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VI Care (Vodafone Idea): VI Customer Helpline Numbers and Register a Complaint to VI Appellate Authority

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VI (Vodafone Idea) Limited, formally known as Idea Cellular Ltd is a leading telecom company in India that provides prepaid and postpaid services to customers. It is common that if any customer or person uses the services, maybe s/he can face some issues and problems due to some reasons.

If you have any complaint/grievance regarding services and technical issues related to the internet, broadband, recharge, SIM delivery, weak network, or calling, you can easily register your complaint here for VI Care.

Issues/Complaints That Can be Resolved by VI Care/Appellate Authority:

• VI Prepaid/Postpaid: Issues with recharge, balance discrepancies, plan problems, payment concerns, and VI Wallet inquiries.
• Network and Connectivity: Problems with mobile network (4G, 5G, 3G), SMS delivery, OTP reception, DND settings, IMEI, PUK, SIM activation, and international roaming issues.
• VI Wallet and Payment Issues: Challenges related to VI Wallet, payment transactions, recharge failures, and concerns about charges and taxes.
• SIM Management: Issues with E-SIM activation, reporting and blocking lost SIM cards, handling fraudulent SIM problems, and applying for new SIMs.
• Internet and Voice Call Issues: Internet-related problems such as slow data speed, and issues with voice calls such as noise, call divert, forwarding, and conference call troubles.
• Value-Added Services (VAS) and Entertainment: Problems with VAS services like caller tunes, hello tunes, coupon recharge, vouchers, and offers. Also, issues related to new plan activations, OTT service recharges, and accessing movies, media, sports, and TV channel services.

VI (Vodafone Idea) Helplines to File a Complaint

VI (Vodafone Idea) customers can register their complaints on the customer care helpline number which is toll-free and available 24×7. You can also WhatsApp to VI to get faster resolution of your issues of services (Internet, Broadband, Wallet, Recharge, or any other).

If your issue is not resolved by the concerned department of VI customer care then you can file a grievance to the Nodal Authority and further to VI Appellate Authority. You can also approach the Telecom Regulatory Authority of India (TRAI), DoT (Department of Telecommunication).

To know the procedure and instructions so you can lodge a successful complaint to get a faster resolution of your issue, you can follow the below steps and information. Read carefully all the instructions related to VI services and follow them.

VI Customer Care Number

VI has provided various customer care numbers to connect with different departments of their services. You can choose the appropriate number from below to call the executive.

After calling on these IVRS numbers, select the right options (like Language, Department, Type of Issue, etc) to get a faster resolution of your issues.

Complain to VI Care by these Toll-free customer Helpline Numbers:

Register an Online Complaint to Nodal Officers

The process to lodge an online complaint with Nodal Officers of Vodafone Idea:

Step1 : Login/register your account or chat with the Nodal Office Executive: https://www.myvi.in/account/login

Step 2 : After successful login, select service requests from the profile menu, visit the service request page, and then raise a ticket by choosing the mode of communication.

Step 3 : Select chat, request a callback (for non-technical troubleshooting), or message on WhatsApp to raise a ticket online with your concerns.

Step 4 : After the successful registration of your complaint, note down the ticket/service request number to track the status.

Step 5 : Not resolved within a week (usually it may take 10 days). You can file an appeal against VI Care in the concerned VI Appellate Authority.

Where to request for refund of postpaid bills or transacted money by VI? Request to VI for refund: VI Refund request (NEFT)

Appeal to VI Appellate Authority

VI Appellate Authority takes cases or grievances that are not resolved by VI customer care within the given period or are unsatisfied with the final resolution.

You can appeal by lodging a grievance to VI Appellate Authority by following these steps. Read carefully the procedure to submit a successful application.

Required Information:

• Must file an appeal within 30 days of the final decision of VI Customer Care.
• Mention the Docket Number (Unique Complaint reference Number to get the history of your issue and decisions).
• The final decision of the Appellate Authority will be given within 39 days after the successful submission of the application.
• Time of Office: Monday to Friday, between 10 AM to 6 PM .

Submit an Appeal

Procedure to submit your VI Cares grievance successfully with the concerned Appellate Authority.

Step 1: Visit the link: VI Appellate Authority

Step 2: Write the application to the Appellate Authority or call on the given number by the Appellate Authority of your zone or circle (State). You can also e-mail [email protected] .

• Appeal Form : Download

Step 3: In your e-mail or application, must mention the docket number (reference number) of your previous complaint to VI Care. Also, attach the supportive documents to support your issue.

Step 4: You can also contact the regional office of VI (If it is near your home), visit there, and submit your application to get a faster resolution.

Step 5: After the successful submission of your grievance to VI Authority, please take the docket or reference number of your grievance to track the status.

Step 6: To track the status of a complaint or grievance of VI you can visit: Track status (myvi.in)

Contact Numbers and E-mails of Regional VI Appellate Authority

You can select the helpline/phone number and e-mail of VI Appellate Authority from the following list based on your region or appellate state to raise your concern regarding your complaint:

Write to Grievance Officer, VI

To report content violating intellectual property rights on VI’s platforms, contact the Grievance Officer through the provided email.

For your complaints related to content or violation of IPR rights regarding Movies & TV, you can email [email protected] with the required supporting evidence.

To file a complaint with the Grievance Officer, provide:

• Title of the content/episodes.
• Description of the complaint.
• Date and time details (if applicable).
• Your contact information (name, address, etc.).
• Section of content with proof of originality. (Must attach)

If your grievance is not resolved within the given period (39 days) by the VI Appellate Authority. You can file an appeal to the Nodal Officer of the Telecom Regulatory Authority of India (TRAI) against the decision of the Appellate Authority.

Frequently Asked Questions about VI

Q. What are the customer care numbers of VI (Vodafone Idea) to register a complaint? A. VI (Vodafone Idea) has provided these VI Care numbers 199 , 198 (Mobile), and 18001234567 (MNP) where customers can call to register their issues to the concerned customer care executive. If possible, they will instantly resolve your issues. You can also complain via WhatsApp Number +919654297000 to get a faster resolution of your issue.

Q. If my complaint is not resolved by VI care, where can I register the complaint? A. You can file an appeal to the VI Appellate Authority if your complaint is not resolved by VI care or unsatisfied with the resolution of your complaint. Please lodge the grievance within 30 days after the expiry of time or the final decision of the VI care.

Q. How many days does the VI Appellate Authority take to resolve the grievance? A. VI Appellate Authority will give its final decision within 39 working days after receiving the complaint.

• Vi Telecom Consumer Charter ENG.pdf (myvi.in)

First published on:

• VI Vodafone Idea

Complaint Hub has verified all the information on the post. If you have not found any solution, or information related to your issue, or want guidance to get redressal of any unique problem/complaint then you can connect with us without any hesitation.

You can message us directly from our Contact Us page or mail us at SUPPORT  -  [email protected] . We will respond to you with the procedure and guidance for your issues to get a faster resolution.

Read the Terms and Conditions to use the information for any commercial or profit purpose ( Don't violate the Terms of Use ). All the information is provided for self-help and guidance to know the rights of the common people.

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Vodafone Idea Vi Customer Care Number for Enquiries Requests and Complaints

If you are a Vodafone Idea Vi customer and facing any issues with your mobile network then you can call to below Vi Customer Care numbers and resolve your Enquiries or Complaints. Check below numbers based on Circle or State of Vi Network.

