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Creative problem-solving: navigating challenges.

Have you ever faced a challenge that seemed impossible to overcome? Whether it’s a personal dilemma or a professional roadblock, we all encounter obstacles that require us to think outside the box and find innovative solutions. This is where creative problem-solving comes into play. In this article, we will explore the art of navigating challenges through the power of creativity. Join us on this journey and unlock your creative potential as we delve into different strategies and techniques to overcome obstacles and find unique solutions.

Understanding Creative Problem-Solving

Creative problem-solving is a powerful skill that enables individuals to approach challenges in non-traditional ways. It involves thinking creatively and critically, exploring multiple perspectives, and generating innovative ideas. By embracing a creative mindset, individuals can find solutions that may not have been initially apparent.

Creative problem-solving is not limited to specific industries or professions. In fact, it is a valuable skill in various fields, including business, technology, arts, and everyday life. Whether you are an entrepreneur seeking to launch a new product, a student facing a difficult assignment, or a parent trying to resolve a family conflict, creative problem-solving can be applied to navigate these challenges effectively.

The Power of Creative Thinking

Creative thinking is at the core of creative problem-solving. It involves approaching challenges with an open mind, embracing curiosity, and exploring possibilities beyond the obvious. Creative thinking allows us to break free from conventional thought patterns and discover new perspectives and solutions.

When we tap into our creative thinking abilities, we can approach challenges from different angles. It encourages us to ask questions, challenge assumptions, and consider alternative solutions. By engaging our creative minds, we can overcome mental blocks and find unique pathways to success.

The Importance of Embracing Challenges

While challenges may seem daunting, they are essential for personal and professional growth. Embracing challenges allows us to step out of our comfort zones, push our boundaries, and discover new capabilities. It is through overcoming challenges that we develop resilience, adaptability, and problem-solving skills.

When we view challenges as opportunities for growth and improvement, we shift our mindset from one of fear and avoidance to one of curiosity and excitement. Each obstacle becomes a chance to learn, innovate, and become better versions of ourselves. By embracing challenges, we can unlock our creative potential and navigate through them with confidence.

Strategies for Creative Problem-Solving

Now that we understand the importance of creative problem-solving, let’s explore some strategies and techniques to enhance our problem-solving abilities. While there are numerous approaches to creative problem-solving, we will focus on the following four key strategies:

1. Divergent and Convergent Thinking

Divergent thinking involves generating a wide range of ideas and possibilities. It encourages free-flowing, out-of-the-box thinking without limitations. Convergent thinking, on the other hand, involves narrowing down and evaluating the ideas generated during the divergent thinking phase. It helps us identify the most feasible and effective solutions.

To apply this strategy, start by brainstorming as many ideas as possible without judgment or evaluation. Allow your mind to wander and explore various possibilities. Once you have a list of ideas, evaluate each one based on their feasibility, effectiveness, and alignment with your goals. This process of alternating between divergent and convergent thinking will help you uncover creative solutions to your challenges.

2. Mind Mapping

Mind mapping is a visual technique that allows you to organize and connect ideas in a non-linear manner. It involves creating a central idea or problem statement and branching out into subtopics or potential solutions. By visually representing the connections between different ideas, mind maps help stimulate creative thinking and generate new insights.

To create a mind map, start by writing down your central problem statement or idea in the center of a blank page. Then, draw branches radiating from the center and jot down relevant subtopics or potential solutions on each branch. You can further expand each subtopic with additional branches and ideas. This visual representation of your thoughts will help you explore different perspectives and uncover innovative solutions.

3. Role-Playing and Perspective Shifting

Role-playing and perspective shifting involves stepping into someone else’s shoes and viewing the challenge from their perspective. By adopting different roles or considering the problem from various viewpoints, we can gain new insights and uncover alternative solutions.

To apply this strategy, imagine yourself as a different person who is directly affected by the challenge. How would they approach the problem? What solutions would they propose? By temporarily shifting your perspective, you can gain fresh insights and discover unique approaches to your challenge.

4. Prototyping and Experimentation

Prototyping and experimentation involve creating tangible representations of your ideas and testing them in a real or simulated environment. It allows you to quickly identify strengths, weaknesses, and areas for improvement in your solutions. By embracing a mindset of continuous iteration and improvement, you can refine your ideas and find the most effective solution.

To implement this strategy, create a prototype or a small-scale version of your solution. Test it in a controlled environment, gather feedback, and make necessary adjustments. Repeat this process until you achieve a refined solution that addresses the challenge effectively. Through prototyping and experimentation, you can navigate through uncertainties and discover innovative solutions.

The Benefits of Creative Problem-Solving

Creative problem-solving offers numerous benefits that extend beyond finding solutions to immediate challenges. Let’s explore some of the key advantages of embracing a creative mindset:

• Enhanced Critical Thinking Skills: Creative problem-solving enhances critical thinking skills by encouraging individuals to analyze problems, evaluate different perspectives, and make informed decisions.
• Increased Innovation and Adaptability: By embracing creativity, individuals can discover innovative solutions and adapt to changing circumstances more effectively.
• Collaborative Problem-Solving: Creative problem-solving promotes collaboration and teamwork by encouraging individuals to share ideas and perspectives, leading to collective intelligence and better solutions.
• Improved Decision-Making: Creative thinking allows individuals to consider a wide range of factors, evaluate alternatives, and make informed decisions that lead to better outcomes.
• Personal Growth and Self-Discovery: Through creative problem-solving, individuals can challenge their own limitations, discover new strengths, and develop a growth mindset.

In this journey of creative problem-solving, we have explored the power of embracing challenges and adopting a creative mindset. By thinking creatively, exploring different perspectives, and using various strategies, we can navigate through challenges and find innovative solutions. Remember, creative problem-solving is a skill that can be developed and honed with practice. So, embrace the challenges that come your way, unleash your creative potential, and navigate through them with confidence. Your ability to find unique solutions will not only benefit you but also inspire others to approach challenges with a creative mindset. Let your creativity be the compass that guides you to success.

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10 Problem-solving strategies to turn challenges on their head

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What is an example of problem-solving?

What are the 5 steps to problem-solving, 10 effective problem-solving strategies, what skills do efficient problem solvers have, how to improve your problem-solving skills.

Problems come in all shapes and sizes — from workplace conflict to budget cuts.

Creative problem-solving is one of the most in-demand skills in all roles and industries. It can boost an organization’s human capital and give it a competitive edge. 

Problem-solving strategies are ways of approaching problems that can help you look beyond the obvious answers and find the best solution to your problem . 

Let’s take a look at a five-step problem-solving process and how to combine it with proven problem-solving strategies. This will give you the tools and skills to solve even your most complex problems.

Good problem-solving is an essential part of the decision-making process . To see what a problem-solving process might look like in real life, let’s take a common problem for SaaS brands — decreasing customer churn rates.

To solve this problem, the company must first identify it. In this case, the problem is that the churn rate is too high. 

Next, they need to identify the root causes of the problem. This could be anything from their customer service experience to their email marketing campaigns. If there are several problems, they will need a separate problem-solving process for each one. 

Let’s say the problem is with email marketing — they’re not nurturing existing customers. Now that they’ve identified the problem, they can start using problem-solving strategies to look for solutions. 

This might look like coming up with special offers, discounts, or bonuses for existing customers. They need to find ways to remind them to use their products and services while providing added value. This will encourage customers to keep paying their monthly subscriptions.

They might also want to add incentives, such as access to a premium service at no extra cost after 12 months of membership. They could publish blog posts that help their customers solve common problems and share them as an email newsletter.

The company should set targets and a time frame in which to achieve them. This will allow leaders to measure progress and identify which actions yield the best results.

Perhaps you’ve got a problem you need to tackle. Or maybe you want to be prepared the next time one arises. Either way, it’s a good idea to get familiar with the five steps of problem-solving. 

Use this step-by-step problem-solving method with the strategies in the following section to find possible solutions to your problem.

1. Identify the problem

The first step is to know which problem you need to solve. Then, you need to find the root cause of the problem. 

The best course of action is to gather as much data as possible, speak to the people involved, and separate facts from opinions. 

Once this is done, formulate a statement that describes the problem. Use rational persuasion to make sure your team agrees .

2. Break the problem down 

Identifying the problem allows you to see which steps need to be taken to solve it. 

First, break the problem down into achievable blocks. Then, use strategic planning to set a time frame in which to solve the problem and establish a timeline for the completion of each stage.

3. Generate potential solutions

At this stage, the aim isn’t to evaluate possible solutions but to generate as many ideas as possible. 

Encourage your team to use creative thinking and be patient — the best solution may not be the first or most obvious one.

Use one or more of the different strategies in the following section to help come up with solutions — the more creative, the better.

4. Evaluate the possible solutions

Once you’ve generated potential solutions, narrow them down to a shortlist. Then, evaluate the options on your shortlist. 

There are usually many factors to consider. So when evaluating a solution, ask yourself the following questions:

• Will my team be on board with the proposition?
• Does the solution align with organizational goals ?
• Is the solution likely to achieve the desired outcomes?
• Is the solution realistic and possible with current resources and constraints?
• Will the solution solve the problem without causing additional unintended problems?

5. Implement and monitor the solutions

Once you’ve identified your solution and got buy-in from your team, it’s time to implement it. 

But the work doesn’t stop there. You need to monitor your solution to see whether it actually solves your problem. 

Request regular feedback from the team members involved and have a monitoring and evaluation plan in place to measure progress.

If the solution doesn’t achieve your desired results, start this step-by-step process again.

There are many different ways to approach problem-solving. Each is suitable for different types of problems. 

The most appropriate problem-solving techniques will depend on your specific problem. You may need to experiment with several strategies before you find a workable solution.

Here are 10 effective problem-solving strategies for you to try:

• Use a solution that worked before
• Brainstorming
• Work backward
• Use the Kipling method
• Draw the problem
• Use trial and error
• Sleep on it
• Get advice from your peers
• Use the Pareto principle
• Add successful solutions to your toolkit

Let’s break each of these down.

1. Use a solution that worked before

It might seem obvious, but if you’ve faced similar problems in the past, look back to what worked then. See if any of the solutions could apply to your current situation and, if so, replicate them.

2. Brainstorming

The more people you enlist to help solve the problem, the more potential solutions you can come up with.

Use different brainstorming techniques to workshop potential solutions with your team. They’ll likely bring something you haven’t thought of to the table.

3. Work backward

Working backward is a way to reverse engineer your problem. Imagine your problem has been solved, and make that the starting point.

Then, retrace your steps back to where you are now. This can help you see which course of action may be most effective.

4. Use the Kipling method

This is a method that poses six questions based on Rudyard Kipling’s poem, “ I Keep Six Honest Serving Men .” 

• What is the problem?
• Why is the problem important?
• When did the problem arise, and when does it need to be solved?
• How did the problem happen?
• Where is the problem occurring?
• Who does the problem affect?

Answering these questions can help you identify possible solutions.

5. Draw the problem

Sometimes it can be difficult to visualize all the components and moving parts of a problem and its solution. Drawing a diagram can help.

This technique is particularly helpful for solving process-related problems. For example, a product development team might want to decrease the time they take to fix bugs and create new iterations. Drawing the processes involved can help you see where improvements can be made.

6. Use trial-and-error

A trial-and-error approach can be useful when you have several possible solutions and want to test them to see which one works best.

7. Sleep on it

Finding the best solution to a problem is a process. Remember to take breaks and get enough rest . Sometimes, a walk around the block can bring inspiration, but you should sleep on it if possible.

A good night’s sleep helps us find creative solutions to problems. This is because when you sleep, your brain sorts through the day’s events and stores them as memories. This enables you to process your ideas at a subconscious level. 

If possible, give yourself a few days to develop and analyze possible solutions. You may find you have greater clarity after sleeping on it. Your mind will also be fresh, so you’ll be able to make better decisions.

8. Get advice from your peers

Getting input from a group of people can help you find solutions you may not have thought of on your own. 

For solo entrepreneurs or freelancers, this might look like hiring a coach or mentor or joining a mastermind group. 

For leaders , it might be consulting other members of the leadership team or working with a business coach .

It’s important to recognize you might not have all the skills, experience, or knowledge necessary to find a solution alone. 

9. Use the Pareto principle

The Pareto principle — also known as the 80/20 rule — can help you identify possible root causes and potential solutions for your problems.

Although it’s not a mathematical law, it’s a principle found throughout many aspects of business and life. For example, 20% of the sales reps in a company might close 80% of the sales. 

You may be able to narrow down the causes of your problem by applying the Pareto principle. This can also help you identify the most appropriate solutions.

10. Add successful solutions to your toolkit

Every situation is different, and the same solutions might not always work. But by keeping a record of successful problem-solving strategies, you can build up a solutions toolkit. 

These solutions may be applicable to future problems. Even if not, they may save you some of the time and work needed to come up with a new solution.

Improving problem-solving skills is essential for professional development — both yours and your team’s. Here are some of the key skills of effective problem solvers:

• Critical thinking and analytical skills
• Communication skills , including active listening
• Decision-making
• Planning and prioritization
• Emotional intelligence , including empathy and emotional regulation
• Time management
• Data analysis
• Research skills
• Project management

And they see problems as opportunities. Everyone is born with problem-solving skills. But accessing these abilities depends on how we view problems. Effective problem-solvers see problems as opportunities to learn and improve.

Ready to work on your problem-solving abilities? Get started with these seven tips.

1. Build your problem-solving skills

One of the best ways to improve your problem-solving skills is to learn from experts. Consider enrolling in organizational training , shadowing a mentor , or working with a coach .

2. Practice

Practice using your new problem-solving skills by applying them to smaller problems you might encounter in your daily life. 

Alternatively, imagine problematic scenarios that might arise at work and use problem-solving strategies to find hypothetical solutions.

3. Don’t try to find a solution right away

Often, the first solution you think of to solve a problem isn’t the most appropriate or effective.

Instead of thinking on the spot, give yourself time and use one or more of the problem-solving strategies above to activate your creative thinking. 

4. Ask for feedback

Receiving feedback is always important for learning and growth. Your perception of your problem-solving skills may be different from that of your colleagues. They can provide insights that help you improve. 

5. Learn new approaches and methodologies

There are entire books written about problem-solving methodologies if you want to take a deep dive into the subject. 

We recommend starting with “ Fixed — How to Perfect the Fine Art of Problem Solving ” by Amy E. Herman. 

6. Experiment

Tried-and-tested problem-solving techniques can be useful. However, they don’t teach you how to innovate and develop your own problem-solving approaches. 

Sometimes, an unconventional approach can lead to the development of a brilliant new idea or strategy. So don’t be afraid to suggest your most “out there” ideas.

7. Analyze the success of your competitors

Do you have competitors who have already solved the problem you’re facing? Look at what they did, and work backward to solve your own problem. 

For example, Netflix started in the 1990s as a DVD mail-rental company. Its main competitor at the time was Blockbuster. 

But when streaming became the norm in the early 2000s, both companies faced a crisis. Netflix innovated, unveiling its streaming service in 2007. 

If Blockbuster had followed Netflix’s example, it might have survived. Instead, it declared bankruptcy in 2010.

Use problem-solving strategies to uplevel your business

When facing a problem, it’s worth taking the time to find the right solution. 

Otherwise, we risk either running away from our problems or headlong into solutions. When we do this, we might miss out on other, better options.

Use the problem-solving strategies outlined above to find innovative solutions to your business’ most perplexing problems.

If you’re ready to take problem-solving to the next level, request a demo with BetterUp . Our expert coaches specialize in helping teams develop and implement strategies that work.

Boost your productivity

Maximize your time and productivity with strategies from our expert coaches.

Elizabeth Perry, ACC

Elizabeth Perry is a Coach Community Manager at BetterUp. She uses strategic engagement strategies to cultivate a learning community across a global network of Coaches through in-person and virtual experiences, technology-enabled platforms, and strategic coaching industry partnerships. With over 3 years of coaching experience and a certification in transformative leadership and life coaching from Sofia University, Elizabeth leverages transpersonal psychology expertise to help coaches and clients gain awareness of their behavioral and thought patterns, discover their purpose and passions, and elevate their potential. She is a lifelong student of psychology, personal growth, and human potential as well as an ICF-certified ACC transpersonal life and leadership Coach.

