how to solve problems in office

9 Most Common Microsoft Office Problems & Their Quick Solutions

There are a plethora of services that the Office Suite provides in its Excel. Word, Outlook, PowerPoint, and Access Ecosystem are some of them. but many lead to common Microsoft Office Problems.

Every update brings new features, like the Office 2019 brought features like:

• Adding Visual Impact
• Extensive Use Of 3D Models
• Accessibility Fixes

Managing your resources in accordance with all the ongoing updates is a complex task, Hence, getting help from an experienced NYC IT service provider becomes a necessity. They are always available at your disposal, helping your organization function without any hindrances.

Some Microsoft Office problems arise more frequently than others, However, if you know the solution to these frequent problems, you will no longer need to contact an IT support technician for minor issues.

This will not only save you time but also free up your organization’s IT support resources. And they will be able to focus more on complex tasks instead of the nominal issues.

9 Most Common Microsoft Office Issues & Their Solutions

1. Incorrect Outlook Password

Collaboration is the key aspect of working in an organization. But it has its own demerits. If anyone in the organization changes the password and you remain uninformed, all you’ll be left with is head scratches.

Or worse, you’re not aware of who changed the password, you can experience a major productivity set-back, while this might also pose a security concern.

To avoid such a hassle, all you need to do is:

a. Click on the ‘forgot password’ option and you will be led to a new page. Enter an alternate email address to receive further notifications regarding this issue.

b. Insert the right details as mentioned by the Microsoft team in the recovery form. This will include the date the account was created, the location it has been operated in, phone or systems it has been used on, and so on.

c. Give as much relevant information as you can. The Microsoft team will review your application. This entire review process can take a few hours on weekdays. You might have to wait a couple of days on weekends.

d. After you get the ‘Set new password’ link, make sure that your new password follows the Microsoft’s guidelines, i.e. a combination of lowercase and uppercase letters, numbers, and special characters.

e. Congratulations, you have successfully recovered your account!

Bonus tip: 6 Quick Tips About Multi-Factor Authentication That You MUST Follow

2. Outlook Crashes

Over time, outlook gets clogged with files and starts to display limitations. It will take more time than expected to load and might even cause scroll-lags.

And sometimes, it will close unexpectedly. The best solution for this problem is to archive old files that are not in use and free-up the resources. You can also delete unnecessary large files to see some substantial performance improvements.

3. Office Installation Error

It is a common phenomenon to face issues while installing Microsoft Office and several companies complain about this frequently.

The error usually occurs if you have an older generation Office Suite. This can bring up problems like:

• Incorrect password
• Slower installation than usual
• Automatic suspension of the window
• Non-responsive window

To tackle such problems, carry out the installation process under the supervision of a Microsoft technician. This help can be done in-person or via screen sharing with remote assistance.

Both work fine and will give you a clean installation experience. But if you have been guilty for not following this procedure, then you can rectify your mistake by reinstalling the Office Suite.

Before you go ahead, first ensure that the previous Office installations are uninstalled in a clean manner.

4. Blue Screen

Technically, the blue screen is not an Office 365 problem but a Microsoft OS issue. However, this screen could unexpectedly show up while using the Office Suite.

This occurs due to the recent driver updates or any hardware failures. A simple restart or a hard reboot can fix this problem.

Bonus tip: How to Protect Your Identity With Cybersecurity-as-a-Service?

5. Unsaved Documents

You can always expect some minor mistakes while multitasking. But these mistakes can cost you big-time if you do not have a system to back you up.

And closing a file unexpectedly is one of the most committed mistakes while multitasking. Thus, if you too have the habit of repeating this mistake every once in a while, then AutoSave features are best for you.

AutoSave works in direct accordance with OneDrive. Thus, every file that you work on is automatically saved after every change you make.

Hence, the next time you accidentally close a file, you can go to the OneDrive repository and retrieve your data.

6. Delays In Opening Word Documents

This was quite evident after the Fall Creators Update aka Windows 10 Version 1709. Several users report that their word documents take longer than usual to open and sometimes, crashes abruptly.

The reason behind this slowdown is the new version of the Office Suite actively tracking and scanning for malicious content that can compromise your security and expose your organization’s confidential information.

Microsoft claims to have been working on this issue, further stating that future updates will be devoid of it.

7. Business Contact Manager Crash

Business Contact Manager (BCM) is one of the most important Outlook add-on for Customer Relationship Management (CRM).

Furthermore, if you’re experiencing frequent crashes like most of the problems on this list, then this is most likely due to the recent system updates — especially if you’ve updated from Windows 7/8.1 to Windows 10.

The simple solution to this problem is reinstallation of ‘Microsoft Chart Controls for Microsoft .NET Framework’.

8. Unable To Print Word Documents

To resolve this issue, start with looking out for basic hardware shortcomings. Some common instances include lack of paper or ink and no connectivity.

If your hardware is in check and you still face issues while printing, then deem the issue to be a technical one and try troubleshooting. Go to ‘device manager’ and select the ‘printer’ section. Start with the troubleshooting process and your issue will get resolved within seconds.

If the problem still persists, then an IT support technician is your last yet best resort.

9. Sync Problems

Have you closed a file to later realise your data wasn’t saved? Then, know what sync issues are.

The root of this problem could be as simple as a bad internet connection yet your worst nightmare. Hence, always ensure that your WiFi or ethernet cable is tightly connected before closing any files.

If the problem persists, then click on the ‘WiFi tab’ in the status bar, go to ‘network & internet settings’, and double click on ‘network troubleshooter’. This will fix your issue, instantly.

Didn’t Find Your Problem Listed Above?

We have listed the most common Microsoft Office problems. However, if you’ve been facing issues apart from the aforementioned ones, then yours is a critical problem.

However, every problem has a solution. If you cannot resolve any issues yourself, we recommend contacting an experienced IT support team to resolve it for you.

Xperteks is a master technology service provider for IT support in NYC that can help you with minor and major technical issues that may be hampering your productivity. Feel free to schedule a call with us at 212.206.6262 , and our experts will provide you with the best quality technical assistance.

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How-To Geek

How to use office 365's troubleshooting tools to fix common problems.

If you're experiencing trouble with your Office 365 installation or issues with specific Office apps, Microsoft offers two automated tools that may be able to help you troubleshoot and repair your problems.

Quick Links

All office 365 users: repair an office installation from the control panel, office 365 business users: troubleshoot using the support and recovery assistant.

Related: Detect and Repair Applications In Microsoft Office 2007

The first tool--the Office Repair wizard--is more limited in what it can do, but it's available to all users of Office 365 Home or Business. The second tool--the Office 365 Support and Recovery Assistant--is much like the old Office Diagnostics tool you may remember from Office 2007. It covers more problems and hooks into online support resources better, but unfortunately is only available to users of Office 365 Business.

Related: How to Scan for (and Fix) Corrupt System Files in Windows

Whether you're using Office 365 Home or Business, you can try to repair an Office 365 installation by re-running its Setup program from the Control Panel. It isn't as good at solving specific problems--especially with Outlook--as the troubleshooting tool that business owners can use, but it is good at helping to resolve installation problems and often for fixing individual Office programs that won't start or keep crashing on you. It can also help resolve issues that poorly-written add-ins can sometimes cause.

You can choose one of two options when you perform a repair:

• Quick Repair . This type of repair goes pretty quickly, but it only tries to detect and replace any corrupt files in your Office installation--similarly to what the System File Checker tool does for Windows.
• Online Repair . This type of repair actually uninstalls and reinstalls Office. It takes longer to run and requires an internet connection, but it performs a more complete repair job.

The online repair option is pretty good about keeping your preferences in place--and it won't affect any of your documents--but we recommend trying the quick repair first and then using the online repair if your problem isn't resolved.

Before you get started, go ahead and save any open Office documents and then close all your Office programs. When you're ready, click Start, type "Control Panel," and then hit Enter or click the result.

In the Control Panel window, click the "Uninstall a program" link.

In the Programs and Features window, select your Office 365 installation from the list and then click "Change" to open the repair wizard.

Select whether you want to run a quick or online repair and then click "Next." For this example, we're going to be running a quick repair, but the process is pretty much the same no matter which option you pick.

Click "Repair" to start the repair process.

The wizard will close any Office programs that are still open and will then begin scanning for and replacing corrupted files. It should only take a few minutes. When it's done, click "Close."

You can now test your Office apps to see if your problem has been fixed. If you're still having issues after running a quick repair, go ahead and try the more thorough online repair. It will take some time, since it has to uninstall Office and redownload the installation, but it should get you fixed up if the quick repair doesn't.

The Support and Recovery Assistant for Office 365 is a relatively new troubleshooting tool you can download from Microsoft. Right now, it's only available for users of Office 365 Business. Office 365 Home users can download and run it, but one of the last steps of the troubleshooter is to sign in with your business account. Still, if you are a business user, it can be a valuable tool.

While its primary focus is on Outlook issues right now, it can help also identify and resolve problems with installation and activation of Office 365. Plus, if it's like most Microsoft troubleshooters, you can expect it to add more functionality over time. For right now, though, it can help you with problems like:

• Basic Outlook issues, such as when Outlook--for Windows or Mac--stops responding or receiving emails, won't remember your passwords, or cannot connect to shared mailboxes and calendars.
• Syncing problems with Office 365 on your mobile device.
• Trouble setting up Outlook on the web.
• Difficulty with Exchange Online.

Start by downloading and installing the Support and Recovery Assistant for Office 365 . Run the program on the machine where you're experiencing the problem, accept the licensing terms, and you'll arrive at the main page where you can begin selecting the issue you're having. For this example, we're going to run through troubleshooting a startup problem with Outlook, but the basic process is the same no matter what problem you're having.

Select the issue, use the steps in the troubleshooter to help narrow down that issue, and then let the troubleshooter try to fix it. On this first screen, choose the basic area you're having difficulties and then click "Next."

On the next page, select the specific problem you're having and then click "Next."

The troubleshooter needs to run on the machine where you're having trouble, so tell it "Yes" and then click "Next."

At this point, you'll need to sign in with your Office 365 Business account to proceed. Just type in your credentials and click "Next."

The troubleshooter will attempt to locate and fix whatever problem you specified. The troubleshooter can fix most problems automatically. Occasionally, it may run into a problem that it needs you to take steps to fix, such as when Outlook needs to be updated.

If the troubleshooter is successful, you can go ahead and try your program again to see if it works. If the troubleshooter reports that it cannot fix your problem and has no suggestions for you to try yourself, it will ask whether it can record the steps you take while you reproduce the problem so that it can send those steps to Microsoft for review.

How to Fix the "Product Activation Failed" Error on Microsoft Office Apps for Windows

Using a licensed copy of Office for Windows, but still encountering activation failures? Here's how to fix it.

Do you encounter the "Product Activation Failed" error when you open Office desktop applications? Do you want to use Word, Excel, and other apps, but an error bar appears on the screen informing you that your product has been deactivated and you should reactivate it first? You might find this extremely frustrating, especially when you have to complete a project urgently.

Why does this issue occur? This article will discuss the causes of this error on Windows and how to fix it.

What Causes the "Product Activation Failed" Error in Microsoft Office Apps?

Here are a few reasons why you might see a "Product Activation Failed" error on any Microsoft Office app:

• You're either using the app without a license, or your Microsoft 365 or any other subscription has expired.
• You are running a pirated version of Windows.
• If the subscription is active, you might be logged in to the app with a different account than the one you subscribed with.
• It's been a while since you updated your Office apps.
• The date on your device is incorrect.

As you now better understand what causes this error, let's see how to fix it.

How to Fix the "Product Activation Failed" Error in Microsoft Office Apps

To fix the "Product Activation Failed" error, ensure your subscription is active, you're signed in with the right account, and the date is correct. Other possible solutions include updating the Office app where you are encountering the issue and confirming that you have a genuine copy of Windows installed on your computer.

Now let's see how to check the above settings and apply the solutions to prevent this error from occurring again.