Vi Customer Care Number

Vi has a dedicated Short Code number 199 for all states/circle across India. You can call 199 for any Vodafone Vi network Enquiries and Requests.

Call Vi Short Code 198 for any Complaints you have this short code is same for circle/states.

Vi Customer Care Number Based on State

Below you can see the dedicated Vi Customer Care Long Code Number Based on Circle or State.

You can also approach via email [email protected] just email from your registered email & mention mobile number in subject line.

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Vi Customer Care Number: Your Ultimate Guide to Vi Prepaid/Postpaid Support

Are you tired of endless automated systems when trying to resolve an issue with your Vi prepaid or postpaid service? Look no further! In this comprehensive guide, we’ve compiled everything you need to know about Vi customer care numbers, helplines, email IDs, and more. Whether you’re facing connectivity problems, need to customize your plan, or […]

By Zimble Digital

Are you tired of endless automated systems when trying to resolve an issue with your Vi prepaid or postpaid service? Look no further! In this comprehensive guide, we’ve compiled everything you need to know about Vi customer care numbers, helplines, email IDs, and more. Whether you’re facing connectivity problems, need to customize your plan, or simply have a query, we’ve got you covered. Let’s dive in!

Table of Contents

• What are Vi customer care numbers?
• How can I use them effectively?
• How can I reach Vi customer care via email?
• What information should I include in my email for a prompt response?
• What services can I access through the Vi official website?
• How user-friendly is the website for issue resolution?
• Is there a specific customer support number for my state?
• What are the operational hours for these numbers?
• Who are the nodal officers, and what is their role?
• How can I contact a nodal officer for escalations?
• What should I do if I’m experiencing network issues?
• How can I deactivate value-added services (VAS) on my Vi number?
• Can I change my mobile number while retaining the same network?
• How do I escalate a complaint if it’s not resolved satisfactorily?
• Is there a dedicated helpline for corporate customers?
• What documents do I need for mobile number portability (MNP)?
• How can I register for Do Not Disturb (DND) services?
• What is the procedure for activating or deactivating data services?
• How can I check the status of my service request?
• What are the different ways to recharge my Vi prepaid number?

Understanding Vi Customer Care Numbers

Vi offers various helpline numbers to cater to different needs. Whether you need general assistance, want to register a complaint, or require help with mobile number portability, Vi has dedicated numbers for each purpose.

• Customer Helpline (199) : This is the primary helpline number for general inquiries and assistance.
• Complaint Helpline (198) : Use this number to register complaints regarding network issues, billing discrepancies, or any other concerns.
• VAS Deactivation (155223) : If you wish to deactivate value-added services, such as caller tunes or subscription services, dial this number.
• Do Not Disturb (1909) : To register for Do Not Disturb (DND) services and block promotional calls and messages, call this number.
• Data Activation/Deactivation (1925) : For activating or deactivating data services on your Vi number, use this helpline.
• Televerification (59059) : This number is used for televerification during the activation of new connections.
• Mobile Number Portability Helpline (18001234567) : If you’re looking to switch to Vi from another network, call this number for assistance with mobile number portability.
• COCP/Enterprise (55666) : Corporate customers can contact this number for specialized assistance.

Vi Customer Care Email Support

In addition to helpline numbers, Vi also offers customer support via email. You can reach out to them at [email protected] . When sending an email, ensure you provide your contact details, account number (if applicable), and a detailed description of your issue to facilitate a quick resolution.

Vi Official Website

Vi’s official website, https://www.myvi.in/ , serves as a one-stop destination for all your service-related needs. From browsing prepaid and postpaid plans to managing your account and raising service requests, the website offers a seamless user experience.

Vi Prepaid/Postpaid Customer Support Numbers

Vi provides state-specific customer support numbers to ensure personalized assistance. Whether you’re in Delhi, Rajasthan, Punjab, or any other state, you can find a dedicated helpline number for both inquiries and complaints.

• Delhi: For general inquiries, dial 9891012345. To register complaints, call 8744000198.
• Rajasthan: Dial 9887012345 for inquiries and 9887010198 for complaints.
• Punjab: For inquiries, call 9814012345, and for complaints, dial 9781500198.

Vi Nodal Officer Details

In case your concern is not resolved through regular channels, Vi provides nodal officers’ contact details for each state. These officers ensure that escalated issues are addressed promptly and effectively.

• Andhra Pradesh & Telangana Nodal Officer: Ms. Padmavathi PV can be reached at 9948002240 or [email protected] .

FAQs About Vi Customer Care

1 What should I do if I’m experiencing network issues?

If you’re facing network problems, try restarting your phone or switching to airplane mode and back. If the issue persists, contact Vi customer care for assistance.

2 How can I deactivate value-added services (VAS) on my Vi number?

To deactivate VAS, simply dial 155223 and follow the automated instructions. You can also reach out to customer care for assistance.

3 Can I change my mobile number while retaining the same network?

Yes, you can change your mobile number through the mobile number portability (MNP) process. Contact Vi customer care or visit their website for more information.

4 How do I escalate a complaint if it’s not resolved satisfactorily?

If your complaint is not resolved satisfactorily, you can escalate it to a nodal officer for further investigation and resolution.

5 Is there a dedicated helpline for corporate customers?

Yes, corporate customers can contact Vi’s COCP/Enterprise helpline at 55666 for specialized assistance tailored to their business needs.

6 What documents do I need for mobile number portability (MNP)?

To port your number to Vi, you’ll need a valid ID proof, address proof, and an active SIM card from your current service provider.

7 How can I register for Do Not Disturb (DND) services?

To register for DND services and block promotional calls and messages, call 1909 or send an SMS with the keyword “START DND” to 1909.

8 What is the procedure for activating or deactivating data services?

To activate or deactivate data services, dial 1925 from your Vi number and follow the instructions provided.

9 How can I check the status of my service request?

You can check the status of your service request by contacting Vi customer care and providing your request reference number.

10 What are the different ways to recharge my Vi prepaid number?

You can recharge your Vi prepaid number online through the official website, mobile app, third-party recharge platforms, or offline at authorized retail outlets.

In conclusion, Vi customer care numbers and support services are designed to ensure a seamless experience for users. Whether you’re facing network issues, need assistance with your plan, or have a billing query, Vi’s dedicated helplines, email support, and nodal officers are there to assist you every step of the way. By utilizing these resources effectively, you can resolve your concerns and enjoy uninterrupted connectivity with Vi’s reliable services.

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How to Contact Vodafone and Speak to a Customer Care Executive

Last Updated: April 11, 2024 References

This article was co-authored by wikiHow staff writer, Nicole Levine, MFA . Nicole Levine is a Technology Writer and Editor for wikiHow. She has more than 20 years of experience creating technical documentation and leading support teams at major web hosting and software companies. Nicole also holds an MFA in Creative Writing from Portland State University and teaches composition, fiction-writing, and zine-making at various institutions. There are 24 references cited in this article, which can be found at the bottom of the page. This article has been viewed 396,443 times. Learn more...

When you’re having trouble with your Vodafone phone or plan, it can be difficult and frustrating to get a live representative to talk to. For the fastest service, call your country’s Vodafone customer care hotline or use their online chat feature. This wikiHow teaches you how to find Vodafone's contact information in your region, as well as some best practices for resolving your customer care issues.

