problem solving training topics

Problem-Solving Training Course Materials for the Workplace

Last updated June 3, 2024

Our Problem-Solving training course materials are for freelance and corporate trainers to run sessions on how to solve fairly complex problems as workplace training. These materials are suitable to train leaders, managers, and employees at any level.

Problem-solving training course materials for skills development in the workplace.

The materials guide the participants through a seven-step problem-solving process and introduce them to some useful techniques (some creative and some more analytical) they can apply to help them find solutions to their problems.

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40 problem-solving techniques and processes

All teams and organizations encounter challenges. Approaching those challenges without a structured problem solving process can end up making things worse.

Proven problem solving techniques such as those outlined below can guide your group through a process of identifying problems and challenges , ideating on possible solutions , and then evaluating and implementing the most suitable .

In this post, you'll find problem-solving tools you can use to develop effective solutions. You'll also find some tips for facilitating the problem solving process and solving complex problems.

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What is problem solving?

Problem solving is a process of finding and implementing a solution to a challenge or obstacle. In most contexts, this means going through a problem solving process that begins with identifying the issue, exploring its root causes, ideating and refining possible solutions before implementing and measuring the impact of that solution.

For simple or small problems, it can be tempting to skip straight to implementing what you believe is the right solution. The danger with this approach is that without exploring the true causes of the issue, it might just occur again or your chosen solution may cause other issues.

Particularly in the world of work, good problem solving means using data to back up each step of the process, bringing in new perspectives and effectively measuring the impact of your solution.

Effective problem solving can help ensure that your team or organization is well positioned to overcome challenges, be resilient to change and create innovation. In my experience, problem solving is a combination of skillset, mindset and process, and it’s especially vital for leaders to cultivate this skill.

A group of people looking at a poster with notes on it

What is the seven step problem solving process?

A problem solving process is a step-by-step framework from going from discovering a problem all the way through to implementing a solution.

With practice, this framework can become intuitive, and innovative companies tend to have a consistent and ongoing ability to discover and tackle challenges when they come up.

You might see everything from a four step problem solving process through to seven steps. While all these processes cover roughly the same ground, I’ve found a seven step problem solving process is helpful for making all key steps legible.

We’ll outline that process here and then follow with techniques you can use to explore and work on that step of the problem solving process with a group.

The seven-step problem solving process is:

1. Problem identification

The first stage of any problem solving process is to identify the problem(s) you need to solve. This often looks like using group discussions and activities to help a group surface and effectively articulate the challenges they’re facing and wish to resolve.

Be sure to align with your team on the exact definition and nature of the problem you’re solving. An effective process is one where everyone is pulling in the same direction – ensure clarity and alignment now to help avoid misunderstandings later.

2. Problem analysis and refinement

The process of problem analysis means ensuring that the problem you are seeking to solve is the right problem . Choosing the right problem to solve means you are on the right path to creating the right solution.

At this stage, you may look deeper at the problem you identified to try and discover the root cause at the level of people or process. You may also spend some time sourcing data, consulting relevant parties and creating and refining a problem statement.

Problem refinement means adjusting scope or focus of the problem you will be aiming to solve based on what comes up during your analysis. As you analyze data sources, you might discover that the root cause means you need to adjust your problem statement. Alternatively, you might find that your original problem statement is too big to be meaningful approached within your current project.

Remember that the goal of any problem refinement is to help set the stage for effective solution development and deployment. Set the right focus and get buy-in from your team here and you’ll be well positioned to move forward with confidence.

3. Solution generation

Once your group has nailed down the particulars of the problem you wish to solve, you want to encourage a free flow of ideas connecting to solving that problem. This can take the form of problem solving games that encourage creative thinking or techniquess designed to produce working prototypes of possible solutions.

The key to ensuring the success of this stage of the problem solving process is to encourage quick, creative thinking and create an open space where all ideas are considered. The best solutions can often come from unlikely places and by using problem solving techniques that celebrate invention, you might come up with solution gold.

4. Solution development

No solution is perfect right out of the gate. It’s important to discuss and develop the solutions your group has come up with over the course of following the previous problem solving steps in order to arrive at the best possible solution. Problem solving games used in this stage involve lots of critical thinking, measuring potential effort and impact, and looking at possible solutions analytically.

During this stage, you will often ask your team to iterate and improve upon your front-running solutions and develop them further. Remember that problem solving strategies always benefit from a multitude of voices and opinions, and not to let ego get involved when it comes to choosing which solutions to develop and take further.

Finding the best solution is the goal of all problem solving workshops and here is the place to ensure that your solution is well thought out, sufficiently robust and fit for purpose.

5. Decision making and planning

Nearly there! Once you’ve got a set of possible, you’ll need to make a decision on which to implement. This can be a consensus-based group decision or it might be for a leader or major stakeholder to decide. You’ll find a set of effective decision making methods below.

Once your group has reached consensus and selected a solution, there are some additional actions that also need to be decided upon. You’ll want to work on allocating ownership of the project, figure out who will do what, how the success of the solution will be measured and decide the next course of action.

Set clear accountabilities, actions, timeframes, and follow-ups for your chosen solution. Make these decisions and set clear next-steps in the problem solving workshop so that everyone is aligned and you can move forward effectively as a group.

Ensuring that you plan for the roll-out of a solution is one of the most important problem solving steps. Without adequate planning or oversight, it can prove impossible to measure success or iterate further if the problem was not solved.

6. Solution implementation

This is what we were waiting for! All problem solving processes have the end goal of implementing an effective and impactful solution that your group has confidence in.

Project management and communication skills are key here – your solution may need to adjust when out in the wild or you might discover new challenges along the way. For some solutions, you might also implement a test with a small group and monitor results before rolling it out to an entire company.

You should have a clear owner for your solution who will oversee the plans you made together and help ensure they’re put into place. This person will often coordinate the implementation team and set-up processes to measure the efficacy of your solution too.

7. Solution evaluation

So you and your team developed a great solution to a problem and have a gut feeling it’s been solved. Work done, right? Wrong. All problem solving strategies benefit from evaluation, consideration, and feedback.

You might find that the solution does not work for everyone, might create new problems, or is potentially so successful that you will want to roll it out to larger teams or as part of other initiatives.

None of that is possible without taking the time to evaluate the success of the solution you developed in your problem solving model and adjust if necessary.

Remember that the problem solving process is often iterative and it can be common to not solve complex issues on the first try. Even when this is the case, you and your team will have generated learning that will be important for future problem solving workshops or in other parts of the organization.

It’s also worth underlining how important record keeping is throughout the problem solving process. If a solution didn’t work, you need to have the data and records to see why that was the case. If you go back to the drawing board, notes from the previous workshop can help save time.

What does an effective problem solving process look like?

Every effective problem solving process begins with an agenda . In our experience, a well-structured problem solving workshop is one of the best methods for successfully guiding a group from exploring a problem to implementing a solution.

The format of a workshop ensures that you can get buy-in from your group, encourage free-thinking and solution exploration before making a decision on what to implement following the session.

This Design Sprint 2.0 template is an effective problem solving process from top agency AJ&Smart. It’s a great format for the entire problem solving process, with four-days of workshops designed to surface issues, explore solutions and even test a solution.

Check it for an example of how you might structure and run a problem solving process and feel free to copy and adjust it your needs!

For a shorter process you can run in a single afternoon, this remote problem solving agenda will guide you effectively in just a couple of hours.

Whatever the length of your workshop, by using SessionLab, it’s easy to go from an idea to a complete agenda . Start by dragging and dropping your core problem solving activities into place . Add timings, breaks and necessary materials before sharing your agenda with your colleagues.

The resulting agenda will be your guide to an effective and productive problem solving session that will also help you stay organized on the day!

Complete problem-solving methods

In this section, we’ll look at in-depth problem-solving methods that provide a complete end-to-end process for developing effective solutions. These will help guide your team from the discovery and definition of a problem through to delivering the right solution.

If you’re looking for an all-encompassing method or problem-solving model, these processes are a great place to start. They’ll ask your team to challenge preconceived ideas and adopt a mindset for solving problems more effectively.

Six Thinking Hats

Individual approaches to solving a problem can be very different based on what team or role an individual holds. It can be easy for existing biases or perspectives to find their way into the mix, or for internal politics to direct a conversation.

Six Thinking Hats is a classic method for identifying the problems that need to be solved and enables your team to consider them from different angles, whether that is by focusing on facts and data, creative solutions, or by considering why a particular solution might not work.

Like all problem-solving frameworks, Six Thinking Hats is effective at helping teams remove roadblocks from a conversation or discussion and come to terms with all the aspects necessary to solve complex problems.

The Six Thinking Hats #creative thinking #meeting facilitation #problem solving #issue resolution #idea generation #conflict resolution The Six Thinking Hats are used by individuals and groups to separate out conflicting styles of thinking. They enable and encourage a group of people to think constructively together in exploring and implementing change, rather than using argument to fight over who is right and who is wrong.

Lightning Decision Jam

Featured courtesy of Jonathan Courtney of AJ&Smart Berlin, Lightning Decision Jam is one of those strategies that should be in every facilitation toolbox. Exploring problems and finding solutions is often creative in nature, though as with any creative process, there is the potential to lose focus and get lost.

Unstructured discussions might get you there in the end, but it’s much more effective to use a method that creates a clear process and team focus.

In Lightning Decision Jam, participants are invited to begin by writing challenges, concerns, or mistakes on post-its without discussing them before then being invited by the moderator to present them to the group.

From there, the team vote on which problems to solve and are guided through steps that will allow them to reframe those problems, create solutions and then decide what to execute on.

By deciding the problems that need to be solved as a team before moving on, this group process is great for ensuring the whole team is aligned and can take ownership over the next stages.

Lightning Decision Jam (LDJ) #action #decision making #problem solving #issue analysis #innovation #design #remote-friendly It doesn’t matter where you work and what your job role is, if you work with other people together as a team, you will always encounter the same challenges: Unclear goals and miscommunication that cause busy work and overtime Unstructured meetings that leave attendants tired, confused and without clear outcomes. Frustration builds up because internal challenges to productivity are not addressed Sudden changes in priorities lead to a loss of focus and momentum Muddled compromise takes the place of clear decision- making, leaving everybody to come up with their own interpretation. In short, a lack of structure leads to a waste of time and effort, projects that drag on for too long and frustrated, burnt out teams. AJ&Smart has worked with some of the most innovative, productive companies in the world. What sets their teams apart from others is not better tools, bigger talent or more beautiful offices. The secret sauce to becoming a more productive, more creative and happier team is simple: Replace all open discussion or brainstorming with a structured process that leads to more ideas, clearer decisions and better outcomes. When a good process provides guardrails and a clear path to follow, it becomes easier to come up with ideas, make decisions and solve problems. This is why AJ&Smart created Lightning Decision Jam (LDJ). It’s a simple and short, but powerful group exercise that can be run either in-person, in the same room, or remotely with distributed teams.

Problem Definition Process

While problems can be complex, the problem-solving methods you use to identify and solve those problems can often be simple in design.

By taking the time to truly identify and define a problem before asking the group to reframe the challenge as an opportunity, this method is a great way to enable change.

Begin by identifying a focus question and exploring the ways in which it manifests before splitting into five teams who will each consider the problem using a different method: escape, reversal, exaggeration, distortion or wishful. Teams develop a problem objective and create ideas in line with their method before then feeding them back to the group.

This method is great for enabling in-depth discussions while also creating space for finding creative solutions too!

Problem Definition #problem solving #idea generation #creativity #online #remote-friendly A problem solving technique to define a problem, challenge or opportunity and to generate ideas.

The 5 Whys

Sometimes, a group needs to go further with their strategies and analyze the root cause at the heart of organizational issues. An RCA or root cause analysis is the process of identifying what is at the heart of business problems or recurring challenges.

The 5 Whys is a simple and effective method of helping a group go find the root cause of any problem or challenge and conduct analysis that will deliver results.

By beginning with the creation of a problem statement and going through five stages to refine it, The 5 Whys provides everything you need to truly discover the cause of an issue.

The 5 Whys #hyperisland #innovation This simple and powerful method is useful for getting to the core of a problem or challenge. As the title suggests, the group defines a problems, then asks the question “why” five times, often using the resulting explanation as a starting point for creative problem solving.

World Cafe is a simple but powerful facilitation technique to help bigger groups to focus their energy and attention on solving complex problems.

World Cafe enables this approach by creating a relaxed atmosphere where participants are able to self-organize and explore topics relevant and important to them which are themed around a central problem-solving purpose. Create the right atmosphere by modeling your space after a cafe and after guiding the group through the method, let them take the lead!

Making problem-solving a part of your organization’s culture in the long term can be a difficult undertaking. More approachable formats like World Cafe can be especially effective in bringing people unfamiliar with workshops into the fold.

World Cafe #hyperisland #innovation #issue analysis World Café is a simple yet powerful method, originated by Juanita Brown, for enabling meaningful conversations driven completely by participants and the topics that are relevant and important to them. Facilitators create a cafe-style space and provide simple guidelines. Participants then self-organize and explore a set of relevant topics or questions for conversation.

Discovery & Action Dialogue (DAD)

One of the best approaches is to create a safe space for a group to share and discover practices and behaviors that can help them find their own solutions.

With DAD, you can help a group choose which problems they wish to solve and which approaches they will take to do so. It’s great at helping remove resistance to change and can help get buy-in at every level too!

This process of enabling frontline ownership is great in ensuring follow-through and is one of the methods you will want in your toolbox as a facilitator.

Discovery & Action Dialogue (DAD) #idea generation #liberating structures #action #issue analysis #remote-friendly DADs make it easy for a group or community to discover practices and behaviors that enable some individuals (without access to special resources and facing the same constraints) to find better solutions than their peers to common problems. These are called positive deviant (PD) behaviors and practices. DADs make it possible for people in the group, unit, or community to discover by themselves these PD practices. DADs also create favorable conditions for stimulating participants’ creativity in spaces where they can feel safe to invent new and more effective practices. Resistance to change evaporates as participants are unleashed to choose freely which practices they will adopt or try and which problems they will tackle. DADs make it possible to achieve frontline ownership of solutions.

Design Sprint 2.0

Want to see how a team can solve big problems and move forward with prototyping and testing solutions in a few days? The Design Sprint 2.0 template from Jake Knapp, author of Sprint, is a complete agenda for a with proven results.

Developing the right agenda can involve difficult but necessary planning. Ensuring all the correct steps are followed can also be stressful or time-consuming depending on your level of experience.

Use this complete 4-day workshop template if you are finding there is no obvious solution to your challenge and want to focus your team around a specific problem that might require a shortcut to launching a minimum viable product or waiting for the organization-wide implementation of a solution.

Open space technology

Open space technology- developed by Harrison Owen – creates a space where large groups are invited to take ownership of their problem solving and lead individual sessions. Open space technology is a great format when you have a great deal of expertise and insight in the room and want to allow for different takes and approaches on a particular theme or problem you need to be solved.

Start by bringing your participants together to align around a central theme and focus their efforts. Explain the ground rules to help guide the problem-solving process and then invite members to identify any issue connecting to the central theme that they are interested in and are prepared to take responsibility for.

Once participants have decided on their approach to the core theme, they write their issue on a piece of paper, announce it to the group, pick a session time and place, and post the paper on the wall. As the wall fills up with sessions, the group is then invited to join the sessions that interest them the most and which they can contribute to, then you’re ready to begin!

Everyone joins the problem-solving group they’ve signed up to, record the discussion and if appropriate, findings can then be shared with the rest of the group afterward.

Open Space Technology #action plan #idea generation #problem solving #issue analysis #large group #online #remote-friendly Open Space is a methodology for large groups to create their agenda discerning important topics for discussion, suitable for conferences, community gatherings and whole system facilitation

Techniques to identify and analyze problems

Using a problem-solving method to help a team identify and analyze a problem can be a quick and effective addition to any workshop or meeting.

While further actions are always necessary, you can generate momentum and alignment easily, and these activities are a great place to get started.

We’ve put together this list of techniques to help you and your team with problem identification, analysis, and discussion that sets the foundation for developing effective solutions.

Let’s take a look!

Fishbone Analysis

Organizational or team challenges are rarely simple, and it’s important to remember that one problem can be an indication of something that goes deeper and may require further consideration to be solved.

Fishbone Analysis helps groups to dig deeper and understand the origins of a problem. It’s a great example of a root cause analysis method that is simple for everyone on a team to get their head around.

Participants in this activity are asked to annotate a diagram of a fish, first adding the problem or issue to be worked on at the head of a fish before then brainstorming the root causes of the problem and adding them as bones on the fish.

Using abstractions such as a diagram of a fish can really help a team break out of their regular thinking and develop a creative approach.

Fishbone Analysis #problem solving ##root cause analysis #decision making #online facilitation A process to help identify and understand the origins of problems, issues or observations.

Problem Tree

Encouraging visual thinking can be an essential part of many strategies. By simply reframing and clarifying problems, a group can move towards developing a problem solving model that works for them.

In Problem Tree, groups are asked to first brainstorm a list of problems – these can be design problems, team problems or larger business problems – and then organize them into a hierarchy. The hierarchy could be from most important to least important or abstract to practical, though the key thing with problem solving games that involve this aspect is that your group has some way of managing and sorting all the issues that are raised.

Once you have a list of problems that need to be solved and have organized them accordingly, you’re then well-positioned for the next problem solving steps.

Problem tree #define intentions #create #design #issue analysis A problem tree is a tool to clarify the hierarchy of problems addressed by the team within a design project; it represents high level problems or related sublevel problems.

SWOT Analysis

Chances are you’ve heard of the SWOT Analysis before. This problem-solving method focuses on identifying strengths, weaknesses, opportunities, and threats is a tried and tested method for both individuals and teams.

Start by creating a desired end state or outcome and bare this in mind – any process solving model is made more effective by knowing what you are moving towards. Create a quadrant made up of the four categories of a SWOT analysis and ask participants to generate ideas based on each of those quadrants.

Once you have those ideas assembled in their quadrants, cluster them together based on their affinity with other ideas. These clusters are then used to facilitate group conversations and move things forward.

SWOT analysis #gamestorming #problem solving #action #meeting facilitation The SWOT Analysis is a long-standing technique of looking at what we have, with respect to the desired end state, as well as what we could improve on. It gives us an opportunity to gauge approaching opportunities and dangers, and assess the seriousness of the conditions that affect our future. When we understand those conditions, we can influence what comes next.

Agreement-Certainty Matrix

Not every problem-solving approach is right for every challenge, and deciding on the right method for the challenge at hand is a key part of being an effective team.

The Agreement Certainty matrix helps teams align on the nature of the challenges facing them. By sorting problems from simple to chaotic, your team can understand what methods are suitable for each problem and what they can do to ensure effective results.

If you are already using Liberating Structures techniques as part of your problem-solving strategy, the Agreement-Certainty Matrix can be an invaluable addition to your process. We’ve found it particularly if you are having issues with recurring problems in your organization and want to go deeper in understanding the root cause.

Agreement-Certainty Matrix #issue analysis #liberating structures #problem solving You can help individuals or groups avoid the frequent mistake of trying to solve a problem with methods that are not adapted to the nature of their challenge. The combination of two questions makes it possible to easily sort challenges into four categories: simple, complicated, complex , and chaotic . A problem is simple when it can be solved reliably with practices that are easy to duplicate. It is complicated when experts are required to devise a sophisticated solution that will yield the desired results predictably. A problem is complex when there are several valid ways to proceed but outcomes are not predictable in detail. Chaotic is when the context is too turbulent to identify a path forward. A loose analogy may be used to describe these differences: simple is like following a recipe, complicated like sending a rocket to the moon, complex like raising a child, and chaotic is like the game “Pin the Tail on the Donkey.” The Liberating Structures Matching Matrix in Chapter 5 can be used as the first step to clarify the nature of a challenge and avoid the mismatches between problems and solutions that are frequently at the root of chronic, recurring problems.