1. Apply Some Preliminary Fixes

First, perform the following preliminary checks:

• Ensure Microsoft Word, Microsoft Excel, or any other app you're using is up-to-date. For that, open the app, navigate to the File tab, and select Account on the left sidebar. Then, click on the Update Options dropdown and select Update Now .

If the above steps don't help, try applying the remaining fixes.

2. Don't Use a Cracked Version of Microsoft Office Apps

To activate Microsoft Office apps legally, you should always purchase the subscription from Microsoft's website or its trusted partners. If you have used a crack or third-party activator to activate these apps and encountered this issue after a few days, Microsoft is likely to have detected this unauthorized activation and blocked it.

Therefore, if you have chosen an illegitimate path, purchase the Microsoft 365 subscription, and this error will be resolved. If you want to get a better deal, check out our article covering different ways to get cheap Microsoft Office and Microsoft Word licenses .

3. Don't Use a Pirated Copy of Windows

Just as you should avoid activating Office apps through unauthorized means, you shouldn't use unauthorized gateways to activate Windows. If Microsoft detects that you are using a copy of Windows that is not legitimate, it may block your access to certain apps and features.

Consequently, your legitimate Office subscription may not work on illegally activated Windows. So, if you're using a pirated copy of Windows, consider buying a license.

However, if you are already subscribed to Microsoft 365 and Windows is registered, ensure it hasn't expired.

4. Ensure Your Subscription Hasn't Expired

Check the email account you used to purchase the subscription to see if you have recently received an email from Microsoft. If you find an email regarding subscription expiration, log in to your Microsoft 365 account to confirm.

If the subscription has expired, you will have to renew it to fix the error. However, if you have not received any email and the subscription is still active, you might be logged in to Microsoft apps with a different account.

5. Ensure You Are Logged Into the Correct Account

You must use the same Microsoft account you used to buy the subscription to access all features of the Office apps. If you share your computer with others, they might have logged in to their accounts that do not have active subscriptions.

To ensure that's not the case, follow the below steps:

• Open the Office application where you are experiencing the error.
• Navigate to the File tab and select Account on the left sidebar.
• Under User Information , you can find the account information. If you see a different account there, click on Sign out . Then, sign in again using the account that has an active subscription.

6. Ensure the Date Is Set Correctly

The "Product Activation Failed" error can also be caused by an incorrectly set date on your device. If your subscription is going to expire in a specific month of the year, which is yet to come, but the date you set on your device goes past the day when the subscription will actually expire, you may encounter this error.

Look at your screen's lower-right end and check the set date. If it isn't set correctly, follow our guide on how to change the date and time on Windows 11 .

7. Reset the Problematic Office Application

If the above checks don't help, reset the Office application where you are experiencing the error. Resetting the application won't delete any of your data. However, it may revert any customizations you've made in the app so far. If that's a concern for you, skip this step.

If you want to reset the app but aren't familiar with the process, check out our guide on how to reset any Windows app .

8. Run the OSPREARM.exe File

If you have not been successful in fixing this error, you can try running a .exe file named OSPREARM. This is an activation verifier which is known to fix most activation errors. Here's how to access and run this file:

• Open File Explorer.
• Go to the following path: C:\Program Files\Microsoft Office\Office16
• Locate the OSPREARM.EXE file.

It is important to note that the name of the Office folder in the path above may differ depending on which version of Office you are using. Therefore, if you use a different version than Office16, change the last part of the above path accordingly.

Fix the "Product Activation Failed" Error on Windows

Running into the "Product Activation Failed" error and finding most of the features of Office apps restricted isn't a great experience. Hopefully, the solutions covered above will help you resolve the issue. In case they don't work, try the workaround. If that does not work as well, reinstall the Office application.

How to troubleshoot and fix common problems in Outlook

If the Outlook app is acting up, you can use this guide to troubleshoot and fix most issues.

The desktop version of Outlook is perhaps one of the most popular email client apps in the world. However, while it might be a well-made application with many great features to stay on top of your messages, tasks, and appointments, sooner or later it may stop working.

When you least expect it, the app may get stuck in the loading splash with the "Processing" message. It may stop responding, freeze, or break entirely as you try to open a file or send an important email.

Although there could be many reasons causing a problem, there are a number of general troubleshooting steps that you can follow to get the desktop Outlook app working again.

In this Windows 10 guide, we'll walk you through some troubleshooting steps to fix common problems with the desktop version of Outlook 2016.

How to fix 'Processing' message while opening Outlook

How to install windows 10 and office updates, how to fix outlook reinstalling office, how to fix outlook data files, how to create a new outlook profile.

If Outlook gets stuck loading with the "Processing" message, close the app, and launch it in safe mode to try fixing this problem using the following steps:

• Use the Windows key + R keyboard shortcut to open the Run command.
• Type the following command and press Enter to start Outlook in safe mode: outlook.exe /safe
• Click the OK button.

• Close the Outlook (Safe Mode) app.

Once you've completed the steps, launch the app normally one more time, and Outlook should no longer get stuck with the "Processing" message.

Although Windows 10 and Office can receive and install updates automatically, sometimes they may have some missing patches that could cause apps (such as Outlook) not to work correctly.

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If Outlook refuses to work, or it's always freezing, you may want to check that your device has the latest updates installed.

Installing Windows updates

To make sure that Windows 10 is up-to-date, do the following:

• Open Settings .
• Click on Update & Security .
• Click on Windows Update .
• Click the Check for updates button.

Installing Office updates

To check for Office updates, do the following:

• Open Outlook .
• Click on File .
• Click on Office Account .
• Click the Update Options button located on the right-side.
• Click the Update Now option. Quick Tip: If you don't see the Update Now option, you may need to click Enable Updates first.

After completing the steps, you can close the "You're up to date!" dialog, or follow the on-screen directions to install new updates if available.

Sometime Outlook may stop responding or experience problems because of installation issues. Luckily, Office includes a repair utility to fix common problems with the suite of apps.

To repair the installation, close any running Office application, and do the following:

• Click on Apps .
• Click on Apps & features .
• Select the Office installation. (The name of the installation will be slightly different depending on the edition you have installed.)
• Click the Modify button.

• Quick repair: Resolves most issues using files already stored on your device to repair your version of Office.
• Online repair (recommended): Resolves any issues with Office, but it requires an internet connection to download the necessary files to repair your applications.
• Click the Repair button.

• Click the Repair button again.

Once you've completed the steps, the repair tool will do a clean reinstallation of Office, and after the process, you should be able to use the Outlook 2016 app normally without issues.

If after repairing the installation, you're still experiencing problems, then it could be something wrong with the Outlook data files.

Outlook 2016 uses two types of data files, including the Offline Outlook File (.ost) and the Outlook Data File (.pst), depending on the type of account you configured to store offline copies of your emails, contacts, calendars, and other items. If these files stop working for any reason, you can use the Office Inbox Repair Tool to scan and repair the files to get Outlook working again.

You can use this guide to repair the data files to fix problems with the Outlook app.

An Outlook profile contains a lot of settings that manage the behavior of the app. If you're experiencing issues, there's a chance that the profile might be damaged or a misconfiguration may be causing the problem.

To create a new profile, close Outlook, and do the following:

• Open Control Panel .
• Click on User Accounts .
• Click on Mail .

• Click the Show Profiles button.

• Click the Add button.

• Under "Profile name," enter a descriptive name for the profile.

• Type the email address and password of your primary account previously configured on Outlook.
• Click Next .

• Continue with any additional on-screen directions as directed.
• Click Finish .

• In the "General" tab from "Show Profiles," select the Prompt for a profile to be used option.

• Click Apply .
• Use the "Profile Name" drop-down menu, and select the new profile.

After completing the steps, it may take some time to load Outlook 2016 with the new profile, but after it's up and running, if you're no longer experiencing problems, then the issue was related to your old profile, and you should delete it.

Deleting a profile

To delete the old damaged profile, close Outlook, and do the following:

• Select the old profile.
• Click Remove .

• Click Yes to confirm the deletion.
• Select the Always use this profile option.

Wrapping things up

While using Outlook 2016, you may come across some issues that may require specific troubleshooting steps, the instructions on this guide will help anyone to resolve most problems — especially using the Office repair option.

More Windows 10 resources

For more helpful articles, coverage, and answers to common questions about Windows 10, visit the following resources:

• Windows 10 on Windows Central – All you need to know
• Windows 10 help, tips, and tricks
• Windows 10 forums on Windows Central

Mauro Huculak is technical writer for WindowsCentral.com. His primary focus is to write comprehensive how-tos to help users get the most out of Windows 10 and its many related technologies. He has an IT background with professional certifications from Microsoft, Cisco, and CompTIA, and he's a recognized member of the Microsoft MVP community.

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How to Be a More Creative Problem-Solver at Work: 8 Tips

• 01 Mar 2022

The importance of creativity in the workplace—particularly when problem-solving—is undeniable. Business leaders can’t approach new problems with old solutions and expect the same result.

This is where innovation-based processes need to guide problem-solving. Here’s an overview of what creative problem-solving is, along with tips on how to use it in conjunction with design thinking.

Access your free e-book today.

What Is Creative Problem-Solving?

Encountering problems with no clear cause can be frustrating. This occurs when there’s disagreement around a defined problem or research yields unclear results. In such situations, creative problem-solving helps develop solutions, despite a lack of clarity.

While creative problem-solving is less structured than other forms of innovation, it encourages exploring open-ended ideas and shifting perspectives—thereby fostering innovation and easier adaptation in the workplace. It also works best when paired with other innovation-based processes, such as design thinking .

Creative Problem-Solving and Design Thinking

Design thinking is a solutions-based mentality that encourages innovation and problem-solving. It’s guided by an iterative process that Harvard Business School Dean Srikant Datar outlines in four stages in the online course Design Thinking and Innovation :

• Clarify: This stage involves researching a problem through empathic observation and insights.
• Ideate: This stage focuses on generating ideas and asking open-ended questions based on observations made during the clarification stage.
• Develop: The development stage involves exploring possible solutions based on the ideas you generate. Experimentation and prototyping are both encouraged.
• Implement: The final stage is a culmination of the previous three. It involves finalizing a solution’s development and communicating its value to stakeholders.

Although user research is an essential first step in the design thinking process, there are times when it can’t identify a problem’s root cause. Creative problem-solving addresses this challenge by promoting the development of new perspectives.

Leveraging tools like design thinking and creativity at work can further your problem-solving abilities. Here are eight tips for doing so.

8 Creative Problem-Solving Tips

1. empathize with your audience.

A fundamental practice of design thinking’s clarify stage is empathy. Understanding your target audience can help you find creative and relevant solutions for their pain points through observing them and asking questions.

Practice empathy by paying attention to others’ needs and avoiding personal comparisons. The more you understand your audience, the more effective your solutions will be.

2. Reframe Problems as Questions

If a problem is difficult to define, reframe it as a question rather than a statement. For example, instead of saying, "The problem is," try framing around a question like, "How might we?" Think creatively by shifting your focus from the problem to potential solutions.

Consider this hypothetical case study: You’re the owner of a local coffee shop trying to fill your tip jar. Approaching the situation with a problem-focused mindset frames this as: "We need to find a way to get customers to tip more." If you reframe this as a question, however, you can explore: "How might we make it easier for customers to tip?" When you shift your focus from the shop to the customer, you empathize with your audience. You can take this train of thought one step further and consider questions such as: "How might we provide a tipping method for customers who don't carry cash?"

Whether you work at a coffee shop, a startup, or a Fortune 500 company, reframing can help surface creative solutions to problems that are difficult to define.

3. Defer Judgment of Ideas

If you encounter an idea that seems outlandish or unreasonable, a natural response would be to reject it. This instant judgment impedes creativity. Even if ideas seem implausible, they can play a huge part in ideation. It's important to permit the exploration of original ideas.

While judgment can be perceived as negative, it’s crucial to avoid accepting ideas too quickly. If you love an idea, don’t immediately pursue it. Give equal consideration to each proposal and build on different concepts instead of acting on them immediately.