Reaching Out to Vodafone

• Albania: Call 069140, or dial 140 from your mobile phone. If outside Albania, dial 140 / +35569140 [1] X Research source
• Australia: Call 1300 100 515, or dial 1555 from your mobile phone. If abroad, dial l +61 426 320 000. [2] X Research source
• Czech Republic: Dial *77 from your mobile phone, or call 800 77 77 77. If abroad, call +420 776 977 100. [3] X Research source
• Democratic Republic of Congo: Dial 1111 from your mobile phone, or call +243811111. [4] X Research source
• Egypt: Dial 888 from your mobile phone, or call 00201001888888 from any other phone. [5] X Research source
• Ghana: Dial 100 from your mobile phone, or dial 0505555111 from anywhere. If you have WhatsApp, you can also dial support at 0501000300.
• Hungary: Dial 1270 from your phone or call +36 1 288 1270. [6] X Research source
• India: Dial 199 from your phone, or dial your regional customer service phone number, which varies by region. Visit https://www.myvi.in/help-support/vi-customer-care-number and click contact service number to find your region's contact line. [7] X Research source You can also use WhatsApp to call 9654297000.
• Ireland: Dial 1747 from your mobile phone. If abroad or using a non-Vodafone phone, dial +35312038232. [8] X Research source
• Italy: Dial 190 from your mobile phone, or call 800 100 195. If abroad, dial +39 349 2000190. You can also use WhatsApp to call 3499190190. [9] X Research source
• Lesotho: Dial 114 from your mobile phone, or use WhatsApp to dial 58114114.
• Malta: (Epic) Call 99999247. [10] X Research source
• Moçambique: Dial 84111 on the Vodacom network, or call +258 84 111. If abroad, dial 00 258 84 111 0000.
• Netherlands: Dial 1201 from your mobile phone or call 0800-0094. If abroad, dial +31 6 54 50 01 00. [11] X Research source
• New Zealand: Call 0800 800 966 or dial 777 from your mobile phone. [12] X Research source If abroad, dial +64 9 355 2007.
• Portugal: Call 16912 from any phone. [13] X Research source
• Qatar: Call 800 7111 in Qatar, or dial 111 from your mobile phone. If outside of Qatar, dial + +974 7700 7111.
• Romania: Dial *222 from your mobile phone, or call 0372022222. If abroad, dial +40 372022222. [14] X Research source
• South Africa: Call 082 135 in South Africa, or +27 82 135 when abroad.
• Spain: Call 1444 from a Vodafone number, or call 607 123 000 from anywhere else. [15] X Research source
• Tanzania: Dial 100 from your mobile phone, or call +255754700000. [16] X Research source
• Turkey: Dial 542 from your mobile phone or call (+90 542) 542 00 00. [17] X Research source
• UK: Call 0333 3040 191, or dial 191 from your mobile phone. [18] X Research source If abroad, dial +44 7836 191 191.
• Ukraine: Call 0 800 400 111 or dial 111 from your mobile phone. [19] X Research source If you're roaming, dial +380 500 400 111.
• Vanatu: If in Vanatu, dial : 081111. If abroad, dial +678 7781111. [20] X Research source

• You will need to fill out a short form with your name, mobile number, and a brief description of your problem before they connect you to an agent.

Approaching the Conversation

• The more prepared you are for the conversation, the more likely that your issue will be resolved.
• You are also more likely to get resolution if you have more documentation to back up your query, whether it is a complaint or a question.

• Remember that the customer care agent is not directly responsible for your problem. It is their responsibility to help you resolve the issue, and you are more likely to get this done if they feel that you are being respectful and polite.
• If you direct your anger at the Vodafone agent, it will probably make them want to end the conversation as quickly as possible. This means that you might not get the same level of service that you otherwise could have if you had made the experience more pleasant. [23] X Research source

• Write down the date and time of the call, the agent’s name and ID number (if available), as well as any pertinent details relating to the call.

Stating Your Problem Clearly

• Try to leave out emotions when discussing the issue. Focus on the facts and work towards a resolution.

• Don’t speak over or interrupt the Vodafone agent. This will only slow the process down and make the agent frustrated. Let them ask their questions, and then answer them with the relevant details.

• Remain calm and polite when asking for a supervisor. Try saying something like, “I appreciate the help that you’ve provided me so far. But I think I need to speak to a supervisor to resolve this issue to my satisfaction.”

Community Q&A

You Might Also Like

• ↑ https://www.vodafone.al/na-kontaktoni/
• ↑ https://www.vodafone.com.au/contact/plans?accordion-id=give-us-a-call
• ↑ https://www.vodafone.cz/kontakty/
• ↑ https://www.vodacom.cd/particulier/contactez-nous/contact-nous
• ↑ https://web.vodafone.com.eg/en/call-us
• ↑ https://www.vodafone.hu/english/need-help
• ↑ https://www.myvi.in/help-support/vi-customer-care-number
• ↑ https://n.vodafone.ie/support.html
• ↑ https://www.vodafone.it/portal/Privati/contattaci#call-us
• ↑ https://www.epic.com.mt/contact-us/
• ↑ https://www.vodafone.nl/support/contact/
• ↑ https://www.vodafone.co.nz/contact/#personal
• ↑ https://www.vodafone.pt/ajuda/contactos.html
• ↑ https://www.vodafone.ro/english-summary/vodafone-romania/contact-us/contact-us/#tab-1
• ↑ https://ayudacliente.vodafone.es/particulares/contacta/
• ↑ https://vodacom.co.tz/contact-us
• ↑ https://www.vodafone.com.tr/en/faq.php
• ↑ https://www.vodafone.com/news/contact-us
• ↑ https://www.vodafone.ua/en/support/call
• ↑ https://vodafone.com.vu/contact
• ↑ https://www.nextavenue.org/7-secrets-get-good-customer-service-phone/
• ↑ https://www.talkdesk.com/blog/10-tips-for-call-center-etiquette-excellence-2/
• ↑ https://www.livechatinc.com/livechat-resources/online-customer-service-best-practices/
• ↑ https://www.nytimes.com/2017/02/28/business/bad-customer-service.html?_r=0

About This Article

If you want to talk to a Vodafone customer care executive, visit a Vodafone store and talk to a sales representative. Alternatively, try emailing them, calling their customer care phone number, or using the "Chat to us online" feature on their website. Before you begin the conversation, gather your most recent Vodafone bill, the bill in question, and any receipts or relevant documents. When you get a hold of Vodafone, make sure to be polite and respectful, so they are as helpful as possible rather than desperate to end the conversation. Also, write down the name and ID of the agent you spoke to in case you need to call them back or speak to a manager. For more tips, like how to talk to someone higher up at Vodafone, read on! Did this summary help you? Yes No

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How To Activate VI sim? A Step-by-Step Guide

Last Updated: September 10, 2023

Recently secured a VI SIM and scratching your head over the activation steps? Don’t sweat it. Here, we’ve meticulously outlined a “Step-by-Step Guide on How To Activate VI SIM just for you. From initial setup to troubleshooting common issues, this comprehensive guide covers it all. Navigate through, and in mere moments, you’ll be all set with your VI connection, ready to explore the digital world seamlessly.

Insert the Sim

Power on your device, initial network connection, tele-verification, kyc verification, activation confirmation, recharge your sim, faq's about how to activate vi sim, 1 what is vi.

