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Selection Criteria Examples: 13+ Good Selection Criteria Responses

In this post, what are selection criteria, how to address selection criteria, the star model in selection criteria, what are the different types of selection criteria, selection criteria examples and templates, selection criteria faqs.


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Selection criteria have the power to decide the fate of your job application. Imagine: you’ve been on the edge of your seat for two weeks, waiting to hear back from your dream employer . And now — unbeknownst to you — the moment of truth has arrived.

With a double click, Gary the hiring manager brings your application up onscreen. He rubs his eyes, takes a gulp of coffee and a deep breath, and starts skimming through your resume and cover letter .

If you’re applying for a position where the job advertisement included selection criteria (for example, a job in the Australian Public Service , or a large company), things can go one of two ways from this point:

“Wow, this applicant’s experience could make them a great fit,” Gary thinks. “And their cover letter tells me they’re passionate about this field.” 

He glances across at the list of key selection criteria for this position. And then he realises there’s no third page. You haven’t addressed the selection criteria at all.

He closes the window, sighs, and drags your application to the bin. Next!

Gary reads your stellar resume and your eloquent cover letter. Then he opens your ‘Key Selection Criteria Responses.docx’ document.

He compares your selection criteria responses against his list. A smile starts to spread across his face, and he sits up a little straighter. You’ve used the right keywords, structured it with the STAR framework, and organised it into skimmable bullet points. Gary adds your application to the shortlist — the selection panel is going to love it.

Okay, so Gary isn’t real, but key selection criteria are very real. Take them seriously, or be ready for Scenario A (i.e. the bin).

But don’t worry — you already have the skills you need to do an excellent job. If you’ve ever told a story to a friend about something that happened at work, you’re halfway there. 

Today, you’ll get the tools you need to get the rest of the way — all the way into your dream job.

Selection criteria are the essential skills , knowledge, experience and qualifications you must demonstrate to be eligible for a job. HR departments use them to evaluate candidates’ competency, and they are necessary for most government jobs, and for new roles at most large organisations. They don’t just benefit hiring managers, either. You can use them to see whether the job is a good fit for you.

It’s crucial to answer the selection criteria when applying for a position. To respond to key selection criteria, create a separate document to your covering letter and resume — both of which you have customised for this position, using the same language as in the job description. You’ll need to describe how well you meet each of the primary selection criteria in order to answer them, provide detailed information when asked, and use relevant examples from your work experience. 

Job advertisements may also list desirable criteria . Unlike the key selection criteria , these aren’t essential. But if you can show that you possess these criteria too, your chances of scoring a job interview will be much higher.

What are some examples of selection criteria ?

  • Ability to work in a team and a collaborative environment
  • Exceptional time management skills and ability to meet deadlines
  • Ability to demonstrate a high level of effective team management
  • A qualification in a relevant industry area
  • What skills do you have that are relevant to this position?
  • Is it possible for your abilities to be transferred to this position?
  • How do you go about honing your skills?
  • Give some examples of your abilities in action.
  • What relevant professional knowledge do you have for this position?
  • What skills would you bring to this position?
  • How do you keep your knowledge and skills up to date?
  • What kind of experience did you get and where did you get it?
  • What is your level of experience?
  • What skills do you have that might be useful in this position?
  • Give a few examples of how you’ve used your skills.
  • What qualifications do you have that would make you a good fit for this position?
  • What personal qualities do you have that would make you a good fit for this position?

analytical and problem solving skills selection criteria

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When addressing selection criteria as a job applicant, you must be thorough. To do this, you must explore each criterion mentioned in the advertised position description in separate paragraphs and relevant examples. Back up your answers with related examples of what you have achieved and why these experiences will help you thrive in the role.

Here are five simple steps to effectively answer selection criteria:

  • Analyse and dissect the selection criteria
  • Write an opening statement
  • Brainstorm ideas for each selection criterion
  • Go into further detail and support your claims with ‘the how’
  • Write out in full sentences, using a checklist

Read on for more detail.

1. Analyse and dissect the selection criteria

Read the selection criteria on the job advertisement thoroughly before jumping right in. As an example, let’s look at interpersonal skills. The associated criterion details could be ‘ w ell developed interpersonal skills’ .

This includes the ability to:

  • Express opinions, information and critical points clearly and concisely via effective verbal communication
  • Effectively working with others to resolve interpersonal conflicts in a positive way
  • Being able to work in both formal and informal settings with others in groups and teams

If you look into this further, you can break down the desired sub-skills:

  • Verbal communication
  • Problem-solving and decision-making skills
  • Team-working

2. Create an opening statement

For each selection criterion, clearly state how you fulfil it in one sentence making sure you incorporate key points. Keep it short – you will go into further details and specific examples and relevant experience in the next step.

“I possess strong interpersonal skills, which I have developed throughout my role as a Project Manager.”

3. Brainstorm ideas for each selection criterion

Here, you can pull together some examples of your work experiences relevant to the role you are pursuing. For example, sticking with the theme of Project Management, an applicant may think of the following scenarios to show how they fulfil the selection criteria before writing their response:

  • Project Manager at X – Encountered conflicts when managing teams and resolved these accordingly.
  • Project Manager at Y – First managerial role. Perfected verbal communication through many encounters with fellow team members. Learned to deliver my points clearly and concisely.
  • Project Coordinator at Z – Working with teams.

4. Go into further detail and support your claims with ‘the how’

Once you’ve got the base points that surround the overarching selection criteria, you can then go to these and choose which examples suit best. A great way to do this is by employing the STAR Method technique.

Example response to the STAR Method:

Role as Project Manager at X

In this role, I needed to ensure that all team conflicts were resolved effectively and in a positive manner.


I ensured that when any conflicts arose, they were handled straight away and according to business protocol.

This led to minor conflicts remaining contained, and improved lines of communication between team members.

5. Write out your responses in full sentences, using a checklist

Now, you can write the paragraph in full. When reading through your final draft, check the following steps before you submit your job application.

Have I addressed all elements of the selection criteria?

Once you’ve completed your application, it is good to revisit the wording of that particular selection criterion found in the position description. Make sure your content correlates and that the descriptors used in the advertisement are directly addressed in your writing. Double-check that you have met the requirements of the process itself- there may be a word limit you need to stick to, or the recruiter might ask you to list examples using bullet points instead of keeping them in paragraph format.

Are my claims justified with relevant examples?

This is as simple as making sure you are specific, concise and that your answers remain relevant using real experience. There is no use going on a tangent and writing an essay if it is a bunch of useless content irrelevant to the position.

Have I chosen the right words?

Match your language with that used in the job advertisement. When a recruiter is scanning your document, and there are words that they believe to be relevant to the position, this will more than likely generate some interest – after all, every corporate job posting gets 250 applications on average. Hence, yours needs to stand out in the selection process to make it on the shortlist.

Avoid ambiguous and passive language to make sure your writing is clear and delivers your point effectively.

Has someone else proofread my response?

Sometimes a new set of eyes can pick up on some mistakes that you might have missed. When you’ve been working on a piece for a long time, everything starts to look the same. Have them look through your work and compare it to the job advertisement – they may be able to offer some insight on how to improve your piece further.

The STAR model is one technique used to demonstrate relevant information for a specific capability within selection criteria.

Selection criteria STAR method diagram

Create context by describing where you applied the skills that helped to gain your knowledge

What was your role in the situation, and what were you required to accomplish?

How did you respond to the situation? What measures did you take?

What did you accomplish? How does this result relate to the job that you are applying for?

