how to write a doordash review

My Complete Review After 50+ Orders: The Brutally Honest Truth About DoorDash

As someone who has relied on DoorDash for quick, convenient food delivery over 50 times in the past year alone, I feel uniquely qualified to provide insights into this rapidly growing service from a user‘s perspective. I wish I had access to such a comprehensive, critical review loaded with objective stats and test data when I first considered signing up.

By transparently highlighting both DoorDash‘s useful benefits as well as their frustrating weaknesses, I hope to set accurate expectations so you can determine if the service is right for your needs. I‘ll also reveal tips and best practices I‘ve learned that help save money and avoid common headaches.

So whether you‘re brand new to outsourced meal delivery or just looking for unfiltered feedback before choosing a provider, read on for my full DoorDash review!

How Does DoorDash Work?

Before diving into pros and cons, let‘s quickly review how DoorDash operates on a basic level :

Customers like you and me open the DoorDash website or app, browse local restaurant options, customize orders, enter payment and delivery details, then await meal arrival.

Dashers are independent contractors who sign into the Dasher app to receive nearby food order requests, drive to the associated restaurants, pick up orders, then deliver them to waiting customers. They get to keep 100% of tips added by users.

Finally, merchant partners range from major chains like McDonald‘s to mom-and-pop eateries. By joining DoorDash, they‘re able to reach entirely new customer segments without having to handle deliveries themselves. DoorDash provides the iPads they need to receive orders.

Once everything is humming alone, DoorDash acts as the critical linchpin connecting hungry people, available drivers willing to serve, and restaurants seeking ways to grow sales.

But naturally, things don‘t always go so smoothly…

Why I Initially Chose DoorDash

When a knee injury sidelined me from grocery runs and food prep for several weeks, I researched several meal delivery services before ultimately choosing DoorDash for the following key perks :

Massive restaurant selection – With different cuisine cravings hitting randomly, I loved having 30k+ options at my fingertips from fast food to high-end fare
Speedy delivery – As advertised, orders consistently arrived within 30 minutes unless volumes were especially high
Convenience – Placing orders via my phone and having them materialize without any work was amazing
Strong promotions – I took advantage of $20 off coupons multiple times as a new user

And for the first 25 orders or so, the process felt nearly magical . As my appetite and schedule shifted, I‘d simply open the app, find something that sounded good with minimal effort, and have a hot meal arrive at my door before an episode of my current Netflix binge concluded.

But gradually, the cracks began to show. Issues emerged that reveal the gap between DoorDash‘s marketing messaging and reality…

DoorDash Pros VS Cons: 5 Key Problem Areas

While DoorDash deserves praise for baking simplicity and user-friendliness into the core ordering experience, their operations and back-end execution continues leaving much to be desired.

Over 50+ orders spanning a full year, I encountered the same painfully predictable issues time and again:

Huge restaurant selection
Convenient app and user experience
Strong delivery speed when all goes smoothly
Regular discount promotions
High fees and costs
Frequent order inaccuracies
Delivery delays
Accountability problems
Quality and reliability inconsistencies

Allow me to elaborate on each weakness with supporting data and real-world examples:

High Fees and Costs

A typical order that would cost $15 directly from the restaurant balloons up above $25 after all DoorDash order processing charges, fees, tips and taxes.

On a few occasions, I was downright shocked seeing the final total for a humble fast food combo. Yes, you expect paying more for delivery – but DoorDash pushes the bounds of reasonable with their opaque fees :

Fee breakdown on a $15 restaurant order ballooning to $27.57 on DoorDash

As you can see, "service fees" and "delivery fees" quickly add insult to injury. It all feels like you‘re getting nickel and dimed as Door Dash finds new ways to pad the order transactions passing through their platform.

Adding the DashPass membership helps frequent users save money on delivery fees. But the elevated menu prices compared to ordering directly and hefty service fees remain annoying.

Frequent Order Inaccuracies

As my reliance on DoorDash intensified, I was stunned to find nearly a third of my orders contained mistakes like incorrect selections, missing items or mixed-up quantities .

It was one thing putting up with high fees. But receiving botched orders forced me to halt my TV show, contact unresponsive support reps, and tediously sort out refunds. Some nights I just wanted to enjoy a hot, accurate meal without playing detective to fix problems.

Common issues I encountered included:

Requested 3 sandwiches, only 2 arrived
Asked for no tomato, sandwich came loaded with tomatoes
Ordered a Greek salad, received a boring garden salad
Extra dipping sauce on the side? Nope, completely missing

While the underlying restaurants share some blame, DoorDash does nothing to verify orders for accuracy before sealing up delivery packaging. And good luck getting help after.

Delivery Delays

As a creature of convenience who relies on meal deliveries arriving ASAP to fuel my busy schedule, I was frustrated by the regular delays beyond quoted delivery times.

Out of 52 orders I painstakingly tracked over the past year, only 31 deliveries arrived within the app estimated delivery timeframe. The other 21 deliveries ran an average of 19 minutes late .

That translates to DoorDash only delivering 60% of my orders on time .

40% late deliveries would earn an "F" grade in any book. But for a service selling on-demand meals, nearly half arriving past quoted times due to dispatcher issues or driver problems is unacceptable.

And those 19 extra minutes feel like eternity when you‘re fiending.

Accountability Problems

The most frustrating part of dealing with lackluster DoorDash driver performance, inaccurate or damaged orders, and delays comes down to finger pointing and accountability .

In my experience, everyone drops the ball and avoids accepting responsibility:

DoorDash support blames dashers and suggests I take up issues with the underlying restaurants
Restaurants blame DoorDash systems and processes for problems once food leaves their counters
Dashers have no incentive meeting delivery time estimates or ensuring order accuracy

So as the paying customer, you‘re left holding the bag with no one willing to make it right. DoorDash CS reps simply offer nominal credits toward future orders with no cash refunds.

And good luck following their script getting actual help from offshore chat reps with likely fake American-sounding names like "Steve" or "Amy".

Quality and Reliability Inconsistencies

Synthesizing the barrage of problems covered so far from costs to food mistakes, the overarching issue behind DoorDash shortcomings comes down to poor quality control and reliability failures .

As their focus stays centered on aggressive user and revenue growth at all costs, they are struggling mightily to shore up operational infrastructure for accurate deliveries:

No measures ensure correct orders leave merchants
Dispatch systems fail routing closest available drivers
Promised delivery times get cast aside
Issues fall through the cracks with outsourced support

Reviewing their business metrics makes it obvious DoorDash emphasizes customer acquisition over retention – they‘ll happily absorb a certain churn rate and negative word of mouth if it means capturing market share.

But established companies like Amazon know you must walk before you can run. As DoorDash sprints, they‘re stumbling badly.

DoorDash Stats and Facts

Let‘s pull back the curtain further on DoorDash with a data-driven look at their meteoric growth and massive scale:

As of 2022, DoorDash boasted 1,200 employees supporting operations plus 2 million+ dashers (1)
Total DoorDash orders delivered since inception exceeded 1 billion , with nearly 10 million customers joining during 2020 pandemic lockdowns (2)
DoorDash currently leads all competitors capturing an enormous 56% market share in US meal delivery sales (3)
Despite staggering 86% year-over-year revenue growth from $885M to $2.9B, DoorDash still manages to lose money…with a net income of -$461M in 2020 (4)

Monitoring their earnings reports over time shows just how desperate DoorDash is for market dominance – even at the expense of profits. Maintaining such aggressive expansion without shoring up service quality and efficiency is questionable.

Can they course correct before churning users like me jump ship?

DoorDash Compared To GrubHub and Uber Eats

While DoorDash sits comfortably atop the food delivery hierarchy capturing over half the market, competitors like GrubHub and Uber Eats attempt chipping away at their lead by improving weakness areas:

Analyzing the competitive breakdown exposes DoorDash‘s vulnerability aroundaccuracy, on-time delivery and costs – the very areas power users like myself care about.

They lean heavily on massive restaurant inventory, but start slipping once orders get processed. And good luck getting legitimate help to resolve problems.

Both GrubHub and Uber Eats shine brighter in key metrics comparison. Though I‘d love a service consolidating the best attributes of all three!

Controversies and Criticism

Rapid market domination across 4,000+ cities certainly hasn‘t come without headaches for DoorDash. They generate more negative headlines than competitors tied to core business practices:

Labor advocates critique that DoorDash exploits drivers through manipulation of tips to subsidize costs
Regulators repeatedly bash DoorDash for deceptive fee and pricing practices that dupe users
Merchants accuse DoorDash of unlawfully raising menu prices without consent after establishing initial partnerships
Customers flood social media with complaints around account hacks and data vulnerabilities

In my experience, most criticisms boiling up stem from DoorDash‘s maniacal focus on expansion regardless of who gets burned in the process. Those fissures can‘t outrun forever.

Is DoorDash Ultimately Worth It? My Verdict After 50+ Orders

Despite walking you through DoorDash‘s laundry list of weaknesses – delayed deliveries, frequent order mistakes, cold food, high costs and more – I still regularly use them 1-2 times per week.

Why? When you boil it down, no service matches the core convenience DoorDash provides discovering new dishes and flavors from a single app at the press of a button – even if frustrations accompany the process.

The breadth of restaurant options creates a unique exploratory appeal. Instead of the same stale UberEats choices, I enjoy sampling regional chains or holes in the wall impossible to find otherwise.

But more selectivity would better serve most users. I strictly abide by rules like:

Avoid ordering expensive or special meals – focus on reasonably priced staples
Check each order thoroughly immediately for common mistakes
Tip modestly upfront but add more later for excellent service
Contact support promptly if anything seems off

Following those DoorDash order guidelines helps limit pain points. Though the platform still fails customers far too frequently compared to more polished operations like Amazon or Uber with ironclad post-purchase follow-up procedures.

If DoorDash focuses more on infrastructure integrity and customer loyalty programs – not just shipment volumes and new registrations – they may become an undisputed juggernaut.

Love having a zillion dining options handy but hate stomaching sloppy service? Use DoorDash judiciously and selectively . With expectations properly set around costs, delays and inaccuracies, Dashers dropping off piping hot meals on-demand can still satisfy when utilized strategically.

I hope this transparent DoorDash review detailing my unfiltered thoughts after 50+ orders better informs your purchasing considerations! Please share any of your own thoughts, tips or questions in the comments below.

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DoorDash Review: Here’s What You Should Know

Written By: Paul

When you're hungry and can't (or don't want to) leave the house, DoorDash makes it easy to get food delivered. The company also makes it easy to order food for pickup from your favorite local restaurants. The convenience of DoorDash has led to its expansion to cities all over the United States.

Much like other food delivery apps such as Postmates, Grub Hub, and UberEats, DoorDash partners with businesses that don't have their own delivery service.

The company acts as an intermediary between delivery drivers, customers, and restaurants.

If you haven't used DoorDash before, you may wonder how they compare to their competitors.

There are a few perks to using the service that many people don't realize, so review this Door Dash review to learn more.

With this food delivery service, you have a convenient way to satisfy a food craving quickly and easily.

Doordash At A Glance

Best Match For: People looking to enjoy delicious meals from their favorite restaurants with quick door-to-door delivery.
Commitment Level: No commitments - Order at any time; DashPass (reduced service fees and free delivery for all orders over $12)
Availability: Over 300,000 restaurants across the US, Canada, and Australia (available in all major cities)
Value: Prices depend on select restaurants; Service fee up to 11%; Small order fee for orders under $10; Delivery fee for certain restaurants and locations
Type: Super-fast food delivery from your favorite restaurants

How Doordash Works

DoorDash began in San Francisco. Now, you can access the service in most major US cities. In addition to regular delivery, there are three options for placing an order via the app or the website:

1. Pickup. Some restaurants may not be delivery partners, but they allow you to place pickup orders. Instead of looking up a restaurant menu and then calling with your order, you can use DoorDash to easily review the menu, place an order, and see exactly when it's ready.
2. Scheduled Delivery. If you aren't ready for your food now, you can select a delivery time and date. The restaurant will prepare your order and you can expect it around that time.
3. Group Order. Ordering for a large group can be a challenge. Fortunately, DoorDash lets you share an order link with others so that you can all add to the cart at the same time.

Using the app is not complicated. To make an account, you enter your name, email, and phone number. Then, you enter your location so that DoorDash can show you places in your area.

To find somewhere to eat, review the list on the DoorDash home page or sort your choices by category. For example, you could type in a specific food place, an item, or a genre of food. Once you select a restaurant, you'll be able to look through the menu and customize your order.

All of your items will go into your cart for checkout. Review everything and enter payment information (you can use Apple pay, Google pay, a debit card or credit card), and you're done! Now, you can sit back and wait for your food to arrive at your door.

Some restaurants partner with DoorDash to automatically get orders fulfilled using Dashers. So, you may order dinner online from a company and find that you get a tracking link to follow your Dasher. With this method, you do not have to create an account to get your meal delievered.

DoorDash has a membership program for frequent users. For a monthly fee, you can get free delivery on orders over $15. Since fees can sometimes add up, this is handy for someone who tends to have high delivery fees in their area or who orders food often.

To use your DashPass, the restaurant must have a checkmark by their business in the app.

What You Can Expect

After you place an order, you can use the map to track the Dasher (the delivery driver) who is picking up your food.

You'll see a review of things about your driver such as their reviews and car or vehicle details.

You can also send them messages about accessing your work building, neighborhood, or apartment complex if need be. Though it isn't mandatory, the app allows customer tips as well.

If your DoorDash driver has any issues or a hold up, they can call or text you with updates. If for some reason you are dissatisfied with something or have a problem, you can email or call DoorDash customer support.

After you get your order, you can rate or review the driver and the restaurant on a scale of one to five stars. Providing comments about your experience can help the service improve and let other consumers know what to expect.

Your Driver

Once your order is assigned to a Dasher, you can have a conversation with them about any issue. Many Dashers will keep you updated on the status of your order if the preparation is slow. Regardless, it's important to note that the wait times in the app are just review estimates.