8 creative solutions to your most challenging problems

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Article • 10 min read

Creative Problem Solving

Finding innovative solutions to challenges.

By the Mind Tools Content Team

Imagine that you're vacuuming your house in a hurry because you've got friends coming over. Frustratingly, you're working hard but you're not getting very far. You kneel down, open up the vacuum cleaner, and pull out the bag. In a cloud of dust, you realize that it's full... again. Coughing, you empty it and wonder why vacuum cleaners with bags still exist!

James Dyson, inventor and founder of Dyson® vacuum cleaners, had exactly the same problem, and he used creative problem solving to find the answer. While many companies focused on developing a better vacuum cleaner filter, he realized that he had to think differently and find a more creative solution. So, he devised a revolutionary way to separate the dirt from the air, and invented the world's first bagless vacuum cleaner. [1]

Creative problem solving (CPS) is a way of solving problems or identifying opportunities when conventional thinking has failed. It encourages you to find fresh perspectives and come up with innovative solutions, so that you can formulate a plan to overcome obstacles and reach your goals.

In this article, we'll explore what CPS is, and we'll look at its key principles. We'll also provide a model that you can use to generate creative solutions.

About Creative Problem Solving

Alex Osborn, founder of the Creative Education Foundation, first developed creative problem solving in the 1940s, along with the term "brainstorming." And, together with Sid Parnes, he developed the Osborn-Parnes Creative Problem Solving Process. Despite its age, this model remains a valuable approach to problem solving. [2]

The early Osborn-Parnes model inspired a number of other tools. One of these is the 2011 CPS Learner's Model, also from the Creative Education Foundation, developed by Dr Gerard J. Puccio, Marie Mance, and co-workers. In this article, we'll use this modern four-step model to explore how you can use CPS to generate innovative, effective solutions.

Why Use Creative Problem Solving?

Dealing with obstacles and challenges is a regular part of working life, and overcoming them isn't always easy. To improve your products, services, communications, and interpersonal skills, and for you and your organization to excel, you need to encourage creative thinking and find innovative solutions that work.

CPS asks you to separate your "divergent" and "convergent" thinking as a way to do this. Divergent thinking is the process of generating lots of potential solutions and possibilities, otherwise known as brainstorming. And convergent thinking involves evaluating those options and choosing the most promising one. Often, we use a combination of the two to develop new ideas or solutions. However, using them simultaneously can result in unbalanced or biased decisions, and can stifle idea generation.

For more on divergent and convergent thinking, and for a useful diagram, see the book "Facilitator's Guide to Participatory Decision-Making." [3]

Core Principles of Creative Problem Solving

CPS has four core principles. Let's explore each one in more detail:

• Divergent and convergent thinking must be balanced. The key to creativity is learning how to identify and balance divergent and convergent thinking (done separately), and knowing when to practice each one.
• Ask problems as questions. When you rephrase problems and challenges as open-ended questions with multiple possibilities, it's easier to come up with solutions. Asking these types of questions generates lots of rich information, while asking closed questions tends to elicit short answers, such as confirmations or disagreements. Problem statements tend to generate limited responses, or none at all.
• Defer or suspend judgment. As Alex Osborn learned from his work on brainstorming, judging solutions early on tends to shut down idea generation. Instead, there's an appropriate and necessary time to judge ideas during the convergence stage.
• Focus on "Yes, and," rather than "No, but." Language matters when you're generating information and ideas. "Yes, and" encourages people to expand their thoughts, which is necessary during certain stages of CPS. Using the word "but" – preceded by "yes" or "no" – ends conversation, and often negates what's come before it.

How to Use the Tool

Let's explore how you can use each of the four steps of the CPS Learner's Model (shown in figure 1, below) to generate innovative ideas and solutions.

Figure 1 – CPS Learner's Model

Explore the Vision

Identify your goal, desire or challenge. This is a crucial first step because it's easy to assume, incorrectly, that you know what the problem is. However, you may have missed something or have failed to understand the issue fully, and defining your objective can provide clarity. Read our article, 5 Whys , for more on getting to the root of a problem quickly.

Gather Data

Once you've identified and understood the problem, you can collect information about it and develop a clear understanding of it. Make a note of details such as who and what is involved, all the relevant facts, and everyone's feelings and opinions.

Formulate Questions

When you've increased your awareness of the challenge or problem you've identified, ask questions that will generate solutions. Think about the obstacles you might face and the opportunities they could present.

Explore Ideas

Generate ideas that answer the challenge questions you identified in step 1. It can be tempting to consider solutions that you've tried before, as our minds tend to return to habitual thinking patterns that stop us from producing new ideas. However, this is a chance to use your creativity .

Brainstorming and Mind Maps are great ways to explore ideas during this divergent stage of CPS. And our articles, Encouraging Team Creativity , Problem Solving , Rolestorming , Hurson's Productive Thinking Model , and The Four-Step Innovation Process , can also help boost your creativity.

See our Brainstorming resources within our Creativity section for more on this.

Formulate Solutions

This is the convergent stage of CPS, where you begin to focus on evaluating all of your possible options and come up with solutions. Analyze whether potential solutions meet your needs and criteria, and decide whether you can implement them successfully. Next, consider how you can strengthen them and determine which ones are the best "fit." Our articles, Critical Thinking and ORAPAPA , are useful here.

4. Implement

Formulate a plan.

Once you've chosen the best solution, it's time to develop a plan of action. Start by identifying resources and actions that will allow you to implement your chosen solution. Next, communicate your plan and make sure that everyone involved understands and accepts it.

There have been many adaptations of CPS since its inception, because nobody owns the idea.

For example, Scott Isaksen and Donald Treffinger formed The Creative Problem Solving Group Inc . and the Center for Creative Learning , and their model has evolved over many versions. Blair Miller, Jonathan Vehar and Roger L. Firestien also created their own version, and Dr Gerard J. Puccio, Mary C. Murdock, and Marie Mance developed CPS: The Thinking Skills Model. [4] Tim Hurson created The Productive Thinking Model , and Paul Reali developed CPS: Competencies Model. [5]

Sid Parnes continued to adapt the CPS model by adding concepts such as imagery and visualization , and he founded the Creative Studies Project to teach CPS. For more information on the evolution and development of the CPS process, see Creative Problem Solving Version 6.1 by Donald J. Treffinger, Scott G. Isaksen, and K. Brian Dorval. [6]

Creative Problem Solving (CPS) Infographic

See our infographic on Creative Problem Solving .

Creative problem solving (CPS) is a way of using your creativity to develop new ideas and solutions to problems. The process is based on separating divergent and convergent thinking styles, so that you can focus your mind on creating at the first stage, and then evaluating at the second stage.

There have been many adaptations of the original Osborn-Parnes model, but they all involve a clear structure of identifying the problem, generating new ideas, evaluating the options, and then formulating a plan for successful implementation.

[1] Entrepreneur (2012). James Dyson on Using Failure to Drive Success [online]. Available here . [Accessed May 27, 2022.]

[2] Creative Education Foundation (2015). The CPS Process [online]. Available here . [Accessed May 26, 2022.]

[3] Kaner, S. et al. (2014). 'Facilitator′s Guide to Participatory Decision–Making,' San Francisco: Jossey-Bass.

[4] Puccio, G., Mance, M., and Murdock, M. (2011). 'Creative Leadership: Skils That Drive Change' (2nd Ed.), Thousand Oaks, CA: Sage.

[5] OmniSkills (2013). Creative Problem Solving [online]. Available here . [Accessed May 26, 2022].

[6] Treffinger, G., Isaksen, S., and Dorval, B. (2010). Creative Problem Solving (CPS Version 6.1). Center for Creative Learning, Inc. & Creative Problem Solving Group, Inc. Available here .

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What Is Creative Problem-Solving & Why Is It Important?

• 01 Feb 2022

One of the biggest hindrances to innovation is complacency—it can be more comfortable to do what you know than venture into the unknown. Business leaders can overcome this barrier by mobilizing creative team members and providing space to innovate.

There are several tools you can use to encourage creativity in the workplace. Creative problem-solving is one of them, which facilitates the development of innovative solutions to difficult problems.

Here’s an overview of creative problem-solving and why it’s important in business.

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What Is Creative Problem-Solving?

Research is necessary when solving a problem. But there are situations where a problem’s specific cause is difficult to pinpoint. This can occur when there’s not enough time to narrow down the problem’s source or there are differing opinions about its root cause.

In such cases, you can use creative problem-solving , which allows you to explore potential solutions regardless of whether a problem has been defined.

Creative problem-solving is less structured than other innovation processes and encourages exploring open-ended solutions. It also focuses on developing new perspectives and fostering creativity in the workplace . Its benefits include:

• Finding creative solutions to complex problems : User research can insufficiently illustrate a situation’s complexity. While other innovation processes rely on this information, creative problem-solving can yield solutions without it.
• Adapting to change : Business is constantly changing, and business leaders need to adapt. Creative problem-solving helps overcome unforeseen challenges and find solutions to unconventional problems.
• Fueling innovation and growth : In addition to solutions, creative problem-solving can spark innovative ideas that drive company growth. These ideas can lead to new product lines, services, or a modified operations structure that improves efficiency.

Creative problem-solving is traditionally based on the following key principles :

1. Balance Divergent and Convergent Thinking

Creative problem-solving uses two primary tools to find solutions: divergence and convergence. Divergence generates ideas in response to a problem, while convergence narrows them down to a shortlist. It balances these two practices and turns ideas into concrete solutions.

2. Reframe Problems as Questions

By framing problems as questions, you shift from focusing on obstacles to solutions. This provides the freedom to brainstorm potential ideas.

3. Defer Judgment of Ideas

When brainstorming, it can be natural to reject or accept ideas right away. Yet, immediate judgments interfere with the idea generation process. Even ideas that seem implausible can turn into outstanding innovations upon further exploration and development.

4. Focus on "Yes, And" Instead of "No, But"

Using negative words like "no" discourages creative thinking. Instead, use positive language to build and maintain an environment that fosters the development of creative and innovative ideas.

Creative Problem-Solving and Design Thinking

Whereas creative problem-solving facilitates developing innovative ideas through a less structured workflow, design thinking takes a far more organized approach.

Design thinking is a human-centered, solutions-based process that fosters the ideation and development of solutions. In the online course Design Thinking and Innovation , Harvard Business School Dean Srikant Datar leverages a four-phase framework to explain design thinking.

The four stages are:

• Clarify: The clarification stage allows you to empathize with the user and identify problems. Observations and insights are informed by thorough research. Findings are then reframed as problem statements or questions.
• Ideate: Ideation is the process of coming up with innovative ideas. The divergence of ideas involved with creative problem-solving is a major focus.
• Develop: In the development stage, ideas evolve into experiments and tests. Ideas converge and are explored through prototyping and open critique.
• Implement: Implementation involves continuing to test and experiment to refine the solution and encourage its adoption.

Creative problem-solving primarily operates in the ideate phase of design thinking but can be applied to others. This is because design thinking is an iterative process that moves between the stages as ideas are generated and pursued. This is normal and encouraged, as innovation requires exploring multiple ideas.

Creative Problem-Solving Tools

While there are many useful tools in the creative problem-solving process, here are three you should know:

Creating a Problem Story

One way to innovate is by creating a story about a problem to understand how it affects users and what solutions best fit their needs. Here are the steps you need to take to use this tool properly.

1. Identify a UDP

Create a problem story to identify the undesired phenomena (UDP). For example, consider a company that produces printers that overheat. In this case, the UDP is "our printers overheat."

2. Move Forward in Time

To move forward in time, ask: “Why is this a problem?” For example, minor damage could be one result of the machines overheating. In more extreme cases, printers may catch fire. Don't be afraid to create multiple problem stories if you think of more than one UDP.

3. Move Backward in Time

To move backward in time, ask: “What caused this UDP?” If you can't identify the root problem, think about what typically causes the UDP to occur. For the overheating printers, overuse could be a cause.

Following the three-step framework above helps illustrate a clear problem story:

• The printer is overused.
• The printer overheats.
• The printer breaks down.

You can extend the problem story in either direction if you think of additional cause-and-effect relationships.

4. Break the Chains

By this point, you’ll have multiple UDP storylines. Take two that are similar and focus on breaking the chains connecting them. This can be accomplished through inversion or neutralization.

• Inversion: Inversion changes the relationship between two UDPs so the cause is the same but the effect is the opposite. For example, if the UDP is "the more X happens, the more likely Y is to happen," inversion changes the equation to "the more X happens, the less likely Y is to happen." Using the printer example, inversion would consider: "What if the more a printer is used, the less likely it’s going to overheat?" Innovation requires an open mind. Just because a solution initially seems unlikely doesn't mean it can't be pursued further or spark additional ideas.
• Neutralization: Neutralization completely eliminates the cause-and-effect relationship between X and Y. This changes the above equation to "the more or less X happens has no effect on Y." In the case of the printers, neutralization would rephrase the relationship to "the more or less a printer is used has no effect on whether it overheats."

Even if creating a problem story doesn't provide a solution, it can offer useful context to users’ problems and additional ideas to be explored. Given that divergence is one of the fundamental practices of creative problem-solving, it’s a good idea to incorporate it into each tool you use.

Brainstorming

Brainstorming is a tool that can be highly effective when guided by the iterative qualities of the design thinking process. It involves openly discussing and debating ideas and topics in a group setting. This facilitates idea generation and exploration as different team members consider the same concept from multiple perspectives.

Hosting brainstorming sessions can result in problems, such as groupthink or social loafing. To combat this, leverage a three-step brainstorming method involving divergence and convergence :

• Have each group member come up with as many ideas as possible and write them down to ensure the brainstorming session is productive.
• Continue the divergence of ideas by collectively sharing and exploring each idea as a group. The goal is to create a setting where new ideas are inspired by open discussion.
• Begin the convergence of ideas by narrowing them down to a few explorable options. There’s no "right number of ideas." Don't be afraid to consider exploring all of them, as long as you have the resources to do so.

Alternate Worlds

The alternate worlds tool is an empathetic approach to creative problem-solving. It encourages you to consider how someone in another world would approach your situation.

For example, if you’re concerned that the printers you produce overheat and catch fire, consider how a different industry would approach the problem. How would an automotive expert solve it? How would a firefighter?

Be creative as you consider and research alternate worlds. The purpose is not to nail down a solution right away but to continue the ideation process through diverging and exploring ideas.

Continue Developing Your Skills

Whether you’re an entrepreneur, marketer, or business leader, learning the ropes of design thinking can be an effective way to build your skills and foster creativity and innovation in any setting.

If you're ready to develop your design thinking and creative problem-solving skills, explore Design Thinking and Innovation , one of our online entrepreneurship and innovation courses. If you aren't sure which course is the right fit, download our free course flowchart to determine which best aligns with your goals.

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6 Creative Ways to Solve a Problem

Creative problem-solving strategies separate forward-moving solutions from quick fixes. Truly an art, creative strategies address challenges by guiding you to see challenges in a whole new light. Can crisis equal opportunity? With these 6 creative ways to solve a problem, the answer is often a resounding yes.

1. Six Step Problem-Solving Model

Some problems seem overwhelming in their complexity. You don’t know where to begin. And this lack of direction can leave you running in circles.

The six step problem-solving model aids you by creating a structured, coherent approach to problem solving. In a sense, it gives you the opportunity to step back, take a breath, and approach the issue methodically.

The six steps of this method are:

• Define the problem.
• Define the root cause or causes of the problem.
• Develop possible solutions.
• Choose the best-seeming solution from the list.
• Implement the solution.
• Evaluate the outcome of the solution.

Although the steps are sequential, any one of them can be repeated. For instance, deep thought about Step 4 might lead you to realize that you defined the root causes of the problem in step 2 incorrectly. And evaluation of outcomes at the final stage may be negative, calling upon you to repeat the process. In this sense, the model functions as a sort of algorithm, with feedback loops at each stage.