Organizing and charting a team’s progress can be important in ensuring its success. SQUID (Sequential Question and Insight Diagram) is a great model that allows a team to effectively switch between giving questions and answers and develop the skills they need to stay on track throughout the process.

Begin with two different colored sticky notes – one for questions and one for answers – and with your central topic (the head of the squid) on the board. Ask the group to first come up with a series of questions connected to their best guess of how to approach the topic. Ask the group to come up with answers to those questions, fix them to the board and connect them with a line. After some discussion, go back to question mode by responding to the generated answers or other points on the board.

It’s rewarding to see a diagram grow throughout the exercise, and a completed SQUID can provide a visual resource for future effort and as an example for other teams.

SQUID #gamestorming #project planning #issue analysis #problem solving When exploring an information space, it’s important for a group to know where they are at any given time. By using SQUID, a group charts out the territory as they go and can navigate accordingly. SQUID stands for Sequential Question and Insight Diagram.

To continue with our nautical theme, Speed Boat is a short and sweet activity that can help a team quickly identify what employees, clients or service users might have a problem with and analyze what might be standing in the way of achieving a solution.

Methods that allow for a group to make observations, have insights and obtain those eureka moments quickly are invaluable when trying to solve complex problems.

In Speed Boat, the approach is to first consider what anchors and challenges might be holding an organization (or boat) back. Bonus points if you are able to identify any sharks in the water and develop ideas that can also deal with competitors!

Speed Boat #gamestorming #problem solving #action Speedboat is a short and sweet way to identify what your employees or clients don’t like about your product/service or what’s standing in the way of a desired goal.

The Journalistic Six

Some of the most effective ways of solving problems is by encouraging teams to be more inclusive and diverse in their thinking.

Based on the six key questions journalism students are taught to answer in articles and news stories, The Journalistic Six helps create teams to see the whole picture. By using who, what, when, where, why, and how to facilitate the conversation and encourage creative thinking, your team can make sure that the problem identification and problem analysis stages of the are covered exhaustively and thoughtfully. Reporter’s notebook and dictaphone optional.

The Journalistic Six – Who What When Where Why How #idea generation #issue analysis #problem solving #online #creative thinking #remote-friendly A questioning method for generating, explaining, investigating ideas.

Individual and group perspectives are incredibly important, but what happens if people are set in their minds and need a change of perspective in order to approach a problem more effectively?

Flip It is a method we love because it is both simple to understand and run, and allows groups to understand how their perspectives and biases are formed.

Participants in Flip It are first invited to consider concerns, issues, or problems from a perspective of fear and write them on a flip chart. Then, the group is asked to consider those same issues from a perspective of hope and flip their understanding.

No problem and solution is free from existing bias and by changing perspectives with Flip It, you can then develop a problem solving model quickly and effectively.

Flip It! #gamestorming #problem solving #action Often, a change in a problem or situation comes simply from a change in our perspectives. Flip It! is a quick game designed to show players that perspectives are made, not born.

LEGO Challenge

Now for an activity that is a little out of the (toy) box. LEGO Serious Play is a facilitation methodology that can be used to improve creative thinking and problem-solving skills.

The LEGO Challenge includes giving each member of the team an assignment that is hidden from the rest of the group while they create a structure without speaking.

What the LEGO challenge brings to the table is a fun working example of working with stakeholders who might not be on the same page to solve problems. Also, it’s LEGO! Who doesn’t love LEGO!

LEGO Challenge #hyperisland #team A team-building activity in which groups must work together to build a structure out of LEGO, but each individual has a secret “assignment” which makes the collaborative process more challenging. It emphasizes group communication, leadership dynamics, conflict, cooperation, patience and problem solving strategy.

What, So What, Now What?

If not carefully managed, the problem identification and problem analysis stages of the problem-solving process can actually create more problems and misunderstandings.

The What, So What, Now What? problem-solving activity is designed to help collect insights and move forward while also eliminating the possibility of disagreement when it comes to identifying, clarifying, and analyzing organizational or work problems.

Facilitation is all about bringing groups together so that might work on a shared goal and the best problem-solving strategies ensure that teams are aligned in purpose, if not initially in opinion or insight.

Throughout the three steps of this game, you give everyone on a team to reflect on a problem by asking what happened, why it is important, and what actions should then be taken.

This can be a great activity for bringing our individual perceptions about a problem or challenge and contextualizing it in a larger group setting. This is one of the most important problem-solving skills you can bring to your organization.

W³ – What, So What, Now What? #issue analysis #innovation #liberating structures You can help groups reflect on a shared experience in a way that builds understanding and spurs coordinated action while avoiding unproductive conflict. It is possible for every voice to be heard while simultaneously sifting for insights and shaping new direction. Progressing in stages makes this practical—from collecting facts about What Happened to making sense of these facts with So What and finally to what actions logically follow with Now What . The shared progression eliminates most of the misunderstandings that otherwise fuel disagreements about what to do. Voila!

Journalists

Problem analysis can be one of the most important and decisive stages of all problem-solving tools. Sometimes, a team can become bogged down in the details and are unable to move forward.

Journalists is an activity that can avoid a group from getting stuck in the problem identification or problem analysis stages of the process.

In Journalists, the group is invited to draft the front page of a fictional newspaper and figure out what stories deserve to be on the cover and what headlines those stories will have. By reframing how your problems and challenges are approached, you can help a team move productively through the process and be better prepared for the steps to follow.

Journalists #vision #big picture #issue analysis #remote-friendly This is an exercise to use when the group gets stuck in details and struggles to see the big picture. Also good for defining a vision.

Problem-solving techniques for brainstorming solutions

Now you have the context and background of the problem you are trying to solving, now comes the time to start ideating and thinking about how you’ll solve the issue.

Here, you’ll want to encourage creative, free thinking and speed. Get as many ideas out as possible and explore different perspectives so you have the raw material for the next step.

Looking at a problem from a new angle can be one of the most effective ways of creating an effective solution. TRIZ is a problem-solving tool that asks the group to consider what they must not do in order to solve a challenge.

By reversing the discussion, new topics and taboo subjects often emerge, allowing the group to think more deeply and create ideas that confront the status quo in a safe and meaningful way. If you’re working on a problem that you’ve tried to solve before, TRIZ is a great problem-solving method to help your team get unblocked.

Making Space with TRIZ #issue analysis #liberating structures #issue resolution You can clear space for innovation by helping a group let go of what it knows (but rarely admits) limits its success and by inviting creative destruction. TRIZ makes it possible to challenge sacred cows safely and encourages heretical thinking. The question “What must we stop doing to make progress on our deepest purpose?” induces seriously fun yet very courageous conversations. Since laughter often erupts, issues that are otherwise taboo get a chance to be aired and confronted. With creative destruction come opportunities for renewal as local action and innovation rush in to fill the vacuum. Whoosh!

Mindspin

Brainstorming is part of the bread and butter of the problem-solving process and all problem-solving strategies benefit from getting ideas out and challenging a team to generate solutions quickly.

With Mindspin, participants are encouraged not only to generate ideas but to do so under time constraints and by slamming down cards and passing them on. By doing multiple rounds, your team can begin with a free generation of possible solutions before moving on to developing those solutions and encouraging further ideation.

This is one of our favorite problem-solving activities and can be great for keeping the energy up throughout the workshop. Remember the importance of helping people become engaged in the process – energizing problem-solving techniques like Mindspin can help ensure your team stays engaged and happy, even when the problems they’re coming together to solve are complex.

MindSpin #teampedia #idea generation #problem solving #action A fast and loud method to enhance brainstorming within a team. Since this activity has more than round ideas that are repetitive can be ruled out leaving more creative and innovative answers to the challenge.

The Creativity Dice

One of the most useful problem solving skills you can teach your team is of approaching challenges with creativity, flexibility, and openness. Games like The Creativity Dice allow teams to overcome the potential hurdle of too much linear thinking and approach the process with a sense of fun and speed.

In The Creativity Dice, participants are organized around a topic and roll a dice to determine what they will work on for a period of 3 minutes at a time. They might roll a 3 and work on investigating factual information on the chosen topic. They might roll a 1 and work on identifying the specific goals, standards, or criteria for the session.

Encouraging rapid work and iteration while asking participants to be flexible are great skills to cultivate. Having a stage for idea incubation in this game is also important. Moments of pause can help ensure the ideas that are put forward are the most suitable.

The Creativity Dice #creativity #problem solving #thiagi #issue analysis Too much linear thinking is hazardous to creative problem solving. To be creative, you should approach the problem (or the opportunity) from different points of view. You should leave a thought hanging in mid-air and move to another. This skipping around prevents premature closure and lets your brain incubate one line of thought while you consciously pursue another.

Idea and Concept Development

Brainstorming without structure can quickly become chaotic or frustrating. In a problem-solving context, having an ideation framework to follow can help ensure your team is both creative and disciplined.

In this method, you’ll find an idea generation process that encourages your group to brainstorm effectively before developing their ideas and begin clustering them together. By using concepts such as Yes and…, more is more and postponing judgement, you can create the ideal conditions for brainstorming with ease.

Idea & Concept Development #hyperisland #innovation #idea generation Ideation and Concept Development is a process for groups to work creatively and collaboratively to generate creative ideas. It’s a general approach that can be adapted and customized to suit many different scenarios. It includes basic principles for idea generation and several steps for groups to work with. It also includes steps for idea selection and development.

Problem-solving techniques for developing and refining solutions

The success of any problem-solving process can be measured by the solutions it produces. After you’ve defined the issue, explored existing ideas, and ideated, it’s time to develop and refine your ideas in order to bring them closer to a solution that actually solves the problem.

Use these problem-solving techniques when you want to help your team think through their ideas and refine them as part of your problem solving process.

Improved Solutions

After a team has successfully identified a problem and come up with a few solutions, it can be tempting to call the work of the problem-solving process complete. That said, the first solution is not necessarily the best, and by including a further review and reflection activity into your problem-solving model, you can ensure your group reaches the best possible result.

One of a number of problem-solving games from Thiagi Group, Improved Solutions helps you go the extra mile and develop suggested solutions with close consideration and peer review. By supporting the discussion of several problems at once and by shifting team roles throughout, this problem-solving technique is a dynamic way of finding the best solution.

Improved Solutions #creativity #thiagi #problem solving #action #team You can improve any solution by objectively reviewing its strengths and weaknesses and making suitable adjustments. In this creativity framegame, you improve the solutions to several problems. To maintain objective detachment, you deal with a different problem during each of six rounds and assume different roles (problem owner, consultant, basher, booster, enhancer, and evaluator) during each round. At the conclusion of the activity, each player ends up with two solutions to her problem.

Four Step Sketch

Creative thinking and visual ideation does not need to be confined to the opening stages of your problem-solving strategies. Exercises that include sketching and prototyping on paper can be effective at the solution finding and development stage of the process, and can be great for keeping a team engaged.

By going from simple notes to a crazy 8s round that involves rapidly sketching 8 variations on their ideas before then producing a final solution sketch, the group is able to iterate quickly and visually. Problem-solving techniques like Four-Step Sketch are great if you have a group of different thinkers and want to change things up from a more textual or discussion-based approach.

Four-Step Sketch #design sprint #innovation #idea generation #remote-friendly The four-step sketch is an exercise that helps people to create well-formed concepts through a structured process that includes: Review key information Start design work on paper, Consider multiple variations , Create a detailed solution . This exercise is preceded by a set of other activities allowing the group to clarify the challenge they want to solve. See how the Four Step Sketch exercise fits into a Design Sprint

Ensuring that everyone in a group is able to contribute to a discussion is vital during any problem solving process. Not only does this ensure all bases are covered, but its then easier to get buy-in and accountability when people have been able to contribute to the process.

1-2-4-All is a tried and tested facilitation technique where participants are asked to first brainstorm on a topic on their own. Next, they discuss and share ideas in a pair before moving into a small group. Those groups are then asked to present the best idea from their discussion to the rest of the team.

This method can be used in many different contexts effectively, though I find it particularly shines in the idea development stage of the process. Giving each participant time to concretize their ideas and develop them in progressively larger groups can create a great space for both innovation and psychological safety.

1-2-4-All #idea generation #liberating structures #issue analysis With this facilitation technique you can immediately include everyone regardless of how large the group is. You can generate better ideas and more of them faster than ever before. You can tap the know-how and imagination that is distributed widely in places not known in advance. Open, generative conversation unfolds. Ideas and solutions are sifted in rapid fashion. Most importantly, participants own the ideas, so follow-up and implementation is simplified. No buy-in strategies needed! Simple and elegant!

15% Solutions

Some problems are simpler than others and with the right problem-solving activities, you can empower people to take immediate actions that can help create organizational change.

Part of the liberating structures toolkit, 15% solutions is a problem-solving technique that focuses on finding and implementing solutions quickly. A process of iterating and making small changes quickly can help generate momentum and an appetite for solving complex problems.

Problem-solving strategies can live and die on whether people are onboard. Getting some quick wins is a great way of getting people behind the process.

It can be extremely empowering for a team to realize that problem-solving techniques can be deployed quickly and easily and delineate between things they can positively impact and those things they cannot change.

15% Solutions #action #liberating structures #remote-friendly You can reveal the actions, however small, that everyone can do immediately. At a minimum, these will create momentum, and that may make a BIG difference. 15% Solutions show that there is no reason to wait around, feel powerless, or fearful. They help people pick it up a level. They get individuals and the group to focus on what is within their discretion instead of what they cannot change. With a very simple question, you can flip the conversation to what can be done and find solutions to big problems that are often distributed widely in places not known in advance. Shifting a few grains of sand may trigger a landslide and change the whole landscape.

Problem-solving techniques for making decisions and planning

After your group is happy with the possible solutions you’ve developed, now comes the time to choose which to implement. There’s more than one way to make a decision and the best option is often dependant on the needs and set-up of your group.

Sometimes, it’s the case that you’ll want to vote as a group on what is likely to be the most impactful solution. Other times, it might be down to a decision maker or major stakeholder to make the final decision. Whatever your process, here’s some techniques you can use to help you make a decision during your problem solving process.

How-Now-Wow Matrix

The problem-solving process is often creative, as complex problems usually require a change of thinking and creative response in order to find the best solutions. While it’s common for the first stages to encourage creative thinking, groups can often gravitate to familiar solutions when it comes to the end of the process.

When selecting solutions, you don’t want to lose your creative energy! The How-Now-Wow Matrix from Gamestorming is a great problem-solving activity that enables a group to stay creative and think out of the box when it comes to selecting the right solution for a given problem.

Problem-solving techniques that encourage creative thinking and the ideation and selection of new solutions can be the most effective in organisational change. Give the How-Now-Wow Matrix a go, and not just for how pleasant it is to say out loud.

How-Now-Wow Matrix #gamestorming #idea generation #remote-friendly When people want to develop new ideas, they most often think out of the box in the brainstorming or divergent phase. However, when it comes to convergence, people often end up picking ideas that are most familiar to them. This is called a ‘creative paradox’ or a ‘creadox’. The How-Now-Wow matrix is an idea selection tool that breaks the creadox by forcing people to weigh each idea on 2 parameters.

Impact and Effort Matrix

All problem-solving techniques hope to not only find solutions to a given problem or challenge but to find the best solution. When it comes to finding a solution, groups are invited to put on their decision-making hats and really think about how a proposed idea would work in practice.

The Impact and Effort Matrix is one of the problem-solving techniques that fall into this camp, empowering participants to first generate ideas and then categorize them into a 2×2 matrix based on impact and effort.

Activities that invite critical thinking while remaining simple are invaluable. Use the Impact and Effort Matrix to move from ideation and towards evaluating potential solutions before then committing to them.

Impact and Effort Matrix #gamestorming #decision making #action #remote-friendly In this decision-making exercise, possible actions are mapped based on two factors: effort required to implement and potential impact. Categorizing ideas along these lines is a useful technique in decision making, as it obliges contributors to balance and evaluate suggested actions before committing to them.

If you’ve followed each of the problem-solving steps with your group successfully, you should move towards the end of your process with heaps of possible solutions developed with a specific problem in mind. But how do you help a group go from ideation to putting a solution into action?

Dotmocracy – or Dot Voting -is a tried and tested method of helping a team in the problem-solving process make decisions and put actions in place with a degree of oversight and consensus.

One of the problem-solving techniques that should be in every facilitator’s toolbox, Dot Voting is fast and effective and can help identify the most popular and best solutions and help bring a group to a decision effectively.

Dotmocracy #action #decision making #group prioritization #hyperisland #remote-friendly Dotmocracy is a simple method for group prioritization or decision-making. It is not an activity on its own, but a method to use in processes where prioritization or decision-making is the aim. The method supports a group to quickly see which options are most popular or relevant. The options or ideas are written on post-its and stuck up on a wall for the whole group to see. Each person votes for the options they think are the strongest, and that information is used to inform a decision.

Straddling the gap between decision making and planning, MoSCoW is a simple and effective method that allows a group team to easily prioritize a set of possible options.

Use this method in a problem solving process by collecting and summarizing all your possible solutions and then categorize them into 4 sections: “Must have”, “Should have”, “Could have”, or “Would like but won‘t get”.

This method is particularly useful when its less about choosing one possible solution and more about prioritorizing which to do first and which may not fit in the scope of your project. In my experience, complex challenges often require multiple small fixes, and this method can be a great way to move from a pile of things you’d all like to do to a structured plan.

MoSCoW #define intentions #create #design #action #remote-friendly MoSCoW is a method that allows the team to prioritize the different features that they will work on. Features are then categorized into “Must have”, “Should have”, “Could have”, or “Would like but won‘t get”. To be used at the beginning of a timeslot (for example during Sprint planning) and when planning is needed.

When it comes to managing the rollout of a solution, clarity and accountability are key factors in ensuring the success of the project. The RAACI chart is a simple but effective model for setting roles and responsibilities as part of a planning session.

Start by listing each person involved in the project and put them into the following groups in order to make it clear who is responsible for what during the rollout of your solution.

Responsibility (Which person and/or team will be taking action?)
Authority (At what “point” must the responsible person check in before going further?)
Accountability (Who must the responsible person check in with?)
Consultation (Who must be consulted by the responsible person before decisions are made?)
Information (Who must be informed of decisions, once made?)

Ensure this information is easily accessible and use it to inform who does what and who is looped into discussions and kept up to date.

RAACI #roles and responsibility #teamwork #project management Clarifying roles and responsibilities, levels of autonomy/latitude in decision making, and levels of engagement among diverse stakeholders.

Problem-solving warm-up activities

All facilitators know that warm-ups and icebreakers are useful for any workshop or group process. Problem-solving workshops are no different.

Use these problem-solving techniques to warm up a group and prepare them for the rest of the process. Activating your group by tapping into some of the top problem-solving skills can be one of the best ways to see great outcomes from your session.

Check-in / Check-out

Solid processes are planned from beginning to end, and the best facilitators know that setting the tone and establishing a safe, open environment can be integral to a successful problem-solving process. Check-in / Check-out is a great way to begin and/or bookend a problem-solving workshop. Checking in to a session emphasizes that everyone will be seen, heard, and expected to contribute.

If you are running a series of meetings, setting a consistent pattern of checking in and checking out can really help your team get into a groove. We recommend this opening-closing activity for small to medium-sized groups though it can work with large groups if they’re disciplined!

Check-in / Check-out #team #opening #closing #hyperisland #remote-friendly Either checking-in or checking-out is a simple way for a team to open or close a process, symbolically and in a collaborative way. Checking-in/out invites each member in a group to be present, seen and heard, and to express a reflection or a feeling. Checking-in emphasizes presence, focus and group commitment; checking-out emphasizes reflection and symbolic closure.

Doodling Together

Thinking creatively and not being afraid to make suggestions are important problem-solving skills for any group or team, and warming up by encouraging these behaviors is a great way to start.