Selection criteria are more than just the desired skills an employer is looking for. It also includes experience, abilities, awareness and both hard and soft skills. The most common type of selection criteria includes qualifications. Most jobs, especially at a professional level, have a set requirement of qualifications needed.

analytical and problem solving skills selection criteria

This type of selection criterion is the most frequently occurring in job advertisements. This type of criteria aims to provide examples of scenarios when you have shown this skill or ability. Again, the STAR Model is an effective framework to demonstrate this criterion via detailed examples.


Some examples include:


It is best to provide a full scope of your experience for this criterion rather than simply touching on examples. Explore each instance of your experience by listing them and providing details of what you’ve done. Go into depth with any information that illustrates that you performed well.


Some examples include:


This criterion requires you to summarise an issue or subject, including specifics, to demonstrate your knowledge in the area.


This might include:


If you do not have any direct experience in the selection criteria topic mentioned, see if you can explore an example related to it or is somewhat similar or comparable through related practice.

This criterion would be the simplest to answer, as all it requires is a concise, factual response that states the qualification necessary for the position. If the application asks for further information, you can elaborate by exploring relevant subjects undertaken while completing the qualification.


Some examples include:


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If you want to understand more about what it takes to write a successful selection criteria response, find some of the most popular criteria skills below and our examples of them. Whether you need to show your communication, teamwork, or technology abilities, use these examples to write your perfect response based on your experience.

Selection criteria: Proven ability to work in a team and a collaborative work environment

Here is an example of a typical teamwork selection criteria . The readers are looking for an example of when you’ve worked in a team as proof that you’ll be able to share and work with other employees if they hire you.

Teamwork criteria example

When working in hospitality, I continually proved my ability to work with a team in a very team-oriented environment. While at Johnny’s restaurant, I worked in a large team every shift, and in hospitality, teamwork is crucial to providing smooth and efficient service. Daily tasks were often team-oriented, including service, preparation and post-service jobs, which needed to be coordinated amongst staff to ensure we completed everything. 

This coordination meant communicating with other staff on shift, including chefs, dish staff, bar staff and other floor staff, and regularly attending meetings where I collaborated with other employees and management to improve the way we delivered service to customers. Regardless of how new an employee was or what training level, I treated every other staff member as equals, which helped forge professional associations and strengthened the team overall. As a result of my teamwork skills and collaborative work efforts, management often offered me extra shifts because they knew that I could work effectively with everyone to get the job done.

Selection criteria: Demonstrate a high level of effective team management

Here is a popular way of wording selection criteria for leadership skills. When a potential employer asks this, you may either be looking at a job that requires or may require leadership in the future or a position where you may have to be semi-autonomous.

Team management criteria example

When working at Smith and Son’s as a receptionist, I often had to demonstrate an ability to lead teams. After working there for five years, I became one of the longest-serving receptionists, which meant leading team meetings, organising staff events and coordinating a team of up to five receptionists at a time working on the floor. Growing genuine friendships and connections with new staff members was a priority to complete these tasks, as I knew they would come to me with problems more readily. I also needed to visibly complete my daily tasks ahead of schedule so that other receptionists would respect my participative leadership style. Staff will not respect a leader if they can’t do their job. As a result of my collaborative and friendly leadership, staff were confident in my ability to lead them and often came to me to communicate with upper management on their behalf, as well management relying on me to collaborate with them regarding receptionist staff and their needs.

Selection criteria: The ability to show a high level of quality customer service and management

Here is a typical example of phrasing for customer service selection criteria . This criterion means that the job you’re applying for will have customer-facing tasks, and management is looking to see that you have experience working with customers.

Customer service criteria example

While completing my studies, I worked part-time at Myer as a sales assistant for two years, where customer service was one of the most critical elements of my job. During my time at Myer, I worked across several departments. I demonstrated my customer service skills multiple times, especially with tricky customers or clients upset about something outside my control.

Clear communication and genuine concern with a customer’s needs is crucial to delivering exceptional customer service. When I worked in the womenswear department, a mother of the bride came in whose outfit had arrived (they’d ordered the dress online), but it didn’t fit, and we weren’t able to get a replacement in time for the wedding. 

The customer was understandably distraught, so I worked with her over a few hours, calming her down and coming up with some options for alternatives. This process included calling down items from different departments and ensuring she felt important and valued by getting her to sit down and have a cup of tea while I found all the pieces she wanted to view — or that I thought she might like. 

She ended up finding a dress that she liked more than the original and left a positive review a few days later on our Facebook page about her experience. Being able to help people when something goes wrong is one of the most rewarding elements of customer service and management. I developed this skill while working at Myer, as evidenced by many positive reviews and winning ‘best sales assistant of the month’ five times over my two years.

Selection criteria: Demonstrate the ability to use business technologies and analyse data and information effectively

Here is an example of how using technology selection criteria may be worded in a job application. In this case, the reader is looking to see how you’ve used relevant business technologies in the past and that you’ve been able to read the information given by these programs accurately.

Technology criteria example

When completing my Diploma in Administration, I was required to complete work placements that used business technologies in everyday tasks, including online library databases, microfiche and Microsoft office, and basics in Xero software.

When I completed my month-long work placement at Smith’s Chiropractors, I discovered that they were still using entirely paper-based data collection systems. I organised the transfer to a cloud-based company database system. This process included uploading files to the cloud, then connecting with multiple other programs, including Microsoft Excel, to create spreadsheets for chiropractors at the office to use in their day-to-day work. It also meant analysing large quantities of data online and turning them into practical, easy to use information. 

This use of business technologies helped both the chiropractors and the full-time administration staff become more efficient. They were no longer reliant on a paper-based system. They streamlined several processes throughout the workplace, allowing the clinic to see where processes were going wrong or could be improved.

Selection criteria: Demonstrate the ability to apply analytical and research skills

Here is a common way job applications may ask you to prove you fulfil analytical and research selection criteria. They are looking to see that you can apply what you’ve learned in analytical skills and research to everyday situations.

Analytical and research criteria example

When I was training as a teacher’s aide, I researched the special needs school and students I would be working with, both in work placements and my future work. I researched autism and students on the spectrum, looking at how different students may respond to stimuli within the school environment or having another teacher’s aid to their usual one. Students with special needs often react in unusual ways to new and changing circumstances, so it was important that the research papers I was working on were relevant and gave me valid analytical accounts and theories. 

The research I did, both within teachers aid training and independently, had to be applied in day to day practical ways, rather than just understanding the theory. I completed several projects on the topic, which required extensive literary research and analysing statistical data.

When I did my two-month-long work placement at St John’s primary school, I regularly applied the theories and concepts I had come across in my research in everyday situations. There was one student who particularly struggled with writing due to the texture of the pencils and pens. My investigation into textural sensations for students with autism helped me find ways to alter the pencils with everyday items, such as blue tac, which made it much easier for him to write. By applying the research to practical everyday learning, I helped increase class participation — not just for this student but also for students in other classes. This potential to improve learning outcomes is one of the most rewarding aspects of being a teacher’s aide.

Selection criteria: Proven ability to use interpersonal skills in everyday workplace situations

Here is a common way of phrasing interpersonal skills selection criteria. Interpersonal skills refer to, basically, people skills. Communication skills are a part of it because if you can’t communicate effectively, you’re not going to be much of a people person — but generally, they are separate.

Interpersonal skills criteria example

When working as a bartender at the Northern Hotel, there were many times when my interpersonal skills were called upon to improve difficult situations. In a busy hotel on a Saturday night, especially when customers have had a few too many drinks, relating to customers and talking them down from becoming angry is a crucial skill that I honed over the four years I worked there.

One night, a particularly irate customer was getting angry at one of our newest staff members who had cut him off. I didn’t want to get involved too early because this can often make new staff members feel undervalued, but I stepped in when he started getting personally offensive. The customer was a regular I knew relatively well, so I explained that I would have done the same thing and helped cool him down. I ensured that the new staff member was still involved, checked up on her several times throughout the night, and gave security and management a heads up. 