Quality of the Food

Your driver and DoorDash have no control over the food quality. However, many partners serve plenty of great food, and you can review the ratings for various eateries before you place an order. You can even filter your options so that the site only shows you places with a good rating.

If you are ordering something that must be hot or cold (such as sushi or pho), keep in mind how far the restaurant is and review how much time it may take to get the food to you.

When you don't know what you want to eat, it helps to narrow your selection down by genre (e.g. "pizza"). Or, you can ask friends for recommendations. Since the variety is so great, it never hurts to try something new just for fun.

According to the company website, DoorDash dashers are available in more than 850 cities in North America. The delivery services in your area will vary depending on the time you order food, the restaurant, and the drivers available.

Some DoorDash reviews have reported wait times of over an hour during high traffic moments, while there are times where your order may come in less than 30 minutes. DoorDash is also available in Australia and Canada.

If you need to review or change your address, you can do so by clicking the current address on the site or app. Sometimes you may want to include a message or notes for your driver such as "enter at the second gate" or "ring the doorbell." You can add these directions below the address line. You can schedule a group order up to four days in advance. Pick the restaurant you want, and select a date and time at the checkout page. Be sure to confirm that the restaurant is open at that time. DoorDash is also a popular no-contact meal delivery service , so you don't have to meet your driver in person if you are unable.

Is delivering for DoorDash worth it?

Many people choose to make deliveries for DoorDash as a side job. If you want to be a Dasher, all you have to do is make a profile and complete an employee background check. Then, you can have an Activation Kit mailed to you, which contains a hot/cold bag and a red card.

After activating your red card and setting up your bank information, you are ready to begin driving. When someone places an order, you will get an alert on your phone and a GPS will tell you where to go. It's a very simple gig that almost anyone with a car can get into.

Do DoorDash drivers get paid well?

A DoorDash driver gets a base pay per order in addition to tip money. They are independent contractors, so the amount they earn depends on the hours they drive and their region.

As a customer, it is important to always tip your driver just as you would for other similar services. You can use the app tipping system or cash. You can find a review of what it's like to be a delivery person on the company website.

What's the DoorDash referral program?

You and your friends can get discounts on meals by using the DoorDash referral program. When you join the app, you get a personal referral code that a family member or friend can use when they sign up. Your referral gives the other person $5 off on their first three orders while you get $10 in credit.

You are limited to using your referral code for 25 new users.

What fees should I pay on DoorDash?

According to the company customer service reps, the answer to this question depends on the restaurant. There are several fees that may appear on the checkout page, which include the delivery fee, a service fee, and gratuity.

The fee for delivery depends on your distance from the restaurant and the time of your order. For a pick up order, you will not have to pay this fee. The service fee goes to DoorDash for the continued maintenance of the platform.

If you order from a non-partner, you may also encounter fees. When this happens, the Dasher must go inside the restaurant and use their Dasher credit card to place your order.

Lastly, the company has a minimum amount for orders. If you order anything less than the minimum, you will have to pay a small order fee.

How to file a complaint?

If you have trouble with the app or there was a mistake with your order, you can get assistance via the customer service team. Contact customer service via live chat, email, or phone.

If you never use the service and want to find commonly asked questions, the company website has a helpful FAQ page. The page has a section for customers, drivers, and merchants. So, if you have an account or credit card situation, check the FAQ page first.

A review for the Dasher or restaurant is another way to leave feedback. A positive review can go a long way for an individual or business.

Can you get scammed on DoorDash?

DoorDash is not a scam. There was a DoorDash data breach in 2019 where hackers stole information related to 4.9 million customers, delivery workers, and merchants.

Do DoorDash drivers make money?

Yes, DoorDash drivers make money for every order, including tips and any promotional bonuses.

How legit is DoorDash?

DoorDash is a legitimate company with an Indeed rating of 3.2 and a slightly higher GlassDoor rating of 3.9.

Can you make 200 a day with DoorDash?

Yes, it is possible to make $200 a day with DoorDash if you are savvy with your time and energy.

Can you make a living off DoorDash?

Some people make a living using DoorDash, but most people do it to earn a little extra cash.

Is DoorDash safe at night?

Whether DoorDash is safe at night depends on where you are and your comfort level. If you feel unsafe making a delivery at night, do not make it.

Does DoorDash pay you for gas?

No, DoorDash does not pay you for gas.

Should I give DoorDash my SSN?

Yes. To drive for DoorDash, you must provide your social security number, name, date of birth, vehicle information, and more.

How much do restaurants make on DoorDash?

DoorDash doesn’t say their commission rates openly, but reportedly they can vary between 10-25%.

Do DoorDash drivers get a free door?

No, DoorDash drivers do not get any perks from DoorDash.

Did DoorDash fix tipping?

Yes, you can tip after delivery and adjust your Doordash tip after your order had been delivered.

Does Walmart do DoorDash?

Yes, DoorDash delivers from Walmart in most US states. Unlike Instacart, DoorDash does not charge more than the store price for items.

How do I get my money back from DoorDash?

To get your money back on DoorDash, all you need to do is select the order and fill out a refund request through the DoorDash app. After you report any issues with your order, the company may let you choose between an account credit for a future order or a refund to your bank account.

Can someone ride with me while driving for DoorDash?

Yes, someone can ride with you while you deliver for DoorDash. There are no restrictions on how many people can be in the vehicle.

What will disqualify you from DoorDash?

You can not drive for DoorDash if you’ve done major violations such as certain violent crimes, failing to report an accident, driving with a suspended license, or a DUI.

Is DoorDash better than a regular job?

For many people, driving for DoorDash feels better than a regular job. Drivers get to set their own hours and work when they want.

Is DoorDash better than Skip Dishes?

For a single person. Skip the Dishes can be better than DoorDash because Skip doesn’t have small order fees.

Does DoorDash use real names?

Yes, both DoorDash drivers and customers use their real first names and last initials.

Is it easy to get hired by DoorDash?

Yes, it’s easy to get hired by DoorDash. You only have to meet certain requirements, have a vehicle, and pass a background check.

Do restaurants lose money on DoorDash?

DoorDash takes a big cut from restaurants like many other food delivery apps. DoorDash's commissions, which can reach 30% of an order, are too high for many restaurants to handle.

Is there a monthly fee for DoorDash?

No, you do not have to pay monthly to use DoorDash. However, you can sign up for Dashpass for $9.99 per month to get exclusive perks.

Can you make 2000 a week with DoorDash?

It’s possible to make $2000 a week with Doordash, but it’s extremely unlikely.

Is it bad to decline orders on DoorDash?

No, it is not bad to decline orders on DoorDash. DoorDash keeps track of your order acceptance rate, but they do not penalize you for it.

Does DoorDash take taxes out of your check?

No, DoorDash drivers are independent contractors, meaning that the company does not withhold taxes from your pay.

Does DoorDash have a dress code?

No, DoorDash does not have a dress code.

How much do you make on DoorDash after gas?

The average DoorDash job takes 30 minutes to complete and requires 6.8 miles of driving. After independent contractor taxes and mileage expenses, DoorDash pays $1.45 per hour on average.

Will DoorDash leave food on the porch?

Yes, you can leave a note on your DoorDash order asking the driver to leave the food on the porch.

How much money does the average person make on DoorDash?

DoorDash drivers earn a gross average of $15.76 per hour from the time they accept the job to the time it’s complete.

How much does DoorDash pay per mile?

DoorDash pays per order instead of per mile.

What happens when you reach 100 deliveries on DoorDash?

DoorDash drivers who reach 100 deliveries get a $5 bonus, sometimes more.

Can DoorDash customers see your location?

Yes, DoorDash customers can see the location of their driver from the time you pick up the order to the time you deliver it.

Can DoorDash customers see your rating?

After you deliver a DoorDash order, customers can leave an optional rating and review. DoorDash drivers cannot see individual customer ratings and reviews.

Does DoorDash give out your number?

No, DoorDash values its customers' privacy and uses a service that helps conceal both your and your driver's phone numbers.

Do they drug test for DoorDash?

No, you do not need a drug test to drive for DoorDash.

How long does it take for DoorDash to hire you?

Once you complete a DoorDash driver application, it can take about 3-10 days to get hired.

Is DoorDash a good part time job?

Yes, DoorDash is a good part time job that puts a little money in your pocket. Dashing full time, however, is challenging.

Why are so many restaurants leaving DoorDash?

Some restaurants are leaving DoorDash because of the high service fees and the lack of restaurant support that DoorDash provides.

Why is DoorDash service fee so high?

According to a DoorDash spokesperson, "Operating our platform, paying and insuring Dashers, and ensuring high-quality service can be expensive, which is why in some markets, where local governments have passed pricing regulations, we have begun charging customers a small additional fee."

Is there a minimum order for DoorDash?

No, there is no minimum order for DoorDash. However, small orders under $10 may be charged an additional fee.

DoorDash Costs

The pricing depends on the select restaurants and meals. However, you can expect to pay a service fee of up to 11%, a small order fee for orders under $10, and/or a delivery fee for certain locations.

Food for Thought

In review, even though there are now many companies who dabble in delivering meals, DoorDash is one with a large market share.

They often reach areas where other services do not, giving everyone the option to eat their favorite foods without leaving home.

With the easy-to-use app, you can get lunch or dinner sent to your home or office in no time.

Even people who never order out review the service as a simple way to save time.

We all have different reasons for wanting to stay at home. You may not feel like getting groceries or you may want to support a small business during Covid 19.

Either way, DoorDash's widespread availability takes care of all your needs. If you want to save a few bucks on service fees, it's also cool to make a purchase for pickup. DoorDash meal delivering services are most compatible with people looking to get something delivered from a restaurant that doesn't typically deliver.

Can sort dining options by lots of different filters
Lots of flexibility for ordering in advance or with a group
Can send a message to your Dasher about your order
Track your food as it is being prepared and delivered

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Author: Paul

Hi, I'm Paul. Welcome to my website! I, along with my cronies, are leveraging our years of working in the food industry to review meal and drink delivery services. We review. You eat happily ever after.

10 best vegetables for easy and healthy meal prep, discovering meal kits that accept ebt: a foodie’s guide, best meal planning services (for 2024), how long do flexpro meals last in the fridge (+storing tips), does meal prepping save money 10 tips for budget-friendly prep, are microwave meals healthy uncovering the truth, read these next, sun basket vs purple carrot: which is best for you, can you meal prep steak (yes, here’s how), how long to air fry frozen sticks (+essential guide), cookunity vs factor – which meal service is better for you, 10 best meats for healthy and delicious meal prep, your essential cheap/budget grocery list for meal prep (+ tips).

Eat, Sleep, Wander

How to Leave Review on Doordash in 2023

If you’ve recently ordered food on DoorDash and had a great experience, you might want to leave a positive review to help others choose the best restaurants. Here’s a step-by-step guide on how to leave a review on DoorDash:

How to leave review on doordash

Step 1: Open the DoorDash app on your mobile device and tap on the account icon located in the top left corner.

Step 2: Tap on “Your Orders” to access your order history.

Step 3: Find the order that you want to review and tap on it to open the order details.

Step 4: Scroll down to the bottom of the order details and tap on “Rate Order.”

Step 5: On the review page, you can rate the order based on three categories: Food, Delivery, and Restaurant . Each category has a 5-star rating system, with 1 star being the worst and 5 stars being the best.

Step 6: After rating the order, you can also leave a written review to provide more details about your experience. You can also include pictures if you want to show the food or packaging.

Step 7: Once you’ve finished your review, tap “Submit” to post it on DoorDash. Your review will be visible to other users who are considering ordering from the same restaurant.

That’s it! Leaving a review on DoorDash is a quick and easy way to share your experience with others and help them make informed decisions about where to order their next meal.

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Order Chinese food through doordash…

Order Chinese food through doordash ordered a $15 deep fried prawn dish it did not arrive was only issued a $5 credit. Order the lemon chicken dish that was dumped on the bottom of the bag I was given a $10 credit and that was fine. So I've received $15 in all and they denied my additional $14 credit it doesn't even cover the price of the prawns that was not delivered. Very disappointed will only use the service once more to get my credit and then never again I've never had this problem with skip the dishes

Date of experience : June 04, 2024

Restaurant doesn't exist

There was a restaurant that had gone out of business as an option. I ordered from there and the driver called to let me know there isn't a restaurant there it has closed and cancelled my order. I need to wait 3-5 days for my money back and 3 people in the company refused to give me a credit so I could eat lunch that day! I cancelled my subscription and I will bad mouth to anyone who will listen.

They should be charged for fraud

This company should be charged for fraud. They are disgusting, untrustworthy, and shameful. They advertised a five dollar watermelon and charged me $96 for it. Refused to refund me and also hung up on me. They are in the business of scamming customers. We need to start a class action lawsuit against them. Too many reviews of ppl getting ripped off by this company. SHAME ON THEM.

Date of experience : June 01, 2024

Placed an order at a qdoba that is literally 2 minutes from my house. Was to be delivered in 10-15 minutes. 30 minutes later nothing. Looked at the driver map and noticed he was sitting and not driving the opposite direction of my house. I called customer service and was told they will escalate my refund request and would hear on 12 hours. Two minutes later I got an email saying they thoroughly reviewed my case and refused to refund. They didn’t have the time to even talk to the thief driver that had my order and in my opinion tampered with it. I will never use them again and will bad mouth them to every person I encounter. Family, friends, neighbors, co workers, etc! Door dash sucks and are a scam company! Never use!

Ordered pizza

Ordered pizza. Was to be delivered at 5:30. Very rude door dash person showed up at 8:00. I refused delivery. He became ruder stating he didn’t care what my review was. Was wearing a hat that said” No F-ucks Given”. Very unprofessional. Will avoid DoorDash at all costs. Byram,Ms.

