knoji has 77 Knetbooks reviews and ratings as of July 3, 2024. Knoji editors and the Knoji shopper community have reviewed Knetbooks and compared it against 29 top textbook rentals brands , reviewing Knetbooks based on product and store features. Knoji reviews and ranks Knetbooks.com and other textbook rentals based on how many features each offers and based on a 5-star rating scale. Based on these factors and 77 Knetbooks reviews, Knetbooks earns an overall score of 3.9 out of 5.0 points. Knetbooks offers 14 total features . Knetbooks' review score also factors in its popularity, which is in the mid-range compared to competing .

Knetbooks currently has 18 active discount codes . You can view all Knetbooks' coupon codes here

About Knetbooks

Knetbooks' review scorecard, contact knetbooks.

• Knetbooks contact page
• Knetbooks customer service page
• Knetbooks official coupons page
• Knetbooks on facebook
• Knetbooks on Twitter
• Knetbooks Pinterest feed

Suggested companies

Ecampus.com, biggerbooks, thriftbooks.

Knetbooks   Reviews

In the Book shop category

Visit this website

Company activity See all

Write a review

Reviews 3.7.

3,265 total

Most relevant

DO NOT USE KNETBOOKS

DO NOT USE KNETBOOKS. I followed all the instructions and returned my textbook before the deadline. UPS seems to have lost the textbook. I got in contact with UPS to submit a claim and they said that I cannot submit a claim - only Knetbooks can as the seller. Apparently this is a restriction that Knetbooks has placed on the return through UPS. I tried to get in touch with Knetbooks through the contact form on their website (there is no number you can call) and they never responded. Instead, they went ahead and charged me the full "list" price for the book, plus I paid the initial fee to rent the book, so I'm now out $400+ and I don't even have the textbook anymore to resell. I've submitted another request to get in contact with them today. TLDR: no response from customer support team, but they went ahead and charged me 300 for a book I already returned. I will never use Knetbooks again.

Date of experience : 22 December 2023

I received my book quickly

I received my book quickly. The packaging kept the book in great condition, without any tears or bends.

Date of experience : 27 February 2024

I received my book quickly.

I received my book quickly. Book wasn't damaged. Good quality for being used.

Date of experience : 06 February 2024

The ruined an 11 years olds Christmas.…

My order was cancelled and refunded due to discrepancies in billing they wouldn’t specify even though funds were successfully removed from my account at time of purchase. The only possible issue is that the delivery address and name was different from the billing BECAUSE THIS WAS A CHRISTMAS GIFT TO A 11 YEAR OLD who now has to wait until end of January to receive from another company when she would have had it BEFORE had these non-sensible bunch of people not cancelled my order. DO NOT USE!

Date of experience : 20 December 2023

It was easy to look up and order

It was easy to look up and order. Delivery was fast. It gave many options of return dates which are very helpful!

Date of experience : 27 September 2023

Quick delivery and the The book is in excellent condition as if new! I love it!book is in…

Quick delivery and the book is in excellent condition as if new! I love it!

Date of experience : 09 January 2024

Book delayed - no idea when it will come

Only after ordering my book was I informed it would be delayed - 10 days later! I emailed Knetbooks but am still awaiting response. I only ordered from Knetbooks because they said they had it available. I have no idea when I can expect it.

Date of experience : 16 October 2023

Just awful! The website incorrectly states expected arrival and delivery times. Customer service is terrible too. They don't bother responding to email inquiries. Wasted my time when I desperately needed a book for my son.

Date of experience : 28 September 2023

I ordered this book 8/25 and I didn't…

I ordered this book 8/25 and I didn't get any information as to when ( the date) it would be shipped in the Original order nor when I got emailed customer service in 3 separate occassions. It caused a bad grade in my Midterm because I got delayed with the reading assignments.

Date of experience : 04 September 2023

Broke college student

It was easy to look up the books I needed. Great prices for rental and items arrived as promised. Books are in great condition.

Date of experience : 22 January 2024

It has taken longer than expected to…

It has taken longer than expected to receive the book, even after paying extra to expedite shipment. I placed my order on Sept 21st and I’m still waiting for the book. I want my money back.