Doodling Together is one of our favorite creative ice breaker games – it’s quick, effective, and fun and can make all following problem-solving steps easier by encouraging a group to collaborate visually. By passing cards and adding additional items as they go, the workshop group gets into a groove of co-creation and idea development that is crucial to finding solutions to problems.

Doodling Together #collaboration #creativity #teamwork #fun #team #visual methods #energiser #icebreaker #remote-friendly Create wild, weird and often funny postcards together & establish a group’s creative confidence.

Show and Tell

You might remember some version of Show and Tell from being a kid in school and it’s a great problem-solving activity to kick off a session.

Asking participants to prepare a little something before a workshop by bringing an object for show and tell can help them warm up before the session has even begun! Games that include a physical object can also help encourage early engagement before moving onto more big-picture thinking.

By asking your participants to tell stories about why they chose to bring a particular item to the group, you can help teams see things from new perspectives and see both differences and similarities in the way they approach a topic. Great groundwork for approaching a problem-solving process as a team!

Show and Tell #gamestorming #action #opening #meeting facilitation Show and Tell taps into the power of metaphors to reveal players’ underlying assumptions and associations around a topic The aim of the game is to get a deeper understanding of stakeholders’ perspectives on anything—a new project, an organizational restructuring, a shift in the company’s vision or team dynamic.

Constellations

Who doesn’t love stars? Constellations is a great warm-up activity for any workshop as it gets people up off their feet, energized, and ready to engage in new ways with established topics. It’s also great for showing existing beliefs, biases, and patterns that can come into play as part of your session.

Using warm-up games that help build trust and connection while also allowing for non-verbal responses can be great for easing people into the problem-solving process and encouraging engagement from everyone in the group. Constellations is great in large spaces that allow for movement and is definitely a practical exercise to allow the group to see patterns that are otherwise invisible.

Constellations #trust #connection #opening #coaching #patterns #system Individuals express their response to a statement or idea by standing closer or further from a central object. Used with teams to reveal system, hidden patterns, perspectives.

Draw a Tree

Problem-solving games that help raise group awareness through a central, unifying metaphor can be effective ways to warm-up a group in any problem-solving model.

Draw a Tree is a simple warm-up activity you can use in any group and which can provide a quick jolt of energy. Start by asking your participants to draw a tree in just 45 seconds – they can choose whether it will be abstract or realistic.

Once the timer is up, ask the group how many people included the roots of the tree and use this as a means to discuss how we can ignore important parts of any system simply because they are not visible.

All problem-solving strategies are made more effective by thinking of problems critically and by exposing things that may not normally come to light. Warm-up games like Draw a Tree are great in that they quickly demonstrate some key problem-solving skills in an accessible and effective way.

Draw a Tree #thiagi #opening #perspectives #remote-friendly With this game you can raise awarness about being more mindful, and aware of the environment we live in.

Closing activities for a problem-solving process

Each step of the problem-solving workshop benefits from an intelligent deployment of activities, games, and techniques. Bringing your session to an effective close helps ensure that solutions are followed through on and that you also celebrate what has been achieved.

Here are some problem-solving activities you can use to effectively close a workshop or meeting and ensure the great work you’ve done can continue afterward.

One Breath Feedback

Maintaining attention and focus during the closing stages of a problem-solving workshop can be tricky and so being concise when giving feedback can be important. It’s easy to incur “death by feedback” should some team members go on for too long sharing their perspectives in a quick feedback round.

One Breath Feedback is a great closing activity for workshops. You give everyone an opportunity to provide feedback on what they’ve done but only in the space of a single breath. This keeps feedback short and to the point and means that everyone is encouraged to provide the most important piece of feedback to them.

One breath feedback #closing #feedback #action This is a feedback round in just one breath that excels in maintaining attention: each participants is able to speak during just one breath … for most people that’s around 20 to 25 seconds … unless of course you’ve been a deep sea diver in which case you’ll be able to do it for longer.

Who What When Matrix

Matrices feature as part of many effective problem-solving strategies and with good reason. They are easily recognizable, simple to use, and generate results.

The Who What When Matrix is a great tool to use when closing your problem-solving session by attributing a who, what and when to the actions and solutions you have decided upon. The resulting matrix is a simple, easy-to-follow way of ensuring your team can move forward.

Great solutions can’t be enacted without action and ownership. Your problem-solving process should include a stage for allocating tasks to individuals or teams and creating a realistic timeframe for those solutions to be implemented or checked out. Use this method to keep the solution implementation process clear and simple for all involved.

Who/What/When Matrix #gamestorming #action #project planning With Who/What/When matrix, you can connect people with clear actions they have defined and have committed to.

Response cards

Group discussion can comprise the bulk of most problem-solving activities and by the end of the process, you might find that your team is talked out!

Providing a means for your team to give feedback with short written notes can ensure everyone is head and can contribute without the need to stand up and talk. Depending on the needs of the group, giving an alternative can help ensure everyone can contribute to your problem-solving model in the way that makes the most sense for them.

Response Cards is a great way to close a workshop if you are looking for a gentle warm-down and want to get some swift discussion around some of the feedback that is raised.

Response Cards #debriefing #closing #structured sharing #questions and answers #thiagi #action It can be hard to involve everyone during a closing of a session. Some might stay in the background or get unheard because of louder participants. However, with the use of Response Cards, everyone will be involved in providing feedback or clarify questions at the end of a session.

Tips for effective problem solving

Problem-solving activities are only one part of the puzzle. While a great method can help unlock your team’s ability to solve problems, without a thoughtful approach and strong facilitation the solutions may not be fit for purpose.

Let’s take a look at some problem-solving tips you can apply to any process to help it be a success!

Clearly define the problem

Jumping straight to solutions can be tempting, though without first clearly articulating a problem, the solution might not be the right one. Many of the problem-solving activities below include sections where the problem is explored and clearly defined before moving on.

This is a vital part of the problem-solving process and taking the time to fully define an issue can save time and effort later. A clear definition helps identify irrelevant information and it also ensures that your team sets off on the right track.

Don’t jump to conclusions

It’s easy for groups to exhibit cognitive bias or have preconceived ideas about both problems and potential solutions. Be sure to back up any problem statements or potential solutions with facts, research, and adequate forethought.

The best techniques ask participants to be methodical and challenge preconceived notions. Make sure you give the group enough time and space to collect relevant information and consider the problem in a new way. By approaching the process with a clear, rational mindset, you’ll often find that better solutions are more forthcoming.

Try different approaches

Problems come in all shapes and sizes and so too should the methods you use to solve them. If you find that one approach isn’t yielding results and your team isn’t finding different solutions, try mixing it up. You’ll be surprised at how using a new creative activity can unblock your team and generate great solutions.

Don’t take it personally

Depending on the nature of your team or organizational problems, it’s easy for conversations to get heated. While it’s good for participants to be engaged in the discussions, ensure that emotions don’t run too high and that blame isn’t thrown around while finding solutions.

You’re all in it together, and even if your team or area is seeing problems, that isn’t necessarily a disparagement of you personally. Using facilitation skills to manage group dynamics is one effective method of helping conversations be more constructive.

Get the right people in the room

Your problem-solving method is often only as effective as the group using it. Getting the right people on the job and managing the number of people present is important too!

If the group is too small, you may not get enough different perspectives to effectively solve a problem. If the group is too large, you can go round and round during the ideation stages.

Creating the right group makeup is also important in ensuring you have the necessary expertise and skillset to both identify and follow up on potential solutions. Carefully consider who to include at each stage to help ensure your problem-solving method is followed and positioned for success.

Create psychologically safe spaces for discussion

Identifying a problem accurately also requires that all members of a group are able to contribute their views in an open and safe manner.

It can be tough for people to stand up and contribute if the problems or challenges are emotive or personal in nature. Try and create a psychologically safe space for these kinds of discussions and where possible, create regular opportunities for challenges to be brought up organically.

Document everything

The best solutions can take refinement, iteration, and reflection to come out. Get into a habit of documenting your process in order to keep all the learnings from the session and to allow ideas to mature and develop. Many of the methods below involve the creation of documents or shared resources. Be sure to keep and share these so everyone can benefit from the work done!

Bring a facilitator

Facilitation is all about making group processes easier. With a subject as potentially emotive and important as problem-solving, having an impartial third party in the form of a facilitator can make all the difference in finding great solutions and keeping the process moving. Consider bringing a facilitator to your problem-solving session to get better results and generate meaningful solutions!

Develop your problem-solving skills

It takes time and practice to be an effective problem solver. While some roles or participants might more naturally gravitate towards problem-solving, it can take development and planning to help everyone create better solutions.

You might develop a training program, run a problem-solving workshop or simply ask your team to practice using the techniques below. Check out our post on problem-solving skills to see how you and your group can develop the right mental process and be more resilient to issues too!

Design a great agenda

Workshops are a great format for solving problems. With the right approach, you can focus a group and help them find the solutions to their own problems. But designing a process can be time-consuming and finding the right activities can be difficult.

Check out our workshop planning guide to level-up your agenda design and start running more effective workshops. Need inspiration? Check out templates designed by expert facilitators to help you kickstart your process!

Save time and effort creating an effective problem solving process

A structured problem solving process is a surefire way of solving tough problems, discovering creative solutions and driving organizational change. But how can you design for successful outcomes?

With SessionLab, it’s easy to design engaging workshops that deliver results. Drag, drop and reorder blocks to build your agenda. When you make changes or update your agenda, your session timing adjusts automatically , saving you time on manual adjustments.

Collaborating with stakeholders or clients? Share your agenda with a single click and collaborate in real-time. No more sending documents back and forth over email.

Explore how to use SessionLab to design effective problem solving workshops or watch this five minute video to see the planner in action!

Over to you

The problem-solving process can often be as complicated and multifaceted as the problems they are set-up to solve. With the right problem-solving techniques and a mix of exercises designed to guide discussion and generate purposeful ideas, we hope we’ve given you the tools to find the best solutions as simply and easily as possible.

Is there a problem-solving technique that you are missing here? Do you have a favorite activity or method you use when facilitating? Let us know in the comments below, we’d love to hear from you!

thank you very much for these excellent techniques

Certainly wonderful article, very detailed. Shared!

Your list of techniques for problem solving can be helpfully extended by adding TRIZ to the list of techniques. TRIZ has 40 problem solving techniques derived from methods inventros and patent holders used to get new patents. About 10-12 are general approaches. many organization sponsor classes in TRIZ that are used to solve business problems or general organiztational problems. You can take a look at TRIZ and dwonload a free internet booklet to see if you feel it shound be included per your selection process.

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10 Problem Solving Training Courses for Better Solutions

Problems are almost always inevitable in your organization. Your team may end up getting into a conflict with co-workers, and customers may have problems with your product or services, among others. Luckily, we’ve listed the best problem solving training courses to help your team come up with better solutions when faced with these problems.

SC Training (formerly EdApp) Problem solving training courses

1. Problem Solver by SC Training (formerly EdApp)

At the heart of every problem is the desire of each side to solve the problem together and come up with solutions agreeable to everyone. SC Training (formerly EdApp)’s Problem Solver teaches them how to do precisely that.

This problem solving training course gives your team creative conflict resolution solutions that are structured, reasonable, and data-driven. This program begins with an explanation of the significance of problem-solving and creativity, as well as not being bound by functional fixedness.

It also dives into many concepts and types of collaboration, as well as innovative problem-solving tactics, to better equip your teams for any challenges that may arise during problem discussions. Finally, it covers how to tackle the problem by identifying the main cause to avoid implementing band-aid approaches.

The great thing about taking an SC Training (formerly EdApp) course is that there’ll be a series of quizzes included for better retention. They're presented in game formats, such as matching words, true or false, missing words, the traditional multiple-choice format, and more. These strategies make sure your team will have an enjoyable and engaging learning experience.

Cost: Free (up to 10 users)
Scope: Creative problem solving, principles of problem-solving, different kinds of problem-solving, kinds of decision making

Created by SC Training (formerly EdApp)

SC Training (formerly EdApp) Problem Solving Training Course - Creating a Problem Statement for Your Organization

2. Creating a Problem Statement for Your Organization by SC Training (formerly EdApp)

The core mission of a nonprofit organization is to solve societal, environmental, and ethical problems. But as a budding organization, it can be tough to choose which problem you and your team want to address and solve. SC Training (formerly EdApp)’s Creating a Problem Statement for Your Organization can help narrow down your organization’s choices.

This problem solving training course dives into the heart of a problem statement each organization should have. It talks about the importance of narrowing down what your organization aims to solve, which can help your team focus on issues better. It also gives different examples of problem statements to help you and your team identify the strengths and weaknesses of each. This will also give them a better idea of what to use and what not to use for your organization’s problem statement.

Scope: Importance of a problem statement, how to write a problem statement, creating a problem statement

Created By SC Training (formerly EdApp)

SC Training (formerly EdApp) Problem Solving Training Course - Improving Your First Call Resolution (FCR)

3. Improving Your First Call Resolution (FCR) by SC Training (formerly EdApp)

The first call resolution is a critical indicator in the customer service sector. If your support employees can fix your customers' concerns at the initial point of contact, they’ll be able to build stronger relationships with them and have a more positive experience with your company. Improving Your First Call Resolution by SC Training (formerly EdApp) walks your learners through the process of reaching that goal.

This problem solving training course explains what FCR is and why it is vital for them to get one. It then supplies your team with an understanding of how to determine whether or not a problem was truly handled and how well the client experience was throughout the conversation. Finally, it offers advice on how to enhance and optimize their conversations so that any customer conflicts are handled on the first contact.

Scope: First call resolution overview, how to calculate FCR, how to improve FCR

SC Training (formerly EdApp) Problem Solving Training Course - Handling Irate Customers (Call Center)

4. Handling Irate Customers (Call Center) by SC Training (formerly EdApp)

Handling Irate Customers (Call Center) by SC Training (formerly EdApp) educates your staff on how to handle and resolve client calls. This problem solving training course is ideal for your support workers that are dealing with difficult clients and tough problems. It covers how to listen to upset customers so that they can learn how to give them better solutions to their problems and even build a better relationship with your organization.

This training also includes call resolution suggestions and tactics that your team may use on their next difficult call. At the end of the course, they’ll have the opportunity to practice several mock call conversations and hone their communication skills so they can better implement these approaches in their day-to-day support interactions.

Scope: Call resolutions, mock call conversations examples

SC Training (formerly EdApp) Problem Solving Training Course - Managing Difficult Conversations

5. Managing Difficult Conversations by SC Training (formerly EdApp)

This SC Training (formerly EdApp) problem solving training teaches your employees the vital information and resources they need to handle challenging and problematic talks. When a problem arises, everyone's voice should be heard. Managing Difficult Conversations teaches them how to actively listen to those they’re speaking with and check that everyone is heard. It covers subjects including prioritizing tough talks, addressing and tackling awkward interactions, offering constructive feedback, and apologizing honestly. It also teaches them how to spot frequent blunders during dispute resolution discussions.

Scope: Handling difficult conversations, offering negative feedback, delivering authentic apologies

Explore our library including problem solving training courses.

SC Training (formerly EdApp) Problem Solving Training Course - Handling Objections with Emotional Intelligence

6. Handling Objections with Emotional Intelligence by SC Training (formerly EdApp)

Keeping a cool head can go a long way toward solving problems within and outside your organization. SC Training (formerly EdApp)’s Handling Objections with Emotional Intelligence will teach your team how to do just that.

This problem solving training will teach them how emotional intelligence can help them resolve collective difficulties and arguments professionally and respectfully. It demonstrates how paying attention to another person's body language and attentively listening may help them have more productive conversations. Learners will also get a module on problem resolution and constructive criticism using the appropriate emotional approach.

Scope: Active listening, body language, resolving conflicts

SC Training (formerly EdApp) Problem Solving Training Course - Active Listening

7. Active Listening by SC Training (formerly EdApp)

Problems can only be solved if your team knows how to actively listen to the people they’re interacting with. SC Training (formerly EdApp)’s Active Listening details the steps and techniques they can take today to improve their active listening skills.

This problem solving training program teaches the principles of active listening to your team, which is great if they lack a basic grasp of this ability. It reviews the important listening strategies that can help people in improving their communication and relationship with one another. The second half of this course is dedicated to avoiding bad listening habits at all costs. These poor behaviors include listening to what isn't being said and speaking without making direct eye contact. It also digs into the difficulties of active listening and suggests ways to overcome them while dealing with conflict and problems.

Scope: Active listening strategies, bad listening practices

SC Training (formerly EdApp) Problem Solving Training Course - Retail Services - Communication

8. Retail Services - Communication by SC Training (formerly EdApp)

Communication is key to being able to smoothly navigate through problematic situations. This is especially true in retail services. That’s why SC Training (formerly EdApp) designed a communication course dedicated to helping your retail teams get out of sticky situations.

In this course, your employees will learn how to actively listen to customers to better understand them and the possible issues they may have. They'll also become acquainted with open and closed-type inquiries, allowing them to select the best question type for various scenarios and interaction goals.

By the end of this training, your retail teams will be more engaged and strategic in their work. Observe how they engage and communicate with clients more effectively and often, resulting in greater sales and happier customers.

Scope: Active listening, differences betweenopen vs closed questions, how to use open questions

SC Training (formerly EdApp) Problem Solving Training Course - Effective Communication in Customer Service

9. Effective Communication in Customer Service by SC Training (formerly EdApp)

SC Training (formerly EdApp)'s Effective Communication in Customer Service course was developed to improve customer service workers' listening abilities for better and faster problem resolution. So, if you manage a team in a similar field, this is an ideal course to consider.

This problem solving program comprises three short sessions that address themes, such as empathy, the function of active listening in developing a great customer connection, and the impediments to successful listening. It walks your team through the process of active listening and presents listening tips and tactics. Some examples are using verbal signals to demonstrate attention while interacting with customers and clarifying by summarizing and asking open-ended questions. There's also a lesson that emphasizes some of the typical issues that will keep your team from actively listening, even if they're using the strategies you've taught them.

Scope: Active listening, active listening in customer interactions

SC Training (formerly EdApp) Problem Solving Training Course - Expectations Setting

10. Expectations Setting by SC Training (formerly EdApp)

Knowing how to properly set different people’s expectations can go a long way in solving and avoiding problems in your organization. SC Training (formerly EdApp)’s Expectations Setting will teach your team the tips and tricks for how to appropriately set expectations.

The problem solving course helps your learners avoid the pitfalls of having unreasonable expectations, which typically lead to disappointment, problems, frustration, and broken relationships. They'll learn how to deal with collaborative goal setting so that everyone feels consulted and heard, including outlining expectations for each party.

Scope: Elements of expectations, avoiding unrealistic expectations

Create better solutions with problem solving training courses

In both a professional and personal setting, problems are almost always unavoidable. People with different opinions, backgrounds, and personalities can clash and create problems and conflicts inside and outside your organization. As a leader, it’s vital to equip your team with the right problem solving skills so they know how to get themselves out of sticky situations and create better solutions for everyone. Read our list of problem solving courses to get started on problem solving skills training today.

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Learn Problem Solving to Eliminate the Causes for Failures and Overload

Problem solving training for result-driven managers and functional specialists to effectively eliminate the root causes of variability, gaps, defects, frustrations, and stress., cases, when to use:.