4. Overcome Cognitive Fixedness

Cognitive fixedness is a state of mind that prevents you from recognizing a situation’s alternative solutions or interpretations instead of considering every situation through the lens of past experiences.

Although it's efficient in the short-term, cognitive fixedness interferes with creative thinking because it prevents you from approaching situations unbiased. It's important to be aware of this tendency so you can avoid it.

5. Balance Divergent and Convergent Thinking

One of the key principles of creative problem-solving is the balance of divergent and convergent thinking. Divergent thinking is the process of brainstorming multiple ideas without limitation; open-ended creativity is encouraged. It’s an effective tool for generating ideas, but not every idea can be explored. Divergent thinking eventually needs to be grounded in reality.

Convergent thinking, on the other hand, is the process of narrowing ideas down into a few options. While converging ideas too quickly stifles creativity, it’s an important step that bridges the gap between ideation and development. It's important to strike a healthy balance between both to allow for the ideation and exploration of creative ideas.

6. Use Creative Tools

Using creative tools is another way to foster innovation. Without a clear cause for a problem, such tools can help you avoid cognitive fixedness and abrupt decision-making. Here are several examples:

Problem Stories

Creating a problem story requires identifying undesired phenomena (UDP) and taking note of events that precede and result from them. The goal is to reframe the situations to visualize their cause and effect.

To start, identify a UDP. Then, discover what events led to it. Observe and ask questions of your consumer base to determine the UDP’s cause.

Next, identify why the UDP is a problem. What effect does the UDP have that necessitates changing the status quo? It's helpful to visualize each event in boxes adjacent to one another when answering such questions.

The problem story can be extended in either direction, as long as there are additional cause-and-effect relationships. Once complete, focus on breaking the chains connecting two subsequent events by disrupting the cause-and-effect relationship between them.

Alternate Worlds

The alternate worlds tool encourages you to consider how people from different backgrounds would approach similar situations. For instance, how would someone in hospitality versus manufacturing approach the same problem? This tool isn't intended to instantly solve problems but, rather, to encourage idea generation and creativity.

7. Use Positive Language

It's vital to maintain a positive mindset when problem-solving and avoid negative words that interfere with creativity. Positive language prevents quick judgments and overcomes cognitive fixedness. Instead of "no, but," use words like "yes, and."

Positive language makes others feel heard and valued rather than shut down. This practice doesn’t necessitate agreeing with every idea but instead approaching each from a positive perspective.

Using “yes, and” as a tool for further idea exploration is also effective. If someone presents an idea, build upon it using “yes, and.” What additional features could improve it? How could it benefit consumers beyond its intended purpose?

While it may not seem essential, this small adjustment can make a big difference in encouraging creativity.

8. Practice Design Thinking

Practicing design thinking can make you a more creative problem-solver. While commonly associated with the workplace, adopting a design thinking mentality can also improve your everyday life. Here are several ways you can practice design thinking:

• Learn from others: There are many examples of design thinking in business . Review case studies to learn from others’ successes, research problems companies haven't addressed, and consider alternative solutions using the design thinking process.
• Approach everyday problems with a design thinking mentality: One of the best ways to practice design thinking is to apply it to your daily life. Approach everyday problems using design thinking’s four-stage framework to uncover what solutions it yields.
• Study design thinking: While learning design thinking independently is a great place to start, taking an online course can offer more insight and practical experience. The right course can teach you important skills , increase your marketability, and provide valuable networking opportunities.

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Though creativity comes naturally to some, it's an acquired skill for many. Regardless of which category you're in, improving your ability to innovate is a valuable endeavor. Whether you want to bolster your creativity or expand your professional skill set, taking an innovation-based course can enhance your problem-solving.

If you're ready to become a more creative problem-solver, explore Design Thinking and Innovation , one of our online entrepreneurship and innovation courses . If you aren't sure which course is the right fit, download our free course flowchart to determine which best aligns with your goals.

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Seven Steps for Effective Problem Solving in the Workplace

Problem-solving and decision-making. Ask anyone in the workplace if these activities are part of their day and they answer ‘Yes!’ But how many of us have had training in problem-solving?  We know it’s a critical element of our work, but do we know how to do it effectively?

People tend to do three things when faced with a problem: they get afraid or uncomfortable and wish it would go away; they feel that they have to come up with an answer and it has to be the right answer; and they look for someone to blame. Being faced with a problem becomes a problem. And that’s a problem because, in fact, there are always going to be problems!

There are two reasons why we tend to see a problem as a problem: it has to be solved and we’re not sure how to find the best solution, and there will probably be conflicts about what the best solution is. Most of us tend to be “conflict-averse”. We don’t feel comfortable dealing with conflict and we tend to have the feeling that something bad is going to happen. The goal of a good problem-solving process is to make us and our organization more “conflict-friendly” and “conflict-competent”.

There are two important things to remember about problems and conflicts: they happen all the time and they are opportunities to improve the system and the relationships. They are actually providing us with information that we can use to fix what needs fixing and do a better job. Looked at in this way, we can almost begin to welcome problems! (Well, almost.)

Because people are born problem solvers, the biggest challenge is to overcome the tendency to immediately come up with a solution. Let me say that again. The most common mistake in problem solving is trying to find a solution right away. That’s a mistake because it tries to put the solution at the beginning of the process, when what we need is a solution at the end of the process.

Here are seven-steps for an effective problem-solving process.

1. Identify the issues.

• Be clear about what the problem is.
• Remember that different people might have different views of what the issues are.
• Separate the listing of issues from the identification of interests (that’s the next step!).

2. Understand everyone’s interests.

• This is a critical step that is usually missing.
• Interests are the needs that you want satisfied by any given solution. We often ignore our true interests as we become attached to one particular solution.
• The best solution is the one that satisfies everyone’s interests.
• This is the time for active listening. Put down your differences for awhile and listen to each other with the intention to understand.
• Separate the naming of interests from the listing of solutions.

3. List the possible solutions (options)

• This is the time to do some brainstorming. There may be lots of room for creativity.
• Separate the listing of options from the evaluation of the options.

4. Evaluate the options.

• What are the pluses and minuses? Honestly!
• Separate the evaluation of options from the selection of options.

5. Select an option or options.

• What’s the best option, in the balance?
• Is there a way to “bundle” a number of options together for a more satisfactory solution?

6. Document the agreement(s).

• Don’t rely on memory.
• Writing it down will help you think through all the details and implications.

7. Agree on contingencies, monitoring, and evaluation.

• Conditions may change. Make contingency agreements about foreseeable future circumstances (If-then!).
• How will you monitor compliance and follow-through?
• Create opportunities to evaluate the agreements and their implementation. (“Let’s try it this way for three months and then look at it.”)

Effective problem solving does take some time and attention more of the latter than the former. But less time and attention than is required by a problem not well solved. What it really takes is a willingness to slow down. A problem is like a curve in the road. Take it right and you’ll find yourself in good shape for the straightaway that follows. Take it too fast and you may not be in as good shape.

Working through this process is not always a strictly linear exercise. You may have to cycle back to an earlier step. For example, if you’re having trouble selecting an option, you may have to go back to thinking about the interests.

This process can be used in a large group, between two people, or by one person who is faced with a difficult decision. The more difficult and important the problem, the more helpful and necessary it is to use a disciplined process. If you’re just trying to decide where to go out for lunch, you probably don’t need to go through these seven steps!

Don’t worry if it feels a bit unfamiliar and uncomfortable at first. You’ll have lots of opportunities to practice!

Tim Hicks is a conflict management professional providing mediation, facilitation, training, coaching, and consulting to individuals and organizations. From 2006 to 2014 he led the Master’s degree program in Conflict and Dispute Resolution at the University of Oregon as its first director. He returned to private practice in 2015. Tim is… MORE >

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Culture Development

Workplace problem-solving examples: real scenarios, practical solutions.

• March 11, 2024

In today’s fast-paced and ever-changing work environment, problems are inevitable. From conflicts among employees to high levels of stress, workplace problems can significantly impact productivity and overall well-being. However, by developing the art of problem-solving and implementing practical solutions, organizations can effectively tackle these challenges and foster a positive work culture. In this article, we will delve into various workplace problem scenarios and explore strategies for resolution. By understanding common workplace problems and acquiring essential problem-solving skills, individuals and organizations can navigate these challenges with confidence and success.

Understanding Workplace Problems

Before we can effectively solve workplace problems , it is essential to gain a clear understanding of the issues at hand. Identifying common workplace problems is the first step toward finding practical solutions. By recognizing these challenges, organizations can develop targeted strategies and initiatives to address them.

Identifying Common Workplace Problems

One of the most common workplace problems is conflict. Whether it stems from differences in opinions, miscommunication, or personality clashes, conflict can disrupt collaboration and hinder productivity. It is important to note that conflict is a natural part of any workplace, as individuals with different backgrounds and perspectives come together to work towards a common goal. However, when conflict is not managed effectively, it can escalate and create a toxic work environment.

In addition to conflict, workplace stress and burnout pose significant challenges. High workloads, tight deadlines, and a lack of work-life balance can all contribute to employee stress and dissatisfaction. When employees are overwhelmed and exhausted, their performance and overall well-being are compromised. This not only affects the individuals directly, but it also has a ripple effect on the entire organization.

Another common workplace problem is poor communication. Ineffective communication can lead to misunderstandings, delays, and errors. It can also create a sense of confusion and frustration among employees. Clear and open communication is vital for successful collaboration and the smooth functioning of any organization.

The Impact of Workplace Problems on Productivity

Workplace problems can have a detrimental effect on productivity levels. When conflicts are left unresolved, they can create a tense work environment, leading to decreased employee motivation and engagement. The negative energy generated by unresolved conflicts can spread throughout the organization, affecting team dynamics and overall performance.

Similarly, high levels of stress and burnout can result in decreased productivity, as individuals may struggle to focus and perform optimally. When employees are constantly under pressure and overwhelmed, their ability to think creatively and problem-solve diminishes. This can lead to a decline in the quality of work produced and an increase in errors and inefficiencies.

Poor communication also hampers productivity. When information is not effectively shared or understood, it can lead to misunderstandings, delays, and rework. This not only wastes time and resources but also creates frustration and demotivation among employees.

Furthermore, workplace problems can negatively impact employee morale and job satisfaction. When individuals are constantly dealing with conflicts, stress, and poor communication, their overall job satisfaction and engagement suffer. This can result in higher turnover rates, as employees seek a healthier and more supportive work environment.

In conclusion, workplace problems such as conflict, stress, burnout, and poor communication can significantly hinder productivity and employee well-being. Organizations must address these issues promptly and proactively to create a positive and productive work atmosphere. By fostering open communication, providing support for stress management, and promoting conflict resolution strategies, organizations can create a work environment that encourages collaboration, innovation, and employee satisfaction.

The Art of Problem Solving in the Workplace

Now that we have a clear understanding of workplace problems, let’s explore the essential skills necessary for effective problem-solving in the workplace. By developing these skills and adopting a proactive approach, individuals can tackle problems head-on and find practical solutions.

Problem-solving in the workplace is a complex and multifaceted skill that requires a combination of analytical thinking, creativity, and effective communication. It goes beyond simply identifying problems and extends to finding innovative solutions that address the root causes.

Essential Problem-Solving Skills for the Workplace

To effectively solve workplace problems, individuals should possess a range of skills. These include strong analytical and critical thinking abilities, excellent communication and interpersonal skills, the ability to collaborate and work well in a team, and the capacity to adapt to change. By honing these skills, individuals can approach workplace problems with confidence and creativity.

Analytical and critical thinking skills are essential for problem-solving in the workplace. They involve the ability to gather and analyze relevant information, identify patterns and trends, and make logical connections. These skills enable individuals to break down complex problems into manageable components and develop effective strategies to solve them.

Effective communication and interpersonal skills are also crucial for problem-solving in the workplace. These skills enable individuals to clearly articulate their thoughts and ideas, actively listen to others, and collaborate effectively with colleagues. By fostering open and honest communication channels, individuals can better understand the root causes of problems and work towards finding practical solutions.