Date of experience : 01 October 2023

I paid for expedited shipping as well

I paid for expedited shipping as well. I never got my book- I have emailed 2 times and still haven't gotten a response. I want ALL of my my money refunded including shipping

Date of experience : 02 September 2023

Book was excessively delayed

Book was excessively delayed. When I place an order I expect it to be ready to ship. Why would you list a book if you didn't know it was available Sorry to say, I will not be ordering from you again. Kelly Johnson

Date of experience : 02 February 2024

Received books as expected

Received books as expected. Books arrived in good condition as described for a decent price. Recommended!

Date of experience : 17 January 2024

very fast service

very fast service. got the book within 2 days of placing a request.

Date of experience : 23 January 2024

I received my textbook before my class…

I received my textbook before my class started for the semester.

Date of experience : 20 January 2024

The book arrived well packaged and in…

The book arrived well packaged and in good condition. Thank you

Date of experience : 19 January 2024

Shipping delays

I paid extra for expedited shipping, and it took much longer than that to ship. When I emailed the company to check on the order status, I never got a response.

Date of experience : 12 September 2023

I still have not received my book

I still have not received my book, it still says processing and when I emailed the company no one has responded back.

Date of experience : 24 January 2024

Stumble On A Site

I stumbled upon site site, and due to ratings; gave it a try. I'm super pleased, and will surely consider again for books. Thank you.

Comparakeet » Book Rental Sites » Knetbooks Review

Knetbooks Review 2018

If you are a student, one of the things that probably takes a consistently huge bite out of your budget is buying new textbooks, semester after semester. But what can a student do? Textbooks are an absolutely essential part of the entire education process, especially if you are in college or university, so there is no other option than to give in and acquire some for yourself. But who says you can't rent textbooks, instead?

Enter Knetbooks, one of the best online textbook rental services in the industry. Founded in 2009 in order to provide students a more convenient and affordable way of acquiring textbooks, this company might just be the answer you are looking for if you are among those who find that buying textbooks is just burning a huge hole in your wallet. They also provide a ton of academic categories, the ability to make money from your own textbooks, and free shipping, all wrapped in a very easy to use website. Want to learn more about Knetbooks? Keep reading the full review, now!

• Much Cheaper Than Buying New: - The great thing about Knetbooks, which is most certainly its biggest selling point, is the fact that renting your academic books from them is much, much cheaper than buying brand new . To give you a better idea, their textbook prices allow you to save a whoppiny 65%-85%! This, in turn, enables you to free up and use your student budget for other academic expenses. Renting, therefore, is definitely a far more cost-effective solution for students.
• Free Shipping: - Another great thing about Knetbooks' offerings is the fact that you do not have to spend a single cent on shipping costs . You read that right: this online textbook rental service offers completely free shipping on all orders. This allows you to save even more money, on top of the fact that you are already saving a boat load of cash just by renting their textbooks. Of course, should you feel the need, you can also avail of expedited shipping, for a small fee.
• Incredibly Varied Textbook Categories: - Students that are taking just about any course will absolutely love the fact that Knetbooks offers textbooks that span a wide variety of academic categories. These include Business & Finance, Engineering, Social Science & History, Computer Science, Education, Medicine & Nursing, Science and Math & Statistics. In addition, you can drill down each main category further in order to find even more subcategories, such as Business Administration, Business Management, Robotics, Criminology, Applications & Software, and many, many more. Looking for a specific textbook? Thanks to Knetbooks' incredibly varied offerings, you can certainly find the one you are looking for quite easily.
• Easy to Use Website: - Knetbooks' website is quite easy to use, thanks to a simple and organized layout. Its design, while incredibly minimalistic, also lends a hand in making visitors' experience quite pleasant. Bonus points, too, for the fact that their website is utterly devoid of clutter and/or advertisements.
• Search Functions Could Use Filtering & Sorting Options: - While it is true that this particular online textbook rental service has an easy to use website, their search functions could use more refinements. To be more precise, browsing for textbooks could be much, much easier if filtering and sorting options were added in. This is, however, a very minor concern as most students will most likely know beforehand which textbooks they need, and in this regard, that is, searching for specific titles, Knetbooks definitely excels.  