Frustration from never-ending fire-fighting
Excessive defects, uncontrolled variability
Stress from unhappy boss, customer, spouse
Working too hard, too late, risking burnout

Clients, for whom:

Department managers and team leaders
Functional specialists, engineers, controllers
Consultants and improvement champions
Anyone struggling with too many problems

Process, how it works:

Online training course with personal coaching
Apply 5 shifts to successfully address any problem
Eliminate causes at physical, human, system root
Learn proven strategies; practical templates included

Benefits, what to gain:

Status and recognition as expert problem solver
Become indispensable to the organization
Free time to spend with family, friends, hobby
Strategy for better pay and career advancement

Course Content - What You Will Learn

Systematically solve safety, quality, reliability issues
Define issue statements based on data, observations
Learn proven tools and techniques to tackle deviations
Use basic PDCA and 5-Why analysis for simple issues
Use Causal Factor Analysis (CFA) for disasters, accidents
Use Fault Tree Analysis (FTA) for rule-based problems
Identify cause-effect relationships between factors
Provide evidence to confirm or reject assumptions
Drill down causes at the physical, human, latent root
Develop actions to remove, reduce, control causes

Why Did the Titanic Sink?

Titanic root-cause analysis poster for problem-solving training.

The 13 Reasons for Formal Problem Solving

Undesirable condition
Deviation, defect, failure
Safety accident, incident, major risk
Product failure due to strength, performance, reliability
Line stop event
Regulatory non-compliance
Customer dissatisfaction or request
Cost overrun
Equipment breakdown
Process failure
Behavioral issue, noncompliant, disengaged
Repetitive or transferable problem
Detection failure

Ineffective Trouble Shooting

Fire fighting
Going from crisis to crisis
Stagnant or declining performance
No time for deeper analysis
Look for the guilty party: ”Who did that?”
Jumping from problem into actions
Generate laundry list of actions to firefight symptoms
Sub-optimizing one area, spot scope
Focus on lagging metrics (yield, sales, profits) and hope processes will improve as a result

Effective Problem Solving

Systems thinking
Continuous improvement
Systematic root cause elimination
Better performance after each problem
Allocate time to analyze, dialogue, conclude
Seek deep understanding: “How did that happen?”
Acting after understanding cause-effect relationships
Addressing all factors of the failure tree
Optimizing the value stream, enterprise scope
Focus on improving processes (capability) that effect actual performance metrics

The Problem Solving Training Gets You Certified

The Beginner Problem Solving Training helps anyone to get started with systematic problem solving. Within a few days, you will learn the basic methods and tools, and apply them to solve a difficult situation in five steps: (1) Describe Gap, (2) Analyze Issues, (3) Identify Causes, (4) Address Causes, (5) Evaluate Results. Quizzes and self-evaluation forms help you to test your skills and evaluate solution the effectiveness of your solutions.

The Advanced Problem Solving Training is for managers, supervisors, and functional specialists to build their their problem-solving skills. The course focuses on systematic root-cause analysis and developing countermeasures to effectively contain, correct, and prevent failures from reoccurring. The advanced course is supported by a coach, helping students through the process, while providing feedback to get the analysis right.

The Expert Problem Solving Training is for engineers, managers, and quality professionals to build expert skills in systematic problem solving. The course covers the deep analysis of event-based problems, rule-based problems and human failures. The expert toolkit allows you tackling deviations and defects at the system level by eliminating, reducing, and controlling the entire set of causes, identified on the logic tree – assisted by an experienced coach.

Problem Solving Training Certificate for Beginner Level

Problem Solver | Basic Skills

Online course for beginners to build foundational skills to identify, describe, contain, correct, and prevent simple problems from reoccurring.

Problem Solving Training Certificate for Advanced Level

Problem Solver | Advanced Skills

Coaching-supported advanced course to strengthen problem-solving skills, to deeply analyze and effectively address identified root causes.

Problem Solving Training Certificate for Expert Level

Problem Solver | Expert Skills

Coaching-supported expert course to solve complex problems by systematically reducing, eliminating, or controlling direct causes and root causes.

Basic Problem Solver

100% online and self-certified, without coaching
Build basic skills in systematic problem solving
Ideal for beginners from any function, any level
Formally analyze and solve a basic problem
Takes 2-5 days effort during a 1-month period
Get access to basic videos, templates, toolkit
Apply multi-5-why to identify root causes
Formally implement a solution using PDCA
Create financial benefits; typ. $3k or more
Get your certificate "Problem Solver"

Advanced Problem Solver

Coaching sessions for business case and impact
Build advanced skills in problem-solving
Ideal for managers, supervisors, specialists
Solve an advanced problem and get feedback
Takes 5-10 days effort during a 2-month period
Get access to advanced videos, templates, tools
Perform root cause analysis and test robustness
Formally implement solutions, test effectiveness
Create financial benefits; typ. $30k or more
Get your certificate "Advanced Problem Solver"

Expert Problem Solver

Coaching sessions, expert validation, live support
Build expert skills in systematic problem solving
For engineers. managers, quality professionals
Solve a major problem, supported by a coach
Takes 10-20 days effort during a 3-month period
Get access to expert videos, templates, toolkit
Identify physical, human, and latent causes
Formally eliminate, reduce, control causes
Create financial benefits; typ. $60k or more
Get your certificate "Expert Problem Solver"

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The importance of problem-solving skills in today’s workplace

According to a 2019 report by McKinsey , soft skills are increasingly important in today's world — and problem-solving is the top area in which skills are lacking. A company or team’s success weighs heavily on the willingness of managers to help employees improve their problem-solving abilities. Team building activities targeting focus areas like communication and collaboration, adaptability, or strengthening decision-making techniques help.

All problem-solving processes start with identifying the problem. Next, the team must assess potential courses of action and choose the best way to tackle the problem. This requires a deep understanding of your team and its core strengths. A problem-solving exercise or game helps identify those strengths and builds problem-solving skills and strategies while having fun with your team.

Problem-solving games aren't for just any team. Participants must have an open mind and accept all ideas and solutions . They must also have an Agile mindset and embrace different structures, planning, and processes. Problems usually arise when we least expect them, so there's no better way to prepare than to encourage agility and flexibility.

Another aspect to keep in mind when engaging in problem-solving games and activities: There are no winners or losers. Sure, some games might end with a single winner, but the true goal of these exercises is to learn how to work together as a team to develop an Agile mindset. The winning team of each game should share their strategies and thought processes at the end of the exercise to help everyone learn.

Here’s a list of fun problem-solving activity examples to try with your team. From blindfolds to raw eggs, these problem-solving, team-building activities will have your team solving problems faster than Scooby and the gang.

Classic team-building, problem-solving activities

1. a shrinking vessel.

Helps with: Adaptability

Why adaptability is important for problem-solving: Adaptability is highly associated with cognitive diversity, which helps teams solve problems faster , according to the Harvard Business Review. Innovation and disruption are happening faster than ever before . People, teams, and organizations that can adapt will come out on top.

What you’ll need:

A rope or string

Instructions:

1. Using the rope, make a shape on the floor everyone can fit into.

2. Slowly shrink the space over 10-15 minutes.

3. Work together to figure out how to keep everyone within the shrinking boundaries.

2. Marshmallow Spaghetti Tower

Helps with: Collaboration

Why collaboration is important for problem-solving: “Collectively, we can be more insightful, more intelligent than we can possibly be individually,” writes Peter Senge in The Fifth Discipline . We can solve problems better as a team than we can alone, which means developing your team’s collaboration skills will lead to better problem-solving outcomes.

What you’ll need (per team):

20 sticks of uncooked spaghetti
1 roll of masking tape
1 yard of string
1 marshmallow

1. The goal of this exercise is to see which team can use the materials provided to build the tallest tower within an allotted time period. The tower must be able to stand on its own.

2. To make this exercise more challenging, try adding a marshmallow to the top of the tower. This team problem-solving exercise helps people think on their toes while building camaraderie and leadership.

3. Egg Drop

Helps with: Collaboration, decision-making

Why decision-making is important for problem-solving: Making decisions isn’t easy , but indecision leads to team paralysis, stagnant thinking, and unsolved problems. Decision-making activities help your team practice making quick, effective choices. Train your team’s decision-making muscles and they will become more adept at problem-solving.

A carton of eggs
Basic construction materials such as newspapers, straws, tape, plastic wrap, balloons, rubber bands, popsicle sticks, etc., tarp, or drop cloth
A parking lot, or some other place you don’t mind getting messy!

1. Each team gets an egg and must select from the construction materials.

2. Give everyone 20-30 minutes to construct a carrier for the egg and protect it from breaking.

3. Drop each egg carrier off a ledge (i.e. over a balcony) and see whose carrier protects the egg from breaking.

4. If multiple eggs survive, keep increasing the height until only one egg is left.

4. Stranded

Helps with: Communication, decision-making

Why communication is important for problem-solving: More employees work remotely than ever before. Good communication skills are vital to solving problems across virtual teams . Working on communication skills while your team is together will help them solve problems more effectively when they’re apart.

Here's the setting: Your team has been stranded in the office. The doors are locked, and knocking down the doors or breaking the windows is not an option. Give your team 30 minutes to decide on ten items in the office they need for survival and rank them in order of importance. The goal of the game is to have everyone agree on the ten items and their rankings in 30 minutes.

Creative problem-solving activities

Helps with: Communication

What you'll need:

1. Divide everyone into small teams of two or more.

2. Select an overseer who isn't on a team to build a random structure using Lego building blocks within ten minutes.

3. The other teams must replicate the structure exactly (including size and color) within 15 minutes. However, only one member from each group may look at the original structure. They must figure out how to communicate the size, color, and shape of the original structure to their team.

4. If this is too easy, add a rule that the member who can see the original structure can't touch the new structure.

A lockable room
5-10 puzzles or clues (depending on how much time you want to spend on the game)

1. The goal of this exercise is to solve the clues, find the key, and escape a locked room within the time allotted.

2. Hide the key and a list of clues around the room.

3. Gather the team into the empty room and "lock" the door.

4. Give them 30 minutes to an hour to find the key using the clues hidden around the room.

7. Frostbite

Helps with: Decision-making, adaptability

A blindfold
1 packet of construction materials (such as card stock, toothpicks, rubber bands, and sticky notes) for each team
An electric fan

Instructions: Your employees are Arctic explorers adventuring across an icy tundra! Separate them into teams of four or five and have them select a leader to guide their exploration. Each team must build a shelter from the materials provided before the storm hits in 30 minutes. However, both the team leader’s hands have frostbite, so they can’t physically help construct the shelter, and the rest of the team has snow blindness and is unable to see. When the 30 minutes is up, turn on the fan and see which shelter can withstand the high winds of the storm.

8. Minefield

An empty room or hallway
A collection of common office items

1. Place the items (boxes, chairs, water bottles, bags, etc.) around the room so there's no clear path from one end of the room to the other.

2. Divide your team into pairs and blindfold one person on the team.

3. The other must verbally guide that person from one end of the room to the other, avoiding the "mines."

4. The partner who is not blindfolded can't touch the other.

5. If you want to make the activity more challenging, have all the pairs go simultaneously so teams must find ways to strategically communicate with each other.

9. Blind Formations

1. Have the group put on blindfolds and form a large circle.

2. Tie two ends of a rope together and lay it in a circle in the middle of the group, close enough so each person can reach down and touch it.

3. Instruct the group to communicate to create a shape with the rope — a square, triangle, rectangle, etc.

4. If you have a very large group, divide them into teams and provide a rope for each team. Let them compete to see who forms a particular shape quickest.

Quick and easy problem-solving activities

10. line up blind.

1. Blindfold everyone and whisper a number to each person, beginning with one.

2. Tell them to line up in numerical order without talking.

3. Instead of giving them a number, you could also have them line up numerically by height, age, birthday, etc.

11. Reverse Pyramid

Helps with: Adaptability, collaboration

1. Have everyone stand in a pyramid shape, horizontally.

2. Ask them to flip the base and the apex of the pyramid moving only three people.

3. This quick exercise works best when smaller groups compete to see who can reverse the pyramid the fastest.

12. Move It!

Chalk, rope, tape, or paper (something to mark a space)

1. Divide your group into two teams and line them up front to back, facing each other.

2. Using the chalk, tape, rope, or paper (depending on the playing surface), mark a square space for each person to stand on. Leave one extra empty space between the two facing rows.

3. The goal is for the two facing lines of players to switch places.

4. Place these restrictions on movement:

Only one person may move at a time.
A person may not move around anyone facing the same direction.
No one may not move backward.
A person may not move around more than one person on the other team at a time.

13. Human Knot

1. Have everyone stand in a circle, and ask each person to hold hands with two people who aren’t directly next to them.

2. When everyone is tangled together, ask them to untangle the knot and form a perfect circle — without letting go of anyone's hand.

Our last two problem-solving activities work best when dealing with an actual problem:

14. Dumbest Idea First

Helps with: Instant problem-solving

1. "Dumb" ideas are sometimes the best ideas. Ask everyone to think of the absolute dumbest possible solution to the problem at hand.

2. After you have a long list, look through it and see which ones might not be as dumb as you think.

3. Brainstorm your solutions in Wrike. It's free and everyone can start collaborating instantly!

15. What Would X Do

1. Have everyone pretend they're someone famous.

2. Each person must approach the problem as if they were their chosen famous person. What options would they consider? How would they handle it?

3. This allows everyone to consider solutions they might not have thought of originally.

Looking for more team-building and virtual meeting games? Check out these virtual icebreaker games or our Ultimate Guide to Team Building Activities that Don't Suck.

Additional resources on problem-solving activities

Problem-Solving Model : Looking for a model to provide a problem-solving structure? This detailed guide gives you the tools to quickly solve any problem.
The Simplex Process: Popularized by Min Basadur's book, The Power of Innovation , the Simplex Process provides training and techniques for each problem-solving stage. It helps frame problem-solving as a continuous cycle, rather than a “one and done” process.
Fun Problem-Solving Activities and Games : Looking for more ideas? Check out this list of interesting and creative problem-solving activities for adults and kids!
The Secret to Better Problem-Solving: This article provides tips, use cases, and fresh examples to help you become a whiz at solving the toughest problems.

How to organize problem-solving activities with Wrike

If you want to make problem-solving activities more effective, consider using team collaboration software such as Wrike.

Wrike’s pre-built actionable meeting notes template helps you keep track of meeting discussions, assign action items, and keep everyone in the loop. It’s an effective tool to streamline your problem-solving sessions and turn insights into real projects.

Brianna Hansen

Brianna is a former Content Marketing Manager of Wrike. When she’s not writing about collaboration and team building games, you’ll find her in the kitchen testing out the latest recipes, sharing her favorite wine with friends, or playing with her two cats.

7 Teamwork Terrors and How to Conquer Them

Since the dawn of man, teamwork and cooperation has been the preferred method of getting things done. From the pyramids of Giza to the Golden Gate Bridge, we rely heavily on teams of engineers and architects to create such majestic masterpieces. However, where there is teamwork, there is work required to be a team. Too many voices and conflicting opinions can lead to a giant headache and bring productivity to a grinding halt. Throw in egos, politics, and laziness and you've got a recipe for disaster. Here are 7 barriers that harm the harmony of your team: 1. Anchoring Have you ever been part of a group brainstorming session where, once two or three ideas have been shared, new ideas stop flowing and the group sort of shuts down? That’s anchoring. Teams get mentally stuck on the first few ideas and stop thinking of new solutions. Avoid the anchoring trap with these 7 brainstorming tricks, including brain writing. Be sure to keep all types of workers in mind with team building exercises for remote workers, so everyone feels included in the creative conversation. 2. Groupthink This teamwork barrier occurs when a majority of the group conforms to one idea despite their own concerns and insights, perhaps due to laziness, fear of judgement, time limitations, or being subjected to peer pressure from other members of the group. Because this is another common brainstorming risk, techniques like Stepladder and Round Robin brainstorming encourage everyone in the group to share their thoughts before settling on a course of action. 3. Social Loafing "If I don't get around to it, then someone on my team will just do it for me." If you've said this to yourself, then you're guilty of social loafing. Don't pat your lazy self on the back quite yet, you might have just cost your team some valuable productivity! Social loafing is the act of putting in less effort for a team project than you would for a solo task. This forces other team members to pick up the slack and possibility grow to resent you. One way to avoid this is by breaking a project into individual tasks and holding each team member accountable for certain steps. See how Wrike can help you assign tasks and delegate big projects. 4. Unresolvable Conflict Even the most successful teams sometimes experience conflict due to differences in opinion, perspectives, and experiences. However, if there is no way to resolve the conflict, then conflict harms your project's outcome. Unresolvable conflict can be caused by unclear goals and expectations for the project at hand, so avoid it by clearly communicating goals with the team and helping everyone understand their role. 5. Confirmation Bias Confirmation bias is the tendency to only accept information or evidence that confirms your own preconceptions. This bias can quickly become a roadblock when trying to iron out team conflict or justify a decision, and it can potentially lead to the Halo/Horn Effect (see below) and compromise good decision-making. To ward off this bias, challenge your beliefs and play devil's advocate. The Six Thinking Hats technique can also help you see a different perspective on the issue. 6. Halo/Horn Effect The way you perceive an individual strongly affects how you interact with them. If they made a poor first impression, or an offhand comment rubbed you the wrong way, you may have a subconscious bias against them. When that individual voices an opinion, you might automatically be more critical than you normally would. This can work to the opposite effect too. When someone you like shares their opinion, you might have a tendency to agree. When making big team decisions, try to be aware of this bias and focus on the best outcome for the team. 7. Overconfidence Effect Your perceptions and experiences inevitably shape who you are — but they can also lead to subtle mental biases that result in flawed decision making. The Overconfidence Effect happens when you accept or reject an idea based purely off a hunch with no evidence to back you up. (In fact, studies show that entrepreneurs are more likely to fall for this mental fallacy, rejecting others' ideas because of the false belief that they know what's best.) Don't fall for this mental trap! Always research new information and seek objective evidence to combat confirmation bias (and hopefully learn something new as well). What other teamwork barriers have you experienced? We'd love to hear how you resolved your teamwork troubles in the comments!

13 Awesome Team-Building Games (Infographic)

Whether you want to do new hire orientation icebreakers or just bond your team closer together, check out our list of awesome team building games that you and your team will want to play over and over again.

6 Different Team Effectiveness Models to Understand Your Team Better

Understanding these 6 team effectiveness models can help you figure out which model to adopt for your own team. Or it may simply help shed light into what's working in your own group, and how to help improve what's lacking.

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Problem Solving and Decision Making

Formats ⟩ Live Virtual : 4 hrs./1 Day | In-Person : 6 hrs./1 Day

During this high-impact program, we will introduce tools and insights for problem-solving at work and in every facet of life. You’ll learn to make better and quicker decisions, produce better outcomes, and fully utilize the assets you already have. Through case study analysis and group activities, you'll learn how to optimize your ability to achieve your goals.

Learning Objectives »

Identify a broader range of alternatives
Define and gather relevant data
Use questioning techniques to uncover information
Prioritize tasks and responsibilities
Implement plausible solutions to difficult situations
Troubleshoot while under pressure
Limit decision-making time for maximum productivity
Make sound, well-informed decisions

Course Agenda

Addressing the Problem

Understanding Problem Solving
Gathering Data
Seeing the Big Picture
Differing Perspectives
Asking the Right Questions
Creative Thinking
Lateral Thinking
Mind Mapping

Choosing the Right Solution

Problem-Solving Cycle
Problem Solving Tools
Force Field Analysis
Making Decisions

Shot of a group of businesspeople having a meeting in a modern office - problem solving and decision-making

https://imd.widen.net/content/vvdwwyjjex/webp/20221215-Miscellaneous-Secondary-Top-Banner-A-comp-1500x800-mobile-1500x800.webp?position=c&color=ffffffff&quality=80&u=zewja0

Designed to sharpen your critical thinking skills.

Your online learning journey

Frame your problem, think critically and engage with your stakeholders.

As a manager or aspiring leader, you know that to rise through the ranks requires strong and creative problem-solving skills. To get to the top, business leaders need to act and react to the priorities set for the organization.

They must exercise their critical thinking capabilities and decide which issues to focus on and when. So, what are the essential elements of effective problem-solving that you can apply to your particular scenario?