VI is a leading telecom service provider that emerged from the merger of Vodafone and Idea. The brand boasts a plethora of benefits, including extensive network coverage, high-speed internet, and value-added services. Knowing how to activate VI sim is essential to tap into these amazing benefits.

2 Getting Your VI Sim

Before you can delve into how to activate VI sim, you must acquire one. Visit your nearest VI store or an authorised dealer. Make sure to carry a government-issued ID for the Know Your Customer (KYC) process. You can also order a VI sim online.

3 How to Activate VI Sim - The Pre-Activation Scenario

Understanding the pre-activation scenario is crucial to grasp how to activate VI Sim efficiently. Generally, when you get a new VI sim, it’s in an inactive state. Activation is a two-step process – first, insert the sim into your mobile phone, and second, complete the tele-verification.

4 Step-by-Step Guide on How to Activate VI Sim

Begin by inserting the new VI sim into your mobile phone. This is the initial phase of how to activate the VI sim. It’s essential as your phone needs to recognise the sim card before it can be activated.

After inserting the sim card, power on your mobile device. Wait for a few seconds to allow the phone to detect the new VI sim.

When you switch on your phone, it will automatically search for a network. This step is crucial for how to activate the VI sim as it enables the sim to register on the VI network for the first time.

This step is at the heart of how to activate the VI sim. You will need to call the VI customer care tele-verification number. For prepaid customers, dial 59059 . For post-paid customers, this might vary. Follow the IVR instructions and enter your details as required.

As part of the activation process, VI will need to verify your identity. This is an essential aspect of how to activate VI sim. During the tele-verification call, you may be asked to provide your address or ID proof details.

After the tele-verification is complete, it takes a few hours for the sim to be activated. You’ll receive an SMS confirming the activation. Receiving this SMS is a sure-shot sign that you’ve successfully completed the process of how to activate VI sim.

For prepaid customers, it’s important to recharge your sim card after activation. While for postpaid customers, your plan details would have been discussed at the time of purchasing the sim.

5 Tips and Tricks on How to Activate VI Sim

• Stay Patient: Sometimes, the network may take time to register. Be patient and give it some time before trying the tele-verification.
• Keep the Documents Handy: To ensure a smooth experience on how to activate VI sim, keep all the necessary documents ready.
• Contact Customer Care: If you face any issues, don’t hesitate to reach out to VI customer care.

6 Importance of Learning How to Activate VI Sim

Knowing how to activate VI Sim is vital to start using the services quickly. Quick activation not only ensures that you can stay connected but also enables you to make the most out of VI’s extensive features and benefits. By mastering how to activate VI sim, you equip yourself with the expertise to ensure that your communication is seamless and efficient. Moreover, it saves time and effort that you might otherwise spend in seeking help for activation.

7 The Edge of VI Services

Now that you know how to activate VI sim, let’s talk about what makes VI stand out among its competitors. VI’s network coverage is extensive, making it one of the most reliable choices for connectivity. Moreover, the 4G speeds and attractive data packages add to the allure of the services. Knowing how to activate VI sim is the first step to accessing a myriad of post-paid and prepaid plans tailored to meet varied consumer needs.

8 Troubleshooting – How to Activate VI Sim

If you run into any issues while following the steps on how to activate VI Sim, don’t worry. Here are some troubleshooting tips:

• Ensure the sim is inserted correctly.
• Restart your phone if it doesn’t detect the sim immediately.
• Check if there is any ongoing network issue.
• Ensure you called the correct tele-verification number.
• If the sim doesn’t activate even after tele-verification, contact VI customer support.

9 How to Activate VI Sim – For MNP Users

Are you porting your number to VI? The process of how to activate VI sim varies slightly for Mobile Number Portability (MNP) users. Post submitting the required documents and receiving the new VI sim, you’ll receive a notification regarding the time of porting. Simply insert the new sim at the specified time and follow the tele-verification process.

10 Wrapping Up

By now, you should be well-versed in how to activate VI Sim. It is vital to understand that sim activation is not a daunting task. It is a simple and straightforward process. VI has made sure that the process is customer-friendly.

Remember, the key to how to activate VI sim efficiently lies in following the steps diligently. From inserting the sim card properly to completing the tele-verification process, each step is crucial.

Moreover, being aware of the various services and benefits that VI offers will enable you to make an informed decision regarding the plans that you wish to opt for. Whether you are a prepaid or postpaid customer, VI has something for everyone.

What is the first step to activate my Vi Sim card?

The initial step to activate your Vi Sim card is inserting it into your mobile device. Once inserted, switch on the device and dial the prescribed number or follow the teleprompter instructions specific to your region.

Is there an SMS procedure to activate the Vi Sim?

Yes, typically, you can send an SMS to a specified number provided by Vi to activate the Sim. The exact process might differ based on the region or type of connection (prepaid or postpaid).

How long does it take for the Vi Sim card to get activated?

Once you’ve completed all required procedures, it usually takes a few hours to a maximum of 24 hours for the Vi Sim card to be activated. If it takes longer, it’s recommended to contact Vi customer care.

Can I use mobile data immediately after activating my Vi Sim?

Yes, you can use mobile data once your Sim is activated. However, ensure that your device’s APN settings are correctly set for Vi to access the internet seamlessly.

What if I face issues during the Vi Sim activation process?

If you encounter any challenges during the activation process, you can reach out to the nearest Vi store or contact their customer service for assistance.

Is there any documentation required for activating my Vi Sim?

Yes, you’d typically need valid identity and address proof for Sim card activation as per the telecom regulatory guidelines.

Can I port my existing number to Vi and how to activate it?

Absolutely! You can port your current number to Vi by following the Mobile Number Portability (MNP) process. Once ported, the activation process for the Vi Sim remains the same.

I’ve received a message on my alternate number about Vi Sim activation. What does it mean?

It’s a standard procedure for telecom providers to send an acknowledgment or confirmation message to an alternate number. This is done to verify and ensure the authenticity of the Sim card activation process.

Will my services get interrupted if I switch to a new Vi Sim card?

There might be a brief period during which your services could be interrupted during the activation process. However, post-activation, services should resume normally.

Can I choose my number when buying a new Vi Sim card?

Yes, Vi often provides a choice of numbers to customers based on availability. You can select your preferred number from the options provided at the time of purchase.

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Vi: Recharge, Payments & Games 4+

Recharge, bill payment & more, vodafone idea limited.

• 4.5 • 23.4K Ratings

Screenshots

Description.