2. Drill-Down Technique

Defining root causes of a problem is often the most difficult part of problem solving. You know that something is wrong. You see something isn’t working. But the causes remain vague or elusive. The drill-down technique helps you resolve this issue by breaking the problem down into progressively smaller pieces. More accurately, you define a large problem and “drill down” closer and closer to the root causes.

To use the drill-down technique, you will draw a simple table. On the left side you write down the problem you face. To the right, in the middle, you list possible causes of that problem. And even further to the right, you will list potential causes of each of the middle issues. Although it sounds complicated, a graphic example shows how easy it is:

In this simple example, you’ve drilled down from one large problem to its core issues. Once you know root causes, solutions present themselves more easily. In this case, you may consider looking at a new, more reliable supplier that has items similar to ones that have been discontinued. At the same time, you may want to meet with the outside sales team to show you care about their challenges and help to address them.

3. Reverse Brainstorming

You likely have some familiarity with brainstorming techniques . That is, a gathering of interested parties to throw out spontaneous solutions to a problem without judgment. Often, a team leader facilitates the brainstorming session by writing the team’s ideas on a white board. With practice, you can brainstorm on your own, too.

But what is reverse brainstorming?

The process may appear the same to an outsider. The difference lies in the fact that you don’t try to find solutions to the problem. You’re looking for ways to make the problem worse

With reverse brainstorming, everyone offers how to decrease sales, increase employee turnover, raise expenses—bring us your worst. It may seem silly at first, but people will get quite focused and creative as the brainstorming period evolves. Once you have a satisfactory number of negative solutions, work on reversing them to uncover the real solutions. The method is highly effective at finding new angles to solve problems.

4. Reverse Engineer—Work Backwards Problem Solving Strategy

While we’re in reverse, let’s look at the “work backwards problem solving strategy.” With origins in mathematics and engineering, it’s not for everyone. But you hardly need a mathematics degree to try it out. It requires mostly patience with yourself as you learn to “walk backward.”

We usually approach problems from a starting point of the present. Then, we define the consecutive steps required to reach our goal. But any particular step may lead us off the best, most efficient path. But sometimes, plans in action go completely astray when implemented. Backwards problem solving serves as a sort of check against this possibility.

With the work backwards strategy to problem solving, you start with your goal . Then you work backward: what was the final stage prior to reaching that goal? And what came before that? Step by step, you work backward to the situation as it currently exists. When you are finished, compare the stages to your more standard, forward plan. Where are they the same, and how do they differ?

5. Make the Problem Bigger (aka 10X Problem Solving or the Eisenhower Principle

The 10X Rule teaches you to reach for 10X the success. What if you attempted to solve problems by making them—or at least, imagining them to be—10X bigger?

Any organization faces a multitude of problems. Managers or entrepreneurs race to resolve one mini “crisis” after another. In this rushed state, it’s easy to lose perspective of the issues that are truly critical. But not all problems deserve the same amount of attention. One way to manage task prioritization is to imagine that each issue is 10 times bigger.

Suppose you manage an office staff of 10. Three issues arise. An employee is consistently 10 minutes late, a company computer has gone missing, and your administrative assistant neglected to schedule your important lunch meeting. Each issue needs to be resolved. And at an emotional level, the late employee gets under your skin in particular.

But imagine the problems as 10 times bigger, and you may prioritize differently. One missing computer seems easy to put off. But the entire office would grind to a standstill if 10 of them were missing. Your first move may be to call security to help resolve the issue, then address your administrative assistant’s lack of focus. After all, 10 missed lunch meetings could be disastrous when one of them is with the CEO. The tardy employee can wait until the end of the day.

This process, famously used by General Eisenhower on the battlefield, allows you to take a step back and see issues more holistically. You develop a big picture to assist you in prioritization.

6. Don’t Just Step Back—Sleep on It

Each of the above creative problem-solving strategies uses an entirely different method. And yet, they all share one thing in common: they help you step back and re-assess the problem in a new way. But if you find yourself embroiled in a single, complex problem—the sort of thing that consumes your days and weeks—you may need to do more than simply step back. You might want to sleep on it.

We sometimes over-emphasize the benefits of “sticking with it.” We admire the person who works hard, stays up late, and gets up early to attack the problem again. But lack of sleep not only takes a toll on your health. It can also prevent your brain from doing what it is designed to do during rest. That is, process and correlate the information of the day in ways our waking minds may have missed.

Abundant research makes clear that a proper night’s sleep aids in problem solving . That time you woke up refreshed and a solution seemed clear? That wasn’t a unique occurrence. The process has been widely documented across cultures. Historically, Thomas Edison, Albert Einstein, and others have resolved complex problems during sleep.

Yes, you might sometimes need to burn the midnight oil to catch up on routine tasks. Filing taxes, meeting payroll, and ordering inventory are valid reasons to miss a little sleep if they all hit at once. But for complex problem solving—and overall health and wellness—don’t deprive yourself of sleep for long periods. That night of quality sleep might provide unique, creative solutions your overworked conscious mind would have never imagined.

Photo by mavo/Shutterstock

Bryan Lindenberger

Bryan enjoys the digital space where arts and technology meet. As a writer, he has worked in education, health and wellbeing, and manufacturing. He also assists smaller businesses in web development including accessibility and content development. In his free time, he hikes trails in central Florida.

5473 Blair Road, Suite 100 PMB 30053 Dallas, TX 75231

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6 Obstacles to Creative Thinking and How to Overcome Them The better you become at finding creative ways to solve the unavoidable problems of daily life and work, the more successful you will be.

By Brian Tracy Oct 10, 2016

Opinions expressed by Entrepreneur contributors are their own.

Have you ever felt blocked and uncreative or feel like you can't solve even a simple problem?

You have amazing creative talent and skills, you just have to learn how to unlock your abilities. There are six major obstacles to creative thinking that could be preventing you from learning how to improve your problem solving skills for business success.

If you fail to recognize any of them, they could be holding you back.

1. Lack Of Direction From Yourself or Others

The first obstacle to creative thinking is the lack of clear goals and objectives, written down, accompanied by detailed, written plans of action.

When you become crystal clear about what you want, and how you are going to achieve it, your creative mind springs to life. You immediately begin to sparkle with ideas and insights that help you to move forward and improve your creative skills.

2. Being Afraid of Failure

The second major obstacle to creative thinking is the fear of failure or loss.

It is the fear of being wrong, of making a mistake, or of losing money or time. As it happens, it is not the experience of failure that holds you back. You have failed countless times in life and it hasn't done you any permanent damage.

It is the possibility of failure, the anticipation of failure that paralyses action and becomes the primary reason for failure and ineffective problem solving.

3. Being Afraid of Rejection

The third major obstacle to creative thinking is the fear of criticism, or the fear of ridicule, scorn or rejection.

It is the fear of sounding dumb or looking foolish. This is triggered by the desire to be liked and approved of by others, even people you don't know or care about. As a result, you decide that, "If you want to get along, you have to go along."

It is amazing how many people live lives of underachievement and mediocrity because they are afraid to attempt to sell themselves or their ideas for success.

They are afraid to ask someone to buy or try their product or service. As a result of these fears of rejection and criticism, they play it safe and settle for far less than they are truly capable of earning.

4. Never Changing or Adapting to the Situation

A major obstacle to creative thinking is called "homeostasis." This is a deep subconscious desire to remain consistent with what you have done or said in the past.

It is the fear of doing or saying something new or different from what you did before. This homeostatic impulse holds people back from becoming all they are capable of becoming and from achieving success.

In homeostasis, there seems to be an irresistible unconscious pressure that brings you back to doing what you have always done.

Unfortunately, this tendency leads you into your own "comfort zone." Your comfort zone, over time, becomes a groove, and then a rut. You become stuck. All progress stops. In no time, you begin to use your marvelous powers of rationalization to justify not changing.

As Jim Rohn says, "The only difference between a rut and a grave is the depth."

Homeostasis is a major killer of human potential, which will hinder you from achieving success.

5. Not Thinking Proactively

The fifth obstacle to creative thinking for success is passivity. If you do not continually stimulate your mind with new ideas and information, it loses its vitality and energy, very much like a muscle that is not exercised.

Instead of thinking proactively and creatively, your thinking becomes passive and automatic.

A major cause of passive thinking is routine . Most people get up at the same time each morning, follow the same routine at their jobs, socialize with the same people in the evenings, and watch the same television programs.

As a result of not continually challenging their minds, they become dull and complacent. If someone suggests or proposes a new idea or way of doing things, they usually react with negativity and discouragement. They very soon begin to feel threatened by any suggestion of change from the way things have been done in the past.

6. You Rationalize and Never Improve

The sixth obstacle to creative thinking is rationalizing. We know that human beings are rational creatures, but what does that mean?

Being rational means that we continually use our minds to explain the world to ourselves, so we can understand it better and feel more secure. In other words, whatever you decide to do, or not do, you very quickly come up with a good reason for your decision.

By constantly rationalizing your decisions, you cannot learn to improve performance.

There are two main reasons why creativity is important in achieving success. First, problem-solving and making decisions are the key functions of the entrepreneur.

As much as 50% to 60% of your time in business and in life is spent solving problems. The better you become at thinking up creative ways to solve the inevitable and unavoidable problems of daily life and work, and making effective decisions, the more successful you will be.

Second, each of us wants to make more money. We all want to be more successful and enjoy greater status, esteem, and recognition. Your problem-solving ability is a key determinant of how much of these you accomplish.

If you're struggling with how to get your business off the ground and thriving, download my One-Hour Business Plan, an 11-page questionnaire to help determine every element of your business, here.

Brian Tracy is Chairman and CEO of Brian Tracy International, a company specializing in the training and development of individuals and organizations. He is the top selling author of over 70 books , including Eat That Frog , a New York Times Best Selling book. In addition, he has written and produced more than 500 audio and video learning programs, including the worldwide, best-selling Psychology of Achievement , which has been translated into more than 28 languages.

Chairman and CEO of Brian Tracy International, Speaker and Author

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Problem-Solving Mindset: How to Achieve It (15 Ways)

One of the most valuable skills you can have in life is a problem-solving mindset. It means that you see challenges as opportunities to learn and grow, rather than obstacles to avoid or complain about. A problem-solving mindset helps you overcome difficulties, achieve your goals, and constantly improve yourself. By developing a problem-solving mindset, you can become more confident, creative, and resilient in any situation.A well-defined problem paves the way for targeted, effective solutions. Resist the urge to jump straight into fixing things. Invest the time upfront to truly understand what needs to be solved. Starting with the end in mind will make the path to resolution that much smoother.

Sanju Pradeepa

* This Post may contain affiliate Links, and we receive an affiliate commission for any purchases made by you using such links. *

Ever feel like you’re stuck in a rut with no way out? We’ve all been there. The problems life throws at us can seem insurmountable. But the truth is, you have everything you need to overcome any challenge already within you. It’s called a problem-solving mindset. Developing the ability to see problems as puzzles to solve rather than obstacles to overcome is a game changer. With the right mindset, you can achieve amazing things.

In this article, we’ll explore what having a problem-solving mindset really means and how you can cultivate one for yourself. You’ll learn proven techniques to shift your perspective, expand your creativity, and find innovative solutions to your biggest problems. We’ll look at examples of people who have used a problem-solving mindset to accomplish extraordinary feats. By the end, you’ll have the tools and inspiration to transform how you think about and approach problems in your own life.

Table of Contents

What is a problem-solving mindset.

A problem solving mindset is all about approaching challenges in a solution-focused way. Rather than feeling defeated by obstacles, you look at them as puzzles to solve. Developing this mindset takes practice, but the rewards of increased resilience, creativity and confidence make it worth the effort.

• Identify problems, not excuses. Rather than blaming external factors, look for the issues within your control. Ask yourself, “What’s really going on here and what can I do about it?”
• Focus on solutions, not problems. Once you’ve pinpointed the issue, brainstorm options to fix it. Don’t get stuck in a negative loop. Shift your mindset to answer the question, “What are some possible solutions?”
• Look for opportunities, not obstacles. Reframe the way you view problems. See them as chances to improve and learn, rather than roadblocks stopping your progress. Ask, “What’s the opportunity or lesson here?”
• Start small and build up. Don’t feel overwhelmed by big challenges. Break them into manageable steps and celebrate small wins along the way. Solving little problems builds your confidence to tackle bigger issues.

Be patient with yourself and maintain an open and curious attitude . With regular practice, you’ll get better at seeing the solutions, rather than the obstacles. You’ll become more flexible and innovative in your thinking. And you’ll discover that you have the ability to solve problems you once thought insurmountable. That’s the power of a problem-solving mindset.

Why Developing a Problem Solving Mindset Is Important

Developing a problem-solving mindset is crucial these days. Why? Because life throws curveballs at us constantly and the only way to overcome them is through creative solutions.

Having a problem-solving mindset means you view challenges as opportunities rather than obstacles. You approach them with curiosity and optimism instead of dread. This allows you to see problems from new angles and come up with innovative solutions.

Some key characteristics of a problem-solving mindset include:

• Flexibility. You’re open to different perspectives and willing to consider alternative options.
• Creativity. You think outside the box and make unexpected connections between ideas.
• Persistence. You don’t give up easily in the face of difficulties or setbacks. You continue experimenting and adjusting your approach.
• Adaptability. You accept change and are able to quickly adjust your strategies or plans to suit new situations.
• Resourcefulness. You make the most of what you have access to and find ways to overcome limitations.

Developing a problem-solving mindset takes conscious effort and practice.

The Key Characteristics of Effective Problem Solvers

To become an effective problem solver, you need to develop certain characteristics and mindsets. Here are some of the key traits shared by great problem solvers:

1. Openness to New Ideas

Effective problem solvers have an open and curious mind. They seek out new ways of looking at problems and solutions. Rather than dismissing ideas that seem “out there,” they explore various options with an open mind.

2. Flexibility

Great problem solvers are flexible in their thinking. They can see problems from multiple perspectives and are willing to adapt their approach. If one solution isn’t working, they try another. They understand that there are many paths to solving a problem.

3. Persistence

Solving complex problems often requires persistence and determination. Effective problem solvers don’t give up easily. They continue exploring options and trying new solutions until they find one that works. They see setbacks as learning opportunities rather than failures.

Why Persistence is Important: 8 Benefits & 6 Ways to Develop

4. creativity.

Innovative problem solvers think outside the box . They make unexpected connections and come up with unconventional solutions. They utilize techniques like brainstorming, mind mapping, and lateral thinking to spark new ideas.

5. Analytical Thinking

While creativity is key, problem solvers also need to be able to evaluate solutions in a logical and analytical manner. They need to be able to determine the pros and cons, costs and benefits, and potential obstacles or issues with any solution. They rely on data, evidence, and objective reasoning to make decisions.

7 Types of Critical Thinking: A Guide to Analyzing Problems

How to cultivate a problem-solving mindset.

To cultivate a problem-solving mindset, you need to develop certain habits and ways of thinking. Here are some tips to get you started:

1. Look for Opportunities to Solve Problems

The more you practice problem solving, the better you’ll get at it. Look for opportunities in your daily life to solve small problems. This could be figuring out a better way to organize your tasks at work or coming up with a solution to traffic in your neighborhood. Start with small, low-risk problems and work your way up to more complex challenges.

2. Ask Good Questions

One of the most important skills in problem solving is asking good questions. Questions help you gain a deeper understanding of the issue and uncover new perspectives. Ask open-ended questions like:

• What’s the real problem here?
• What are the underlying causes?
• Who does this impact and how?
• What has been tried before? What worked and what didn’t?

3. Do Your Research

Don’t go into problem solving blind. Do some research to gather relevant facts and data about the situation. The more you know, the better equipped you’ll be to come up with innovative solutions. Talk to people with different viewpoints and life experiences to gain new insights.

4. Brainstorm Many Options

When you start thinking of solutions, don’t settle for the first idea that comes to mind. Brainstorm many options to open up possibilities. The more choices you have, the more likely you are to discover an unconventional solution that really fits the needs of the situation. Think outside the box!