The program is structured into five units, covering the following topics:

Learn to recognize when a problem requires a systematic approach.
Articulate how the process works and how each part contributes.
Understand why engaging stakeholders is critical throughout the process.
Learn how to develop your Frame sequence and how to frame your problem.
Apply the Holding Hands, Dolly the Sheep and Watson rules to the Frame sequence to make it robust.
Learn how to map out all the possible problem causes using a WHY map.
Identify which causes are at the root of the problem.
Update the Frame sequence to integrate new information.
Learn how to apply MECE thinking.
Identify and organize all the potential solutions using a HOW map and determine which are feasible.
Identify a set of criteria that represents your stakeholders’ views.
Create a decision matrix to rank the attractiveness of the options.
Make aligned decisions that support the solution.
Craft a storyline to defend the line of thinking (bullet proof) which is being empathetic to stakeholders.
See the big picture and plan your next actions.

Themes you will explore

Problem framing

Thinking creatively

Thinking critically

Question mapping

Hypotheses testing

Decision making

Engaging stakeholders

You will have a dedicated learning coach, making sure you receive a highly individualized learning experience.

Your professional learning coach accompanies you through your 5-week learning journey on this Complex Problem Solving online course. They provide support and feedback as you apply your learning directly into your workplace, where it has an immediate impact.

Their input helps you translate your learning to your particular context. By spreading this feedback regularly throughout the program, you’ll be sure to embed your ongoing learning directly in your daily work.

Your professional learning coach interacts with you via video, in writing, and over the phone. You have calls, spread across the 5-weeks, at intervals that consolidate your learning.

Your learning coach helps you

Find quick answers to your online program queries in our comprehensive FAQ section.

Schedule a call with a Program Advisor to discuss your professional development and see if this is the program for you.

Join online and experience a walkthrough of the Online programs, how they work, what you can expect and how it will impact your career.

IMD Executive Certificate - IMD Business School

Reinforce and consolidate your expertise in leadership, strategy, or digital acceleration through an immersive, fully online experience incorporating executive coaching.

Growth Tactics

78 Essential Management Training Topics: A Comprehensive Guide

Jump To Section

Management training is vital for new managers as it equips them with the tools they need to lead. It helps foster leadership skills, boost productivity, and improve employee engagement, creating a positive work environment.

This article provides an in-depth guide into essential management training topics, serving as a comprehensive resource for new managers paving their path in leadership. Leadership Skills Development

Importance of Effective Leadership in Management

Effective leadership plays a pivotal role in management. It’s crucial in establishing a vision, communicating this vision to the team, and guiding them towards this shared goal. It helps build trust within the team, which leads to increased productivity and a stronger work culture. Effective leadership also has an impact on individual employees, as it motivates them, drives their engagement, and shapes their professional development.

Different Leadership Styles and Their Benefits

There are several leadership styles that one can adopt depending on the team structure, culture, and the situation at hand. Some of the common leadership styles include:

Autocratic Leadership : An autocratic leader makes decisions without consulting their team. This style is effective when quick decision-making is required and the leader has the most knowledge in the situation.
Democratic Leadership : This style involves the participation of the entire team in the decision-making process. It encourages creativity and fosters a sense of value and contribution among team members.
Transformational Leadership : Transformational leaders inspire their team through effective communication, and create an environment of intellectual stimulation. This style can lead to high levels of productivity and satisfaction.
Laissez-Faire Leadership : In this style, leaders give their team members a lot of freedom in how they do their work, and how they set their deadlines. It can lead to high job satisfaction and boost innovation if the team members are highly skilled, motivated, and capable.

Strategies for Developing Leadership Skills

Developing leadership skills is imperative for an effective manager. Here are some strategies to consider:

Self-Reflection : Understanding your strengths and weaknesses is crucial for personal development . Reflect on your actions, decisions, and leadership style to identify areas for improvement.
Lifelong Learning : Embrace the spirit of continual learning . This could be through workshops, webinars, leadership training programs, or even reading books on the topic.
Mentorship : Find someone you admire as a leader and ask them to mentor you. Their experience and guidance can be beneficial.
Feedback : Regularly ask for feedback from your team. This provides a different perspective and can help identify blind spots in your leadership style or approach.
Practice Emotional Intelligence: Building relationships, empathizing with team members, understanding interpersonal dynamics, and regulating your own emotions are all essential aspects of leadership.

Communication and Interpersonal Skills Training

The significance of effective communication in management.

Effective communication is vital to successful management. It ensures that teams fully comprehend tasks, expectations, and goals. Additionally, efficient communication fosters trust, understanding, and motivation within the team. Keeping communication channels open allows employees to feel heard, valued, and respected. Furthermore, clear communication aids in conflict resolution and decision-making processes, contributing to a cohesive and productive work environment.

Techniques for Improving Communication Skills

To enhance communication skills , consider the following:

Active Listening : Practice active listening by giving your undivided attention, refraining from interrupting, and asking clarifying questions for better understanding.
Tailor the Message : Adapt your communication style to the needs and preferences of your audience, using language and examples they can understand.
Nonverbal Communication : Pay attention to your body language , tone of voice, and facial expressions, as they convey subtle but essential information.
Practice Empathy : Put yourself in your team member’s shoes to appreciate their perspectives and emotions, which will lead to more considerate and nuanced communication.
Be Concise : Communicate your thoughts, briefly, and without ambiguity to avoid misunderstandings.
Open-Ended Questions : Utilize open-ended inquiries to foster discussion, stimulate creative thinking, and promote collaboration.

Importance of Building Strong Interpersonal Relationships in the Workplace

Establishing and nurturing strong interpersonal relationships in the workplace yields numerous benefits, including:

Increased employee engagement , motivation, and satisfaction
Enhanced collaboration and teamwork
Easier resolution of conflicts and increased mutual respect
Improved understanding of colleagues’ perspectives and strengths
Creation of a supportive and positive work culture

To foster strong interpersonal relationships, adopt the following strategies:

Emotional Intelligence : Develop your emotional intelligence by understanding and managing your emotions and being sensitive to the emotions of others.
Be Approachable : Encourage open communication by being available and receptive to team members, making sure they feel comfortable approaching you.
Promote a Culture of Trust : Display trust in your team’s abilities, and consistently demonstrate honesty, reliability, and transparency.
Respect Diversity : Respect and celebrate the diverse backgrounds, experiences, and viewpoints of your team members to ensure an inclusive and supportive environment.
Give and Receive Feedback : Regularly provide constructive feedback and be open to receiving feedback to help grow both individual and team performance.

Time Management and Productivity Training

The impact of time management on productivity.

Time management is directly associated with productivity. Highly effective time management skills can prevent work overload, reduce stress, and increase productivity. By organizing and prioritizing tasks, managers can allocate their time efficiently, achieve their goals within given timelines, and balance various responsibilities. Furthermore, effective time management promotes work quality as the less time pressure is experienced, the more attention can be given to task details.

Tools and Techniques for Effective Time Management

To enhance time management skills, consider implementing these tools and techniques:

Prioritization : Prioritize tasks based on their urgency and importance. Techniques like the Eisenhower Matrix can help differentiate between what’s urgent and what’s essential.
Time Blocking : Allocate specific blocks of time for different activities. This technique improves focus and reduces distractions.
Task Delegation : Delegate tasks based on expertise and workload to ensure tasks are completed efficiently.
To-Do Lists and Checklists : Use these to record tasks, track progress, and ensure that nothing is forgotten.
Time Management Apps : Utilize apps and software tools to schedule tasks, set reminders, track time, and improve organization.
Breaks : Set aside regular short breaks to help recharge and maintain steady performance throughout the day.

Strategies for Improving Overall Productivity in Management Roles

There are several strategies to enhance productivity for those in management roles:

Goal Setting : Clearly defined, measurable, and attainable goals can guide your daily tasks and long-term planning.
Planning and Organization : Spend some time each day planning your tasks and organizing your workspace. This contributes to a clear mind and effective operations.
Continuous Learning : Embrace opportunities for professional development. The more competent you are in your work, the more productive you can be.
Mindfulness Practices : Studies show that mindfulness can enhance focus , creativity, and emotional intelligence, all leading to increased productivity.
Healthy Lifestyle : Adequate sleep, regular exercise, and healthy nutrition are often overlooked but vital for maintaining high levels of energy and focus.

Inculcating effective time management and productivity practices in your routine is not merely advantageous for your professional life but also benefits your personal life and overall well-being.

Conflict Resolution and Problem-Solving Training

The role of managers in resolving conflicts.

In any organization, conflicts are inevitable. Managers play a crucial role in addressing and resolving these conflicts promptly and fairly. Their responsibilities involve identifying the sources of conflict, comprehending the viewpoints of all parties involved, and implementing suitable resolution strategies. Resolving conflicts effectively prevents a negative impact on team morale and productivity. Managers also need to create an environment that promotes open communication and encourages employees to express concerns without fear, hence preventing conflicts before they escalate.

Techniques for Effective Conflict Resolution

To be effective at conflict resolution, managers can employ the following techniques:

Active Listening : Listen attentively to all parties involved in the conflict. Understand their perspective, emotions, and needs.
Neutral, Non-Judgmental Stance : Maintain neutrality and refrain from taking sides. This assures all parties of fair treatment.
Open Communication : Encourage open and honest communication. Clear misunderstandings and clarify assumptions.
Focus on the Issue, Not the Person : Keep personal biases and emotions out of conflict resolution. Address the issue at hand rather than the personalities involved.
Mediation and Collaboration : Encourage parties to work together to find a mutually beneficial solution. If needed, involve a neutral mediator to facilitate this process.

Problem-Solving Strategies for Managers

Managers often encounter problems that could impact team productivity and organizational success. Here are some useful strategies to improve problem-solving:

Identifying the Root Cause: Use techniques such as the 5 Whys or Fishbone diagram to drill down to the root cause of a problem.
Brainstorming : Gather various perspectives and ideas. Brainstorming can often lead to innovative solutions.
SWOT Analysis : Carry out a SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis to understand the problem better and form strategies accordingly.
Decision-Making Models : Use established models, such as the Pareto Analysis or Decision Matrix, to make informed decisions.
Implement, Review, and Revise : Implement the chosen solution, review its effectiveness, and revise if necessary. Continual improvement should always be the goal of problem-solving.

Training managers in conflict resolution and problem-solving not only builds a strong team but also contributes to individual professional growth and a healthier working environment.

Team Building and Collaboration Training

The importance of fostering a positive team environment.

Creating a positive team environment is crucial for developing a high-performing team. This kind of environment enhances trust, reduces conflict, and facilitates communication. It encourages employees to share their ideas freely, feel valued, and willingly contribute to the achievement of shared goals. Moreover, a positive environment increases employee motivation, satisfaction, and overall engagement, positively influencing retention and productivity.

Techniques for Building Strong Teams

Building a strong team requires targeted effort and strategy. Here are some effective techniques:

Clarify Roles and Expectations : Clear articulation of roles and expectations helps prevent misunderstandings and overlaps, fostering a smooth team dynamic.
Promote Mutual Respect : Encourage team members to respect each other’s skills, experiences, and perspectives. Celebrating diversity can strengthen team cohesion.
Team-Building Activities : Regular team-building activities can boost camaraderie and trust among team members.
Recognize and Reward : Recognize individual and team efforts, and reward them appropriately. This can improve morale and foster a sense of belonging.
Open Communication Environment : Facilitate an environment where team members feel comfortable expressing their thoughts, opinions, and concerns.

Strategies for Promoting Collaboration and Cooperation Among Team Members

Promoting collaboration and cooperation among team members is key to team success. Here’s how you can achieve this:

Define Common Goals : Clearly defined common goals provide a shared purpose that unifies the team and encourages cooperation.
Use Collaboration tools : Use collaboration tools to ease teamwork, especially in remote or diverse teams. Tools like shared calendars, project management software, virtual whiteboards, etc., can be very useful.
Encourage Idea Sharing : Provide opportunities for team members to share their ideas and thoughts. This can foster collaboration and creative problem-solving.
Resolve Conflicts Swiftly : Conflict can hinder collaboration. Managers should resolve conflicts promptly and fairly to maintain a cooperative environment.
Empower Team Members : Empower team members by entrusting them with responsibilities. This promotes a sense of ownership and encourages active participation in team tasks.

By fostering a conducive team environment, building strong teams, and promoting collaboration, managers can significantly enhance team performance, and job satisfaction, and collectively achieve organizational goals.

Change Management Training

The inevitability of change in the workplace.

Change is inevitable in the modern workplace. Whether it be due to technological advancements, shifting market trends, organizational restructuring, or personnel changes, no organization stays static. It is therefore vital that managers are equipped to guide their teams through these changes. Managing change well can result in increased efficiency, new opportunities, and continued corporate growth. Conversely, poorly managed change can lead to employee resistance, lower morale, loss of productivity, and increased turnover.

Strategies for Successfully Managing and Adapting to Change

The way a manager deals with change can significantly impact the outcome. Here are some strategies to manage and adapt to change effectively:

Transparent Communication : Communicate the reasons for the change and its expected impact on the team openly and honestly. This reduces uncertainty and makes employees more likely to accept change.
Involve Employees : When possible, involve employees in the decision-making process. This can reduce resistance and increase ownership.
Provide Training : Employees may resist change due to the uncertainty of their capability in the new environment. Providing the necessary training can equip them with the required skills and increase their confidence.
Support and Guidance : Offer support and guidance during the transition period. Regular check-ins can help address any concerns, hence smoothening the adaptation process.

Developing Resilience and Agility in a Changing Environment

A rapidly changing business environment necessitates resilience and agility within teams. Here is how managers can facilitate this:

Promote a Growth Mindset: Encourage team members to view change and challenges as opportunities for growth rather than threats.
Encourage Diverse Thinking : Encourage team members to view situations from multiple viewpoints. This can enhance the team’s ability to handle complex problems and adapt more readily to change.
Emphasize the Big Picture : Helping team members understand their roles in the larger context of the organization can motivate them to adapt their tasks and functions when necessary.
Cultivate Emotional Intelligence : Emotional intelligence can help in understanding and managing one’s emotions during times of change, reducing stress, and enhancing decision-making ability.

Successful change management training can ensure a smooth transition during organizational changes, minimizing disruptions while maximizing adaptability and resilience.

Emotional Intelligence and Stress Management Training

The impact of emotional intelligence on effective management.

Emotional intelligence (EQ) plays a crucial role in effective management. EQ encompasses self-awareness , self-regulation, motivation, empathy, and social skills. Managers with high emotional intelligence can understand and manage their own emotions and those of their team members. This versatility permits them to:

Build and maintain strong interpersonal relationships with their colleagues.
Manage and respond appropriately to various emotional scenarios.
Resolve conflicts sensibly and promptly.
Remain motivated and inspire their team members to do the same.
Effectively utilize feedback for personal growth and improvement.

Managers with high EQ are more likely to foster an encouraging work environment, reduce stress for themselves and their team, and enhance overall team performance.

Techniques for Developing Emotional Intelligence

Developing emotional intelligence is an ongoing process. The following strategies can help stimulate the growth of one’s EQ:

Self-Reflection : Consider your personal and professional experiences, emotions, and reactions with a critical mind. Identify your strengths and scope for improvement.
Active Listening : Actively comprehend and respond to what the speaker is saying rather than listening passively.
Empathy Development : Put yourself in others’ shoes to better understand their viewpoints. Regular empathy practice can lead to a more profound understanding of other’s emotions.
Emotion Regulation : Learn to control impulsive reactions and remain composed under pressure.
Social Skills Enhancement : Establish strong interpersonal connections by communicating effectively, empathetically, and respectfully.
Feedback Receptivity : Seek opinions from peers and use their feedback to understand how your emotional intelligence behavior impacts others.

Strategies for Managing Stress in Fast-Paced Managerial Roles

Stress management is initial for productivity and well-being. Here are some strategies for managing stress in fast-paced managerial roles:

Goal Setting and Prioritization : Set feasible goals for yourself and your team. Prioritize tasks based on importance and consider delegating if needed.
Work-Life Balance Promotion : Strive for a balance between professional responsibilities and personal interests. Encourage your team to do the same.
Support Network Cultivation : Connect with colleagues or professional associations to share experiences and seek guidance.
Mindfulness Practices : Mindfulness practices, such as meditation, yoga, or deep breathing, can reduce stress and improve focus.
Emotional Self-Care Advocacy : Permit yourself to process and respond to your emotions. Engage in activities that promote self-rejuvenation. Inspire your team to invest in emotional self-care too.

The synthesis of emotional intelligence and stress management techniques paves the way for managers to not just survive, but excel in their roles. It fosters positivity and productivity in the team. Emotional intelligence and stress management training can significantly aid a manager’s professional development and success.

Performance Management and Feedback Training

The importance of performance management in driving success.

Performance management is a crucial component of business success. It encompasses the ongoing process of setting objectives, assessing progress, and providing coaching and feedback to ensure that employees are meeting their objectives and career goals. Effective performance management has the potential to:

Align an employee’s day-to-day actions with strategic business objectives .
Encourage open communication between managers and employees.
Assist in identifying skill gaps and areas of improvement.
Enhance employee engagement and productivity.
Facilitate professional development and career progression.

Techniques for Providing Constructive Feedback

Providing constructive feedback is a powerful tool in performance management. To maximize its effectiveness, here are some techniques to consider:

Sincerity : Ensure your feedback is sincere and meant to guide improvement.
Specificity : Be as specific as possible. Highlight exact instances where the individual has shown improvement or needs development.
Balance : Ensure that feedback is balanced, blending positive feedback (reinforcing strengths and achievements) with constructive feedback (guidance on areas for improvement).
Timeliness : Provide feedback as soon as possible after an event; don’t wait for the formal review.
Measurable Actions : Offer feedback that relates to actions or behaviors that can be changed.

Strategies for Setting Goals, Monitoring Progress, and Evaluating Performance

Setting goals, monitoring progress, and evaluating performance are key steps in the performance management process. Here are some strategies for effectively managing these elements:

SMART Goals : Ensure the goals set for employees are Specific, Measurable, Achievable, Relevant, and Time-bound (SMART). This provides clarity about what is expected and how the outcomes will be measured.
Regular Check-Ins : Conduct frequent check-ins to discuss progress, address concerns, and provide guidance. This allows for real-time adjustments and keeps the employee on track for success.
Objective Evaluation : Performance should be evaluated objectively, with emphasis on outcomes achieved and behaviors demonstrated. This reduces bias and encourages fairness.
Development Opportunities : Use evaluations to identify development opportunities. Employees can learn and grow by working on areas highlighted during performance assessments.
Constructive Conversation : Performance discussions should be two-way. Encourage employees to share their views, concerns, and aspirations to foster an open, positive conversation.

Effective performance management and feedback training are critical to an organization’s ability to succeed and empower employees to reach their full potential.

Essential Management Training Topics: A Comprehensive Guide – Conclusion

In conclusion, acquiring proficiency in essential management training topics such as emotional intelligence, stress management, and performance management is critical to nurturing successful managers and leaders in an organization. Focusing on these key areas empowers managers to create a positive work environment , foster strong teams, and ensure business success.

By delivering and promoting comprehensive training programs centered around these topics, organizations create a strong foundation for cultivating effective and resilient leaders, continuously driving growth and evolution within the company.

78 Essential Management Training Topics: A Comprehensive Guide

Bipolar Disorder
Therapy Center
When To See a Therapist
Types of Therapy
Best Online Therapy
Best Couples Therapy
Best Family Therapy
Managing Stress
Sleep and Dreaming
Understanding Emotions
Self-Improvement
Healthy Relationships
Student Resources
Personality Types
Guided Meditations
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Mental Health in the Classroom
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Problem-Solving Strategies and Obstacles

Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."

Sean is a fact-checker and researcher with experience in sociology, field research, and data analytics.

JGI / Jamie Grill / Getty Images

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From deciding what to eat for dinner to considering whether it's the right time to buy a house, problem-solving is a large part of our daily lives. Learn some of the problem-solving strategies that exist and how to use them in real life, along with ways to overcome obstacles that are making it harder to resolve the issues you face.