Collaboration and teamwork are essential for problem-solving in the workplace. By working together, individuals can leverage their diverse skills, knowledge, and perspectives to generate innovative solutions. Collaboration fosters a supportive and inclusive environment where everyone’s ideas are valued, leading to more effective problem-solving outcomes.

The ability to adapt to change is another important skill for problem-solving in the workplace. In today’s fast-paced and dynamic work environment, problems often arise due to changes in technology, processes, or market conditions. Individuals who can embrace change and adapt quickly are better equipped to find solutions that address the evolving needs of the organization.

The Role of Communication in Problem Solving

Communication is a key component of effective problem-solving in the workplace. By fostering open and honest communication channels, individuals can better understand the root causes of problems and work towards finding practical solutions. Active listening, clear and concise articulation of thoughts and ideas, and the ability to empathize are all valuable communication skills that facilitate problem-solving.

Active listening involves fully engaging with the speaker, paying attention to both verbal and non-verbal cues, and seeking clarification when necessary. By actively listening, individuals can gain a deeper understanding of the problem at hand and the perspectives of others involved. This understanding is crucial for developing comprehensive and effective solutions.

Clear and concise articulation of thoughts and ideas is essential for effective problem-solving communication. By expressing oneself clearly, individuals can ensure that their ideas are understood by others. This clarity helps to avoid misunderstandings and promotes effective collaboration.

Empathy is a valuable communication skill that plays a significant role in problem-solving. By putting oneself in the shoes of others and understanding their emotions and perspectives, individuals can build trust and rapport. This empathetic connection fosters a supportive and collaborative environment where everyone feels valued and motivated to contribute to finding solutions.

In conclusion, problem-solving in the workplace requires a combination of essential skills such as analytical thinking, effective communication, collaboration, and adaptability. By honing these skills and fostering open communication channels, individuals can approach workplace problems with confidence and creativity, leading to practical and innovative solutions.

Real Scenarios of Workplace Problems

Now, let’s explore some real scenarios of workplace problems and delve into strategies for resolution. By examining these practical examples, individuals can develop a deeper understanding of how to approach and solve workplace problems.

Conflict Resolution in the Workplace

Imagine a scenario where two team members have conflicting ideas on how to approach a project. The disagreement becomes heated, leading to a tense work environment. To resolve this conflict, it is crucial to encourage open dialogue between the team members. Facilitating a calm and respectful conversation can help uncover underlying concerns and find common ground. Collaboration and compromise are key in reaching a resolution that satisfies all parties involved.

In this particular scenario, let’s dive deeper into the dynamics between the team members. One team member, let’s call her Sarah, strongly believes that a more conservative and traditional approach is necessary for the project’s success. On the other hand, her colleague, John, advocates for a more innovative and out-of-the-box strategy. The clash between their perspectives arises from their different backgrounds and experiences.

As the conflict escalates, it is essential for a neutral party, such as a team leader or a mediator, to step in and facilitate the conversation. This person should create a safe space for both Sarah and John to express their ideas and concerns without fear of judgment or retribution. By actively listening to each other, they can gain a better understanding of the underlying motivations behind their respective approaches.

During the conversation, it may become apparent that Sarah’s conservative approach stems from a fear of taking risks and a desire for stability. On the other hand, John’s innovative mindset is driven by a passion for pushing boundaries and finding creative solutions. Recognizing these underlying motivations can help foster empathy and create a foundation for collaboration.

As the dialogue progresses, Sarah and John can begin to identify areas of overlap and potential compromise. They may realize that while Sarah’s conservative approach provides stability, John’s innovative ideas can inject fresh perspectives into the project. By combining their strengths and finding a middle ground, they can develop a hybrid strategy that incorporates both stability and innovation.

Ultimately, conflict resolution in the workplace requires effective communication, active listening, empathy, and a willingness to find common ground. By addressing conflicts head-on and fostering a collaborative environment, teams can overcome challenges and achieve their goals.

Dealing with Workplace Stress and Burnout

Workplace stress and burnout can be debilitating for individuals and organizations alike. In this scenario, an employee is consistently overwhelmed by their workload and experiencing signs of burnout. To address this issue, organizations should promote a healthy work-life balance and provide resources to manage stress effectively. Encouraging employees to take breaks, providing access to mental health support, and fostering a supportive work culture are all practical solutions to alleviate workplace stress.

In this particular scenario, let’s imagine that the employee facing stress and burnout is named Alex. Alex has been working long hours, often sacrificing personal time and rest to meet tight deadlines and demanding expectations. As a result, Alex is experiencing physical and mental exhaustion, reduced productivity, and a sense of detachment from work.

Recognizing the signs of burnout, Alex’s organization takes proactive measures to address the issue. They understand that employee well-being is crucial for maintaining a healthy and productive workforce. To promote a healthy work-life balance, the organization encourages employees to take regular breaks and prioritize self-care. They emphasize the importance of disconnecting from work during non-working hours and encourage employees to engage in activities that promote relaxation and rejuvenation.

Additionally, the organization provides access to mental health support services, such as counseling or therapy sessions. They recognize that stress and burnout can have a significant impact on an individual’s mental well-being and offer resources to help employees manage their stress effectively. By destigmatizing mental health and providing confidential support, the organization creates an environment where employees feel comfortable seeking help when needed.

Furthermore, the organization fosters a supportive work culture by promoting open communication and empathy. They encourage managers and colleagues to check in with each other regularly, offering support and understanding. Team members are encouraged to collaborate and share the workload, ensuring that no one person is overwhelmed with excessive responsibilities.

By implementing these strategies, Alex’s organization aims to alleviate workplace stress and prevent burnout. They understand that a healthy and balanced workforce is more likely to be engaged, productive, and satisfied. Through a combination of promoting work-life balance, providing mental health support, and fostering a supportive work culture, organizations can effectively address workplace stress and create an environment conducive to employee well-being.

Practical Solutions to Workplace Problems

Now that we have explored real scenarios, let’s discuss practical solutions that organizations can implement to address workplace problems. By adopting proactive strategies and establishing effective policies, organizations can create a positive work environment conducive to problem-solving and productivity.

Implementing Effective Policies for Problem Resolution

Organizations should have clear and well-defined policies in place to address workplace problems. These policies should outline procedures for conflict resolution, channels for reporting problems, and accountability measures. By ensuring that employees are aware of these policies and have easy access to them, organizations can facilitate problem-solving and prevent issues from escalating.

Promoting a Positive Workplace Culture

A positive workplace culture is vital for problem-solving. By fostering an environment of respect, collaboration, and open communication, organizations can create a space where individuals feel empowered to address and solve problems. Encouraging teamwork, recognizing and appreciating employees’ contributions, and promoting a healthy work-life balance are all ways to cultivate a positive workplace culture.

The Role of Leadership in Problem Solving

Leadership plays a crucial role in facilitating effective problem-solving within organizations. Different leadership styles can impact how problems are approached and resolved.

Leadership Styles and Their Impact on Problem-Solving

Leaders who adopt an autocratic leadership style may make decisions independently, potentially leaving their team members feeling excluded and undervalued. On the other hand, leaders who adopt a democratic leadership style involve their team members in the problem-solving process, fostering a sense of ownership and empowerment. By encouraging employee participation, organizations can leverage the diverse perspectives and expertise of their workforce to find innovative solutions to workplace problems.

Encouraging Employee Participation in Problem Solving

To harness the collective problem-solving abilities of an organization, it is crucial to encourage employee participation. Leaders can create opportunities for employees to contribute their ideas and perspectives through brainstorming sessions, team meetings, and collaborative projects. By valuing employee input and involving them in decision-making processes, organizations can foster a culture of inclusivity and drive innovative problem-solving efforts.

In today’s dynamic work environment, workplace problems are unavoidable. However, by understanding common workplace problems, developing essential problem-solving skills, and implementing practical solutions, individuals and organizations can navigate these challenges effectively. By fostering a positive work culture, implementing effective policies, and encouraging employee participation, organizations can create an environment conducive to problem-solving and productivity. With proactive problem-solving strategies in place, organizations can thrive and overcome obstacles, ensuring long-term success and growth.

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3 Stages to Problem Solving for Administrative and Executive Assistants

• May 5, 2015

Problem-solving is a critical skill that we use on a daily basis, whether it’s dealing with a small issue like a printer jam or tackling a larger problem such as a major business crisis. While there are many methods, people use to solve problems, such as mind-mapping or brainstorming, having a structured process can be especially helpful when facing more complex issues. That’s where the Step Method comes in.

By following a series of steps in a logical order, you can increase your chances of finding the right solution and successfully resolving the problem. In this blog, we’ll outline the Step Method and provide tips and best practices for each stage of the process. Whether you’re a seasoned problem-solver or just starting out, we hope this will be a valuable resource for you.

Stage I: Recognition is being aware and cognizant that a problem exists. This can also be something such as an administrative process you use that no longer works.

• Identify the problem or issue.
• Clearly state the problem or issue.
• Gather as much background information as possible or facts to support the issue at hand.
• List negative effects.
• Assemble relevant information.
• Write five to ten possible solutions.

Tips and Best Practices

• Be open to the possibility that a problem exists. Sometimes we may be so used to a certain way of doing things that we don’t realize there’s a better solution out there.
• Gather as much information as possible about the problem. This includes talking to others who may have experienced the problem, researching online, and reviewing any relevant data or documents.
• Clearly state the problem in a way that is specific and measurable. This will help you and others understand the issue more clearly and come up with solutions that address the root cause of the problem.

Stage 2:  Identify the Solution by coming up with several options.

• List the positive or negative outcomes of each possible solution.
• Select the best one.
• Brainstorm a list of possible solutions. Don’t worry about evaluating the solutions at this stage – just come up with as many ideas as possible.
• Consider the positive and negative outcomes of each solution. This will help you narrow down your options and choose the best one.
• Select the solution that seems to have the most potential for success and that addresses the root cause of the problem.

Stage 3: Implementation

• Consider how you will present this information to those involved: communication style; format (verbal, written); timing.
• Implement your idea.
• Evaluate the outcome.
• Adjust as necessary and try again.
• If necessary, try a different solution.
• Communicate the solution to those who need to know. Use a clear and concise communication style, and consider the best format (verbal, written, etc.) and timing for the message.
• Implement the solution. This may involve taking specific actions, changing processes or systems, or communicating with others.
• Evaluate the outcome. Check to see if the solution has been effective in solving the problem. If it hasn’t, consider adjusting the solution or trying a different one.

Thanks for reading about the Step Method for solving problems. We hope you’ve found this information helpful and that you’ll consider using this structured approach the next time you’re faced with a problem. Remember to follow the steps in order, gather as much information as possible, and consider the positive and negative outcomes of each solution. And don’t forget to share your own experiences and techniques for solving problems in the comments – we’d love to hear from you!

If you found this information useful, we encourage you to share it with your colleagues and friends. You never know who might benefit from this structured approach to problem-solving.

Are you ready to take your career to the next level and become a top-performing assistant? The World Class Assistant Certification and Designation course by Office Dynamics International is the perfect way to do it! This comprehensive program is designed specifically for administrative professionals, and it covers all the skills and knowledge you need to excel in your role. Don’t miss out on this opportunity to invest in yourself and your career – enroll in the World Class Assistant Certification and Designation course today!

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Conflict Resolution

8 ways to resolve conflict in the workplace.

By the Mind Tools Content Team

Where there are people, there is conflict. We each have our values, needs and habits, so it's easy to misunderstand or irritate one another – or worse, to fall into conflict.

Left unchecked, conflict can lead to bad decisions and outright disputes, bullying or harassment. Teamwork breaks down, morale drops, and projects grind to a halt. Organizations feel the hit with wasted talent, high absenteeism, and increased staff turnover.

But conflict can be resolved. What's more, it can bring issues to light, strengthen relationships, and spark innovation – so long as you don't try to ignore it!

In this article, we'll explore different types of conflict, what causes conflict, and how to reach a positive outcome when you find yourself in conflict with a co-worker. (To identify the signs of conflict occurring between other people and to help them overcome their conflict with one another, we recommend our follow-on article, Resolving Team Conflict .)