5. Evaluate and Decide

Once you have a list of possible solutions, evaluate each option objectively based on criteria like cost, time, and effectiveness. Get input from others if needed. Then make a decision and take action. Even if it’s not the perfect solution, you can make changes as you go based on feedback and results.

6. Question your beliefs

The beliefs and assumptions you hold can influence how you perceive and solve problems. Ask yourself:

• What beliefs or stereotypes do I have about this situation or the people involved?
• Are these beliefs grounded in facts or just my personal experiences?
• How might my beliefs be limiting my thinking?

Challenging your beliefs helps you see the problem with fresh eyes and identify new solutions.

The Ultimate Guide of Overcoming Self-Limiting Beliefs

7. seek different perspectives.

Get input from people with different backgrounds, experiences, and thought processes than your own. Their unique perspectives can reveal new insights and spark innovative ideas. Some ways to gain new perspectives include:

• Discuss the problem with colleagues from different departments or areas of expertise.
• Interview customers or clients to understand their needs and priorities.
• Consult experts in unrelated fields for an outside-the-box opinion.
• Crowdsource solutions from people of diverse ages, cultures, and socioeconomic backgrounds.

8. Look beyond the obvious

We tend to focus on the most conspicuous or straightforward solutions, but the best option isn’t always obvious. Try these techniques to stimulate unconventional thinking:

• Restate the problem in new ways. A new phrasing can reveal alternative solutions.
• Remove constraints and imagine an ideal scenario. Then work backwards to find realistic options.
• Make unexpected associations between the problem and unrelated concepts or objects. Look for parallels and analogies in different domains.
• Play with hypothetical scenarios to find combinations you may not logically deduce. Some of the wildest ideas can lead to innovative solutions!

With an open and curious mindset, you can overcome assumptions, gain new insights, and find unconventional solutions to your most complex problems. The key is looking at the situation in new ways and exploring all possibilities.

Mindset is Everything: Reprogram Your Thinking for Success

9. practice active listening.

To become an effective problem solver, you need to practice active listening. This means paying close attention to what others are saying and asking follow-up questions to gain a deeper understanding of the issues.

Listen without judgment

When someone is explaining a problem to you, listen with an open mind. Avoid interrupting or criticizing them. Your role is to understand their perspective and concerns, not pass judgment. Nod, make eye contact, and give verbal affirmations like “I see” or “go on” to show you’re engaged.

Ask clarifying questions

If something is unclear or you need more details, ask questions. Say something like, “Can you explain that in more detail?” or “What specifically do you mean by that?” The more information you have about the problem, the better equipped you’ll be to solve it. Ask open-ended questions to encourage the other person to elaborate on their points.

Paraphrase and summarize

Repeat back parts of what the speaker said in your own words to confirm you understood them correctly. Say something like, “It sounds like the main issues are…” or “To summarize, the key points you’re making are…” This also shows the other person you were paying attention and care about addressing their actual concerns.

10. Withhold suggestions initially

When someone first presents you with a problem, avoid immediately suggesting solutions. Your first task is to understand the issue thoroughly. If you start proposing solutions too soon, it can seem like you’re not really listening and are just waiting for your turn to talk. Get clarification, summarize the issues, and ask any follow up questions needed before offering your input on how to solve the problem.

Developing the patience and discipline to actively listen takes practice. But by listening without judgment, asking clarifying questions, paraphrasing, and withholding suggestions initially, you’ll gain valuable insight into problems and be better equipped to solve them. Active listening is a skill that will serve you well in all areas of life.

11. Ask Lots of Questions

To solve problems effectively, you need to ask lots of questions. Questioning helps you gain a deeper understanding of the issue, uncover hidden factors, and open your mind to new solutions.

Asking “why” helps you determine the root cause of the problem. Keep asking “why” until you reach the underlying reason. For example, if sales numbers are down, ask why. The answer may be that you lost a key client. Ask why you lost the client. The answer could be poor customer service. Ask why the customer service was poor. And so on. Getting to the root cause is key to finding the right solution.

Challenge Assumptions

We all have implicit assumptions and biases that influence our thinking. Challenge any assumptions you have about the problem by asking questions like:

• What if the opposite is true?
• What are we missing or ignoring?
• What do we think is impossible but perhaps isn’t?

Questioning your assumptions opens you up to new perspectives and innovative solutions.

12. Consider Different Viewpoints

Try to see the problem from multiple angles by asking:

• How do others see this problem?
• What solutions might employees, customers, or experts suggest?
• What would someone from a different industry or background recommend?

Getting input from people with diverse experiences and ways of thinking will lead to better solutions.

13. Brainstorm New Possibilities

Once you have a good understanding of the root problem, start generating new solutions by asking open-ended questions like:

• What if anything were possible, what solutions come to mind?
• What are some wild and crazy ideas, even if implausible?
• What solutions have we not yet thought of?

Don’t judge or evaluate ideas at this stage. Just let the questions spark new creative solutions. The more questions you ask, the more solutions you’ll discover. With an inquisitive mindset, you’ll be well on your way to solving any problem.

14. Document what you find

As you research, keep notes on key details, facts, statistics, examples, and advice that stand out as most relevant or interesting. Look for common themes and threads across the different resources. Organize your notes by topic or theme to get a better sense of the big picture. Refer back to your notes to recall important points as you evaluate options and determine next steps.

Doing thorough research arms you with the knowledge and understanding to develop effective solutions. You’ll gain a deeper appreciation for the complexity of the problem and be able to make more informed choices. Research also exposes you to new ideas you may not have considered. While it requires an investment of time, research is a crucial step for achieving an optimal solution.

15. Start With the End in Mind: Define the Problem Clearly

To solve a problem effectively, you need to first define it clearly. Without a concrete understanding of the issue at hand, you’ll waste time and energy grappling with a vague, nebulous challenge.

Identify the root cause

Ask probing questions to determine the underlying reason for the problem. Get specific by figuring out who is affected, what’s not working, where the breakdown is happening, when it started, and why it’s an issue. Look beyond the symptoms to find the source. The solution lies in resolving the root cause, not just alleviating surface-level pain points.

Gather objective data

Rely on facts, not opinions or assumptions. Observe the situation directly and collect information from multiple sources. Get input from people with different perspectives. Hard data and evidence will give you an accurate, unbiased view of the problem.

Define constraints and priorities

Determine any restrictions around time, money, resources, or policies that could impact your solution. Also identify what’s most important to solve—you can’t fix everything at once. Focus on high-priority issues and leave lower-priority problems for another time.

Frame the problem statement

With a clear understanding of the root cause, supporting data, and constraints, you can craft a concise problem statement. This articulates the issue in 1 or 2 sentences and serves as a guiding vision for developing solutions. Refer back to your problem statement regularly to ensure you stay on track.

Final Thought

Developing a problem-solving mindset is within your reach if you commit to continuous learning, looking at challenges from new angles, and not being afraid to fail. Start small by picking one problem each day to solve in a creative way. Build up your confidence and skills over time through practice.

While it may feel uncomfortable at first, having an adaptable and solution-focused mindset will serve you well in all areas of life. You’ll be able to navigate obstacles and setbacks with more ease and grace. And who knows, you may even start to enjoy the problem-solving process and see problems as opportunities in disguise. The problem-solving mindset is a gift that keeps on giving. Now go out there, face your challenges head on, and solve away!

Solve It!: The Mindset and Tools of Smart Problem Solvers by  Dietmar Sternad

• Creative Problem Solving as Overcoming a Misunderstanding by Maria Bagassi  and  Laura Macchi * (Department of Psychology, University of Milano-Bicocca, Milan, Italy) ,
• Mindsets: A View From Two Eras by Carol S. Dweck 1  and  David S. Yeager 2 published in National Library of Medicine ( Perspect Psychol Sci.  Author manuscript; available in PMC 2020 May 1. Published in final edited form as: Perspect Psychol Sci. 2019 May; 14(3): 481–496. )

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With regular practice, a problem solving mindset can become second nature. You’ll get better at seeing opportunities, asking the right questions, uncovering creative solutions, and taking action. And that will make you a highly valuable thinker in any organization or team.

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19 Creative Thinking Skills (and How to Use Them!)

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In a fast-moving world, being able to find new perspectives and create innovation is an increasingly valuable skill . Creative thinkers are often at the forefront of driving change, solving problems, and developing new ideas. Not only that, but those who bring creative thinking to how they work are often happier, more productive, and resilient too!

So you might be asking yourself, how can I develop my creative thinking skills and think more creatively at work?  Whether you want to supercharge your interpersonal skills, advance your career or be happier and more satisfied in the work you do, it pays to learn to think more creatively.

For many people, creative thinking is the key that unlocks solutions, promotes diverse thinking, and leads to better relationships and job satisfaction. So how can you get started with creative thinking?  As passionate believers in the value of creative thinking, we’re here to help and truly think unleashing your creativity can be key to your personal development!

In this post we’ll define what creative thinking is, highlight the benefits, explore 19 key creative thinking skills and give you some examples of how to apply them in the workplace . Let’s dig in!

What is creative thinking?

Why is creative thinking important, what are the benefits of creative thinking.

• What are creative thinking skills?  
• Examples of creative thinking skills (and how to use them)
• How to use creative thinking skills at work?

How to improve your creative thinking skills? 

Creative thinking is the ability to approach a problem or challenge from a new perspective, alternative angle, or with an atypical mindset. This might mean thinking outside of the box, taking techniques from one discipline and applying them to another, or simply creating space for new ideas and alternative solutions to present themselves through dialogue, experimentation, or reflection.

Bear in mind that the number of different creative approaches is as vast as the number of creative thinkers – if an approach helps you see things differently and approaching a challenge creatively, follow that impulse.

While there are some proven methods and guidelines that can help you be a better creative thinker, remember that everyone can be creative and finding what works for you is what is important, not the terminology or specific framework.

One misapprehension about creative thinking is that you have to be skilled at more traditional creative skills like drawing or writing. This isn’t true. What’s important is that you are open to exploring alternative solutions while employing fresh techniques and creative approaches to what you’re working on. 

You don’t need to be a great artist or even work in a traditionally creative field – we believe everyone is capable of creative thinking and that it enriches your personal and professional lives when you learn to be more creative.

Another misconception about creative thinking is that it applies only to the ideation or technically creative parts of the process. All aspects of our lives and interactions with people and challenges can benefit from creative thinking – from the ability to see things differently.

At work, thinking creatively might mean finding better ways to communicate, improve your working practices, or developing and implementing fresh solutions too.

Creative thinking is important because it drives new ideas, encourages learning, and creates a safe space for experimentation and risk-taking.

As organizations and people grow, they often develop tried and tested ways of operating. While it’s important to have solid working practices and processes, unswerving dedication to the norm can lead to stagnation and a lack of innovation and growth. 

Creative thinking is important because it drives new ideas, encourages learning and creates a safe space for experimentation and risk-taking. Simply put, creativity and creative thinking are part of what helps businesses and individuals succeed and grow .

Whether your team or business thinks of itself as a creative one, you can’t afford to miss out on the benefits of creative thinking if you want to grow , deliver change, and help your team bring their best selves to work. 

Using creative thinking skills at work creates b enefits not only in the ways we solve problems but also in how we approach everything from communication to self-fulfillment, task management, and growth . Bringing a culture of creative thinking into a workshop or group is often the job of a talented facilitator but whatever your role, there are benefits to thinking more creatively. Let’s explore some of the benefits of thinking creatively at work and in your everyday life!

Build empathy

• Bust assumptions  
• Become a better problem solver  

Find ways to move quickly and effectively

• Increase happiness

Discover new talents and promote learning

• Boost resilience and deal with adversity

Boost your CV and employability 

Empathy and creative thinking go hand-in-hand. By practicing creative thinking skills and regularly looking for new ideas and points of view, you can actively become better at understanding your colleagues, customers, and even your family and friends. One of the major barriers to having productive and meaningful relationships is an unwillingness to see things from a perspective other than your own or failing to understand how another person is feeling. 

By developing this skill, you can engage more meaningfully and honestly with people, ideas, and perspectives in all aspects of life. What’s more, because of the benefits that creative thinking can bring, you’ll actively want to see things from new perspectives and be more empathic : something that’s fundamental to creating real change.

Bust assumptions 

Assumptions can be harmful in both our personal and professional lives. Whether it’s making assumptions about why someone is behaving the way they are in a workshop or what features will make your customers happiest, holding onto incorrect or inadequately formed assumptions can be problematic . It can create difficulty and tension in relationships and what’s more, it can lead to the development or introduction of solutions that are simply unfit for purpose.

Using creative thinking skills to challenge assumptions, build clarity, and see things from new perspectives can be transformative. If an assumption someone else makes feels incorrect, think about why and try to find out more. If someone challenges an assumption you hold, be open and listen.

Become a better problem solver

An example of not being a creative thinker is sticking to a tried and tested approach and sticking to the norm in every situation without considering whether trying something new might not lead to better results.

When looking to solve a problem or create innovative solutions, going outside of what you know and being open to new ideas is not only exciting, but it can create more impactful solutions too. You might even try using problem-solving techniques alongside some of the creative thinking skills below to find the absolute best solutions!

Some processes and working practices can be slow, especially in large organizations with many moving parts – but do they all have to be? Thinking creatively can help you find lean, actionable solutions that you can put into practice quickly and test ahead of bigger changes .

Experimentation and a willingness to take risks are vital to growth and change, and creative thinking helps create a climate conducive to finding and trying quick, effective solutions. 

Increase happiness and satisfaction

Finding fresh, appropriate solutions to problems can be incredibly satisfying and is a fast-track to finding happiness both in and out of work. Bringing your whole self to a situation and being enabled to think outside of the box is a great way to feel valued and engaged with what you are doing.

Feeling frustrated with how a situation or process at work is going? Try developing and employing your creative thinking skills alongside your colleagues to find a better, happier way to collaborate! Feel unfulfilled or that not all of your skills and interests are being utilized? Consider how you might creatively deploy the skills or talents that make you happy and scratch that itch.

As children, we are encouraged to see things differently and try new things as part of our learning and growing process. There’s no reason we shouldn’t do this as adults too! Trying new things and learning to think creatively can help you find new skills, talents, and things you didn’t even know you were good at.

Staying curious and following what interests you with an open mind is a prime example of what a small change in thinking can achieve. Remember that creative thinking is a gateway to learning and by actively developing your creative toolset, you can grow and discover more in all walks of life – a surefire path to personal development.

Get better at dealing with adversity

It’s easy to get frustrated when problems seem to come thick and fast and existing solutions or methods don’t work. Adversity is something all of us will face at some point in our personal and professional lives but there are ways you can become more able to handle problems when they arise .

A strong suite of creative thinking skills is an important aspect of how we can build resilience and be more flexible when adapting or creating change. By exploring alternative ways of thinking, you’ll be better prepared to face adversity more openly and find alternative ways to resolve challenges in whatever context they emerge.

Creative thinkers are valuable employees at organizations of any size. Whether it’s championing innovation, creating change in policy, or finding better ways to collaborate, people who can effectively solve problems and leverage their creative thinking skills are better positioned for success at work.

Consider how you might plug your skills gap and boost your CV by developing your creative skillset and you won’t just be more successful – you’ll be happier and more engaged at work too! 

Whatever your background or role, you are capable of thinking creatively and bringing creativity into your life.

What are creative thinking skills? 

Creative thinking skills are the methods or approaches you might use when trying to solve a problem differently and explore a fresh perspective. While some of these skills might come naturally to you, others might need a more considered, purposeful approach.

For example, you might be a natural visual thinker who is great at presenting and interpreting visual information but you might not be so good at freely experimenting or creating space for reflection. In this case, you might try some brainstorming exercises to loosen up your experimentation muscles or create scheduled time for reflection in your working routine.

While creative professions like artists, writers, or designers may see more obvious uses for creative thinking skills, all professions can benefit from developing and deploying creative thinking . If you find yourself having difficulty at work or in need of inspiration or motivation, finding space to build on your creative skillset is a way to not only move forward but have fun while doing so.