What Is Problem-Solving?

In cognitive psychology , the term 'problem-solving' refers to the mental process that people go through to discover, analyze, and solve problems.

A problem exists when there is a goal that we want to achieve but the process by which we will achieve it is not obvious to us. Put another way, there is something that we want to occur in our life, yet we are not immediately certain how to make it happen.

Maybe you want a better relationship with your spouse or another family member but you're not sure how to improve it. Or you want to start a business but are unsure what steps to take. Problem-solving helps you figure out how to achieve these desires.

The problem-solving process involves:

Discovery of the problem
Deciding to tackle the issue
Seeking to understand the problem more fully
Researching available options or solutions
Taking action to resolve the issue

Before problem-solving can occur, it is important to first understand the exact nature of the problem itself. If your understanding of the issue is faulty, your attempts to resolve it will also be incorrect or flawed.

Problem-Solving Mental Processes

Several mental processes are at work during problem-solving. Among them are:

Perceptually recognizing the problem
Representing the problem in memory
Considering relevant information that applies to the problem
Identifying different aspects of the problem
Labeling and describing the problem

Problem-Solving Strategies

There are many ways to go about solving a problem. Some of these strategies might be used on their own, or you may decide to employ multiple approaches when working to figure out and fix a problem.

An algorithm is a step-by-step procedure that, by following certain "rules" produces a solution. Algorithms are commonly used in mathematics to solve division or multiplication problems. But they can be used in other fields as well.

In psychology, algorithms can be used to help identify individuals with a greater risk of mental health issues. For instance, research suggests that certain algorithms might help us recognize children with an elevated risk of suicide or self-harm.

One benefit of algorithms is that they guarantee an accurate answer. However, they aren't always the best approach to problem-solving, in part because detecting patterns can be incredibly time-consuming.

There are also concerns when machine learning is involved—also known as artificial intelligence (AI)—such as whether they can accurately predict human behaviors.

Heuristics are shortcut strategies that people can use to solve a problem at hand. These "rule of thumb" approaches allow you to simplify complex problems, reducing the total number of possible solutions to a more manageable set.

If you find yourself sitting in a traffic jam, for example, you may quickly consider other routes, taking one to get moving once again. When shopping for a new car, you might think back to a prior experience when negotiating got you a lower price, then employ the same tactics.

While heuristics may be helpful when facing smaller issues, major decisions shouldn't necessarily be made using a shortcut approach. Heuristics also don't guarantee an effective solution, such as when trying to drive around a traffic jam only to find yourself on an equally crowded route.

Trial and Error

A trial-and-error approach to problem-solving involves trying a number of potential solutions to a particular issue, then ruling out those that do not work. If you're not sure whether to buy a shirt in blue or green, for instance, you may try on each before deciding which one to purchase.

This can be a good strategy to use if you have a limited number of solutions available. But if there are many different choices available, narrowing down the possible options using another problem-solving technique can be helpful before attempting trial and error.

In some cases, the solution to a problem can appear as a sudden insight. You are facing an issue in a relationship or your career when, out of nowhere, the solution appears in your mind and you know exactly what to do.

Insight can occur when the problem in front of you is similar to an issue that you've dealt with in the past. Although, you may not recognize what is occurring since the underlying mental processes that lead to insight often happen outside of conscious awareness .

Research indicates that insight is most likely to occur during times when you are alone—such as when going on a walk by yourself, when you're in the shower, or when lying in bed after waking up.

How to Apply Problem-Solving Strategies in Real Life

If you're facing a problem, you can implement one or more of these strategies to find a potential solution. Here's how to use them in real life:

Create a flow chart . If you have time, you can take advantage of the algorithm approach to problem-solving by sitting down and making a flow chart of each potential solution, its consequences, and what happens next.
Recall your past experiences . When a problem needs to be solved fairly quickly, heuristics may be a better approach. Think back to when you faced a similar issue, then use your knowledge and experience to choose the best option possible.
Start trying potential solutions . If your options are limited, start trying them one by one to see which solution is best for achieving your desired goal. If a particular solution doesn't work, move on to the next.
Take some time alone . Since insight is often achieved when you're alone, carve out time to be by yourself for a while. The answer to your problem may come to you, seemingly out of the blue, if you spend some time away from others.

Obstacles to Problem-Solving

Problem-solving is not a flawless process as there are a number of obstacles that can interfere with our ability to solve a problem quickly and efficiently. These obstacles include:

Assumptions: When dealing with a problem, people can make assumptions about the constraints and obstacles that prevent certain solutions. Thus, they may not even try some potential options.
Functional fixedness : This term refers to the tendency to view problems only in their customary manner. Functional fixedness prevents people from fully seeing all of the different options that might be available to find a solution.
Irrelevant or misleading information: When trying to solve a problem, it's important to distinguish between information that is relevant to the issue and irrelevant data that can lead to faulty solutions. The more complex the problem, the easier it is to focus on misleading or irrelevant information.
Mental set: A mental set is a tendency to only use solutions that have worked in the past rather than looking for alternative ideas. A mental set can work as a heuristic, making it a useful problem-solving tool. However, mental sets can also lead to inflexibility, making it more difficult to find effective solutions.

How to Improve Your Problem-Solving Skills

In the end, if your goal is to become a better problem-solver, it's helpful to remember that this is a process. Thus, if you want to improve your problem-solving skills, following these steps can help lead you to your solution:

Recognize that a problem exists . If you are facing a problem, there are generally signs. For instance, if you have a mental illness , you may experience excessive fear or sadness, mood changes, and changes in sleeping or eating habits. Recognizing these signs can help you realize that an issue exists.
Decide to solve the problem . Make a conscious decision to solve the issue at hand. Commit to yourself that you will go through the steps necessary to find a solution.
Seek to fully understand the issue . Analyze the problem you face, looking at it from all sides. If your problem is relationship-related, for instance, ask yourself how the other person may be interpreting the issue. You might also consider how your actions might be contributing to the situation.
Research potential options . Using the problem-solving strategies mentioned, research potential solutions. Make a list of options, then consider each one individually. What are some pros and cons of taking the available routes? What would you need to do to make them happen?
Take action . Select the best solution possible and take action. Action is one of the steps required for change . So, go through the motions needed to resolve the issue.
Try another option, if needed . If the solution you chose didn't work, don't give up. Either go through the problem-solving process again or simply try another option.

You can find a way to solve your problems as long as you keep working toward this goal—even if the best solution is simply to let go because no other good solution exists.

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Stewart SL, Celebre A, Hirdes JP, Poss JW. Risk of suicide and self-harm in kids: The development of an algorithm to identify high-risk individuals within the children's mental health system . Child Psychiat Human Develop . 2020;51:913-924. doi:10.1007/s10578-020-00968-9

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By Kendra Cherry, MSEd Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."

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></center></p><h2>13 Problem-Solving Activities & Exercises for Your Team</h2><ul><li>May 22, 2024</li><li>Project Management</li><li>21 min read</li></ul><p><center><img style=

Are you looking to enhance your or your team’s problem-solving abilities? Engaging in activities specifically designed to stimulate your and your team’s critical thinking skills can be an excellent way to sharpen your problem-solving prowess. Whether you enjoy puzzles, brain teasers, or interactive challenges, these activities provide an opportunity to overcome obstacles and think creatively.

By immersing yourself in problem-solving activities, you can develop valuable strategies, improve your decision-making abilities, and boost your overall problem-solving IQ.

One key aspect of successful problem-solving is ensuring clear and effective communication, such as when teams use critical tools available online. For example, testing emails for deliverability and avoiding spam filters can improve team efficiency (Maileroo’s) free mail tester to validate email campaigns effectively. Get ready to unlock your full potential and tackle any challenge that comes your way with these exciting activities for problem-solving.

In this article, we will explore activities for problem-solving that can help enhance your team’s problem-solving skills, allowing you to approach challenges with confidence and creativity.

What Are Problem Solving Activities?

Problem-solving activities or problem-solving exercises are interactive games requiring critical thinking to solve puzzles. They enhance teamwork & critical thinking. Examples include building towers, navigating simulated challenges, and fostering creativity and communication.

For instance, imagine a team working together to construct the tallest tower using limited materials. They strategize, communicate ideas, and problem-solve to create the best structure, promoting collaboration and inventive thinking among team members.

Some widely practiced problem-solving activities include:

A Shrinking Vessel: Teams must fit into a shrinking space, testing their cooperation and adaptability.
Marshmallow Spaghetti Tower: Participants build a tower using marshmallows and spaghetti, promoting creative engineering.
Egg Drop: Protecting an egg from a fall challenges problem-solving skills.
Desert Island Survival: Teams simulate survival scenarios, encouraging creative solutions.
Rolling Dice: A simple yet effective game involving chance and decision-making.
Build a Tower: Constructing a stable tower with limited resources fosters teamwork and innovation, etc.

13 Easy Activities For Problem-Solving Ideas to Enhance Team Collaboration

Team building activities offer a great opportunity to test problem-solving abilities and promote effective collaboration within a group to problem solving group activities. By engaging in these activities, teams can break the monotony of the workplace and create a more inclusive and welcoming environment.

Here are nine easy-to-implement activities that can bring substantial change to your team culture and overall workplace dynamics.

#1. Crossword Puzzles

Objective: To enhance problem-solving skills, vocabulary, and cognitive abilities through engaging crossword puzzles.

Estimated Time: 15-20 Minutes

Materials Needed:

Crossword puzzle sheets
Pens or pencils
Distribute crossword puzzle sheets and pens/pencils to each participant.
Explain the rules of crossword puzzles and the goal of completing as many clues as possible within the given time.
Participants individually or in pairs work on solving the crossword puzzle by filling in the correct words.
Encourage critical thinking, word association, and collaborative discussions for solving challenging clues.
At the end of the time limit, review the answers and discuss any interesting or challenging clues as a group.
Enhanced Problem-Solving: Participants engage in critical thinking while deciphering clues, promoting effective problem-solving skills.
Vocabulary Expansion: Exposure to new words and phrases within the crossword improves vocabulary and comprehension.
Cognitive Stimulation: The mental exercise of solving the puzzle stimulates the brain, enhancing cognitive abilities.
Team Collaboration: If done in pairs, participants practice collaboration and communication to solve clues together.
Achievement and Motivation: Successfully completing the crossword brings a sense of accomplishment and motivates individuals to explore more puzzles.

Tips for Facilitators:

Provide varying levels of crossword puzzles to accommodate different skill levels.
Encourage participants to share strategies for solving challenging clues.
Emphasize the fun and educational aspects of the activity to keep participants engaged.

#2. A Shrinking Vessel

Estimated Time: 10-15 Minutes

Materials Needed: A rope and a ball of yarn
Prepare the Setting: Lay a rope on the floor in a shape that allows all team members to stand comfortably inside it. For larger teams, multiple ropes can be used, dividing them into smaller groups.
Enter the Circle: Have all team members stand inside the rope, ensuring that nobody steps outside its boundaries.
Shrinking the Circle: Begin gradually shrinking the rope’s size, reducing the available space inside the circle.
Adapt and Maintain Balance: As the circle shrinks, team members must make subtle adjustments to maintain their positions and balance within the shrinking area.
The Challenge: The objective for the team is to collectively brainstorm and find innovative ways to keep every team member inside the circle without anyone stepping outside.
Collaboration and Communication: The activity promotes teamwork and open communication as participants strategize to stay within the shrinking circle.
Adaptability: Team members learn to adapt swiftly to changing circumstances, fostering agility and flexibility.
Creative Problem-Solving: The challenge encourages inventive thinking and brainstorming to find unique solutions.
Trust Building: By relying on each other’s actions, participants build trust and cohesion among team members.
Time-Efficient: The short duration makes it an ideal icebreaker or energizer during meetings or workshops.
Observe and Facilitate: Monitor the team’s dynamics and offer guidance to encourage equal participation and effective problem-solving.
Encourage Verbalization: Prompt participants to voice their ideas and collaborate vocally, aiding in real-time adjustments.
Debrief Thoughtfully: Engage the team in a discussion afterward, reflecting on strategies employed and lessons learned.
Emphasize Adaptability: Highlight the transferable skill of adaptability and its significance in both professional and personal contexts.

#3. Human Knots

Objective: Improving Collaboration & enhancing Communication Skills

Estimated Time: 15-20 minutes

Materials: None required

Procedure:

Organize your team into a compact circle. For more sizable teams, subdivide them into smaller clusters, with each cluster forming its own circle.
Direct each individual to grasp the hands of two other people in the circle, with the exception of those positioned directly adjacent to them. This action will result in the formation of a complex “human knot” within the circle.
Present the challenge to the group: to unravel themselves from this entanglement while maintaining their hold on each other’s hands. If preferred, you can establish a specific time limit.
Observe the team members collaborating to unravel the knot, witnessing their collective effort to devise solutions and free themselves from the intricate puzzle.
Team Cohesion: The activity encourages team members to interact closely, promoting bonding and understanding among participants.
Effective Communication: Participants practice clear and concise communication as they coordinate movements to untangle the knot.
Problem-Solving: The challenge stimulates creative thinking and problem-solving skills as individuals work collectively to find the optimal path for untangling.
Adaptability: Participants learn to adapt their actions based on the evolving dynamics of the human knot, fostering adaptability.
Trust Building: As individuals rely on each other to navigate the intricate knot, trust and cooperation naturally develop.
Set a Positive Tone: Create an inclusive and supportive atmosphere, emphasizing that the focus is on collaboration rather than competition.
Encourage Verbalization: Urge participants to articulate their intentions and listen to others’ suggestions, promoting effective teamwork.
Observe Group Dynamics: Monitor interactions and step in if needed to ensure everyone is actively engaged and included.
Reflect and Share: Conclude the activity with a debriefing session, allowing participants to share their experiences, strategies, and key takeaways.
Vary Grouping: Change group compositions for subsequent rounds to enhance interactions among different team members.

#4. Egg Drop

Helps With: Decision Making, Collaboration

A carton of eggs
Construction materials (balloons, rubber bands, straws, tape, plastic wrap, etc.)
A suitable location for the activity
Assign each team a single egg and random construction materials.
Teams must create a carrier to protect the egg from breaking.
Drop the carriers one by one and increase the height if necessary to determine the most durable carrier.
The winning team is the one with the carrier that survives the highest drop.
Decision Making: Participants engage in critical decision-making processes as they select construction materials and determine carrier designs.
Collaboration: The activity necessitates collaboration and coordination among team members to construct an effective carrier.
Problem-Solving: Teams apply creative problem-solving skills to devise innovative methods for safeguarding the egg.
Risk Management: Participants learn to assess potential risks and consequences while making design choices to prevent egg breakage.
Celebrating Success: The victorious team experiences a sense of accomplishment, boosting morale and promoting a positive team spirit.
Provide Diverse Materials: Offer a wide range of construction materials to stimulate creativity and allow teams to explore various design options.
Set Safety Guidelines: Prioritize safety by specifying a safe drop height and ensuring participants follow safety protocols during construction.
Encourage Brainstorming: Prompt teams to brainstorm multiple carrier ideas before finalizing their designs, fostering diverse perspectives.
Facilitate Reflection: After the activity, lead a discussion where teams share their design strategies, challenges faced, and lessons learned.
Highlight Collaboration: Emphasize the significance of teamwork in achieving success, acknowledging effective communication and cooperation.

#5. Marshmallow Spaghetti Tower

Helps With: Collaboration

Estimated Time: 20-30 Minutes

Materials Needed (per team):

Raw spaghetti: 20 sticks
Marshmallow: 1
String: 1 yard
Masking tape: 1 roll
Tower Construction: Instruct teams to collaborate and utilize the provided materials to construct the tallest tower possible within a designated time frame.
Marshmallow Support: Emphasize that the tower must be capable of standing independently and supporting a marshmallow at its highest point.
Prototype and Iterate: Encourage teams to engage in prototyping and iteration, testing different design approaches and refining their tower structures.
T eamwork and Communication: Promote effective teamwork and communication as team members coordinate their efforts to build a stable and tall tower.
Evaluation Criteria: Evaluate each tower based on its height, stability, and the successful placement of the marshmallow at the top.
Collaboration: Participants collaborate closely, sharing ideas and working together to design and construct the tower.
Innovative Thinking: The activity encourages innovative thinking as teams experiment with different strategies to build a stable tower.
Time Management: Teams practice time management skills as they work within a specified time limit to complete the task.
Problem-Solving: Participants engage in creative problem-solving to address challenges such as balancing the marshmallow and constructing a sturdy tower.
Adaptability: Teams adapt their approaches based on trial and error, learning from each iteration to improve their tower designs.
Set Clear Guidelines: Clearly explain the materials, objectives, and evaluation criteria to ensure teams understand the task.
Foster Creativity: Encourage teams to think outside the box and explore unconventional methods for constructing their towers.
Emphasize Collaboration: Highlight the importance of effective communication and teamwork to accomplish the task successfully.
Time Management: Remind teams of the time limit and encourage them to allocate their time wisely between planning and construction.
Reflect and Share: Facilitate a discussion after the activity, allowing teams to share their design choices, challenges faced, and lessons learned.

Objective: To engage participants in the strategic and analytical world of Sudoku, enhancing logical thinking and problem-solving abilities.

Estimated Time: 20-25 Minutes

Sudoku puzzle sheets
Pencils with erasers
Distribute Sudoku puzzle sheets and pencils to each participant.
Familiarize participants with the rules and mechanics of Sudoku puzzles.
Explain the goal: to fill in the empty cells with numbers from 1 to 9 while adhering to the rules of no repetition in rows, columns, or subgrids.
Encourage participants to analyze the puzzle’s layout, identify potential numbers, and strategically fill in cells.
Emphasize the importance of logical deduction and step-by-step approach in solving the puzzle.
Provide hints or guidance if needed, ensuring participants remain engaged and challenged.
Logical Thinking: Sudoku challenges participants’ logical and deductive reasoning, fostering analytical skills.
Problem-Solving: The intricate interplay of numbers and constraints hones problem-solving abilities.
Focus and Patience: Participants practice patience and attention to detail while gradually unveiling the solution.
Pattern Recognition: Identifying number patterns and possibilities contributes to enhanced pattern recognition skills.
Personal Achievement: Successfully completing a Sudoku puzzle provides a sense of accomplishment and boosts confidence.
Offer varying levels of Sudoku puzzles to cater to different skill levels.
Encourage participants to share strategies and techniques for solving specific challenges.
Highlight the mental workout Sudoku provides and its transferable skills to real-life problem-solving.

Helps With: Communication, Problem-solving, & Management

A lockable room
5-10 puzzles or clues
Hide the key and a set of clues around the room.
Lock the room and provide team members with a specific time limit to find the key and escape.
Instruct the team to work together, solving the puzzles and deciphering the clues to locate the key.
Encourage efficient communication and effective problem-solving under time pressure.
Communication Skills: Participants enhance their communication abilities by sharing observations, ideas, and findings to collectively solve puzzles.
Problem-solving Proficiency: The activity challenges teams to think critically, apply logical reasoning, and collaboratively tackle intricate challenges.
Team Management: The experience promotes effective team management as members assign tasks, prioritize efforts, and coordinate actions.
Time Management: The imposed time limit sharpens time management skills as teams strategize and allocate time wisely.
Adaptability: Teams learn to adapt and adjust strategies based on progress, evolving clues, and time constraints.
Clear Introduction: Provide a concise overview of the activity, emphasizing the importance of communication, problem-solving, and time management.
Diverse Challenges: Offer a mix of puzzles and clues to engage various problem-solving skills, catering to different team strengths.
Supportive Role: Act as a facilitator, offering subtle guidance if needed while allowing teams to independently explore and solve challenges.
Debriefing Session: Organize a debriefing session afterward to discuss the experience, highlight successful strategies, and identify areas for improvement.
Encourage Reflection: Encourage participants to reflect on their teamwork, communication effectiveness, and problem-solving approach.