Two years later, she told me that one of the reasons she had stayed working with us for so long was because she knew, from that first shift, that other staff members would always support her on shift. Management recognised my interpersonal skills formally, and I won the ‘most supportive staff member’ award at our annual awards nights organised by management.

Selection criteria: Job applicant must be competent with a high level of administration skills such as database management, Microsoft Office and basic computing

Employers are looking for individuals skilled in specific programs that ensure efficiency and modernisation. In the 21st century, organisations expect anyone with a level of administrative background or skills to be competent with multiple programs and the general handling of a computer system.

Administration skills and database management criteria example

Whilst completing my Diploma in Administration, I was fortunate enough to take an Internship at Elixir Wealth Advisory, where I was an assistant to the Administration Officer. The opportunity allowed my database and computing skills to improve significantly, whereby I became efficient in using multiple Microsoft and Google applications. Working in administration involved working with clients’ details, answering phone enquiries and ensuring I organised notices and meetings for all staff members. 

One of the memorable days during my internship involved a client urgently requesting an appointment with his advisor. As the Administrative Officer was away sick that day, it was my job to fit the client into the busy schedule of the small business. I used our database system MySQL to rearrange the specific advisors day, then telephoned and used Microsoft Office to email other clients to inform them of their short-notice change to the day. Despite being short notice, the day’s meetings ran smoothly, and we could fit in the urgent session. Without using the databases and applications, the Advisory wouldn’t have known who the client was before they met and would not have been prepared to act quickly.

Selection criteria: Job applicant must have the ability to demonstrate sound written and oral communications skills

In many jobs, you need to show how you can effectively communicate as part of a team and to various people. Strong written and oral communication skills are vital in all departments and come in useful for daily tasks.

Written and oral/verbal communication criteria example

In my first full-time job at Flight Centre, oral and written communication skills were essential to being a successful travel agent. Many clients depended on me to tailor travel itineraries to their preferences during this career.

To ensure clients were satisfied both before and during their travel, communication was crucial to inform them of alterations to their plans. Once clients start their journeys, sometimes unexpected changes occur. One such situation was a significant weather disruption. A family of 4 were unable to travel to New York and spend the desired four days there. Due to their stopover in LA, I needed to organise four days of activities elsewhere. I made multiple phone calls to the clients to brief them on planning and status, understand their requests for the four days, and comfort them during this stressful time. Organising accommodation and activities in a different time zone required me to send many emails confirming availability on short notice. After constant communication with the family and many managers, I successfully reorganised the days spent in LA instead of New York, where the family enjoyed their altered stay. They even brought back a thank you gift for my consistent communication and quick thinking. Without being confident in my communication skills, being a travel agent would have been extremely difficult. It was crucial to organise, control, reach out to multiple people, and ensure clients were always satisfied with my service.

Selection criteria: Have the ability to prioritise tasks accordingly and demonstrate a high level of organisation

Organisational skills are a vital capability for working in any job in any field of work. The reader would be looking for an example of when you demonstrated your organisational skills at a time of need — or in your everyday work — that you can continue to display if they hire you.

Organisation criteria example

In my current position as the Year 6 teacher at Saint Mary’s Primary School, my job is to help the students become more mature before they reach high school and ensure their numeracy and literacy skills are all up to the standard. It is essential to teach them skills that will carry on throughout their schooling careers, such as organisation, socialisation and dedication. 

One of my tasks as a teacher includes converting weekly objectives into achievable tasks that the students will understand, such as homework or in-class activities. For example, a typical Friday will mean the collection of homework. I analyse the homework and monitor which areas the students struggled, passed or excelled in and use this to integrate into the following week’s lessons. I will develop the week’s timetable appropriately, considering any activities the students have to attend, allowing me to determine the relative importance of each task. 

By Monday morning, I am aware of the students’ weekly progress and tasks and have set the week’s goals. It is imperative as a teacher to remain constantly organised and prioritise the student’s needs and difficulties to ensure they can get the best education.

Selection criteria: Demonstrated time management skills with delegated tasks and ability to meet deadlines

Time management means that you need to demonstrate how you can work effectively. Employers expect all staff to make optimal use of their time and allocate it appropriately. Managing time is a crucial aspect of a business, and an employer needs to know how to use your skills to benefit the company.

Time management criteria example

While studying Business as a full-time university student, being part of a competitive dance team and having a part-time job at Kmart, my early 20’s were very busy. In addition to plenty of daily activities, I kept up with housework, grocery shopping and cooking, and proactively managed my full study load.

Whilst I considered myself a busy person, one week seemed particularly busy where I knew I had to manage my time well. That week consisted of two university assignments to complete, a total of 4 shifts at Kmart, and an extra dancing practice as there was a competition that weekend. I had to organise the appropriate time to allocate to each activity, as my Kmart shifts, university lectures and dancing classes were all at set times. To remain organised, I designed a timetable for the week, allocating my set activities first, and filling the blanks with when I could cook, study, sleep and attend to other activities. As one of the two assignments was due on the Friday of that week, I prioritised that task to complete first before I did the other one, which was due the following week. By Saturday, I had managed my time successfully as I met all my set commitments and had finished the first assignment Wednesday, leaving ample time to complete the second assignment during the rest of the week. It was continuously crucial in my 20s to manage my time appropriately in my day-to-day life and prioritise tasks based on their importance.

Selection criteria: Ability to approach difficult tasks and sudden changes appropriately

Employers are looking for an individual who can develop ideas to assist in formulating, creating and evaluating several possible solutions to a problem. Problem-solving skills are vital in high-stress scenarios and demonstrate quick thinking and versatility in the workplace.

Problem-solving criteria example

When working as the Head Waiter at Ballara Receptions, it was common for me to take control of multiple situations and lead the other waitresses by example and as a leader. The position itself entailed allocating specific tasks to the waiters and ensuring a smooth flow of the night. One night, there was an error in the number of guests attending the wedding. Whilst this issue needed to be dealt with quickly, there was not enough staff to meet the number requirements. I had to re-organise my plan for the night and allocate extra tasks to the other waiters to make up for the lack of staff and the additional people. There were many situations to rearrange, such as seating, the number of staff allocated to each job and the extra materials needed to serve the guests. 

Whilst it was lucky a staff member was willing to work that night, without the ability to adapt quickly and evaluate a situation, the night would not have gone smoothly with the multiple changes that occurred.

Selection criteria: Strong analytical skills and attention to detail

Analytical skills are essential in the workplace as they tie in with problem-solving. An employer wants to understand how you gather information, analyse it, and solve problems that ensure a smooth workplace productivity flow.

Analytical skills criteria example

It is essential in any job to constantly evaluate simple and complex problems in the workplace using skills such as paying attention to detail and researching and analysing problems. 

When I was completing my Certificate IV in Bookkeeping, I was required to undertake a group assignment that required us to record an actual business’s financial affairs for a month. We worked with Benjamin’s Patisserie to help ensure his sales and costs were accurate. Whilst spending time at the café and working closely with the staff, I noticed that all staff completed multiple jobs throughout their shift with no allocated task for each. It became noticeable that some team members were more suited to a specific task such as serving, making coffee and working the cash register. I suggested to the owner Benjamin that he allocate tasks to each staff member based on their strengths and weaknesses. Immediately I noticed that sales increased as there was a smoother flow of productivity in the café, tasks were completed efficiently and at a higher standard than before. It is crucial always to analyse ways an organisation can improve or if there is an issue that you can resolve as it helps to increase success in the workplace.

What is the difference between selection criteria and selection process?

Selection criteria play a role in the selection process, and are used as a tool to choose the most suitable applicants for a position.