If you think you’re not creative or have no creative thinking skills, we’re here to tell you that whatever your background or role, you are capable of thinking creatively and bringing creativity into your life : you might just need a little push or to reframe how you think about creativity!

Save time planning your next creative workshop

Examples of creative thinking skills (and how to use them) 

Creative thinking skills come in all shapes and sizes, ranging from things like abstract thinking and storytelling to finding ways to radically plan projects or recognize organizational patterns .

In this section, we’ll explore each of the example creative skills below and talk about how you might use them in your personal and professional practice. We’ll also point out some things to watch out for where appropriate so you can make the most out of your new creative skills and avoid potential setbacks.

We’ll also include a method from the SessionLab library that will help you practice and explore each skill, whether alone or with others .

Feel free to read and explore the creative thinking skill which feels most interesting or applicable to you and come back and experiment with others in the future!  

Some example creative thinking skills include:

Experimentation

Open-mindedness, lateral thinking.

• Pattern recognition   

Deep and active listening

Challenging norms, lean organization, simplification, radical planning.

• Collaborative thinking

Data collection

• Interpretation and analysis

Interdisciplinary thinking

Frameworks and rulesets, micro and macro thinking, visual thinking, abstract thinking, storytelling.

Note that this list is not exhaustive, and there are many more ways of thinking creatively – try to see these creative skills as a jumping-off point for seeing things differently and exploring creative thinking at work . 

Let’s get started!

A core creative skill is the ability to experiment and try new things, whether that’s in your personal practice, in a closed environment, or even in the field. It can be easy to fall short of implementing new ideas or following through with creative projects because critical judgment or overthinking gets in the way . A good experimenter is a self-starter who makes informed decisions to kickstart projects and test hypotheses. 

Think of a painter who throws paint at a canvas and introduces new materials without overthinking or being self-critical. While not everything they try will be perfect, that’s the point – not every experiment needs to be successful in order to teach you something useful. By experimenting, you can try things that might prove useful or will lead you towards new solutions and better ideas. Remember that the act of experimentation is generative and often fun so be sure to give it a try!

One thing to watch out for is being sure to effectively capture the results of your experiments and to continue developing and iterating on the results. Experimentation is a great place to start, but remember that it is part of a larger process. Without effective documentation, you might not trace what delivered the best results and be unable to reproduce the outcomes. Experimentation is a great example of why creative freedom should be paired with a strong process in order to be at its best. 

Four-Step Sketch   #design sprint   #innovation   #idea generation   #remote-friendly   The four-step sketch is an exercise that helps people to create well-formed concepts through a structured process that includes: Review key information Start design work on paper,  Consider multiple variations , Create a detailed solution . This exercise is preceded by a set of other activities allowing the group to clarify the challenge they want to solve. See how the Four Step Sketch exercise fits into a Design Sprint

Four-Step Sketch is a great method for promoting experimentation. By following a process that enables quick brainstorming before development, you can help build an experimental mindset that also generates results.

Open-mindedness is a critical element of creativity and one of the best creative thinking skills you can try to build if you’re new to the practice. Being open-minded means being receptive to new ideas, different ways of thinking, and perspectives which are not your own. It means not closing down conversations or ideas prematurely and trying to actively explore what is presented to you.

Imagine that a colleague comes up with an idea that is so far out of the status quo it seems off-the-wall and bizarre. Being open-minded means actively engaging with what is presented and to refrain from forming judgments before first understanding where your colleague is coming from .

Your colleagues’ initial idea might not be perfect, but being open-minded and truly attempting to understand their perspective means you can create dialogue, foster creativity, and move forward as a team. 

Being open-minded doesn’t mean accepting every new idea and agreeing wholesale with every different opinion. While you should always try to be open and receptive to new ideas and other perspectives, you should also critically appraise and engage with them as part of a larger creative process. Don’t be so open-minded you have no strong opinions of your own!

Heard, Seen, Respected (HSR)   #issue analysis   #empathy   #communication   #liberating structures   #remote-friendly   You can foster the empathetic capacity of participants to “walk in the shoes” of others. Many situations do not have immediate answers or clear resolutions. Recognizing these situations and responding with empathy can improve the “cultural climate” and build trust among group members. HSR helps individuals learn to respond in ways that do not overpromise or overcontrol. It helps members of a group notice unwanted patterns and work together on shifting to more productive interactions. Participants experience the practice of more compassion and the benefits it engenders.

Open-mindedness is particularly useful when it comes to meaningfully communicating with others. Whether its developing the ability to walk in the shoes of someone else or building empathy and listening skills, Heard, Seen, Respected is a great method to try when learning to be more open-minded.

Lateral thinking is a prime example of how we can creatively solve real-world problems in a measurable and easy-to-understand manner. Deploying lateral thinking means using reasoning or non-traditional logic to find an indirect or out-of-the-box approach to solving a problem. 

A simple example might be a challenge like: we need to increase revenue. Traditional thinking might mean considering hiring new salespeople to try and get more direct sales. A lateral approach might mean engaging more with current customers to reduce churn, working with external partners to get new leads, working to get sponsorship, piloting an affiliate scheme or any number of new ways to solve the existing problem.

Broadly speaking, lateral thinking often means stepping back and considering solutions or approaches outside of the immediately obvious.

One potential danger with lateral thinking is spending time to create new solutions to problems that don’t need them. Not every problem needs to be solved laterally and the best solution might actually be the most straightforward. Be sure to tap into existing knowledge and appraise a problem before trying something radical to avoid wasted time or frustration!  

The Creativity Dice   #creativity   #problem solving   #thiagi   #issue analysis   Too much linear thinking is hazardous to creative problem solving. To be creative, you should approach the problem (or the opportunity) from different points of view. You should leave a thought hanging in mid-air and move to another. This skipping around prevents premature closure and lets your brain incubate one line of thought while you consciously pursue another.

Developing your lateral thinking skills comes more naturally to some than others. The Creativity Dice is a great method for getting out of linear thinking habits and moving into different ways of thinking.

Pattern recognition 

Pattern recognition is the ability to recognise existing or emerging patterns and make connections based on the patterns you have discerned . While pattern recognition goes back to our prehistoric roots, being able to spot patterns outside of the ordinary and consider what may not be immediately obvious is a vital creative thinking skill for today. 

Consider how meetings between some members of a team might often end in conflict. While it might first seem that these two people just can’t get along, it might actually be that certain emotional triggers are being tripped or the format of the conversation isn’t working. Looking beyond your initial impressions and from a new perspective might let you find a repeating pattern that isn’t immediately obvious.

When trying to spot patterns, try to be mindful of existing biases so you avoid bending what is happening to fit a pattern you might be expecting. Be sure to interpret all data fairly and honestly, even if you believe a pattern is already forming. 

Affinity Map   #idea generation   #gamestorming   Most of us are familiar with brainstorming—a method by which a group generates as many ideas around a topic as possible in a limited amount of time. Brainstorming works to get a high quantity of information on the table. But it begs the follow-up question of how to gather meaning from all the data. Using a simple Affinity Diagram technique can help us discover embedded patterns (and sometimes break old patterns) of thinking by sorting and clustering language-based information into relationships. It can also give us a sense of where most people’s thinking is focused

Pattern recognition is a skill that benefits from thoughtful practice. Try starting with a deliberate pattern-finding process like Affinity Map to build the ability to see patterns where they might not first be obvious.

While it might not seem like it at first, being a good listener is a creative thinking skill. It asks that a person not only try to understand what is being said but also to engage with the why and how of the conversation in order to reframe prior thinking and see things from a new perspective.

Deep listening or active listening is not only hearing the words that someone is saying but actively seeking to interpret their intent, understand their position, and create a positive space for further conversation. Not only does this create a deeper conversation for both parties, but this act of engagement and understanding leads to more creative and dynamic results too. 

Think of a workplace grievance that one person might have against another. Without actively listening and trying to understand the core issues from the perspective of everyone involved, you might not only fail to solve the issue but actually make staff feel less heard and valued too.

By employing this creative thinking skill in such a conversation you can see things more clearly and find a way to creatively satisfy the needs of everyone involved. 

Active Listening   #hyperisland   #skills   #active listening   #remote-friendly   This activity supports participants to reflect on a question and generate their own solutions using simple principles of active listening and peer coaching. It’s an excellent introduction to active listening but can also be used with groups that are already familiar with it. Participants work in groups of three and take turns being: “the subject”, the listener, and the observer.

Trying to be more present in conversations is a great place to begin building your deep listening and active listening skills . Want to supercharge the process as a group? Try a role-play activity like Active Listening to more thoughtfully see and reflect on how important this skill can be.

Not all established working practices are the best way of doing things. People who practice this creative thinking skill are likely to question the status quo in search of something new which can deliver meaningful change. While any challenge to the established order needs to be conducted respectfully and thoughtfully, thinking of how to go beyond the norm is how innovation occurs and where creative thinkers excel.

When trying to practice this skill, be prepared to question existing methods and frameworks and ask if there might be a better way outside of the limits of the current system. 

As with lateral thinking, it’s important to recognize that not everything is a problem that needs to be solved and so you may need to be selective in which norms should be challenged – otherwise, you may never make it out of the front door!

Additionally, challenging the established order often means questioning the work someone else has already done. While this is a necessary part of growth, it should always be done constructively and respectfully.  

W³ – What, So What, Now What?   #issue analysis   #innovation   #liberating structures   You can help groups reflect on a shared experience in a way that builds understanding and spurs coordinated action while avoiding unproductive conflict. It is possible for every voice to be heard while simultaneously sifting for insights and shaping new direction. Progressing in stages makes this practical—from collecting facts about What Happened to making sense of these facts with So What and finally to what actions logically follow with Now What . The shared progression eliminates most of the misunderstandings that otherwise fuel disagreements about what to do. Voila!

Challenging norms without a considered approach can be ineffective and potentially frustrating. Taking the time to build shared understanding and push in the same direction with What, So What, Now What? is a great way to explore how your existing process is or isn’t working and challenge norms productively.

Creative thinking doesn’t mean being disorganized or chaotic just because you have an abundance of ideas. In order to facilitate creative thinking, it’s important to stay organized and approach the process with the right framework, mindset, and space. As a creative thinking skill, lean organization means considering what you absolutely need to do in order to make things happen, versus what you don’t.

Think of how a large, multi-discipline team might go about organizing themselves for a big project. While it’s vital everyone is aligned and kept up to date, a traditional system of scheduled meetings might not be the most productive. Lean organization means considering the needs of the team, the project and thinking creatively about what you need to stay organized, and keeping unnecessary admin to a minimum.

Thinking creatively about organization is something all leaders should practice but any project can benefit from thinking through the process by which it will be accomplished. 

MoSCoW   #define intentions   #create   #design   #action   #remote-friendly   MoSCoW is a method that allows the team to prioritize the different features that they will work on. Features are then categorized into “Must have”, “Should have”, “Could have”, or “Would like but won‘t get”. To be used at the beginning of a timeslot (for example during Sprint planning) and when planning is needed.

Lean organization often means being honest and realistic about what is absolutely necessary versus nice to have. MoSCoW is an effective agile framework for planning work and also reframing your approach to organizing time, tasks and more!

Simplifying, presenting or decoding any information is a vital skill when working with others. In a creative thinking context, simplification is the act of seeing what is important about a task or piece of data and stripping away the extraneous parts to see things more clearly.

Some problems can feel unassailable because of their complexity or scale – simplification allows you to reconsider a problem in simple terms and reframe it in a way that means you can approach it productively. 

An example of using this creative thinking skill at work might be when presenting the results of a project to the rest of your organization. People working on other teams and in different disciplines could become disengaged if exposed to too many complex moving parts or it might simply be a waste of time to discuss every detail.

By simplifying a project into more succinct terms, you not only can help your group connect with the material swiftly but also boil a project down to its most important elements . This is a great way to creatively re-energize a project and identify where you can make an impact immediately. 

6 Words   #ufmcs   #red teaming   This tool is designed to help critical thinkers focus on a core idea by writing a short phrase summarizing their thoughts into a set number of words that are clear, concise, and accurate. This idea is based on a complete short story written by Ernest Hemingway: “For sale, baby shoes – never worn.” Six Words forces people to synthesize their ideas in a succinct and meaningful way, cutting away fluff and distilling the idea to its bare essence.

One way of practicing simplification is by summarising or condensing thoughts, ideas of stories into a more concise, compressed form . 6 Words is a method for cutting away extraneous material from ideas that engages creative thinking and reframing approachably – great for groups!

Any major project requires some measure of planning in order to succeed, especially when working with others. But are there times where overplanning or traditional working processes feel too slow or frustrating for the project at hand? This is where these creative thinking skills come in handy! Radical planning is a way of approaching project planning from an alternative angle in order to generate fast, effective results.  

When taking this planning approach, you will often shuffle the order of the normal planning process in order to create alternative outcomes and cut out elements you may not need. For example, with the backcasting workshop activity, the approach is to think of desired outcomes up to twenty years in the future and work backward to figure out how we can make small steps today.

You might also try planning with a mindset of what you and your team can each achieve immediately and in a more experimental fashion with an activity like 15% solutions . 

By approaching planning with a creative thinking mindset, you can surface ideas and plans which may not have come up with a more traditional planning process. Another great benefit is to question the normal manner in which your team or organisation approaches planning and can help your team find a method that works best for you!

Backcasting   #define intentions   #create   #design   #action   Backcasting is a method for planning the actions necessary to reach desired future goals. This method is often applied in a workshop format with stakeholders participating. To be used when a future goal (even if it is vague) has been identified.

Collaborative thinking 

Effective collaboration requires us to bring many different skills together, but consciously considering how to be a more effective collaborator is worth mentioning separately. When a creative thinker approaches collaboration, they will try to think of how to use alternative approaches to make the collaborative process more effective while also helping everyone on the team contribute and be heard.

An example is when it comes to getting work done in meetings – if the current process isn’t enabling everyone to collaborate effectively, you might employ creative thinking to try finding an alternative format, consider working asynchronously, or timeboxing parts of your agenda.

The best collaborators also find ways to champion the work of others and create a safe space for everyone to contribute – it might not be enough to assume collaboration will be accomplished when you get people in a room.

Employing this creative thinking skill can make all the difference when it comes to job satisfaction, interpersonal relationships and group outcomes too! Try approaching your collaborative projects more mindfully and see how it changes things for you!

Marshmallow challenge with debriefing   #teamwork   #team   #leadership   #collaboration   In eighteen minutes, teams must build the tallest free-standing structure out of 20 sticks of spaghetti, one yard of tape, one yard of string, and one marshmallow. The marshmallow needs to be on top. The Marshmallow Challenge was developed by Tom Wujec, who has done the activity with hundreds of groups around the world. Visit the Marshmallow Challenge website for more information. This version has an extra debriefing question added with sample questions focusing on roles within the team.

Working together on a task as a team is an effective way of kickstarting collaborative thinking, especially if you approach the task mindfully . The Marshamllow Challenge with debriefing is a proven method for engaging teamwork and by adding reflection time afterward, your group can share and build on what they learned.

Collecting data might seem like a solely analytical skill, but it is another area where creative thinking can lead to productive, unexpected and transformative results. Approaching the data collection process creatively might mean trying new techniques or sources, or simply reconsidering the how and why of your data collection processes.  

Imagine you are running a survey to measure customer happiness. You might try asking traditional survey questions, but find that your response rate is low and furthermore, your approach might be invasive and actively decrease happiness too!

If you were to approach this problem creatively, you might find that using a simplified form, asking for feedback at a different point in the customer journey, or utilizing an alternative measurement scheme delivers the data you are looking for. In many cases, thinking about the questions you are asking from a new point of view is what unlocks a better data collection process.

The key to this creative thinking skill is to try looking at the data collection process from a new, preferably customer-centric perspective while also considering why and how you are collecting data. You will likely find that by asking for input from your customers more creatively, you create space for more creative responses too!