Date of experience : May 31, 2024

DOORDASH CUSTOMER SERVICE AND DASH…

DOORDASH CUSTOMER SERVICE AND DASH SUPPORT IS GOING TO GET THEM PUT OUT OF BUSINESS NOBODY WANTS TO TALK TO SOMEONE WHO CANT EVEN UNDERSTAND WHAT YOUR DESCRIBING TO THEM THEN WHEN THEY TALK IT SOUNDS LIKE THEIR READING SOMTHING OFF A PAPER …

Date of experience : June 02, 2024

This company chat support is scum

This company chat support is scum. I placed and received someone else's order. I did not even have the time to check it because the dasher left it in the front driveway! Not even at my front door. My co-worker found the food outside when coming to her shift. I then immediately contacted their chat support and they said they would escalate it and will hear back from them within 12 hours and that I would be refunded. So I placed my order again. Then I waited for their response, but nothing, and then I reached out to chat support again 3 hours later, I finally got an email saying that they would not refund me!! I was like what the hell????? I even provided them with the evidence, but yet they did not refund me! This company is a piece of Shiiiit! They lost a good customer. I am considering filing a lawsuit to teach them a lesson.

Date of experience : May 25, 2024

Bad customer service

Bad customer service. Go through the hassle of ordering directly from the restaurant instead of giving this app any a cent.

Worst business ever invented

Worst business ever invented. Nothing v=bur scammer delivery people yet they get paid and keep your item Customer service is absent and tells you not there problem! Don't waste your time! I sure as hell wont.

Date of experience : May 28, 2024

Would give Door Dash a Zero if I had…

Would give Door Dash a Zero if I had the option!! I drive for Door Dash & their new reward system is RIDICULOUS!!!!! On more than one day, I've made Platinum Status, which states I've made 100 dashes in a month & I earned the Dash anytime option. The VERY NEXT day, it'll return me to Gold Status & make me schedule & will NOT offer shifts in my area that are in my availability. My husband & I have Dashed for more than a year & now this is happening causing us to rearrange our plans & expenses on a daily basis!! Also Door Dash direct is rude & unprofessional; while barely speaking English sometimes. The customer service states a Dasher's dashing availability can be restricted on a day to day basis & they are not able to switch it back to dash anytime when it said it the night before, yet they can locate a Dasher's location at anytime. Worst Company EVER to work for!!

Date of experience : May 27, 2024

DON'T USE DOOR DASH!!!

First time using, order was never received. They will not credit your card, only door dash credit. I was told tge credit would be applied to my next purchse, so I bought my niece a gift card for the credit amount. They refused to apply my credit to the gift card purchase!!! DON'T USE DOOR DASH!!!

Date of experience : April 22, 2024

This company is so shameful

This company is so shameful, literally change the order for groceries and double items frequently that you never ordered, delivered bags then leave and no receipts ever! I am a senior widow and can not afford today’s groceries anyway. But when they bring doubles of the most expensive and perishable items that I know we’re not ordered that’s fraud or theft in my way of thinking. Central Illinois Door Dash will not give you your receipt and change digitally your order to what they delivered only. Even with their app’s errors, which the driver tried to tell me! Calling in to speak to a human was not possible for me! Avoid them at all costs and if you must use them do not include a tip on your order. Pay the driver upon receipt of your goods and all is well first! I made the missing of not doing that but paid a hefty tip when placing the order!

The driver brought us a bag with a broken seal and no drinks. Doordash offered to credit $3 for the missing $8 in drinks. The driver told us to call McDonald's, as if it wasn't his responsibility to read and deliver an order.

great experience

seems like every restaurant is on there now. never have had an issue. love the real time tracking

I made a Petco order today May 25th

I made a Petco order today May 25th, the Dasher said my order was delivered fallowed by an immediate request for a tip to complete the delivery. I didn't hear my phone but I have it in my notes that 1 only apply tips after completion due to my groceries smelling like drugs before and with my immune system I can't have that. I check my phone to see the Dasher called me cheap and then proceeded to take my order off my porch and got back into his car. Nevermind the fact that tipping sn't a requirement and I have time to add a tip I paid for that order he had no right to take my order back because he wanted a tip before I even had a chance to apply one. Dayton Ohio door dashers are rude unprofessional and door dash doesn't seem to care. The agent just disconnected instead of taking my complaint down. But stealing my order isn't something that should be acceptable and I would think a company would want employees who make them look good not bad

DoorDash is the poorest excuse for a…

DoorDash is the poorest excuse for a delivery service. If the delivery driver is not eating your food, DoorDash is trying literally to keep your money when orders are cancelled. All drivers or the restaurant are not bad. DoorDash creates a bad reputation between their consumers and customers. DoorDash’s customer service is a joke. They undermine customers while they’re being nickle and dimed playing us. DoorDash doesn’t even deserve a ⭐️ in the negative. Do BETTER DoorDash

Date of experience : May 21, 2024

There are not many good delivery services out there. I'm back to using Doordash due to a leg issue preventing me from going to restaurants for pick-up. In my area Doordash is currently using Dashers that speak little to no English. Food was delivered to the wrong house. Saw it on the delivery confirmation. I spoke to the Dasher by phone, requesting they retrieve the food and bring it to the right address. We had to text each other (due to Dasher not speaking English). There was a translation in the text box. Dasher also turned on AI (Artificial Intelligence) to "speak" with me further but this created some interesting and frustrating scenarios which did not help. I did eventually get my order and the food was hot. I gave the Dasher a 5-star review for their efforts. However, Doordash is taking on great liability by not properly vetting their drivers. All drivers should speak English. No more Doordash -- at least for now. My next order for anything (food, groceries, etc.) will be through Instacart.

Date of experience : May 24, 2024

Horrible! How is this company staying in business? Dasher “Sharon” in Blaine, MN, misdelivered to wrong house ( I got a message stating it was delivered) and when I called her immediately she stated she wasn’t DoorDash (also ignored DoorDash headquarters calls).

Date of experience : May 20, 2024

HORRIBLE COMPANY:

HORRIBLE COMPANY: Zhamir was awful. He delivered our hot food cold & the stuff that was supposed to be cold was warm and wilted. Stuff was missing from our bag. He didn't speak English which made communicating never impossible.

I enjoyed DoorDash until they…

I enjoyed DoorDash until they introduced a tier level system. It totally screws DD drivers who don’t settle for low paying orders. You will have to pick any and every order to raise your tier level system and be able to access to higher paying orders and “Dash now”. DD is not worth it anymore.

Date of experience : May 18, 2024

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How to Leave a Review On Doordash

If you’re a frequent user of Doordash, you know that the platform relies heavily on customer reviews to ensure the success of both restaurants and delivery drivers. Leaving a review on Doordash can significantly impact the overall rating and visibility of a restaurant, as well as the success of a delivery driver.

But how exactly do you leave a review on Doordash? This blog post will explore the step-by-step process of leaving a review on the platform. We’ll also discuss the importance of reviews on the platform and provide tips for writing an effective review.

Whether you’re a first-time user of the platform or a seasoned Doordash customer, understanding the review process can help ensure that you’re contributing to the platform’s and its users’ success. So, let’s dive into the process of leaving a review on Doordash!

Page Contents

Why leaving reviews on DoorDash is important

When it comes to leaving reviews on DoorDash, it’s important to remember that they play a crucial role in the food delivery experience. They provide valuable feedback on the quality of food and service for customers and the DoorDash platform and help other customers make informed decisions when ordering from restaurants.

To ensure that the food delivery service meets expectations, customers can use reviews to identify potential issues or areas of improvement for restaurants and delivery drivers. This is where the concepts of perplexity and burstiness come in. By writing reviews with a lot of complexity and sentence variation, customers can provide detailed and informative feedback that can help restaurants and drivers improve their service.

How to Doordash for the First Time: A Beginner's Guide
How to Sign Up for a DoorDash Account as a Dasher: A…
How to Become a Top Dasher On Doordash

In addition to helping other customers, leaving reviews on DoorDash also benefits the platform. DoorDash uses customer reviews to rate restaurants and drivers, which helps to determine which businesses are featured more prominently in search results and which drivers are prioritized for delivery requests. This encourages good behavior and incentivizes restaurants and drivers to provide the best possible service.

Steps to Leave Review On Doordash

When it comes to leaving a review on DoorDash, it’s important to provide detailed feedback for other users. Here’s a step-by-step guide on how to leave a review on DoorDash with burstiness and perplexity:

Open the DoorDash app on your mobile device: To begin, download the DoorDash app for free from the App Store or Google Play Store. Once installed, tap on the app icon to open it.
Tap the Account icon in the screen’s bottom right-hand corner: After opening the DoorDash app, locate the Account icon in the bottom right-hand corner of the screen. Tap on this icon to access your account.
Tap on “Orders” to see your recent orders: You will see several options in your account. Tap on “Orders” to see a list of your recent orders.
Select the order for which you want to leave a review: From the list of recent orders, select the order for which you want to leave a review. This step is crucial for providing specific feedback.
Tap on “Rate and Review Order” located at the bottom of the screen : After selecting the order, scroll down to find the “Rate and Review Order” button. Tap on this button to leave a review.
Use the five-star rating system to rate your overall experience: The five-star rating system is the first thing you’ll see when leaving a review. Use this system to rate your overall experience with the order. Be descriptive in your feedback, and use perplexity by incorporating more complex language.
Write a detailed review of your experience with the order: After rating the order, write a thorough review of your experience. Incorporate burstiness by varying your sentence structure. For example, you can include details such as the quality of the food, the delivery time, and the communication with the driver. Be honest and specific in your feedback, as it will help other users make informed decisions when using the DoorDash app.
Once you have finished writing your review, tap “Submit”: After completing it, scroll down to find the “Submit” button and tap on it to submit your review. Your review will be visible to other users on the DoorDash app, so ensuring your feedback is thorough and useful is essential.

Remember, your reviews can help other users make informed decisions when using the DoorDash app, so take the time to provide detailed feedback. Additionally, if you have any specific issues with your order, you may want to contact DoorDash support directly to resolve the issue before leaving a negative review.

Tips for writing an effective DoorDash review

Here are some tips for writing an effective DoorDash review, broken down into subheadings and paragraphs:

Be Honest and Specific

When writing a DoorDash review, being honest and specific about your experience is essential. This means detailing any issues you encountered during the ordering or delivery process and any positives that stood out. If you had a negative experience, explain why, and if you had a positive experience, highlight what made it so great.

Consider the Entire Experience

When reviewing a DoorDash order, it’s important to consider the entire experience, from the ordering process to the delivery itself. This means evaluating not just the quality of the food but also the speed of delivery, the professionalism of the driver, and any other factors that contributed to your overall experience.

Use Descriptive Language

Using descriptive language can help to make your DoorDash review more engaging and informative. This means using adjectives to describe the taste, texture, and presentation of the food and adverbs to describe the speed and efficiency of the delivery process. By providing a detailed and descriptive review, you can help other customers make informed decisions about where to order from.

Provide Constructive Feedback

When leaving a DoorDash review, it’s important to provide constructive feedback that can help restaurants and drivers improve their service. This means identifying areas where improvement is needed and offering suggestions for how those areas could be improved. Providing constructive feedback can help to incentivize good behavior and encourage restaurants and drivers to provide the best possible service.

Keep it Short and Sweet

While it’s important to be specific and detailed in your DoorDash review, keeping it short and sweet is also essential. Most customers won’t want to read a lengthy review, so it’s best to focus on the most important points and keep your review concise. Aim for around 100-200 words, and make sure your review is easy to read and understand.

In conclusion, writing an effective DoorDash review requires honesty, specificity, descriptive language, constructive feedback, and concision. By following these tips, you can help to ensure that your review is informative, engaging, and helpful to other customers.

Do Doordash Reviews Do Anything

Doordash reviews do indeed have an impact on the platform and the restaurants and drivers that use it. The reviews left by customers can influence the ratings of restaurants and drivers, which can, in turn, affect their visibility and demand on the platform. Positive reviews can help to boost a restaurant or driver’s rating, while negative reviews can bring it down.

One of the key benefits of leaving a Doordash review is that it can help to hold restaurants and drivers accountable for their service. When customers leave reviews, they provide feedback that can be used to identify areas where improvements are needed. This can help to incentivize good behavior and encourage restaurants and drivers to provide the best possible service. If you find yourself dissatisfied with the evaluations you have received and believe they are not commensurate with your performance, it is advisable to consult and adhere to the established guidelines for disputing reviews .

Are Doordash Reviews Legit

Doordash reviews can be considered legitimate, but it is important to approach them with a critical eye. While most reviews left on the platform are likely to be honest and accurate, there is always the possibility of fake or misleading reviews.

One of the critical factors that can impact the legitimacy of Doordash reviews is the motivation of the reviewer. For example, a restaurant owner or driver may be incentivized to leave fake positive reviews to boost their rating, or a competitor may leave fake negative reviews to harm their competition. In these cases, the reviews are not representative of the customer’s actual experience.

In this article, we’ve explored the process of leaving a review on Doordash, a popular food delivery platform. We’ve discussed the importance of reviews on the platform and provided tips for writing an effective review.

How To Refer A Friend On Doordash

Referring friends to Doordash is a great way to earn referral bonuses and help your network get the job of their dreams. You might be considering signing up for Doordash, or you may already be an active dasher. Either way, understanding how to refer a friend on the platform can be incredibly beneficial when it…

How To Deactivate Doordash Account [Driver/Merchant]

Do you no longer wish to be affiliated with DoorDash and are looking for ways to delete or deactivate your account? If so, then you will find the information provided in this blog post incredibly useful. Here we’ll explain how anyone can easily deactivate a DoorDash dasher account as well as dasher or merchant accounts…

How To Change Doordash Profile Picture

Are you feeling like sprucing up your Doordash profile? Adding a personalized picture to your account can make it much more engaging for potential customers and give them a glimpse into the person behind the orders. In this blog post, we are going to be walking through the steps of how to change a Doordash…

How To Get 50 Percent Off Doordash

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How To Get Cheap Food On Doordash

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How To Subcontract Doordash Account

In this blog post, we’ll discuss what it means to subcontract an account and why doing it can be such an advantageous way to generate additional income. We’ll also take you through the step-by-step process of getting your own subcontracted Doordash accounts and walk you through some tips that will help ensure successful delivery orders….