#8. Frostbite for Group Problem Solving Activities

Helps With: Decision Making, Trust, Leadership

An electric fan
Construction materials (toothpicks, cardstock, rubber bands, sticky notes, etc.)
Divide the team into groups of 4-5 people, each with a designated leader.
Blindfold team members and prohibit leaders from using their hands.
Provide teams with construction materials and challenge them to build a tent within 30 minutes.
Test the tents using the fan to see which can withstand high winds.
Decision-Making Proficiency: Participants are exposed to critical decision-making situations under constraints, allowing them to practice effective and efficient decision-making.
Trust Development: Blindfolding team members and relying on the designated leaders fosters trust and collaboration among team members.
Leadership Skills: Designated leaders navigate the challenge without hands-on involvement, enhancing their leadership and communication skills.
Creative Problem Solving: Teams employ creative thinking and resourcefulness to construct stable tents with limited sensory input.
Team Cohesion: The shared task and unique constraints promote team cohesion and mutual understanding.
Role of the Facilitator: Act as an observer, allowing teams to navigate the challenge with minimal intervention. Offer assistance only when necessary.
Clarity in Instructions: Provide clear instructions regarding blindfolding, leader restrictions, and time limits to ensure a consistent experience.
Debriefing Session: After the activity, conduct a debriefing session to discuss team dynamics, leadership approaches, and decision-making strategies.
Encourage Communication: Emphasize the importance of effective communication within teams to ensure smooth coordination and successful tent construction.
Acknowledge Creativity: Celebrate creative solutions and innovative approaches exhibited by teams during the tent-building process.

#9. Dumbest Idea First

Helps With: Critical Thinking & Creative Problem Solving Activity

Estimated Time: 15-20 Minutes

Materials Needed: A piece of paper, pen, and pencil

Problem Presentation: Introduce a specific problem to the team, either a real-world challenge or a hypothetical scenario that requires a solution.
Brainstorming Dumb Ideas: Instruct team members to quickly generate and jot down the most unconventional and seemingly “dumb” ideas they can think of to address the problem.
Idea Sharing: Encourage each participant to share their generated ideas with the group, fostering a relaxed and open atmosphere for creative expression.
Viability Assessment: As a team, review and evaluate each idea, considering potential benefits and drawbacks. Emphasize the goal of identifying unconventional approaches.
Selecting Promising Solutions: Identify which seemingly “dumb” ideas could hold hidden potential or innovative insights. Discuss how these ideas could be adapted into workable solutions.
Divergent Thinking: Participants engage in divergent thinking, pushing beyond conventional boundaries to explore unconventional solutions.
Creative Exploration: The activity sparks creative exploration by encouraging participants to let go of inhibitions and embrace imaginative thinking.
Critical Analysis: Through evaluating each idea, participants practice critical analysis and learn to identify unique angles and aspects of potential solutions.
Open Communication: The lighthearted approach of sharing “dumb” ideas fosters open communication, reducing fear of judgment and promoting active participation.
Solution Adaptation: Identifying elements of seemingly “dumb” ideas that have merit encourages participants to adapt and refine their approaches creatively.
Safe Environment: Foster a safe and non-judgmental environment where participants feel comfortable sharing unconventional ideas.
Time Management: Set clear time limits for idea generation and sharing to maintain the activity’s energetic pace.
Encourage Wild Ideas: Emphasize that the goal is to explore the unconventional, urging participants to push the boundaries of creativity.
Facilitator Participation: Participate in idea generation to demonstrate an open-minded approach and encourage involvement.
Debriefing Discussion: After the activity, facilitate a discussion on how seemingly “dumb” ideas can inspire innovative solutions and stimulate fresh thinking.

This activity encourages out-of-the-box thinking and creative problem-solving. It allows teams to explore unconventional ideas that may lead to unexpected, yet effective, solutions.

#10: Legoman

Helps With: Foster teamwork, communication, and creativity through a collaborative Lego-building activity.

Estimated Time: 20-30 minutes

Lego bricks
Lego instruction manuals

Procedure :

Divide participants into small teams of 3-5 members.
Provide each team with an equal set of Lego bricks and a Lego instruction manual.
Explain that the goal is for teams to work together to construct the Lego model shown in the manual.
Set a time limit for the building activity based on model complexity.
Allow teams to self-organize, build, and collaborate to complete the model within the time limit.
Evaluate each team’s final model compared to the manual’s original design.
Enhanced Communication: Participants must communicate clearly and listen actively to collaborate effectively.
Strengthened Teamwork: Combining efforts toward a shared goal promotes camaraderie and team cohesion.
Creative Problem-Solving: Teams must creatively problem-solve if pieces are missing or instructions unclear.
Planning and Resource Allocation: Following instructions fosters planning skills and efficient use of resources.
Sense of Achievement: Completing a challenging build provides a sense of collective accomplishment.
Encourage Participation: Urge quieter members to contribute ideas and take an active role.
Highlight Teamwork: Emphasize how cooperation and task coordination are key to success.
Ensure Equal Engagement: Monitor group dynamics to ensure all members are engaged.
Allow Creativity: Permit modifications if teams lack exact pieces or wish to get creative.
Focus on Enjoyment: Create a lively atmosphere so the activity remains energizing and fun.

#11: Minefield

Helps With: Trust, Communication, Patience

Materials Needed: Open space, blindfolds

Mark a “minefield” on the ground using ropes, cones, or tape. Add toy mines or paper cups.
Pair up participants and blindfold one partner.
Position blindfolded partners at the start of the minefield. Direct seeing partners to verbally guide them through to the other side without hitting “mines.”
Partners switch roles once finished and repeat.
Time partnerships and provide prizes for the fastest safe crossing.
Trust Building: Blindfolded partners must trust their partner’s instructions.
Effective Communication: Giving clear, specific directions is essential for navigating the minefield.
Active Listening: Partners must listen closely and follow directions precisely.
Patience & Support: The exercise requires patience and encouraging guidance between partners.
Team Coordination: Partners must work in sync, coordinating movements and communication.
Test Boundaries: Ensure the minefield’s size accommodates safe movement and communication.
Monitor Interactions: Watch for dominant guidance and ensure both partners participate fully.
Time Strategically: Adjust time limits based on the minefield size and difficulty.
Add Obstacles: Introduce additional non-mine objects to increase challenge and communication needs.
Foster Discussion: Debrief afterward to discuss communication approaches and trust-building takeaways.

#12: Reverse Pyramid

Helps With: Teamwork, Communication, Creativity

Materials Needed: 36 cups per group, tables

Form small groups of 5-7 participants.
Provide each group with a stack of 36 cups and a designated building area.
Explain the objective: Build the tallest pyramid starting with just one cup on top.
Place the first cup on the table, and anyone in the group can add two cups beneath it to form the second row.
From this point, only the bottom row can be lifted to add the next row underneath.
Cups in the pyramid can only be touched or supported by index fingers.
If the structure falls, start over from one cup.
Offer more cups if a group uses all provided.
Allow 15 minutes for building.

Teamwork: Collaborate to construct the pyramid.

Communication: Discuss and execute the building strategy.

Creativity: Find innovative ways to build a tall, stable pyramid.

Clarify Expectations: Emphasize the definition of a pyramid with each row having one less cup.

Encourage Perseverance: Motivate groups to continue despite challenges.

Promote Consensus: Encourage groups to work together and help each other.

Reflect on Failure: Use collapses as a metaphor for overcoming obstacles and improving.

Consider Competitions: Modify the activity for competitive teams and scoring.

#13: Stranded

Helps With: Decision-making, Prioritization, Teamwork

Materials Needed: List of salvaged items, paper, pens

Present a scenario where teams are stranded and must prioritize items salvaged from a plane crash.
Provide teams with the same list of ~15 salvaged items.
Instruct teams to agree on an item ranking with #1 being the most important for survival.
Teams share and compare their prioritized lists. Identify differences in approach.
Discuss what factors influenced decisions and how teams worked together to agree on priorities.
Critical Thinking: Weighing item importance requires analytical thinking and discussion.
Team Decision-Making: Coming to a consensus fosters team decision-making capabilities.
Prioritization Skills: Ranking items strengthen prioritization and justification abilities.
Perspective-Taking: Understanding different prioritizations builds perspective-taking skills.
Team Cohesion: Collaborating toward a shared goal brings teams closer together.
Encourage Discussion: Urge teams to discuss all ideas rather than allow single members to dominate.
Be Engaged: Circulate to listen in on team discussions and pose thought-provoking questions.
Add Complexity: Introduce scenarios with additional constraints to expand critical thinking.
Highlight Disagreements: When priorities differ, facilitate constructive discussions on influencing factors.
Recognize Collaboration: Acknowledge teams that demonstrate exceptional teamwork and communication.

Now let’s look at some common types of problem-solving activities.

Types of Problem-Solving Activities

The most common types of problem-solving activities/exercises are:

Creative problem-solving activities
Group problem-solving activities
Individual problem-solving activities
Fun problem-solving activities, etc.

In the next segments, we’ll be discussing these types of problem-solving activities in detail. So, keep reading!

Creative Problem-Solving Activities

Creative problem solving (CPS) means using creativity to find new solutions. It involves thinking creatively at first and then evaluating ideas later. For example, think of it like brainstorming fun game ideas, discussing them, and then picking the best one to play.

Some of the most common creative problem-solving activities include:

Legoman: Building creative structures with LEGO.
Escape: Solving puzzles to escape a room.
Frostbite: Finding solutions in challenging situations.
Minefield: Navigating a field of obstacles.

Group Problem-Solving Activities

Group problem-solving activities are challenges that make teams work together to solve puzzles or overcome obstacles. They enhance teamwork and critical thinking.

For instance, think of a puzzle-solving game where a group must find hidden clues to escape a locked room.

Here are the most common group problem-solving activities you can try in groups:

A Shrinking Vessel
Marshmallow Spaghetti Tower
Cardboard Boat Building Challenge
Clue Murder Mystery
Escape Room: Jewel Heist
Escape Room: Virtual Team Building
Scavenger Hunt
Dumbest Idea First

Individual Problem-Solving Activities

As the name suggests, individual problem-solving activities are the tasks that you need to play alone to boost your critical thinking ability. They help you solve problems and stay calm while facing challenges in real life. Like puzzles, they make your brain sharper. Imagine it’s like training your brain muscles to handle tricky situations.

Here are some of the most common individual problem-solving activities:

Puzzles (jigsaw, crossword, sudoku, etc.)
Brain teasers
Logic problems
Optical illusions
“Escape room” style games

Fun Problem-Solving Activities

Fun problem-solving activities are enjoyable games that sharpen your critical thinking skills while having a blast. Think of activities like the Legoman challenge, escape rooms, or rolling dice games – they make problem-solving exciting and engaging!

And to be frank, all of the mentioned problem-solving activities are fun if you know how to play and enjoy them as all of them are game-like activities.

Team Problems You Can Address Through Problem Solving Activities

Fun problem-solving activities serve as dynamic tools to address a range of challenges that teams often encounter. These engaging activities foster an environment of collaboration, creativity, and critical thinking, enabling teams to tackle various problems head-on. Here are some common team problems that can be effectively addressed through these activities:

Communication Breakdowns:

Activities like “Escape,” “A Shrinking Vessel,” and “Human Knots” emphasize the importance of clear and effective communication. They require teams to work together, exchange ideas, and devise strategies to accomplish a shared goal. By engaging in these activities, team members learn to communicate more efficiently, enhancing overall team communication in real-world situations.

Lack of Trust and Cohesion:

Problem-solving activities promote trust and cohesiveness within teams. For instance, “Frostbite” and “Marshmallow Spaghetti Tower” require teams to collaborate closely, trust each other’s ideas, and rely on each member’s strengths. These activities build a sense of unity and trust, which can translate into improved teamwork and collaboration.

Innovative Thinking:

“Dumbest Idea First” and “Egg Drop” encourage teams to think outside the box and explore unconventional solutions. These activities challenge teams to be creative and innovative in their problem-solving approaches, fostering a culture of thinking beyond traditional boundaries when faced with complex issues.

Decision-Making Challenges:

Activities like “Onethread” facilitate group decision-making by providing a platform for open discussions and collaborative choices. Problem-solving activities require teams to make decisions collectively, teaching them to weigh options, consider different viewpoints, and arrive at informed conclusions—a skill that is transferable to real-world decision-making scenarios.

Leadership and Role Clarification:

Activities such as “Frostbite” and “Egg Drop” designate team leaders and roles within groups. This provides an opportunity for team members to practice leadership, delegation, and role-specific tasks. By experiencing leadership dynamics in a controlled setting, teams can improve their leadership skills and better understand their roles in actual projects.

Problem-Solving Strategies:

All of the problem-solving activities involve the application of different strategies. Teams learn to analyze problems, break them down into manageable components, and develop systematic approaches for resolution. These strategies can be adapted to real-world challenges, enabling teams to approach complex issues with confidence.

Team Morale and Engagement:

Participating in engaging and enjoyable activities boosts team morale and engagement. These activities provide a break from routine tasks, energize team members, and create a positive and fun atmosphere. Elevated team morale can lead to increased motivation and productivity.

The incentives of event prizes can further stimulate the enthusiasm and participation of team members. The choice of prizes is crucial, as it can directly affect the attractiveness and participation of the event. Among them, Medals are essential prizes.

Medals are symbols of honor awarded to winners and represent the value and achievement of an event.

Medals also have a motivational effect, they encourage team members to pursue higher achievements and progress.

Medals are artistic and aesthetic. They are usually designed by designers according to different occasions and themes and have high collection value.

By incorporating these fun problem-solving activities, teams can address a variety of challenges, foster skill development, and build a more cohesive and effective working environment. As teams learn to collaborate, communicate, innovate, and make decisions collectively, they are better equipped to overcome obstacles and achieve shared goals.

The Benefits of Problem Solving Activities for Your Team

#1 Better Thinking

Problem-solving activities bring out the best in team members by encouraging them to contribute their unique ideas. This stimulates better thinking as team managers evaluate different solutions and choose the most suitable ones.

For example, a remote team struggling with communication benefited from quick thinking and the sharing of ideas, leading to the adoption of various communication modes for improved collaboration.

#2 Better Risk Handling

Team building problem solving activities condition individuals to handle risks more effectively. By engaging in challenging situations and finding solutions, team members develop the ability to respond better to stressful circumstances.

#3 Better Communication

Regular communication among team members is crucial for efficient problem-solving. Engaging in problem-solving activities fosters cooperation and communication within the team, resulting in better understanding and collaboration. Using tools like OneThread can further enhance team communication and accountability.

#4 Improved Productivity Output

When teams work cohesively, overall productivity improves, leading to enhanced profit margins for the company or organization. Involving managers and team members in problem-solving activities can positively impact the company’s growth and profitability.

How Onethread Enhances the Effect of Problem Solving Activities

Problem-solving activities within teams thrive on collaborative efforts and shared perspectives. Onethread emerges as a potent facilitator, enabling teams to collectively tackle challenges and harness diverse viewpoints with precision. Here’s a comprehensive view of how Onethread amplifies team collaboration in problem-solving initiatives:

Open Channels for Discussion:

Onethread’s real-time messaging feature serves as a dedicated hub for open and seamless discussions. Teams can engage in brainstorming sessions, share insightful observations, and propose innovative solutions within a flexible environment. Asynchronous communication empowers members to contribute their insights at their convenience, fostering comprehensive problem analysis with ample deliberation.

Centralized Sharing of Resources:

Effective problem-solving often hinges on access to pertinent resources. Onethread’s document sharing functionality ensures that critical information, references, and research findings are centralized and readily accessible. This eradicates the need for cumbersome email attachments and enables team members to collaborate with precise and up-to-date data.

Efficient Task Allocation and Monitoring:

Problem-solving journeys comprise a series of tasks and actions. Onethread’s task management capability streamlines the delegation of specific responsibilities to team members. Assign tasks related to research, data analysis, or solution implementation and monitor progress in real time. This cultivates a sense of accountability and guarantees comprehensive coverage of every facet of the problem-solving process.

Facilitated Collaborative Decision-Making: Navigating intricate problems often demands collective decision-making. Onethread’s collaborative ecosystem empowers teams to deliberate over potential solutions, assess pros and cons, and make well-informed choices. Transparent discussions ensure that decisions are comprehensively comprehended and supported by the entire team.

Seamless Documentation and Insights Sharing:

As the problem-solving journey unfolds, the accumulation of insights and conclusions becomes pivotal. Onethread’s collaborative document editing feature empowers teams to document their discoveries, chronicle the steps undertaken, and showcase successful solutions. This shared repository of documentation serves as a valuable resource for future reference and continuous learning.

With Onethread orchestrating the backdrop, team collaboration during problem-solving activities transforms into a harmonious fusion of insights, ideas, and actionable steps.

What are the 5 problem-solving skills?

The top 5 problem-solving skills in 2023 are critical thinking, creativity, emotional intelligence, adaptability, and data literacy. Most employers seek these skills in their workforce.

What are the steps of problem-solving?

Problem-solving steps are as follows: 1. Define the problem clearly. 2. Analyze the issue in detail. 3. Generate potential solutions. 4. Evaluate these options. 5. Choose the best solution. 6. Put the chosen solution into action. 7. Measure the outcomes to assess effectiveness and improvements made. These sequential steps assist in efficient and effective problem resolution.

How do you teach problem-solving skills?

Teaching problem-solving involves modelling effective methods within a context, helping students grasp the problem, dedicating ample time, asking guiding questions, and giving suggestions. Connect errors to misconceptions to enhance understanding, fostering a straightforward approach to building problem-solving skills.

So here is all about “activities for problem solving”.No matter which activity you choose, engaging in problem-solving activities not only provides entertainment but also helps enhance cognitive abilities such as critical thinking, decision making, and creativity. So why not make problem solving a regular part of your routine?

Take some time each day or week to engage in these activities and watch as your problem-solving skills grow stronger. Plus, it’s an enjoyable way to pass the time and challenge yourself mentally.

So go ahead, grab a puzzle or gather some friends for a game night – get ready to have fun while sharpening your problem-solving skills!

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Training Industry

Smart thinking: metacognitive strategies for lasting learning.

In the ever-escalating pursuit of efficiency and effectiveness in learning, there lies a powerful yet often overlooked tool: metacognition . Metacognition, or thinking about thinking, is not just an academic exercise relegated to the confines of school classrooms; it’s a critical element in enhancing workplace training and overall professional development.

Metacognition involves three core activities: planning, monitoring and evaluating. Imagine an employee, let’s call him Jeff, embarks on a new project. Jeff first plans by setting goals and strategizing how to use his existing knowledge. As he progresses, he monitors his understanding and pace, adjusting as necessary. Finally, he evaluates his outcomes, reflecting on what he learned and how it can be applied in the future.

Why Metacognition Matters at Work

But why should a bustling business, more interested in bottom lines than cognitive science, care about such an introspective approach? The answer is simple yet profound: metacognition leads to smarter, more adaptable employees who can learn from past experiences and apply their insights to complex problems. It’s the secret sauce for fostering a learning culture that thrives on continuous improvement and innovation.

The Science of Metacognition

Metacognition is a higher-order thinking skill that involves self-regulation of cognition through planning, monitoring and evaluation. At its core, metacognition encompasses both knowledge about cognitive processes and the regulation of these processes in learning.

Metacognitive practices enhance learning by helping individuals take a more strategic approach to their tasks. This concept, which involves thinking about how we think, has been around for a while and has been thoroughly researched. It turns out that people who use metacognitive strategies are generally better at solving problems and picking up new information.

Metacognitive practices can help learners recognize the limits of their knowledge, which is the first step in addressing misunderstandings and acquiring new skills. This is especially important in fast-paced, ever-changing work environments where continuous learning is crucial.