3 Question Mingle   #hyperisland   #team   #get-to-know   An activity to support a group to get to know each other through a set of questions that they create themselves. The activity gets participants moving around and meeting each other one-on-one. It’s useful in the early stages of team development and/or for groups to reconnect with each other after a period of time apart.

3 Question Mingle is a get to know you activity that does double duty in demonstrating the power of approaching data collection creatively. By creating their own questions, a group can really think about what they want to know, how they ask questions, and how the results differ. Be sure to give it a try!

Interpretation and analysis

Interpretation skills can be varied though in a creative thinking context it means being able to successfully analyze an idea, solution, dataset, or conversation and draw effective conclusions. Great interpreters are people with a desire to listen, understand, and dig deeper in order to make their interpretation fully realised.

One of the ways creative thinking can improve interpretation is in helping us challenge assumptions or initial readings of data in order to consider other possible interpretations and perspectives.

Say your product is having a problem with losing lots of new customers shortly after signing up. You do a survey and people say that they leave because the product isn’t useful to them. Your initial interpretation of that data might be that you’re not the right fit for these customers or that the product needs new features.

If you were to apply creative thinking to the interpretation of this data, you might conduct further research and see that the product is fine, but people didn’t find the right features for them and that your onboarding process needs to be improved.

The key here is interpreting the data from various perspectives and then correlating that with other sources to form an accurate and representative interpretation, rather than going with your initial assumption . By following this process, you might also find that the way you are collecting data is flawed (perhaps not asking the right questions) or that more research and data collection is needed.

So long as you are sure to have data points and analysis to back up your findings, it pays to explore alternative interpretations so you can avoid bias and find the most accurate takeaways . 

Fishbone diagram   #frame insights   #create   #design   #issue analysis   Fishbone diagrams show the causes of a specific event.

Effective interpretation and analysis isn’t possible without a thorough exploration of the problem or topic at hand. Fishbone Diagram is a simple method for not only surfacing insights but framing them in a way that allows for proper and multi-perspective analysis.

Einstein is quoted as saying, “We cannot solve our problems with the same thinking we used when we created them.” In this mold, sometimes the best ideas and solutions come from fields and disciplines outside of our own. By considering how someone with a different skillset to your own would solve a problem or deploy solutions, you can often find ideas and techniques you may never have considered. 

Consider being tasked with improving employee happiness. A social media manager with a background in illustration and events management would likely try a very different approach to a sales manager who is used to a culture of incentives and bonuses. If you were trying to develop a new product, think of how a developer would approach deciding on key features versus an academic or a customer success manager? 

The important thing here is to try and use the perspective, skill set , and approach of another field or discipline to first consider and then solve a problem more fully . Where possible, try and include people from other disciplines in the process and try to avoid making assumptions.

As with all creative thinking skills, being open-minded and sourcing the expertise and opinions of others where necessary is vital when creating true innovation.

Mash-Up Innovation   #hyperisland   #innovation   #idea generation   Mash-ups is a collaborative idea generation method in which participants come up with innovative concepts by combining different elements together. In a first step, participants brainstorm around different areas, such as technologies, human needs, and existing services. In a second step, they rapidly combine elements from those areas to create new, fun and innovative concepts. Mash-ups demonstrates how fast and easy it can be to come up with innovative ideas.

Interdisciplinary thinking isn’t just for radical academics. By combining ideas from disparate fields in a fast, fun manner, Mash-Up Innovation is great for building creative thinking skills and generating results in one fell swoop!

All creative thinking skills are about reframing things in a new way of finding alternative approaches. This can often mean abandoning an existing framework and thinking outside of the box. That said , another way of applying creative thinking is by bringing rulesets, constraints, or frameworks to your approach in order to trigger deeper creative work and tap into a problem-solving mindset . 

Consider a simple task like trying to generate more customers. With free reign, there are innumerable ways to accomplish this. But what happens if you create a rule like, we cannot spend any money, or, these must be driven by social media alone. In order to accomplish your goal under these conditions, you must think more creatively and deeply, deploying more concentrated problem-solving skills than if you could try any approach you wanted. 

Alternatively, you might approach a problem with a framework that forces you to think under specific circumstances or with a rigid set of steps. Six thinking hats is a great workshop activity that asks participants to frame and reframe a problem from six different angles. While it might first seem counterintuitive, the use of rules or frameworks can create fertile ground for creative thinking and lead to more realized solutions!

The Six Thinking Hats   #creative thinking   #meeting facilitation   #problem solving   #issue resolution   #idea generation   #conflict resolution   The Six Thinking Hats are used by individuals and groups to separate out conflicting styles of thinking. They enable and encourage a group of people to think constructively together in exploring and implementing change, rather than using argument to fight over who is right and who is wrong.

Not all problems are created equal. Depending on how much it directly affects you, you might see a given problem as being more or less important than your colleagues, leading to a different response and approach to solving the problem. This creative thinking skill is all about being able to switch between seeing the bigger picture while also considering how something might manifest on a smaller scale.

Think of how frustrating it can be when an executive team makes sweeping changes that affect frontline staff in a way they might not have anticipated. Micro and macro thinking means seeing both problems and potential solutions from multiple perspectives and adjusting accordingly. 

Another key aspect of applying this approach is knowing the limits of your own knowledge and involving stakeholders from all levels of an organization to inform your ideation and problem-solving process.

If you’ve never worked in support and don’t regularly talk to your support team, you might not understand how a change to helpdesk software could impact your team and your clients – remember that a big part of any change in perspective is doing the research and talking to who will be affected ! 

Stakeholder Round Robin Brainstorm   #idea generation   #brainstorming   #perspectives   #remote-friendly   #online   A divergent process to generate ideas and understanding from different perspectives.

Learning to practice micro and macro thinking often starts with first listening to and understanding the needs and perspectives of others . Especially those who have varied positions in relation to the problem, solutions, or organization you are working with. Stakeholder Round Robin Brainstorm is an effective method of surfacing insights and perspectives quickly and productively.

Of all the creative thinking skills on this list, visual thinking might be one you are most familiar with. Visual thinking is a method of processing, learning, and presenting information and concepts with visual assets such as images.

Visual thinking is often associated with creative thinking because of the consumption and creation of images at its heart. Don’t let this make you think you have to be able to draw in order to be a visual thinker.

Applying this creative thinking skill means being able to interpret visual information, present concepts in an often simple visual manner, and communicate in a way that is more universally understood.  Drawing stick people is actively encouraged!

Visual approaches to problem-solving can help foster shared understanding and help people be more succinct or creative in their ideas. Remember: if an idea is too complex to be put into pictures, perhaps it needs further refinement .

Imagie-ination   #idea generation   #gamestorming   Images have the ability to spark insights and to create new associations and possible connections. That is why pictures help generate new ideas, which is exactly the point of this exercise.

While you might be able to jump straight into direct applications of visual thinking, it can help to try an exercise where you and a group explore using images simply and engagingly. Imagie-ination helps unlock the power of visual thinking as a team while also helping generate ideas too!

Abstraction or abstract thinking is the art of taking things out of their normal context and presenting them in a radical new light . While most creative thinking skills utilise abstraction in some form, it’s worth noting that actively trying to take an idea from one context and place it in another is a creative approach all on its own.

Think of Pablo Picasso’s cubist portraits – by taking something as common as a human face and bringing abstraction to his process, he created something radically different and innovative. You can create a similar effect by recontextualizing ideas, concepts, and problems and by looking at them from different, perhaps even conflicting points of view.

Abstract thinking is often built on engaging with absurdities, paradoxes, and unexpected connections . As such, it can often be fun, wild and surprising, and is a great way to generate creative ideas even in those who might be resistant to other forms of creative thinking. Lean into the weird!

Forced Analogy   #divergent thinking   #zoom   #virtual   #remote-friendly   People compare something (e.g. themselves, their company, their team) to an object.  

Forced Analogy is a quick, fun activity you can use to promote abstract thinking. Comparing one thing to another seemingly unrelated thing asks for a creative approach to context and metaphor and can really unlock a groups divergent thinking process.

Telling stories or narrativizing a problem can help us not only see things differently but understand where we share common ground with others. Everybody tells stories – whether that’s explaining our employment history, telling colleagues about what happened at the weekend, or when creating user personas and journeys. 

Leverage this inclination to help people not only realize they are creative thinkers by nature but to help them share something of themselves too!

As a creative thinking skill, storytelling is about applying our natural proclivity for stories into new situations or thinking about how to reappraise or present material narratively . Think of the basic storytelling concept like the idea that all stories have a beginning, middle, and end – how might we bring this thinking to a tough challenge, a new product, or when solving a customer complaint?

You might even use storytelling tropes like the hero’s journey when exploring ideas or company conflicts. Whichever way you go, remember that stories are a universal element of culture and you have a rich lineage to dip into if you need a new perspective. 

Telling Our Stories   #hyperisland   #team   #teambuilding   To work effectively together team members need to build relations, show trust, and be open with each other. This method supports those things through a process of structured storytelling. Team members answer questions related to their childhood, young adulthood, and now; then weave them into a story to share with the rest of their team.

Telling Stories in a collaborative space is one of the best ways you can approach creative thinking through narrative . By doing this activity as a team, you can help a group see the benefit of applying storytelling approaches outside of more traditional forms.

How many times have you had a tough problem that you can’t seem to solve so you get frustrated and leave your desk. Then, when you’re on a walk, standing in the supermarket, or falling asleep, a solution seems to arrive out of thin air? Often, you’ll find that creating space to reflect on a problem is an effective way to find a way forward.

The trick with making reflective space work as a larger part of your working practice is knowing when to take time to reflect, building space into your regular schedule, and finding techniques that allow things to surface effectively.

This might mean going for a walk with the intention to be present in noticing the world around you and gaining insights that can help your situation. It might also mean remembering to take time to rest or simply read and give your brain something good to chew on.

I notice, I wonder   #design   #observation   #empathy   #issue analysis   Learn through careful observation. Observation and intuition are critical design tools. This exercise helps you leverage both. Find clues about the context you’re designing for that may be hidden in plain sight.

In a creative thinking context, reflection often means giving an idea time to unfurl and to resist the temptation to force it – by creating space to observe and reflect with I notice, I wonder you might see new ways of thinking emerge naturally.

How to use creative thinking skills at work? 

At SessionLab, we’ve found many of the above creative thinking skills helpful when finding better ways to collaborate , handle workplace challenges or generate new ideas . Here are just a few small examples of things we’ve done that have benefited from thinking creatively as a team.

Using creative thinking to facilitate a site redesign

Using creative thinking to improve team communication, using creative thinking to improve collaboration.

Remember that creative thinking needn’t be explosive or radical to be useful – a simple shift in mindset or perspective can be all you need to create meaningful and impactful change.

When we began working on a site-wide redesign, we had to deploy a large number of creative thinking skills to make the process smooth and effective.

When first determining how to approach the project and scope the work, we reviewed how we had worked together on large projects in the past. While we saw there was room to improve, finding the best way to proceed and make the changes we needed was no easy task.

Challenging the entire process from start to finish with a creative thinking mindset and trying to stay open to alternative methods where possible was what unlocked the process for us. By reconsidering how we were running meetings, sharing feedback, and collaborating, we were able to identify where we were going wrong and then try alternative approaches more freely.

When it came to implementing solutions, we were also sure to  stay open to experimentation while challenging our core assumptions of what would work and wouldn’t. This really helped us refine the working process and tailor it to our particular team and goals.

Another example came with finding a new approach when work stalled on a specific page. For our features page, we began by following the standard approach we had developed – writing the copy and structuring the page first before then following with illustrations and images.

In this case, our existing approach got us to an impasse : it felt difficult for our designer to be creative and find the best way to translate ideas into images if the copy had already been defined and the structure felt too rigid. What we decided to do was to reverse the workflow completely and allow the designer to create design elements before we wrote the copy and implemented too rigid a structure.  

Throughout the project, creative thinking allowed us to challenge whether the existing way we did something was the right one and gave us scope to experiment and be open when finding solutions. Not only did this help us solve the immediate problems as they arose but they helped us come up with a great new design too! 

Creative thinking can come in extremely handy when it comes to communicating. If one form of communication or working process isn’t working, approaching the discussion with a creative thinking mindset can help resolve the immediate issue and create lasting change in how we converse and work together too. 

Like many virtual teams, we faced the challenge of some meetings feeling unproductive . The issues ranged from overrunning, crosstalk, not everyone feeling heard or able to contribute, or getting lost in ancillary discussions that were not productive or necessary. In an online setting, it can be hard to keep everyone on track and for things to run smoothly without accidentally talking over one another or causing frustration. 

When it came to crosstalk, we wanted to avoid the frustration of interruption and disruption but also wanted to ensure people did not feel like they couldn’t contribute . Using the finger rules technique in a remote setting allowed people to easily show when they wanted to speak and what they wanted to discuss without disrupting the flow of the meeting.

We also found that the reason some daily meetings felt unproductive was because the meetings were for the purpose of daily updates and there didn’t always feel like there was a lot to say, thus leading to frustration or unproductive time being spent in these meetings.

In this example, we moved to a weekly format while also ensuring that we continue daily check-ins on Slack. This approach meant that we cut down on unnecessary meetings while still ensuring everyone’s needs were met .

This method is an example of creatively approaching a communication problem by thinking outside of the box and being prepared to challenge core assumptions . While we all wanted to stay informed, it really helped to reconsider the methods for staying informed and whether our current approach was the best way to achieve what we needed. It was also useful to reassess how we approached meeting agendas and goal-setting – follow the link for more on that if you’re having difficulty with unproductive meetings!

Remember that creative thinking needn’t be explosive or radical to be useful – a simple shift in mindset or perspective can be all you need to create meaningful and impactful change .

Remember that looking to others and being inspired by how they did things can be as transformative as trying to reinvent the wheel!

A final example is how we approached collaborating on creating the new design. While all projects at SessionLab feature collaboration between multiple parties, in this case we wanted to create space for everyone on the team to contribute.

We found that when trying to collectively brainstorm in a live, remote session, it became difficult for everyone to contribute and reflect on what was being shared by other members of the team effectively .

Some people had been able to prepare less than others, other people were less aware of all the circumstances of the project, or others were less able to switch gears during their working day. This led to some contributions being missed, a messier working process, and a feeling of being rushed – all of which lead to less effective outcomes than we might have hoped for.

In this case, we thought of how asynchronous work , reflection time, and some small process changes might help solve the problems we were running into. We wanted to be able to respond to what was being shared more effectively while also creating space for everyone to contribute in a way that was most productive for them.

Starting the brainstorming session in personal MURAL boards asynchronously and on our own time meant everyone was able to ideate at the time that was best for them and without any distractions . By then encouraging review and reflection on other people’s boards ahead of the main session, we were able to properly take in ideas and let them develop without feeling hurried.

This approach reduced the amount of time we actively spent working together in a meeting while improving the quality of the work . It helped people engage with the process, reduced potential frustration, and also meant we were more able to respond fully to the suggestions of others. This was a great example of how thinking creatively and learning from others can help create better outcomes and a more streamlined process. 

It’s also worth noting that reflecting on our conversation with Anja Svetina Nabergoj regarding asynchronous learning and finding inspiration there was part of what helped this process along. Remember that looking to others and being inspired by how they did things can be as transformative as trying to reinvent the wheel!

Creative workshops and meetings made easy

Whether you find that creative thinking doesn’t come naturally, if your skills need some attention, or even if you just want to try new ways of working, it can be difficult to know where to begin .

Thinking about the creative thinking skills above and considering which you might be missing or could benefit from purposeful attention is a great place to start, though there are also some concrete ways you can approach the process and improve your creative thinking abilities in a pinch. Let’s see how! 

Be present and aware of how you feel

Create space for new ideas, look to others for inspiration, throw yourself into new things, encourage creative thinking in others.

All skills get better with practice and creative thinking is no exception. Whether it’s active listening, experimentation or any other creative thinking style, it’s okay to not get it right the first time . The very act of being open to new approaches and perspectives is itself a way to improve your creative thinking skill set. However you try to implement creative thinking, know that exploration, iteration, and practice are fundamental parts of the process.