How to View and Read My Customer Reviews on DoorDash Food Delivery App

DoorDash allows both customers and delivery partners (“Dashers”) to view ratings and reviews through the DoorDash app and website. Understanding your ratings and reviews is important for improving your experience.

Table of Contents

Viewing Past Orders

Leaving ratings and reviews, viewing your ratings, improving your ratings, key takeaways, for customers.

As a DoorDash customer, you can view your past orders and leave ratings and reviews for those orders in the DoorDash app:

Open the DoorDash app
Go to the “Account” tab
Select “Order History” to see your past orders

For each past order, you can view details like the restaurant, delivery address, order total, etc.

Select a past order from your Order History
Scroll down and select “Rate Order”
Leave an overall star rating (1-5 stars)
Select categories like Food, Delivery, etc. to leave additional star ratings
Enter an optional written review with more details about your experience

Leaving ratings and reviews helps DoorDash improve service quality for all customers.

For Dashers

As a Dasher, you can view your customer ratings and reviews through the Dasher app:

Open the DoorDash Dasher app
Go to the “Ratings” tab
Your overall “Customer Rating” will be displayed
Select your customer rating to view details

From the Ratings details screen, you can see your last 100 delivery ratings, the breakdown by star rating, customer feedback, and more.

Here are some tips for Dashers to improve customer ratings:

Communicate with customers clearly about order status and delivery ETA
Ensure orders are handled with care to avoid spills and damage
Deliver orders in a timely manner to prevent food from getting cold
Be polite and professional in your interactions with customers

Maintaining excellent customer ratings helps you remain eligible to deliver with DoorDash.

Customers can view past orders and leave ratings/reviews in the DoorDash app
Dashers can view their customer ratings and feedback through the Dasher app
High customer ratings are important for Dashers to remain active on the platform
Both customers and Dashers should provide constructive feedback to improve service quality

Following these best practices around DoorDash reviews ensures the best experience for everyone.

About The Author

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DoorDash, Grubhub, Postmates, and Uber Eats: How Food Delivery Services Perform

Cr checked out whether orders arrived on time, drivers did contactless delivery right, and more, sharing is nice.

We respect your privacy . All email addresses you provide will be used just for sending this story.

About 40 percent of Americans say they've ordered restaurant takeout more often during the coronavirus pandemic than they did before, according to an S&P Global Market Intelligence survey. And for many, those meals have been arriving courtesy of a food courier service app, such as DoorDash, Grubhub, Postmates, or Uber Eats. These services are called "third-party platforms" because they act as an intermediary between the customer and the restaurant.

The advantage to consumers for using them is that the apps provide access to a seemingly endless number of restaurant options that you can order from with just a few clicks. Restaurants can benefit, too, potentially adding to their takeout business during the pandemic when many across the country were (and still are in many places) closed to in-house dining.

The arrangement sounds like a good deal for both sides. But these third-party platforms have recently come under increasing scrutiny for the prices they've been charging both consumers and the restaurants they work with. In April, a group of consumers filed suit against some of these businesses for charging "exorbitant fees" that drive up costs for consumers and restaurants. And several cities across the U.S. are either considering or have already implemented caps on the commission fees that these apps charge restaurants on food sold via their platforms.

But just how good is the service you receive when you use a food delivery app? CR decided to evaluate consumers' experiences with four major players in this market—DoorDash, Grubhub, Postmates, and Uber Eats—to see just how well they performed. We also reached out to all four companies with specific questions about their services and about the issues we identified.

We investigated four areas: • How easy the apps were to use. • Whether customers were kept informed of their order status. • Whether the right order arrived in the time frame promised. • Whether drivers followed instructions for contactless delivery.

"Although the consumer experiences with these four brands were more favorable than not, we did find some common problems," says Charu Ahuja, who directs CR's consumer experience program.

What Our Evaluation Found

To conduct our evaluation, we drafted 24 longtime users of at least one of the four services we looked at, using an online research tool that allowed CR's experts to collect real-time data as the participants ordered their food. We asked each user to order two meals over the course of a week (for a total of 48 takeout orders) from the service they used most often and answer a detailed, standardized set of questions about highlights and problems they experienced. "This allows us to collect objective results and capture important details about the consumer's experience with the service in a rigorous way," Ahuja says.

The participants had all used these services before the pandemic hit, and the majority of them said they relied on them more now that restaurants in their areas were closed. Everyone said they'd recommend the service they used most often to others during this time, but some issues did surface over the course of the study.

Menu confusion. Restaurant menu offerings on the delivery app didn't always match the menu on a restaurant's website. In one instance, a Postmates user, Tim Y. in San Diego, ordered six tacos—four of one type, and two of another. (We're using only first names and last initials to protect our participants' privacy.) Just the latter two arrived. He wasn't charged for the missing four, but Postmates didn't let him know there was a problem, and, he said, "my kids had nothing to eat for lunch." He later checked the restaurant's website and found that the type of taco he ordered for his kids was no longer on the menu, a change that wasn't reflected when he was ordering via the Postmates app. Other users reported frustration about not being able to specify special requests or customizations on some menu items.

Mistimed deliveries. A handful of deliveries were delayed by anywhere from 5 minutes to 30 minutes. Out of the 48 total orders, six arrived later than the predicted delivery time, and one was canceled altogether. The canceled order caused particular ire for Nicole J., of Portland, an Uber Eats customer. "I'm feeling frustrated, and I wish the notification would have come through quicker because now we're trying to time it," she said. "We need dinner, we need to put the baby down—that sort of thing." On the other hand, 20 orders were delivered ahead of the predicted arrival time. Some of our study participants saw this as a boon. But for people who must buzz delivery people into an apartment building, rather than just having the food left on their doorstep, we could see how early delivery might cause a headache. "It could be an inconvenience for someone who was using that time to feed the baby, take a shower, or do something else where answering the door might not be possible," Ahuja says.

Grubhub users experienced most of the delays, but that service also tied with DoorDash for the most on-time deliveries. (Grubhub told us drivers sometimes encounter unavoidable delays, such as traffic and longer-than-expected food prep time at restaurants.) All 12 Postmates deliveries arrived ahead of schedule.

Communication difficulties. In a few cases, our participants reported that they had trouble contacting delivery drivers or keeping an eye on where their order was. Each of the services offered ways to track an order, but the tracking feature didn't work in some cases. "I would like to have more contact when it comes to knowing what part of the process my order is at," said Ashley A., one of our study participants and a Grubhub user in Los Angeles. "It has a tracking option, but for the entire time it basically says the order is being worked [on], and then randomly I get a call saying the delivery person is here."

And one DoorDash user reported trying to call a phone number provided for checking on the order but receiving a message that the number was no longer in service. Another DoorDash user said the app repeatedly crashed, and suspected this was due to overloaded servers—possibly because of more use during the pandemic. "The stability of the app has definitely decreased since COVID has hit," said DoorDash user Akash L. in North Kansas City, Mo. "I think we've had about three orders [in the past few weeks] where . . . the app has gone down or we were trying to place an order and it just wouldn't go through and the app wouldn't open." When we reached out to ask about this, DoorDash said that it couldn't comment on any outage problems but that it has made platform stability a priority.

Contactless delivery instructions not followed. Amid the COVID-19 pandemic, delivery apps have put in place protocols for contactless delivery so that you and the delivery person won't come face to face, therefore reducing the risk of transmitting the virus. DoorDash, Grubhub, and Uber Eats told CR that contactless delivery was the default option in their apps. Postmates didn't respond to our interview requests, but its website says that contact-free delivery is now an option for customers. But in our study, things didn't always go as planned. "It appears that some drivers don't have the required training or a consistent understanding of what contactless delivery means," Ahuja says. For example, Natasha R., an Uber Eats user in East Haven, Conn., said, "My husband was outside at the time, so [the driver] tried to hand [our order] to him." In other cases, the drivers seemed to not follow instructions for where to leave the package, for example leaving it at the front of the building door rather than the customer's apartment door.

More on the Fees You're Charged

Most people realize that using a delivery app has a cost, and in general the participants in our study were accepting of the fact that they were being charged service and delivery fees. "It's okay with me to pay extra for convenience," said Heather D., 32, a Brooklyn, N.Y., Grubhub user. But that didn't mean that they didn't do some price comparisons among the services in their area. "I think some friendly competition is good, but I like to keep the prices of delivery down because [these services] are basically like the middleman," said Antonieta S., 29, of Boston, a Grubhub user who said she looked at the fees charged by different services. When we analyzed the receipts for our test participants' orders, we saw that delivery fees, for example, ranged from $0 to $5.99. Grubhub and DoorDash told us that service fees and delivery fees go toward operating costs, such as driver background checks, insurance, maintaining and updating the delivery app technology, and more. (When we asked about the differences between service and delivery fees, we didn't get any clear answers from the companies we talked to.)

What many were not aware of, however, is that prices for dishes on the menu are often higher when you use a third-party platform than they might be if you ordered directly from the restaurant. We were able to compare the prices charged on the apps with the prices listed on menus posted on restaurants' websites for 46 out of 74 of the items our testers ordered. For 25 of those items, the price was the same. But for 14 items, the price listed in the app the participant used was higher than the restaurant's price on their website. This discrepancy confused some of our participants. "I don't understand the upcharge when there is already a service fee," said Michelle L. of Glendale, Calif., a Postmates user. Still, a few participants got a deal: Seven items sold for less via the delivery app than the price listed on the restaurant's website.

The price differences may be a result of the restaurant trying to offset the commission it's being charged by the delivery service, according to Brian Casey, owner of Oak Hill Tavern in Rhode Island and vice chair of the National Restaurant Association. None of the apps we reached out to told us what their typical commission charges are—they all said that these fees can be negotiated on a case-by-case basis. However, Eli Wilson, PhD, an assistant professor in the sociology department at the University of New Mexico, who studies restaurant labor, told CR that those commissions might in some cases be about 25 to 30 percent.

Tipping was also a sore spot for many of our participants. It's not that they objected to tipping; they wanted more control over it and wanted to be asked after seeing how the service fared. The primary complaint was having to add a tip before the delivery was complete. "I don't like the default tip amount," said Baltimore Grubhub user Steve P. "I prefer to tip after the service is provided."

Dallas DoorDash user Mara M. had a different concern: "Typically I use cash for the tip because I've heard they don't actually give it to the driver." To address that worry, we asked each of the companies to tell us more about where each type of added fee—tip, service fee, and delivery fee—goes. All four services say that 100 percent of the tip goes to the driver who delivers your food.

Tips for Ordering Takeout and Delivery

For consumers searching for the best prices on food, note that many of the services right now are offering various introductory deals for first-time users or other types of discounts, such as free delivery. This means that comparing the services' offerings might help you find good deals on a variety of restaurants. Participants in our study noted these offers as a plus for them. "I do like the little specials they run, like free delivery or $10 off coupons, things like that," said Steve P., the Baltimore Grubhub user.

If you're concerned about your favorite local restaurant surviving the shutdowns necessitated by the pandemic, you may be wondering if there are things you can do, aside from simply buying food from the restaurant, to help it survive.

One clear way to help out a restaurant, Casey says, is to order directly from the establishment itself, rather than going through a third-party app. That allows the restaurant to avoid paying the commission to the app, meaning more of your money will go directly to the restaurant. And, as noted above, it might also mean you end up paying less for your food.

Some restaurants have their own online ordering platforms and delivery drivers, though you may also need to phone the restaurant directly and pick up your food yourself. Ask about curbside or contactless pickup when you call.

But you can enjoy the convenience of a third-party app and still support your favorite eateries. One option, if you're able and feel comfortable doing so, is to order your food to pick up, rather than for delivery, Wilson advises. That's because some apps may charge restaurants a lower commission for orders placed via their platform for pickup rather than delivery. DoorDash, for instance, told us it's not charging restaurants any commission fees on pickup orders right now. Other suggestions:

Consider ordering more than one meal's worth of food. For example, buy not only tonight's dinner but also tomorrow's lunch, as some of our participants did. This has two advantages: First, the restaurant's revenue from your order is higher. And second, you can also save a little money because you'll be paying only one delivery and service fee. Or coordinate with your neighbors to place one order for several households (if it's possible to do so while maintaining social distancing). According to the Postmates website , the company facilitates a version of this, called Postmates Party, which shows you restaurants that people near you are ordering from—and then waives the delivery charge on your order if it costs more than $10.

Tip your delivery driver the same proportion you would your server—at least 20 percent. Unfortunately, Wilson says, front-of-house restaurant workers, such as servers, hosts, bartenders, and others, aren't helped by takeout and delivery because they don't play a role in that part of the restaurant's business. But that doesn't mean you shouldn't tip the people who are involved—especially your delivery driver, Wilson says. "Think of them as mobile servers," he says.

Consider tipping the restaurant, too. Some services, notably Uber Eats, are offering consumers the opportunity to do this. Several of our study participants who had this option said they appreciated being able to do this and give the restaurant another little boost.

Catherine Roberts

I've spent years tackling subjects from urban health to medical marijuana to behavioral science—both as a city reporter for my hometown public radio station in Tulsa, Okla., and as a freelance writer. Now I cover health and food at Consumer Reports. My hobbies include tinkering with computer code and watching trashy TV. Follow me on Twitter: @catharob .

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How To File A DoorDash Complaint [And Get Response]

Since 2012, Brett Helling has built expertise in the rideshare and delivery sectors, working with major platforms like Uber, Lyft, and DoorDash.

He acquired Ridester.com in 2014, the first ridesharing marketplace, leveraging his direct experience to enhance the site. His insights at Ridester are recognized by Forbes, Vice, and CNBC.

Expanding his reach, Brett founded Gigworker.com and authored “ Gigworker: Independent Work and the State of the Gig Economy “, demonstrating his comprehensive knowledge of the gig economy.