The effectiveness of metacognition has been seen in various settings, from classrooms to corporate training programs. Research shows that those who engage in metacognitive strategies often outperform those who don’t.

In the workplace, where learning is often self-directed, metacognition becomes even more important. Being aware of your own competencies and knowledge is essential for professional growth. While many adults may lack these skills, incorporating metacognitive strategies into training can significantly improve both the retention of skills and the ability to apply them effectively.

Benefits of Metacognitive Practices

1. improved problem-solving skills.

Metacognitive strategies empower employees to analyze and adapt their problem-solving tactics. By reflecting on their thought processes, employees can identify inefficiencies and optimize their approach. Metacognitive reflection leads to improved problem-solving abilities as individuals learn to evaluate and adjust their strategies based on feedback and outcomes.

2. Enhanced Ability to Adapt to New Roles and Challenges:

Employees equipped with metacognitive skills can better navigate the steep learning curves associated with new roles or evolving job requirements. Metacognitive skills can facilitate quicker adaptation and competence in new and complex tasks, as learners are more adept at identifying their learning gaps and seeking out necessary resources and strategies.

3. Increased Efficiency in Learning:

Metacognitive practices lead to more efficient learning processes because employees plan their learning, monitor their progress, and evaluate the effectiveness of their learning strategies. Metacognitive strategies can significantly reduce the time needed to achieve proficiency in new skills, as learners are better at avoiding ineffective learning paths and focusing on strategies that yield results.

Metacognitive Approaches for Training and Development

To weave these practices into the fabric of workplace training, consider the following strategies:

Visible Thinking Routines

Inspired by educational research, these routines can be adapted for adult learners in the workplace. They encourage employees to articulate their thought processes, question their assumptions and reflect on their learning journey .

Digital Tools and Resources

Leverage technology to enhance metacognitive practices. Use digital platforms that allow employees to plan, monitor and evaluate their learning processes. Apps that enable notetaking, scheduling and feedback can be particularly effective.

Structured Reflection Sessions

Incorporate regular intervals of reflection in training sessions where employees can discuss what strategies worked, what didn’t, and why. This can be guided by questions designed to provoke metacognitive thinking, such as “What would you do differently next time?”

Training for Trainers

Equip trainers with the skills to foster metacognition among learners. This includes training them to encourage self-questioning, facilitate reflective discussions, and help learners set specific, measurable, and achievable goals.

Problem-Solving

During training sessions, simulate real-world problems that employees might face. This not only enhances their problem-solving skills but also allows them to practice applying metacognitive strategies in a controlled, supportive environment.

Self-Evaluation and Self-Correction

Incorporate activities that require learners to assess their own work and identify areas for improvement. This could be through reflective journals, peer reviews or self-scoring quizzes. These activities foster a habit of self-reflection and continuous improvement.

The Metacognitive Organization

Envision a workplace where employees are engaged not only in completing tasks but also in critically analyzing how they approach and solve problems. This is the practical benefit of applying metacognitive strategies in a business setting. By fostering an environment that emphasizes thinking about thinking, companies can enhance how they train and develop their workforce.

Implementing metacognitive practices within workplace training doesn’t just tap into untapped potential; it provides a structured approach to continuous improvement and problem-solving. This shift transforms everyday work challenges into opportunities for personal and professional growth , encouraging a proactive rather than reactive approach to tasks.

Ultimately, the integration of metacognition into business practices is about leveraging the human capacity for self-reflection and adaptation. It’s not just about creating a more dynamic workplace but about building a workforce that is better equipped to handle the complexities of modern business landscapes. By prioritizing metacognitive skills, organizations can cultivate a more resilient and innovative team, proving that the most significant assets in business are not just physical or financial resources but the cultivated intellect and reflective abilities of its people.

#cognitive skills in training
#employee problem-solving skills
#improving training with metacognition

Joseph Atkinson

Joseph Atkinson , an experienced learning and development manager, specializes in developing practical strategies for impactful self-paced and facilitated learning. His passion lies in innovating ways to make learning practical and applicable, blending insights from his high school and corporate training background.

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Stumped five ways to hone your problem-solving skills.

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Respect the worth of other people's insights

Problems continuously arise in organizational life, making problem-solving an essential skill for leaders. Leaders who are good at tackling conundrums are likely to be more effective at overcoming obstacles and guiding their teams to achieve their goals. So, what’s the secret to better problem-solving skills?

1. Understand the root cause of the problem

“Too often, people fail because they haven’t correctly defined what the problem is,” says David Ross, an international strategist, founder of consultancy Phoenix Strategic Management and author of Confronting the Storm: Regenerating Leadership and Hope in the Age of Uncertainty .

Ross explains that as teams grapple with “wicked” problems – those where there can be several root causes for why a problem exists – there can often be disagreement on the initial assumptions made. As a result, their chances of successfully solving the problem are low.

“Before commencing the process of solving the problem, it is worthwhile identifying who your key stakeholders are and talking to them about the issue,” Ross recommends. “Who could be affected by the issue? What is the problem – and why? How are people affected?”

He argues that if leaders treat people with dignity, respecting the worth of their insights, they are more likely to successfully solve problems.

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Best 5% interest savings accounts of 2024, 2. unfocus the mind.

“To solve problems, we need to commit to making time to face a problem in its full complexity, which also requires that we take back control of our thinking,” says Chris Griffiths, an expert on creativity and innovative thinking skills, founder and CEO of software provider OpenGenius, and co-author of The Focus Fix: Finding Clarity, Creativity and Resilience in an Overwhelming World .

To do this, it’s necessary to harness the power of the unfocused mind, according to Griffiths. “It might sound oxymoronic, but just like our devices, our brain needs time to recharge,” he says. “ A plethora of research has shown that daydreaming allows us to make creative connections and see abstract solutions that are not obvious when we’re engaged in direct work.”

To make use of the unfocused mind in problem solving, you must begin by getting to know the problem from all angles. “At this stage, don’t worry about actually solving the problem,” says Griffiths. “You’re simply giving your subconscious mind the information it needs to get creative with when you zone out. From here, pick a monotonous or rhythmic activity that will help you to activate the daydreaming state – that might be a walk, some doodling, or even some chores.”

Do this regularly, argues Griffiths, and you’ll soon find that flashes of inspiration and novel solutions naturally present themselves while you’re ostensibly thinking of other things. He says: “By allowing you to access the fullest creative potential of your own brain, daydreaming acts as a skeleton key for a wide range of problems.”

3. Be comfortable making judgment calls

“Admitting to not knowing the future takes courage,” says Professor Stephen Wyatt, founder and lead consultant at consultancy Corporate Rebirth and author of Antidote to the Crisis of Leadership: Opportunity in Complexity . “Leaders are worried our teams won’t respect us and our boards will lose faith in us, but what doesn’t work is drawing up plans and forecasts and holding yourself or others rigidly to them.”

Wyatt advises leaders to heighten their situational awareness – to look broadly, integrate more perspectives and be able to connect the dots. “We need to be comfortable in making judgment calls as the future is unknown,” he says. “There is no data on it. But equally, very few initiatives cannot be adjusted, refined or reviewed while in motion.”

Leaders need to stay vigilant, according to Wyatt, create the capacity of the enterprise to adapt and maintain the support of stakeholders. “The concept of the infallible leader needs to be updated,” he concludes.

4. Be prepared to fail and learn

“Organisations, and arguably society more widely, are obsessed with problems and the notion of problems,” says Steve Hearsum, founder of organizational change consultancy Edge + Stretch and author of No Silver Bullet: Bursting the Bubble of the Organisational Quick Fix .

Hearsum argues that this tendency is complicated by the myth of fixability, namely the idea that all problems, however complex, have a solution. “Our need for certainty, to minimize and dampen the anxiety of ‘not knowing,’ leads us to oversimplify and ignore or filter out anything that challenges the idea that there is a solution,” he says.

Leaders need to shift their mindset to cultivate their comfort with not knowing and couple that with being OK with being wrong, sometimes, notes Hearsum. He adds: “That means developing reflexivity to understand your own beliefs and judgments, and what influences these, asking questions and experimenting.”

5. Unleash the power of empathy

Leaders must be able to communicate problems in order to find solutions to them. But they should avoid bombarding their teams with complex, technical details since these can overwhelm their people’s cognitive load, says Dr Jessica Barker MBE , author of Hacked: The Secrets Behind Cyber Attacks .

Instead, she recommends that leaders frame their messages in ways that cut through jargon and ensure that their advice is relevant, accessible and actionable. “An essential leadership skill for this is empathy,” Barker explains. “When you’re trying to build a positive culture, it is crucial to understand why people are not practicing the behaviors you want rather than trying to force that behavioral change with fear, uncertainty and doubt.”

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Overview of Training Topics

BHCMs discover how to master patient engagement in Collaborative Care by learning the core strategies for decreasing stigma, tailoring communication to individual patient needs, and enhancing the effectiveness of the CoCM team.

Discover the art of conducting successful Systematic Caseload Reviews by orchestrating efficient meetings, presenting cases succinctly, and collaborating seamlessly with your Psychiatric Consultant.

This session helps clinicians transform patient visits by giving them strategies for preparing and structuring efficient, collaborative, and patient-centered brief follow-up visits.

Learn different approaches for engaging patients in conversations about medication, supporting adherence, and utilizing high-quality resources for up-to-date medication information that supports medication management in a Collaborative Care setting.

Unlock the power of data in this session, designed to give BHCMs the skills they need to effectively use a registry for population-based care. They will learn how to analyze actionable metrics, identify key metrics for monitoring trends, and which metrics require immediate attention.

This session prepares clinicians for handling challenging clinical situations. Our expert trainers identify common challenges, offer insight into how to apply a systematic approach for improvement and understand the pivotal role of the BHCM in managing these situations.

Learn to implement and optimize a Relapse Prevention Plan. This session gives clinicians confidence in implementing a patient-centered Relapse Prevention Plan by fostering proactive prevention, self-monitoring of symptoms, and effective communication within the Collaborative Care team.

The case call session is a valuable follow-up to our Relapse Prevention Planning training, designed for clinicians to share their experiences, gain insights, and receive valuable feedback from our expert trainers.

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How to Structure Customer Service Calls to Boost Satisfaction and Sales

Jonah Berger,
Grant Packard

Researchers found that service agents yield better results when they use warm language to start and end conversations, focusing on problem-solving in the middle.

We all know from our experience as customers that the things that salespeople say in a conversation affects our feelings and choices. A new study showed that the timing of language matters as well. By analyzing tens of thousands of moments or turns in service calls, researchers found that service agents get better customer satisfaction and purchase volume if they use warmer language at the start and finish of their interaction with a customer. Contrary to some common practices where a problem-solving mode is used right away, the results suggest that employees should use words that show competence only in the middle of a customer conversation.

Language plays a key role in almost every marketplace interaction. It’s how salespeople talk to prospects, leaders talk to teams, and customer service agents talk to customers. Recently, firms have been measuring and optimizing their language to manage the customer experience , automate service , and help make business decisions .

Jonah Berger is a professor at the Wharton School of the University of Pennsylvania and the author of Magic Words: What to Say to Get Your Way (Harper Business, 2023).
Yang Li is an associate professor of marketing at the Cheung Kong Graduate School of Business in Beijing, China.

Grant Packard is an associate professor of marketing at the Schulich School of Business at York University in Toronto, Canada.

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Student Question Bank: Math Questions

Because each question on the Math section deals with different numbers and mathematical scenarios, it's not as simple as the Reading and Writing section to identify exactly what each question stem will look like. You can still use the descriptions in this section to determine which math domains and skills you want to focus on in the Student Question Bank.

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COMMENTS

Effective Problem-Solving and Decision-Making
There are 4 modules in this course. Problem-solving and effective decision-making are essential skills in today's fast-paced and ever-changing workplace. Both require a systematic yet creative approach to address today's business concerns. This course will teach an overarching process of how to identify problems to generate potential ...
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In summary, here are 10 of our most popular problem solving courses. Effective Problem-Solving and Decision-Making: University of California, Irvine. Solving Complex Problems: Macquarie University. Problem-Solving: Arizona State University. Solving Problems with Creative and Critical Thinking: IBM.
Problem-Solving Training Course Materials for the Workplace
Problem-solving is one of the classic training topics for the workplace, which companies will always need. As a trainer, you might want to be able to offer such an important and always relevant subject as part of your portfolio, in addition to any new and emerging topics.
40 problem-solving techniques and processes
7. Solution evaluation. 1. Problem identification. The first stage of any problem solving process is to identify the problem (s) you need to solve. This often looks like using group discussions and activities to help a group surface and effectively articulate the challenges they're facing and wish to resolve.
What is Problem Solving? Steps, Process & Techniques
Finding a suitable solution for issues can be accomplished by following the basic four-step problem-solving process and methodology outlined below. Step. Characteristics. 1. Define the problem. Differentiate fact from opinion. Specify underlying causes. Consult each faction involved for information.
10 Problem Solving Training Courses for Better Solutions
2. Creating a Problem Statement for Your Organization by SC Training (formerly EdApp) The core mission of a nonprofit organization is to solve societal, environmental, and ethical problems. But as a budding organization, it can be tough to choose which problem you and your team want to address and solve.
Problem Solving Training & Courses
Problem solving training courses can help save your organization money, time, and resources. Find course listings and member discounts at ASQ.org. ... Topic / Problem Solving; Problem Solving. Learning how to effectively solve and prevent problems can help you save your organization time, money, and resources.
Problem Solving Training to Eliminate Root Causes
The Expert Problem Solving Training is for engineers, managers, and quality professionals to build expert skills in systematic problem solving. The course covers the deep analysis of event-based problems, rule-based problems and human failures. The expert toolkit allows you tackling deviations and defects at the system level by eliminating ...
Top 15 problem-solving activities for your team to master
3. Egg Drop. Helps with: Collaboration, decision-making. Why decision-making is important for problem-solving: Making decisions isn't easy, but indecision leads to team paralysis, stagnant thinking, and unsolved problems. Decision-making activities help your team practice making quick, effective choices.
Problem Solving And Decision Making
Problem Solving and Decision Making. Formats Live Virtual: 4 hrs./1 Day | In-Person: 6 hrs./1 Day. During this high-impact program, we will introduce tools and insights for problem-solving at work and in every facet of life. You'll learn to make better and quicker decisions, produce better outcomes, and fully utilize the assets you already have.
Complex Problem Solving Online Course
This complex problem solving training is delivered 100% online over 5 weeks. Learn more about breakthrough thinking, creative problem solving and more. ... The program is structured into five units, covering the following topics: Unit 1: Overview. Learn to recognize when a problem requires a systematic approach.
Master 8D Problem Solving with Online Training
Through this training, participants will gain a deep understanding of the eight disciplined steps involved in the problem-solving process. They will learn how to define the problem, form a cross-functional team, conduct root cause analysis, develop and implement corrective actions, and establish preventive measures to mitigate future issues.
Best 20 Problem-Solving Activities to Challenge Your Team
Why problem-solving is important in the workplace. According to a 2021 report by the World Economic Forum (WEF), soft skills have become increasingly crucial in today's world, with problem-solving identified as a top skill in high demand (WEF, 2021).The success of a company or team greatly depends on managers' willingness to support employees in developing their problem-solving abilities.
Top Problem Solving Courses Online
Top Problem Solving Courses Online - Updated [June 2024] Development. Web Development Data Science Mobile Development Programming Languages Game Development Database Design & Development Software Testing Software Engineering Software Development Tools No-Code Development. Business.
Critical Thinking & Problem Solving
Critical Thinking & Problem Solving. Train your brain to think more critically. Improve your business analytical skills. Make reasoned, more informed business decisions. Solve everyday problems and more complex challenges. Sharpen strategic thinking to focus on the big picture. View full agenda.
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Problem-Solving Strategies for Managers. Managers often encounter problems that could impact team productivity and organizational success. Here are some useful strategies to improve problem-solving: Identifying the Root Cause: Use techniques such as the 5 Whys or Fishbone diagram to drill down to the root cause of a problem.
Critical Thinking Skills for the Professional
Module 1 • 2 hours to complete. In this module, you will be able to apply a model for solving any problem, large or small, in a creative and collaborative way. You will also be able to identify all aspects of a problem and examine role in the problem. You will be able to reframe a goal oriented question. What's included.
Critical and Strategic Problem Solving
Critical and Strategic Problem Solving. Connect with a learning consultant. Proactively apply critical thinking techniques. Practice adjusting thoughts, opinions and beliefs to find new perspectives. Engage in discussions to better understand their peers' perceptions and beliefs. Understand the impact of diversity and inclusion in problem ...
Problem-Solving Strategies and Obstacles
Problem-solving is a vital skill for coping with various challenges in life. This webpage explains the different strategies and obstacles that can affect how you solve problems, and offers tips on how to improve your problem-solving skills. Learn how to identify, analyze, and overcome problems with Verywell Mind.
13 Problem-Solving Activities & Exercises for Your Team
Here are nine easy-to-implement activities that can bring substantial change to your team culture and overall workplace dynamics. #1. Crossword Puzzles. Objective: To enhance problem-solving skills, vocabulary, and cognitive abilities through engaging crossword puzzles. Estimated Time: 15-20 Minutes.
Creative Problem Solving
There are 4 modules in this course. This course deals directly with your ability for creativity which is a critical skill in any field. It focuses on divergent thinking, the ability to develop multiple ideas and concepts to solve problems. Through a series of creativity building exercises, short lectures, and readings, learners develop both an ...
12 Examples of Leadership Training Topics
Examples of leadership training topics. Here are 12 examples of effective leadership development topics: 1. Conflict resolution. Workplace conflict can happen for many different reasons, including disagreements about work procedures, different or unmet needs, interests or ideas of employees and basic personality clashes.
Problem-Solving Training
The basic steps of problem solving are outlined in Table 3 and are briefly described here. Further information about problem solving training can be found in a variety of books and book chapters, including Falloon, Boyd, and McGill (1984), D'Zurilla (1986), Hawton and Kirk (1989), Nezu, Nezu, and Perri (1989), and Mueser and Glynn (1995).The same steps of problem solving listed in the table ...
Smart Thinking: Metacognitive Strategies for Employee Training
Training for Trainers. Equip trainers with the skills to foster metacognition among learners. This includes training them to encourage self-questioning, facilitate reflective discussions, and help learners set specific, measurable, and achievable goals. Problem-Solving. During training sessions, simulate real-world problems that employees might ...
Stumped? Five Ways To Hone Your Problem-Solving Skills
To make use of the unfocused mind in problem solving, you must begin by getting to know the problem from all angles. "At this stage, don't worry about actually solving the problem," says ...
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By consistently bringing fresh ideas to the table and demonstrating a proactive approach to problem-solving, they naturally attract the attention of higher-ups.
Introducing Problem-Based Learning
Technological changes in the traditional system of police education make it possible for officers to not only acquire certain knowledge and skills during training but also realize a wider range of competencies in real working conditions, especially when it comes to solving complex tasks and problems of performance.
Overview of Training Topics
Training & Support. Training and Support Services; Online Trainings. Behavioral Health Care Manager Training; Psychiatric Consultant Training; Primary Care Provider Training; Behavioral Interventions. Problem Solving Treatment (PST) Training. Tier 1: A Course in Problem Solving Treatment; Tier 2: Problem Solving Treatment Certification; Become ...
How to Structure Customer Service Calls to Boost Satisfaction and Sales
Researchers found that service agents yield better results when they use warm language to start and end conversations, focusing on problem-solving in the middle. We all know from our experience as ...
Student Question Bank: Math Questions
Domain: Problem-Solving and Data Analysis Skill: One-variable data—Distributions and measures of center and spread Use scatterplots to analyze, interpret, and make predictions about data. This skill may also test your ability to fit linear, quadratic, and exponential models to data in a scatterplot or to interpret a graph modeling a ...