The selection process is the procedure an organisation uses to hire new people. Usually, the company will form a selection panel of two to three staff who will review all applications, then choose a group of applicants to advance to the interview stage. This process can include an interview, a written assessment, and psychometric testing. In most cases, this takes 4 to 8 weeks.

How do you write a good selection criteria?

To write a good selection criteria response, use the specific language from the job description, use concrete examples that prove you meet the criteria, and provide measurable outcomes where possible.

What is the difference between selection criteria and job qualifications?

Qualifications are a type of selection criteria, and are used in some jobs to ensure that a new hire has the appropriate certification to work in this role, as required by the industry.

How long should a selection criteria response be?

Generally, a selection criteria response should be around 250 words. This will vary depending on the question asked, however. For example, some criteria may only require you to state your qualifications. On the other hand, some may ask you to give a more detailed description of a scenario.

What kind of examples can you use in your selection criteria?

It’s usually best to use examples of times when you had to deal with an unusual or unexpected situation at work, but you can also use more general examples that show how you managed your day-to-day tasks.

What are some reasons for rejecting a response to selection criteria?

Hiring managers may reject an applicant who:

  • Fails to proofread their selection criteria responses
  • Fails to use concrete examples
  • Uses irrelevant examples

Perfected your selection criteria responses?

Perfected your selection criteria responses?

… then you’re ready to polish your interview technique. Your interviewer is bound to ask some of these 38 interview questions — are you prepared for them?

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Everything You Need to Know About Writing Standout Key Selection Criteria Responses

How are key selection criteria used.

Key Selection Criteria (KSC) outline the qualities, knowledge, and skills needed to do the job. This information is often found in job ads or position descriptions. While asking candidates to respond to KSC is more common within the Education and Government sector, many other organisations also include KSC in their recruitment and selection process.

KSC provide a quick and easy way for employers to engage with candidates who are genuinely motivated to work with them – after all, responding to KSC takes time and effort. But more importantly, KSC provide an objective way to assess candidate suitability to job requirements.

What’s involved?

You will write short statements selling your capabilities for each criterion. Your response can include specific examples where you have demonstrated the behaviour, knowledge, skills, and personal qualities asked for in the KSC.

It’s essential to check your KSC statement for spelling and grammar. Then, get a family, friend, or trusted recruitment partner to review what you’ve written and provide feedback.

KSC tend to focus on critical capabilities such as:

  • Application of technical knowledge
  • Communication skills
  • Problem Solving
  • Stakeholder and interpersonal skills
  • Time management and prioritisation skills

analytical and problem solving skills selection criteria

Examples of Key Selection Criteria

  • Good analytical, investigative, and problem-solving skills with the ability to initiate practical solutions.
  • Proven ability to manage and prioritise tasks and issues individually, and with other team members and vendors, escalating prioritisation conflicts in an appropriate and timely manner.
  • Demonstrated experience in software development languages: .NET and Javascript.
  • Demonstrated interpersonal and communication skills with the ability to work collaboratively with a range of cross-functional internal and external stakeholders.

Benefits of responding to KSC

  • Your application is assessed in a fair and consistent way. 
  • You will better understand the areas in which you will excel and opportunities for further growth.
  • You can determine if it’s a role you really want.
  • You will be better prepared for  behavioural-based interview questions .
  • You can save what you’ve written for future interviews (and KSC).

analytical and problem solving skills selection criteria

Step-by-Step Guide on How to Respond to KSC

1. Start by highlighting the keywords in each criterion.

2. Think about what the employer is asking for with each criterion. Do they want to know how experienced you are in a programming language, how you work as part of a team, or whether you will be able to solve your own problems?

3. List examples of how you meet the criterion.

Tip: Describe relevant skills, experience, incidents, training, personal qualities, expertise, outcomes, and achievements.

4. Review your list and summarise how you’ve demonstrated each criterion in 100-200 words. 

Tip 1: Remember to mirror the language of the KSC in your response and use those keywords you highlighted at the start!

Tip 2: The STAR technique is commonly used when responding to behavioural-based interview questions. It also provides a useful framework for KSC responses.

  • What was the  S ituation  in which you were involved?
  • What was the  T ask(s)  you needed to accomplish?
  • What  A ction(s)  did you take?
  • What  R esults  did you achieve?

Three Examples of KSC responses

Example one.

KSC – Good analytical, investigative, and problem-solving skills with the ability to initiate practical solutions.

Response – “Problem-solving has been a critical part of my roles over the past three years working as Service Desk Engineer at ABC Technology. I deal with various problems daily and have resolved many IT issues related to hardware, system access, and network connectivity. 

My approach is to investigate what happened from the staff’s points of view, clarify the facts, and determine what went wrong. I then propose suitable solutions to resolve the issue. However, if further investigation is required, I ensure I provide regular updates.

As a result, our IT Service Management tool (Remedy) shows that less than 1% of localised incidents needed escalation.

An example of a more complex issue I resolved involved investigating why updated applications failed after reformatting our Product Manager’s laptop. As a practical interim solution, I provided the manager with a replacement laptop so they could perform their core tasks. At the same time, I analysed existing processes and conducted online research. As a result, I identified the issue was due to the updated applications not being compatible after the new installation. After applying the relevant fix, I suggested updating our process to check this in the future.”

Example two

KSC – Demonstrated interpersonal and communication skills with the ability to work collaboratively with a range of cross-functional internal and external stakeholders.

Response “In my 15 years as an IT Manager, strong communication, negotiation, and interpersonal skills have been essential. I have dealt with a wide range of people, including IT staff, vendors, and leaders from departments across the business. 

For example, I led the upgrade of the CRM system that our Sales and Marketing team use to capture leads and update customer records. I led successful collaborative efforts between the vendor consultants and our internal IT team to ensure timely delivery. I also provided regular updates to the Head of Sales & Marketing and sought their input throughout the project. In addition, I got their assistance in identifying system champions and super users within the business to assist with the transition and training. As a result, the system was implemented as scheduled with only one rollback to a minor feature that the vendor resolved within a week. The Head of Sales & Marketing sent an email afterwards to thank my team and me for our efforts.”

Example three

KSC – Demonstrated experience in software development languages: .NET and Javascript.

Response “I have 13 years of experience working with the Microsoft stack doing custom .NET development. The work I have been primarily involved in includes expanding and extending customer-facing IT systems which have been all been developed in-house using both the .NET stack and Javascript.

Over the last six years, I have worked as a Senior .NET Developer with XYZ Company. The custom builds I have worked on have helped the company gain a market-leading edge over competitors and better service its customer base. As a result, the company has doubled in size and grown its members ten-fold from when I started.

Core technologies used as part of the various applications I have developed and improved include: .NET Framework, .NET Core, ASP.NET Web Forms, Windows Forms, ASP.NET Web API, JavaScript, jQuery, Web Services, WCF Services, Windows Services, NUnit, Sitecore, PowerShell, SignalR, Entity Framework, LINQ to SQL, SQL Server, T-SQL, and Stored procedures.”

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How to Answer Analytical Skills Interview Questions

Why is the interviewer testing your analytical skills? During an interview, your employer may ask you some tricky questions to assess your problem-solving skills and how you use data to analyze and evaluate processes. By preparing for these questions in advance with sample answers created by our team at Workable, you can demonstrate your analytical skills and present yourself as an outstanding candidate.

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analytical and problem solving skills selection criteria

What are common interview questions ?

The following analytical interview questions assess how you:

  • Gather data to inform your decisions
  • Assess both positive and negative situations to improve your processes
  • Are able to develop processes 
  • Evaluate information through critical thinking
  • Think through problems to find solutions
  • Set and achieve goals
  • Communicate your findings and decisions to a team

Describe a situation where you needed to solve a problem but did not have all the information you needed to do so. What did you do then?