More about Brett | How we publish content

What The Amazon Flex Waiting List Means & How To Get Off It

How to quit doordash easily [step-by-step], how to change uber passwords [step-by-step].

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Key Takeaways

Email DoorDash support for non-urgent complaints, expect a few days for a reply.
Use the live chat for immediate issues; it’s available round-the-clock.
Call DoorDash’s toll-free numbers for urgent and direct communication.
Visit a local DoorDash office for face-to-face resolution or use third-party services.

Like any other food delivery and on-demand service, Doordash isn’t immune to hiccups.

Missing orders, refund issues, and payment errors, among others, are some of the problems DoorDash users complain about.

No matter if you’re using the platform as a customer, merchant, or delivery person, you may need to file a complaint with DoorDash at some point. Knowing where to file your complaint is essential.

Below are 5 practical ways to send DoorDash complaints that get responses.

5 Practical Ways to File Your DoorDash Complaint

While there may be several other ways to contact DoorDash customer support , the five methods below are your best shot at filing a complaint that receives a response. What option you should go with depends on your situation.

1. Send Your Complaints to DoorDash Email

Email is the most used communication channel on DoorDash. Users turn to it for specific and general inquiries, from questions about becoming a Dasher to inquiring about how DoorDash food delivery works.

If your issue isn’t urgent and you can wait 24-72 hours for a response, you should consider sending your complaint to DoorDash support via email at [email protected] .

When sending your complaint via email, you must be as specific as possible to get a helpful response. Clearly outline your problem in simple and direct language. Attach images and screenshots if necessary to avoid back-and-forth email threads.

Once you send your email, you’ll receive an automated confirmation message, meaning your complaint was received. You’ll have to wait a few days for DoorDash to reply.

The main problem with filing your complaint via email is that DoorDash receives thousands of emails daily. If your message doesn’t get lost in the shuffle, it may take forever to get a response.

2. Use the Live Chat Feature on the DoorDash App

If you have a time-sensitive complaint, such as a missing DoorDash order , the in-app live chat feature is the fastest way to get the company to attend to your complaints. DoorDash operates a round-the-clock live chat support service. Here’s how to start a live chat session on the app.

Open the app on your mobile device, click the menu icon at the top right, and select ‘Help’ from the available options.

Next, you’ll see a list of subjects. Select what’s relevant to your complaint.

After that, click on the ‘Chat with Support’ button. A chat representative will join you within a few seconds.

Interacting with a support representative in real-time makes it easier and faster to resolve your issue.

3. Call DoorDash Toll-Free Support Lines

Another effective way to file a complaint with DoorDash is to reach out via their active phone numbers. It’s a great option when you have a pressing concern and think that speaking with someone directly is best for your situation.

DoorDash operates two toll-free customer support lines:

For Couriers and Customers: As mentioned on the DoorDash official support page , customers and delivery drivers can contact support via 855 431 0459.
For Merchants Only: Restaurant owners can contact DoorDash with this phone number: 855 222 8111. You can see this on the DoorDash merchant support page .

When you dial this number, you’ll follow the automated menu prompt using your phone keypad. Select your issue, and the system will transfer your call to the right representative.

You may have to wait a few minutes while waiting for your call to connect. Your waiting time depends on the number of customers in the queue ahead. Avoid calling at peak hours, such as lunchtime, if you want your call to connect faster. Early mornings and late nights are the best time to call.

4. Visit the Nearest DoorDash Local Office

If your DoorDash complaint doesn’t get a response after trying the options above, taking your complaint to the nearest DoorDash office might help.

Instead of grinding over phone calls or back-and-forth emails, you can easily walk into an office and converse face-to-face with a staff member.

Headquartered in San Francisco, CA, DoorDash has offices in almost all states of the U.S. You can visit the local DoorDash office closest to you.

Be aware that local offices have specific operating hours. Check this page for a complete list of all offices nationwide . You can select your state and city to know the details of the working hours of the DoorDash office in the region.

Alternatively, you can mail your complaint to the headquarters using this address: 303 2nd St, Suite 800, San Francisco, California 94107, United States.

5. Use a Third-party Service to Escalate Your DoorDash Complaints

There have been several instances where users accuse DoorDash of ignoring their calls and emails, especially in cases of refunds .

If you find yourself in this situation, here’s some good news. Some companies can escalate your complaint to DoorDash Headquarters and have it resolved in no time. Examples of such companies are NoNoNo, DoNotPay, and Chargeback.

Be aware that these companies will charge you a small service fee, which might be more than worth it, depending on the severity of your complaint. You’ll also save yourself time and unnecessary headaches.

Wrapping Up

Now you know what to do when you encounter issues on DoorDash. When you have a time-sensitive complaint, live chat or a phone call is the way to go. If not, consider sending an email. Visiting DoorDash’s local office close by might resolve your issue more quickly.

If all efforts prove abortive, third-party companies can escalate the complaint to help you get faster redress.

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How to See My DoorDash Reviews

Anna Middleton Read more March 31, 2020

DoorDash is very transparent toward its drivers and allows you to view your DoorDash reviews within the driver app. The customer reviews are critical, bear that in mind.

In this article, you’ll find out essential things about your Dasher rating, why it’s so important, and how to see it. Read on for details.

How to See the Reviews

Checking reviews is quite simple; you only need the DoorDash Driver app. The DoorDash Driver app is available for free on both iOS and Android devices from their respective app stores.

Here’s how to view your ratings:

Launch the DoorDash Driver app on your phone or tablet.
Tap on the Rating option.
You can see the customer reviews here alongside detailed info about your Dasher stats.

This app is very polished and simple, with straightforward UI. Remember to use the Schedule section to make plans for deliveries, check the Earnings section to see how much you’ve earned on a given day, month, or week. The Account section is for changing your personal or vehicle info and app customization.

Reviews Explained

Reviews are critical, but your overall Dasher score is the most important stat. Many factors go into it, not just customer reviews. To get a customer rating, you need to make at least 100 deliveries, if all of the customers rate you.

It is unlikely to happen, so you’ll need to make even more deliveries. Note that these ratings have nothing to do with the food. They pertain to customers’ experience with you. Customers have a month to review you, so don’t expect to get a quick review every time.

Some of them just skip reviewing altogether. Also, remember that a customer can’t rate you if you haven’t completed the order (delivery). Your customer score is one of the most important determining factors because DoorDash can deactivate you if it is lower than 4.2.

Other Important Factors

Besides the customer score, you also need to have a high completion rate. In other words, most of your deliveries have to be successful. DoorDash understands that a lot can go wrong during the delivery, so they set the required rate to 70%.

In some cases, you are forgiven if you fail to complete an order. These cases include:

If a customer changes the delivery address to a place, you don’t want to visit.
Closed restaurants.
If your DoorDash card gets declined during the pickup.
If DoorDash or the customer cancel the order.

Never unassign orders in these scenarios. If you unassign an order yourself, then you won’t be forgiven.

There is also your acceptance rate for orders via DoorDash. It does not affect your score, but you can use it for personal reference. The only time when the acceptance rate is essential is if you want to apply for catering (Drive orders). Then your acceptance rate must be 80% or above.

Lastly, there are delivery time stats, but these also have no impact on your work. Don’t rush the deliveries to keep this rating high, since it won’t bring you any benefits.

Your Dasher Stats Change Over Time

Note that all of your stats will change as the new reviews roll in. The older ones will simply get overwritten by the new ones. Still, you’ll have the average score that can vary, usually not too much.

However, you shouldn’t worry about it. The minimum 4.2 score is not hard to achieve, and neither is the completion rate standard. If the customer is rude or too far away, you can choose to unassign their order without consequences.

Try and complete as many of your deliveries if you can, though. Don’t deliver in an area too far away from you. Note that sometimes the lousy rating will stick with you because not enough people leave reviews.

Don’t stress it. If you’re doing your job right, your rating will improve over time. Here are some tips for a high customer score:

Try and always be polite to the customer and mind your manners and hygiene.
Lower the speed when driving up or away from their house.
Take care not to touch any of the customer’s possessions.
Be reasonably quick, so the food doesn’t get cold.

In case your ratings on DoorDash go awry, don’t let it affect you. You can improve customer reviews if you follow tips in this article. Take care while driving and delivering in general. If you don’t feel like it, take some time off, nobody is forcing you to work, and you’re not under a contract.

Are you satisfied with your reviews? Do you have any tips for novice Dashers? Join the discussion in the comments section below.

Disclaimer: Some pages on this site may include an affiliate link. This does not effect our editorial in any way.

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On This Page

Pros and cons
Current offer details
Key cardholder perks
Understanding the fees
DoorDash Rewards Mastercard vs. other rewards cards
Is this card worth getting?

Frequently asked questions

The perfect pick for DoorDash loyalists.

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Bottom line

This card is ideal for DoorDash fans who frequently use the service to order takeout, convenience or retail store delivery because it rewards those purchases heavily. The rewards rates are comparable to other rewards credit cards, but the perks and benefits are more limited.

DoorDash Rewards Mastercard®

Our writers, editors and industry experts score credit cards based on a variety of factors including card features, bonus offers and independent research. Credit card issuers have no say or influence on how we rate cards.

A FICO score/credit score is used to represent the creditworthiness of a person and may be one indicator to the credit type you are eligible for. However, credit score alone does not guarantee or imply approval for any financial product.

Rewards rate

4% cash back on DoorDash and Caviar orders. Enjoy this benefit on every type of DoorDash order, including restaurants, groceries, pet supplies, retail items, and more. No earning caps. 3% cash back on dining when purchased directly from a restaurant. No earning caps. 2% cash back on purchases from grocery stores, online or in person. No earning caps. 1% cash back on all other purchases. No earning caps.

Intro offer

With the DoorDash Rewards Mastercard get a free year of DashPass ($96 value).

Regular APR

DoorDash Rewards Mastercard Overview

With the DoorDash Rewards Mastercard , you'll be able to get the most out of the delivery service while earning rewards along the way. With this $0 annual fee card, you can earn 4 percent cash back rewards on all DoorDash and Caviar orders, as well as discounts at select merchants and restaurants. It comes with an exclusive access to special promotions and offers, such as free DashPass for a year.

The DoorDash Rewards Mastercard is a great way to maximize DoorDash rewards and benefits. However, its rewards rate is relatively close to rates available from other rewards cards with more diverse spending categories and extra perks. If you want to maximize your cash back rewards for more than just DoorDash, you might want to try pairing this card with another rewards card or choose a different one altogether.

What are the pros and cons?

Cardmembers have a high rewards rate on DoorDash and Caviar orders from hundreds of thousands of available merchants.

You automatically receive a free DashPass membership for a year.

There are a variety of additional perks that reward your spending, such as access to Mastercard World Elite benefits and discounts on eligible DoorDash and/or Caviar purchases.

Its limited-time discounts and promotions, such as $25 off two $100 nationwide shipping orders or more and 10 percent off one DoorDash order per month, are only short-term, and there is no guarantee that there will be more in the future.

There is no intro APR offer on new purchases or balance transfers, while some other no annual fee rewards cards offer this benefit.

Its highest rewards rate is limited to DoorDash and Caviar purchases, which confines your rewards earnings.

A deeper look into the current card offer

Quick highlights .

Rewards rate: 4 percent cash back on DoorDash and Caviar orders, 3 percent cash back on dining when purchased directly from a restaurant, online or in-store, 2 percent cash back on grocery stores, online or in-store and 1 percent cash back on all other purchases
Welcome offer: New cardmembers receive a Free year of DashPass ($96 value)
Annual fee: $0
Purchase intro APR: N/A
Balance transfer intro APR: N/A
Regular APR: 20.24 percent to 28.99 percent (variable)

Current welcome offer

New cardholders can earn one free year of DashPass, which provides you with unlimited deliveries from plenty of restaurants. Members also receive 5 percent DoorDash credits back on pickup orders and member-only exclusive benefits such as discounts on select restaurants and retailers.

After the first year, the DashPass membership auto-renews at the annual membership rate, which is currently $96, unless you cancel.

The free year of DashPass gives you a welcome bonus value of $96. However, this offer gives you a lower welcome bonus compared with other no-annual-fee rewards cards, such as the Chase Freedom Flex℠ or the Capital One Quicksilver Cash Rewards Card , which both offer a $200 cash bonus after spending $500 within three months of account opening. ( See Rates & Fees for the Capital One Quicksilver Cash Rewards Credit Card) . Additionally, if you wouldn’t spend $96 on a DashPass membership, you might find that a straightforward cash bonus is more valuable to you.

The DoorDash Rewards Mastercard rewards cardmembers for spending in the following categories:

4 percent cash back on DoorDash and Caviar orders
3 percent cash back on dining when purchased directly from a restaurant, online or in-store
2 percent cash back on grocery stores, online or in-store
1 percent cash back on all other purchases

Each anniversary year that you spend $10,000 on the card, you will also be eligible for a free year of DashPass. Otherwise, your membership auto-renews unless you cancel.

You earn high rewards on DoorDash purchases, so it’s a fine choice for DoorDash loyalists. The 3 percent rewards rate on dining is comparable to other rewards cards, except that it’s restricted to purchases directly from a restaurant — meaning your Seamless or Instacart orders won’t count for that category.

How you earn

Spending in the DoorDash and Caviar categories is the best way to earn maximum rewards with the DoorDash Rewards Mastercard. If you often order delivery from restaurants, you’re likely already familiar with these services. Caviar offers delivery from a curated list of what it claims are the “coolest” restaurants in your city. Beyond restaurants, DoorDash offers delivery service for groceries, convenience stores, flowers, retail, and in some areas, alcohol.

When you use the card in a third-party wallet like Apple Pay, Google Pay or Samsung Wallet, you can quickly earn these cash back rewards by just using an app. You can also continue earning the free DashPass membership perk when you spend $10,000 each year, which potentially increases the amount of discounts and exclusive offers you can have access to.