Conflict Resolution Definition

Generally, workplace conflicts fall into two categories:

• Personality conflict or disagreements between individuals. These clashes are driven and perpetuated by emotions such as anger, stress and frustration.
• Substantive conflict is tangible and task-related, like the decisions leaders make, the performance of a team member, or your company's direction.

If unaddressed, both can spiral into wider conflict between teams, departments or businesses. Conflict resolution can be defined as the process of identifying, addressing, and resolving disagreements or disputes among employees in a professional setting, thereby fostering a positive and productive work environment.

What Causes Conflict at Work?

Some of the most common causes of workplace conflict are:

• Unclear responsibilities . Some team members may feel they do more work than others, or resent those who seem to have fewer responsibilities. Blame and frustration can build due to duplicated work or unfinished tasks.
• Competition for resources . Time, money, materials, equipment, and skillsets are finite resources. Competition for them can lead to conflict.
• Different interests . People may focus on personal or departmental goals over organizational ones. Or be held up and frustrated by others who they rely on to do their jobs effectively.

Read our article on Bell and Hart's Eight Causes of Conflict for more sources of – and solutions to – disputes.

Five Conflict Resolution Strategies

When you find yourself in a conflict situation, these five strategies will help you to resolve disagreements quickly and effectively:

1. Raise the Issue Early

Keeping quiet only lets resentment fester. Equally, speaking with other people first can fuel rumor and misunderstanding.

So, whether you're battling over the thermostat or feel that you're being micromanaged, be direct and talk with the other party. However, if you're afraid of making that approach, or worry that it may make the problem worse, speak with your manager first, or your HR department if the other party is your manager.

Either way, be assertive (not aggressive) and speak openly. This will encourage others to do the same – and you can get to the root cause of a problem before it escalates.

2. Manage Your Emotions

Choose your timing when you talk to someone about the conflict. If you're angry, you may say something you'll regret and inflame the situation. Be careful to avoid playing the blame game .

So stay calm, collect yourself, and ask, "What is it I want to achieve here?", "What are the issues I'm having?" and "What is it that I would like to see?"

See our article Managing Your Emotions at Work for more insight and tips.

3. Show Empathy

When you talk to someone about a conflict, it's natural to want to state your own case, rather than hear out the other side. But when two people do this, the conversation goes in circles.

Instead, invite the other party to describe their position, ask how they think they might resolve the issue, and listen with empathy .

Putting yourself in the other person's shoes is an essential part of negotiation. This helps you to build mutual respect and understanding – and to achieve an outcome that satisfies both parties.

4. Practice Active Listening

To identify the source of the conflict you have to really listen. To listen actively:

• Paraphrase the other party's points to show you're listening and really understand them.
• Look out for non-verbal signals that contradict what they are saying, such as a hesitant tone behind positive words. Bring these out into the open sensitively to address them together.
• Use appropriate body language , such as nodding your head, to show interest and to make it clear that you're following them.

Go further with Empathic Listening or Mindful Listening .

5. Acknowledge Criticism

Some of the things the other person tells you may be difficult to hear. But remember that criticism or constructive feedback is about job behaviors and not you as a person.

So, keep an open mind and use criticism to help you to identify areas to improve, perform better next time, and grow.

Glasers' Three-Step Strategy for Conflict Resolution

Conflict management consultants Peter and Susan Glaser recommend a three-step strategy for resolving conflict, and it draws on many of the skills we've looked at above. You can hear the Glasers talking about their model in our exclusive interview with them. [1]

The steps for these conflict resolution skills are:

• Prove that you understand their side.
• Acknowledge that you are part of the problem.
• Try again if the conversation didn't go well.

Let's try a training exercise and apply each step to a fictional conflict resolution scenario.

Conflict Resolution Training Example

Imagine that the heads of two departments are in conflict. Product Manager Sayid changed the price of a product without letting Marketing Manager Gayanne know. As a result, the marketing team sent out an email to customers with incorrect prices. They had to send out a follow-up email apologizing for the error, and make good on the price some customers paid for the product.

1. Prove That You Understand Their Side

Instead of blaming Sayid, Gayanne asks him how he came to make the decision. She uses her questioning and listening skills to get the information she needs and to show that she's truly hearing Sayid's response.

She discovers that Sayid was pressured by a major client to drop the price or risk losing a contract. She empathizes , saying, "Yes, I've had difficulties with that client before, too."

As Susan Glaser says, "Only when you believe that I understand you, will you be willing to try to understand my perspective." [2]

2. Acknowledge That You Are Part of the Problem

If you're in conflict with someone, it's unlikely you're free of all blame. So admit your part in it. This leads to mutual trust, a better understanding of one another, and makes it easier to find a solution.

In our scenario, Gayanne could say to Sayid, "I should have shared our marketing strategy and email send dates with you. I'll do that right away."

3. Try Again if the Conversation Doesn't Go Well

Despite the progress they've made, relations between the two managers remain frosty, so Sayid calls Gayanne the following week. He says, "I was thinking about our conversation, and I'd like to try again because I'm not happy with how it went. I've had time to take your points on board, and I'd like to talk about how we can work together better going forward."

Remember that you get more than one shot at resolving a conflict. Susan Glaser says, "There's a myth that if we have a bad conversation with someone it's over. In fact, 'do overs' are powerful." [3]

Frequently Asked Questions

Why is conflict resolution important in the workplace?

Unresolved conflicts can hinder productivity and damage team dynamics. Effective conflict resolution helps maintain a positive work environment, promotes collaboration, and ensures issues are addressed before they escalate.

What are some common sources of workplace conflicts?

Workplace conflicts can arise from differences in communication styles, conflicting goals, personality clashes, misunderstandings, resource allocation, or competing priorities. Recognizing these sources is crucial for timely intervention.

How can a team manager effectively address conflicts among team members?

A team manager should act as a mediator and facilitator. Begin by listening to both sides, understanding perspectives, and acknowledging emotions. Encourage open dialogue, find common ground, and work together to find a solution that is fair and beneficial for all parties.

What strategies can managers employ to prevent conflicts from escalating?

Managers can implement proactive measures such as fostering a transparent communication culture, setting clear expectations, defining roles and responsibilities, and promoting team-building activities. By addressing potential sources of conflict early on, managers can prevent minor issues from turning into major disputes.

How does effective conflict resolution contribute to team productivity?

Resolving conflicts promptly maintains a harmonious working environment where team members feel valued and understood. This leads to improved morale, increased focus on tasks, and a more efficient workflow, ultimately enhancing overall team productivity.

When is it appropriate to involve higher management in conflict resolution?

Involving higher management should be considered when conflicts cannot be resolved at the team level or when the conflicts involve larger organizational issues. Higher management can provide a neutral perspective and additional resources to facilitate resolution.

Conflict is common in the workplace. The biggest mistake you can make is to do nothing. Unresolved tensions can affect the health and performance of people and organizations.

So, hone these five conflict resolution skills to pre-empt, manage and fix conflicts with your co-workers:

• Raise the issue early.
• Manage your emotions.
• Show empathy.
• Practice active listening.
• Acknowledge criticism.

Then try the Glasers' three-step conflict resolution strategy to resolve issues together:

• Try again if the conversation doesn't go well.

In the process, you may even discover positives such as improved processes, strengthened relationships, and innovation!

[1] [2] [3] Mind Tools interview with Peter A. Glaser, Ph.D. and Susan R. Glaser. Available here .

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How to use Solver in Excel with examples

The tutorial explains how to add and where to find Solver in different Excel versions, from 2016 to 2003. Step-by-step examples show how to use Excel Solver to find optimal solutions for linear programming and other kinds of problems.

Everyone knows that Microsoft Excel contains a lot of useful functions and powerful tools that can save you hours of calculations. But did you know that it also has a tool that can help you find optimal solutions for decision problems?

In this tutorial, we are going to cover all essential aspects of the Excel Solver add-in and provide a step-by-step guide on how to use it most effectively.

What is Excel Solver?

Excel Solver belongs to a special set of commands often referred to as What-if Analysis Tools. It is primarily purposed for simulation and optimization of various business and engineering models.

The Excel Solver add-in is especially useful for solving linear programming problems, aka linear optimization problems, and therefore is sometimes called a linear programming solver . Apart from that, it can handle smooth nonlinear and non-smooth problems. Please see Excel Solver algorithms for more details.

How to add Solver to Excel

The Solver add-in is included with all versions of Microsoft Excel beginning with 2003, but it is not enabled by default.

To add Solver to your Excel, perform the following steps:

• In Excel 2010 - Excel 365, click File > Options . In Excel 2007, click the Microsoft Office button, and then click Excel Options .

To get Solver on Excel 2003 , go to the Tools menu, and click Add-Ins . In the Add-Ins available list, check the Solver Add-in box, and click OK .

Where is Solver in Excel?

Where is Solver in Excel 2003?

Now that you know where to find Solver in Excel, open a new worksheet and let's get started!

How to use Solver in Excel

Before running the Excel Solver add-in, formulate the model you want to solve in a worksheet. In this example, let's find a solution for the following simple optimization problem.

Problem . Supposing, you are the owner of a beauty salon and you are planning on providing a new service to your clients. For this, you need to buy a new equipment that costs $40,000, which should be paid by instalments within 12 months.

Goal : Calculate the minimal cost per service that will let you pay for the new equipment within the specified timeframe.

And now, let's see how Excel Solver can find a solution for this problem.

1. Run Excel Solver

2. define the problem.

The Solver Parameters window will open where you have to set up the 3 primary components:

• Objective cell

Variable cells

Constraints.

Exactly what does Excel Solver do with the above parameters? It finds the optimal value (maximum, minimum or specified) for the formula in the Objective cell by changing the values in the Variable cells, and subject to limitations in the Constraints cells.

The Objective cell ( Target cell in earlier Excel versions) is the cell containing a formula that represents the objective, or goal, of the problem. The objective can be to maximize, minimize, or achieve some target value.

Variable cells ( Changing cells or Adjustable cells in earlier versions) are cells that contain variable data that can be changed to achieve the objective. Excel Solver allows specifying up to 200 variable cells.

In this example, we have a couple of cells whose values can be changed:

• Projected clients per month (B4) that should be less than or equal to 50; and
• Cost per service (B5) that we want Excel Solver to calculate.

The Excel Solver Constrains are restrictions or limits of the possible solutions to the problem. To put it differently, constraints are the conditions that must be met.

To add a constraint(s), do the following:

• Click the Add button right to the " Subject to the Constraints " box.

• In the Constraint window, enter a constraint.
• Click the Add button to add the constraint to the list.

• Continue entering other constraints.
• After you have entered the final constraint, click OK to return to the main Solver Parameters window.

Excel Solver allows specifying the following relationships between the referenced cell and the constraint.

• Less than or equal to , equal to , and greater than or equal to . You set these relationships by selecting a cell in the Cell Reference box, choosing one of the following signs: <= , =, or >= , and then typing a number, cell reference / cell name, or formula in the Constraint box (please see the above screenshot).
• Integer . If the referenced cell must be an integer, select int , and the word integer will appear in the Constraint box.
• Different values . If each cell in the referenced range must contain a different value, select dif , and the word AllDifferent will appear in the Constraint box.
• Binary . If you want to limit a referenced cell either to 0 or 1, select bin , and the word binary will appear in the Constraint box.

To edit or delete an existing constraint do the following:

• In the Solver Parameters dialog box, click the constraint.
• To modify the selected constraint, click Change and make the changes you want.
• To delete the constraint, click the Delete button.

In this example, the constraints are:

• B3=40000 - cost of the new equipment is $40,000.
• B4<=50 - the number of projected patients per month in under 50.

3. Solve the problem

After you've configured all the parameters, click the Solve button at the bottom of the Solver Parameters window (see the screenshot above) and let the Excel Solver add-in find the optimal solution for your problem.

Depending on the model complexity, computer memory and processor speed, it may take a few seconds, a few minutes, or even a few hours.