This question requires you to demonstrate your research skills and problem-solving abilities. Use this opportunity to show what makes you unique and how analytical, organized, and detail-oriented you are by supporting your interview answer with real work experience.

Sample answer: “Sales were down, and I needed to find a solution. I sent out surveys to team members to determine the cause of the problem. It turned out that sales were down because employees were not following up on leads. After I implemented a new project management system, sales increased by 10%.”

How do you weigh the pros and cons before making a decision?

When answering the question, explain how you make decisions, what systems you use, and why you use them. There’s no right or wrong system.

Sample answer: “When I make decisions, I use logic and reasoning and ensure I have gathered all the information I need. I then use the facts to weigh the different options and evaluate the likelihood of each outcome. I make the best decision for my company based on the ideal scenario.”

Your manager wants to buy new software or hardware to increase team productivity and asks you for a recommendation. How would you respond?

Your interviewer has asked you to imagine a job-related scenario. It’s hypothetical, but it will test your ability to think through all the relevant factors. 

Sample answer: “ First, I would research which functions are most important to my supervisor and what the budget constraints are. Then I would search for productivity software that would meet current and future needs. Once I compiled a list of 5-10 options, I would narrow it down to three with a top recommendation.”

Explain step-by-step how you troubleshoot [X] problem

You are not expected to solve the problem but rather explain how you approach it.

Sample answer: “I first try to understand the situation. Then I take a step-by-step approach to figure out what caused the problem. If I can’t do it myself, I ask for help. At that point, we should have found something that works. If not, I’ll review to see if there’s another step I have overlooked or contact my managers .”

What metrics do you regularly track (e.g., conversion rates, number of new customers, expenses)? What information do you research, and how do you use it?

Answer this with a metric that you know is relevant to the job you are applying for.

Sample answer: “ I currently use analytics software to track where visitors to my website are coming from and their activities while they are there. This helps me understand how successful our current campaigns are and how often we attract new visitors to our site. These statistics assist in determining the next step for the business .”

Do you need to prepare for an analytical skills interview?

For your interview preparation , it’s a good idea to have some answers in mind beforehand to clarify your thoughts. The best way to do this is to practice using these sample questions and answers and adapting them to your role. You can also prepare for an interview by looking at the types of decision-making questions an interviewer might ask.

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Key Selection Criteria: what it is and the best way to respond

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Applying for a job that requires a response to Key Selection Criteria? Follow this guide on what it is, how to respond and the top mistakes to avoid.

Key Selection Criteria are used as a recruitment tool throughout the public, not-for-profit (NFP) and academic sectors but are becoming increasingly common in the private sector too.

If this is the first time you have encountered it you may be tempted to bypass the request, especially if you feel that you are a really strong candidate and have a comprehensive resume and cover letter ready to send.

But before you opt for the easy route and hit submit, you need to know that if you do this you are very unlikely to be considered for the position because your application will be seen as incomplete – even if you are the perfect fit for the role.

Undeniably this is going to take some work on your part but if you follow this guide it will be easier than you think, plus it will give you invaluable preparation for your interview

What is Key Selection Criteria?

Key selection criteria are the skills, attributes, knowledge and qualifications that the employer has defined as being essential for satisfying the requirements of the job you are applying for.

You will need to clearly show how your personal values, knowledge, skills and experience meet this criteria through examples from other jobs, experience gained outside or work, or from your formal studies.

The words used in selection criteria statements will give you a clue as to how to structure your response. When you see ‘demonstrated’, ‘proven’ or similar, it is an explicit instruction to use an example to demonstrate your suitably.

How are selection criteria assessed?

Selection criteria are each assessed separately and will have points assigned to it. You will score higher points by successfully demonstrating the skills/experience that they are looking for in that criterion. Your overall response – covering all questions within the selection criteria – then gets an overall mark. Those that score well across the board move on to the next stage of the recruitment process which is typically a first interview.

How long should a response to Key Skills Criteria be?

The simple answer is as long as they ask for.

Somewhere in the application instructions there will be a ‘How to Apply’ guide or similarly worded document. You might find it at the foot of the job advert, in the job description or on the company’s careers page. Once you find it, read it carefully and comply with their exact instructions. They most probably will also have set a word count or page limit for your responses too so make sure you strictly adhere to that as well.

If there are no limits set, approximately 250 words is generally an appropriate length for each criterion. However, this will depend upon factors such as the complexity and seniority of the role in question.

Regarding the layout, where possible dot points should be used rather than long paragraphs of text. This will make it easier for the selection team to read your application and will also positively demonstrate your written communication skills.

There should be no errors anywhere in the document, it should use a clean and clear format and the sentences should be grammatically correct and concise.

What if I don’t meet all of the Key Skills Criteria?

This is dependent on how specialised the role is.

For example, if you have only 3 years’ experience and they have set a minimum of 5 but there are very few people with your particular skills and experience, then it may well be still worth applying.

However, if you can be sure that there will be many candidates with the same skills applying for this role then I suggest you adopt the 80% rule.  If you cannot satisfy at least 80% of the requirements then it probably is not worth the considerable time and effort of applying.

To help you decide whether you reach that 80% threshold, take a look at the Job Description and ask yourself these questions:

  • Do I meet all or most of the Knowledge, Experience, Skills and Qualifications of the job?
  • Could I do the job with some training - formal or on-the-job?
  • Do I have skills gained in other fields of work that may be transferable?

If the answer is yes, then you are ready to start your response and that starts with a with little bit of research.

How to prepare a response to Key Skills Criteria

From our experience, people who do some basic research about the job before answering the Key Selection Criteria and submitting their applications achieve the best results.

So before compiling your response, research the company and learn about projects, key personnel and events. This will help you to focus your application better.

Now you are ready to prepare your response.

Read and re-read the advertisement, KSC and Position Description.

It is really important that you clearly understand what is meant by each selection criterion before putting pen to paper.

If you don't fully understand the job requirements you may have difficulty demonstrating that you are the best person for the job.

If you are unsure about any aspects of the job, call the Recruitment Officer (the name and telephone number will be in the job details) during normal business hours.

Print or Save

Print or save the Job Details, Position Description, and KSC so you can easily refer to it as you go through this process.

Highlight key words in the first KSC and think about what they are really asking for.

Now brainstorm a list examples of how you meet the KSC.

Describe relevant skills, experience, incidents, training, personal qualities, expertise and things you couldn’t have done without all these.

Ideally these should be from the last 3-4 years.

Use the STAR method to review your list and summarise, in 50-120 words, how you demonstrated this KSC.

Star stands for Situation , Task, Action and Result .

The situation will highlight a duty, problem or challenge.

The task will be what was needed to be achieved or resolved.

The action will be what you actually did and how you did it.

The outcome will be the positive result you were responsible for. 

Repeat Steps 3 to 5 for the remaining KSC.

Examples of KSC responses

Here are a few examples to help you see how they work out in a real paragraph plus the sort of length you should be aiming for.

Problem Solving

Seeks all relevant facts. Liaises with stakeholders. Analyses issues from different perspectives and draws sound inferences from available data. Identifies and proposes workable solutions.

"Problem solving has been a critical part of my roles over the past five years. While working as the Project Manager at XYZ Company, I dealt with a variety of urgent and non urgent issues. While many could be resolved easily, 2-3 per week were more complex and required a detailed process to resolve. I had to investigate what had happened from the staff and customer’s points of view, clarify the facts and work out what had gone wrong and why. I then had to propose suitable solutions and negotiate a mutually satisfactory outcome. I was often commended by my manager for my sensitive handling and speedy resolution of these problems. Less than 1% of complaints had to be escalated."