Vi App is the ultimate one-stop-shop for all new & erstwhile Vi (Vodafone Idea) connections. Recharge on the go, pay bills, order a new SIM, set callertunes, watch the latest movies & live TV shows, play games, & prepare or apply for Jobs. Prepaid Mobile Recharge * Quick & Easy Online Mobile Recharge * Unlimited Calling Plans, Data Plans, OTT, or ISD Plans * Choose from Packs like Hero Unlimited or Super Hour/Day * SonyLIV & Disney+ Hotstar Mobile Subscription Packs * Easy No Cost EMI with Higher Validity Packs & 30/50 GB Extra Data * Gift a Recharge as a “Special Thank you” * Claim Pack Benefits for Free * Vi App Exclusive Recharge Offer:  * Get Extra Free Data (up to 5GB) * Flat Discounts on Recharges Vi Max Postpaid * Higher Benefits with Individual & Family Plan Options * Unlimited Calls & 3000 SMS per month * Unlimited Night Data from 12AM to 6AM * Power of Choice (Based on Plan Value) * OTT Subscriptions: Amazon Prime, Disney+ Hotstar, SonyLIV, Sun NXT * Lifestyle Benefits: Swiggy One Membership, EazyDiner Coupons or EaseMyTrip Discounts * 1 Year Norton 360 Mobile Security Cover * Priority Customer Service * Promise to Pay: 48 Hours to Pay Due Bills, Enabling Continuous Plan Usage Vi Games * Games Across Categories such as Action, Adventure, eSports etc. * Play for Fun or Participate in Tournaments * Win Coins & Redeem Vouchers * Play “Game of the Day” to Win free Data Vi Movies & TV * Live TV Channels across Languages & Genres * Additional OTT Benefits * Vi MTV Pro: 13 OTTs in 1 App for ₹202 * Special Live Darshan Vi Jobs & Education * Quickly Search Jobs & Fix Instant Interview Slots * Prepare for Government Examinations with Mock Tests * Speak English like a Pro with Free Live Classes Callertunes * Set Different Tunes for all your Callers in just a Click * Profile Tunes: Select Duration/Language & Inform Callers of your Away Status * Name Tunes: Greet Callers with your Name in the tune Vi Travel Book Flight Tickets with Zero Convenience Fee Vi Utilities * Quickly Pay Bills like Electricity, Water, etc., via the Vi App * Book LPG Cylinder at Discounted Price * Recharge FASTag * Cashback Offers with UPI Payments Vi Astrology * 50% off on Astrology Rates * Connect with Expert Astrologers  * Matchmaking: Reports with Compatibility Score * Download Kundli: With Detailed Analysis & Predictions * Plan Your Day Ahead with the Daily Horoscope Vi Shop * One Stop Shop for Hot Deals * Offers on Entertainment, Food, Shopping, & Travel DND * Restrict Unwanted Messages with the Do Not Disturb Option * Activate DND or Set Preferences with Partial DND New Connection & MNP (Mobile Number Portability) Upgrade to Vi for an Enjoyable Experience: * VIP/Fancy Mobile Number * Opt for Free Contactless 5G ready SIM Home Delivery * Carry Forward Unused Vi Prepaid Validity while Switching to Vi Postpaid REDX * Fully Loaded with Benefits * Vi Movies & TV (VIP) Access * Complimentary Airport Lounge Access * International Roaming pack * Discounts on Booking Flights & Hotels Through Make My Trip Vi Hero Unlimited * Free Night Data from 12AM to 6AM * Rollover Unused Weekly Data to Weekends * Up to 2GB Backup Data Every Month with Data Delights Offer International Roaming Roaming Packs to Always Keep you Connected Multiple Payment Options Internet Banking, Credit/Debit Cards, Wallets & UPI Payments (Amazon Pay, GPay, PhonePe, Paytm) Customer Care (Help & Support) * Customer Care Numbers are 199 & 198 for any Assistance * Stay Connected on WhatsApp & get Updates on Best Offers & Discounts * Vic (Chat) for 24x7 Support

Version 10.4.1

Check out the all new recharge experience, easier to understand and faster than before so that you can complete your recharge hassle free. You can also activate VoLTE and VoWifi from the app now to experience higher quality voice calls. Postpaid users can now experience an all new way of playing games on Vi Cloud play

Ratings and Reviews

23.4K Ratings

Zero Stars for such crappy service.

I am not sure why corporates don’t want to add a field for negative star rankings. Anyways, as mentioned I am ranking them -10(minus 10) as the app is crappiest and unreliable. The only feature that works fine is accepting payments, so basically they only want our money. Persistently slow, unresponsive, useless, even the voice network isn’t consistent in the area where I live, totally unimaginable, as we are and the rest of world is upgrading to 5G. I already bought a Relinace Jio Sim today and will be using Vodafone number and Jio number simultaneously, so by the end of this month I can switch Vodafone number OFF forever.

Developer Response ,

Hi Neha!! We are extremely sorry for the inconvenience. We have been upgrading the app to make it more responsive and in the process your feedback is surely going to improve it further. We request you to please update the app to the latest version and then start using. Further, you can also write to us on [email protected] and will get back to you asap. Thank you!!

Staff follows through regularly, but technical support stinks

I have been using My Vodafone app and it used to work well. For the last few weeks, the app does not show the data (such as how much data I have used and how much is left, how many SMS messages I used and how many are left, etc). I called customer support and they are easily reachable and took the details. They asked me to send the screenshot and I sent it. Everyday morning and evening I get a call to check whether the problem is fixed or to tell me that in 24 hrs it would be fixed. I was impressed at their follow up. Finally they fixed the problem 2 days back and I was happy. However, the fix is short-lived and again it starts showing blank data screen. I think Vodafone technology needs upgrade and technical staff needs training. Disappointing that they could not fix this simple problem properly.

Hi, this certainly sounds frustrating, apologies! We want to take a closer look into this for you. Please fill in the details at https://discover.vodafone.in/customer-feedback-form and we will get in touch. Thanks!

Call issues

Hello vodafone, i understand this is a review section and deserves to have better reviews but kindly help me with the call issues many along with me are facing due to the signal... which is causing my voice not able to be heard to the caller also ehen im calling to any of my relatives. No voice No rectification Also after visiting the vodafone office they have no reach to the team who can rectify it. Iam humbly thankful and want this service more ahead in future but your assistance is highly needed as iam facing this since more than a month Now. Im sure your time is valuable but your service is also valuable for me. Iam waiting for your responce as iam sending this query from Hyderabad. * my app is updated

Hi! We regret the inconvenience caused. Please email us your concerns with your Vi number at [email protected]. We will get back to you shortly - Team Vi

App Privacy

The developer, Vodafone Idea Limited , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

Data Linked to You

The following data may be collected and linked to your identity:

• Financial Info
• Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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• Privacy Policy

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Vi Recharge Plans: Top Prepaid Plans & Customer Care

By Lavanya Kokardekar

SEO | Content Editor

Having worked in the field of content for nearly 3 years, Lavanya is one of our crew who makes the wheels turn. With a passion for writing and an admiration for technology, she brings a unique blend of creativity and technical understanding to her work. Her ability to craft compelling content sets her apart.

Vodafone Idea (Vi) is currently one of India's leading mobile network operators . The group, founded in collaboration with Vodafone India and Idea Cellular, has taken over the telecommunications space by storm. Vi recharge plans include unlimited calling plans, data packs, top up packs, and plan vouchers, starting from ₹10 to ₹4219 . Find the best plans in the below sections! Also, find out about Vi prepaid recharge, customer care and more!

Vi Recharge Plans: Prepaid

Vodafone Idea (Vi) offers a host of various mobile network plans that are specially designed for each requirement and criteria of the user. For example, if you have to make more calls and need less data, you should consider the " Truly Unlimited " category. You can also look for different Vi monthly plans . Vi recharge plans include the following:

Vi Recharge Plan: Hero Unlimited

• Vi Recharge Plan: Data Plans
• Vi Recharge Plan: Top Up Plans
• Vi Recharge Plan: Plan Voucher

Vi Recharge Plans: Others

Vi recharge plans offered under Vi Hero Unlimited are perfect for people who need to make multiple calls, as this enables a user to make unlimited calls within the validity period. Here is a table of Vi plans prepaid - Unlimited plans with the price, data, validity, and other important details of OTTs that you need to know.