Food purchases directly from restaurants earn solid rewards, but there are cards that offer better rates with more flexibility. The American Express® Gold Card , which earns 4X points at restaurants (including takeout and U.S. delivery services like Uber Eats) and U.S. supermarkets (on up to $25,000 per year, then 1X points), rewards food-related purchases at the same high rate unlike the DoorDash Mastercard, which separates grocery, food delivery and restaurant purchases into different reward rate tiers. Keep in mind, the American Express Gold Card has a high $250 annual fee, so you would have to consider if the higher rewards rate and additional card perks are worth the cost.

But if you want to avoid an annual fee and get higher rewards rates, the Capital One Savor Cash Rewards Credit Card * is a great option. It offers a 4 percent cash back rate on dining along with categories like popular streaming services (such as Hulu and Netflix) and entertainment. It also has a 3 percent cash back rate at grocery stores (Walmart and Target are excluded), beating the 2 percent cash back rate offered with the DoorDash Rewards Mastercard.

How to redeem

The redemption choices are flexible and uncomplicated, as is typical of other reward cards.There is no minimum balance needed to redeem cash back, and the rewards you earn with the DoorDash Rewards Mastercard are not subject to expiration as long as you have an open credit card account.

Cardmembers can use their earnings to pay for DoorDash or Caviar orders (through checkout via DoorDash.com , TryCaviar.com , the DoorDash app or the Caviar app), to purchase gift cards from a wide range of brands and retailers or to receive a statement credit or direct deposit. Cardmembers can also redeem through Chase.com , the Chase mobile app or by dialing the phone number located on the back of the card.

How much are the rewards worth?

The DoorDash Rewards Mastercard's rewards system is straightforward. Your rewards are tracked in the form of points, and 100 points earned is equal to $1 cash back. You can choose to redeem your rewards for gift cards, statement credits or toward DoorDash and Caviar purchases.

Other cardholder perks

The DoorDash Rewards Mastercard offers a variety of worthwhile benefits, in addition to the one free year of DashPass. You'll also get special discounts and privileges that come with Mastercard World Elite, such as VIP access to Priceless Experiences® and World Elite Concierge. But, in comparison to other rewards programs, the roster of perks offered by this card isn't that remarkable. Some of these perks are only available for a limited time and others are already available among many cards.

Free DashPass membership

Cardmembers and one authorized user earn free DashPass for a year as part of the card’s welcome offer. You can continue to qualify for a free DashPass membership every anniversary year if you spend at least $10,000 on purchases. This includes $0 delivery fees and lower service fees for eligible DoorDash purchases and 5 percent back in DoorDash credits on pick-up orders.

10 percent monthly discount

Through DoorDash (excluding Caviar), you can get 10% off one Convenience, Grocery, Alcohol, Retail or DashMart order every month. Maximum discount of $15 per order. Offer expires 12/31/2024.

World Elite Mastercard benefits

Since the DoorDash Rewards Mastercard is part of the Mastercard World Elite membership tier , it comes with premium benefits such as:

Exclusive offers on Fandango, Lyft , DoorDash and ShopRunner (You can get $5 credit off your first DoorDash order each month as an eligible DashPass member with World Elite)
VIP access to Mastercard Priceless® Experiences, Mastercard Golf® and complimentary 24/7 concierge service
Access to McAfee, cyber protection and Mastercard zero liability protection, ID identity theft protection and global services
Access to Mastercard’s luxury hotel and resorts portfolio

Trip cancellation/interruption insurance

Your card is eligible for trip reimbursement for up to $1,500 per person and $6,000 per trip if you paid for nonrefundable travel with your card that you can’t complete for a covered reason. A flight home in case of an emergency can also be compensated.

Secondary car rental insurance

You will automatically receive secondary rental car insurance when you decline the rental car agency's rental car collision damage waiver and pay with the DoorDash Rewards Mastercard.

Purchase protection

The card reimburses you up to $500 per damage or theft claim via purchase protection on new purchases for 120 days following the purchase date (maximum coverage per account is $50,000).

Extended warranty

When you pay for eligible items with your card, you can get extended warranty coverage for up to an additional year on certain U.S. manufacturers' warranties.

Rates and fees

The DoorDash Rewards Mastercard has no foreign transaction fees, which is a terrific feature for a no-annual-fee rewards card, making it an excellent travel companion. But it has a high APR rate on purchases and no intro APR period, so if you don’t pay off your full balance before the end of the month, your outstanding charges will start to accrue significant interest. Notably, a number of no-annual-fee rewards cards provide intro APR offers on purchases, balance transfers or both.

There are also a few other fees to be aware of when using the card:

Penalty APR : Up to 29.99 percent (variable)
Balance transfer fee : Either $5 or 5 percent of the amount of each transfer, whichever is greater.
Cash advance fee : Up to 29.99 percent (variable; applies to APR as well). Either $10 or 5 percent of the amount of each transaction, whichever is greater.

These expenses are typical when compared to other rewards credit cards, although the balance transfer charge is notably higher than the average, which is generally either $5 or 3 percent of the transfer amount (whichever is greater).

How the DoorDash Rewards Mastercard compares to other rewards cards

The DoorDash Rewards Mastercard is a great choice for DoorDash loyalists looking to earn rewards on food and store delivery and restaurant purchases. It provides competitive cash back rates and special advantages, making it a solid pick for foodies and delivery service lovers alike.

When compared to other rewards credit cards , the DoorDash Rewards Mastercard offers a good number of incentives with no annual fee. However, there are other rewards cards that may offer greater value while also including DoorDash in their rewards structures.

Recommended Credit Score

Capital One Platinum Secured Credit Card

Discover it® Secured Credit Card

Intro Offer: Unlimited Cashback Match - only from Discover. Discover will automatically match all the cash back you've earned at the end of your first year! There's no minimum spending or maximum rewards. Just a dollar-for-dollar match.

Earn 2% cash back at Gas Stations and Restaurants on up to $1,000 in combined purchases each quarter, automatically. Earn unlimited 1% cash back on all other purchases.

DoorDash Rewards Mastercard vs. U.S. Bank Altitude® Go Visa Signature® Card

With no annual fee, the U.S. Bank Altitude Go Visa Signature Card is one of the best credit cards for dining and restaurant rewards . It earns 4 points for every dollar spent on dining, restaurant delivery and takeout — one of the highest dining rewards rates available on a no-annual-fee card. It also earns 2 points for every dollar spent on groceries, grocery delivery, gas stations, EV charging stations and streaming services, plus 1 point for every dollar spent on all other eligible purchases. And unlike the DoorDash Rewards Mastercard, it rewards food delivery and dining at the same rate, without limiting you to one delivery service. It also offers rewards redemption toward travel discounts, which the DoorDash Rewards Mastercard does not.

On the other hand, the U.S. Bank Altitude Go has a substantially higher spending requirement for its welcome bonus. New qualifying cardholders must spend $1,000 within 90 days of account opening to earn 20,000 bonus points, which is worth $200 when redeemed. When it comes down to it, you may need to carefully assess your spending habits as well as prospective redemption options to determine which card offers the most value for you.

DoorDash Rewards Mastercard vs. Chase Sapphire Preferred® Card

The Chase Sapphire Preferred Card earns 3X points on dining (including eligible delivery services), select streaming services and online grocery purchases (excluding Target, Walmart and wholesale clubs), 5X points on travel via Chase Travel℠ and Lyft Rides (Lyft offer valid through March 31, 2025), 2X points on other travel purchases and 1X points on other purchases. It not only rewards cardholders at the same high rate for dining, food delivery, streaming and online grocery purchases, but cardholders also have the opportunity to activate a DashPass membership for a minimum of 12 months (offer valid until December 31, 2024).

The sign-up bonus spending requirement is a bit steep, but the bonus itself is more valuable. You must spend $4,000 within three months of account opening to earn the 75,000 bonus, which is worth over $900 when you redeem through Chase Travel℠, significantly more than the DoorDash welcome offer. You also need to factor in the Sapphire Preferred’s $95 annual cost, as opposed to the DoorDash Reward Mastercard, which has no annual fee.

Best cards to pair with this card

To optimize your options for collecting points on more of your everyday purchases, consider pairing the DoorDash Rewards Mastercard with a card that offers high rewards rates in other categories. For no annual fee, the Chase Freedom Unlimited® offers 5X points on travel booked through the Chase Travel portal, 5X points on Lyft purchases (through March 2025), 3X points on drugstore purchases, and 3X points on dining at restaurants — which could come in handy if you need to order from an eligible delivery service on occasion. The card also provides 1.5X points on all other purchases.

If you want to earn rewards on food delivery services beyond DoorDash, you may also consider the Capital One SavorOne Cash Rewards Card , which currently offers unlimited 10 percent cash back on Uber and Uber Eats purchases, as well as a complimentary Uber One membership (valued up to $239, valid until 11/14/2024), which unlocks up to 5 percent off eligible Uber rides and 10 percent off Uber Eats orders, as well as a $0 delivery fee.

Bankrate’s Take — Is the DoorDash Rewards Mastercard worth it?

If you’re already a frequent DoorDash or Caviar user, then the DoorDash Rewards Mastercard could offer you a lot of value. Its rewards are primarily focused on food delivery purchases, plus you have access to a variety of exclusive bonuses, benefits and rewards. But, there are other cards that have similar, if not better, rewards and perks that still include DoorDash food delivery. If you want to earn a higher rewards rate in other bonus categories such as groceries or want high rewards for a variety of food delivery services, then another rewards credit card may be more useful.

*All information about the Capital One Savor Cash Rewards Credit Card has been collected independently by Bankrate and has not been reviewed or approved by the issuer.

*For Capital One products listed on this page, some of the above benefits are provided by Visa® or Mastercard® and may vary by product. See the respective Guide to Benefits for details, as terms and exclusions apply

What credit score is needed for the DoorDash Rewards Mastercard?

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What are the benefits of using the DoorDash Rewards Mastercard?

How does the doordash rewards mastercard compare to other cards that reward doordash food delivery.

* See the online application for details about terms and conditions for these offers. Every reasonable effort has been made to maintain accurate information. However all credit card information is presented without warranty. After you click on the offer you desire you will be directed to the credit card issuer's web site where you can review the terms and conditions for your selected offer.

Editorial Disclosure: Opinions expressed here are the author's alone, and have not been reviewed or approved by any advertiser. The information, including card rates and fees, is accurate as of the publish date. All products or services are presented without warranty. Check the bank’s website for the most current information.

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Michael Byers

Death of the Unicorns

A look at the market for these billion-dollar startups.

By Stefan Hepp
May 28, 2024
CBR - Entrepreneurship
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The emergence of unicorns—startups with valuations of $1 billion or more—reflects a new investment paradigm that believes smaller financing rounds followed by acquisitions or initial public offerings are not the most effective way to achieve success. Late-stage venture rounds have become more frequent and larger, resulting in the creation of billion-dollar startups. As of 2015, there were about 140 unicorns, and that increased to about 340 unicorns in 2018 before it exploded to more than 1,100 in 2021, when the unicorn phenomenon turned into a frenzy. According to Crunchbase, there were 168 unicorns that raised funding rounds of $1 billion or more between 2019 and the first half of 2021.

Since then, the funding environment for startups has become much more difficult. New funding rounds at valuations of $1 billion have become rare, while additional rounds for existing unicorns have often taken place at lower valuations. The real question, however, is how long this dry spell is going to last, as many unicorns have raised enough capital to survive until 2025. It will be interesting to see what happens once these companies, mostly unprofitable, need additional funding—and how many of those startups will maintain their unicorn status or even survive.

Previously, investors were willing to participate in late rounds at high valuations, as the IPO market seemed to offer substantial upside. José Correia and Andreia Dionísio of the University of Évora and Conesa Portugal’s Gonçalo Vidigal analyzed 44 unicorns that went public on Nasdaq and the NYSE between 2013 and 2017. The average pre-IPO valuation of a unicorn was $2.9 billion, and the average IPO valuation was $4 billion, a 35.7 percent increase. Reminiscent of past booms, participating in late-stage rounds and subscribing to IPOs of unicorns was a profitable strategy—as long as the boom lasted.

Participating in the unicorn trend was, and is, also seen by institutional investors as a desirable way to invest in the digital transformation of the economy, as venture-capital funds face oversubscription and restricted access. Recall the 1,100 unicorns in existence in 2021. They had raised a total of $700 billion, with a final valuation of $4 trillion, by the end of that year.

It is unlikely that all of these private unicorns will achieve a large multiple over the money raised. In a famous example of a failed unicorn, the SoftBank Vision Fund made one of its largest bets in WeWork (rebranded as the We Company in 2019) on the belief that flexible office space would disrupt traditional real estate. While the We Company attracted heavy investment as the potential leader in this space, the public market had concerns about the sustainability of WeWork’s unprofitable business model. Having initially aimed for a $49 billion IPO (which it withdrew in 2019), the We Company ultimately went public through a SPAC merger that put its valuation at $9 billion—and was worth less than $5 billion by mid-2022. In November 2023, the company filed for Chapter 11 bankruptcy protection.

Relying on a few investments for outsize returns over a long horizon may not be viable.

The unicorn boom also generated a string of success stories, however. According to Crunchbase, as of 2021, the most valuable private companies globally included ByteDance ($140 billion), SpaceX ($127 billion), SHEIN ($100 billion), Stripe ($95 billion), and Canva/Checkout.com (tied for fifth place at $40 billion).

Are unicorns a successful model for investors?

A series of successful IPOs have shown that unicorns can go public at valuations higher than the amount raised, as well as significantly higher than their post–money valuations from the last private funding round prior to IPO. However, the abundance of unicorns raises doubts about whether this trend can be sustained for the many that are still private. One concern is the issue of “overfunding,” in which entrepreneurs receive excessive funding without sufficient accountability measures. This raises governance concerns for investors, who also believe that it undermines effective cost control and spending discipline.