Computer Skills

Uses a wide range of software features for word processing,

"As an Administration Assistant to the Manager at XYZ Company, about half my time was spent preparing letters and reports using Word. I used detailed information in Excel spreadsheets to prepare graphs and tables to demonstrate the results of our budget analysis and to analyse Departmental performance. I often prepared major PowerPoint presentations for my Manager and maintained a database of her contacts. I also managed many daily emails and searched for information on the Internet to answer questions."

Communication Skills

Sound communication including interpersonal and negotiating skills, along with well-developed written and oral skills.

"In my 5 years as a Foreman for XYZ Company, strong communication, negotiation and interpersonal skills have been essential. I have dealt with a wide range of people, including workers, colleagues, the public and Contractors. I was involved in a community project where I had to build new pedestrian road crossings. As part of this project, I successfully negotiated with the three local schools in the area who agreed to use additional staff to ensure kids could cross the roads safely. This agreement required me to update my written JSA clearly outlining the safety measures to be used."

Operator Skills

Demonstrated ability to safely operate and maintain road construction plant.

"In my 7 years as a Plant Operator I have operated backhoes, loaders and bobcats. I have recognised certificates of competencies for each of these plants. I have never had an accident whilst operating plant. Whilst I was working at XYZ Company I was used as an official tester to assess applicants’ knowledge of plant maintenance and their competency to operate loaders and bobcats.”

10 mistakes to avoid with Key Selection Criteria responses

There are many areas that can trip you up but here are the 10 most common to avoid.

01 Choose recent 

If possible, select examples that have taken place in the last twelve months to provide fresh experience. 

02 Choose relevant

For example, if it is HR then it needs to be an HR related example. If you don’t have one, then pick ones that prove transferable skills.

03 Match seniority

The more senior you are, the more responsibility and accountability you have. Take care to choose an example at the appropriate level.

04 Don't make things up

Do not twist the question to suit an example – really think about the question and find an example that answers it naturally.

05 Always support

Remember to support your claim. Your examples must be detailed and be very clear about the process of the task and the action.

06 Stay on track

Responses to criteria can easily go off track ad include irrelevant information. Start your first sentence using the language of the criterion. If it’s about solving problems, then start by saying something like ‘I have demonstrated my problem solving skills in my roles as xxx, yyy and zzz.’

07 Recognise levels

If there are several jobs at different levels on offer that you wish to apply for, make sure you understand the differences between them. Read the job descriptions carefully for the word changes as you may need to make some adjustments to cater for these subtle differences.

08 No abstract nouns

Responses to criteria need to be written in strong, direct language that puts you centre stage as the main actor. For example, ‘During the meeting I negotiated an agreement with all stakeholders to appoint a new project leader.’

09 Use past tense

Always use past tense because it works better to convey that you have demonstrated a skill.

10 Positive outcomes

This is the most important element of key selection criteria. For example, you could have saved money, improved efficiency, or provided fantastic customer service. Many people are afraid of blowing their own trumpet and can dilute this section by being too humble. Do not be – this is your chance to really shine and put yourself above your competition.

Don't let this hard work put you off. A great application sets you up for a great interview. Plus, keep a record of your responses because they can provide the foundation for other applications should you need them.

So many people never apply when they see the words Key Selection Criteria so if you put the effort in, you stand a higher chance of making it through to the interview stage.

Have any questions? Leave a comment below and I will be happy to help.

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Mark Daniel

About the Author

A global resume writer and career coach, Mark is known for his honest, direct, and hard-hitting advice, helping people manage job applications and succeed at interviews. Now based on the Sunshine Coast in Australia, he is the co-founder of Real Life Career Advice and a prolific publisher, contributing to several industry magazines and his daily career advice blog to his 45,000 LinkedIn followers.

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What are analytical skills? Examples and how to level up


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What are analytical skills?

Why are analytical skills important, 9 analytical skills examples, how to improve analytical skills, how to show analytical skills in a job application, the benefits of an analytical mind.

With market forecasts, performance metrics, and KPIs, work throws a lot of information at you. 

If you want to stay ahead of the curve, not only do you have to make sense of the data that comes your way — you need to put it to good use. And that requires analytical skills.

You likely use analytical thinking skills every day without realizing it, like when you solve complex problems or prioritize tasks . But understanding the meaning of analysis skills in a job description, why you should include them in your professional development plan, and what makes them vital to every position can help advance your career.

Analytical skills, or analysis skills, are the ones you use to research and interpret information. Although you might associate them with data analysis, they help you think critically about an issue, make decisions , and solve problems in any context. That means anytime you’re brainstorming for a solution or reviewing a project that didn’t go smoothly, you’re analyzing information to find a conclusion. With so many applications, they’re relevant for nearly every job, making them a must-have on your resume.

Analytical skills help you think objectively about information and come to informed conclusions. Positions that consider these skills the most essential qualification grew by 92% between 1980 and 2018 , which shows just how in-demand they are. And according to Statista, global data creation will grow to more than 180 zettabytes by 2025 — a number with 21 zeros. That data informs every industry, from tech to marketing.

Even if you don’t interact with statistics and data on the job, you still need analytical skills to be successful. They’re incredibly valuable because:

  • They’re transferable: You can use analysis skills in a variety of professional contexts and in different areas of your life, like making major decisions as a family or setting better long-term personal goals.
  • They build agility: Whether you’re starting a new position or experiencing a workplace shift, analysis helps you understand and adapt quickly to changing conditions. 
  • They foster innovation: Analytical skills can help you troubleshoot processes or operational improvements that increase productivity and profitability.
  • They make you an attractive candidate: Companies are always looking for future leaders who can build company value. Developing a strong analytical skill set shows potential employers that you’re an intelligent, growth-oriented candidate.

If the thought of evaluating data feels unintuitive, or if math and statistics aren’t your strong suits, don’t stress. Many examples of analytical thinking skills don’t involve numbers. You can build your logic and analysis abilities through a variety of capacities, such as:

1. Brainstorming

Using the information in front of you to generate new ideas is a valuable transferable skill that helps you innovate at work . Developing your brainstorming techniques leads to better collaboration and organizational growth, whether you’re thinking of team bonding activities or troubleshooting a project roadblock. Related skills include benchmarking, diagnosis, and judgment to adequately assess situations and find solutions.

2. Communication

Becoming proficient at analysis is one thing, but you should also know how to communicate your findings to your audience — especially if they don’t have the same context or experience as you. Strong communication skills like public speaking , active listening , and storytelling can help you strategize the best ways to get the message out and collaborate with your team . And thinking critically about how to approach difficult conversations or persuade someone to see your point relies on these skills. 

3. Creativity

You might not associate analysis with your creativity skills, but if you want to find an innovative approach to an age-old problem, you’ll need to combine data with creative thinking . This can help you establish effective metrics, spot trends others miss, and see why the most obvious answer to a problem isn’t always the best. Skills that can help you to think outside the box include strategic planning, collaboration, and integration.


4. Critical thinking

Processing information and determining what’s valuable requires critical thinking skills . They help you avoid the cognitive biases that prevent innovation and growth, allowing you to see things as they really are and understand their relevance. Essential skills to turn yourself into a critical thinker are comparative analysis, business intelligence, and inference.

5. Data analytics

When it comes to large volumes of information, a skilled analytical thinker can sort the beneficial from the irrelevant. Data skills give you the tools to identify trends and patterns and visualize outcomes before they impact an organization or project’s performance. Some of the most common skills you can develop are prescriptive analysis and return on investment (ROI) analysis.

6. Forecasting

Predicting future business, market, and cultural trends better positions your organization to take advantage of new opportunities or prepare for downturns. Business forecasting requires a mix of research skills and predictive abilities, like statistical analysis and data visualization, and the ability to present your findings clearly.