Each of the following Vi SIM recharge plans comes with Vi Movies & TV and ' Binge All Night '. Binge All Night is a feature where you can use as much data as you want between 12 am to 6 am without any data deductions!

Vi Recharge Plans: Data Plans

Vi Data Plans are a good choice for those of you who love surfing through the internet. This category offers many advantages under Vi SIM benefits . You can find all the plans available in this category in the table below. However, note that these plans do not have any voice calling or SMS facility unless specified otherwise.

Vi Recharge Plans: Top Up Plans

If you don’t own a smartphone or aren’t looking for an internet connection, you can opt for a Vi recharge prepaid top up plan. This plan just provides talk time. Take a look at the available plans. Note that none of these plans include a service validity unless specified otherwise.

Vi Recharge Plans: Plan Vouchers

If you’re looking for a plan voucher with recharge plans that have optimal compensation, these might be for you. Take a look at the different Vi SIM recharge plans mentioned below. Also discover the various benefits they bring along!

Now that we've explored the major categories of Vi recharge plans available, let us look at some of the miscellaneous plans offered. These are usually standard plans with all the basic requirements that any user could need. Find the best in this category in the following table!

Vi Postpaid Plans

What Are The Benefits of Choosing Vi Prepaid Recharge Plans?

Vodafone Idea provides a variety of prepaid products that provide data and call rewards. Along with these perks, some of the plans offer a one-year membership of Disney+ Hotstar at no extra expense. Plans also have links to Vi Movies & TV Classic . So, it goes without saying that opting for a Vodafone Idea internet prepaid plan comes with its fair share of Vi SIM benefits . However, there are some downfalls too.

Here are some of the advantages and disadvantages of choosing Vodafone Idea Recharge prepaid plans:

• Best Mobile Prepaid Plans:
• Airtel Prepaid plans
• BSNL Prepaid plans
• Jio Prepaid plans
• Vi Prepaid plans

How To Process A Vi Prepaid Recharge?

Similar to how Vi offers a range of different options for their recharge plans, the list of options for recharging is also long. Some of the many choices include UPI, Vi's website, and digital wallets. Check out the following sections for more information!

Process Vi Recharge Through UPI

To recharge your Vi plans prepaid mobile using UPI (Unified Payments Interface), you'll need to follow these general steps. Keep in mind that the specific steps may vary slightly based on the UPI app you are using and any updates or changes in the Vi recharge process:

• Launch your UPI-enabled mobile banking or payment app on your smartphone. Common UPI apps include Google Pay, PhonePe, Paytm, BHIM , etc.
• Log in to your UPI account using your credentials.
• Look for " Bill Payments ".
• Select " Mobile Recharge ".
• Enter Vi Recharge Details.
• Enter the Vi mobile number you want to recharge.
• Specify the amount you want to recharge.
• Choose the mode of payment and confirm.
• Complete the transaction from your end and wait for the confirmation from Vi!

Remember to always ensure the accuracy of the mobile number and the recharge amount before confirming the transaction to avoid any issues. If you encounter any problems during the process, you can contact Vi customer support for assistance.

Vodafone Idea- Got you covered always

Don’t look further - here’s what you need.Tap the button RIGHT NOW.

How To Complete Vi Recharge Through Vi's Website?

If you don’t want to use UPI to process your Vi recharge prepaid , you can also directly visit Vi's official website to select a Vi mobile prepaid plan, or you can do an online recharge by following these steps:

• Visit Vi's official website for recharge.
• Choose a package based on your requirements.
• Make the payment.
• Once the payment is complete from your end, wait for confirmation from Vi!

Vi Recharge Through Digital Wallets

You can easily process the Vi recharge prepaid process for your Vi SIM card using a digital wallet, like Paytm or Google Wallet. Here's how to make a Vi mobile recharge using a digital wallet:

• Log in to your digital wallet.
• Select the " Recharge " option.
• Enter your registered Vi phone number.
• Make the payment from your wallet.
• You may need to add a certain amount to your wallet if it doesn't already contain the recharge amount.

Vi Prepaid Plan by Popular Region

How to subscribe for a vi sim card.

Have you not already subscribed to Vi? Here's how to get a new Vodafone Idea SIM card easily. Follow these simple steps and acquire the many advantages of being a Vodafone Idea user!

• Visit the official Vi website.
• Select a prepaid offer or postpaid package of your liking.
• Choose a number (subject to availability).
• Fill in your information, including your name, contact details and address.
• Once you’ve completed the application, the SIM will be delivered to your address within 3-7 working days!

How to Check Your Vi Data Balance?

In case you feel doubtful about the validity or data balance left in your number, you can quickly check within a few moments to ensure. Here are the easiest two ways available:

• Via the Vi App: Find the " Data Balance " option on the app's home screen to check your Vi data balance.
• Via Vi Automated Customer Care: Dial *199# from your Vi number to connect with the automated customer care and get the details about the balance.

How to Block Your Vi SIM Card?

If you’ve lost your phone or if you’ve applied for a new SIM card, you can block your SIM card easily. All you need to do is visit the Vodafone Idea website. Once you open the page, you’ll need to enter your number. An OTP will be sent to you, following which you need to add your alternate number or email ID. After giving final approval, your Vi SIM will be blocked.

How to Contact Vi Customer Care?

If you need assistance with your recharges, offers, or bill payments you can quickly connect with Vi's customer care support . Their 24/7 support pathways are mentioned in the table below. Despite these, if you want to speak to an executive, you can visit their website to find the relevant number for your region . Moreover, in case of an email, ensure you add your mobile number in the subject line.

Check Vi Internet Speed Here!

Vi Recharge Plan: Frequently Asked Questions

Which one is the best vi plan for 1 year.

One of the best Vi SIM Prepaid Plans is ₹3099. It includes 2GB/day of data with unlimited calling and validity for 365 days. Another one is at ₹3199 with the same benefits but Amazon Prime Video for Mobile added to the list too!

Can I change my Vi prepaid plan before the current plan validity ends?

Yes, you can change your Vi prepaid plan before the current plan validity ends. To change your plan, you can visit the Vi mobile app or Vi website, or contact Vi customer care. Keep in mind that any remaining benefits from the current plan may not carry over to the new plan, so it's advisable to make the plan change at the right time to maximise the benefits.

What is ₹99 recharge in Vi?

₹99 can get you a Vi recharge plan that includes a talktime of ₹99, 200MB data and 15 days validity.

Browse Postpaid Plans by Networks

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Vodafone Customer Care Number | Vodafone Customer Service Number

Vodafone india head office contact details:.

Vodafone Essar Limited Address Peninsula Corporate Park Ganpatrao Kadam Marg Lower Parel, Mumbai – 400 013 India Telephone +91 9619215000 Fax: 9122 24963645.

Vodafone Official Website:   http://www.Vodafone.in/

Customer Care Number for all users:  +91 9811098110 Customer Care Number for Vodafone users:  111 Toll-free Number for Complaint & Service: 198 E-mail:  [email protected]

Complaints, service activation /deactivation and tariff change Email at  [email protected]

Vodafone Postpaid Customer Care Number : +91 9823098230 Vodafone Prepaid Customer Care Number:  +91 9923399233

For product queries call Vodafone Care on +91 9823098230

Postpaid: +91 9923399233

Prepaid:  From any phone or 111 @ 50paisa for 3 minutes. Fax: +91- 22 66661200 

Vodafone Customer Care Numbers all over India: 

i was having vodafone prepaide that i maide it as apostpaide againe due to some problems i converted that again to prepaide now from my bank account mony debiting this vodafone compeny by the name of ESR .

vodafone compeny is cuting my bank balance without any reason. I have contacted your custemer care but no use for that . still money is cutting .