The Solver Result window will close and the solution will appear on the worksheet right away.

• If the Excel Solver has been processing a certain problem for too long, you can interrupt the process by pressing the Esc key. Excel will recalculate the worksheet with the last values found for the Variable cells.
• To get more details about the solved problem, click a report type in the Reports box, and then click OK . The report will be created on a new worksheet:

Excel Solver examples

Below you will find two more examples of using the Excel Solver addin. First, we will find a solution for a well-known puzzle, and then solve a real-life linear programming problem.

Excel Solver example 1 (magic square)

I believe everyone is familiar with "magic square" puzzles where you have to put a set of numbers in a square so that all rows, columns and diagonals add up to a certain number.

For instance, do you know a solution for the 3x3 square containing numbers from 1 to 9 where each row, column and diagonal adds up to 15?

It's probably no big deal to solve this puzzle by trial and error, but I bet the Solver will find the solution faster. Our part of the job is to properly define the problem.

With all the formulas in place, run Solver and set up the following parameters:

• Set Objective . In this example, we don't need to set any objective, so leave this box empty.
• Variable Cells . We want to populate numbers in cells B2 to D4, so select the range B2:D4.
• $B$2:$D$4 = AllDifferent - all of the Variable cells should contain different values.
• $B$2:$D$4 = integer - all of the Variable cells should be integers.
• $B$5:$D$5 = 15 - the sum of values in each column should equal 15.
• $E$2:$E$4 = 15 - the sum of values in each row should equal 15.
• $B$7:$B$8 = 15 - the sum of both diagonals should equal 15.

Excel Solver example 2 (linear programming problem)

This is an example of a simple transportation optimization problem with a linear objective. More complex optimization models of this kind are used by many companies to save thousands of dollars each year.

Problem : You want to minimize the cost of shipping goods from 2 different warehouses to 4 different customers. Each warehouse has a limited supply and each customer has a certain demand.

Goal : Minimize the total shipping cost, not exceeding the quantity available at each warehouse, and meeting the demand of each customer.

Source data

Formulating the model

To define our linear programming problem for the Excel Solver, let's answer the 3 main questions:

• What decisions are to be made? We want to calculate the optimal quantity of goods to deliver to each customer from each warehouse. These are Variable cells (B7:E8).
• What are the constraints? The supplies available at each warehouse (I7:I8) cannot be exceeded, and the quantity ordered by each customer (B10:E10) should be delivered. These are Constrained cells .
• What is the goal? The minimal total cost of shipping. And this is our Objective cell (C12).

To make our transportation optimization model easier to understand, create the following named ranges:

The last thing left for you to do is configure the Excel Solver parameters:

• Objective: Shipping_cost set to Min
• Variable cells: Products_shipped
• Constraints: Total_received = Ordered and Total_shipped <= Available

How to save and load Excel Solver scenarios

When solving a certain model, you may want to save your Variable cell values as a scenario that you can view or re-use later.

For example, when calculating the minimal service cost in the very first example discussed in this tutorial, you may want to try different numbers of projected clients per month and see how that affects the service cost. At that, you may want to save the most probable scenario you've already calculated and restore it at any moment.

Saving an Excel Solver scenario boils down to selecting a range of cells to save the data in. Loading a Solver model is just a matter of providing Excel with the range of cells where your model is saved. The detailed steps follow below.

Saving the model

To save the Excel Solver scenario, perform the following steps:

• Open the worksheet with the calculated model and run the Excel Solver.

• Excel will save your current model, which may look something similar to this:

Loading the saved model

When you decide to restore the saved scenario, do the following:

• In the Solver Parameters window, click the Load/Save button.

• This will open the main Excel Solver window with the parameters of the previously saved model. All you need to do is to click the Solve button to re-calculate it.

Excel Solver algorithms

When defining a problem for the Excel Solver, you can choose one of the following methods in the Select a Solving Method dropdown box:

• GRG Nonlinear. Generalized Reduced Gradient Nonlinear algorithm is used for problems that are smooth nonlinear, i.e. in which at least one of the constraints is a smooth nonlinear function of the decision variables. More details can be found here .
• LP Simplex . The Simplex LP Solving method is based the Simplex algorithm created by an American mathematical scientist George Dantzig. It is used for solving so called Linear Programming problems - mathematical models whose requirements are characterized by linear relationships, i.e. consist of a single objective represented by a linear equation that must be maximized or minimized. For more information, please check out this page .
• Evolutionary . It is used for non-smooth problems, which are the most difficult type of optimization problems to solve because some of the functions are non-smooth or even discontinuous, and therefore it's difficult to determine the direction in which a function is increasing or decreasing. For more information, please see this page .

This is how you can use Solver in Excel to find the best solutions for your decision problems. At the end of this post, you can download the sample workbook with all the examples discussed in this tutorial and reverse-engineer them for better understanding. I thank you for reading and hope to see you on our blog next week.

Practice workbook for download

You may also be interested in.

• Using Excel Goal Seek for What-If analysis
• Excel Copilot with examples
• Linear regression analysis in Excel
• Microsoft Excel formulas with examples
• How to use VLOOKUP & SUM or SUMIF functions in Excel

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How To : Set up & solve simple word problems in Microsoft Excel

As you might guess, one of the domains in which Microsoft Excel really excels is business math. Brush up on the stuff for your next or current job with this how-to. In this tutorial from everyone's favorite digital spreadsheet guru, YouTube's ExcelIsFun, the 14th installment in his "Business Math" series of free video lessons, you'll learn how to set up and solve and write conclusions for simple word problems in Excel.

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5 office design problems and how to solve them

Published on:

19 October 2023

Updated on:

Creative Director

Design Director

Creating an efficient, comfortable, and collaborative office environment is crucial for any business. However, many workspaces face common design problems that hinder productivity and workforce satisfaction.

By identifying and addressing these problematic design flaws, companies can enhance employee performance, health, and happiness. This article examines five prevalent office design challenges and provides actionable solutions to transform your workplace.

Lack of collaboration space

Open floor plans may seem to promote teamwork, but often the lack of intentional collaboration areas results in a crowded, disruptive environment. Employees need spaces suited for group discussions, brainstorming sessions, and informal meetings that don't disturb others' focused work.

Consider repurposing underutilised areas into small meeting rooms or huddle spaces. Install whiteboards, large screens, and video conferencing abilities to facilitate teamwork. Create booths, lounges, and open enclaves away from desks for quick gatherings. Modular furniture like wheeled tables allows you to reconfigure layouts as needed.

Providing a variety of collaboration settings avoids workspace congestion while enabling creativity and productivity.

Poor lighting and ventilation

Exposure to natural light and proper ventilation is proven to boost alertness, lower stress, and decrease sick days. Fluorescent overhead lighting and stale, stuffy air create an uninspiring workplace. Evaluate if your office layout design maximises daylight access through windows and skylights. Install daylight sensors and dimmers to balance illumination from overhead lights based on natural light levels.

If remodelling, consider adding more windows and replacing solid walls with glass partitions. Improve air quality and circulation through a HVAC system assessment and upgrades like humidification systems.

Strategically place air purifiers and plants that act as natural air filters. Ensure workspace areas have individual airflow controls. A bright, fresh indoor environment keeps employees energised and healthy.

Wasted or cramped space

Ineffective office space design results in crowded workspaces or vastly underutilised real estate. Completing a detailed space utilisation study of your current office allows you to identify issues. Daily occupancy tracking, space surveys, and employee interviews give key data points.

This analysis may show the need to downsize or confirm you've outgrown your footprint. Evaluate if departments with synergy are separated or if high-traffic zones disrupt focus. Leverage your findings to eliminate wasted space and rework layouts for improved adjacencies.

For a cramped office, consider bench seating, shared desks, and implementing a desk booking system to enable flexibility. A space optimisation strategy tailored to your workforce saves on real estate costs and drives engagement.

Inadequate privacy

While collaboration has increased in importance, individual focused work remains critical. Open floor plans often lack sufficient settings for private conversations and concentrated tasks. Employees experience distractions that impair productivity and may hesitate to make sensitive calls or conduct confidential meetings.

Create small, enclosed pods or phone booths interspersed throughout the office for individual needs. Designate quiet zones clearly separated from high-traffic areas for heads-down work.

Allow remote work for tasks requiring extreme focus. Manager offices double as private meeting areas when unoccupied. Having options for privacy empowers employees to work productively without constant disruptions.

Inconsistency with brand or culture

A disconnect between office space design and company brand or values screams lack of thoughtfulness. Employees glean unconscious cues from their workplace environment daily.

Is your aesthetic dated or disjointed? Do colour schemes and style fit your image? Does the layout facilitate or hinder collaboration?

Problematic design can significantly hinder productivity and workforce satisfaction. By identifying and resolving these issues, companies can transform their workspaces. I've seen firsthand how problematic office design negatively impacts employees. Simple changes like adding collaboration nooks, optimising lighting, and aligning aesthetics with brand values can profoundly improve satisfaction and performance.

Jason Batour, Creative Director

Office design problem and solution takeaways

By identifying where your office design falls short, you can implement changes that make an impact. Here are key takeaways for improving your company's workspace:

• Conduct spatial analysis to optimise footprint and address bottlenecks
• Incorporate collaborative zones tailored to team interactions
• Maximise natural light, supplement with smart artificial lighting
• Ensure ventilation and temperature controls for all areas
• Offer privacy options for focused work away from desks
• Allow flexibility through shared desks and remote work policies
• Align design aesthetics and layout with brand identity and values
• Include employees in design process to gain insights
• Leverage experienced workplace strategy consultants

Improving office layout and functionality pays dividends through increased productivity, health, engagement, and collaboration. Beyond aesthetic appeal, your workplace should enable employees to thrive while reflecting your brand identity.

If you're planning an office refurbishment or fit out , contact our team to start envisioning your ideal workspace. Our strategic approach enables us to deliver inspiring offices where your team can thrive. We handle all aspects from concept to handover, creating workplaces built around your people.

Meet the Authors

With almost thirty years’ industry experience, working across a varying scale of projects, Jason has a strong track record in the commercial sector and is renowned for taking a flexible approach to suit the needs of any given client. Design-led and people-focused, Jason’s interest lies in creating dynamic and inspiring designs that are functional and have longevity.

With a passion for creating exciting and innovative designs, Jo’s is the imagination behind a rich and varied portfolio of inspirational environments, spanning commercial, retail and residential markets. Experienced in architectural design and design and build, she has worked in the office fit out industry for over ten years and has led the design on a number of multi-million pound projects.

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Comunity page is great.

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• Microsoft Agent |

 Hello Ron S2

Welcome to the Microsoft Community, thank you for supporting Microsoft products.

I'm sorry to hear that you're experiencing problems with not being able to open Office, and that after trying all the options provided in a related thread, you're still unable to resolve it.

There is no doubt that, as you say, Microsoft takes responsibility for the products it sells and provides technical support to its users.

I have read the solutions mentioned in the thread you replied to earlier, which normally works well with some Office failures, but for some reason it did not work with your Office. This is a real inconvenience for you. We regret this.

If you think that the solutions proposed in the community do not solve your problem for the moment, you can also contact Microsoft Live Support. They will also try to analyze and try to solve your problem.

If you would like to contact an online agent to provide you with one-on-one assistance, contacting an online agent requires a few action steps, please refer to the steps below:

Go to the following Web site:  Contact - Microsoft Support. 

(Monday to Friday: 9am to 6pm. Saturday and Sunday: 10 a.m. to 6 p.m.)

Type contact in the search box.

Select  Contact Support in the bottom (sign in to your personal Microsoft account). 

Under  Products and services , select  Microsoft 365 and Office . 

Under  Category, select  Technical Support . 

Go to  Confirm . 

Select Chat with a support agent in your web browser .  

I hope your problem will be solved soon.

Best wishes

Ian - MSFT | Microsoft Community Support Specialist

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Excel not responding, hangs, freezes or stops working

This article discusses troubleshooting steps that can help resolve the most common issues when you receive an Excel not responding error, Excel hangs or freezes when you launch it, or open an Excel workbook. These types of problems may occur for one or more of the reasons listed below.