CB Insights, a business analytics company, published a research report in 2019 that examined the effects of overfunding. To begin with, startups that raised more than $100 million pre-IPO during 2013 to 2018 almost uniformly struggled to reach long-term growth post-IPO and were consistently outperformed by companies that raised less capital. This is an issue for post-IPO shareholders and postmerger SPAC investors.

But there is also evidence that the spread between the IPO valuation and the total funding received was declining. Between 2013 and 2018, those exit-to-raise multiples declined across all ranges.

How will a bubble affect venture capital?

The creation of unicorns is driven by a fear of missing the next Meta or Amazon. Companies often achieve unicorn status by addressing large numbers of users and providing digitally enabled services previously impossible to construct or deliver—ventures such as Uber, Airbnb, or DoorDash. Informed investors think unicorns are overvalued—regardless of whether they are invested in them, used later rounds as an exit mechanism, or otherwise benefit from the relentless increase in valuations that this stampede of money has caused. Being private, the companies lack liquidity yet have valuations similar to those seen during the dot-com boom. The only way for investors to make a profit is through IPOs or acquisitions made at even higher valuations.

In the past, pre-IPO private placements, which are an alternative to an IPO, were often priced at a 40 percent discount versus the valuation of comparable public companies. However, those “super-rounds” have not shown any valuation discount. By staying private, the funding avoids public-equity market regulations and provides certainty in receiving peak valuation, making it an attractive option for founders and early-round investors. This eliminates the valuation risk inherent in an IPO offering price.

An example of the perils of overfunding

The We Company was once valued at almost $50 billion. But after its planned IPO was canceled due to concerns about its business model and corporate governance, the company went public through a SPAC merger—at a much lower valuation.

Only a small percentage of unicorns are profitable, and their loss-making business models have been called into question by many observers. But the VC industry is well funded. According to PitchBook data, the industry’s cumulative, or undeployed, cash was about $222 billion at the end of 2021, a record high. Tech startups also raised a lot of money—according to Preqin, $476 billion, and CB Insights, $612 billion—in 2021 alone. The Economist reckons that the 70 largest unicorns can cover their burn rates until 2025. This ties in with the fact that secondary pricing for unicorns declined less than the broader stock market. With a shift in investor focus, there was already a slowdown in startups joining the unicorn club in 2022 compared with the previous years, as 308 private startups crossed the threshold in 2022 through November, compared with 596 overall in 2021, according to PitchBook data.

We can expect an increase in acquisitions as investor-backed startups seek consolidation. The reluctance of investors to provide more funding at high valuations will impact unicorns, leading to significant down rounds or failure.

But this process will take time and will only start to gain momentum in a few years. By 2023, the lack of large exits, combined with falling tech valuations and slower startup investment, had made the case for funding a Series D round or later much harder. These factors contributed to pushing US investment at this stage to its lowest point in years. In the first quarter of 2023, total Series D investment was down 92 percent from the peak.

Nontraditional investors, who played a significant role in late-stage funding rounds until 2021 but have experienced significant valuation losses in their portfolios since then, may no longer play the role they once did as providers of capital. Their reduced involvement could impact the availability of capital for unicorns.

In the pursuit of achieving unicorn status and driven by intense competition, startups secured large funding rounds by increasingly granting liquidity preferences to late-stage investors, giving investors in those rounds a choice between a pro rata share in exit proceeds or a preferential repayment of their invested capital. As a result, when unicorns face a cash crunch or consolidation, certain stakeholders may bear the consequences. Earlier-round investors, lacking the protective measures to oppose such concessions, often went along to ensure their portfolio company’s viability in a competitive market. If subsequent funding rounds do not materialize, or the company fails to achieve a favorable exit, late-round investors may recover their investments even if the exit valuation is below the valuation their entry price implied.

Contrary to conventional wisdom, VC investors may thus not be protected by their lower entry valuations and may bear the brunt of such losses. This dynamic challenges the notion that lower entry valuations provide a substantial cushion for early-round VC investors. While a unicorn bubble burst may not pose systemic risk, it could lead to significant write-offs for VC funds and prompt institutional investors to reevaluate their allocations to venture capitalists. Relying on a few investments for outsize returns over a long horizon may not be viable if many holdings are lost and holding periods lengthened. It is uncertain if current stakeholders in unicorns are willing to hold their surviving positions for many years if the risk increases that a significant number of their investments will fail.

Stefan Hepp is adjunct assistant professor of entrepreneurship at Chicago Booth. This is an edited excerpt from his book Private Capital: The Complete Guide to Private Markets Investing . Excerpted with permission from the publisher, Wiley. Copyright 2024 by John Wiley & Sons Ltd. All rights reserved. This book is available wherever books and e-books are sold .

Works Cited

José Correia, Gonçalo Vidigal, and Andreia Dionísio, “Unicorns and Their IPO: Are They Overvalued?” Working paper, August 2021.

In Informal Markets, Trustworthy Data Are Key

Reliable information, not financial literacy, is the main barrier to credit growth.

How Rich Are the Superrich, Exactly?

Policy makers trying to level the economic playing field need to understand the components of private wealth in order to establish taxes and rates that work as intended.

CBR - Inequality

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Want to know where batteries are going? Look at their ingredients.

Lithium and other key metals are shaping the future of battery technology.

Casey Crownhart archive page

A lithium mine supervisor stands on a gangplank to inspect an evaporation pond of yellow lithium-rich brine

This article is from The Spark, MIT Technology Review's weekly climate newsletter. To receive it in your inbox every Wednesday, sign up here .

I was chatting with a group recently about which technology is the most crucial one to address climate change. With the caveat that we’ll definitely need a whole host of solutions to truly tackle the challenge, my personal choice would have to be batteries.

This might not be a surprise, since I'm almost constantly going on about batteries—If you want to read more on the topic, we've got loads to choose from on the site. You can start here , here or here .

Batteries are going to transform transportation and could also be key in storing renewables like wind or solar power for times when those resources aren’t available. So in a way, they’re a central technology for the two sectors responsible for the biggest share of emissions: energy and transportation.

And if you want to understand what’s coming in batteries, you need to look at what's happening right now in battery materials. The International Energy Agency just released a new report on the state of critical minerals in energy, which has some interesting battery-related tidbits. So for the newsletter this week, let’s dive into some data about battery materials.

So what’s new with battery materials?

This probably isn’t news to you, but EV sales are growing quickly—they made up 14% of global new vehicle sales in 2022 and will reach 18% in 2023, according to the IEA. This global growth is one of the reasons we here at MIT Technology Review put “ the inevitable EV ” on our list of breakthrough technologies this year.

Add to the steady market growth the fact that around the world, EV batteries are getting bigger. That’s right—not just in the US, which is infamous for its massive vehicles. The US still takes the cake for the largest average battery capacity, but the inflation of battery size is a worldwide phenomenon, with both Asia and Europe seeing a similar or even more dramatic jump in recent years.

Add up the growing demand for EVs, a rising battery capacity around the world, and toss in the role that batteries could play for storage on the grid, and it becomes clear that we’re about to see a huge increase in demand for the materials we need to make batteries.

Take lithium, one of the key materials used in lithium-ion batteries today. If we’re going to build enough EVs to reach net-zero emissions, lithium demand is going to increase roughly tenfold between now and 2040. Lithium is one of the most dramatic examples, but other metals, like copper and nickel, are also going to be in high demand in the coming decades (you can play around with the IEA’s data explorer for yourself here ).

We’re not going to run out of any of the materials we need to generate renewable energy, as I wrote earlier this year . Batteries could be a tighter scenario, but overall, experts say that we do have enough resources on the planet to make the batteries we need. And as battery recycling ramps up , we should eventually get to a place where there’s a stable supply of materials from old batteries.

But we’ve already started to see what dramatic increases in material demand can mean in the short-term for the battery market . Recently, prices for lithium and some other metals have seen huge spikes as battery manufacturers scrambled to meet the immediate demand. That caused prices for lithium-ion batteries to increase last year for the first time ever.

What does all this mean?

So we’re seeing huge demand increases that are only going to continue, and while there are enough materials in the long term, there could be some short-term scrambles for purified and processed battery materials. That’s going to shape the battery world going forward, and there are a couple of ways that could play out:

First, automakers are going to get even more involved with the raw materials they need to make batteries. Their business depends on having these materials consistently available, and they’re already making moves to secure their own supply.

As of 2023, all but one of the world’s top 10 EV makers have signed some sort of long-term offtake deal to secure raw materials. Five have invested in mining, five have invested in refining, and almost all those deals have happened since 2021.

Supply constraints will also push new innovation in batteries.

We’ve already seen the start of this: cobalt has been a crucial ingredient in cathodes for lithium-ion batteries for years. But the metal has come under scrutiny because its mining has been linked extensively to forced and child labor.

In recent years tech giants and EV makers have started making pledges to use only responsibly mined cobalt. And at the same time, battery makers started turning to chemistries that contain less cobalt, or even cut out the metal entirely, partly in an effort to cut costs.

Lithium iron phosphate batteries don’t contain any cobalt, and they’ve grown from a small fraction of EV batteries to about 30% of the market in just a few years. Low-cobalt options have also gained traction just since 2019.

I think we’re going to keep seeing new, exciting options in the battery world, in part because of these materials constraints. Iron-based batteries could play a major role in grid-scale storage, for example, and we could also see more sodium-based batteries in cheap EVs soon.

I don’t pick favorites when it comes to climate technologies, but I’m always watching the battery world especially closely. So stay tuned for more on the crucial role of materials for the future of batteries—and in the meantime, check out some of our recent stories on the topic.

Keeping up with climate

There are record-breaking heat waves across the US, China, and Europe. ( New York Times )

→ I wrote about the limits of the human body in extreme heat in 2021. ( MIT Technology Review )

Speaking of heat, a group of scientists created an especially white paint that can reflect about 98% of the sun’s rays. It could help keep buildings cooler. ( New York Times )

Among the most important components in many fusion reactors are the magnets. I loved this in-depth look at the role of superconducting tape inside the tokamak reactor that Commonwealth Fusion Systems is building. ( IEEE Spectrum )

Diablo Canyon is California’s last nuclear plant and the state’s single largest energy source. It’s scheduled to come offline in 2025—but whether or not that will happen as planned is still to be determined. ( Los Angeles Times )

Some oil companies are getting into the carbon removal game. Their involvement with the technology could make things complicated for its role in cutting emissions. ( E&E N e ws )

The Biden administration is putting a lot of money into “climate-smart” crops, which could help pull more carbon out of the atmosphere and store it. But critics are concerned that we don’t understand or measure enough to know how well these plans would work. ( Yale E360 )

These companies want to replace polluting diesel generators with batteries. ( Canary Media )

Climate change and energy

These artificial snowdrifts protect seal pups from climate change.

The human-built habitats shield the pups from predators and the freezing cold, but they’re threatened by global temperature rise.

Matthew Ponsford archive page

How thermal batteries are heating up energy storage

The systems, which can store clean energy as heat, were chosen by readers as the 11th Breakthrough Technology of 2024.

Hydrogen trains could revolutionize how Americans get around

Decarbonizing rail transportation is a political problem as much as a technological one.

Benjamin Schneider archive page

Three takeaways about the current state of batteries

Batteries can unlock other energy technologies, and they’re starting to make their mark on the grid.

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Outdoors | Colorado guidebook for kids adds learning to…

Things To Do

Outdoors | colorado guidebook for kids adds learning to the mix.

WOODLAND PARK, CO - April 10: Florissant Fossil Beds National Monument features petrified redwood stumps, thousands of insect and plant fossils. The park located in Teller County, Colorado. April 10, 2018. (Photo by Hyoung Chang/The Denver Post)

“Exploring Colorado With Kids,” by Jamie Siebrase (a freelance writer for The Denver Post) and Debbie Mock (Falcon Guides)

Letting a kid “wander the historical buildings at the Centennial Village Museum or touch a cloud inside the National Center for Atmospheric Research, that’s when a spark is ignited and the best kind of learning happens,” write the authors in their introduction to “Exploring Colorado With Kids.”

This guidebook is a list of fun places to go in Colorado that also teach something.

For instance, at Florissant Fossil Beds National Monument, kids take a mile-long journey through a petrified forest. At Junkyard Social Club in Boulder, they play on equipment made from recycled junkyard finds and make their own toys from discarded parts. Marjorie Perry Nature Preserve is a wildlife preserve in the metropolitan area, with foxes, raccoons, coyotes and cottontail rabbits. It’s a great area for young bikers.

The guide includes location, drive time from Denver, accessibility and tips about each area. It’s a great guide for parents who want to sneak a little something extra into family fun.

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Whizz wants to own the delivery e-bike subscription space, starting with NYC

Side shot of food delivery worker on Whizz e-bike on NYC street in front of street mural

New York City, home to over 60,000 gig delivery workers, has been cracking down on cheap, uncertified e-bikes that have resulted in battery fires across the city.

Some e-bike providers may see such regulations as a problem for business. But e-bike subscription startup Whizz sees it as an opportunity.

“I think the market is moving from a Wild West to a mature market,” Mike Peregudov, CEO and co-founder at Whizz, told TechCrunch. “We’re lucky to be here in this moment because after all the regulations happen, it will be very hard to enter this market.”

The New York-based startup claims to offer gig workers access to safe, high-quality e-bikes for between $139 and $149 per month. Couriers for Grubhub and DoorDash, Whizz’s official partners in NYC, can access subscriptions and rent-to-own schemes for 15% off. Subscriptions include service, maintenance, anti-theft protection and more.

Founded in 2022, Whizz this week raised $12 million to build more e-bikes, begin producing e-mopeds and expand beyond New York to other cities, including Boston, Chicago, Miami, Philadelphia and Washington, D.C. The round was broken into $5 million in equity led by Leta Capital and $7 million in debt from Flashpoint VC.

Ultimately, Whizz wants to launch nationwide. In the short-term, the startup aims to manage 40,000 e-bikes in the NYC area over the next three years, up from the 2,500 e-bikes Whizz currently has deployed across NYC and Jersey City.