Make Money From Old Textbooks!

Not only does Knetbooks allow you to save lots of money, semester after semester, through textbook rentals, it also offers you the chance to make money by selling your old textbooks. While the price varies from textbook to textbook, as well as on its demand and whether its being reused from semester to semester, selling books you will never use again is still a great way of making extra cash as a student, whether you get quoted a low or high price. Looking to offload your cluttered shelves and earn cash that you can also use to rent textbooks in the future? Knetbooks is the answer!

Knetbooks Ease of Use & Features

The moment you land on Knetbooks’ website, you will notice just how minimalistic their design is. If you were expecting a sleek, modern website, you will be thoroughly disappointed. That being said, do not be discouraged by how simple their website looks; this approach to layout and design, interestingly, works well in their favor, as well as yours. Right off the bat, you can immediately utilize the prominent search bar that lets you search by author, by title, or by ISBN. On top, there are also easily accessible links to different sections of the site, such as Rent Textbooks, Return My Rental, Sell Textbooks, My Account, and Help. To cut a long story short, you are looking at a very simple, but neatly organized and clutter-free website that is just a breeze to use and navigate .

Another thing worth noting is that Knetbooks offers a wide range of academic categories that should cover just about any student’s textbook needs. The main categories include Business & Finance, Engineering, Social Science & History, Computer Science, Education, Medicine & Nursing, Science, Math & Science. Subcategories, meanwhile, include Business Administration, Business Management, Accounting, Economics, Robotics, Environmental Engineering, Signal Processing, Criminology, US History, Communications, Applications & Software, Artificial Intelligence, Computer Video Games, Nursing, and many, many more.

Textbook prices, meanwhile, vary per book, but they are generally cheaper than the usual list prices by around 65-85%. Renting textbooks through Knetbooks, therefore, is much, much cost-effective than buying them new. This becomes especially evident when you factor in the fact that shipping on all rental orders is free with this online textbook rental service, which allows you to save even more money in the process. Knetbooks, then, is definitely the answer to any student’s textbook budget woes.

Knetbooks Customer Support

You can easily contact Knetbooks’ support via email, live chat, or phone. Support is available every Monday to Friday, from 8:30am to 6:00pm EST. They also have a FAQ section that should provide enough information about basic concerns. However, it should be noted that if you are looking for in-depth knowledge about their service, the FAQ section might disappoint. As it is, you are looking at an almost barebones knowledge center that is just fairly decent and nothing to write home about.

What's the Verdict on Knetbooks?

Knetbooks review 2020 – conclusion.

Knetbooks is one of the best online textbook rental services in the world wide web right now. Wrapped in a simple and incredibly user-friendly website, this service allows you to save money as a student by renting textbooks instead of paying for them full price. Textbooks span a wide variety of academic categories from business to computer science, with each main category containing a bevy of subcategories. You also get completely free shipping on all orders, as well as the chance to sell your old textbooks for some extra cash. While its search functions lack some basic filtering and sorting options, it does not detract from the overall experience. So, what are you waiting for? If you are a student looking to cut down on academic expenses, check out Knetbooks now and start renting textbooks, instead!

No Comments... Yet!

Cancel reply.

Knetbooks Reviews

Comment: Wasn’t expecting my order this soon! Thank you!

Comment: The book shipped pretty quickly after placing my order and the rental fee was cheaper than other book rentals. Also like the flexible rental time frame (semester/quarter/sessions).

Comment: TAKE PHOTOS OF ALL YOUR BOOKS WHEN RECEIVED. They provide used books, which are worn, but will turn around and charge you for the book as 'unusable' upon return. Since I could not prove they sent me the book worn, I had to buy it. So remember to take pictures when you get the books in, or you'll end up buying your books anyway.

May We Suggest?

Is this it, how about this, search results.

Our reviewers evaluate products and services based on unbiased research. Top Consumer Reviews may earn money when you click on a link. Learn more about our process.