Follow the solutions provided in this article in order. If you have previously tried one of these methods, and it did not help, please go to the next solution in the list.

Note:  If you are having problems opening your Excel files after upgrading from Windows 7 to Windows 10, see Errors opening Microsoft 365 files after upgrading from Windows 7 to Windows 10 .

Safe mode troubleshooting

When you run Excel in safe mode, it bypasses functionality and settings such as alternative startup location, changed toolbars, startup folders used by Excel, Excel add-ins, and most COM add-ins. While add-ins can enhance your experience, they can occasionally interfere, or conflict with Excel.

You can safe mode troubleshoot in one of two ways:

Use the Microsoft Support and Recovery Assistant to automate safe mode troubleshooting

Manually perform safe mode troubleshooting yourself

Automate safe mode troubleshooting

The Microsoft Support and Recovery Assistant fully automates the safe mode isolation process to let you know if the problem is due to add-ins, files in startup folders, or toolbar settings.

Important: 

The Assistant will, in most cases, modify the registry and move files from startup folders used by Excel. Before you run the Assistant, make sure that you back up the registry and all files in startup folders used by Excel so that you can restore the registry and backed-up files if a problem occurs.

For more information about how to back up and restore the registry, see  How to back up and restore the registry in Windows .

For more information on startup folders used by Excel, see Customize how Excel starts .

Download and run the Assistant

If you use the Assistant and it doesn't resolve your issue, continue with the steps in the Install the latest updates section of this article.

What changes can be made when automating safe mode troubleshooting?

The Excel Crash Troubleshooter scenario automates safe mode troubleshooting which includes the following:

Starting Excel in safe mode

Disabling COM add-ins

Disabling Excel add-ins

Moving files from startup folders used by Excel

Renaming custom toolbar files (.xlb)

Depending on what’s found by the scenario on your device, some of these troubleshooting steps may require you to manually reset your add-in configuration and move files back into startup folders. Please use the following information, as needed, to determine changes that may have been made by the scenario.

COM add-ins and Excel add-ins

If the scenario disables COM add-ins or Excel add-ins:

The \Addin folder is renamed to \AddinsRenamedBySaRA under the following registry keys:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Excel

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Microsoft\Office\Excel

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Microsoft\Office\Excel

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel

HKEY_LOCAL_MACHINE\SOFTWAR\WOW6432Node\Microsoft\Office\Excel\

Note:  You may not find \Addins or \AddinsRenamedBySaRA in your registry under the above keys. This is just a comprehensive list of what may be found in the registry.

Any REG_SZ value that is either “OPEN” or  begins with “OPEN” (e.g. OPEN1) has “RenamedBySaRA” prepended to the name. For example, “OPEN” is renamed to “RenamedBySaRAOPEN” HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Excel\Options

A folder called ExcelAddinRegistryDataBySaRA is created on your Windows Desktop.

A file called AddinRegistryDataExportedBySaRA.reg is created in the ExcelAddinRegistryDataBySaRA folder. The AddinRegistryDataExportedBySaRA.reg file contains a backup copy of the above registry keys as they existed prior to running the scenario.

Files in startup folders

If the scenario moves files from startup folders used by Excel:

Files found in the following folders are moved out of these folders:

64-bit Office C2R: C:\Program Files\Microsoft Office\root\Office1x\XLSTART

32-bit Office C2R: C:\Program Files (x86)\Microsoft Office\root\Office1x\XLSTART

64-bit Office MSI: C:\Program Files\Microsoft Office\Office1x\XLSTART

32-bit Office MSI: C:\Program Files (x86)\Microsoft Office\Office1x\XLSTART

C:\Users\<username>\AppData\Roaming\Microsoft\Excel\XLSTART

C:\Program Files\Microsoft Office 15\root\Office 15\XLSTART

Note:  You may not have the above folders. This is just a comprehensive list of what may be found by the scenario.

Files found in the folder specified by the following registry data:

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\1x.0\Excel\Options

Note:  In this subkey, 1x.0 represents the program version number. 16.0 will appear for versions of Excel 2016 and higher while 15.0 will appear for Excel 2013.

Name: AltStartup

Type: REG_EXPAND_SZ

Data: Folder path

Note:  You may not have the above registry data. This is just a comprehensive list of what may be found by the scenario.

The files moved out of the above folders are moved into a folder called ExcelStartupFilesFoundBySaRA that's created on your Windows Desktop.

A file called ExcelStartupFolderFiles.log is created in the ExcelStartupFilesCopiedBySaRA folder. The ExcelStartupFolderFiles.log file contains a list of all the files that were moved and their original file location.

Custom toolbar files (.xlb)

If the scenario finds a custom toolbar file:

Files with a .xlb extension that are in the following folder are renamed to include a .renamed file extension: %AppData%\Microsoft\Excel

Manually perform safe mode troubleshooting

If you didn't use the Assistant, manually open Excel in safe mode. Do one of the following:

If you are on Windows 11 or Windows 10, choose Start > All apps > Windows System > Run . Type Excel /safe in the Run box, and then click OK .

If you are on Windows 8 or Windows 8.1, click Run in the Apps menu, type Excel /safe in the Run box, and then click OK .

If Excel starts in safe mode, continue with the steps in the COM Add-ins section of this article.

If Excel does not start in safe mode, continue with the Install the latest updates section of this article.

COM add-ins

Use the following steps to determine if a COM add-in is causing the problem:

Click File > Options > Add-ins .

Select COM Add-ins, and click Go .

Clear all the check boxes in the list, and click OK .

Close and restart Excel in normal mode (not in safe mode).

If the issue does not occur when you restart Excel in normal mode, start enabling your add-ins one at a time until it does. This will allow you to figure out which add-in is causing the problem. Be sure to restart Excel each time you enable an add-in.

If disabling COM add-ins did not resolve your issue, see if the issue is due to an  Excel add-in .

Excel add-ins

Follow the steps in this section carefully. Serious problems may occur if you modify the registry incorrectly. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs.

For more information about how to back up and restore the registry, see  How to back up and restore the registry in Windows ..

Start Registry editor. To do this, press the Windows key + R to open a Run dialog box. Type regedit.exe and then press OK .

Locate and then select the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Office\<1x.0>\Excel\Options

Note:  In this subkey, <1x.0> represents the program version number. 16.0 will appear for versions Excel 2016 and higher while 15.0 will appear for Excel 2013.

In the Name column, look for any REG_SZ value equal to OPEN. If you don't find a REG_SZ value whose name is OPEN, continue with the Investigate possible issues with files in Startup folders section.

Right-click OPEN, and then select Rename .

Rename OPEN to RenamedOPEN, and press Enter.

Repeat steps 4 and 5 by adding "Renamed" to the beginning of any REG_SZ value that starts with OPEN. For example, rename OPEN1 to RenamedOPEN1.

Start Excel in normal mode.

If the issue does not occur when you restart Excel in normal mode, start re-enabling your Excel add-ins one-by-one by removing "Renamed" from the name. You'll be able to identify the add-in that's causing the problem. Remember to restart Excel each time you re-enable an add-in in the registry.

If disabling COM add-ins and Excel add-ins did not resolve your issue, continue to the Investigate possible issues with files in Startup folders section.

Investigate possible issues with files in Startup folders

When you start Excel, it opens any workbooks found in the XLStart folder, or an alternate startup folder in addition to the XLStart folder. Try starting Excel without opening workbooks in the XLStart folder or alternate startup folder.

Workbooks in the XLStart folder

Any workbook, template, or workspace file that you place in the XLStart folder is automatically opened when you start Excel. You can move files out of this folder and open Excel to test and identify if a specific workbook is causing the problem. To find the path of the XLStart folder and move workbooks out of it, do the following:

Click File > Options .

Click Trust Center , and then under Microsoft Office Excel Trust Center , click Trust Center Settings .

Click Trusted Locations , and then note the path to the XLStart folder in the list of trusted locations.

Move any files found in this folder to another folder location, and then start Excel in normal mode.

If the issue doesn't occur when you restart Excel in normal mode, start moving workbooks you moved in step 4 one by one back into the XLStart folder, restarting Excel in normal mode each time. If there's a problem with one of the workbooks in the XLStart folder, this should identify the workbook.

If moving workbooks out of the XLStart folder did not resolve your issue, check workbooks in an alternate startup folder.

Workbooks in an alternate startup folder

Any workbook, template, or workspace file that you place in an alternate startup folder is automatically opened when you start Excel. Because Excel will try to open every file in the alternate startup folder, make sure that only files that Excel can open are in this folder.

Try starting Excel without opening workbooks in this folder:

Click File > Options > Advanced .

Under General , in the At Startup, open all files in box, note the path of the folder configured as the alternate startup folder.

If the issue does not occur, start moving any workbook you moved in step 3 back into the alternate startup folder one-by-one, restarting Excel in normal mode each time. You'll be able to identify the workbook that's causing the problem.

If moving files out of the XLStart and alternate startup folder did not resolve your issue, continue to the next section.

Install the latest updates

You might need to set Windows Update to automatically download and install recommended updates. Installing any important recommendation, and optimal updates can often correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest updates, follow the steps in this article: Update Microsoft 365 and your computer .

If installing the latest updates did not resolve your issue, continue on to the next item on this list.

Check to make sure Excel is not in use by another process

If Excel is in use by another process, this information will be displayed in the status bar at the bottom of the Excel window. If you try to perform other actions while Excel is in use, Excel may not respond. Let the task in process finish its job before attempting other actions.

If Excel is not in use by another process, continue on to the next item on the list.

Investigate Excel file details and contents

Excel files can exist on the computer for a long time. They are upgraded from version to version, and frequently travel from one user to another user. Frequently, a user inherits an Excel file but doesn't know what is included in the file. The following things can cause performance or crashing issues:

Formulas referencing entire columns.

Array formulas referencing an uneven number of elements in the arguments.

Hundreds, or perhaps thousands of hidden or 0 height and width objects.

Excessive styles caused by frequent copying and pasting between workbook.

Excessive, and invalid defined names.

If these steps do not resolve your issue, continue on to the next item on the list.

Check whether your file is being generated by a third party

Sometimes Excel files are generated by a third-party application. In this case, the files may be generated incorrectly, and some features may not work properly when you open the files in Excel. If this occurs, test the features in new files outside the third-party application. If the features work correctly, you should make sure that the third party is aware of the issue. If your issue is not resolved after you test it outside the third-party application, continue on to the next item on the list.

Perform a selective startup to determine whether a program, process, or service conflicts with Excel

When you start Windows, several applications and services start automatically, and then run in the background. These applications and services can interfere with other software on your PC. Performing a selective startup (also known as a "clean boot") can help you identify problems with conflicting applications. To perform a selective startup, choose one of the following links depending on your version of Windows, then follow the steps in the article:

Windows 10, Windows 7, Windows 8:  Run Selective Startup using System Configuration Windows Vista:  Run Selective Startup using System Configuration Windows XP:  How to create and configure user accounts in Windows XP

Selective startup is used to help identify the offending process, service, or application that conflicts with Excel. If your issue is not resolved after you re-create the profile, continue on to the next item on the list.

Repair your Microsoft 365 programs

Repairing your Microsoft 365 programs can resolve issues with Excel not responding, hanging or freezing. For instructions on doing this, see: Repair a Microsoft 365 application .

If repairing your Microsoft 365 programs did not resolve your issue, continue on to the next item on the list.

Check to see if your antivirus software is up-to-date or conflicting with Excel

If your antivirus software is not up-to-date, Excel may not function properly.

Check whether your antivirus software is up-to-date:

To keep up with new viruses that are created, antivirus software vendors periodically provide updates that you can download from the Internet. Download the latest updates by visiting your antivirus software vendor’s website.

For a list of antivirus vendors, see: Consumer security software providers.