Try starting small and practice your creative thinking skills in your interpersonal relationships and collaborative projects. Take note of how it goes and try building up to larger and larger implementations of your creative thinking approaches. 

A key part of cultivating or improving any new skill is to be fully present and aware when utilizing that skill. Consider how a sculptor needs to be aware of their materials, how they handle the material and place them on the board in order to be truly successful. Being present in the moment is important for any collaborative process, but is an especially vital aspect of creative thinking.

If you find yourself frustrated, excited, engaged, or stuck, make a mental note of how you are feeling and consider how you might do things differently. Staying present and actively engaging with how a situation makes you feel before responding is one of the most effective ways of cultivating and improving your creative thinking – be sure to give it a go! 

As with many aspects of creativity, it’s not always effective to force it. Good ideas and finding new approaches can take time and an important part of the creative thinking process is creating space not only for reflection but to rest and allow things to surface. This might mean building more quiet, mindful time into your routine, reading and finding new inspiration, or simply learning to take a break. 

While this can be difficult to get into the habit of, it does get easier with time. Try blocking out reflective time in your calendar or letting others know that you are taking the time in order to make it stick and avoid interruptions. Reflective space is important and useful, and by treating it as such, you can help ensure it happens and doesn’t get discarded or forgotten about.

One of the biggest barriers to thinking creatively is simply not being open to what is in front of you. Whether it’s rushing to use an existing solution without investigating alternatives, failing to listen or be present when something new is being presented, or sticking with your existing assumptions, a failure to stay open and reserve judgment can kill creative thinking.

Try to stay open and apply creative thinking without pressure or being overly critical in order to improve those skills and let more creative approaches surface in the future. 

One of the best ways to find new perspectives and alternative ways of thinking is by looking to others. Whether it’s finding inspiration from other creative thinkers via conversation, reading and researching new sources, or simply listening and observing, looking outside of yourself is one of the most effective ways you can jolt your creative thinking. 

Try finding sources outside of your normal circles, whatever the medium. It can be very easy to get into creative bubbles that might unwittingly exclude new forms of thinking. By broadening your social, creative and critical circles , you can be exposed to all kinds of potentially inspiring or creatively engaging ways of thinking and doing.

It’s hard to create space and an opportunity for new ways of thinking if you stick to the same routines and activities. You’ll often find that trying new things and exposing yourself to new hobbies, skills and approaches can be massively engaging and exciting too.

An important aspect of creative thinking is applying the learnings from one discipline or approach to another. If a developer were to throw themselves into learning how to dance, they might learn something they can apply to their role as a developer.

An open and honest desire to explore new experiences in and outside of your working life is a vital ingredient in the creative thinking process. Try saying yes to doing new things wherever you can find them – being alive to possibility and engaging in the world is a great way of supercharging your creativity! 

Creativity is even better when shared. Whether it’s crowdsourcing new ideas, iterating together, or helping others build their creative thinking skills, sharing the experience is often a useful and generative process for all involved.

Try bringing a group together to explore thinking creatively together or run a workshop on developing creative thinking skills in the workplace. Not only will it help your participants with their own creative discovery, but it will also help you develop your own creative skills. 

Over to you

As facilitators and advocates of the power of workshops, we’re passionate about how creative thinking can improve many aspects of a group’s personal and working lives. At its heart, creative thinking is an empathic, generative act, and by bringing those concepts to the fore, we believe everyone can see better outcomes when solving problems, generating ideas or communicating with others. 

We hope we’ve given you some great examples of creative thinking at work and how you might discover and nurture your own creative thinking skills . That said, this list is by no means exhaustive and there are many more ways you might try thinking creatively. Think of this post as a jumping-off point for further exploration and creative development!

Do you have any concepts or approaches you’ve used to become a better creative thinker? Did you find any of the creative thinking methods above particularly helpful? We’d love to hear about your experience in the comments below!

Very nice information. Thanks for posting such an informative blog. Creative thinking is an unconventional thinking that looks at an issue from different perspectives. Innovative thinking is a thinking that converts / commercializes a creative idea into practical application.

The Fosbury Flop is a very good example of a creative idea and trend when we apply “the learnings from one discipline or approach [Engineering] to another [High Jump].”

thanks alot…very informative and thoroug

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Creative Thinking: Innovative Solutions to Complex Challenges

Learn how to grow a culture of creativity to innovate competitive solutions.

October 16, 2024

8:30 AM – 4:30 PM ET

2 consecutive days

$2,990 Programs fill quickly — free cancellation up to 14 days prior

Registration Deadline

October 8, 2024

Overview: Creative Thinking Skills Course

The tech breakthrough that makes smartphones irrelevant, a new viral ad campaign, your company’s next big revenue generator — ideas like these could be sitting in your brain; all you need are the creative thinking skills and strategies to pull them out.

This interactive program focuses explicitly on the creative thinking skills you need to solve complex problems and design innovative solutions. Learn how to transform your thinking from the standard “why can’t we” to the powerful “how might we.” Crack the code on how to consistently leverage your team’s creative potential in order to drive innovation within your organization. Explore how to build a climate for innovation, remove barriers to creativity, cultivate courage, and create more agile, proactive, and inspired teams.

You will leave this program with new ideas about how to think more productively and how to introduce creative thinking skills into your organization. You can apply key takeaways immediately to implement a new leadership vision, inspire renewed enthusiasm, and enjoy the skills and tools to tackle challenges and seize opportunities.

Innovation experts Anne Manning and Susan Robertson bring to this highly-interactive and powerful program their decades of experience promoting corporate innovation, teaching the art of creative problem solving, and applying the principles of brain science to solve complex challenges.

Who Should Take Creative Thinking Skills Training?

This program is ideal for leaders with at least 3 years of management experience. It is designed for leaders who want to develop new strategies, frameworks, and tools for creative problem solving. Whether you are a team lead, project manager, sales director, or executive, you’ll learn powerful tools to lead your team and your organization to create innovative solutions to complex challenges.

All participants will earn a Certificate of Participation from the Harvard Division of Continuing Education.

Benefits of Creative Thinking Skills Training

The goal of this creative thinking program is to help you develop the strategic concepts and tactical skills to lead creative problem solving for your team and your organization. You will learn to:

• Retrain your brain to avoid negative cognitive biases and long-held beliefs and myths that sabotage creative problem solving and innovation
• Become a more nimble, proactive, and inspired thinker and leader
• Create the type of organizational culture that supports collaboration and nurtures rather than kills ideas
• Gain a practical toolkit for solving the “unsolvable” by incorporating creative thinking into day-to-day processes
• Understand cognitive preferences (yours and others’) to adapt the creative thinking process and drive your team’s success
• Develop techniques that promote effective brainstorming and enable you to reframe problems in a way that inspires innovative solutions

The curriculum in this highly interactive program utilizes research-based methodologies and techniques to build creative thinking skills and stimulate creative problem solving.

Through intensive group discussions and small-group exercises, you will focus on topics such as:

• The Creative Problem Solving process: a researched, learnable, repeatable process for uncovering new and useful ideas. This process includes a “how to” on clarifying, ideating, developing, and implementing new solutions to intractable problems
• The cognitive preferences that drive how we approach problems, and how to leverage those cognitive preferences for individual and team success
• How to develop—and implement— a methodology that overcomes barriers to innovative thinking and fosters the generation of new ideas, strategies, and techniques
• The role of language, including asking the right questions, in reframing problems, challenging assumptions, and driving successful creative problem solving
• Fostering a culture that values, nurtures, and rewards creative solutions

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Anne manning, susan robertson, certificates of leadership excellence.

The Certificates of Leadership Excellence (CLE) are designed for leaders with the desire to enhance their business acumen, challenge current thinking, and expand their leadership skills.

This program is one of several CLE qualifying programs. Register today and get started earning your certificate.

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The Division of Continuing Education (DCE) at Harvard University is dedicated to bringing rigorous academics and innovative teaching capabilities to those seeking to improve their lives through education. We make Harvard education accessible to lifelong learners from high school to retirement.

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Best Careers for Problem Solving: Top Opportunities for Critical Thinkers

Problem-solving is a highly sought-after skill in today’s job market, as it plays a critical role in finding solutions to complex problems and driving innovation across various industries. Whether it’s science, technology, education, or healthcare, professionals with a knack for identifying issues and developing effective strategies to address them are invaluable assets in any organization. By pursuing a career that aligns with their natural strengths, individuals with strong problem-solving skills can have a fulfilling and successful career while making a significant impact in their chosen field.

To effectively navigate and excel in these careers, professionals must be able to adapt their thinking approach, utilize various methods and tools, and stay current with education and training opportunities. By having a solid foundation in problem-solving skills, an individual allows themselves to access a wide array of specific careers that not only demand these abilities but also provide a sense of accomplishment and satisfaction. In various industries, management and decision-making skills play an essential role in maximizing problem-solving capabilities and ensuring sustainable growth.

Key Takeaways

• Problem-solving skills are vital in various industries and can lead to fulfilling and successful careers.
• Continual education and training in problem-solving are crucial for personal growth and professional success in these fields.
• Management and decision-making skills play a significant role in maximizing one’s problem-solving capabilities and success in careers for problem solvers.

Understanding Problem Solving

Problem solving is a critical skill in many careers, as it involves the ability to identify, analyze, and resolve issues or challenges that one may encounter in their work. Problem-solving skills are closely related to analytical skills and analytical thinking, both of which involve breaking down complex information into simpler, more manageable components. This process often includes brainstorming, creativity, teamwork, and solid decision-making abilities.

In many job roles, employees are expected to exhibit strong problem-solving skills, as they contribute significantly to the company’s overall success. These skills enable them to tackle various challenges and develop innovative solutions. One key aspect of problem solving is the ability to think critically in order to assess the situation and determine the best course of action. This may involve weighing the pros and cons of different options, understanding the risks involved, and making a decision that will yield the best possible outcome.

Brainstorming, an essential component of problem-solving, involves generating multiple ideas in response to a given issue. This requires a high level of creativity and often benefits from collaboration with coworkers or team members. Through open and honest communication, team members can harness their collective creative power to explore a wider range of possibilities and potential solutions.

Strong problem solvers also exhibit flexibility in their thinking. They are open to various perspectives and approaches, and can adapt their strategies based on new information or changes in circumstances. This level of adaptability is essential for navigating the rapidly evolving workspaces of today, where new challenges continually emerge.

Moreover, effective problem solving often involves collaboration and teamwork. Working together with others enables individuals to leverage diverse skills and perspectives, which can lead to more well-rounded and innovative solutions. By embracing collaboration, professionals can also foster a productive work environment that encourages open communication, mutual respect, and shared responsibility for achieving successful outcomes.

In summary, problem-solving skills are crucial for success in many careers, and involve a range of abilities, including analytical thinking, brainstorming, creativity, teamwork, and decision-making. A strong problem solver is adaptive, open to new perspectives, and capable of working effectively with others, all of which contribute to their ability to navigate complex challenges and find viable solutions.

Role of Problem Solving in Careers

Problem solving is a crucial skill across a wide array of careers, as it enables professionals to tackle challenges, enhance efficiency, and drive innovation. Various occupations require a strong foundation in problem solving, and individuals who excel in this area enjoy a more successful and fulfilling work life.

Careers in actuarial science demand a keen ability to analyze data and develop models to predict future events. Actuaries play a significant role in the insurance and finance industries, where they help businesses navigate complex risk management scenarios. This occupation combines strong problem-solving, mathematical, and statistical skills, making it ideal for individuals who are critical thinkers and possess quantitative aptitude.

Another career that values problem-solving expertise is that of a judge . Judges are responsible for interpreting laws, assessing evidence presented in trials, and making impartial decisions. They use their problem-solving abilities to navigate complex legal disputes and ensure a just outcome for all parties involved.

In the field of computer science , problem-solving skills are critical to success. This includes roles such as software developers, who are responsible for designing and coding computer programs, as well as project managers, who oversee the development process. These individuals use their problem-solving abilities to troubleshoot issues, optimize system performance, and create innovative solutions to meet client needs.

Executives and chief executives are also required to possess strong problem-solving capabilities. As leaders of organizations, they face various challenges, from managing resources and personnel to developing strategic plans for growth. With excellent problem-solving skills, executives can make well-informed decisions, successfully manage crises, and foster a culture of continuous improvement.

Professionals in other fields, such as accounting , chemistry , law , radiology , financial analysis , and education administration , also depend on problem-solving skills to excel in their roles. Whether they are diagnosing medical conditions, crafting legal arguments, or managing budgets, these individuals apply critical thinking and problem-solving techniques to navigate complex situations and achieve success.

Several other careers, including respiratory therapy technicians , social and community-service managers , magistrates , ophthalmologists , anesthesiologists , detectives , statisticians , and air traffic controllers , require problem-solving as a core competency. In each of these professions, individuals rely on their critical thinking skills and practical problem-solving approach to address challenges effectively.

In conclusion, problem-solving is an essential element for success across various careers and industries. Professionals with strong problem-solving abilities can contribute positively to their organizations, innovate solutions, and drive growth.

Problem Solving in Science and Mathematics

In the realm of science and mathematics, problem solvers are in high demand. Professionals in this field typically possess strong analytical and critical thinking skills. They are adept at finding solutions to complex problems and overcoming challenges.

Engineering is one such career path that emphasizes problem solving. Engineers design, build, and maintain structures, systems, and devices to solve real-world issues. They apply mathematical and scientific principles to their work, and their goal is to improve the quality and efficiency of products, systems, and services. This field includes various branches, such as civil, electrical, and mechanical engineering, providing a diverse range of opportunities for problem solvers.

Mathematics is another field where problem-solving skills are highly valued. Careers in mathematics demand strong logical and analytical abilities to solve complex equations and models. Actuaries, for example, focus on assessing risk and uncertainty in various financial contexts. They evaluate the potential outcomes of different scenarios and make data-driven decisions to minimize risks. This profession is ideal for those who enjoy tackling challenges, and combining mathematical and statistical knowledge with practical applications.

The sciences offer multiple avenues for problem solvers, with chemists being particularly notable in this regard. Chemists conduct research and experimentation to develop new substances and materials, find solutions to environmental problems, and improve existing products. Their work involves analyzing data, synthesizing compounds, and assessing chemical reactions. These professionals often collaborate with colleagues from other disciplines, combining their expertise to address complex issues.

Overall, careers in science, engineering, and mathematics are ideally suited for individuals who enjoy problem solving. These fields offer a wide range of opportunities for critical thinkers to apply their skills and contribute to advancements in various industries. By pursuing a career in any of these domains, problem solvers can combine their passions with their professional aspirations, making a meaningful impact in the world around them.

Methods and Tools for Problem Solving

Effective problem-solving is a highly sought-after skill in today’s job market. Employees with strong problem-solving skills tend to be more productive, creative, and capable of working well in teams. There are several methods and tools available to help individuals and teams develop their problem-solving abilities and tackle complex issues.

The first step in any problem-solving process is to accurately define the problem. This involves gathering and analyzing information to identify the root cause of the issue. Once the problem is clearly defined, the next step is to approach it using various strategies and techniques.

Brainstorming is a popular technique for generating ideas and uncovering potential solutions. It encourages creativity by allowing individuals to freely share their thoughts and ideas without judgement. It is important for teams to create a comfortable environment where everyone feels encouraged to contribute.

For a more structured approach, consider using the “Six Thinking Hats” method. This technique, developed by Dr. Edward de Bono, encourages participants to consider various perspectives by wearing different “hats.” Each hat represents a distinct mode of thinking, such as analytical, creative, or emotional thinking. By exploring the problem from multiple angles, the team can develop a more comprehensive understanding and devise effective solutions.

In situations where data analysis is crucial, tools like root cause analysis, Pareto charts, or fishbone diagrams can be helpful. These tools allow teams to systematically analyze data and identify trends, patterns, or anomalies that may contribute to the problem.

Training is essential in developing strong problem-solving skills. Regularly investing in workshops, seminars, or online courses can help individuals stay up-to-date with the latest problem-solving strategies and tools. Additionally, encouraging a culture of learning and collaboration in the workplace can lead to more efficient problem-solving and a stronger team dynamic.