Knetbooks vs BiggerBooks

Wednesday, July 3rd

2024 College Textbook Store Reviews

• Free Standard shipping on all orders
• Prepaid UPS return labels
• Flexible rental options
• Text reminders for due dates
• Highlighting and note-taking allowed within reasonable limits
• Positive customer reviews and high ratings

Founded in 2009, Knetbooks quickly gained popularity by offering low prices and a user-friendly textbook rental process. With a wide selection of rentals, faster shipping, and improved customer support after being acquired by a major textbook retailer in 2011, Knetbooks remains committed to their mission of making college more affordable. They have saved over $46 million for more than 400,000 students. They not only offer free standard shipping, but also prepaid return labels. You can highlight in your rental textbooks and extend your rental period at any time. Knetbooks has received thousands of positive reviews for their ease of use, fair pricing, and effective service.

• BiggerBooks
• In business since 2001
• Daily coupon codes
• Textbook rentals for different periods (Semester, Quarter, Short Term)
• Buyback program
• Free shipping for orders over $59
• Refunds available for 25 days after purchase

BiggerBooks, a player in the textbook field since 2001, offers features like daily coupons, various rental periods, and a buyback program, but falls short on competitive pricing and customer satisfaction. Their Daily Deal and email list promise savings, yet a price check revealed higher rates compared to competitors, even for rentals. The buyback option is strict; books not meeting guidelines are destroyed, not returned. Free shipping starts at $59, returns incur a restocking fee, and supplemental materials aren't guaranteed. Multiple low-star reviews cite unfulfilled orders, leading to a below-average ranking for BiggerBooks.

More College Textbook Store Reviews

• Valore Books

The 10 Best College Textbook Stores

Where can you find the cheapest college textbooks.

Picture this: Emma is a sophomore majoring in Economics. A new semester is approaching, and she's been handed her list of required readings. Instead of braving the long lines at the campus bookstore and potentially paying high prices, she turns to online college textbook stores.

In a matter of minutes, she's located every textbook she needs, some at heavily discounted prices or even available for rent. Not only does she save money, but she also saves time, making her semester preparations smooth and hassle-free. Right on, Emma!

College Textbook Store FAQ

Do colleges and universities still use print textbooks, or are they mostly digital, how much do textbooks cost, why would i buy my textbooks online instead of my campus bookstore, can i buy good used textbooks online, how much will i pay for shipping, is it true that i can rent my textbooks instead of buying them, what if the textbook comes and isn't what i needed can i exchange it or get a refund, are online textbook stores legitimate.

Continued from above...

Online college textbook stores have revolutionized the way students acquire their academic resources. These platforms offer a convenient, often cheaper, alternative to traditional brick-and-mortar stores. With just a few clicks, students can purchase new or used books, rent textbooks, or even access digital versions.

How much could you save? In some cases, students might spend over $1,000 per semester on required course materials, especially if they are studying in fields that require expensive textbooks or access codes for online resources. It's obvious that every penny counts, so why not take advantage of every possible way to get your textbooks for less money? You could cut that $1,000 in half (or even more) by skipping the school bookstore and opting to source your books online.

When choosing a college textbook retailer, it's important to consider several factors to be sure you get the best deal and the resources you need. Here are some factors to keep in mind:

• Cost. How much does the textbook cost on this site compared to others? Look for competitive prices. Are there any special deals or discounts? It's always a win to save some money.
• Selection. Does the website have the textbooks you need? Check if they offer both e-books and physical copies. It's best to have choices to fit your study style.
• Shipping and return policy. Can they get your textbook to you before classes start? Consider shipping costs and speed. If the textbook isn't what you meant to order, is returning it easy? A good return policy can save you from headaches later on.
• Access codes. Do you need an online code for your course? Some books come with codes for online materials. If buying used or renting, is the code still valid? Make sure you're getting everything you need.

Top Consumer Reviews has reviewed and ranked the best online stores to buy college textbooks, both secondhand and new. We hope these reviews help you get the books you need for school quickly and without spending too much.

Compare College Textbook Stores

Select any 2 College Textbook Stores to compare them head to head

Trending College Textbook News

New York Tech on MSN

Actionable Ways to Reduce College Textbook Costs

Textbooks are a significant part of any education. Practically all college courses are supported by top-quality reading materials, thoroughly selected to improve student learning. The role of ...