Check whether your antivirus software is conflicting with Excel:

If your antivirus software includes integration with Excel you may experience performance issues. In this case, you can disable all Excel integration within the antivirus software. Or, you can disable any antivirus software add-ins that are installed in Excel.

Important:  Changing your antivirus settings may make your PC vulnerable to viral, fraudulent or malicious attacks. Microsoft does not recommend that you attempt to change your antivirus settings. Use this workaround at your own risk.

You may have to contact your antivirus software vendor to determine how to configure your software to exclude any integration with Excel or to exclude scanning in Excel.

More Information

Advanced troubleshooting

If the methods that were mentioned earlier did not resolve your issue, the issue could be either file specific, or environmental. The following section describes how to troubleshoot additional issue that can cause Excel to hang, or crash. 

Environmental factors

Environmental factors are just as important as file contents, and add-ins when you are troubleshooting crashes. You can help determine the cause of your issue by taking the following actions:

Follow basic troubleshooting steps.

Test files in the cleanest possible environment.

The following sections describe some areas that are worth investigating.

Where the file is stored

Moving the file locally will help determine whether there is something wrong with the file, or with where the file is saved. Several issues can arise when you save an Excel file over a network or to a web server. It is a good idea to save the file locally. This should be done in the following scenarios:  

• Redirected "My Documents" folder to server location • Offline files • Opening files from a Webfolder or SharePoint • Remote Desktop/Citrix • Network appliances • Virtualized environment. For more information about Microsoft software that is running in a virtualized environment, see the following article: Support policy for Microsoft software running in non-Microsoft hardware virtualization software .

Excel files can grow fairly large when you start adding lots of formatting and shapes. Make sure that your system has enough RAM to run the application. For system requirements, go to the following Microsoft articles: 

System requirements for Office 2016

System requirements for Office 2013  

Office 2010 introduced native 64-bit versions of Microsoft products to take advantage of larger processing capacities. To read more about 64-bit editions of Office, go to the following Microsoft articles:  

64-bit editions of Office 2013 Understanding 64-bit Office

Printers and video drivers

When you start Excel, it examines the default printer and video drivers that will display your Excel workbooks. Excel is printer-intensive, and it will run slower when Excel files are saved in Page Break Preview view. Testing a file by using different printers such as the Microsoft XPS Document Writer printer driver, or the VGA video driver will determine whether the problem is with a specific printer or video driver. 

If you still have hanging or crashing issues in Excel after you work through the resolution methods that are mentioned here, you should contact Microsoft Support for guided troubleshooting. 

Need more help?

You can always ask an expert in the Excel Tech Community  or get support in  Communities .

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Mayor Eric Adams looks to Rome to solve New York City's migrant problems

I t is no secret that New York City has been dealing with a critical influx of migrants , and Mayor Eric Adams is now looking to a city 4,200 miles away for a solution. Adams recently traveled to Rome and met with Italian leaders on ways to solve New York's migrant crisis. The three-day trip, which took place in mid-May, included meetings with Pope Francis and Italian leaders from other religions, as well as Roman city officials. 

Beyond meetings, Adams also visited facilities set up by Rome to house migrants and asylum seekers. He was impressed by "how fast they're able to cycle the migrants and asylum seekers out of the welcome center," Adams said in a press briefing , noting that within two months, Roman officials "target to get folks into working trades, teaching them basic Italian and moving them forward through the system." 

The mayor said that he would take a number of ideas he found in the Italian capital and work to implement them in the City that Never Sleeps. But what specific takeaways from Rome can Adams use in New York City? 

What did Adams do in Rome? 

Beyond a meeting with the pope, as well as other Christian and Jewish leaders, Adams also "[attended] the World Meeting on Human Fraternity, where he discussed with world leaders city and international issues," said Spectrum News NY1 . While mayors of American cities often travel abroad, Adams reportedly used the visit to specifically highlight problems within New York. 

While the migrant crisis was his most pressing issue, Adams also made the most of his time viewing ways in which New York's infrastructure could be improved — the Roman way. This included a trip to Rome's famed Colosseum and nearby metro station, where he found that Rome is "using advanced technology" to create improved subway system tunnels "that could be helpful in New York," said Spectrum. Adams' most notable political sit-down was likely a meeting with his counterpart in Rome, Mayor Roberto Gualtieri, where the pair discussed asylum issues.  

What ideas from Rome could Adams implement in New York City?   

The main takeaway Adams seemed to acquire was that migrants who arrive in Rome "from countries including Syria and Sudan are processed, take Italian lessons and receive health care before being sent out for job opportunities," said The New York Times . Adams "said he wanted help from the Biden administration to develop something similar in New York," and has "called on the federal government to expedite work permits and relocation assistance for migrants." This has not been the first time that Adams has appealed to the White House for help, as he has previously admitted that the migrant overflow in New York City has reached a boiling point . But he seemed to find a shining light in Rome. 

"What really jumped off at me and my conversation with the mayor is how quick they are able to work," Adams said to reporters, per Politico . As a result of being taught the country's language, migrants to Italy "are allowed to work within a short period of time, anywhere from two months. You are able to really be a part of the society," Adams said. 

While Italy has had its own struggles with migrant influxes , the "idea is full integration," Claudio Betti, the assistant to the president of the Community of Sant'Egidio, a group helping to organize migrants in Italy, said to the Times. Betti "[believes] that his organization could help inspire New York as the city confronts the challenges posed by the migrant crisis." 

There are also "underused sites in economically deprived areas like East New York in Brooklyn that could be rebuilt with a focus on arts and culture," but that could also be used to build thriving migrant communities, said the Times . This includes "places in the city that we can actually renovate and change that entire space to become a place where people come together," said Adams. 

Even as Adams looks for solutions overseas, the migrant issue in New York City does not appear to be dissipating. Since last spring, the city "has taken in more than 175,000 migrants," and "immigration remains a major political issue ahead of the 2024 presidential election," Newsweek said. 

Facility for Rare Isotope Beams

At michigan state university, international research team uses wavefunction matching to solve quantum many-body problems, new approach makes calculations with realistic interactions possible.

FRIB researchers are part of an international research team solving challenging computational problems in quantum physics using a new method called wavefunction matching. The new approach has applications to fields such as nuclear physics, where it is enabling theoretical calculations of atomic nuclei that were previously not possible. The details are published in Nature (“Wavefunction matching for solving quantum many-body problems”) .

Ab initio methods and their computational challenges

An ab initio method describes a complex system by starting from a description of its elementary components and their interactions. For the case of nuclear physics, the elementary components are protons and neutrons. Some key questions that ab initio calculations can help address are the binding energies and properties of atomic nuclei not yet observed and linking nuclear structure to the underlying interactions among protons and neutrons.

Yet, some ab initio methods struggle to produce reliable calculations for systems with complex interactions. One such method is quantum Monte Carlo simulations. In quantum Monte Carlo simulations, quantities are computed using random or stochastic processes. While quantum Monte Carlo simulations can be efficient and powerful, they have a significant weakness: the sign problem. The sign problem develops when positive and negative weight contributions cancel each other out. This cancellation results in inaccurate final predictions. It is often the case that quantum Monte Carlo simulations can be performed for an approximate or simplified interaction, but the corresponding simulations for realistic interactions produce severe sign problems and are therefore not possible.

Using ‘plastic surgery’ to make calculations possible

The new wavefunction-matching approach is designed to solve such computational problems. The research team—from Gaziantep Islam Science and Technology University in Turkey; University of Bonn, Ruhr University Bochum, and Forschungszentrum Jülich in Germany; Institute for Basic Science in South Korea; South China Normal University, Sun Yat-Sen University, and Graduate School of China Academy of Engineering Physics in China; Tbilisi State University in Georgia; CEA Paris-Saclay and Université Paris-Saclay in France; and Mississippi State University and the Facility for Rare Isotope Beams (FRIB) at Michigan State University (MSU)—includes  Dean Lee , professor of physics at FRIB and in MSU’s Department of Physics and Astronomy and head of the Theoretical Nuclear Science department at FRIB, and  Yuan-Zhuo Ma , postdoctoral research associate at FRIB.

“We are often faced with the situation that we can perform calculations using a simple approximate interaction, but realistic high-fidelity interactions cause severe computational problems,” said Lee. “Wavefunction matching solves this problem by doing plastic surgery. It removes the short-distance part of the high-fidelity interaction, and replaces it with the short-distance part of an easily computable interaction.”

This transformation is done in a way that preserves all of the important properties of the original realistic interaction. Since the new wavefunctions look similar to that of the easily computable interaction, researchers can now perform calculations using the easily computable interaction and apply a standard procedure for handling small corrections called perturbation theory.  A team effort

The research team applied this new method to lattice quantum Monte Carlo simulations for light nuclei, medium-mass nuclei, neutron matter, and nuclear matter. Using precise ab initio calculations, the results closely matched real-world data on nuclear properties such as size, structure, and binding energies. Calculations that were once impossible due to the sign problem can now be performed using wavefunction matching.

“It is a fantastic project and an excellent opportunity to work with the brightest nuclear scientist s in FRIB and around the globe,” said Ma. “As a theorist , I'm also very excited about programming and conducting research on the world's most powerful exascale supercomputers, such as Frontier , which allows us to implement wavefunction matching to explore the mysteries of nuclear physics.”

While the research team focused solely on quantum Monte Carlo simulations, wavefunction matching should be useful for many different ab initio approaches, including both classical and  quantum computing calculations. The researchers at FRIB worked with collaborators at institutions in China, France, Germany, South Korea, Turkey, and United States.

“The work is the culmination of effort over many years to handle the computational problems associated with realistic high-fidelity nuclear interactions,” said Lee. “It is very satisfying to see that the computational problems are cleanly resolved with this new approach. We are grateful to all of the collaboration members who contributed to this project, in particular, the lead author, Serdar Elhatisari.”

This material is based upon work supported by the U.S. Department of Energy, the U.S. National Science Foundation, the German Research Foundation, the National Natural Science Foundation of China, the Chinese Academy of Sciences President’s International Fellowship Initiative, Volkswagen Stiftung, the European Research Council, the Scientific and Technological Research Council of Turkey, the National Natural Science Foundation of China, the National Security Academic Fund, the Rare Isotope Science Project of the Institute for Basic Science, the National Research Foundation of Korea, the Institute for Basic Science, and the Espace de Structure et de réactions Nucléaires Théorique.

Michigan State University operates the Facility for Rare Isotope Beams (FRIB) as a user facility for the U.S. Department of Energy Office of Science (DOE-SC), supporting the mission of the DOE-SC Office of Nuclear Physics. Hosting what is designed to be the most powerful heavy-ion accelerator, FRIB enables scientists to make discoveries about the properties of rare isotopes in order to better understand the physics of nuclei, nuclear astrophysics, fundamental interactions, and applications for society, including in medicine, homeland security, and industry.

The U.S. Department of Energy Office of Science is the single largest supporter of basic research in the physical sciences in the United States and is working to address some of today’s most pressing challenges. For more information, visit energy.gov/science.

Western Washington Fish and Wildlife Conservation Office

Our dedicated staff strives to conserve, restore, and improve native fish and aquatic resources throughout western Washington.  This includes studying populations and their habitats; supporting habitat restoration; and evaluating restoration projects, fish hatchery practices, and human impacts.  This work involves collaborations with local, state and Tribal partners.  Our findings and recommendations allow land and natural resource managers to make informed decisions. 

This office is part of the Puget Sound/Olympic Peninsula Fisheries Complex , which includes three National Fish Hatcheries on the Olympic Peninsula and is co-located with the complex office in Lacey.  

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Our Species

Our work focuses on native fish and aquatic species, including those of tribal importance and species listed under the Endangered Species Act.  Examples of species we work with include: 

• Chinook, coho, chum, pink, and kokanee salmon
• Bull trout 
• Coastal cutthroat trout
• Pacific lamprey
• Olympic mudminnow
• Freshwater mussels

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Our office consists of four primary programs:  Hatchery Evaluation, Fisheries Management Assistance, Habitat Restoration, and Population Assessment. 

For more information on these programs, please visit our Projects and Research page.

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