There are few players in the e-bike subscription space in the U.S. Whizz’s main competitor is Zoomo , an Australian startup with a presence in NYC and a handful of European cities. Zoomo’s subscription costs, on average, are about $49 per week or just under $200 per month. Uber Eats couriers get a better deal at $24 per week, or just under $100 per month. Zoomo also works with enterprise customers to provide entire fleets.

The lack of disruption in the e-bike subscription arena could mean that Whizz is in a perfect position to get a first-mover advantage. Or it could mean that the e-bike subscription model is difficult to get right.

Other consumer-facing micromobility subscriptions in NYC have come and gone, like Beyond’s e-scooter rental offering and charging infrastructure company Revel’s attempt at an e-bike subscription . And as we’ve seen from the many failures of shared micromobility companies like Bird and Superpedestrian , hardware-as-a-service (HaaS) is a high-capital expenditure business. That doesn’t always square up to the most attractive aspect of subscriptions: an affordable price point. The combination of the two opposing forces often translates to unimpressive margins.

On the other hand, subscriptions have the benefit of repeat revenue, which can be leveraged to improve margins as long as a company keeps operations lean and efficient.

Whizz says this is where it can shine. The startup has relied on its proprietary software that streamlines operations and a culture of bootstrapping to grow 3.5x year-over-year and reach an annual recurring revenue (ARR) of more than $8 million as of May. ARR is a projection of revenue for the year based on current and expected customer numbers.

Peregudov also says Whizz will be EBITDA positive in two to three months and fully profitable within nine months.

The CEO and his co-founders all came to New York from Russia a few years ago after founding and selling subscription-based businesses. Peregudov built Partiya Edy, a meal-kit delivery service, and sold it to Yandex in 2019 for $25 million. His co-founders — Alex Mironov, Ksenia Proka, and Artem Serbovka — built and sold an e-bike subscription platform, Moy Device, to a private equity firm in Russia.

“We never raised hundreds of millions, and I think in this type of business, that could be dangerous,” Peregudov said. “We’ve seen companies that have raised $100 million and then they try to blitzscale. This business is not about blitzscaling.”

Using software to improve unit economics

Hands on an open Apple laptop displaying Whizz's management software.

Peregudov says the most important part of Whizz’s business is its proprietary “enterprise resource management” (ERP) system, the software that powers the back end and protects Whizz’s assets. The CEO says this software helps Whizz cut costs by 35%, achieve a 85% fleet utilization rate and “improve margins at every step.”

The software provides analytics on everything from how much time it takes to complete a repair to how IoT can help manage warehouse logistics, from information on all bikes and customers in the system to revenue and payments management. Whizz’s system can even remotely control parts of the bikes to brick them if they get stolen.

Another aspect of Whizz’s software is its internal scoring model, which the startup uses to ensure it’s renting bikes to responsible people. “This scoring system is AI-enabled with more than 50 parameters, and it’s like a bank credit score,” Peregudov said. “These guys are mostly immigrants, and we are probably the only company on the market that can score them because banks don’t do that. That’s why these guys don’t have credit scores. Our bikes are often the only option for affordable transportation for them.”

Quality e-bikes, batteries and service

Whizz co-founders (Left to right): Alex Mironov; Artem Serbovka; Ksenia Proka; Mike Peregudov

Whizz’s e-bikes are also designed in-house specifically to service food delivery workers. Peregudov claims the bikes are reliable enough to ride for up to 1,000 miles per month and have large batteries to enable couriers to drive more, and thus, earn more. The batteries, he says, are UL certified and built with Samsung cells.

Gig workers in NYC can visit one of Whizz’s five hubs to pick up bikes and have them repaired or replaced in 30 minutes or less. The hubs are located in Midtown, Union Square, Harlem and Brooklyn, with a fifth coming this week to Jersey City.

Whizz also says it offers customer service in six languages: English, Spanish, French, Turkish, Arabic and Russian. The major snag in Whizz’s future plans is the fact that its bikes and batteries are all assembled in China. The Biden administration recently announced new tariffs on Chinese imports, including e-bikes and batteries, which will be subject to a 25% price hike. Peregudov says he’s not worried because Whizz owns its IP and can move production to a new partner in India or Vietnam.

Can Whizz’s model scale across the U.S.?

While the e-bike subscription market geared at gig delivery workers is still new, it’s not a guarantee that Whizz will be able to scale in the U.S. Zoomo, the incumbent, as it were, has a respectable presence in Europe, but its market share in the U.S. has recently shrunk. The startup used to offer its services in San Francisco, but shuttered there in 2022. Zoomo did not respond to TechCrunch to explain what went wrong.

Whizz’s strategy for expansion is twofold: Work its way down the East Coast before expanding nationally, and offer new form factors to reach a broader range of delivery workers.

Whizz’s latest funding round will help get the company part of the way by taking more territory in NYC and building a new e-moped. In the long run, the startup sees itself even potentially bringing EVs onto the platform for delivery workers who don’t live in bike-friendly cities, which are few and far between in the U.S.

Sergey Toporov, a partner at Leta Capital who led Whizz’s equity round, said he invested in the startup because it was able to achieve a great contribution margin on a small scale.

Toporov noted that Leta mainly invests in software companies, so Whizz’s ERP system is what appealed the most because it will help the company stay efficient and organized as it scales its fleet, customers and employee base and brings on new types of vehicles.

“The hype around micromobility and fast delivery has passed, and most VCs have pivoted to other industries. However, we strive to focus on companies with fundamental business value in the markets not inflated by an excess of capital,” Toporov said. “We believe that Whizz is a hidden gem that will continue to surprise the market.”

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IMAGES

DoorDash’s App Review Order
How to leave or write a review on Doordash [Updated 2022]
DoorDash Review: Pros, Cons, and How to Get Started with Delivery
Can You See Your DoorDash Reviews?
How to leave or write a review on Doordash [Updated 2023]
Doordash Delivery Review and Tips Card for More Reviews and Tips Place

VIDEO

HUGE TIP on DoorDash #doordash #doordashdriver #shorts
DoorDash Delivery #doordash #doordashdriver #shorts
Tip on DoorDash #doordash #doordashdriver #shorts
DoorDash Delivery #doordash #doordashdriver #shorts
DoorDash Delivery #doordash #doordashdriver #shorts
Tip on DoorDash #doordash #doordashdriver #shorts

COMMENTS

Reviews & Photos on DoorDash
The current page provides a brief overview of reviews, photos, store ratings, and liked items. Look below for other pages: Store pages on DoorDash display store ratings, public reviews, most liked items, and photos from customers. These features (highlighted below) help you find trusted feedback and recommendations from people in your ...
Public Reviews FAQs
Select 'Tap to review' in the light grey box to open a submission form. 3. Select 'Public Review' or 'Private Feedback' from the drop-down menu in the top right corner of the page (Note: private feedback is not available on web) 4. Select your star rating and tap into the textbox to type your review. 5.
How can I provide feedback regarding my DoorDash delivery or dasher
Your feedback is very important to us. You can rate your Dasher and overall delivery experience by navigating to your DoorDash Merchant Portal and selecting the Orders tab. Here, you can find the delivery you wish to provide feedback for and select Rate next to the Dasher's name. Select your rating from the 3 options: Poor, Good, or Great.
DoorDash Reviews
" Let's start by saying doordash is terrible honestly. They make money while you get the scraps. So this is how doordash works: I have included pictures to support my review. Everyone says doordash is the highest paying app, well honestly that's a lie. You have three(3) leave to go through; silver, gold and platinum. Silver level is how they ...
My Complete Review After 50+ Orders: The Brutally Honest Truth About
While DoorDash deserves praise for baking simplicity and user-friendliness into the core ordering experience, their operations and back-end execution continues leaving much to be desired. Over 50+ orders spanning a full year, I encountered the same painfully predictable issues time and again: Pros. Cons.
DoorDash Review: Pros, Cons, and How to Get Started with Delivery
DoorDash began in San Francisco. Now, you can access the service in most major US cities. In addition to regular delivery, there are three options for placing an order via the app or the website: 1. Pickup. Some restaurants may not be delivery partners, but they allow you to place pickup orders.
How to Leave Review on Doordash in 2023 • Eat, Sleep, Wander
How to leave review on doordash. Step 1: Open the DoorDash app on your mobile device and tap on the account icon located in the top left corner. Step 2: Tap on "Your Orders" to access your order history. Step 3: Find the order that you want to review and tap on it to open the order details. Step 4: Scroll down to the bottom of the order ...
8 tips for writing great customer reviews
Tips. 8 tips for writing great customer reviews. Trustpilot is committed to transparency. Read the Transparency Report 2024 . Detailed, constructive and polite feedback in reviews is valuable input for our online review community, including the businesses reviewed. We do have rules about what should and shouldn't be included when you write a ...
Read Customer Service Reviews of doordash.com
DoorDash's customer service is a joke. They undermine customers while they're being nickle and dimed playing us. DoorDash doesn't even deserve a ⭐️ in the negative. Do BETTER DoorDash. Date of experience: May 21, 2024. AA. Angelia Arthur. 10 reviews.
How to Leave a Review On Doordash
Tap on "Rate and Review Order" located at the bottom of the screen: After selecting the order, scroll down to find the "Rate and Review Order" button. Tap on this button to leave a review. Use the five-star rating system to rate your overall experience: The five-star rating system is the first thing you'll see when leaving a review.
How do I leave a review for my Dasher? : r/doordash
Go to orders, click the order and it'll say rate your order. That review was for the Dasher. They don't do then separately, they just remove anything under a 5 star if the customer complains about the store. If you complain but still leave 5 stars, the driver will still get a 5 star.
How to Manage DoorDash Customer Reviews on the Merchant Portal
Your most recent DoorDash reviews from customers will be displayed first. The date shown refers to when the feedback was left (most feedback is left within 24 hours of the order). To observe trends, select a time period, e.g., "last 7 days", "this week," "last month," etc.
DoorDash
Headquarters. 303 2nd St Fl 8, San Francisco, CA 94107-1366. BBB File Opened: 11/18/2015. Years in Business: 10. Business Started: 6/21/2013. Business Started Locally:
How to View and Read My Customer Reviews on DoorDash Food Delivery App
Viewing Your Ratings. Open the DoorDash Dasher app. Go to the "Ratings" tab. Your overall "Customer Rating" will be displayed. Select your customer rating to view details. From the Ratings details screen, you can see your last 100 delivery ratings, the breakdown by star rating, customer feedback, and more.
How are customer reviews collected and displayed?
Reviews are sorted automatically based on several factors including relevance and quality in addition to recency. This means that the most recent review may not appear first. Approved public reviews will be displayed on your store page. Mx portal will show both approved and rejected reviews. To determine if a review was approved, please visit ...
How to Rate Doordash Driver
A list of all your orders will come up. Tap on the order you want to rate. The name of your delivery driver will be located under the stars. Tap on a star rating. If you choose less than a five-star rating, Doordash will want to know why. So be prepared for a white box to come up for your explanation.
Food Delivery Services and Apps Review
Grubhub and DoorDash told us that service fees and delivery fees go toward operating costs, such as driver background checks, insurance, maintaining and updating the delivery app technology, and more.
[Customer here] Is there a way to change the review I left for ...
I accidentally left a low star review for the dasher without thinking, when it was the restaurant that fucked up. I feel bad and want to change it. Am I just blind\a dumbass, because I can't find where to go in the app to correct it.
How To File A DoorDash Complaint [And Get Response]
Here's how to start a live chat session on the app. Open the app on your mobile device, click the menu icon at the top right, and select 'Help' from the available options. Next, you'll see a list of subjects. Select what's relevant to your complaint. After that, click on the 'Chat with Support' button.
How to See My DoorDash Reviews
Here's how to view your ratings: Launch the DoorDash Driver app on your phone or tablet. Tap on the Rating option. You can see the customer reviews here alongside detailed info about your Dasher ...
Review Guidelines
We want to ensure that you have tasted the restaurant's food and have had a real experience with the restaurant. Review length: Write a sentence or two on how your dining experience was. Few words aren't helpful for other diners and rambling for paragraphs will be overlooked. Profanity: Do not curse or make personal attacks.
Public Review & Photo Guidelines
Public Review & Photo Guidelines DoorDash strives to maintain a high level of integrity with respect to published user content, including ratings, reviews, and photos. All public store reviews and photos are moderated by DoorDash and are subject to approval before publishing. To maintain a safe and trustworthy community, any content that does ...
DoorDash Rewards Mastercard® review
The DoorDash Rewards Mastercard® earns 4% back on DoorDash and Caviar orders for no annual fee. Read Bankrate's full DoorDash Rewards card review.
Death of the Unicorns
By Stefan Hepp. May 28, 2024. CBR - Entrepreneurship. The emergence of unicorns—startups with valuations of $1 billion or more—reflects a new investment paradigm that believes smaller financing rounds followed by acquisitions or initial public offerings are not the most effective way to achieve success. Late-stage venture rounds have become ...
Want to know where batteries are going? Look at ...
Take lithium, one of the key materials used in lithium-ion batteries today. If we're going to build enough EVs to reach net-zero emissions, lithium demand is going to increase roughly tenfold ...
Colorado guidebook for kids adds learning to the mix
Letting a kid "wander the historical buildings at the Centennial Village Museum or touch a cloud inside the National Center for Atmospheric Research, that's when a spark is ignited and the ...
Dasher Under Review Deliveries
Orders Under Review. How it works. Potential delivery or security issues are detected: Our system flags orders for potential delivery issues, and security purposes (e.g. potential fraud). Your earnings for these deliveries are withheld until a review occurs. We review the details within 24hrs: Our team carefully reviews each order to determine ...
Whizz wants to own the delivery e-bike subscription space, starting
The New York-based startup claims to offer gig workers access to safe, high-quality e-bikes for between $139 and $149 per month. Couriers for Grubhub and DoorDash, Whizz's official partners in ...