  Sat, 22 Jun 2024

Miss Manners: I loaned a book to friends that was never returned. ...

DEAR MISS MANNERS: A couple with whom my wife and I occasionally socialize told us about their planned vacation to, among other places, the Gettysburg battlefield. I am a Civil War enthusiast and I ...

  Mon, 01 Jul 2024

Slate on MSN

The Reason My Son Refuses to Get a Job in College Is Ridiculous. I ...

You: Son, we need you to help out with your college expenses. Son: But I’m working hard for my grades and don’t have time. You: In life, we all have to make choices we don’t particularly like, and we ...

Columbus Dispatch

Celebrate Tennessee baseball's epic CWS national championship with ...

Tennessee baseball beat Texas A&M to win the 2024 College World Series national title. Remember the special season forever with our special new book.

  Mon, 24 Jun 2024

This Founder Borrowed $4,500 To Book Wiz Khalifa At His College. Now ...

Cameron Kirkland, the CEO of Cam Kirk Studios, estimates he’s made more than $6 million from a photography studio business.

  Sun, 23 Jun 2024

The College Fix

College Fix event celebrates launching media careers, serving as ...

Described as a training ground and talent pipeline for aspiring conservative journalists, The College Fix reports stories that lead to higher education reform. Its editors also mentor talented, ...

  Sun, 30 Jun 2024

Related College Textbook Store Reviews

Since you're interested in College Textbook Stores, here are some other reviews you might find interesting.

Background Check Services

Where can you get the most accurate and affordable background checks? You're already well aware of the fact that you can find out lots about people with a simple Google search, but ...

Dating Sites

What is the best online dating site? If you're interested in online dating, you're not alone.

Online Fitness Programs

Which online fitness program is the best for you? To answer that question, you should start with an idea of what you're hoping to accomplish.

Stress Relief Products

Where can you find the best Stress Relief? All of us feel a little overwhelmed sometimes, and it's nice to have support when times are rough.

Student Loan Refinance Companies

Where can you find the best options for student loan refinancing? If you got your student loans back when interest rates were high, you're smart to think it might be a good idea to ...

Teeth Whiteners

What is the best way to whiten your teeth? We all know that your smile is one of your most important features, and sometimes it's just not as bright as you like.

Newest Reviews

BBQ Sauce Clubs

Where Can You Find the Best BBQ Sauce Clubs? Barbecue sauce and rubs have earned a revered status in culinary culture, captivating taste buds with their rich, complex flavors and enhancing the succulence of ...

Beauty Stores

What are the best online beauty stores? If you stop and think about how many products you use to get ready in the morning, it might blow your mind.

Cheese Clubs

Where Can You Find the Best Cheese Clubs? Are you ready to embark on a delectable journey where sophistication meets delight?

Logo Design Companies

Where Can You Find the Best Logo Design? Whether you're a budding entrepreneur launching a brand new startup, or a well-established business aiming to rebrand your company for a fresh, modern look, the ...

Medevac Services

Which Medical Evacuation Service Is the Best? Medical evacuation services have gained significant popularity due to the critical role they play in ensuring timely and efficient transport of patients needing ...

Medicare Advantage Plans

Which Medicare Advantage Plan provider is the best? If you or a family member is approaching the age of 65, or if you are soon eligible for Medicare Parts A and B, now is the perfect time to start looking at ...

Get the Reddit app

Frugality is the mental approach we each take when considering our resource allocations. It includes time, money, convenience, and many other factors.

A word of warning: Textbook rental can screw you.

Typically I manage to save a lot of money by getting International/Eastern economy editions, used books and sometimes The Pirate Bay.

I've never rented before, but it seemed cheaper than trying to buy one then sell it back for far less, and I found both my books on a site, knetbooks.

It was only after I had paid, waited a week and had my classes start that they told me they never had the books. And I won't get refunded until Friday, at best, which means I won't be able to get an order processed until Monday.

Their compensation was a 5% coupon, as if I'm going to use their crap again.

So just a word of warning for the future, be careful who you get books from online.