7. Logical reasoning

Becoming a logical thinker means learning to observe and analyze situations to draw rational and objective conclusions. With logic, you can evaluate available facts, identify patterns or correlations, and use them to improve decision-making outcomes. If you’re looking to improve in this area, consider developing inductive and deductive reasoning skills.

8. Problem-solving

Problem-solving appears in all facets of your life — not just work. Effectively finding solutions to any issue takes analysis and logic, and you also need to take initiative with clear action plans . To improve your problem-solving skills , invest in developing visualization , collaboration, and goal-setting skills.

9. Research

Knowing how to locate information is just as valuable as understanding what to do with it. With research skills, you’ll recognize and collect data relevant to the problem you’re trying to solve or the initiative you’re trying to start. You can improve these skills by learning about data collection techniques, accuracy evaluation, and metrics.


You don’t need to earn a degree in data science to develop these skills. All it takes is time, practice, and commitment. Everything from work experience to hobbies can help you learn new things and make progress. Try a few of these ideas and stick with the ones you enjoy:

1. Document your skill set

The next time you encounter a problem and need to find solutions, take time to assess your process. Ask yourself:

  • What facts are you considering?
  • Do you ask for help or research on your own? What are your sources of advice?
  • What does your brainstorming process look like?
  • How do you make and execute a final decision?
  • Do you reflect on the outcomes of your choices to identify lessons and opportunities for improvement?
  • Are there any mistakes you find yourself making repeatedly?
  • What problems do you constantly solve easily? 

These questions can give insight into your analytical strengths and weaknesses and point you toward opportunities for growth.

2. Take courses

Many online and in-person courses can expand your logical thinking and analysis skills. They don’t necessarily have to involve information sciences. Just choose something that trains your brain and fills in your skills gaps . 

Consider studying philosophy to learn how to develop your arguments or public speaking to better communicate the results of your research. You could also work on your hard skills with tools like Microsoft Excel and learn how to crunch numbers effectively. Whatever you choose, you can explore different online courses or certification programs to upskill. 

3. Analyze everything

Spend time consciously and critically evaluating everything — your surroundings, work processes, and even the way you interact with others. Integrating analysis into your day-to-day helps you practice. The analytical part of your brain is like a muscle, and the more you use it, the stronger it’ll become. 

After reading a book, listening to a podcast, or watching a movie, take some time to analyze what you watched. What were the messages? What did you learn? How was it delivered? Taking this approach to media will help you apply it to other scenarios in your life. 

If you’re giving a presentation at work or helping your team upskill , use the opportunity to flex the analytical side of your brain. For effective teaching, you’ll need to process and analyze the topic thoroughly, which requires skills like logic and communication. You also have to analyze others’ learning styles and adjust your teachings to match them. 

5. Play games

Spend your commute or weekends working on your skills in a way you enjoy. Try doing logic games like Sudoku and crossword puzzles during work breaks to foster critical thinking. And you can also integrate analytical skills into your existing hobbies. According to researcher Rakesh Ghildiyal, even team sports like soccer or hockey will stretch your capacity for analysis and strategic thinking . 

6. Ask questions

According to a study in Tr ends in Cognitive Sciences, being curious improves cognitive function , helping you develop problem-solving skills, retention, and memory. Start speaking up in meetings and questioning the why and how of different decisions around you. You’ll think more critically and even help your team find breakthrough solutions they otherwise wouldn’t.

7.Seek advice

If you’re unsure what analytical skills you need to develop, try asking your manager or colleagues for feedback . Their outside perspective offers insight you might not find within, like patterns in. And if you’re looking for more consistent guidance, talking to a coach can help you spot weaknesses and set goals for the long term.

8. Pursue opportunities

Speak to your manager about participating in special projects that could help you develop and flex your skills. If you’d like to learn about SEO or market research, ask to shadow someone in the ecommerce or marketing departments. If you’re interested in business forecasting, talk to the data analysis team. Taking initiative demonstrates a desire to learn and shows leadership that you’re eager to grow. 


Shining a spotlight on your analytical skills can help you at any stage of your job search. But since they take many forms, it’s best to be specific and show potential employers exactly why and how they make you a better candidate. Here are a few ways you can showcase them to the fullest:

1. In your cover letter

Your cover letter crafts a narrative around your skills and work experience. Use it to tell a story about how you put your analytical skills to use to solve a problem or improve workflow. Make sure to include concrete details to explain your thought process and solution — just keep it concise. Relate it back to the job description to show the hiring manager or recruiter you have the qualifications necessary to succeed.

2. On your resume

Depending on the type of resume you’re writing, there are many opportunities to convey your analytical skills to a potential employer. You could include them in sections like: 

  • Professional summary: If you decide to include a summary, describe yourself as an analytical person or a problem-solver, whichever relates best to the job posting. 
  • Work experience: Describe all the ways your skill for analysis has helped you perform or go above and beyond your responsibilities. Be sure to include specific details about challenges and outcomes related to the role you’re applying for to show how you use those skills. 
  • Skills section: If your resume has a skill-specific section, itemize the analytical abilities you’ve developed over your career. These can include hard analytical skills like predictive modeling as well as interpersonal skills like communication.

3. During a job interview

As part of your interview preparation , list your professional accomplishments and the skills that helped along the way, such as problem-solving, data literacy, or strategic thinking. Then, pull them together into confident answers to common interview questions using the STAR method to give the interviewer a holistic picture of your skill set.

Developing analytical skills isn’t only helpful in the workplace. It’s essential to life. You’ll use them daily whenever you read the news, make a major purchase, or interact with others. Learning to critically evaluate information can benefit your relationships and help you feel more confident in your decisions, whether you’re weighing your personal budget or making a big career change .

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Selection Criteria Sample: Demonstrated Analytical And Research Skills

Selection Criteria Sample: Demonstrated Analytical And Research Skills

Applying for a job as a public servant or within the public sector usually involves addressing key selection criteria in your job application. If the role requires you to demonstrate strong research and analytical skills, use examples from past jobs and even university projects that required you to apply your research skills as well as a high degree of analysis. Here’s a sample response you can use as a guide.

Selection criteria example: Demonstrated analytical and research skills

At university, I successfully completed many research projects that required high-level analytical skills. I also undertook special project work with Professor Cavendish that required extensive literature research and analysis of organisational management theories. 

This special project was an opportunity to develop my quantitative research skills by analysing statistical data. I also utilised my qualitative research skills by interviewing proponents of different theories. I completed the research within the specified timeframe and presented the results according to university standards. My contribution was formally recognised by the faculty at a sociological seminar and I was subsequently asked to co-author an academic paper with Professor Cavendish that was accepted for publication in Organisational Monthly.

Applying for a government position and struggling with the job application? Get inspired by our  sample responses to a range of selection criteria .

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Selection Criteria Example: Prioritising Skills

Almost every position advertised these days will have a selection criteria that wants you to demonstrate skills in prioritising your work. Even if the selection criteria is all about organisation, prioritising is an important sub-set of this skill. This article will help you to address these criteria more effectively.

  • What "kind" of criteria is this?
  • Things to write about.
  • Still stuck? Try answering these questions.
  • Prioritising skills selection criteria example.
  • More selection criteria examples.

What "Kind" of Criteria is This?

The first step in addressing one of these selection criteria is determining what kind of selection criteria it is. There are five kinds of selection criteria, and in this case, we are dealing with a skills and abilities selection criteria.

Skills and abilities selection criteria can include skills which are quantitative (or measurable) such as engineering skills, computer skills, mathematical abilities etc. It can also include more conceptual skills (which are harder to measure) such as interpersonal and negotiation skills, strategic planning abilities etc.

analytical and problem solving skills selection criteria

If a criterion asks about your ability to do something, you should describing your skills and giving an example of your level of ability.