I am Narayan thakur and i just took a postpaid connection of vodafone, and i am totaly dis surtisfide by vodafone because last month when i PORT my no in vodafone postpaid so they told be about a plan of 399/- combo plan so i port my no, they also told me that if i don’t use service over the plan so maximum bill will be 450 with 15% service tex. Now on 24th oct my first bill genreted and vodafone send me a bill with payable amount 551/- rupees,, but i took plan of 399 and and didn’t use any extra servise even i use only 492 minuts of 550 minuts and i used 238 massges of 250 massage and 1GB 4G data or some data of 2G unlimited. if i didn’t use anything extra so why would i pay extra. i have already told to your costumer care service that if u don’t less my bill so i m not willing of vodafone servise even i will not pay my bill ,, now whether disconnect my service i don’t care because i will not pay my bill and i want to churn because of your servise. if you less my bill so i will pay my bill because i used your service but i will not pay a paisa extra which you sent me so now i want a surtisfied reply by you and soon….. nd its my 1st postpaid connection and 1st bill so i never used any postpaid connection befor this connection. i really totaly disagree by service

1)network problom 2)net slow Plese is ko kuch koro ya to compeny ko band koro Kavi network full to kavi gull… Net pack to dale huya hai…. Uska kya karu chalow to chalta nahe.. Plese reply koro kownsa sim lu… jio/airtel/vodafone he rahana du…. Reply plese………..

Sir, There is no 3G network at our Jayanti, Dist:Alipurduar,pin:735227. This is a vital Tourist Place huge tourists are came in this place but the tourists & the people’s of Jayanti and surrounding inhabitants cannot use vodafone 3G net due to above mentioned problem. So please investigate into the matter & give us 3G network here as soon as possible. Thanks, Sekhar Bhsttacharjee, Jayanti,Alipurduar, Mob:8436729493

i dont understand Vodaphone people, they just diactived my number for no good reason, and not even bothering to give me the same number, i have been a loyal costumer for poast 7-8 years with same pre paid number..

how to block the fraud’s mobile number

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frequently searched on Vi

• Recharge offers
• Buy fancy number
• Pay bill onlilne
• Cash back offers

Vi Products & Services FAQs

most popular FAQs

• How can I do a recharge?
• I want to know my current outstanding amount
• I’m having trouble using data or making calls.
• I want to port my number to Vi
• I want free delivery of new postpaid connection
• What are the benefits of REDX postpaid plan?

top categories

Prepaid recharge & balance faqs.

• How to do a Vodafone recharge?
• How to get an Idea prepaid recharge?
• I want to check my balance online.
• I want to check my data balance online.
• I want to check my validity.
• How to Recharge for Others?
• I want to know my active packs and plans.
• How can I do a recharge using my available balance?
• I can't see my balance after the recharge.
• Money was deducted from my account, but the recharge failed.
• I want to know my previous recharges.
• I want to know my recent deductions.
• I want to know my last call charges.
• I want to explore other packs and plans.

bills & usage FAQs

• I want to understand my current bill.
• I want to know my current outstanding amount.
• I want to view my current bill.
• I want to know my unbilled amount.
• I have not received my bill.
• How to Pay Bill for Others?
• I want a duplicate bill.
• I want to Switch to Bill on Email(E-bill) facility.
• I want to pay my bill.
• I want to know my due date for bill payment.
• I want to view my last payments.
• What are late payments charges?
• I want to activate auto payments of bill(Standing instruction).
• I want to know the impact of GST on my bill.
• What do I do if I have finished my regular pack and I still want to enjoy browsing without getting charged as per PayGo rates?
• I want to register for online refund

• I want free delivery of new postpaid connection.
• I want to convert my Prepaid to Postpaid connection.
• I want to port my number to Vi .
• I want to receive internet settings.
• I want to buy fancy mobile number.

Vi Guarantee FAQs

• What is Vi Guarantee?
• Program Eligibility
• Enrollment/Claim

roaming and ISD FAQs

• I want to know my active roaming packs and services.
• I want to contact customer care while travelling within India.
• I want to contact customer care while travelling outside India.
• ISD FAQ's - I want to know about postpaid ISD call rates.
• I want to know about National roaming charges.
• I want to activate International roaming service.
• I want to activate International roaming pack.
• What data usage rate will be charged?
• What are the data roaming charges on International roaming?
• What are the international roaming call charges?
• I want to deactivate international roaming service/packs.
• I want to use my free data quota on international roaming. Is it possible ?
• Why am I billed for roaming even when I have not visited any roming location in the last billing period?
• Tips on optimizing your mobile internet usage.

For more queries ,  click here.

services FAQs

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How Uber Accomplishes Job Counting  At Scale

Introduction

Uber operates on a massive scale, facilitating over 2.2 billion trips every quarter. Deriving even simple insights necessitates a scaled solution. In our case, we needed to count the number of jobs someone had participated in while on the Uber platform, for arbitrary time windows. This article focuses on the challenges faced and lessons learned as we integrated Apache Pinot™ into our solution.

Background 

Specifically our solution needed to resolve:

• Several permutations of job counts, broken down by role, marketplace, and completeness axes
• Point-in-time tenure at a given trip, or a given timestamp (i.e., where does job X lie on person A’s job history, chronologically?)

Our previous solution was simple: retrieve jobs for a given subject with a page size limit of 50, and paginate the result until there are no further jobs. In Uber’s early days, with no single account accruing comparatively much tenure, this worked well. However, Uber ventured into new verticals, and some accounts began to present tenure in the tens of thousands, it became clear that we needed a more robust solution.

Trip-specific tenures are a narrow use case

A main product requirement was that this solution must be able to compute tenure lookback. This by itself would have been tenable, but accompanied by our data retention policy, it was deemed unreasonable to accommodate by our downstream team.

Access rescission of data older than 2 years

The same team, in the interest of cost savings, determined that data older than 2 years would be sequestered into a higher latency storage tier. However, a change of plans mid-project resulted in them dropping online access to this data altogether. 

Reduced complexity

Our solution at the time required stitching three data sources for each of Uber’s marketplaces: Rides and Eats.

Similar use cases in the broader team

Immediately after presenting our design to the wider team, we found teams across Uber having adjacent projects with similar requirements, each reimplementing their own solution to count job tenure independently.

Taking these constraints into account, we considered several architectures. One we seriously considered was backed by Apache Hive™, and Docstore (Uber’s in-house distributed database), finally landing on a solution leveraging Apache Pinot™. An interesting feature here is the hybrid table, presenting a seamless interface which stitches real-time and offline data together.

Architecture

Development Challenges

Apache Pinot™ is an extremely powerful product, giving us unparalleled flexibility with our schema. However, we encountered several roadblocks along the way, and below, we detail the challenges and our solutions to these issues that may be insightful to the reader.

Challenge #1a – Capacity Planning

Our first challenge was to formulate a capacity requirement to provision the hardware required for our dedicated tenant. Apache Pinot™ utilizes compression techniques, making it difficult to measure space on disk a priori. Here we opted to take a 10% sample dataset and projecting disk usage based on the space taken by the sample was sufficient in our case.