To conclude, there are numerous methods and tools available for problem-solving. The key is to identify the most appropriate strategy for the problem at hand, combining creativity with analytical thinking. With proper training and a collaborative mindset, individuals and teams can greatly enhance their problem-solving abilities, making them valuable assets in any workplace.

Significance of Education and Training

The significance of education and training in the realm of problem-solving careers cannot be overstated. Pursuing a career in this field generally requires a solid academic foundation along with specialized training to hone one’s skills. Educational administrators, for example, play a crucial role in shaping the education system and addressing issues related to equity and quality of education. 1

Education and training can be viewed as a fundamental stepping-stone in preparing individuals for a successful career in problem-solving. Academic backgrounds ranging from engineering and mathematics to social sciences and management provide diverse perspectives and tools for solving complex real-world problems. Furthermore, specialized training equips individuals with practical knowledge and technical expertise, making them more effective problem solvers in their respective fields.

The US Department of Labor highlights the importance of education and training in problem-solving careers by stating that higher-level positions often demand a stronger academic background, along with specialized training and certifications. 2 This demonstrates the correlation between proper education, training, and career success in problem-solving-based fields.

In conclusion, the importance of education and training in problem-solving careers should not be overlooked. A strong academic background, combined with practical training and experience, enables individuals to thrive in their chosen fields. Educational administrators and other key stakeholders play an essential role in shaping the education system and ensuring equitable access to valuable resources and training opportunities.

Using Occupational Information for Career Guidance

When seeking the best careers for problem-solving, one valuable resource is the Occupational Information Network (O*NET) . O*NET is a comprehensive database created by the US Department of Labor that compiles detailed information on hundreds of occupations. This network assists individuals in making informed decisions about their career paths based on their problem-solving skills and interests.

The O*NET database contains information on various aspects of each occupation, including required skills, knowledge, abilities, and job tasks. By utilizing this information, individuals can match their strengths in critical thinking, analysis, and creativity to suitable career opportunities.

Some of the careers for problem solvers identified on O*NET include positions in engineering, information technology, and the sciences. However, it’s important to recognize that there is a wide range of occupations that require two years or less of training and still utilize problem-solving skills, such as construction carpenters, computer user support specialists, and environmental engineering technicians.

While exploring O*NET, users can also examine related occupations and industries, providing further insight into potential career paths. By evaluating various aspects of each occupation and considering the required education and training, individuals can make informed decisions about pursuing a career that aligns with their problem-solving abilities.

Remember to use the O*NET database as a starting point for career guidance. It’s essential to do additional research, gather information from professionals working in the field, and consider personal preferences and goals when deciding on the best career path. Making use of the Occupational Information Network can lead to a fulfilling career that harnesses one’s natural problem-solving skills and abilities.

Specific Careers for Problem Solvers

If you have a knack for solving complicated issues and enjoy finding solutions to challenging tasks, then a career in problem-solving could be the ideal path for you. There are numerous professions that focus on analytical thinking and technical expertise, offering unique and exciting opportunities for those who thrive in such environments. Here, we will discuss some of the best careers for problem solvers across various fields.

Actuaries , for instance, are tasked with assessing and analyzing financial risks for insurance companies, and making data-driven decisions based on their calculations. Actuaries utilize their analytical skills and statistical knowledge on a daily basis, making it a natural fit for problem solvers.

In the legal realm, both judges and lawyers play critical roles in addressing complex disputes and resolving conflicts. Judges are responsible for impartially interpreting the law, while lawyers work to resolve their clients’ legal issues by navigating through intricate laws and regulations. Both professions demand strong analytical thinking and problem-solving abilities.

Computer science is another field where problem-solving skills are highly valued. Computer scientists develop algorithms, build software, and tackle challenges in artificial intelligence and machine learning. Similarly, software developers combine their technical expertise with creativity to design and create innovative solutions for various problems.

Other careers in the science field, such as chemists and statisticians , also involve problem-solving skills as they conduct research, analyze data, and develop models. Radiologists – who interpret medical imagery and diagnose diseases – and neurologists – who diagnose and treat neurological disorders – are examples of problem-solving careers in the medical field.

Financial analysts and accountants are essential in the world of business, as they are responsible for analyzing financial data and providing valuable advice on how to allocate resources and make sound decisions. Strong analytical skills are crucial for these roles.

Careers such as detective and air traffic controller involve keeping people safe by applying problem-solving abilities in high-stress situations. Detectives piece together clues and analyze evidence to resolve crimes, whereas air traffic controllers manage flight routes and prevent the likelihood of collisions.

In the realm of management, project managers and logistics managers tackle complex challenges by organizing resources, managing timelines, and ensuring smooth coordination of operations. Successful management professionals exhibit strong problem-solving skills, which are essential in navigating various scenarios and achieving goals.

Finally, chief executives are responsible for making high-level decisions for their organizations. They must have a strong grasp on the business landscape, innovative ideas, and excellent problem-solving abilities to lead their companies successfully through uncertain times.

It’s evident that there’s no shortage of problem-solving careers spanning a wide array of industries. Those with natural analytical thinking and a passion for resolving challenges will likely excel in these professions and find a fulfilling career path.

Importance of Management and Decision-Making Skills

In today’s competitive business world, management and decision-making skills play a crucial role in the success of an organization. For professionals like chief executives and project managers, these skills are essential to effectively handle various situations and challenges that arise in the workplace.

One of the primary responsibilities of managers and executives is making decisions . They need to determine the best course of action to achieve the organization’s objectives while considering various factors such as resources, constraints, and uncertainties. By making well-informed decisions, they can drive innovation, productivity, and growth.

In the context of project management , problem-solving and decision-making are intertwined. Project managers are responsible for planning, executing, and closing projects, which requires assessing risks, allocating resources, and addressing unexpected challenges. Effective problem-solving enables them to find creative solutions and make timely decisions that can positively impact the project’s outcome.

Moreover, decision-making in management often involves collaboration and teamwork. Managers need to communicate their vision and goals effectively, listen to inputs from team members, and be open to different perspectives and ideas . By fostering a collaborative environment, they can harness the collective intelligence of the team and achieve better results.

In conclusion, management and decision-making skills are essential in a variety of career paths, including chief executives and project managers. These professionals must demonstrate the ability to navigate complex situations, make well-informed choices, and collaborate effectively with their teams. By cultivating these skills, individuals can become successful leaders who drive positive change and growth in their organizations.

• https://link.springer.com/article/10.1007/s10833-021-09437-z ↩
• https://www.bls.gov/careeroutlook/2014/spring/art02.pdf ↩

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Managers have little choice about facing challenges, whether they come from competitors, economic conditions, or customer demands. However, they can choose whether they treat those challenges as problems or opportunities. Here’s an example of two managers faced with the same challenge — one approached it as a problem to overcome, and the other, a possibility […]

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Creative Problem-Solving

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• Gerard J. Puccio 2 ,
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Life and work in the beginning of the twenty-first century has been described as volatile, uncertain, complex, and ambiguous. In this fast changing, innovation-driven environment, Creative Problem-Solving has been identified as a fundamental skill for success. In contrast to routine problem-solving, with straightforward and repeatable solution paths, today’s problems are described as being complex and wicked. To generate the possibilities that can effectively address complex problems, individuals need to draw on the highest level of human thought – creativity. Creative Problem-Solving explicitly draws on, and promotes, effective creative thinking. The purpose of this entry is to describe and distinguish Creative Problem-Solving from other forms of problems-solving. Moreover, as Creative Problem-Solving is a deliberate creativity methodology, this chapter also provides a description of the more specific thinking skills that are embodied by the higher-order skill of creative thinking and are explicitly called on in Creative Problem-Solving. Complex problems require complex thinking, and Creative Problem-Solving provides a structured process that allows individuals to more easily and efficiently deploy their creative thinking skills.

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Creative Problem Solving

Finding innovative solutions to challenges.

© iStockphoto boboling

Discover new ways to look at things differently.

Imagine that you're vacuuming your house in a hurry because you've got friends coming over. Frustratingly, you're working hard but you're not getting very far. You kneel down, open up the vacuum cleaner, and pull out the bag. In a cloud of dust, you realize that it's full... again. Coughing, you empty it and wonder why vacuum cleaners with bags still exist!

James Dyson , inventor and founder of Dyson® vacuum cleaners, had exactly the same problem, and he used creative problem solving to find the answer. While many companies focused on developing a better vacuum cleaner filter, he realized that he had to think differently and find a more creative solution. So, he devised a revolutionary way to separate the dirt from the air, and invented the world's first bagless vacuum cleaner.

Creative problem solving (CPS) is a way of solving problems or identifying opportunities when conventional thinking has failed. It encourages you to find fresh perspectives and come up with innovative solutions, so that you can formulate a plan to overcome obstacles and reach your goals.

In this article, we'll explore what CPS is, and we'll look at its key principles. We'll also provide a model that you can use to generate creative solutions.

About Creative Problem Solving

Alex Osborn, founder of the Creative Education Foundation , first developed creative problem solving in the 1940s, along with the term "brainstorming."   And, together with Sid Parnes, he developed the Osborn-Parnes Creative Problem Solving Process. Despite its age, this model remains a valuable approach to problem solving.

The early Osborn-Parnes model inspired a number of other tools. One of these is the 2011 CPS Learner's Model, also from the Creative Education Foundation , developed by Dr Gerard J. Puccio, Marie Mance, and co-workers. In this article, we'll use this modern four-step model to explore how you can use CPS to generate innovative, effective solutions.

Why Use Creative Problem Solving?

Dealing with obstacles and challenges is a regular part of working life, and overcoming them isn't always easy. To improve your products, services, communications, and interpersonal skills, and for you and your organization to excel, you need to encourage creative thinking and find innovative solutions that work.

CPS asks you to separate your "divergent" and "convergent" thinking as a way to do this. Divergent thinking is the process of generating lots of potential solutions and possibilities, otherwise known as brainstorming. And convergent thinking involves evaluating those options and choosing the most promising one. Often, we use a combination of the two to develop new ideas or solutions. However, using them simultaneously can result in unbalanced or biased decisions, and can stifle idea generation.

For more on divergent and convergent thinking, and for a useful diagram, see Sam Kaner's 2001 book, " Facilitator's Guide to Participatory Decision-Making ."

Core Principles of Creative Problem Solving

CPS has four core principles. Let's explore each one in more detail:

• Divergent and convergent thinking must be balanced. The key to creativity is learning how to identify and balance divergent and convergent thinking (done separately), and knowing when to practice each one.
• Ask problems as questions. When you rephrase problems and challenges as open-ended questions with multiple possibilities, it's easier to come up with solutions. Asking these types of questions generates lots of rich information, while asking closed questions tends to elicit short answers, such as confirmations or disagreements. Problem statements tend to generate limited responses, or none at all.
• Defer or suspend judgment. As Alex Osborn learned from his work on brainstorming, judging solutions early on tends to shut down idea generation. Instead, there's an appropriate and necessary time to judge ideas during the convergence stage.
• Focus on "Yes, and," rather than "No, but." Language matters when you're generating information and ideas. "Yes, and" encourages people to expand their thoughts, which is necessary during certain stages of CPS. Using the word "but" – preceded by "yes" or "no" – ends conversation, and often negates what's come before it.

How to Use the Tool

Let's explore how you can use each of the four steps of the CPS Learner's Model (shown in figure 1, below) to generate innovative ideas and solutions.

Figure 1 – CPS Learner's Model

From The CPS Process and Learner's Model by the Creative Education Foundation, based on the work of Alex Osborn and Sid Parnes. Adapted by G.J. Puccio, M. Mance, M.C. Murdock, B. Miller, J. Vehar, R. Firestien, S. Thurber, and D. Nielsen (2011). Reproduced with permission.

Explore the Vision

Identify your goal, desire or challenge. This is a crucial first step because it's easy to assume, incorrectly, that you know what the problem is. However, you may have missed something or have failed to understand the issue fully, and defining your objective can provide clarity. Read our article, 5 Whys   , for more on getting to the root of a problem quickly.

Gather Data

Once you've identified and understood the problem, you can collect information about it and develop a clear understanding of it. Make a note of details such as who and what is involved, all the relevant facts, and everyone's   feelings and opinions.

Formulate Questions

When you've increased your awareness of the challenge or problem you've identified, ask questions   that will generate solutions. Think about the obstacles you might face and the opportunities they could present.

Explore Ideas

Generate ideas that answer the challenge questions you identified in step 1. It can be tempting to consider solutions that you've tried before, as our minds tend to return to habitual thinking patterns that stop us from producing new ideas. However, this is a chance to use your creativity   .

Brainstorming and Mind Maps   are great ways to explore ideas during this divergent stage of CPS. And our articles, Encouraging Team Creativity   , Problem Solving   , Rolestorming   , Hurson's Productive Thinking Model   , and The Four-Step Innovation Process   , can also help boost your creativity.

See our Brainstorming resources within our Creativity section for more on this.

Formulate Solutions

This is the convergent stage of CPS, where you begin to focus on evaluating all of your possible options and come up with solutions. Analyze whether potential solutions meet your needs and criteria, and decide whether you can implement them successfully. Next, consider how you can strengthen them and determine which ones are the best "fit." Our articles, Critical Thinking   and ORAPAPA   , are useful here.

4. Implement

Formulate a plan.

Once you've chosen the best solution, it's time to develop a plan of action. Start by identifying resources and actions that will allow you to implement your chosen solution. Next, communicate your plan and make sure that everyone involved understands and accepts it.

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CPS is a simple, general problem-solving approach, so don't rely on it solely to find effective solutions. There are a number of other tools that are more appropriate for analytical problem solving, such as Root Cause Analysis   , The Simplex Process   , and Cause and Effect Analysis   .

There have been many adaptations of CPS since its inception, because nobody owns the idea.

For example, Scott Isaksen and Donald Treffinger formed The Creative Problem Solving Group Inc . and the Center for Creative Learning , and their model has evolved over many versions. Blair Miller, Jonathan Vehar and Roger L. Firestien also created their own version , and Dr Gerard J. Puccio, Mary C. Murdock, and Marie Mance developed CPS: The Thinking Skills Model . Tim Hurson created The Productive Thinking Model   , and Paul Reali developed CPS: Competencies Model .

Sid Parnes continued to adapt the CPS model by adding concepts such as imagery   and visualization   , and he founded the Creative Studies Project to teach CPS. For more information on the evolution and development of the CPS process, see Creative Problem Solving Version 6.1 by Donald J. Treffinger, Scott G. Isaksen, and K. Brian Dorval.

Infographic

Click on the image below to see our infographic on Creative Problem Solving.

Creative problem solving (CPS) is a way of using your creativity to develop new ideas and solutions to problems. The process is based on separating divergent and convergent thinking styles, so that you can focus your mind on creating at the first stage, and then evaluating at the second stage.

There have been many adaptations of the original Osborn-Parnes model, but they all involve a clear structure of identifying the problem, generating new ideas, evaluating the options, and then formulating a plan for successful implementation.

Apply This to Your Life

Have you ever faced a problem that you thought was insurmountable? Perhaps your boss has asked you to reduce spending in your department, but you can't see where to make cuts without sacrificing quality.

Try following the first step of the CPS process, and clearly identify the problem. Next, gather data and formulate the challenge. Then, you can explore ideas and come up with solutions. Finally, develop a plan of action and make your solution a reality.

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Comments (6)

• Over a month ago BillT wrote Hello steven_jack, Thank you, I appreciate the humor.
• Over a month ago steven_jack wrote Why? Why make this free its torture
• Over a month ago Yolande wrote Hi Victoria I think using Kotter's 8-step model is a great idea. I have to admit that it's a personal favourite, so I may be a bit biased! I'd love you to ask this question on the Career Cafe Central forum. Just click on "start a new topic". Our members all help and learn from one another over there. You'll find the forum over here: https://www.mindtools.com/forums/viewforum.php?f=2 We look forward to seeing you around. Yolandé Mind Tools Team

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