For example:

  • How can you prove your skill/ability?
  • How have you improved your skill/ability?
  • How much experience do you have in this area?
  • What skills do you have that are transferable to the position and would support your ability?
  • Provide a few examples of your skills/abilities in action.

Prioritising Skills; Things to Write About

Show that you:

  • Can convert objectives into achievable tasks
  • Follow work schedules
  • Set work goals
  • Can prioritise tasks
  • Determine the relative importance of tasks
  • Have resources and tools available to complete work tasks (e.g. uses a to do list, calendar etc)
  • Develop systems to organise work and time
  • Plan tasks appropriately and realistically
  • Track the progress of tasks
  • Work effectively under tight deadlines
  • Monitor progress and re-prioritises as necessary
  • Meet deadlines
  • Meet job responsibilities

prioritising skills

Still Stuck? Try Answering These Questions:

  • What sort of deadlines are you required to meet as both an individual and a member of a team?
  • How do you go about managing your workload and priorities to achieve these required deadlines?
  • What tools do you use to plan, prioritise and organise your workload?
  • When there is an unexpected, extra important or special task to complete, how do you prioritise this with the rest of your work?
  • How do you decide which tasks are the most important?
  • Write about a time when you have had to adjust your work schedule due to a change in priorities. Why did you have to do this, and and how did you go about it?

Selection Criteria Example

My current position as Project Reporter is extremely autonomous. I am responsible for identifying projects within the organisation that have specific reporting needs, and completing project reports on an independent basis. I am faced with tight time frames to complete these exercises, write the reports and submit to relevant delegates, and I work without supervision. This position requires high level prioritising skills, and I regularly use my strong negotiation skills to negotiate with different work areas regarding competing priorities. I currently spend half of my working hours in an office, and the other half consulting at various sites around Queensland. This requires forward planning abilities, excellent time management skills, and a solid work ethic. Because I often work on up to four projects at one time, I use a variety of tools to prioritise and organise my work, and schedule my time. I use a smartphone as a mobile diary and task list, and I have authored an Access database and Excel spreadsheet to assist with tracking projects, which I also carry with me at all times on my smartphone. The Access database contains details of each individual reporting project and the Excel spreadsheet is used as a timesheet so that I can track my daily hours against each project. Although these are simple tools, the accuracy of the information contained is crucial for tracking productivity information and reporting against personal and team key performance indicators. It also helps me to prioritise tasks against approaching deadlines and can highlight bottlenecks in timelines. I have found that by identifying bottlenecks I am able to prioritise the most important tasks to ensure that my timelines and plans are not compromised. I have found that embracing IT tools and automating a lot of general organisation has reduced the time needed for general administration, allowing me to concentrate on the work at hand. I have the ability to prioritise tasks and continually re-assess work flows and priorities in a busy and demanding environment. The key factors I use when assessing priorities are deadlines and operational implications. I have also demonstrated my strong prioritising skills in my previous role as Project Manager where I organised my work between:

  • Managing four contracts with a value of approximately $12 million dollars
  • Supervising and coordinating the work of a team of five Project Assistants
  • Participating on tender evaluation boards as an independent member
  • Acting as subject matter expert on selection advisory committees for recruitment actions within my own team and other projects
  • Taking on the role of Occupational Health and Safety representative for my building
  • Acting as Project Manager when the permanent manager is on leave or working internationally

All of these tasks required different time inputs with varying and often conflicting deadlines. In addition, I reported to different people for most of these tasks and have found over the past four years in this role that I have gained exceptional skills in balancing different managers and stakeholders who invariably all want my attention at the same time. I think my excellent organisational skills and negotiation skills have made it possible to juggle these priorities and keep all parties satisfied that their task has my full attention.

More Selection Criteria Examples

Free selection criteria examples

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analytical and problem solving skills selection criteria

Selection Criteria

Selection Criteria

How to respond to criteria about judgement.

Applicants can be stumped when tackling selection criteria about showing judgement, intelligence and commonsense. We readily recognise poor judgement. We see plenty of examples in the media of politicians, footballers and celebrities making choices that result in poor consequences. But when it comes to our own behaviour in the workplace, what can we say that will reflect well on us?

First be clear about where these behaviours sit within competency frameworks. ‘Shows judgement, intelligence and commonsense’ falls under supporting and shaping strategic direction within the APS capability framework, known as The Integrated Leadership System.

In general, the relevant behaviours are:

  • Researching information
  • Analysing issues and information
  • Drawing accurate conclusions based on evidence
  • Sees links between issues
  • Breaks problems down and weighs up options
  • Explores possibilities
  • Identifies solutions
  • Anticipates risks
  • Suggests or makes improvements
  • Participates in decision-making.

What is your general approach to a situation? Over the years you will have developed a broad approach to dealing with situations needing judgement. That approach will likely involve some of the following steps:

  • Looking at all sides of a problem or issue
  • Weighing the options before making a decision
  • Basing decisions on facts, filtering opinions, emotions, expectations, assumptions and biases
  • Objectively assessing the facts to arrive at a fair and balanced judgement
  • Assessing the risks, including ethical risks Considering the best interests of all parties.

When is judgement needed? If something is black-and-white, little judgement is needed. If it is clear what needs to be done, because it’s been done before, or there is a clear procedure, then little judgement is needed.  Judgement is needed in:

  • Situations where emotions are strong, e.g. underperformance, breach of rules, errors, strongly held views.
  • Unique or uncertain situations where policies and procedures are unclear or ambiguous.
  • New situations where there are little or no precedent.
  • Sensitive situations that involve protocols, privacy, confidentiality, discretion.
  • Situations where the evidence or facts are not clear-cut or widely agreed.
  • Situations where information is lacking or insufficient.

What are specific examples of showing judgement? As with other behaviour-based responses, you can use the SAR structure.

  • What was the situation or context in which you needed to demonstrate judgement?
  • What actions or approach did you take in exercising judgement?
  • How was the situation resolved?

For example:

I demonstrated judgement when handling a staff underperformance issue. A member of my team was regularly failing to meet deadlines, taking advantage of flex arrangements, and producing sub-standard written documents. As team manager, my role was to bring performance up to an acceptable standard in such a way that the staff member concerned was cooperative and other staff supported my actions.

The staff member did not recognise nor accept that their performance needed changing, despite a month’s evidence. In addition, whenever the subject was raised, they became highly defensive and at times abusive.

In handling this situation I listened to the views of the staff member, team members, and staff in other teams who had worked with the person; considered the workload  and goals of the team and the impact continued underperformance would have on team morale and risks to delivery of results during a peak workload period; weighed several options for performance improvement, taking account of the staff member’s personal issues impacting on their work performance; consulted with HR to confirm policy and correct procedure. My assessment was to narrow the options to two, which I discussed with the staff member.

By a firm and fair process that allowed for support as well as confirmation of workplace requirements, the staff member gradually came to realise the seriousness of their situation and the need to take remedial steps. After several meetings we arrived at an agreement that met their, my, the team’s and organisation’s objectives. Within one month there was an improvement and after three months the staff member’s performance returned to satisfactory.

You may have demonstrated judgement:

  • during a stakeholder consultation process
  • while providing customer service
  • as a member of a project team
  • when solving a problem.

As you tell the story identify what you needed to make judgements about, what you took into account in order to assess options, how you narrowed the field of options, how you arrived at a decision or agreed position, what the outcome was.

  • Career presentations
  • Career development practitioners
  • Job applications
  • Job interviews
  • Managers/selection panels
  • Career Management
  • Capabilities
  • Daring Dames
  • Sensemaking

Your Keys to Selection Criteria


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