Challenge #1b – Query Performance

One interesting side note here is that, while we were able to approximate dataset size on disk via sampling, we were unable to accurately predict query performance. In this case, we had to wait until after we scaled up for the entire dataset before we were able to acquire crucial metrics, e.g. p99 read time, disk read throughput, etc. Once we were able to do so, production-sized traffic brought our dedicated cluster to its knees, seeing read times exceeding 10s broker limits, maxing out read throughput on SSDs, and CPU usage. We proceeded to immediately investigate optimizations, as it was not unexpected, since each query was tantamount in load to a full table scan.

For reference, our query is of the shape:

SELECT     * FROM     pinot_hybrid_table WHERE  provider_id = ‘…’     AND requester_id = ‘…’     AND timestamp >= … AND timestamp <= …

This concerned the team, and we took several steps to improve performance, including:

• Sorted provider_id column This colocates all trips made by the same provider on the same day, minimizing segments visited per query. Without this, all the jobs fulfilled by a provider on a given day would be equally distributed amongst all the segments for a given day. It follows that if a provider has performed multiple jobs on the same day, in order for the broker to fulfill our read query, it would quickly converge to retrieving all segments for every day a provider has fulfilled a job.
• Adding inverted indices on provider_id and requester_id We also enabled inverted indices on the provider_id and requester_id columns. In combination with a sorted column, this provides a sorted inverted index on the provider_id column. This allows a lookup time complexity of log(n) , as it performs a binary search to find the rows that correspond to the given provider_id value. One surprising fact which caught us off-guard in a big way, was that these inverted indices are created for each segment . This is a very significant difference between this, and say, a traditional RDBMS index. This index is not a global structure shared amongst all the segments, directly pointing to the data being queried. In our case, the broker must still memory-map a portion of each segment in the table in order to use the index. This is extremely inefficient without implementing additional segment-pruning techniques, which we implemented soon after.
• Adding bloom filters on provider_id and requester_id Bloom filters are a probabilistic data structure, testing whether an element is the member of a set, giving two answers: possibly in set, or not in set. When enabled for a column, Apache Pinot™ creates one Bloom filter per segment, and allows the broker to skip segments altogether when fulfilling queries. If a Bloom filter exists for a column on a segment, and there is an equality predicate for that column in the query, the broker is able to quickly determine whether the record exists in the segment or not. As our dataset does not totally fit in memory, we chose an MMAP (memory-mapped) off-heap configuration, whereby segments are lazily loaded into memory, and previously loaded segments will be unmapped if there is insufficient physical memory by the operating system (as in our case). However, the segment’s associated Bloom filters can be stored on heap (in-memory), and will remain there, even if their underlying segments are no longer in physical memory. The speedup observed should be linked to the number of segments skipped, thus it benefits datasets where the read pattern does not require fetching a large proportion of total segments (e.g. a full table scan). See Figures 3, and 4, where one can observe the significant drop in ( numSegmentsQueried – numSegmentsProcessed) after enabling Bloom filters.
• Increased segments per day To create our Apache Pinot™ segments, we schedule an Apache Spark™ job running daily, creating and uploading new segments composing the offline table. The number of segments created per schedule interval is adjustable, and we initially started with four segments a day. However, as segments began to grow very large (over 4GB a segment), we incrementally increased this to 8, then 16, and finally landed on 32 segments a day. The tradeoff made here was that while increased segment count can cause increased load on Zookeeper metadata storage, and increased Apache Pinot™ servers’ memory heap usage, smaller segment sizes causes segments to be more quickly read off disc, and proportionally more of the data on the segment to be included in the result. Empirically, we observed a significant reduction in p99 read latency, and unnoticeable broker CPU usage increase.
• Added a cross-datacenter cache to our upstream consumer While not specific to Apache Pinot™, our main upstream consumer executes identical queries between staging and production environments. While we expect the time delay between queries to be minimal, we decided that 30 minutes of staleness is acceptable.

Challenge #2 – Business edge cases

As Uber continues to add features to the platform, so do their downstream impacts on source data. Currently, we can receive trip-level information via three modalities: Apache Hive™, Apache Kafka™ Topic, and API response, each complete with a different schema. Retrofitting and representing new features into an existing schema in a sensible way can be difficult, in particular, Apache Hive™ schemas. Historical data holds a lot of inertia and can make migrating schemas unreasonable.

For example, consider the Fare Split feature, where the cost of a ride can be split amongst multiple riders. Prior to this feature, it was always true that a job had one rider, which was always the payer, and each Hive record implied one job performed by the driver on the order. These invariants no longer hold true. The choice was made here to duplicate records and set the status to FARE_SPLIT , while setting driver_uuid column to NULL .

It is complications like this that make performing a simple COUNT DISTINCT aggregation not possible. For each business case, deciding whether or not a record contributes to a subject’s tenure must be clearly thought out:

Challenge #3 – Slow data

Another challenge we had to solve here was slow upstream data. While most data arrives in seconds, it’s possible that a trip may not appear in upstream data sources for up to a week. To solve this, we created a pipeline that dynamically generates backfill pipelines, but only scheduled to run between T – 7d and T.

Alongside this, we also perform offline data quality checks which are simple COUNT(*) queries for T – 1d date to ensure our source Apache Hive™ tables are in sync with results from our Apache Pinot™ hybrid table.

Challenge #4 – Bursty upstream loads

Upstream traffic with spiky traffic patterns was also an issue. In this case, the specific rate limiting implementation caused a large spike in traffic every ten seconds, each of which was breaching the ten-second Apache Pinot™ broker timeout, failing the request.

We addressed this by adding jitter to our upstream client at request time to more evenly distribute our queries over time.

After overcoming these challenges, we have been serving live production traffic for almost a year, and performing load testing shows at least 200% headroom, after including a buffer for failover traffic. Our p99 read latency is ~1s: impressive, as some of our upstream queries can hit over 2,000 segments, with each segment consuming approximately 90 MB of disk space. After iterating on our solution, we began to publish metrics comparing our previous downstream with our solution. Our Apache Pinot™-based solution presented an almost 1:1 accuracy, giving us the confidence to rely on it. We first gated the change with a config flag, and after some time, cut over fully and deprecated the previous implementation.

With some simple additions, we are confident we will be able to answer more powerful questions. For example:

• Which city did someone take the plurality of their last 50 trips in?
• Who amongst Uber’s population are high-tenure?

Finding point-in-time tenure at job granularity is expensive. Avenues to improve performance and reduce storage costs here are still being explored. While still in the design process, we expect that by dropping the job-granularity requirement, we should be able to significantly increase read throughput.

Acknowledgments

Special thanks to Caner Balci, Qiaochu Liu, Jacob Sevart, and Ujwala Tulshigiri for their contributions to this post.

Apache ® , Apache Hive™, Apache Kafka®, Apache Spark™ and Apache Pinot™ are registered trademarks or trademarks of the Apache Software Foundation in the United States and/or other countries. No endorsement by The Apache Software Foundation is implied by the use of these marks.

Cover Photo Attribution: “ Abacus ” by blaahhi is licensed under CC BY 2.0 .

Ryan is a Senior Software Engineer on the Safety and Insurance Team, based in San Francisco.

Sameer Kapoor

Sameer is an Engineering Manager on the Safety and Insurance team, based in San Francisco.

Posted by Ryan Woo, Sameer Kapoor

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